Dell KACE K1000 as a Service Version 5.
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Contents Getting started with K1 as a Service . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 About this guide . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 Before you begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 K1 as a Service feature exceptions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Log in to the Administrator Interface . . . . . . . . . . . . . . . . . . . . . . . .
Contents iv Dell KACE K1000 as a Service, Version 5.
Getting started with K1 as a Service About this guide This guide explains how to get started with the hosted version of the Dell KACE K1000 Systems Management Appliance, K1 as a Service, which runs within the Dell cloud. In this guide you will find requirements, feature descriptions, and instructions for using the hosted appliance. For information about setting up other versions of the K1000 appliance, and for additional documentation, see http://www.kace.com/ support/resources/documentation.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide K1 as a Service feature exceptions All functionality of the K1000 Administrator Interface can be configured to be used within the Dell cloud. However, some features require direct access to your network, which is established using a site-to-site VPN connection. VPN connections leverage the shared K1 as a Service network, and a single VPN connection usually is sufficient to enable the functionality for a single company.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide Log in to the Administrator Interface Log in to the appliance Administrator Interface to begin using K1 as a Service. Your browser setting determines the language displayed in the Administrator Interface the first time you log in. For information about changing the language settings, see the appliance online Help. See Accessing the Administrator Guide and online Help on page 14.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide Configure network settings Your appliance is configured with a static IP address, subnet mask, and gateway. These settings cannot be changed. However, you must change the appliance hostname and web server name to match your DNS settings, and you can configure additional network settings to match your requirements.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide 5 Option Description Secondary DNS (Optional) Enter the IP address of the secondary DNS server the appliance uses to resolve host names. The default is 4.2.2.2. Network Speed Select the speed of your network. Recommended: Select Auto-negotiate to enable the system to determine the speed automatically. SMTP Server Specify the host name or IP address of an SMTP server, such as smtp.gmail.com. This enables email notifications.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide Enable SSL You must enable secure communications between the appliance and managed devices, and you can use the appliance Administrator Interface to generate an SSL certificate. Before you begin Obtain a registered domain name to be used for the appliance. This is required to generate an SSL certificate signing request using the appliance Administrator Interface.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide Best practices Follow the guidelines in this section when using K1 as a Service. Using VPN connections and network resources Some K1 as a Service features require a VPN connection to be used in the cloud, and a single VPN connection is usually sufficient for a single company.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide protocols are used for the appliance user interfaces and K1000 Agent communications. When the K1000 Agent software is provisioned to a device, the Agent first uses port 52230 to establish the AMP connection. For all other traffic, the Agent always attempts to connect to the appliance using HTTPS over port 443 for encrypted communications if SSL is enabled. Otherwise, the Agent uses HTTP over port 80.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide Restoring any type of backup file destroys the data currently configured in the appliance server. Dell KACE recommends that you off-load any backup files or data that you want to keep before you restore settings. Back up the appliance and enable FTP access You can enable Dell KACE to copy daily and monthly backup files to a local high-speed storage area by enabling FTP access and setting the FTP password to sepgetbxf as described in this section.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide of files for distribution, such as Managed Installations, patches, scripts, and Dell Updates. With Samba file sharing turned off, file uploads to the appliance are limited to 2GB. For files that exceed 2GB, use an alternate download location to stage the files inside the corporate network. An alternate download location can be any network location that has all the files required to install a particular application.
Dell KACE K1000 as a Service, Version 5.5, Setup Guide tickets, and read Knowledge Base articles from their mobile devices. You can download K1000 GO from the Apple App Store for iOS devices, or from the Google Play Store for Android devices. For more information, see the K1000 Administrator Guide: Accessing the Administrator Guide and online Help on page 14.
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