Dell™ Dimension™ 2300 service tag CD or DVD headphone connector CD or DVD drive activity light CD or DVD eject button CD or DVD volume control dial floppy drive eject button floppy drive light power light hard-drive activity light power button USB 2.0 connectors (2) headphone connector power connector voltage selection switch keyboard connector parallel connector mouse connector video connector line-out connector line-in connector serial connector microphone connector USB 2.
Hints, Notices, and Cautions HINT: A HINT indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death. Abbreviations and Acronyms For a complete list of abbreviations and acronyms, see the Tell Me How help file. To access the help file, see page 32.
Contents CAUTION: Safety Instructions General . . . . . . . . . . . . . . . . . . . 7 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 When Using Your Computer . . . . . . . . . . . . . . . . . . . . When Working Inside Your Computer . . . . . . . . . . . . . . Protecting Against Electrostatic Discharge 10 . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . 12 Ergonomic Computing Habits Battery Disposal 9 . . . . . .
Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 27 . . . . . . . . . . . . . . . . . . . . . . . . . 30 2 Solving Problems Finding Solutions Finding Help Information . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . 32 . . . . . . . . . . . . . . . . . . . . . . . . . . 33 Battery Problems Drive Problems . . . . . . . . . . . . . . . . . . . . . 33 . . . . . . . . . . . . . . . . . . . . . . .
Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 47 Sound and Speaker Problems No sound from speakers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 48 48 No sound from headphones . . . . . . . . . . . . . . . . . . . 49 . . . . . . . . . . . . . . . . . . . . 50 50 Video and Monitor Problems If the screen is blank . . . . . . . . . . . . . . . . . . . . . . If the screen is difficult to read . . . . . . . . . . . . . . . . . 51 . . . . . .
Adding a Second CD or DVD Drive Adding Memory . . . . . . . . . . . . . . . . 74 . . . . . . . . . . . . . . . . . . . . . . . . . . 80 Replacing the Computer Cover . . . . . . . . . . . . . . . . . . 82 . . . . . . . . . . . . . . . . . . . . . . . . . . . 84 5 Appendix Specifications Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . System Setup Program Screens 88 . . . . . . . . . . . . . . . . . . .
CAUTION: Safety Instructions Use the following safety guidelines to help ensure your own personal safety and to help protect your computer and working environment from potential damage. General • Do not attempt to service the computer yourself unless you are a trained service technician. Always follow installation instructions closely. • To help prevent electric shock, plug the computer and device power cables into properly grounded electrical outlets.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Safety Instructions (continued) 8 • To avoid shorting out your computer when disconnecting a network cable, first unplug the cable from the network adapter on the back of your computer, and then from the network jack. When reconnecting a network cable to your computer, first plug the cable into the network jack, and then into the network adapter.
When Using Your Computer As you use your computer, observe the following safe-handling guidelines. CAUTION: Do not operate your computer with any cover(s) (including computer covers, bezels, filler brackets, front-panel inserts, and so on) removed.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) When Working Inside Your Computer Before you open the computer cover, perform the following steps in the sequence indicated. CAUTION: Do not attempt to service the computer yourself, except as explained in your online Dell™ documentation or otherwise provided to you. Always follow installation and service instructions closely.
When Using Your Computer (continued) • Handle components and cards with care. Do not touch the components or contacts on a card. Hold a card by its edges or by its metal mounting bracket. Hold a component such as a microprocessor chip by its edges, not by its pins. CAUTION: There is a danger of a new battery exploding if it is incorrectly installed. Replace the battery only with the same or equivalent type recommended by the manufacturer. Do not dispose of the battery along with household waste.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m When Using Your Computer (continued) Battery Disposal Your computer uses a lithium coin-cell battery. The lithium coin-cell battery is a long-life battery, and it is very possible that you will never need to replace it. However, should you need to replace it, see "Replacing the Battery" on page 90. Do not dispose of the battery along with household waste. Contact your local waste disposal agency for the address of the nearest battery deposit site.
Finding Information for Your Computer What Are You Looking For? Find it Here • • • • ResourceCD A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation You can use this CD to access documentation and reinstall drivers (see page 59).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m What Are You Looking For? Find it Here • How to reinstall my operating system Operating System CD If you reinstall your operating system, use the ResourceCD to reinstall drivers for the devices that came with your computer (see page 59).
What Are You Looking For? Find it Here • How to set up my computer Setup diagram • Tips on using Windows • How to clean my computer • How to use my mouse and keyboard Te l l M e H o w h e l p f i l e 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. • How to use Windows XP • Documentation for my computer and devices Windows XP Help and Support Center 1 Click the Start button, and then click Help and Support.
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1 SECTION 1 Setting Up and U s i n g Yo u r C o m p u t e r Setting Up a Printer Transferring Information to a New Computer Setting Up a Home and Office Network Connecting to the Internet Copying CDs Turning Off the Computer
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Setting Up a Printer NOTICE: Complete the operating system setup before you connect a printer to the computer.
parallel connector on computer connector on printer screws (2) clips (2) parallel printer cable notches (2) 4 Turn on the printer and then turn on the computer. If the Add New Hardware Wizard window appears, click Cancel. 5 Install the printer driver if necessary. See the documentation that came with your printer. Connecting a USB Printer 1 Complete the operating system setup, if you have not already done so. 2 Install the printer driver if necessary.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m USB connector on the computer USB printer cable USB connector on printer Transferring Information to a New Computer Windows XP provides a Files and Settings Transfer Wizard to move data, such as e-mails, window sizes, toolbar settings, and Internet bookmarks from one computer to another. First you collect the data from the source computer, and then you import the data to the new computer.
To transfer information to a new computer: 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click Files and Settings Transfer Wizard. 2 On the welcome screen, click Next. 3 On the Which computer is this? screen, select New Computer, and then click Next. 4 Follow the instructions on the screen. HINT: The CD that you need to place in your CD or DVD drive is titled Operating System.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Network Setup Wizard Windows XP provides a Network Setup Wizard to guide you through the process of sharing files, printers, or an Internet connection between computers in a home or small office. HINT: Selecting the connection method This computer connects directly to the Internet enables the integrated firewall provided with Windows XP.
Setting Up Your Internet Connection To set up an America Online or DellNet by MSN connection: 1 Save any work in progress and close all open programs. 2 Double-click the MSN Explorer or AOL icon on the Windows® desktop. 3 Follow the instructions on the screen to complete the setup. If you do not have an MSN Explorer or AOL icon on your desktop or if you want to set up an Internet connection with a different ISP: 1 Save any work in progress and close all open programs.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m If you are having problems connecting to the Internet, see "Internet, Modem, and E-Mail Problems" on page 35. If you cannot connect to the Internet but have successfully connected in the past, the ISP might have a service outage. Contact your ISP to check the service status, or try connecting again later. Copying CDs HINT: Ensure that you follow all copyright laws when you create CDs.
Using Easy CD Creator Basic See the Easy CD Creator Basic documentation for instructions on how to use the program, information about different recording techniques, and CD media limitations. The Easy CD Creator Basic documentation is located in the Microsoft® Windows® XP Help and Support Center (see "Finding Help Information" on page 32). The documentation is also provided on the Dell Dimension ResourceCD, which is included with your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m • Do not burn a blank CD-R or CD-RW disc to its maximum capacity; for example, do not copy a 650-MB file to a 650-MB blank CD. The CD-RW drive needs 1 or 2 MB of the blank CD to finalize the recording. • Use a blank CD-RW disc to practice CD recording until you are familiar with CD recording techniques. If you make a mistake, you can erase the CD-RW disc and try again.
6 Insert a blank CD into the CD-RW drive and close the tray. The recording starts automatically. 7 After the recording completes, click OK. Turning Off the Computer HINT: You must use CD-R discs to burn music CDs that you want to play in regular stereos. CD-RW discs do not play in most home or car stereos. NOTICE: To prevent data loss, you must turn off your computer through the Start menu rather than by pressing the power button. 1 Save and close any open files and exit any open programs.
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2 SECTION 2 Solving Problems Finding Solutions Finding Help Information Battery Problems Drive Problems E-Mail, Modem, and Internet Problems Error Messages General Problems Keyboard Problems Mouse Problems Network Problems Power Problems Printer Problems Scanner Problems Sound and Speaker Problems Video and Monitor Problems
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Solutions Sometimes it’s difficult to figure out where to go for answers. Use this chart to help you quickly find the answers to your questions. See page 44. Press a key or move the mouse. See the Tell Me How help file for information on standby mode. Get technical assistance from Dell. See page 93. See page 37.
See page 50. See page 48. See page 46. See page 35. See page 42. See page 41. See page 33. See page 43. See page 47. See page 37. See page 38. See page 35. See page 35. See page 38.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Finding Help Information TO A C C E S S T H E Tell Me How H E L P F I L E — 1 Click the Start button, and then click Help and Support. 2 Click User and system guides, and then click User’s guides. 3 Click Tell Me How. TO A C C E S S W I N D O W S H E L P — 1 Click the Start button, and then click Help and Support. 2 Type a word or phrase that describes your problem, and then click the arrow icon. 3 Click the topic that describes your problem.
Drive Problems Floppy drive problems E N S U R E T H A T W I N D O W S ® R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the floppy drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive. TE S T T H E D R I V E — • Insert another disk to eliminate the possibility that the original floppy disk is defective.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CD drive problems HINT: High-speed CD drive vibration is normal and may cause noise. This does not indicate a defect in the drive or the CD. A D J U S T T H E W I N D O W S V O L U M E C O N T R O L — Click the speaker icon in the lower-right corner of your screen. • Ensure that the volume is turned up by clicking the slidebar and dragging it up. • Ensure that the sound is not muted by clicking any boxes that are checked.
DVD drive problems TE S T T H E D R I V E W I T H A N O T H E R DVD — Insert another DVD to eliminate the possibility that the original DVD is defective. E N S U R E T H A T W I N D O W S R E C O G N I Z E S T H E D R I V E — Click the Start button and click My Computer. If the DVD drive is not listed, perform a full scan with your antivirus software to check for and remove viruses. Viruses can sometimes prevent Windows from recognizing the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CONNECT THE MODEM DIRECTLY TO THE TELEPHONE WALL JACK — If you have other telephone devices sharing the line, such as an answering machine, fax machine, surge protector, or line splitter, then bypass them and use the telephone to connect the modem directly to the telephone wall jack. U S E A D I F F E R E N T T E L E P H O N E L I N E — If you are using a line that is 3 m (10 ft) or more in length, try a shorter one.
E N S U R E T H A T Y O U A R E C O N N E C T E D T O T H E I N T E R N E T — With the Outlook Express e-mail program open, click File. If Work Offline has a checkmark next to it, click the checkmark to remove it and connect to the Internet. ENSURE THAT YOU HAVE SUBSCRIBED TO AN INTERNET SERVICE P R O V I D E R — Contact an Internet service provider to subscribe. C O N T A C T Y O U R I N T E R N E T S E R V I C E P R O V I D E R — Contact your Internet service provider for assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOT ENOUGH MEMORY OR RESOURCES. CLOSE SOME PROGRAMS AND T R Y A G A I N — You have too many programs open. Close all windows and open the program that you want to use. In some cases, you might have to restart your computer to restore computer resources. If so, try running the program that you want to use first. O P E R A T I N G S Y S T E M N O T F O U N D — Contact Dell (see page 93).
A program crashes repeatedly C H E C K T H E S O F T W A R E D O C U M E N T A T I O N — Many software manufacturers maintain websites with information that may help you solve the problem. Ensure that you properly installed and configured the program. If necessary, uninstall and then reinstall the program. HINT: Software usually includes installation instructions in its documentation or on a floppy disk or CD.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m ENSURE THAT YOU HAVE NOT MADE AN ERROR WHILE ENTERING D A T A — See the program documentation to make sure that the values or characters you are entering are valid. C H E C K F O R V I R U S E S — Use a virus-scanning program to check the hard drive, floppy disks, or CDs.
General hardware problems If your computer exhibits one or more of the following symptoms, a device conflict may exist: • Your computer locks up, particularly while using a specific device. • A recently added device does not work. • A sound card emits noise or demonstrates other problems. • Unintelligible characters print from the printer. • The mouse pointer does not move or "stutters" when it moves. • Messages appear stating that the computer is not operating at maximum performance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE KEYBOARD CABLE — • Ensure that the keyboard cable is firmly connected to the computer. • Shut down the computer (see page 27), reconnect the keyboard cable as shown on the setup diagram for your computer, and then restart the computer. • Ensure that the keyboard cable is firmly connected to the computer. • Check the cable connector for bent or broken pins and for damaged or frayed cables. Straighten bent pins.
I F Y O U C O N N E C T E D T H E M O U S E A F T E R T U R N I N G O N T H E C O M P U T E R, REMOVE THE POWER CABLE, AND THEN RECONNECT THE MOUSE C A B L E — If the mouse is connected after the power is turned on, the mouse appears to be nonfunctional. To make the mouse function properly: 1 While your computer is on, remove the power cable from the back of the computer. 2 Connect the mouse to the computer. 3 Reconnect the power cable. 4 Turn on your computer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CHECK THE NETWORK LIGHTS ON THE BACK OF THE COMPUTER — No light indicates that there is no network communication. Try replacing the network cable.
I F T H E P O W E R L I G H T I S O F F — The computer is either turned off or is not receiving power. • Ensure that the power cable is firmly inserted into both the power connector on the back of the computer and the electrical outlet. • If the computer is plugged into a power strip, ensure that the power strip is plugged into an electrical outlet and that the power strip is turned on. • Ensure that the electrical outlet is working by testing it with another device, such as a lamp.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Printer Problems HINT: Dell does not cover the printer’s warranty. If you need technical assistance for your printer, call the printer’s manufacturer. See the printer documentation for the correct phone number. C H E C K T H E P R I N T E R D O C U M E N T A T I O N — See the printer documentation for setup and troubleshooting information.
Scanner Problems C H E C K T H E S C A N N E R D O C U M E N T A T I O N — See the scanner documentation for setup and troubleshooting information. U N L O C K T H E S C A N N E R — Ensure that your scanner is unlocked if it has a locking tab or button. RE S T A R T T H E C O MP U T E R A ND T R Y T H E S C A NN ER A G AI N HINT: Dell does not cover the scanner’s warranty. If you need technical assistance for your scanner, call the scanner’s manufacturer.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Sound and Speaker Problems No sound from speakers HINT: The volume control in some MP3 players overrides the Windows® volume setting. If you have been listening to MP3 songs, ensure that you did not turn the player volume down or off. C H E C K T H E S P E A K E R C A B L E C O N N E C T I O N S — Ensure that the speakers are connected as shown on the setup diagram supplied with the speakers.
TE S T T H E E L E C T R I C A L O U T L E T — Ensure that the electrical outlet is working by testing it with another device, such as a lamp. E L I M I N A T E P O S S I B L E I N T E R F E R E N C E — Turn off nearby fans, fluorescent lights, or halogen lamps to check for interference. R U N T H E S P E A K E R D I A G N O S T I C S — Some speaker systems have selfdiagnostics. See the speaker documentation for diagnostics instructions.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m D I S A B L E D I G I T A L M O D E — Your headphones do not work if the CD drive is operating in digital mode. To disable digital mode: 1 Click the Start button, click Control Panel, and then click Sounds, Speech, and Audio Devices. 2 Click Sounds and Audio Devices. 3 Click the Hardware tab. 4 Double-click the name of your CD drive. 5 Click the Properties tab. 6 Uncheck the Enable digital CD audio for this CD-ROM device box.
S W A P T H E P O W E R C A B L E S — Swap the computer and monitor power cables to determine if the power cable is defective. TE S T T H E V I D E O E X T E N S I O N C A B L E ( I F U S E D ) — If you are using a video extension cable and removing the cable solves the problem, the cable is defective. TE S T A N O T H E R M O N I T O R — If another monitor is available, connect it to the computer.
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3 SECTION 3 Advanced Tr o u b l e s h o o t i n g Using System Restore Drivers Resolving Software and Hardware Incompatibilities Reinstalling Windows® XP
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Using System Restore The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See Windows Help for information on using System Restore. To access Windows Help, see page 32. NOTICE: Make regular backups of your data files.
4 Select a restore point, and then click Next. If a calendar date has only one restore point, then that restore point is automatically selected. If two or more restore points are available, click the restore point that you prefer. 5 Click Next. The Restoration Complete screen appears after System Restore finishes collecting data, and then the computer automatically restarts. 6 After the computer restarts, click OK.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Drivers What Is a Driver? A driver is a program that controls a device such as a printer, mouse, or keyboard. All devices require a driver program. A driver acts like a translator between the device and the programs that use the device. Each device has its own set of specialized commands that only its driver recognizes. Many drivers such as the keyboard driver come with your Microsoft® Windows® operating system.
Reinstalling drivers NOTICE: The Dell Support website and your Dell Dimension ResourceCD provide approved drivers for Dell™ computers. If you install drivers obtained from other sources, your computer might not work correctly. Using Windows XP Device Driver Rollback If a problem occurs on your computer after you install or update a driver, use Windows XP Device Driver Rollback to replace the driver with the previously installed version.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: The ResourceCD displays drivers only for hardware that came on your computer. If you installed additional hardware, those drivers might not be displayed by the ResourceCD. If those drivers are not displayed, exit the ResourceCD program. For drivers information, see the documentation that came with that product. 2 When the ResourceCD installation program starts, follow the prompts on the screen.
6 Double-click the malfunctioning device type in the Device Manager list. 7 Double-click the icon for the specific device in the expanded list. The Properties window appears. 8 Resolve any IRQ conflicts, as described in step 5. If an IRQ conflict exists, the Device status area in the Properties window reports the cards or devices that share the device's IRQ. To use the Windows XP Hardware Troubleshooter: 1 Click the Start button, and then click Help and Support.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m NOTICE: The Operating System CD provides options for reinstalling Windows XP. The options can overwrite files and possibly affect programs installed on your hard drive. Therefore, do not reinstall Windows XP unless instructed to do so by a Dell technical support representative. NOTICE: To prevent conflicts with Windows XP, disable any virus protection software installed on your computer before you reinstall Windows XP.
5 Press to select the highlighted partition (recommended), and then follow the instructions on the screen. The Windows XP Setup screen appears, and the operating system begins to copy files and install the devices. The computer automatically restarts multiple times. Completing the GUI Setup When the computer restarts, you will see the following message: Press any key to boot from the CD. Do not press any key when this message appears.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Completing the Operating System Setup When the computer restarts, you will see the following message: Press any key to boot from the CD. Do not press any key when this message appears. 1 When the Welcome to Microsoft screen appears, click Next. 2 When the How will this computer connect to the Internet? message appears, click Skip. 3 When the Ready to register with Microsoft? screen appears, click No, not at this time, and then click Next.
4 SECTION 4 A d d i n g Pa r t s Front and Back View of the Computer Removing the Computer Cover Looking Inside Your Computer Adding Cards Adding a Second CD or DVD Drive Adding Memory Replacing the Computer Cover
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Front and Back View of the Computer Front View 1 12 11 2 10 3 9 4 8 7 6 5 1 CD or DVD drive activity light 2 CD or DVD eject button Press this button to eject your CD from the CD or DVD drive. 3 floppy drive eject button Press this button to eject a disk from the floppy drive. 4 hard drive light The hard drive light is on when the computer reads data from or writes data to your hard drive.
6 USB 2.0 connectors (2) For quick connections, Dell recommends using the front USB connectors for USB devices such as digital cameras, gaming controllers, and scanners. Use the backpanel USB connectors for USB mouse and keyboard connections. 7 power button Press the power button to turn on the computer. NOTICE: To turn off your computer, perform a Windows® shutdown instead of pressing the power button. Otherwise, you may lose data.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Back View 12 11 10 9 8 1 7 6 5 2 4 3 1 mouse connector Plug your computer’s PS/2 mouse into the green mouse connector. Turn off the computer and any attached devices before you connect a mouse to the computer. 2 serial connector Connect a serial device, such as a handheld device, to the serial port. 3 card slots Use these slots for PCI cards, such as a modem or a network adapter. 4 USB 2.
Removing the Computer Cover CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. 1 Shut down the computer (see page 27). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m thumbscrew cover button 7 68 A d d i n g Pa r ts Place the computer cover on a level surface.
Looking Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover.
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Adding Cards CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. The computer’s card connectors allow you to install different types of devices, such as modems and network adapters. 1 Shut down the computer (see page 27).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m CAUTION: Some network adapters automatically start the computer when they are connected to a network. To guard against electrical shock, be sure to unplug your computer from its electrical outlet before installing any cards. 6 Align the cutout on the bottom of the card with the crossbar in the system board connector. Gently rock the card into the connector until it is fully seated.
fully seated not fully seated bracket within slot bracket caught outside of slot 7 Secure the filler bracket onto the end of the card with the screw you removed in step 5. 8 Connect any cables required for the card as described in the card documentation. NOTICE: Do not route card cables over or behind the cards. Cables routed over the cards can cause damage to the equipment. 9 Replace the computer cover (see page 82).
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding a Second CD or DVD Drive CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the cover. HINT: Drives sold by Dell come with their own operating software and documentation.
5 Release and remove the front panel: a Push the release lever to release the top tab. b Reach inside the computer and push the bottom tab towards you to release it (the middle tab releases automatically). c Rotate the front panel to separate it from the side hinges.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Pull the two front-panel tabs towards you, and then push out the frontpanel insert.
7 Reach inside the computer and push the metal plate towards you so that it snaps off of the computer or insert a small screwdriver inside one of the holes on the front of the metal plate and pry it towards you until it snaps off. drive metal plate 8 Ensure that the jumper setting on the new drive is set for "cable select" (see the documentation that came with the drive for information). 9 Remove two of the extra alignment screws from the front of the computer and insert them into the drive.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m HINT: Some computers come with only two extra alignment screws; others come with four. You only need two alignment screws for this procedure. 10 Gently slide the drive into place. drive securing screw extra alignment screws (2 or 4) alignment screws (2) 11 Once the drive is in place, apply pressure to ensure the drive is fully seated. 12 Use the securing screw that came with the drive to attach the drive to the computer.
16 Reattach the front panel to the side hinges, and then rotate the panel until it snaps onto the front of the computer. side hinges (3) front panel 17 Replace the computer cover (see page 82). NOTICE: To connect a network cable, first plug the cable into the network wall jack and then plug it into the computer. 18 Connect your computer and devices to electrical outlets, and then turn them on.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Adding Memory CAUTION: Before you begin any of the procedures in this section, follow the safety instructions on page 7. CAUTION: To guard against electrical shock, always unplug your computer from the electrical outlet before opening the computer cover. You can increase your computer memory by installing memory modules on the system board. For information on the type of memory supported by your computer, see "Memory" on page 85.
memory module connectors securing clips (2) notches (2) memory module crossbars (2) connector cutouts (2) step 7 step 8 step 9 8 Align the notches on the bottom of the module with the crossbars in the connector. NOTICE: To avoid breaking the memory module, do not press near the middle of the module. 9 Insert the module straight down into the connector, ensuring that it fits into the vertical guides at each end of the connector. Press firmly on the ends of the module until it snaps into place.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 12 Click the Start button, right-click My Computer, and then click Properties. 13 Click the General tab. 14 To verify that the memory is installed correctly, check the amount of memory (RAM) listed. Replacing the Computer Cover 1 Ensure that all cables are connected, and fold cables out of the way. Make sure cables are not routed over the drive cage—they will prevent the cover from closing properly.
5 SECTION 5 Appendix Specifications Standard Settings Clearing Forgotten Passwords Replacing the Battery Dell Technical Support Policy (U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Specifications Microprocessor Microprocessor type Intel® Pentium® or Celeron® L1 cache 8 KB first-level (Pentium 4); 32 KB (16-KB data cache; 16-KB instruction cache) (Celeron). L2 cache 256- or 512-KB (displayed in the system setup program) pipelined-burst, eight-way set associative, write-back SRAM (Pentium 4); 128-KB SRAM that resides in the processor’s core. The L2 cache runs at the processor’s internal clock speed (Celeron).
Memory Architecture SDRAM Memory connectors two Memory capacities 128-, 256-, or 512-MB Minimum memory 128 MB Maximum memory 1 GB Memory type PC133 SDRAM (non-ECC) Drives Externally accessible two 5.25-inch bays one 3.
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Environmental Temperature: Operating 0° to 35°C (32° to 95°F) Storage –20° to 70°C (–4° to 158°F) Relative humidity 20% to 80% (noncondensing) Maximum vibration: Operating 0.25 G at 10 to 500 Hz at 1/2 octave/min Storage 1.48 G at 10 to 500 Hz, vibration with the computer Maximum shock: Nonoperating (half-sine pulse) 105 G, 2 ms Nonoperating (faired-square wave) 32 G with a velocity change of 596.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Viewing Settings 1 Turn on (or restart) your computer. 2 When the blue DELL™ logo appears, press immediately. If you wait too long and the operating system logo appears, continue to wait until you see the Microsoft® Windows® desktop. Then shut down your computer and try again.
• – Security provides indications and settings for user and setup passwords. – Power provides settings for system power management features. – Boot provides information about how the computer starts. – Exit provides selections for saving and loading the program settings. The left side lists configuration options and their settings for the hardware installed in your computer. You can change settings enclosed in brackets, but not those that are grayed out.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m 6 Replace the computer cover (see page 82). 7 Connect your computer and devices to electrical outlets, and turn them on. 8 After the Microsoft Windows desktop appears on your computer, shut down the computer (see page 27). NOTICE: To disconnect a network cable, first unplug the cable from your computer and then unplug it from the network wall jack. 9 Turn off any attached devices and disconnect them from their electrical outlets.
1 Record all the screens in the system setup program (see page 87) so that you can restore the correct settings when your perform step 7. 2 Open the computer cover (see page 67). 3 Locate the battery socket BATTERY (see page 70). 4 Remove the battery by carefully prying it out of its socket with your fingers or with a blunt, nonconducting object such as a plastic screwdriver.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Dell Technical Support Policy (U.S. Only) Technician-assisted technical support requires the cooperation and participation of the customer in the troubleshooting process and provides for restoration of the operating system, application software, and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the computer and all Dellinstalled hardware.
Definition of "Third-Party" Software and Peripherals Third-party software and peripherals include any peripheral, accessory, or application software sold by Dell not under the Dell brand (printers, scanners, cameras, games, and so on). Support for all third-party software and peripherals is provided by the original manufacturer of the product. Contacting Dell To contact Dell electronically, you can access the following websites: • www.dell.com • support.dell.com (technical support) • premiersupport.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Australia (Sydney) Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers E-mail (Australia): au_tech_support@dell.com International Access Code: 0011 E-mail (New Zealand): nz_tech_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Bermuda General Support 1-800-342-0671 Bolivia General Support toll-free: 800-10-0238 Brazil Website: www.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address China (Xiamen) Tech Support website: support.ap.dell.com/china Country Code: 86 Tech Support E-mail: cn_support@dell.
Department Name or Service Area, Website and E-Mail Address Country (City) International Access Code Country Code City Code Denmark (Copenhagen) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): den_nbk_support@dell.com Country Code: 45 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): den_support@dell.com E-mail Support (servers): Nordic_server_support@dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers France (Paris) (Montpellier) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Hong Kong Technical Support (Dimension™ and Inspiron™) 296 93188 International Access Code: 001 Technical Support (OptiPlex™, Latitude™, and Dell Precision™) 296 93191 Country Code: 852 India Customer Service (non-technical, post-sales issues) 800 93 8291 Transaction Sales toll-free: 800 96 4109 Large Corporate Accounts HK
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Italy (Milan) Website: support.euro.dell.com International Access Code: 00 E-mail: support.euro.dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Japan (Kawasaki) Website: support.jp.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Latin America Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Customer Technical Support (Austin, Texas, U.S.A.) 512 728-4093 Customer Service (Austin, Texas, U.S.A.) 512 728-3619 Fax (Technical Support and Customer Service) (Austin, Texas, U.S.A.) 512 728-3883 Sales (Austin, Texas, U.S.A.
Country (City) International Access Code Country Code City Code Mexico Department Name or Service Area, Website and E-Mail Address Customer Technical Support International Access Code: 00 Country Code: 52 Area Codes, Local Numbers, and Toll-Free Numbers 001-877-384-8979 or 001-877-269-3383 Sales 50-81-8800 or 01-800-888-3355 Customer Service 001-877-384-8979 or 001-877-269-3383 Main 50-81-8800 or 01-800-888-3355 Montserrat General Support toll-free: 1-866-278-6822 Netherlands Antilles General
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Norway (Lysaker) Website: support.euro.dell.com International Access Code: 00 E-mail Support (portable computers): Country Code: 47 nor_nbk_support@dell.com Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support (desktop computers): nor_support@dell.com E-mail Support (servers): nordic_server_support@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Puerto Rico General Support 1-800-805-7545 St. Kitts and Nevis General Support toll-free: 1-877-441-4731 St. Lucia General Support 1-800-882-1521 St.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Sweden (Upplands Vasby) Website: support.euro.dell.com International Access Code: 00 E-mail: swe_support@dell.com Country Code: 46 E-mail Support for Latitude and Inspiron: Swe-nbk_kats@dell.com City Code: 8 Area Codes, Local Numbers, and Toll-Free Numbers E-mail Support for OptiPlex: Swe_kats@dell.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers Thailand Technical Support International Access Code: 001 Customer Service (Penang, Malaysia) Country Code: 66 Sales Trinidad/Tobago General Support 1-800-805-8035 Turks and Caicos Islands General Support toll-free: 1-866-540-3355 U.K. (Bracknell) Website: support.euro.dell.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S.A.
Country (City) International Access Code Country Code City Code Department Name or Service Area, Website and E-Mail Address Area Codes, Local Numbers, and Toll-Free Numbers U.S. Virgin Islands General Support 1-877-673-3355 Venezuela General Support 8001-3605 Returning Items for Warranty Repair or Credit Prepare all items being returned, whether for repair or credit, as follows: 1 Call Dell to obtain an authorization number, and write it clearly and prominently on the outside of the box.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m Electromagnetic Compatibility (EMC) is the ability of items of electronic equipment to function properly together in the electronic environment. While this computer system has been designed and determined to be compliant with regulatory agency limits for EMI, there is no guarantee that interference will not occur in a particular installation.
NOM Information (Mexico Only) The following information is provided on the device(s) described in this document in compliance with the requirements of the official Mexican standards (NOM): Exporter: Dell Computer Corporation One Dell Way Round Rock, TX 78682 512-338-4400 Importer: Dell Computer de México, S.A. de C.V. Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Ship to: Dell Computer de México, S.A. de C.V. al Cuidado de Kuehne & Nagel de México S. de R.I. Avenida Soles No.
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Limited Warranties and Return Policy Dell-branded hardware products purchased in the U.S. or Canada come with either a 90-day, one-year, two-year, three-year, or four-year (U.S. only) limited warranty. To determine which warranty you purchased, see the Dell invoice that accompanied your computer. The following sections describe the limited warranties for the U.S., the Return Policy for the U.S., the limited warranties for Canada, and the manufacturer guarantee for Latin America and the Caribbean.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILTY FOR THIRD PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM.
When you contact us, we will issue a Return Material Authorization Number for you to include with your return. You must return the products to us in their original or equivalent packaging, prepay shipping charges, and insure the shipment or accept the risk if the product is lost or damaged in shipment. We will return the repaired or replacement products to you. We will pay to ship the repaired or replaced products to you if you use an address in the United States (excluding Puerto Rico and U.S.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m (including, to the full extent permitted by applicable law, relationships with third parties), Dell's advertising, or any related purchase SHALL BE RESOLVED EXCLUSIVELY AND FINALLY BY BINDING ARBITRATION ADMINISTERED BY THE NATIONAL ARBITRATION FORUM (NAF) under its Code of Procedure then in effect (available via the Internet at http://www.arb-forum.com/ or via telephone at 1-800-474-2371).
To return products, call Dell customer service to receive a Credit Return Authorization Number within the return policy period applicable to the product you want to return. You must obtain a Credit Return Authorization Number in order to return the product. See "Getting Help" or "Contacting Dell" in your computer's documentation to find the appropriate contact information for obtaining customer assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m DELL MAKES NO EXPRESS WARRANTIES OR CONDITIONS BEYOND THOSE STATED IN THIS LIMITED WARRANTY STATEMENT. DELL DISCLAIMS ALL OTHER WARRANTIES AND CONDITIONS, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME STATES (OR JURISDICTIONS) DO NOT ALLOW LIMITATIONS ON IMPLIED WARRANTIES OR CONDITIONS, SO THIS LIMITATION MAY NOT APPLY TO YOU.
Limited Warranty Coverage During Year One During the one-year period beginning on the invoice date, Dell will repair or replace products covered under this limited warranty that are returned to Dell's facility. To request warranty service, you must contact Dell’s Customer Technical Support within the warranty period. See "Contacting Dell" on page 93 to find the appropriate contact information for obtaining customer assistance.
w w w. d e l l . c o m | s u p p o r t . d e l l . c o m SOME STATES (OR JURISDICTIONS) DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL, INDIRECT, SPECIAL, PUNITIVE, OR CONSEQUENTIAL DAMAGES, SO THE PRECEDING EXCLUSION OR LIMITATION MAY NOT APPLY TO YOU. These provisions apply to Dell’s two-year limited warranty only. For provisions of any service contract covering your system, see your invoice or the separate service contract that you will receive.
Limited Warranty Coverage During Years Two and Three During the second and third years of this limited warranty, Dell will provide, on an exchange basis and subject to Dell’s Exchange Policy in effect on the date of the exchange, replacement parts for the Dell hardware product(s) covered under this limited warranty when a part requires replacement.
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Dell Computer de Colombia Corporation Carrera 7 #115-33 Oficina 603 Bogota, Colombia Dell Computer de Mexico SA de CV Paseo de la Reforma 2620 - 11° Piso Col. Lomas Altas 11950 México, D.F. Intel® Warranty Statement for Pentium® and Celeron® Processors Only (U.S.
Appendix w w w. d e l l . c o m | s u p p o r t . d e l l .
Index A audio.
Index floppy drive fixing problems, 33 monitor fixing problems, 50 mouse fixing problems, 42 H hard drive fixing problems, 35 N hardware fixing problems, 41 incompatibility, 58 network fixing problems, 43 setting up, 21 Help and Support Center accessing, 15, 32 Network Setup Wizard, 21 R regulatory notices, 109 reinstalling drivers, 57, 59 Windows XP, 13 ResourceCD, 57, 59 returning items, 109 S safety instructions, 7 help file accessing, 32 O scanner fixing problems, 47 home network, 21
T V W technical assistance telephone numbers and addresses, 93 warranty repair or credit, 109 video fixing problems, 50 warranty, 113 volume adjusting, 48 Windows XP device driver rollback, 57 Help, 32 scanner, 47 shutdown, 27 Tell Me How help file accessing, 15, 32 troubleshooting advanced, 53 solving problems, 30 Windows License Label, 13 turning off the computer, 27 Index 127
Index 128 Index