X6741bk0.book Page 1 Wednesday, September 22, 2004 1:55 PM Dell™ OptiPlex™ 170L Quick Reference Guide Models MTC2 and DHS w w w. d e l l . c o m | s u p p o r t . d e l l .
X6741bk0.book Page 2 Wednesday, September 22, 2004 1:55 PM Notes, Notices, and Cautions NOTE: A NOTE indicates important information that helps you make better use of your computer. NOTICE: A NOTICE indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. CAUTION: A CAUTION indicates a potential for property damage, personal injury, or death.
X6741bk0.book Page 3 Wednesday, September 22, 2004 1:55 PM Contents . . . . . . . . . . . . . . . . . . . 5 . . . . . . . . . . . . . . . . . . . . 8 Finding Information for Your Computer About Your Small Desktop Computer Front and Back Views . . . . . . . . . . . . Inside Your Computer . . . . . . . . . . . . Attaching and Removing the Computer Stand . . . . . . . . . . . . . . 8 9 10 . . . . . . . . . . . . . . . . . . . . . 11 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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X6741bk0.book Page 5 Wednesday, September 22, 2004 1:55 PM Finding Information for Your Computer What Are You Looking For? Find It Here • • • • • Drivers and Utilities CD (also known as the ResourceCD) A diagnostic program for my computer Drivers for my computer My computer documentation My device documentation Desktop System Software (DSS) • OS updates and patches Documentation and drivers are already installed on your computer.
www.dell.com | support.dell.com X6741bk0.book Page 6 Wednesday, September 22, 2004 1:55 PM What Are You Looking For? Find It Here • Service Tag and Express Service Code • Microsoft Windows License Label Service Tag and Microsoft Windows License These labels are located on your computer. • Use the Service Tag to identify your computer when you use support.dell.com or contact technical support. • Enter the Express Service Code to direct your call when contacting technical support.
X6741bk0.book Page 7 Wednesday, September 22, 2004 1:55 PM What Are You Looking For? Find It Here • How to use Windows XP • Documentation for my computer • Documentation for devices (such as a modem) Windows Help and Support Center 1 Click the Start button and click Help and Support. 2 Type a word or phrase that describes your problem and click the arrow icon. 3 Click the topic that describes your problem. 4 Follow the instructions on the screen.
X6741bk0.book Page 8 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com About Your Small Desktop Computer Front and Back Views front panel door service tag headphone connector USB 2.
X6741bk0.book Page 9 Wednesday, September 22, 2004 1:55 PM Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidently disconnect cables from the system board.
X6741bk0.book Page 10 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com Attaching and Removing the Computer Stand CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTE: Place your computer on a soft surface to prevent scratching the top cover. Your computer can be used in either a vertical or horizontal position.
X6741bk0.book Page 11 Wednesday, September 22, 2004 1:55 PM About Your Mini-Tower Computer Front and Back Views CD or DVD drive activity light service tag CD or DVD eject button second drive bay floppy drive light floppy drive eject button power light hard-drive activity light power button USB 2.
X6741bk0.book Page 12 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com Inside Your Computer CAUTION: Before you begin any of the procedures in this section, follow the safety instructions in the Product Information Guide. CAUTION: To avoid electrical shock, always unplug your computer from the electrical outlet before opening the cover. NOTICE: Be careful when opening the computer cover to ensure that you do not accidently disconnect cables from the system board.
X6741bk0.book Page 13 Wednesday, September 22, 2004 1:55 PM Setting Up Your Computer CAUTION: Before performing any of the procedures in this section, follow the safety instructions in the Product Information Guide. NOTICE: If your computer has an expansion card installed (such as a modem card), connect the appropriate cable to the card, not to the connector on the back panel. You must complete all steps to properly set up your computer. See the appropriate illustrations that follow the instructions.
X6741bk0.book Page 14 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.
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X6741bk0.book Page 16 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.
X6741bk0.book Page 17 Wednesday, September 22, 2004 1:55 PM Solving Problems Dell provides a number of tools to help you if your computer does not perform as expected. For the latest troubleshooting information available for your computer, see the Dell Support website at support.dell.com.
X6741bk0.book Page 18 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com Starting the Dell Diagnostics From the Optional Drivers and Utilities CD 1 Insert the Drivers and Utilities CD. 2 Shut down and restart the computer. When the DELL logo appears, press immediately. If you wait too long and the Windows logo appears, continue to wait until you see the Windows desktop. Then shut down your computer and try again. NOTE: The next steps change the boot sequence for one time only.
X6741bk0.book Page 19 Wednesday, September 22, 2004 1:55 PM 3 If you run a test from the Custom Test or Symptom Tree option, click the applicable tab described in the following table for more information. Tab Function Results Displays the results of the test and any error conditions encountered. Errors Displays error conditions encountered, error codes, and the problem description. Help Describes the test and may indicate requirements for running the test.
www.dell.com | support.dell.com X6741bk0.book Page 20 Wednesday, September 22, 2004 1:55 PM Power Light Problem Description Suggested Resolution Blinking yellow A power supply or system board failure has occurred. Check "Diagnostic Lights" on page 20 to see if the specific problem is identified. See "Power Problems" in your online User’s Guide. Solid green and a beep code during POST A problem was detected while the BIOS was executing.
X6741bk0.book Page 21 Wednesday, September 22, 2004 1:55 PM Light Pattern yellow green yellow yellow green green yellow yellow yellow yellow green yellow yellow green green yellow green green green yellow Problem Description Suggested Resolution A possible processor failure has occurred. • Reinstall the processor and restart the computer. Memory modules are detected, but a memory failure has occurred. • If you have one memory module installed, reinstall it and restart the computer.
www.dell.com | support.dell.com X6741bk0.book Page 22 Wednesday, September 22, 2004 1:55 PM Light Pattern yellow yellow yellow green yellow green yellow green yellow green green green green green green green Problem Description Suggested Resolution No memory modules are detected. • Reinstall all memory modules and restart the computer.
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X6741bk0.book Page 24 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com Resolving Software and Hardware Incompatibilities If a device is either not detected during the operating system setup or is detected but incorrectly configured, you can use the Hardware Troubleshooter to resolve the incompatibility. In the Microsoft® Windows® 2000 operating system, you can also use Device Manager to resolve incompatibilities.
X6741bk0.book Page 25 Wednesday, September 22, 2004 1:55 PM Using Microsoft® Windows® XP System Restore The Microsoft® Windows® XP operating system provides System Restore to allow you to return your computer to an earlier operating state (without affecting data files) if changes to the hardware, software, or other system settings have left the computer in an undesirable operating state. See the Windows Help and Support Center for information on using System Restore.
X6741bk0.book Page 26 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com Undoing the Last System Restore NOTICE: Before you undo the last system restore, save and close all open files and exit any open programs. Do not alter, open, or delete any files or programs until the system restoration is complete. 1 Click the Start button, point to All Programs→ Accessories→ System Tools, and then click System Restore. 2 Click Undo my last restoration and click Next. 3 Click Next.
X6741bk0.book Page 27 Wednesday, September 22, 2004 1:55 PM Reinstalling Windows XP NOTICE: You must use Windows XP Service Pack 1 or later when you reinstall Windows XP. To reinstall Windows XP, perform all the steps in the following sections in the order in which they are listed. The reinstallation process can take 1 to 2 hours to complete. After you reinstall the operating system, you must also reinstall the device drivers, virus protection program, and other software.
X6741bk0.book Page 28 Wednesday, September 22, 2004 1:55 PM www.dell.com | support.dell.com NOTICE: Do not press any key when the following message appears: Press any key to boot from the CD. 6 When the Regional and Language Options screen appears, select the settings for your location and click Next. 7 Enter your name and organization (optional) in the Personalize Your Software screen, and click Next.
X6741bk0.book Page 29 Wednesday, September 22, 2004 1:55 PM Using the Drivers and Utilities CD To use the Drivers and Utilities CD (also known as the ResourceCD) while you are running the Windows operating system: NOTE: To access device drivers and user documentation, you must use the Drivers and Utilities CD while you are running Windows. 1 Turn on the computer and allow it to boot to the Windows desktop. 2 Insert the Drivers and Utilities CD into the CD drive.
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