Inspiron 14 3000 Series Service Manual Computer Model: Inspiron 14–3451 Regulatory Model: P60G Regulatory Type: P60G002
Notes, Cautions, and Warnings NOTE: A NOTE indicates important information that helps you make better use of your computer. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. Copyright © 2015 Dell Inc. All rights reserved. This product is protected by U.S. and international copyright and intellectual property laws.
Contents Before working inside your computer.................................. 10 Before you begin .............................................................................................10 Safety instructions............................................................................................10 Recommended tools........................................................................................11 After working inside your computer......................................
Removing the memory modules............................................ 22 Prerequisites.....................................................................................................22 Procedure.........................................................................................................22 Replacing the memory modules............................................ 24 Procedure........................................................................................................
Removing the touch pad......................................................... 39 Prerequisites.....................................................................................................39 Procedure........................................................................................................ 39 Replacing the touch pad..........................................................42 Procedure.....................................................................................................
Removing the system board....................................................52 Prerequisites.....................................................................................................52 Procedure.........................................................................................................52 Replacing the system board.................................................... 55 Procedure.........................................................................................................
Removing the display assembly............................................. 66 Prerequisites.................................................................................................... 66 Procedure........................................................................................................ 66 Replacing the display assembly.............................................. 71 Procedure.........................................................................................................
Removing the display back-cover..........................................82 Prerequisites.................................................................................................... 82 Procedure........................................................................................................ 82 Replacing the display back-cover..........................................84 Procedure........................................................................................................
Getting help and contacting Dell........................................... 95 Self-help resources..........................................................................................95 Contacting Dell................................................................................................
Before working inside your computer CAUTION: To avoid damaging the components and cards, handle them by their edges and avoid touching pins and contacts. NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Before you begin 1 Save and close all open files and exit all open applications. 2 Shut down your computer. – Windows 8.1: On the Start screen, click or tap the power icon Shut down. → – Windows 7: Click or tap Start → Shut down.
WARNING: Before working inside your computer, read the safety information that shipped with your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/ regulatory_compliance. WARNING: Disconnect all power sources before opening the computer cover or panels. After you finish working inside the computer, replace all covers, panels, and screws before connecting to the power source. CAUTION: To avoid damaging the computer, ensure that the work surface is flat and clean.
• Philips screwdriver • Plastic scribe 12
After working inside your computer CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. 1 Replace all screws and ensure that no stray screws remain inside your computer. 2 Connect any external devices, peripherals, and cables you removed before working on your computer. 3 Replace any media cards, discs, and any other parts that you removed before working on your computer. 4 Connect your computer and all attached devices to their electrical outlets.
Removing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Close the display and turn the computer over.
Replacing the battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Close the display and turn the computer over.
Removing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery. Procedure 1 Remove the screws that secure the base cover to the computer base.
Replacing the base cover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
3 Lift the hard-drive assembly off the computer base. 1 screws (4) 2 hard-drive assembly 3 hard-drive cable 4 latch 4 Remove the screws that secure the hard-drive bracket to the hard-drive assembly. 5 Lift the hard-drive bracket off the hard-drive assembly.
6 20 Disconnect the interposer from the hard drive.
Replacing the hard drive WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Hard drives are fragile. Exercise care when handling the hard drive.
Removing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Slide and remove the memory module from the memory-module slot.
Replacing the memory modules WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 24 Align the notch on the memory module with the tab on the memorymodule slot.
2 Slide the memory module firmly into the slot at an angle and press the memory module down until it clicks into place. NOTE: If you do not hear the click, remove the memory module and reinstall it. 1 notch 2 memory module 3 securing clips (2) 4 tab Post-requisites 1 Replace the base cover. 2 Replace the battery.
Removing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Slide and lift the wireless card off the wireless-card slot.
Replacing the wireless card WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure CAUTION: To avoid damaging the wireless card, do not place any cables under it.
Removing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites Remove the battery.
2 3 30 Carefully turn the keyboard over and place it on the palm-rest assembly. 1 tabs (5) 2 plastic scribe 3 keyboard 4 palm-rest assembly Lift the latch and disconnect the keyboard cable from the system board.
4 Lift the keyboard along with the cable off the palm-rest assembly.
Replacing the keyboard WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the keyboard cable into the system board and press down on the latch to secure the cable.
Removing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the back cover.
2 Lift the latches and disconnect the touch-pad cable and power-button cable from the system board. 1 power-button cable 2 screws (5) 3 palm-rest assembly 4 computer base 5 touch-pad cable 6 latches (2) 3 Close the display and turn the computer over. 4 Remove the screws that secure the palm-rest assembly to the computer base.
5 Disconnect the speaker cable from the system board.
6 7 36 Lift the computer base and pry the palm-rest assembly off the computer base using a plastic scribe. 1 computer base 3 plastic scribe 2 palm-rest assembly Turn the computer over and open the display as far as possible.
8 Lift the palm-rest assembly at an angle and remove it from the computer base. 1 9 palm-rest assembly 2 computer base Follow the procedure from step 1 to step 6 in “Removing the touch pad”. 10 Follow the procedure from step 1 to step 4 in “Removing the powerbutton board”. 11 Follow the procedure from step 1 to step 4 in “Removing the speakers”.
Replacing the palm rest WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Follow the procedure from step 1 to step 3 in “Replacing the speakers”.
Removing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Lift the touch-pad bracket off the palm-rest assembly. 1 touch-pad bracket 2 screws (3) 4 Lift the latch and disconnect the touch-pad cable from the touch pad. 5 Peel off the tape that secures the touch pad to the palm-rest assembly.
6 Lift the touch pad off the palm-rest assembly.
Replacing the touch pad WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
4 44 Slide and remove the power-button board along with the cable from under the tab on the palm-rest assembly.
Replacing the power-button board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
4 Lift the speakers, along with the cable, off the palm-rest assembly.
Replacing the speakers WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Using the alignment posts, adhere the speakers to the palm-rest assembly.
Removing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 50 Lift and slide the I/O board from under the tab on the computer base.
Replacing the I/O board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
3 4 Disconnect the power-adapter port cable from the system board. 1 power-adapter port cable 2 display cable 3 tape 4 latches (2) 5 system board 6 I/O-board cable Remove the screw that secures the system board to the computer base.
5 Lift the system board off the computer base. 1 system board 2 screw 6 Turn the system board over. 7 Remove the coin-cell battery. 8 Follow the procedure from step 1 to step 3 in “Removing thermal-cooling assembly”.
Replacing the system board WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. NOTE: Your computer’s Service Tag is stored in the system board.
4 Replace the memory modules. 5 Follow the procedure from step 4 to step 6 in “Replacing the hard drive”. 6 Replace the base cover. 7 Replace the battery.
Removing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. CAUTION: Removing the coin-cell battery resets the BIOS settings to default.
1 battery socket 2 coin-cell battery 3 plastic scribe 4 system board 58
Replacing the coin-cell battery WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance.
Removing the thermal-cooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 4 Lift the thermal-cooling assembly off the system board. 1 fan cable 2 system board 3 thermal-cooling assembly 4 captive screws (4) Follow the procedure from step 1 to step 3 in “Removing the fan”.
Replacing the thermal-cooling assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Follow procedure from step 1 to step 3 in “Replacing the fan”.
Removing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 3 Turn the thermal-cooling assembly over. 1 screws (4) 3 thermal-cooling assembly fan Lift the fan off the thermal-cooling assembly.
Replacing the fan WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Place the fan on the thermal-cooling assembly. 2 Turn the thermal-cooling assembly over.
Removing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Slide the antenna cables into the slot on the computer base. 1 antenna cables (2) 2 computer base 3 Turn the computer over and open the display. 4 Lift the latch and disconnect the I/O-board cable from the I/O board.
5 6 68 Remove the I/O-board cable from the computer base. 1 display assembly 2 computer base 3 I/O-board cable 4 latch Note the antenna cable routing and remove the antenna cable from its routing guides on the computer base.
7 8 Note the display cable routing and remove the display cable from its routing guides on the computer base. 1 display assembly 2 display cable 3 computer base 4 antenna cables (2) Remove the screws that secure the display hinges to the computer base.
9 70 Lift the display assembly off the computer base.
Replacing the display assembly WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the display hinges with the screw holes on the computer base.
Removing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Lift the display bezel off the display assembly.
Replacing the display bezel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Align the display bezel with the display back-cover and gently snap the display bezel into place.
Removing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 Turn the display panel over and place it on a clean surface. 1 3 76 screws (4) 2 display panel Peel off the tape that secures the display cable to the display panel.
4 Lift the latch and disconnect the display cable from the display-back cover.
Replacing the display panel WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Place the display panel face down on a clean and flat surface.
Removing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 80 Lift the display hinges off the display back-cover.
Replacing the display hinges WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Align the screw holes on the display hinges with the screw holes on the display back-cover.
Removing the display backcover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
1 display back-cover 83
Replacing the display backcover WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the display back-cover on a clean and flat surface.
Removing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
2 86 Disconnect the camera cable from the camera and remove the camera from the display-back cover.
Replacing the camera WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Connect the camera cable to the camera. 2 Adhere the camera to the display back-cover.
Removing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
3 Lift the power-adapter port along with the cable off the computer base.
Replacing the power-adapter port WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure 1 Slide the power-adapter port into the slot on the computer base.
Removing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Prerequisites 1 Remove the battery. 2 Remove the base cover.
1 92 computer base
Replacing the computer base WARNING: Before working inside your computer, read the safety information that shipped with your computer and follow the steps in Before working inside your computer. After working inside your computer, follow the instructions in After working inside your computer. For more safety best practices, see the Regulatory Compliance home page at dell.com/regulatory_compliance. Procedure Place the computer base on a clean and flat surface.
Flashing the BIOS You may need to flash (update) the BIOS when an update is available or when you replace the system board. To flash the BIOS: 1 Turn on the computer. 2 Go to dell.com/support. 3 Click Product Support, enter the Service Tag of your laptop and click Submit. NOTE: If you do not have the Service Tag, use the auto-detect feature or manually browse for your computer model. 4 Click Drivers & downloads.
Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these online self-help resources: Self-Help Information Self-Help Options Accessing Windows Help Windows 8.1—Open the Search charm, type Help and Support in the search box and press Enter. Windows 7—Click Start → Help and Support. Information about Dell products and services See dell.com.
NOTE: If you do not have an active internet connection, you can find contact information on your purchase invoice, packing slip, bill, or Dell product catalog.
