Vostro 5320 Service Manual Regulatory Model: P156G Regulatory Type: P156G001 February 2022 Rev.
Notes, cautions, and warnings NOTE: A NOTE indicates important information that helps you make better use of your product. CAUTION: A CAUTION indicates either potential damage to hardware or loss of data and tells you how to avoid the problem. WARNING: A WARNING indicates a potential for property damage, personal injury, or death. © 2022 Dell Inc. or its subsidiaries. All rights reserved. Dell, EMC, and other trademarks are trademarks of Dell Inc. or its subsidiaries.
Contents Chapter 1: Working inside your computer...................................................................................... 5 Before working inside your computer.............................................................................................................................5 Safety instructions..............................................................................................................................................................
I/O board.............................................................................................................................................................................40 Removing the I/O board............................................................................................................................................40 Installing the I/O board..........................................................................................................................................
1 Working inside your computer Before working inside your computer Steps 1. Save and close all open files and exit all open applications. 2. Shut down your computer. For Windows operating system, click Start > Power > Shut down. NOTE: If you are using a different operating system, see the documentation of your operating system for shut-down instructions. 3. Disconnect your computer and all attached devices from their electrical outlets. 4.
CAUTION: To avoid damaging the computer, ensure that the work surface is flat, dry, and clean. CAUTION: To avoid damaging the components and cards, handle them by their edges, and avoid touching the pins and the contacts. CAUTION: You should only perform troubleshooting and repairs as authorized or directed by the Dell technical assistance team. Damage due to servicing that is not authorized by Dell is not covered by your warranty. See the safety instructions that is shipped with the product or at www.dell.
ESD field service kit The unmonitored Field Service kit is the most commonly used service kit. Each Field Service kit includes three main components: anti-static mat, wrist strap, and bonding wire. Components of an ESD field service kit The components of an ESD field service kit are: ● Anti-Static Mat – The anti-static mat is dissipative and parts can be placed on it during service procedures.
Transporting sensitive components When transporting ESD sensitive components such as replacement parts or parts to be returned to Dell, it is critical to place these parts in anti-static bags for safe transport. After working inside your computer About this task CAUTION: Leaving stray or loose screws inside your computer may severely damage your computer. Steps 1. Replace all screws and ensure that no stray screws remain inside your computer. 2.
2 Removing and installing components NOTE: The images in this document may differ from your computer depending on the configuration you ordered. Recommended tools The procedures in this document may require the following tools: ● Phillips screwdriver #0 ● Phillips screwdriver #1 ● Plastic scribe Screw list NOTE: When removing screws from a component, it is recommended to note the screw type, the quantity of screws, and then place them in a screw storage box.
Table 1. Screw list (continued) Component Screw type Quantity Left-display hinge M2x3 2 I/O board M2x2 1 Touchpad M2x1.8 2 Touchpad bracket M1.6x2 4 System board M2x3 1 M2x1.8 1 Major components of Vostro 5320 The following image shows the major components of Vostro 5320.
1. Base cover 2. USB Type-C port bracket 3. System board 4. Heat sink 5. M.2 2230 solid-state drive with bracket 6. Wireless card 7. Wireless-card bracket 8. Battery 9. Right speaker 10. Touchpad 11. Touchpad bracket 12. Left speaker 13. Display assembly 14. Palm-rest and keyboard assembly 15. I/O board cable 16. Power button with optional fingerprint reader 17. I/O board 18. Coin-cell battery 19. Right fan 20.
Removing and installing components
Steps 1. Remove the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. 2. Loosen the three captive screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. 3. Pry the base cover from the gap created between the base cover and palm-rest and keyboard assembly, and continue to work on the sides to open the base cover. 4. Lift the base cover off the palm-rest and keyboard assembly.
Steps 1. Align the screw holes on the base cover with the screw holes on the palm-rest and keyboard assembly, and snap it into place. 2. Tighten the three captive screws (M2x6) that secure the base cover to the palm-rest and keyboard assembly. 3. Replace the four screws (M2x4) that secure the base cover to the palm-rest and keyboard assembly. Next steps Follow the procedure in After working inside your computer. NOTE: If you have disconnected the battery cable, ensure to connect the battery cable.
CAUTION: To prevent data loss, do not remove the solid-state drive while the computer is turned on or in sleep state. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task NOTE: This procedure applies only to computers shipped with an M.2 2230 solid-state drive installed. NOTE: The M.2 card installed on your computer will depend on the configuration ordered.
2. Remove the screw (M2x2) that secures the M.2 2230 solid-state drive bracket to the palm-rest and keyboard assembly. 3. Slide and lift the M.2 2230 solid-state drive, along with the solid-state drive bracket, off the M.2 solid-state drive slot. 4. Turn the M.2 2230 solid-state drive over, along with the M.2 solid-state drive bracket. 5. Remove the screw (M2x2) that secures the M.2 2230 solid-state drive to the M.2 2230 solid-state drive bracket. 6. Lift the M.
Steps 1. Align the screw hole on the M.2 2230 slid-state drive with the screw hole on the M.2 2230 solid-state drive bracket. 2. Replace the screw (M2x2) that secures the M.2 2230 solid-state to the M.2 2230 solid-state drive bracket. 3. Turn the M.2 2230 solid-state drive over, along with the M.2 solid-state drive bracket. 4. Lift the Mylar that covers the M.2 solid-state drive slot on the system board. 5. Align the notch on the M.2 2230 solid-state drive with the tab on the M.
Removing the M.2 2280 solid-state drive Prerequisites 1. Follow the procedure in Before working inside your computer. CAUTION: Solid-state drives are fragile. Exercise care when handling the solid-state drive. CAUTION: To prevent data loss, do not remove the solid-state drive while the computer is turned on or in sleep state. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.
Installing the M.2 2280 solid-state drive Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: This procedure applies if you are installing a M.2 2280 solid-state drive. NOTE: The M.2 card installed on your computer will depend on the configuration ordered. The supported card configurations on the M.2 card slot are: ● M.2 2230 solid-state drive + 2230 mounting bracket ● M.
Wireless card Removing the wireless card Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the removal procedure. Steps 1.
Installing the wireless card Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the wireless card and provides a visual representation of the installation procedure. Steps 1. Connect the antenna cables to the wireless card. The following table provides the antenna-cable color scheme for the wireless card that is supported by your computer. Table 2.
5. Replace the screw (M2x3) that secures the wireless-card bracket to the wireless card and palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Fan Removing the left fan Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer.
Installing the left fan Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: The left fan and right fan have the same specifications. The following image(s) indicate the location of the left fan and provides a visual representation of the installation procedure. Steps 1. Align and place the left fan on the palm-rest and keyboard assembly. 2.
About this task The following image(s) indicate the location of the right fan and provides a visual representation of the removal procedure. Steps 1. Peel the tape that secures the right-fan cable (FAN1) to the system board. 2. Remove the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 3. Disconnect the right-fan cable (FAN1) from the system board. 4. Lift the right fan off the palm-rest and keyboard assembly.
Steps 1. Align and place the right fan on the palm-rest and keyboard assembly. 2. Align the screw holes on the right fan with the screw holes on the palm-rest and keyboard assembly. 3. Replace the two screws (M2x3) that secure the right fan to the palm-rest and keyboard assembly. 4. Connect the right-fan cable (FAN1) to the system board. 5. Adhere the tape that secures the right-fan cable (FAN1) to the system board. Next steps 1. Install the base cover. 2.
Steps 1. Peel the tape that secures the speaker cable to the system board. 2. Disconnect the speaker cable from the system board. 3. Peel the tape that secures the speaker cable to the palm-rest and keyboard assembly. 4. Remove the speaker cable from the routing guides on the palm-rest and keyboard assembly. 5. Lift the left and right speakers, along with their cable, off the palm-rest and keyboard assembly.
Steps 1. Using the alignment posts, place the left and right speakers into their slots on the palm-rest and keyboard assembly. NOTE: Ensure that the alignment posts are threaded through the rubber grommets on the speaker. 2. Route the speaker cable through the routing guides on the palm-rest and keyboard assembly. 3. Connect the speaker cable to the connector on the system board. 4. Adhere the tape that secures the speaker cable to the system board. 5.
Battery Lithium-ion battery precautions CAUTION: ● Exercise caution when handling Lithium-ion batteries. ● Discharge the battery completely before removing it. Disconnect the AC power adapter from the system and operate the computer solely on battery power—the battery is fully discharged when the computer no longer turns on when the power button is pressed. ● Do not crush, drop, mutilate, or penetrate the battery with foreign objects.
Steps 1. Lift the Mylar that covers the M.2 solid-state drive. 2. Disconnect the battery cable from the system board. 3. Remove the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. 4. Lift the battery off the palm-rest and keyboard assembly. Installing the battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Using the alignment posts, place the battery on the palm-rest and keyboard assembly. 2. Lift the Mylar to access the battery connector and connect the battery cable to the system board. 3. Place the Mylar over the M.2 solid-state drive. 4. Replace the five screws (M2x3) that secure the battery to the palm-rest and keyboard assembly. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Coin-cell battery Removing the coin-cell battery Prerequisites 1.
Steps 1. Disconnect the coin-cell battery cable from the I/O board. 2. Peel the coin-cell battery off the palm-rest and keyboard assembly. Installing the coin-cell battery Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the coin-cell battery and provides a visual representation of the installation procedure.
Steps 1. Adhere the coin-cell battery to the slot on the palm-rest and keyboard assembly. 2. Connect the coin-cell battery cable to the I/O board. Next steps 1. Install the base cover. 2. Follow the procedure in After working inside your computer. Touchpad Removing the touchpad Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the speakers. NOTE: Ensure that your computer is in Service Mode.
Steps 1. Remove the four screws (M1.6x2) that secure the touchpad bracket to the palm-rest and keyboard assembly. 2. Lift the touchpad bracket off the palm-rest and keyboard assembly. 3. Open the latch and disconnect the touchpad cable from the system board. 4. Remove the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 5. Lift the touchpad, along with its cable, off the palm-rest and keyboard assembly.
Steps 1. Align and place the touchpad into the slot on the palm-rest and keyboard assembly. 2. Turn the computer over and open the display to ensure that the touchpad is equally aligned on all sides. NOTE: The image below shows the proper touchpad alignment for your computer. 3. Close the display and turn the computer over. 4. Replace the two screws (M2x1.8) that secure the touchpad to the palm-rest and keyboard assembly. 5.
Display assembly Removing the display assembly Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the removal procedure.
Steps 1. Peel the tape that secures the display-cable connector latch to the system board. 2. Using the pull tab, disconnect the display cable from the system board. 3. Peel the tape that secures the display cable to the system board. 4. Remove the two screws (M2x3) that secure the left-display hinge to the palm-rest and keyboard assembly. 5. Lift up the left-display hinge at an angle of 90 degrees. 6.
Installing the display assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the display assembly and provides a visual representation of the installation procedure.
Removing and installing components
Steps 1. Place the display assembly on a clean and flat surface with the display panel facing up. 2. Align and place the palm-rest and keyboard assembly under the display hinges. CAUTION: To avoid damaging the display, do not slide the palm-rest and keyboard assembly over the display assembly. 3. Close the left-display hinge and align the screw holes on the left-display hinge with the screw holes on the palm-rest and keyboard assembly. 4.
I/O board Removing the I/O board Prerequisites 1. Follow the procedure in Before working inside your computer. 2. Remove the base cover. 3. Remove the left fan. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the removal procedure. Steps 1.
Installing the I/O board Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the I/O board and provides a visual representation of the installation procedure. Steps 1. Align the ports on the I/O board with the slots on the palm-rest and keyboard assembly. 2. Align the screw hole on the I/O board with the screw hole on the palm-rest and keyboard assembly. 3.
Heat sink Removing the heat sink Prerequisites 1. Follow the procedure in Before working inside your computer. NOTE: The heat sink may become hot during normal operation. Allow sufficient time for the heat sink to cool before you touch it. CAUTION: For maximum cooling of the processor, do not touch the heat transfer areas on the heat sink. The oils in your skin can reduce the heat transfer capability of the thermal grease. 2. Remove the base cover. NOTE: Ensure that your computer is in Service Mode.
Installing the heat sink Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task NOTE: If either the system board or the fan and heat-sink assembly is replaced, use the thermal pad that is provided in the kit to ensure that thermal conductivity is achieved. CAUTION: Incorrect alignment of the heat sink can damage the system board and processor.
4. Remove the I/O board. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task The following image(s) indicate the location of the power button and provides a visual representation of the removal procedure. Lift the power button off the palm-rest and keyboard assembly. Installing the power button Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Using the alignment posts, place the power button into the slot on the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. Install the I/O board. Install the left fan. Install the base cover. Follow the procedure in After working inside your computer. Power button with fingerprint reader Removing the power-button with fingerprint reader Prerequisites 1. 2. 3. 4. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the left fan. Remove the I/O board.
Steps 1. Peel the tape that secures the power-button with fingerprint-reader cable to the palm-rest and keyboard assembly. 2. Lift the power-button with fingerprint-reader, along with its cable, off the palm-rest and keyboard assembly. Installing the power-button with fingerprint reader Prerequisites If you are replacing a component, remove the existing component before performing the installation process.
Steps 1. Using the alignment posts, place the power-button with fingerprint reader, along with its cable, into the slot on the palm-rest and keyboard assembly. 2. Adhere the tape that secures the power-button with fingerprint-reader cable to the palm-rest and keyboard assembly. Next steps 1. 2. 3. 4. Install the I/O board. Install the left fan. Install the base cover. Follow the procedure in After working inside your computer. System board Removing the system board Prerequisites 1.
6. Remove the right fan. 7. Remove the heat sink. NOTE: When removing the system board as a pre-requisite step, you may remove the system board with the heat sink installed to maintain the thermal bond between the heat sink and the system board. NOTE: Ensure that your computer is in Service Mode. For more information see, step 6 in Before working inside your computer. About this task The following image indicates the connectors on your system board. 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11.
Removing and installing components 49
Steps 1. Peel the tape that secures the antenna cables to the system board. 2. Remove the two screws (M2x3) that secure the right-display hinge and USB Type-C port-bracket to the palm-rest and keyboard assembly. 3. Lift the right-display hinge at an angle of 90 degrees. 4. Lift the USB Type-C port-bracket off the palm-rest and keyboard assembly. 5. Peel the tape that secures the display-cable connector latch to the system board. 6. Peel the tape that secures the display cable to the system board. 7.
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. Display-cable connector Right-fan cable connector Wireless-card connector I/O-board-cable connector Left-fan cable connector Speaker-cable connector Touchpad-cable connector M.2 solid-state drive slot Keyboard cable connector Keyboard-backlight cable connector Battery cable connector The following image(s) indicate the location of the system board and provides a visual representation of the installation procedure.
Removing and installing components
Steps 1. Align and place the system board on the palm-rest and keyboard assembly. 2. Replace the screw (M2x1.8) that secures the system board to the palm-rest and keyboard assembly. 3. Replace the screw (M2x3) that secures the system board to the palm-rest and keyboard assembly. 4. Connect the display cable to the connector on the system board and close the latch to secure the cable. 5. Adhere the tape that secures the display cable to the system board. 6.
Palm-rest and keyboard assembly Removing the palm-rest and keyboard assembly Prerequisites 1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. Follow the procedure in Before working inside your computer. Remove the base cover. Remove the battery. Remove the wireless card. Remove the left fan. Remove the right fan. Remove the speakers. Remove the coin-cell battery. Remove the touchpad. Remove the display assembly. Remove the I/O board. Remove the power button with fingerprint reader. Remove the M.
Steps After performing the steps in the pre-requisites, you are left with the palm-rest and keyboard assembly. Installing the palm-rest and keyboard assembly Prerequisites If you are replacing a component, remove the existing component before performing the installation process. About this task The following image(s) indicate the location of the palm-rest and keyboard assembly and provides a visual representation of the installation procedure.
3 Drivers and downloads When troubleshooting, downloading or installing drivers it is recommended that you read the Dell Knowledge Based article, Drivers and Downloads FAQ 000123347.
4 System setup CAUTION: Unless you are an expert computer user, do not change the settings in the BIOS Setup program. Certain changes can make your computer work incorrectly. NOTE: Depending on the computer and its installed devices, the items listed in this section may or may not be displayed. NOTE: Before you change BIOS Setup program, it is recommended that you write down the BIOS Setup program screen information for future reference.
The one-time boot menu displays the devices that you can boot from including the diagnostic option. The boot menu options are: ● Removable Drive (if available) ● STXXXX Drive (if available) NOTE: XXX denotes the SATA drive number. ● Optical Drive (if available) ● SATA Hard Drive (if available) ● Diagnostics The boot sequence screen also displays the option to access the System Setup screen.
Table 4. System setup options—Overview menu (continued) Overview 64-Bit Technology Displays whether 64-bit technology is used. MEMORY Memory Installed Displays the total computer memory installed. Memory Available Displays the total computer memory available. Memory Speed Displays the memory speed. Memory Channel Mode Displays single or dual channel mode. Memory Technology Displays the technology that is used for the memory. DEVICES Panel Type Displays the Panel Type of the computer.
Table 5. System setup options—Boot Configuration menu (continued) Boot Configuration ● Replace from File will replace the current key with a key from a userselected file. ● Append from File will add a key to the current database from a userselected file. ● Delete will delete the selected key. ● Reset All Keys will reset all four keys to their default settings. By default, PK security key database is selected. By default, Save to File is selected. Table 6.
Table 7. System setup options—Storage menu (continued) Storage SATA/NVMe Operation Configures operating mode of the integrated storage device controller. Default: RAID On. Storage device is configured to support RAID functions. When enabled, all NVMe and SATA devices will be mapped under VMD controller. Windows RST (Intel Rapid Restore Technology) driver, or Linux kernel VMD driver must be loaded in order to boot the OS. Storage Interface Port Enablement Enables or disables the onboard drives.
Table 9. System setup options—Connection menu (continued) Connection Upload Enables uploading of CA certificate required for connecting to the HTTPs boot server. Delete Enables deleting of CA certificate. Table 10. System setup options—Power menu Power Battery Configuration Configures basic battery settings. Default: Adaptive Advanced Configuration Enable Advanced Battery Charge Configuration Enables or disables advanced battery configuration settings for maximizing battery health.
Table 10. System setup options—Power menu (continued) Power Default: ON Power On Lid Open Enables or disables the computer to power on from the off state when the lid is opened. Default: ON Intel Speed Shift Technology Enables or disables Intel Speed Shift Technology support. Default: ON Table 11. System setup options—Security menu Security TPM 2.0 Security TPM 2.0 Security On Select whether Trusted Module Platform (TPM) is visible to the operating system or not.
Table 12. System setup options—Passwords menu Passwords Admin Password Enables the user to set, change, or delete the administrator (admin) password. The admin password enables several security features System Password Enables the user to set, change, or delete the system password. M.2 PCIe SSD-0 Enables the user to set, change, or delete the password for the internal storage. Password Configuration Upper Case Letter Forces the password to have at least one uppercase letter.
Table 13. System setup options—Update,Recovery menu (continued) Update,Recovery Default: ON BIOS Downgrade Allow BIOS Downgrade Enables or disables BIOS downgrade to earlier revisions. Default: ON SupportAssist OS Recovery Enables or disables the boot flow for SupportAssist OS Recovery tool, in the event of certain system error.
Table 15. System setup options—Keyboard menu (continued) Keyboard Default: ON Lock Mode Selects the lock mode. Default: Lock Mode Secondary Keyboard Illumination Allows for selection of keyboard illumination settings. Default: Bright Keyboard Backlight Timeout on AC Allows for selection of keyboard backlight timeout value, when an AC adapter is plugged into the computer.
Table 17. System setup options—Virtualization Support menu (continued) Virtualization Support Default: ON Enable OS Kernel DMA Support Enables or disables Kernel DMA protection for both internal and external ports. Default: ON Table 18. System setup options—Performance menu Performance Multi-core Support Active Cores Allows to change the number of CPU cores available to the operating system.
System and setup password Table 20. System and setup password Password type Description System password Password that you must enter to log in to your system. Setup password Password that you must enter to access and make changes to the BIOS settings of your computer. You can create a system password and a setup password to secure your computer. CAUTION: The password features provide a basic level of security for the data on your computer.
Steps 1. In the System BIOS or System Setup screen, select System Security and press Enter. The System Security screen is displayed. 2. In the System Security screen, verify that Password Status is Unlocked. 3. Select System Password, update, or delete the existing system password, and press Enter or Tab. 4. Select Setup Password, update, or delete the existing setup password, and press Enter or Tab. NOTE: If you change the System and/or Setup password, reenter the new password when prompted.
7. After the download is complete, browse the folder where you saved the BIOS update file. 8. Double-click the BIOS update file icon and follow the on-screen instructions. For more information, see knowledge base article 000124211 at www.dell.com/support. Updating the BIOS using the USB drive in Windows Steps 1. Follow the procedure from step 1 to step 6 in Updating the BIOS in Windows to download the latest BIOS setup program file. 2. Create a bootable USB drive.
7. The computer will restart after the BIOS update is completed.
5 Troubleshooting Handling swollen Lithium-ion batteries Like most laptops, Dell laptops use lithium-ion batteries. One type of lithium-ion battery is the lithium-ion polymer battery. Lithium-ion polymer batteries have increased in popularity in recent years and have become standard in the electronics industry due to customer preferences for a slim form factor (especially with newer ultra-thin laptops) and long battery life.
System-diagnostic lights The power and battery status light indicates the power and battery status of the computer. These are the power states: Solid white: Power adapter is connected, and the battery has more than 5% charge. Amber: Computer is running on battery, and the battery has less than 5% charge. Off: ● Power adapter is connected, and the battery is fully charged. ● Computer is running on battery, and the battery has more than 5% charge. ● Computer is in sleep state, hibernation, or turned off.
SupportAssist diagnostics About this task The SupportAssist diagnostics (previously known as ePSA diagnostics) performs a complete check of your hardware. The SupportAssist diagnostics is embedded in the BIOS and is launched by it internally. The SupportAssist diagnostics provides a set of options for particular devices or device groups. It allows you to: ● Run tests automatically or in an interactive mode.
When you notice screen abnormalities like flickering, distortion, clarity issues, fuzzy or blurry image, horizontal or vertical lines, color fade etc., it is always a good practice to isolate the LCD (screen) by running the Built-In Self Test (BIST). How to invoke LCD BIST Test 1. 2. 3. 4. 5. 6. 7. 8. Power off the Dell laptop. Disconnect any peripherals that are connected to the laptop. Connect only the AC adapter (charger) to the laptop.
Drain residual flea power (perform hard reset) About this task Flea power is the residual static electricity that remains in the computer even after it has been powered off and the battery is removed. For your safety, and to protect the sensitive electronic components in your computer, you are requested to drain residual flea power before removing or replacing any components in your computer.
6 Getting help and contacting Dell Self-help resources You can get information and help on Dell products and services using these self-help resources: Table 23. Self-help resources Self-help resources Resource location Information about Dell products and services www.dell.com My Dell app Tips Contact Support In Windows search, type Contact Support, and press Enter. Online help for operating system www.dell.
