Welcome to MobileHelp Thank you for participating in our MobileHelp pilot program! MobileHelp allows you to summon emergency help 24 hours a day, 365 days a year by simply pressing your own Personal Help Button. Unlike traditional medical alert systems, MobileHelp also enables you to participate in activities that you enjoy outside of your home while having the peace-of-mind of having a medical alert system with you at all times.
Package Contents Your MobileHelp package contains the following items: Portable Unit Base Station Personal Help button Phone Cord Base Station: When you are inside of your home, the Base Station calls for help whenever you press the red Emergency button OR your Personal Help Button. The Base Station also recharges your Portable Device. Personal Help Button: This device is worn on your person. When you press this button from within your home, it sends a signal to the Base Station.
Step 1 Place your Base Station in a proper location Place your Base Station within 5 feet of: Base Station Phone Jack Power Supply A telephone wall jack and electrical outlet. In the area of your home where you spend most of your time. For large homes, place the Base Station near the center of the home. This ensures a wider range of operation for your MobileHelp system. On a hard, flat, non-metallic surface. For example, do NOT place your Base Station on a tablecloth.
Step 2 Plug in the Power Cord a. Plug your Base Station’s power adapter into an electrical outlet that is NOT controlled by a wall switch. After plugging in your Base Station, the Emergency and Reset buttons on the Base Station will light up. This simply indicates, that power has been detected by your Base Station. b. Place the Portable Device “face out” in the recharging cradle on top your Base Station. A red light will illuminate. This indicates that the Portable Device is charging.
Step 3 Plug the Base Station into a Wall Jack a. Plug one end of the Phone Cord (supplied with your MobileHelp system) into the LINE jack located on the back of your Base Station. b. Plug the other end of the phone cord into the wall's phone jack. If you already you have a telephone cord plugged into this jack, you will need to temporarily unplug it from the wall’s phone jack. Wall Jack Phone Cord The jack labeled “LINE” on the back of the base station.
Step 4 Connect your Telephone to the Base Station If you did not have a phone that needed to be unplugged from the wall jack in Step 3, you can skip this step and go to Step 5. If you unplugged your phone's cord from the wall phone jack in Step 3, plug the phone cord that is connected to your telephone into the PHONE jack on the back of your Base Station. If you completed this step correctly, you should hear a dial tone on your phone.
Step 5 Conduct a Range Test The Base Station provides coverage inside your home and it may provide coverage in the area immediately outside of your home (i.e. in your yard, etc.). The range test will show you, which areas in your home are within the range that is covered by your Base Station. While not required, having a helper to assist you in completing the Range Test is encouraged.
After you have performed a range test for each room in your home, proceed to Step 6. If you do not hear a beep in some rooms, move the Base Station to a different location. Moving the Base Station will improve its coverage. Step 6 Use your Personal Help Button to place a test call to MobileHelp a. Test your MobileHelp system by pressing the Personal Help Button that you are wearing around your neck. b. After pressing the Personal Help Button, wait for instructions from a MobileHelp Response Associate.
Step 7 Use Portable Device to detect GPS (Global Positioning System) The MobileHelp system uses GPS (Global Positioning System) to determine the location of your Portable Device. If the yellow light on your Portable Device has illuminated, the device’s location is known and no further action is required; you have completed the final step in the set up process. If the yellow light on your Portable Device has not yet illuminated, perform these following steps: a.
Congratulations! You have successfully installed and activated your MobileHelp system! Calling for Help You can use your MobileHelp system to call for help from either inside of your home or outside of your home. Inside Your Home To call for help from inside your home, press the Personal Help Button that you wear OR press the red Emergency button on your Base Station. In either case, the Base Station will dial the MobileHelp Response Center. 1.
before using it. When fully charged, the Portable Device battery provides approximately 12 hours of emergency call functionality. When you press the Emergency Button: 1. The Portable Device calls the MobileHelp Response Center When your Portable Device initiates a call to the MobileHelp Response Center, you will hear a beep. After the beep, a steady green flashing light will illuminate and flash at a steady pace indicating that your request is being sent to the MobileHelp Response Center. 2.
Wear your Personal Help Button comfortably around your neck at all times, especially while you are sleeping or bathing. The bathroom is a place where people often fall and need to call for help. Your Personal Help Button is waterproof and it should be worn in the shower or bath. However, please note that the Personal Help Button cannot send a signal to the Response Center if the button is submerged under water. Be sure to know when to use your Personal Help Button and your Portable Device.
• Test your Personal Help Button once every month by pressing it and placing a test call to the MobileHelp Response Center. For instructions, see Step 6 in this set up guide. • Wear your waterproof Personal Help Button at all times, especially when in the shower and in bed. • Keep the Base Station’s cords away from heat and sharp edges. • Make sure all Base Station cords are located away from areas where someone could trip over them when walking.
FCC ID PRODUCT FCC ID BASE VDQIGB-01 MOBILE VDQIGM-01 PENDANT VDQIGP-01 FCC STATEMENT This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. 15.
