DATECS BLUEPAD-5000 v-series USER GUIDE BLUEPAD-5000 v-series User Guide © 2017 Datecs, Ltd.
1 DATECS All rights reserved. No part of the contents of this document may be reproduced or transmitted in any form without the written permission of Datecs, Ltd. The information contained in this document is subject to change without notice. Although Datecs has attempted to ensure the accuracy of the contents of this document, this document may include errors or omissions. The examples and sample programs are for illustration only and may not be suited for your purpose.
1 DATECS Revision History Version 1.0.0 1.1.0 1.2.0 Description First release Added section “Regulatory” Updated section “Regulatory” BLUEPAD-5000 USER GUIDE 1 DATECS Date 11.12.2017 23.08.2019 16.09.
1 DATECS Contents CONTENTS ................................................................................................................................................................... 4 REGULATORY ..................................................................................................................................................................... 6 FCC NOTICE ................................................................................................................................
1 DATECS DISPLAY INDICATORS ....................................................................................................................................................... 22 TROUBLESHOOTING GUIDELINES ..................................................................................................................................... 22 BLANK DISPLAY ......................................................................................................................................................
1 DATECS REGULATORY Regulatory information can be accessed from “Information version” menu in BluePad-5000. For more information how to access this menu can be found on section “Application Settings”. FCC NOTICE FCC ID: YRWBLUEPAD-5000 This device complies with part 15 of the FCC Rules.
1 DATECS PREFACE This guide is the primary source of information for setting up and installing BLUEPAD-5000. Audience This guide provides simple descriptions of BLUEPAD-5000 features, as well as basic information for anyone installing and configuring BLUEPAD-5000. Organization This guide is organized as follows: Chapter 1, Overview. Provides an overview of the BLUEPAD-5000. Chapter 2, Specifications. Discusses power requirements and dimensions of BLUEPAD-5000, etc. Chapter 3, Setup.
1 DATECS Related Documentation To learn more BLUEPAD-5000, refer to the following set of documents: • BLUEPAD-5000 Physical Security Features • BLUEPAD-5000 Firmware API Specifications • BLUEPAD-5000 Software Design Specifications CONVENTIONS Various conventions are used to help you quickly identify special formatting. Table 1 describes these conventions and provides examples of their use.
1 DATECS Overview This chapter provides a brief description of Datecs’s BLUEPAD-5000 device. BLUEPAD-5000 Payment Terminal The BLUEPAD-5000 unit is a handheld PIN pad with an integrated smart, magnetic stripe, contactless card reader, and printer offering advanced security and payment processing capabilities to handle credit and PIN-based debit card transactions. BLUEPAD-5000 supports both symmetric encryption algorithms (DES, 3DES, and AES) and asymmetric encryption (RSA).
1 DATECS Features and Benefits Exceptional Ease of Use • Ergonomic design is sleek, stylish, and lightweight for conveniently handing the unit to the consumer for PIN entry. • Intuitive interface and large, colored control keys simplify training and reduce support requests. • Highly readable display handles multiple languages.
1 DATECS Device Specifications Processor Memory Application Memory ARM Cortex® M3 Security Microcontroller 64KB Internal ROM 256KB Internal RAM 1MB Internal Flash 4MB Serial Flash Display • Type – LCD, capacitive touchscreen, 65K colors • Size - 2.
1 DATECS Reliability • 500 000 chip card cycles • 1 000 000 magnetic card swipes • 1 000 000 single button clicks Certifications CE, FCC, EMV Level 1, EMV Level 2, EMV Level 1 Contactless ,PCI PTS 5.1, Apple® MFi Dimensions (W x D x H), mm 76 x 172 x 49 Weight, g 320 Environmental Operating: -10℃ to +40℃ / 5 to 90% RH Storage: -15℃ to +50℃ / 5 to 90% RH Drop Test 1.5 m, 6 faces + 4 edges on concrete Power Supply DC 9 V, 1 A through power jack Device Operation 1 2 3 4 5 6 Figure 1 1. 2.
1 DATECS 7 8 Figure 2 7. Connector cover (slide to open) - 8. Micro USB Connector 9V External Power Supply Connector Contactless Reader LED Indications The battery is charged by the 9V power adapter connector. The BLUEPAD-5000 is switched on and off by pressing the button. The BLUEPAD-5000 comes with a USB communication cable. The USB communication cable is connected to the BLUEPAD-5000’s micro-USB connector.
1 DATECS Setup When a BLUEPAD-5000 is switched on and the button is kept pressed, on the display will be shown the name and the version of the Secure Boot Loader and the firmware. Service personnel can access two different system modes: Service Mode and Application Download Mode. SERVICE MODE To enter Service Mode for key loading and test operations, the button DOWN has to be pressed while switching on the BLUEPAD-5000.
1 DATECS INFO HARDWARE Gives information about the status of the following hardware properties: BATT: indicates the voltage of the 2000 mAh battery VBUS: indicates if external power supply is plugged in CHARGE: indicates if the battery is charging BATLOW: identifies low battery INFO KEYS Shows the version of the following keys: AIK keys version TEST DISPLAY Performs a display test. Initially a blank screen is displayed. When once, completely black screen is displayed.
1 DATECS KEYS DOWNLOAD To download the Acquirer Initial Keys (AIK) the PINPAD has to be set in Keys Download Mode, in which it exchanges information in a secure way through the RS-232 interface using proprietary communication protocol.To exit the mode the button has to be pressed. CLEAR DEA KEYS Deletes the customer’s DEA key hierarchy. EXIT Exit the service menu forwarding the control to the application.
1 DATECS APPLICATION SETTINGS When the device is running can be accessed “SYSTEM MODE” menu, by pressing “Clear (<)” button.
1 DATECS Notes: 1. Setting can vary depending on the application loaded. To clear Bluetooth settings use Bluetooth master reset. 2. To view FCC ID of BluePad-5000 and contains FCC ID modules, enter in “SYSTEM MODE” menu, then “SYSTEM INFO”->”INFO VERSION”, after that scroll down to “Regulatory Information”.
1 DATECS Magnetic Card Reader Use The magnetic card transaction procedure can vary depending on the application loaded on the BLUEPAD-5000. Verify the proper procedure with your application provider before performing a magnetic card transaction. To Conduct a Magnetic Credit/Debit Card Transaction 1 Position a magnetic card with the stripe facing left 2 Insert it into the MS card reader slot and then quickly swipe it.
1 DATECS Smart Card Reader Use The smart card transaction procedure can vary depending on the application loaded on the BLUEPAD-5000. Verify the proper procedure with your application provider before performing a smart card transaction. To Conduct a Smart Card Transaction 1 Position a smart card with the gold contacts facing upward 2 Insert it into the ICC card reader slot in a smooth, continuous motion until it seats firmly.
1 DATECS Contactless Card Reading The contactless card transaction procedure can vary depending on the application loaded on the BLUEPAD-5000. Verify the proper procedure with your application provider before performing a contactless card transaction. In order to use the Contactless card reading function, special software must be used. Please contact your distributor in order to get the latest demo application and SDK.
1 DATECS Display indicators Battery indication for discharged battery Battery indication for fully charged battery Outside power from USB cable – “Plug” Battery is charging from UBS cable or Power station – “Flash” "Bluetooth" – active Bluetooth connection "USB" - connection with USB Troubleshooting Guidelines This chapter lists typical examples of malfunction you may encounter while operating your BLUEPAD-5000 unit and steps you can take to resolve them.
1 DATECS Keypad Does Not Respond If the keypad does not respond properly: • Check the display. If it displays is not blank, follow the steps outlined in Transactions Fail To Process. • If the problem persists, contact your local Datecs representative. Transactions Fail To Process There are several possible reasons why the unit may not be processing transactions. Use the following steps to troubleshoot failures.
1 DATECS Main battery replacement To replace the main battery of BLUEPAD-5000 please contact with your your local Datecs representative or service provider. Service and Support For BLUEPAD-5000 problems, product service, and repair information, contact your local Datecs representative or service provider.
1 DATECS Individual Packaging BLUEPAD-5000 USER GUIDE 1 DATECS Page 25 of 25
