Product Info Chapter 6

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115

Chapter

Unified

Messaging

What Unified Messaging

Does

Unified messaging provides a way of accessing all of

your messages, voice, fax, or email from a single

source.

The CG 2400 system streamlines message retrieval

so you can receive all of your voicemail, reminders,

email, and fax header information from a single

location.

Working with your PC, the CG 2400 system provides

the following unified messaging features:

• Remote message retrieval.

• Message notification when you have messages

waiting in your personal mailbox.

• Downloading of frequently used phone numbers

from the PC to your handset for quick reference.

• Voicemail service for multiple users.

• Message notification, either at the handset or at a

remote external number, for incoming messages,

including voicemail, email, and fax header

information (the number from which a fax was

transmitted).

• Text-to-speech email conversion, which allows

you to “listen” to emails from your handset or

remotely.

Summary of content (9 pages)

PAGE 1
Chapter 6 Unified Messaging What Unified Messaging Does Unified messaging provides a way of accessing all of your messages, voice, fax, or email from a single source. The CG 2400 system streamlines message retrieval so you can receive all of your voicemail, reminders, email, and fax header information from a single location. Working with your PC, the CG 2400 system provides the following unified messaging features: • Remote message retrieval.
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Customizable welcome greetings and voicemail greetings (for both system and personal mailboxes), based on time of day, day of week, and other factors. Unified Messaging Features from the PC Some of the unified features are set up from the PC; others are set up and used from the handset.
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user or change user information, see “User Setup” on page80 . more information, see “Assigning a Handset to a User” on page77. 1. Access the Configuration window. Notify me at my ________ number This option is only available if at least one phone number has been set up for this user on the External Number tab. If this option is available, click the down arrow to view, and select from a list of available numbers.
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Message Retrieval Reminder messages are self-recorded voice messages you store in your personal voice mailbox for later retrieval. A message can be a voice message, a reminder message, an email, or a fax header (the external number from which the fax originated). Saved reminder messages are treated as new messages.
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VOIC E ( SA Y ) KE Y O PT ION D ESC RIP TI ON LISTEN 3 R EPEAT TH E MESSAGE JUST HEARD DELETE 4 D ELETE T HE MESSAGE RESTORE 5 R ESTORE A MESSAGE JUST DELETED KE Y O PT ION D ESC RIP TI ON NEXT 1 M OVE TO THE NEXT MESSAGE P REVIOUS 2 R ET URN T O THE PREVIOUS MESSAGE CYBERG ENIE NOTE: If the system is configured to route A CCESS CYBERG ENIE calls to a specific caller VOIC E ( SA Y ) KE Y O PT ION D ESC RIP TI ON M AIL MENU 7 A CCESS THE MAIL MENU READ SAVED 72 B YPASS THE NEX
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Call Routing and How It Affects Messages As described in “Setting Call Routing” on page70, you can configure CyberGenie@Work to route incoming calls to all handsets, a single handset, to the general system greeting (from which the caller can select a user or user mailbox to be further routed to), or to a specific user's mailbox.
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VOIC E ( SA Y ) KE Y O PT ION D ESC RIP TI ON VOIC E (SA Y ) K EY OP TIO N D ESC R IPT ION G REET IN GS 8 A CCESS GREETING MEN U S WITCH TO 4 S WITC H TO ANOT HER RECORDING W ELCOME 82 B YPASS THE NEXT MENU LEVEL AND GR EETINGS BUSINESS HOURS GREET IN G GO DIRECTLY TO WELCOME GREET INGS S WITCH TO NON- BUSINESS 2.
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KE Y O PT ION D ESC RIP TI ON P ERSONAL 1 G O TO T HE PERSONAL GREET INGS GR EETINGS S YSTEM 1. Access CyberGenie by pressing on the handset. CyberGenie responds: Who would you like to call? OPTION 2 GR EETINGS G O TO T HE SYSTEM INBOX VOIC E (SA Y ) GREET INGS OPT ION 4.
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130 CG 2400 Use r Guide