Quick Start Guide

The status LED on the side of the Synq hardware provides at-a-glance
information about the Synq’s health.
Sequence Meaning
Steady On Synq is working properly
Alternating Boot up sequence
Fast Flashing Active connection to Simpli App
Slow Flashing Updating Firmware/Conguration
Steady On Synq is not assigned
Fast Flashing Discovery mode
Steady On Unit failure, replace
When in range of Synq enabled Points of Sale (POS), our beacon
technology allows you to quickly review the health of your machines.
Each machine is listed with the serial number of the Synq device and
a colored icon indicating the POS’s general health. Green is healthy,
yellow is needs attention and red is out of service.
Tapping any POS on this list gives access to all alarms from any
Synq enabled peripherals, allowing the technician to quickly identify
problems. Each alarm is listed in priority order, with simple one-line
descriptions of each alarm.
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CPI Corporate Headquarters
3222 Phoenixville Pike
Suite 200
Malvern, PA 19355
CranePI.com
SImplifi App - Troubleshooting SYnq Quick Start Guide
The CPI Synq is a connected platform that enables simplied full-system
diagnostics and remote management of CPI payment devices on any
machine, all in the palm of your hand.
CPI Synq redenes your cash experiences
– Simple, visual diagnostics
– Video instruction and guided troubleshooting
– Conguration controls
– Optimal cash oat in the machine
– Improved up-time in the eld
– Lower total cost of ownership across all CPI Synq connected
devices
Exterior led Diagnostics
SImplifi App - Configuration
Personalizing your devices has
never been easier. Use Simpli
to connect to the device you
wish to update, select your
conguration options and click
“Update”.
That’s it. No coupons, no
cables, no keys required.
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