User Guide

TROUBLESHOOTING STEPS

If you see a message in Elgato Game Capture HD that "No capture devices found", then Elgato Game

Capture HD software can't fully communicate with the Elgato Game Capture HD hardware. This could

be an issue with the USB connection, or some unusual error in the software or hardware.

Please try the following steps to see if they help with this issue:

1) The Elgato Game Capture HD software may need to be reset.

Solution: Quit the Elgato Game Capture HD software, and then launch it again.

2) The Elgato Gaming hardware may need to be reset.

Solution: Unplug the Elgato Game Capture HD hardware from the Mac or PC, and video source. Wait a

minute, and then attach everything again.

3) The connection between Elgato Gaming device and the computer may be damaged or defective.

Solution: If the Elgato Gaming unit is connected via USB, then try another USB cable. Try another USB

port on your Mac or PC, and also restart your computer.

4) A device on the USB bus may be causing the problem.

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TROUBLESHOOTING STEPS If you see a message in Elgato Game Capture HD that "No capture devices found", then Elgato Game Capture HD software can't fully communicate with the Elgato Game Capture HD hardware. This could be an issue with the USB connection, or some unusual error in the software or hardware. Please try the following steps to see if they help with this issue: 1) The Elgato Game Capture HD software may need to be reset. Solution: Quit the Elgato Game Capture HD software, and then launch it again.
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Solution: Unplug all other devices from the USB bus, and then try the Elgato Gaming hardware again. If that helps, then reconnect the devices to your Mac or PC, one at a time, trying the Elgato Gaming hardware when each device is attached. If you find that one particular device is causing the conflict, then please disconnect that device when using Elgato Game Capture HD, and contact that device's manufacturer for more help. 5) The Elgato Game Capture HD software may need to be updated.