Quick Start Guide

WELCOME TO
ASSURANCE
WIRELESS
Your Quick Start
Guide featuring:
Your Phone Layout Get Your Phone Ready Activate Your Service Activate a Replacement Phone
Insert the Battery
Complete your Setup Screens
Charge the Battery
• How to Activate Your Service
• Phone Basics
• Additional Services
Don’t lose your Lifeline service. Use your phone every 30 days to call, send a text or go online.
Coverage not available everywhere. 3G and 4G data availability is based on plan.
Visit coverage.assurancewireless.com/map.html for details.
Note:
Your Phone Ready and Activate Your Service instructions are for customers who received
their phone in the mail. If your phone is already activated, you may skip these steps.
1. Find the notch on the back cover. Using your fi ngernail, lift up gently
to open the back cover.
2. Insert the battery, contacts end fi rst, and gently press the battery into
place.
3. Replace the back cover, making sure all tabs are secured and there
are no gaps.
Note: Some phones may already have the battery installed.
If you lose your phone, or if it is stolen, let us know right away, and we’ll
suspend service. We can help you get a replacement phone. We usually
can have it to you in just a few days.
Follow these directions to swap your service and begin using your
new phone:
1. Go to assurancewireless.com and select the Account Login tab.
2. Log in to your account using your Assurance Wireless phone number
and Account PIN.
3. From the Account overview screen on the My Account page, select
Swap Phones from the choices listed under “I Want To...”
4. Follow the on-screen instructions to enter and verify your ESN/MEID
number (this number is found under the battery after removing the
cover).
5. Select a new price plan if you are upgrading or replacing your feature
phone with an Android phone.
We will transfer your phone number and account balance to this phone.
Your phone should work after activating the device and allowing it to
also activate your phone by calling 1-888-321-5880
02/2021
2020144 Coolpad
1. Once your service has been activated, swipe up on twice. Home
Press Gmail or Play Store to run Setup.
2. Follow the prompts to complete the setup screens.
Before using your phone, you must activate your service. Wi-Fi will not be
available until you activate your service.
Press and hold the Power Button to turn your phone on.
• Allow hands-free activation to connect the phone to our
network and then allow the phone to check for any updates.
Activation may take 5-10 minutes.
•
After the phone turns back on, the device may ask you to
complete a few setup screens to customize your phone. You
may need to skip the setup screens and complete step 3 fi rst.
Follow the on-screen activation instructions.
Note: If this is a replacement phone or upgrade, you can skip
these steps and go to Activate an Upgrade or Replacement
Phone for instructions on how to swap your service to the
new handset.
If you’re prompted to enter a PIN, it can be found at the top of
your Approval Letter.
1. Plug the micro-USB connector into your phone’s
charger/accessory jack.
2. Plug the charging head into an electrical outlet.
Note: You should fully charge the battery as soon as possible. Fully
charging the battery may take up to three hours.
You Can Always Recover Your Account PIN if You Forget It
1. Dial 611 from your new phone, listen for your mobile number and
write it down.
2. Call 1-855-336-8346 and follow the recorded directions to get your
PIN. You’ll need your new phone number, last 4 digits of your Social
Security number and your date of birth. Write down your PIN and
keep it in a safe place.
1
2
3
4
Earpiece Headset Jack
Microphone
Camera
Lens
Charging/micro-USB Jack
Back
Cover
Speaker
Power
Button
Touch
Screen
Home Key
Menu
Key
Back
Key
Volume
Button