Compology Tech App & Maintenance
The Basics NOTICE: This device complies with Part 15 of the FCC Rules and with Industry Canada licence-exempt RSS standard(s). Operation is subject to the following two conditions: 1. this device may not cause harmful interference, and 2. this device must accept any interference received, including interference that may cause undesired operation. Le présent appareil est conforme aux CNR d'Industrie Canada applicables aux appareils radio exempts de licence.
Compology Conduct As a Compology Technician, it is important to be a positive representative of Compology and the companies we work with.
On-site Behavior Customer objections ● Never argue with customers ● If an individual has an objection to your being there or having a camera installed, give them contact information for the project point of contact and leave the site ○ Maintain a polite & positive attitude ○ Contact Compology and let them know you were unable to complete the install, the circumstances and whom you dealt with on location Unable to install & reporting ● Immediately notify Compology & Customer if a business/individual shows ob
On-site Behavior (continued) Complaints As a Technician, you will visit businesses and residences to service Compology equipment and there can be times when you receive a complaints from them ● A complaint is any scenario of the following scenarios: ○ Does not want sensor installed/did not approve installation ○ Was not notified by Hauler ○ Starts asking questions about issues with their service with the Hauler Responses ● If a complaint is related to sensor installation, offer to come back another time af
Compensation Installations Maintenance $20 flat rate per install $40 flat rate per task $30 flat rate per attempted task
STATUS INDICATOR LIGHT ● Turning On ● Turning Off ● Sensor Good ID LABEL MOUNTING POINTS CAMERA FLASH
Main Menu 1. Login 2. Click Icon 3.
Tasks Start here to complete maintenance tasks or installs ● ● ● List View List View – View of maintenance tasks in a list Map View – View of maintenance tasks on a map New Install – Create a new bin and assign a sensor Map View New Install
Sensor Tools Tap phone to sensor to interact and get info ● ● ● Logs Logs – View diagnostic info on a sensor On/Off – Turn sensor on or off Verify Image – See the latest image from a sensor On/Off Verify Image
New Install
1. ENTER BIN INFORMATION ● ● ● ● ID – Enter number/name on outside of bin Size – Enter the size of bin in cubic yards Organization – Select the organization for this bin Content – Select the type of material in container CLICK & HOLD IMPORTANT: You will need to select an organization if you are assigned to multiple. Make sure you select the correct one! Position flat over sensor’s label surface as shown 2. CHOOSE SENSOR TYPE 3.
If new image does not appear within 15 minutes: 1. Restart the current sensor by tapping sensor to turn off and then on 2. Wait for new image 3. If no new image appears, try new sensor ID of the sensor waiting to be assigned to the bin. Tapping any sensor will turn on or off that sensor and change the ID IMPORTANT: Do not install sensor if new image does not appear 4. VERIFY GREEN IMAGE & NO ERRORS If you see ‘Sensor GPS Error’: 5. COMPLETE 1. Move to a location where you can see the sky, 2.
Turning Sensor On/Off
On/Off will be used to turn a sensor on or off when not in a task. You can use it to restart a sensor you want to check. TURNING ON Wait 5-10s, blue light will blink slowly 5X, and then flash a blue light every 2s during startup sequence Position flat over Position flat sensor’s over angled camera sensor’s surface as label surface as shown shown IMPORTANT: Make sure any sensors in your bag or inventory are OFF and all sensors you are installing into bins are ON.
Checking Sensor Logs
Position flat over Position flat sensor’s over angled camera sensor’s surface as label surface as shown shown Logs should be used to identify root issues when a sensor is not uploading an image. It can only be taken after a sensor has gone through it’s startup sequence and the indicator light is no longer flashing. “DING!” Green = Good Red = Error Most common errors: ● ● ● MODEM_CONNECT (cannot get cell signal).
Verify Image
Verify Image should be used after a sensor is restarted to check to see if an image was uploaded successfully SENSOR ID Position flat over sensor’s label surface as shown “DING!” VERIFY GREEN IMAGE & NO ERRORS
Maintenance
Viewing Tasks Start here to complete maintenance tasks ● ● List View – When a task is assigned to you, it will appear on this list.
Finding the Sensor Find the last known location of the sensor 1. Select task you want to complete from the List View 2. Scroll down and select “Get Directions”. Google Maps will automatically appear 3. Select “Directions” 1. Select Task 2. Get Directions 3.
Can’t find the Container If you arrive to the location provided by Google Maps and the container is not there, or you cannot access the location: 1. 2. 3. 4. 5. Select the task for that specific sensor Scroll down to the bottom of the task Select “I Can’t Complete This Task” Mark all boxes that apply Select “Submit and Skip Task” 1. Select Task You’ve located the container? CONTINUE TO NEXT PAGE 2.
Troubleshooting the sensor Is the sensor missing or physically damaged? Use task tools to investigate issue NO To investigate- Replace sensor. Go to next page YES Did the sensor post green and get a new clear image? 1. Turn sensor off & on again YES NO 1. Check for green logs 1.
Replacing a sensor Procedure to replace a sensor 1. In the task, select “uninstall” 2. Turn off sensor 3. Complete Uninstall - Continue to next page 1. Select “Uninstall” 3. Complete Uninstall 2.
Replacing a Sensor (continued) Procedure to replace a sensor Click “Yes, Install” button on swap window *If window does not appear, click “install” in task* 1. Select new sensor type 2. Turn on new sensor 3. If sensor flashes green light, select “complete” 1. Select Sensor Type 2. Activate sensor 3.
After Completing a Task RETURNING SENSORS ● All damaged or malfunctioning sensors must be marked with tape and shipped back to Compology HQ Address: ○ 1045 Bryant Street, Suite 101, San Francisco, CA 94103 ○ Fedex Account to charge will be provided by Compology
Physical Install & Uninstall Overview
R13 Roll Off Install Instructions
1. COMPLETE ‘NEW INSTALL’ WITH COMPOLOGY TECHNICIAN APP 2. POSITION TEMPLATE BELOW BIN’S TOP BOX BEAM 3.
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6. REMOVE TAPE LINERS AND PLACE SHIELD ON INSIDE OF BIN.
7. PLACE CAMERA ON STUDS (OUTSIDE OF BIN) 8.
Sticker
R13L Trailer Install Instructions
MOUNTING LOCATION: DOOR END, AS HIGH AS POSSIBLE.
LADDER SAFETY IS VERY IMPORTANT! - USE A PLATFORM LADDER, IF POSSIBLE - NEVER USE AN EXTENSION LADDER PLATFORM LADDER
MAKE SURE TO PLACE IT FAR ENOUGH FORWARD TO AVOID DOOR PINCH. THIS TYPICALLY MEANS IN FRONT OF THE FIRST LOCKING BAR.
MAKE SURE TO AVOID STUDS / STIFFENERS.
IF THE TRAILER HAS A ROLL-UP DOOR, PLACE THE SENSOR BELOW THE TRACK.
1. COMPLETE ‘NEW INSTALL’ WITH COMPOLOGY TECHNICIAN APP 2. PLACE TEMPLATE ONTO TRAILER WALL 3.
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Set one rivet first 5. PLACE R13L INTO LOCATION AND RIVET ONE CORNER. 6.
General Information Compology Contacts Compology HQ Blake Miller blake@compology.com 1045 Bryant Street, Suite 101 San Francisco, CA 94103 Dana Beck dana@compology.com 415-848-9169 Steve Kent steve@compology.com Operations ops@compology.
