ProLiant ML350 Maintenance and Service Guide Fourth Edition (March 2002) Part Number 122832-004 Spare Part Number 164275-001 Compaq Computer Corporation
Notice © 2002 Compaq Information Technologies Group, L.P. Compaq, the Compaq logo, Compaq Insight Manager, ProLiant, ROMPaq, SmartStart, Netelligent, SoftPaq, and QuickFind are trademarks of Compaq Information Technologies Group, L.P. in the U.S. and/or other countries. Microsoft, MS-DOS, Windows, and Windows NT are trademarks of Microsoft Corporation in the U.S. and/or other countries.
Contents About This Guide Symbols in Text.........................................................................................................vii Compaq Technician Notes .......................................................................................viii Where to Go for Additional Help ...............................................................................ix Integrated Management Log ...............................................................................ix Telephone Numbers .....
iv Compaq ProLiant ML350 Maintenance and Service Guide Removal and Replacement Procedures continued System Board .........................................................................................................2-35 Batteries..................................................................................................................2-37 Replacing the System Board Battery...............................................................2-38 Replacing the Server Feature Board Battery .............
Contents Chapter 4 Connectors, Switches, and LED Indicators Connectors................................................................................................................4-1 System Board Components ...............................................................................4-2 Rear Panel Components ....................................................................................4-3 Server Feature Board Components....................................................................
About This Guide This maintenance and service guide is a troubleshooting guide that can be used for reference when servicing the Compaq ProLiant™ ML350 server. WARNING: To reduce the risk of personal injury from electric shock and hazardous energy levels, only authorized service technicians should attempt to repair this equipment. Improper repairs could create conditions that are hazardous. Symbols in Text These symbols may be found in the text of this guide. They have the following meanings.
viii Compaq ProLiant ML350 Maintenance and Service Guide Compaq Technician Notes WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module-level repair. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard.
About This Guide Where to Go for Additional Help In addition to this guide, the following information sources are available: ■ User documentation ■ Compaq Service Quick Reference Guide ■ Service training guides ■ Compaq service advisories and bulletins ■ Compaq QuickFind ■ Compaq Insight Manager ■ Compaq download facility: Call 281-518-1418 Integrated Management Log The ProLiant ML350 server includes an integrated, nonvolatile management log that contains fault and management information.
Chapter 1 Illustrated Parts Catalog This chapter provides the illustrated parts breakdown and spare parts lists for the Compaq ProLiant™ ML350 server with Pentium III processor and a 133-MHz system bus. See Table 1-1 and Table 1-2 for the names of referenced spare parts.
1-2 Compaq ProLiant ML350 Maintenance and Service Guide Mechanical Parts Exploded View 3c 2 3a 3b 1 7 8 4b 9 4a 9 5 6 Figure 1-1.
Illustrated Parts Catalog 1-3 Mechanical Spare Parts List Table 1-1 Mechanical Spare Parts List Item Description Spare Part Number Chassis 1 Chassis assembly 163358-001 2 Front bezel door 164274-001 3 Cover kit 163344-001 a) Hood panel b) Access panel c) Top panel d) SCSI knockout cover * Miscellaneous 4 Non-hot-plug hard drive cage ** 163349-001 a) Drive cage b) Drive bay cover * 5 Hot-plug hard drive cage ** 159137-001 6 Hot-plug drive blank 122759-001 7 Removable media blank ***
1-4 Compaq ProLiant ML350 Maintenance and Service Guide System Components Exploded View 21 10 13 11 22 14 23 24 20 12 30 33 15 17 18 Figure 1-2.
Illustrated Parts Catalog 1-5 System Components Spare Parts List Table 1-2 System Components Spare Parts List Item Description Spare Part Number System Components 10 System fan module 163347-001 Boards 11 System board 163357-001 12 Server Feature Board (expansion board) 163355-001 Mass Storage Devices 13 CD-ROM drive ■ 32X IDE CD-ROM drive 163354-001 ■ 40X IDE CD-ROM drive * 179963-001 14 Diskette drive 158601-001 15 Hot-plug hard drive cage ** 159137-001 15a 4-slot SCSI drive cage
1-6 Compaq ProLiant ML350 Maintenance and Service Guide Table 1-2 System Components Spare Parts List continued Item Description Spare Part Number Options continued 31 512-MB PC 133-MHz ECC Registered SDRAM DIMM * 159227-001 32 256-MB PC 133-MHz ECC Registered SDRAM DIMM * 159304-001 33 128-MB PC 133-MHz ECC Registered SDRAM DIMM 159226-001 34 64-MB PC 133-MHz ECC Registered SDRAM DIMM * 159225-001 Miscellaneous 35 Enhanced keyboard * 386209-001 36 Signal cable kit * 163353-001 a) IDE
Chapter 2 Removal and Replacement Procedures This chapter provides subassembly/module-level removal and replacement procedures for the ProLiant ML350 server. Run the diagnostics program to verify that all components operate properly.
2-2 Compaq ProLiant ML350 Maintenance and Service Guide Electrostatic Discharge Information A discharge of static electricity can damage static-sensitive devices or microcircuitry. Proper packaging and grounding techniques are necessary precautions to prevent damage. To prevent electrostatic damage, observe the following precautions: ■ Transport products in static-safe containers such as conductive tubes, bags, or boxes.
Removal and Replacement Procedures This symbol indicates the presence of a hot surface or hot component. If this surface is contacted, the potential for injury exists. WARNING: To reduce the risk of injury from a hot component, allow the surface to cool before touching. These symbols on power supplies or systems indicate the equipment is supplied by multiple sources of power. WARNING: To reduce the risk of injury from electric shock, remove all power cords to completely disconnect power from the system.
2-4 Compaq ProLiant ML350 Maintenance and Service Guide Preparation Procedures WARNING: Only authorized technicians trained by Compaq should attempt to repair this equipment. Because of the complexity of the individual boards and subassemblies, no one should attempt to make repairs at the component level or to make modifications to any printed wiring board. Improper repairs can create a safety hazard. CAUTION: Electrostatic discharge can damage electronic components.
Removal and Replacement Procedures Server Warnings and Precautions WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: Protect the server from power fluctuations and temporary interruptions with a regulating uninterruptible power supply (UPS). This device protects the hardware from damage caused by power surges and voltage spikes and keeps the system in operation during a power failure.
2-6 Compaq ProLiant ML350 Maintenance and Service Guide Front Bezel Door CAUTION: Before removing the front bezel door, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet. To remove the front bezel door: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. If the keylock is locked, unlock using the included key (1). 3.
Removal and Replacement Procedures Access Panel WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. CAUTION: Before removing the access panel, make sure that the server is powered down, all cables are disconnected from the back of the server, and the power cord is disconnected from the grounded (earthed) AC outlet. CAUTION: Do not operate the server with the large access panel removed.
2-8 Compaq ProLiant ML350 Maintenance and Service Guide Removable Media Blank NOTE: The removable media blank must be removed from an available removable media bay to install a storage device for the first time. To remove a removable media blank from the front bezel: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Remove the access panel.
Removal and Replacement Procedures Cable Routing Diagrams 1 Figure 2-4. 1.44-MB diskette drive cable (1) 1 Figure 2-5.
2-10 Compaq ProLiant ML350 Maintenance and Service Guide 1 2 Figure 2-6. Four-device SCSI cable (1) and power cable (2) 1 Figure 2-7.
Removal and Replacement Procedures System Fan Module 1 Figure 2-8.
2-12 Compaq ProLiant ML350 Maintenance and Service Guide To remove the system fan module: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect the fan cable (1) from the system board. 1 Figure 2-9.
Removal and Replacement Procedures 4. Loosen the thumbscrew (2) securing the fan module to the chassis. 5. Rotate the fan module (3) counterclockwise, then remove the system fan module from the chassis. 2 3 Figure 2-10. Removing the system fan module Reverse steps 1 through 5 to replace the system fan module.
2-14 Compaq ProLiant ML350 Maintenance and Service Guide Drive Bay Configuration The ProLiant ML350 server supports a maximum of eight internal drive bays (four are removable media drives, four are hard drives). Figure 2-11 and Table 2-2 show the drive bay configurations. 1 2 3 4 A B Figure 2-11.
Removal and Replacement Procedures Non-Hot-Plug Hard Drive To remove the non-hot-plug hard drive: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4. Disconnect the data cables (1) and power cables (2) from the back of the drive. 1 2 Figure 2-12.
2-16 Compaq ProLiant ML350 Maintenance and Service Guide 5. For systems equipped with a drive bay cover, loosen the thumbscrews (1), then remove the drive bay cover (2). 1 2 Figure 2-13. Removing the drive bay cover from a non-hot-plug hard drive cage 6. While pushing in on the drivelock (1), pull the drive (2) out of the drive bay. 1 2 Figure 2-14.
Removal and Replacement Procedures 7. With a Torx T-15 screwdriver, remove the guide screws from the hard drive. Figure 2-15. Removing guide screws from the non-hot-plug hard drive Reverse steps 1 through 7 to replace a non-hot-plug hard drive.
2-18 Compaq ProLiant ML350 Maintenance and Service Guide Non-Hot-Plug Hard Drive Cage To remove a non-hot-plug hard drive cage: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4. Ensure that all cables are disconnected from the hard drives. 5. Loosen the thumbscrews (1), and then remove the drive bay cover (2).
Removal and Replacement Procedures 7. With a Torx T-15 screwdriver, remove the four screws (1) securing the drive cage to the chassis. 8. Slide the drive cage (2) backward until it stops. Then pull the drive cage (3) away from the chassis. 3 2 1 Figure 2-17. Removing a non-hot-plug hard drive cage Reverse steps 1 through 8 to replace a non-hot-plug hard drive cage.
2-20 Compaq ProLiant ML350 Maintenance and Service Guide Hot-Plug Hard Drive or Drive Blank The ProLiant ML350 server is optionally available with hot-plug hard drives. To remove a hot-plug hard drive or drive blank: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter. 3.
Removal and Replacement Procedures Hot-Plug Hard Drive Cage To remove the hot-plug hard drive cage: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4. Ensure that all cables are disconnected from the hard drive cage. 5. Remove all hard drives and hard drive blanks.
2-22 Compaq ProLiant ML350 Maintenance and Service Guide Removable Media Devices and Mass Storage Devices The ProLiant ML350 server ships standard with four removable media and four mass storage device bays. The removable media bays contain a one-third height, 1.44-MB diskette drive, a one-half height IDE CD-ROM drive, and two open bays. The open bays may be used for a second CD-ROM drive, tape drives, hard drives, or any SCSI device. The four mass storage bays contain hard drives.
Removal and Replacement Procedures To remove a removable media device: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Open the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Remove the access panel. See “Access Panel” earlier in this chapter. 4. Disconnect the power and the data cables (1) from the back of the removable media device. 1 Figure 2-21.
2-24 Compaq ProLiant ML350 Maintenance and Service Guide 5. While pushing up the drivelock (1), pull the device (2) out of the drive bay. 2 1 Figure 2-22. Removing the removable media device Reverse steps 1 through 5 to replace a removable media device. NOTE: It is not necessary to push up on the drivelock when replacing a removable media device. Push the drive until it clicks into place.
Removal and Replacement Procedures Expansion Slots 1 2 3 4 5 6 7 Figure 2-23.
2-26 Compaq ProLiant ML350 Maintenance and Service Guide Expansion Board (Server Feature Board) To remove an expansion board (Server Feature Board): 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect any cables connected to the expansion board. 4.
Removal and Replacement Procedures 5. Push in the expansion board slot release lever (1) to release it, then rotate the lever (2) outward. 6. Remove the expansion board (3). 2 1 3 Figure 2-25. Removing the expansion board (server feature board) Reverse steps 1 through 6 to replace an expansion board.
2-28 Compaq ProLiant ML350 Maintenance and Service Guide Memory The ProLiant ML350 server supports PC 133-MHz ECC SDRAM Dual Inline Memory Modules (DIMMs). Additional DIMMs (64-, 128-, 256-, or 512-MB) are available to upgrade the system memory. The server has four DIMM sockets located on the system board. NOTE: DIMMs do not need to be installed in pairs. 1 2 3 4 Figure 2-26.
Removal and Replacement Procedures Memory Module To remove an SDRAM DIMM: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Press outward on both latches of the DIMM (1) at the same time. This action releases the module and pushes it partially out of the socket. 4. Lift the module (2) from the socket. 2 1 1 Figure 2-27.
2-30 Compaq ProLiant ML350 Maintenance and Service Guide Memory Combinations The following guidelines MUST be followed when installing or replacing memory: ■ Use only 64-, 128-, 256-, or 512-MB ECC SDRAM DIMMs. ■ SDRAM DIMMs must be PC 133-MHz ECC. ■ Use Compaq SDRAM DIMMs only.
Removal and Replacement Procedures Processor 4 1 2 3 Figure 2-28.
2-32 Compaq ProLiant ML350 Maintenance and Service Guide To remove a processor: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Push the release tabs (1) toward the center of the processor, and then gently lift the processor (2) from the system board. NOTE: If removing the second processor, a terminator module must be installed for proper operation. 1 1 2 Figure 2-29.
Removal and Replacement Procedures Processor Terminator Module A processor terminator module must be installed in each empty processor slot. The processor terminator module is removed to install a second processor and PPM. To remove the processor terminator module: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3.
2-34 Compaq ProLiant ML350 Maintenance and Service Guide Processor Power Module (PPM) Each Intel Pentium III processor supplied by Compaq comes with a Processor Power Module (PPM) (DC-to-DC converter). A PPM is removed when it needs to be replaced or when replacing the system board. WARNING: To reduce the risk of personal injury from hot surfaces, allow the internal system components to cool before touching them. To remove a PPM: 1. Complete the preparation procedures.
Removal and Replacement Procedures System Board To remove the system board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect all power cables, device cables, and the power switch cable from the system board. 4. Remove all expansion board(s), memory, processor(s), Processor Power Module(s), and terminator modules. 5. Remove the system fan module (1).
2-36 Compaq ProLiant ML350 Maintenance and Service Guide 6. With a Torx T-15 screwdriver, remove the four screws (1) securing the system board to the chassis. 7. Push the system board (2) toward the front of the unit until it stops. 8. Lift up the rear part of the system board (3), and then pull it away from the chassis. 3 2 1 Figure 2-33. Removing the system board Reverse steps 1 through 8 to replace the system board.
Removal and Replacement Procedures Batteries The ProLiant ML350 server has a battery on the system board and a battery on the Server Feature Board. These batteries are required to maintain data. The system board battery provides power to the real-time clock. When your server no longer automatically displays the correct date and time, you may need to replace the battery. The Server Feature Board battery stores system management information.
2-38 Compaq ProLiant ML350 Maintenance and Service Guide Replacing the System Board Battery To remove and replace a lithium battery on the system board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Locate the battery (1) on the system board. 4. Gently pull on the battery release lever while sliding the battery (2) out of its holder.
Removal and Replacement Procedures Replacing the Server Feature Board Battery To remove and replace a lithium battery on the system board: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Locate the battery (1) on the system board. 4. Gently pull on the battery release lever while sliding the battery (2) out of its holder.
2-40 Compaq ProLiant ML350 Maintenance and Service Guide Power Supply To remove the power supply: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the access panel. See “Access Panel” earlier in this chapter. 3. Disconnect the internal power supply connectors from all system devices and the system board. 4. With a Torx T-15 screwdriver, remove the four screws (1) securing the power supply to the rear of the chassis. 5.
Removal and Replacement Procedures Feet To remove the feet from the chassis, one at a time: 1. Complete the preparation procedures. See “Preparation Procedures” earlier in this chapter. 2. Remove the front bezel door. See “Front Bezel Door” earlier in this chapter. 3. Place the server upside down. 4. Remove the Torx T-15 screw (1) securing each foot to the chassis. 5. Pivot each foot (2), then pull it off the base (3) of the chassis. 1 2 3 Figure 2-37.
Chapter 3 Diagnostics and Troubleshooting This chapter describes software and firmware diagnostic tools available for Compaq server products utilizing the Server Feature Board.
3-2 Compaq ProLiant ML350 Maintenance and Service Guide Diagnostic Tools Utility Overview These tools were developed to assist in diagnosing problems, testing the hardware, and monitoring and managing Compaq server hardware. Table 3-1 Diagnostic Tools Tool What it is How to run it Compaq Diagnostics Program Utility to assist testing and verifying operation of Compaq hardware. If problems are found, Diagnostics isolates failure(s) down to replaceable part, whenever possible.
Diagnostics and Troubleshooting 3-3 Table 3-1 Diagnostic Tools continued Tool What it is How to run it Array Diagnostics Utility (ADU) A Windows-based tool designed to run on all Compaq systems that support Compaq array controllers. Two main functions of ADU are to collect all possible information about the array controllers in the system and to generate a list of detected problems. Use the information provided in “Array Diagnostics Utility (ADU)” later in this chapter.
3-4 Compaq ProLiant ML350 Maintenance and Service Guide Default Configuration When the system is first powered up, the system ROM detects the unconfigured state of the hardware and provides default configuration settings for most devices. By providing this initialization, the system can run Diagnostics and other software applications before running the normal SmartStart and OS Installation programs. Select the primary operating system in the BIOS Setup Utility before running or installing an OS.
Diagnostics and Troubleshooting 3-5 Utilities Access The SmartStart and Support Software CD contains the SmartStart program and many of the Compaq utilities needed to maintain the system, including: ■ Array Configuration Utility (ACU) ■ Erase Utility ■ Array Diagnostic Utility (ADU) ■ ROMPaq Firmware Upgrade Utilities ■ Compaq Diagnostics CAUTION: To avoid data loss to the entire system, do not select the Erase Utility when running the SmartStart and Support Software CD.
3-6 Compaq ProLiant ML350 Maintenance and Service Guide Power-On Self-Test (POST) Error Messages The Power-On Self-Test (POST) is a series of diagnostic tests that runs automatically on Compaq computers when the system is powered up. POST checks firmware and assemblies to ensure that the computer system is functioning properly. If POST finds an error in the system, an error condition is indicated by an audible or visual message.
Diagnostics and Troubleshooting 3-7 Table 3-2 POST Error Messages Error Code Audible Beeps Probable Source of Problem Action A Correctable Memory Error occurred prior to this power up None A memory module has experienced an error that, while recoverable, has generated a predictive failure warning. Run Diagnostics to identify the failed memory module, and then replace it.
3-8 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action ECC Multiple Bit Error Detected in DIMM: None A memory module failure generated a multiple bit error that could not be corrected. Run Diagnostics and replace failed memory module as indicated. FATAL ROM ERROR: The System ROM is not properly programmed. 1 long, 1 short The System ROM is not properly programmed.
Diagnostics and Troubleshooting 3-9 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action (Run System Configuration Utility – F10 key) None A configuration error occurred during POST. Press F10 to run server setup utility. Unsupported Processor Detected System Halted 1 long, 1 short Processor not supported by current system ROM. Check documentation for supported processors.
3-10 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 174Configuration/Slot Mismatch Device Not Found None EISA or PCI board not found. Run the server setup utility and correct. 175Configuration/Slot Mismatch Device Found None EISA or PCI board added, configuration not updated. Run the server setup utility and correct.
Diagnostics and Troubleshooting 3-11 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 207-Invalid Memory Configuration – Check DIMM Installation None Memory module installed incorrectly. Verify placement of memory modules. 208-Invalid Memory Speed – Check DIMM Installation 1 long, 1 short Speed of the memory is not compatible. Verify the speed of the memory modules installed, then check the server user documentation and replace as indicated.
3-12 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 215Nonfunctioning Voltage Regulator Module for Processors None PPM (DC-DC converter) failed or lost redundancy. Run Diagnostics. Replace failed assembly as indicated. 216-Voltage Regulator Module for Processor X no longer redundant None Redundancy failed in PPM. To restore redundancy, replace the PPM.
Diagnostics and Troubleshooting 3-13 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 301-Keyboard Error or Test Fixture Installed None Keyboard failure occurred. Replace the keyboard. ZZ-301-Keyboard Error None Keyboard failure occurred. (ZZ represents the Keyboard Scan Code.) 1. A key is stuck. Try to free it. 2. Replace the keyboard. 303-Keyboard Controller Error None System board, keyboard, or mouse controller failure occurred. 1.
3-14 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 404-Parallel Port Address Conflict Detected 2 short Hardware conflict in your system is preventing the parallel port from working correctly. 1. If you have recently added new hardware, remove it to see if the hardware is the cause of the conflict. 2.
Diagnostics and Troubleshooting 3-15 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 611-Primary Floppy Port Address Assignment Conflict 2 short Hardware conflict in your system is preventing the diskette drive from operating properly. 1. Run your server setup utility to configure the diskette drive port address and manually resolve the conflict. 2. Run Diagnostics and replace failed assembly as indicated.
3-16 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 802-Processor X is missing or terminator board is not present. System Halted. None System detected that the indicated processor slot is empty. 1. Verify that a processor or processor terminator board is installed in each processor slot. 2. Reseat the processor or processor terminator board in each processor slot. 3.
Diagnostics and Troubleshooting 3-17 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 805-The bootstrap processor is not the lowest stepping processor in the system. This is unsupported configuration. Swap the position of the processors on the system board to correct this issue.
3-18 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 807-The Setup password is cleared. Please power off and restore the clear password switch (SW1.1) None System board configuration switch SW1.1 has been turned on and the system configuration password has been cleared. SW1.
Diagnostics and Troubleshooting 3-19 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1611-CPU Fan failure detected None Required fan not spinning. 1. Check fans. 2. Reseat fan cable. 3. Replace fan. 1. Check fans. 2. Reseat fan cable. 3. Install missing fan. 1611-CPU Fan not present None Required fan not installed. 1611-CPU Fan (Fan X) failure detected. 2 short CPU fan has failed. Replace the failed CPU fan.
3-20 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1613-Low System Battery. None Real-time clock system battery is running low on power. Replace battery (or add external battery) as soon as possible. 1615-Power supply configuration error None Your configuration requires an additional power supply. A moving bar indicates that the system is waiting for another power supply to be installed.
Diagnostics and Troubleshooting 3-21 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1620-Locked SCSI Bus Detected. Verify SCSI bus cabling. System halted. None SCSI bus failure detected. Ensure that the integrated SCSI controller has SCSI termination attached. 1621-Current SCSI bus cable configuration is not recommended None Improper SCSI bus cabling detected. Check documentation for proper SCSI bus cabling.
3-22 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1720-Slot X Drive Array – S.M.A.R.T. Hard Drive(s) Detect Imminent Failure SCSI: Port Y: SCSI ID Z. None Hard drive predictive failure condition detected. The indicated drive has reported a SMART predictive failure condition. It may fail at some time in the future.
Diagnostics and Troubleshooting 3-23 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1724-Slot X Drive Array – Physical Drive Position Change(s) Detected – Logical drive configuration has automatically been updated. None Drive change detected. The logical drive configuration has been updated automatically following physical drive position changes. Press F1 to resume. 1726-Slot X Drive Array – Array Accelerator Memory Size Change Detected.
3-24 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1729-Slot 1 Drive Array – Disk Consistency Initialization in Progress – RAID 4/5 performance may be lower until Auto Reliability Monitoring has completed Automatic Background Parity Consistency Initialization. None Initial RAID configuration in progress.
Diagnostics and Troubleshooting 3-25 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1752-Slot X Drive Array – This controller is not supported in systems with more than 3 GB of memory. The array controller will be disabled. (RESUME = F1 KEY) None The array controller cannot access physical system memory above the 3-GB address range. Remove the array controller and replace with a version that addresses memory in the required range.
3-26 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1767-Slot X Drive Array Option ROM is Not Programmed Correctly or may Conflict with the Memory Address Range of an ISA Card. Check the Memory Address Configuration of installed ISA Card(s) or run Options ROMPaq Utility to attempt SMART-2/E Option ROM Reprogramming.
Diagnostics and Troubleshooting 3-27 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1771-Primary Disk Port Address Assignment Conflict None Internal and external hard drive controllers are both assigned to the primary address. Run the server setup utility and correct. 1772-Secondary Disk Port Address Assignment Conflict None Address Assignment Conflict. Internal and external hard drive controllers are both assigned to the secondary address.
3-28 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1775-Slot X Drive Array – ProLiant Storage System Not Responding SCSI Port Y: Check storage system power switch and cables. Turn the system power off while checking the ProLiant power and cable connections, then turn the system power back on to retry. None Storage system problem detected. Power down the system.
Diagnostics and Troubleshooting 3-29 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1777-Slot X Drive Array – ProLiant Drive Storage Enclosure Problem Detected (followed by one or more of the following): None Temperature violation detected. ■ Check cooling fan operation by placing hand over fan. Verify internal plenum cooling fan in tower servers or storage systems is operational.
3-30 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1778-Drive Array resuming Automatic Data Recovery process None This message displays whenever a controller reset or power cycle occurs while Automatic Data Recovery is in progress. No action necessary.
Diagnostics and Troubleshooting 3-31 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1782-Disk Controller Failure None Hard disk drive circuitry error detected. Run Diagnostics. Replace failed assembly as indicated. 1783-Slot X Drive Array Controller Failure. None ROM installation problem or array accelerator board problem detected. If this message displays immediately following a ROM installation, the ROM is defective or not installed properly.
3-32 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem 1785-Slot X Drive Array not Configured (followed by one of the following): None Drive array configuration not detected. Action Run Compaq Array Configuration Utility (ACU) Run the Array Configuration Utility (ACU). No drives detected Power down the system and check SCSI cable connections to make sure drives are attached properly.
Diagnostics and Troubleshooting 3-33 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1786-Slot 1 Drive Array Recovery Needed. The following SCSI drive(s) need Automatic Data Recovery: SCSI Port 1: SCSI ID 0 None System in Interim Data Recovery mode. Data has not yet been recovered. Press F1 to allow Automatic Data Recovery to begin. Data is automatically restored to drive X once the drive has been replaced or seems to be working.
3-34 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1787-Drive Array Operating in Interim Recovery Mode. None Hard drive X failed or cable is loose or defective. Following a system restart, this message reminds you that drive X is defective and fault tolerance is being used. 1. Check for loose cables. 2. Replace defective cables. 3. Replace drive X as soon as possible.
Diagnostics and Troubleshooting 3-35 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1789-Slot X Drive Array SCSI Drive(s) Not Responding. Check cables or replace the following SCSI drives: SCSI Port Y: SCSI ID Z None Cable or hard drive failure occurred. 1. Check the cable connections. 2. If cables are connected, replace the drive. 3. If you do not want to replace the drives now, press F2.
3-36 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1792-Secondary Disk Controller Failure None Part of the IDE drive electronics has failed. Run Diagnostics and replace failed assembly as indicated. 1793-Secondary Controller or Disk Failure None The IDE controller or an attached drive has failed. Run Diagnostics and replace failed assembly as indicated.
Diagnostics and Troubleshooting 3-37 Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1796-Drive Array – Array Accelerator Not Responding. None Array accelerator is defective or has been removed. 1. Check that the array accelerator is properly seated. 2. Run the server setup utility to reconfigure the Compaq IDA-2 without the array accelerator. None Hard parity error detected while reading data from posted-writes memory.
3-38 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-2 POST Error Messages continued Error Code Audible Beeps Probable Source of Problem Action 1800-Temperature Alert None System has exceeded allowable temperature thresholds. 1. Power down the system and allow it to cool. 2. Check fans for proper airflow and obstructions. 3. Check fans for proper operation. 4.
Diagnostics and Troubleshooting 3-39 Diagnostics Software The Test Error Codes tables include all test error codes generated by Compaq products. Each code has a corresponding description and recommended action. Each system generates only those codes that apply to its configuration and options. When you run Diagnostics and Utilities from the System Configuration Utility main menu, the utility prompts you to test, inspect, upgrade, and diagnose the server.
3-40 Compaq ProLiant ML350 Maintenance and Service Guide 100 – 199, Primary Processor Test Error Codes The 100 series of diagnostic error codes identifies failures with processor and system board functions. Table 3-3 Primary Processor Test Error Codes Error Code Description Recommended Action 101-xx CPU test failed. 1. Replace the failed processor and retest. 2. Replace the system board and retest. 103-xx DMA page registers test failed. 104-xx Interrupt controller master test failed.
Diagnostics and Troubleshooting 3-41 200 – 299, Memory Test Error Codes The 200 series of diagnostic error codes identifies failures with the memory subsystem. Table 3-4 Memory Test Error Codes Error Code Description Recommended Action 200-xx Invalid memory configuration. Reinsert memory modules in correct location and retest. 201-xx Memory machine ID test failed. 1. Replace the system ROM and retest. 202-xx Memory system ROM checksum failed. 2. Replace the system board and retest.
3-42 Compaq ProLiant ML350 Maintenance and Service Guide 300 – 399, Keyboard Test Error Codes The 300 series of diagnostic error codes identifies failures with keyboard and system board functions. Table 3-5 Keyboard Test Error Codes Error Code Description Recommended Action 301-xx Keyboard short test, 8042 self-test failed. 1. 302-xx Keyboard long test failed. Check the keyboard connection. If disconnected, power down the computer, connect the keyboard, power up the server, and retest.
Diagnostics and Troubleshooting 3-43 500 – 599, Video Display Unit Test Error Codes The 500 series of diagnostic error codes identifies failures with video or system board functions. Table 3-7 Video Display Unit Test Error Codes Error Code Description Recommended Action 501-xx Video controller test failed. 1. Replace the monitor and retest. 502-xx Video memory test failed. 2. Replace the Server Feature Board and retest. 503-xx Video attribute test failed. 3.
3-44 Compaq ProLiant ML350 Maintenance and Service Guide 600 – 699, Diskette Drive Test Error Codes The 600 series of diagnostic error codes identifies failures with diskette, diskette drive, or system board functions. Table 3-8 Diskette Drive Test Error Codes Error Code Description Recommended Action 600-xx Diskette ID drive types test failed. 1. Replace the diskette and retest. 601-xx Diskette format failed. 2. 602-xx Diskette read test failed.
Diagnostics and Troubleshooting 3-45 800 – 899, Video Board Test Error Codes The 800 series of diagnostic error codes identifies failures with video boards or system board functions. Table 3-9 Video Board Test Error Codes Error Code Description Recommended Action 802-xx Video memory test failed. 1. Replace monitor and retest. 824-xx Video text mode test failed. 2. Replace the Advanced VGA board and retest. 3. Replace the system board and retest.
3-46 Compaq ProLiant ML350 Maintenance and Service Guide 1200 – 1299, Modem Communications Test Error Codes The 1200 series of diagnostic error codes identifies failures with the modem. Table 3-11 Modem Communications Test Error Codes Error Code Description Recommended Action 1201-xx Modem internal loopback test failed. 1. Refer to the modem documentation for correct setup procedures and retest. 1202-xx Modem time-out test failed. 2. Check the modem line and retest.
Diagnostics and Troubleshooting 3-47 1700 – 1799, Hard Drive Test Error Codes The 1700 series of diagnostic error codes identifies failures with hard drives, hard drive controller boards, hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility (ADU)” later in this chapter. Table 3-12 Hard Drive Test Error Codes Error Code Description Recommended Action 1700-xx Hard drive ID drive types test failed. 1.
3-48 Compaq ProLiant ML350 Maintenance and Service Guide 1900 – 1999, Tape Drive Test Error Codes The 1900 series of diagnostic error codes identifies failures with tape cartridges, tape drives, tape drive cables, adapter boards, or the Server Feature Board assembly. Table 3-13 Tape Drive Test Error Codes Error Code Description Recommended Action 1900-xx Tape ID failed. 1. Replace the tape cartridge and retest. 1901-xx Tape servo write failed. 2. 1902-xx Tape format failed.
Diagnostics and Troubleshooting 3-49 Table 3-14 Advanced VGA Board Test Error Codes continued Error Code Description Recommended Action 2410-xx Video 640x200-mode test failed. 1. Run the BIOS Setup Utility. 2411-xx Video screen memory page test failed. 2. Replace the monitor and retest. 2412-xx Video gray scale test failed. 3. Replace the Advanced VGA board or other video board and retest. 2414-xx Video white screen test failed. 4. 2416-xx Video noise pattern test failed.
3-50 Compaq ProLiant ML350 Maintenance and Service Guide 6500 – 6599, SCSI Hard Drive Test Error Codes The 6500 series of diagnostic error codes identifies failures with SCSI hard drives, SCSI hard drive controller boards, SCSI hard drive cables, and system board functions. If the system uses a drive array controller, see “Array Diagnostic Utility (ADU)” later in this chapter.
Diagnostics and Troubleshooting 3-51 6700 – 6799, SCSI Tape Drive Test Error Codes The 6700 series of diagnostic error codes identifies failures with tape cartridges, tape drives, media changers, tape drive cables, adapter boards, or the Server Feature Board assembly. Table 3-17 SCSI Tape Drive Test Error Codes Error Code Description Recommended Action 6700-xx SCSI tape ID drive types test failed. 1. 6706-xx SCSI disk SA/media test failed.
3-52 Compaq ProLiant ML350 Maintenance and Service Guide Array Diagnostic Utility (ADU) The Array Diagnostic Utility (ADU) is a Windows-based software tool designed to run on all Compaq servers that support Compaq array controllers installed with SmartStart 4.10 or later. The two main functions of The ADU are to collect all possible information about array controllers in the system and to generate a list of detected problems.
Diagnostics and Troubleshooting 3-53 Table 3-19 ADU Diagnostic Messages Message Description Recommended Action Accelerator board not detected Array controller did not detect a configured array accelerator board. Install the array accelerator board on the array controller. If an array accelerator board is already installed, check for proper seating on the array controller board.
3-54 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Accelerator status: Excessive ECC errors detected in at least one cache line. As a result, at least one cache line is no longer in use At least one line in the cache is no longer in use due to excessive ECC errors detected during use of the memory associated with that cache line. Replacement of cache should be considered.
Diagnostics and Troubleshooting 3-55 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Adapter/NVRAM ID mismatch EISA nonvolatile RAM has an ID for a different controller from the one physically present in the slot. Run the BIOS Setup Utility. Array accelerator battery pack X not fully charged Battery is not fully charged. If 75% of batteries present are fully charged, array accelerator is fully operational.
3-56 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Controller is not configured Controller is not configured. If controller was previously configured and you change drive locations, there may be a problem with placement of the drives. ADU examines each physical drive and looks for drives that have been moved to a different drive bay. Look for messages indicating which drives have been moved.
Diagnostics and Troubleshooting 3-57 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Drive (bay) X is a replacement drive marked OK This drive has been replaced and marked OK by the firmware. This may occur if a drive has an intermittent failure (for example, if a drive has previously failed, then when ADU is run, the drive starts working again). Replace the drive. Drive (bay) X is failed The indicated physical drive has failed. Replace the drive.
3-58 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Error occurred reading RIS copy from SCSI Port x Drive ID x Error occurred while ADU was trying to read the RIS from this drive. If there were multiple errors, this drive may need to be replaced. FYI: Drive (bay) X is non-Compaq supplied Installed drive was not supplied by Compaq. If problems exist with this drive, replace it with a Compaq drive.
Diagnostics and Troubleshooting 3-59 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Logical Drive X status = FAILED This status could be issued for several reasons. If this logical drive is configured for No Fault Tolerance and one or more drives fail, this status occurs. If mirroring is enabled, and any two mirrored drives fail, this status occurs. If Data Guarding is enabled, and two or more drives fail in this unit, this status occurs.
3-60 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Loose cable detected – logical drives may be marked FAILED until corrected Controller unable to communicate with one or more physical drives, probably because of a cabling problem. Logical drives may be in a FAILED state until the condition is corrected, preventing access to data on the controller. Check all controller and drive cable connections.
Diagnostics and Troubleshooting 3-61 Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action SCSI Port x Drive ID x has a loose cable. SMART is unable to communicate with drive Drive has loose cable. Power down the system. Check drive cable for tight connection. SCSI Port x Drive ID x was replaced on a good volume: (failure message) ADU found drive was replaced even though volume was fine. No action needed.
3-62 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-19 ADU Diagnostic Messages continued Message Description Recommended Action Warning bit detected A Monitor and Performance threshold violation may have occurred. Status of a logical drive may not be OK. Check the other error messages on the diagnosis screen for an indication of the problem. Write memory error Data could not be written to cache memory. This typically means that parity error was detected while writing data to cache.
Diagnostics and Troubleshooting 3-63 Integrated Management Log (IML) The Compaq Integrated Management Log (IML) replaces the Critical Error Log and Correctable Memory Logs. IML records system events and stores them in an easily viewable form. Each event is marked with a time-stamp with one-minute granularity. Events listed in the IML are categorized as one of four event severity levels: ■ Status—indicates that the message is informational only. ■ Repaired—indicates that corrective action has been taken.
3-64 Compaq ProLiant ML350 Maintenance and Service Guide Viewing the Event List 1. From Compaq Insight Manager, select the appropriate server, then select View Device Data. The selected server displays, with buttons around its perimeter. 2. Select the Recovery button, and then the Integrated Management Log. 3. If a failed component has been replaced, select the event from the list. Then select Mark Repaired for the failed component in the Insight Manager. Printing the Event List 1.
Diagnostics and Troubleshooting 3-65 Event List The Event List displays the affected components and the associated error messages. Though the same basic information displays, the format of the list may differ, depending on how you view it: on the IMD, from within Compaq Insight Manager, or the Compaq Survey Utility.
3-66 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-20 Event Messages continued Event Type Event Message Action Correctable Error Threshold exceeded Processor Correctable Error Threshold passed (Slot X, Socket X). Replace the processor. Uncorrectable Error Unrecoverable Host Bus Data Parity Error. Replace the processor. Host Bus Error Unrecoverable Host Bus Address Parity Error. Call the Compaq authorized service provider or Compaq for diagnosis.
Diagnostics and Troubleshooting 3-67 Table 3-20 Event Messages continued Event Type Event Message Action Automatic Server Recovery System Lockup ASR Lockup Detected: Cause Call the Compaq authorized service provider or Compaq for diagnosis. Blue Screen Trap: Cause [NT] Refer to the documentation for the operating system.
3-68 Compaq ProLiant ML350 Maintenance and Service Guide Rapid Error Recovery Compaq servers provide rapid recovery services for diagnosing and recovering from errors. These tools are available for local and remote diagnosis and recovery. Rapid recovery means fast identification and resolution of complex faults. The Rapid Recovery Engine and Insight Management Agents notify the system administrator when a failure occurs, ensuring that the server experiences minimal downtime.
Diagnostics and Troubleshooting 3-69 Table 3-21 ASR Features Feature Definition Software error recovery If enabled, ASR is activated if the OS hangs or has a crash that results in a lockup. Thermal shutdown If enabled, shuts down the server if a critical thermal error occurs. UPS shutdown If enabled, allows the server to perform a shutdown if a UPS is activated. UPS shutdown threshold Determines how long the server waits to shut down after the UPS is activated.
3-70 Compaq ProLiant ML350 Maintenance and Service Guide Compaq Server Management Driver The Compaq Server Management Driver resets the ASR timer continually. The timer is set to expire in 10 minutes. If the ASR timer counts down to zero before being reset, due to an operating system crash or a server lockup, ASR restarts the server. The Server Management Driver is independent of the ASR timer. You should load it and enable the ASR timer.
Diagnostics and Troubleshooting 3-71 ASR Integrated Management Log (IML) Messages The Integrated Management Log (IML) records memory errors, as well as catastrophic hardware and software errors, that cause the system to fail. This information helps you quickly identify and correct the problem, thus minimizing downtime. You can view the IML through Compaq Insight Manager. The Diagnostics Utility either resolves the error or suggests corrective action in systems that do not support event logs.
3-72 Compaq ProLiant ML350 Maintenance and Service Guide Table 3-22 ASR IML Messages continued Message Description NMI – Fail-Safe Timer Expiration Software was unable to reset the system fail-safe timer, resulting in a server failure. Processor Exception The indicated processor exception occurred. NMI – Processor Parity Error The processor detected a data error, resulting in a server failure.
Diagnostics and Troubleshooting 3-73 Storage Fault Recovery Tracking This feature tracks over 12 failure-indication parameters, such as timeouts, spin-up, and self-test errors of SCSI drives. You can use these parameters to pinpoint failed storage subsystem components and to recover from a controller or hard drive failure. Storage Automatic Reconstruction This feature automatically reconstructs data to an online spare or to a replaced drive if a drive fails.
3-74 Compaq ProLiant ML350 Maintenance and Service Guide ROMPaq Error Recovery Options From time to time it may be desirable to upgrade the current system ROM. Some reasons for this may be as follows: ■ Customer desires ROM upgrade ■ Obtained new SmartStart CD-ROM ■ Desire to upgrade server processors ■ Request from Compaq The process of upgrading the system ROM is referred to as flashing the ROM. Flashing consists of using software to replace the current ROM image with a new one through ROMPaq.
Diagnostics and Troubleshooting 3-75 4. Insert the ROMPaq diskette. Although you use a normal ROMPaq diskette, this situation does not allow you to save the old image. 5. Power up the server. The keyboard, mouse, and monitor are all inactive. 6. The server makes two long beeps to indicate that you are in Disaster Recovery Mode and that you should insert the ROMPaq diskette. 7. The server reads the diskette for the latest ROM image.
3-76 Compaq ProLiant ML350 Maintenance and Service Guide Compaq Insight Manager Compaq Insight Manager is the Compaq application for easily managing networked systems. Compaq Insight Manager delivers intelligent monitoring and alerting as well as visual control of the servers. In Compaq servers, every hardware subsystem, such as disk storage, system memory, and system processor, has a robust set of management capabilities.
Diagnostics and Troubleshooting 3-77 ■ SNMP standards—allow integration with other management products. ■ Flexible network conductivity—supports multiple transport protocols including IPX, TCP/IP, and PPP to operator over LANs, WANs, and modems.
Chapter 4 Connectors, Switches, and LED Indicators This chapter contains locations and descriptions of the following ProLiant ML350 server components: ■ Connectors on the system board, rear panel, and Server Feature Board ■ Switches on the system board and Server Feature Board ■ LED (status) indicators Connectors This section contains graphics and tables identifying connector locations on the system board, rear panel, and Server Feature Board.
4-2 Compaq ProLiant ML350 Maintenance and Service Guide System Board Components 23 1 2 3 4 5 6 22 24 7 21 8 25 20 26 19 27 18 28 17 9 10 16 15 14 12 13 11 Figure 4-1.
Connectors, Switches, and LED Indicators Rear Panel Components 8 1 2 3 9 4 5 6 7 Figure 4-2.
4-4 Compaq ProLiant ML350 Maintenance and Service Guide Server Feature Board Components 3 2 1 5 4 Figure 4-3.
Connectors, Switches, and LED Indicators Switches This section contains graphics and tables showing switch locations on the ProLiant ML350 server system board and Server Feature Board. System Board Configuration Switchbank Settings on 1 2 3 4 Figure 4-4.
4-6 Compaq ProLiant ML350 Maintenance and Service Guide on 1 2 3 4 5 6 7 8 Figure 4-5.
Connectors, Switches, and LED Indicators LED (Status) Indicators This section contains graphics information for the following ProLiant ML350 server components: ■ Power and hard drive activity indicators ■ Integrated Network Controller status indicators ■ Auxiliary power indicator 4-7
4-8 Compaq ProLiant ML350 Maintenance and Service Guide Power and Hard Drive Activity Indicators 1 Figure 4-6. Power and hard drive activity 2 indicators Table 4-6 Power and Hard Drive Activity Indicators Item 1 2* Status Condition Off System is off. Flashing System is in standby power state. On System is on. Off No hard drive activity on embedded SCSI controller. On/flashing Hard drive on embedded SCSI controller is being accessed.
Connectors, Switches, and LED Indicators Integrated Network Controller Status Indicators 1 2 3 Figure 4-7.
4-10 Compaq ProLiant ML350 Maintenance and Service Guide Auxiliary Power Indicator 1 Figure 4-8. Auxiliary power indicator location CAUTION: If the auxiliary power indicator is illuminated, power is being supplied to your system. Do not attempt to service the server while power is supplied. Table 4-8 Auxiliary Power LED Indicator Item 1 Status Condition Off No power is supplied to the system board. On Power is supplied to the system board.
Chapter 5 Physical and Operating Specifications This chapter provides specifications for the Compaq ProLiant ML350 server. The following specifications are provided: ■ System Unit ■ Memory ■ 1.
5-2 Compaq ProLiant ML350 Maintenance and Service Guide System Unit Table 5-1 System Unit Specifications Dimensions Height 44.45 cm/46.99 cm with feet (17.5 inch/18.5 inch with feet) Width 21.59 cm/26.67 cm with feet (8.5 inch/10.5 inch with feet) Depth 60.96 cm/66.04 cm with feet (24 inch/26 inch with feet) Weight 27.
Physical and Operating Specifications Memory Table 5-2 ECC SDRAM Specifications Size 64-, 128-, 256-, and 512-MB Speed PC 133-MHz Type Registered ECC SDRAM DIMMs 1.44-MB Diskette Drive Table 5-3 1.44-MB Diskette Drive Size 88.9-mm (3.5-inch) LED indicators (front panel) Green Read/write capacity per diskette (high/low density) 1.
5-4 Compaq ProLiant ML350 Maintenance and Service Guide IDE CD-ROM Drive Table 5-4 IDE CD-ROM Specifications Applicable disk CD-ROM (modes 1 and 2); mixed mode (audio and data combined); CD-DA; Photo CD (single- and multiple-session), CD-XA (mode 2, forms 1 and 2); CDI ready; CD-WO Capacity 650-MB Rotational speed 5,200 rpm Block size 2,048, 1,024 bytes (mode 1) 2,340, 2,336, 1,024 bytes (mode 2) 2,352 bytes (CD-DA) 2,328 bytes (CD-XA) Dimensions Height 42.9-mm (1.69-inch) Width 208.0-mm (8.
Physical and Operating Specifications Table 5-4 IDE CD-ROM Specifications continued Laser parameters Type Semiconductor Laser GaA1As Wave length 780 +/- 25 nm Divergence angle 53.5° +/- 1.5° Output power 0.
5-6 Compaq ProLiant ML350 Maintenance and Service Guide Wide Ultra2 SCSI Hard Drives Table 5-5 Non-Hot-Plug Wide Ultra2 SCSI Hard Drives 18.2-GB 18.2-GB 10-K 9.1-GB 9.1-GB 10-K Capacity 18,209.3-MB 18,209.3-MB 9,100.0-MB 9,100.0-MB Height 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) Width 88.9-mm (3.5-inch) 88.9-mm (3.5-inch) 88.9-mm (3.5-inch) 88.9-mm (3.
Physical and Operating Specifications Table 5-6 Hot-Plug Wide Ultra2 SCSI Hard Drives 18.2-GB 18.2-GB 10-K 9.1-GB 9.1-GB 10-K Capacity 18,209.3-MB 18,209.3-MB 9,100.0-MB 9,100.0-MB Height 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) 25.4-mm (1-inch) Width 88.9-mm (3.5-inch) 88.9-mm (3.5-inch) 88.9-mm (3.5-inch) 88.9-mm (3.
5-8 Compaq ProLiant ML350 Maintenance and Service Guide Compaq NC3163 Fast Ethernet Embedded NIC Table 5-7 Compaq NC3163 Fast Ethernet Embedded NIC Network interface 10Base-T/100Base-TX Compatibility IEEE 802.2, 802.3, 802.3u Data transfer method 32-bit, PC 33-MHz bus master Network transfer rate 10/100 Mbps Connector RJ-45 I/O address and interrupt Plug and Play PCI Compliance PCI 2.2 and 2.1 OS support Microsoft Windows NT 4.0, Novell NetWare 5.x Server, Novell NetWare 4.
Index A access panel part number 1-3 removing 2-7 removing, illustrated 2-7 replacing 2-7 access times CD-ROM drive 5-4 diskette drive 5-3 activity indicators, identified 4-8 ADU caution 3-52 description 3-3, 3-52 diagnostic messages 3-53 locating 2-1 starting 3-52 array accelerator, configuration error 3-36 Array Configuration Utility (ACU) accessing 3-5 array controller POST messages 3-25 Array Diagnostics Utility See ADU array enabler board POST messages 3-21 ASR features 3-69 flow chart 3-70 Integrated
2 Compaq ProLiant ML350 Maintenance and Service Guide C cable routing diagrams CD-ROM drive 2-9 diskette drive 2-9 four-device SCSI cable 2-10 server management information cable 2-10 Cache Accelerator initialization failed 3-12 not installed 3-12 RAM POST messages 3-12 cautions access panel, operating system without 2-7 access panel, removing 2-7 Array Diagnostic Utility 3-52 controller firmware upgrade 3-52 data loss 3-5 defined vii electrostatic damage 2-4 electrostatic discharge (ESD) 2-37 Erase Utili
Index locating 2-1, 3-2 overview 3-2 running 3-39 test error codes CD-ROM drive 3-50 diskette drive 3-44 hard drive 3-47, 3-50 keyboard 3-42 memory 3-41 modem 3-46 monochrome video board 3-45 pointing device interface 3-51 processor 3-40 SCSI hard drive 3-50 SCSI tape drive 3-51 SCSI/IDE CD-ROM drive 3-50 serial port 3-45 tape drive 3-48, 3-51 VGA board 3-48 video display unit 3-43 Test Error Codes Tables, description 3-39 DIMMs See memory disk controller failure 3-31 disk errors disk 0 configuration error
4 Compaq ProLiant ML350 Maintenance and Service Guide error codes See also test error codes 100 through 199 3-40 1100 through 1199 3-45 1200 through 1299 3-46 1700 through 1799 3-47 1900 through 1999 3-48 200 through 299 3-41 300 through 399 3-42 400 through 499 3-42 500 through 599 3-43 600 through 699 3-44 6500 through 6599 3-50 6600 through 6699 3-50 6700 through 6799 3-51 800 through 899 3-45 8600 through 8699 3-51 description 3-39 Diagnostics 3-39 error condition, resolving 3-39 error log messages Ab
Index event type ASR system lockup 3-67 fan failure 3-65 machine environment fans 3-65 overheat condition 3-65 main memory Correctable Error threshold exceeded 3-65 Uncorrectable Error 3-65 operating system automatic OS shutdown 3-67 system shutdown 3-67 PCI bus error 3-66 power subsystem AC voltage problem 3-66 power AC overload 3-66 power module failure 3-66 power modules not redundant 3-66 power supply failure 3-66 power supply inserted 3-66 power supply not redundant 3-66 power supply removed 3-66 syst
6 Compaq ProLiant ML350 Maintenance and Service Guide H hard drive hot-plug removing 2-20 removing, illustrated 2-20 replacing 2-20 non-hot-plug removing 2-15 removing cables, illustrated 2-15 removing, illustrated 2-16 replacing 2-17 part number 1-5 POST messages 3-22, 3-23, 3-24, 3-25 removing screws illustrated 2-17 specifications 5-6, 5-7 test error codes 3-47, 3-50 hard drive bays, identified 2-22 hard drive cage hot-plug part number 1-3, 1-5 removing 2-21 removing, illustrated 2-21 replacing 2-21 no
Index rear panel components 4-3 removable media bays 2-22 removable media blank, removing 2-8 removable media device cables, removing 2-23 removable media devices, removing 2-24 Server Feature Board components 4-4 configuration switch location and default settings (SW3) 4-6 Server Management Information cable, removing 2-10 system board components 4-2 configuration switch location and default settings (SW1) 4-5 location 2-35 removing 2-36 system components, exploded view 1-4 system fan module, removing 2-1
8 Compaq ProLiant ML350 Maintenance and Service Guide removing DIMMs, illustrated 2-29 replacing 2-29 size 5-3 specifications 5-3 speed 5-3 supported DIMM combinations 2-30 test error codes 3-41 type 5-3 type mismatch 3-10 upgrade guidelines 2-30 upgrade requirements 2-30 memory module See memory miscellaneous plastics kit, part number 1-6 modem, test error codes 3-46 monochrome video board, test error codes 3-45 mounting hardware kit, part number 1-6 mouse connector, identified 4-3 N Netelligent Managem
Index PCI Hot Plug POST messages 3-20 PCI retainer, part number 1-6 PCI slots powered down, error message 3-20 Pentium III Processor See processor pointing device interface, test error codes 3-51 POST error messages See POST messages POST messages 100 series 3-9, 3-10 1100 series 3-18 1600 series 3-18, 3-19, 3-20, 3-21 1700 series 3-21, 3-22, 3-23, 3-24, 3-25, 3-26, 3-27, 3-28, 3-29, 3-30, 3-31, 3-32, 3-33, 3-34, 3-35, 3-36, 3-37 1800 series 3-38 200 series 3-10, 3-11, 3-12 300 series 3-12, 3-13 400 series
10 Compaq ProLiant ML350 Maintenance and Service Guide processor configuration invalid 3-10 locations, illustrated 2-31 missing or terminator board is not present 3-16 part number 1-5 POST messages 3-9, 3-10 removing 2-32 removing, illustrated 2-32 replacing 2-32 speeds must match for system operation 3-16 test error codes 3-40 unsupported error message 3-9 processor board POST messages 3-16 Processor Power Module See PPM processor speed POST messages 3-16 processor terminator module part number 1-5 remov
Index security, ASR 3-70 serial port address conflict detected 3-18 identified 4-3 POST messages 3-18 test error codes 3-45 Server Feature Board components, illustrated 4-4 configuration switch location and default settings, illustrated 4-6 identified 2-25 not properly cabled to the system 3-15 part number 1-5 POST messages 3-15 proper installation 3-15 properly cabled 3-15 server management information cable (SMIC), routing diagram 2-10 server setup utility, accessing 3-6 server specifications 5-1 setup p
12 Compaq ProLiant ML350 Maintenance and Service Guide hard drives capacity 5-6, 5-7 data transfer rate 5-6, 5-7 height 5-7 interface type 5-6, 5-7 operating temperature 5-7 physical configuration 5-6, 5-7 seek time 5-6, 5-7 width 5-7 memory size 5-3 speed 5-3 type 5-3 NIC compatibility 5-8 compliance 5-8 connector 5-8 data transfer method 5-8 I/O address and interrupt 5-8 network interface 5-8 network transfer rate 5-8 system unit depth 5-2 height 5-2 power supply output 5-2 temperature operating range 5
Index Modem Communications Test Error Codes 3-46 Non-Hot Plug Wide Ultra2 SCSI Hard Drives 5-6 Parallel Printer Test Error Codes 3-42 Pointing Device Test Error Codes 3-51 Power and Hard Drive Activity Indicators 4-8 Primary Processor Test Error Codes 3-40 Processor and Processor Power Module Slot Locations 2-31 Rear Panel Components 4-3 Removeable Media and Mass Storage Device Bay Descriptions 2-22 SCSI Hard Drive Test Error Codes 3-50 SCSI Tape Drive Test Error Codes 3-51 SCSI/IDE CD-ROM Test Error Codes
14 Compaq ProLiant ML350 Maintenance and Service Guide utilities ADU accessing 3-5 description 3-3 diagnostic messages 3-53 locating 2-1 starting 3-52 Array Configuration 3-5 Compaq Insight Manager 3-2, 3-76 Compaq Survey Utility, description 3-2 Compaq Survey, installing 3-2 Compaq System Reference Library 3-68 creating diskette versions 3-5 Diagnose Drive Array, accessing 3-39 Diagnostics accessing 3-5 menu choices 3-39 selecting from System Configuration Utility 3-39 erase 3-5 Inspect accessing 3-3 des
