3 Troubleshooting Use the following suggestions to troubleshoot problems with the Pocket PC. Common Problems Problem I cannot see anything on the screen. Solution ■ Be sure the Pocket PC is powered on. ■ Be sure the Pocket PC is connected to the AC Adapter and the Desktop Cradle. ■ Reset the device by using the stylus to lightly press the Reset button. ■ Remove and replace the battery. I cannot keep my battery charged. ■ Always keep the Pocket PC connected to the AC Adapter when you are not using it.
Troubleshooting Problem Solution (Continued) The backlight keeps turning off. ■ In Backlight Settings, increase the amount of time the backlight stays on if not in use. ■ Select the option to turn on the backlight when you touch the screen or push a button. I want to ship my Pocket PC to a repair facility. User’s Guide 1. Back up your information. 2. Disconnect all external devices. 3. Pack your Pocket PC and any external devices requested by Customer Support in protective packaging.
Troubleshooting Problem Solution (Continued) I cannot connect to a network. ■ Be sure you have added the necessary server information. ■ Be sure the network you are attempting to connect to is not busy. ■ Check the signal strength. ■ Be sure your user name and password are correct. ■ Tap Start > Settings > Connections tab > Connections and check your connection settings. Tap OK when you are finished to save your changes. ■ Be sure the WEP key is correct. ■ Be sure the IP Address is correct.
Troubleshooting Problem Solution (Continued) I cannot find the document or workbook I saved. Pocket Word and Excel recognize and display documents in only one folder below My Documents. For example, if you created another folder in the Personal folder in My Documents, the documents in that folder will not be shown. To find your document or workbook, tap Start > Programs > File Explorer. Open the folder you created, then tap the file you’re looking for. My device is always asking me for a password.
Troubleshooting Problem My device keeps running out of memory. Solution ■ Move programs or data to a memory storage card such as an SDIO or MMC expansion card. ■ Set some programs (such as Notes or Pocket Word) to automatically save new files on the expansion card. ■ Move e-mail attachments to the expansion card. ■ Delete old or unncesssary files by tapping Start > Programs > File Explorer. Tap and hold the file, then from the Pop-up menu, tap Delete.
Troubleshooting ActiveSync For more information on Microsoft ActiveSync, refer to Chapter 9, “Using ActiveSync.” Problem I cannot connect to my computer using the Desktop Cradle. Solution ■ Be sure you have installed Microsoft ActiveSync 3.7 or a later version on your host computer before connecting your iPAQ Pocket PC to it. ■ Be sure your Pocket PC is connected to the Desktop Cradle, and that the cradle is connected to your computer.
Troubleshooting Problem Solution (Continued) Microsoft ActiveSync cannot locate my Pocket PC when I synchronize. ■ Be sure the device is on. ■ Be sure all cables are securely connected. ■ Remove your Pocket PC from the Universal Desktop Cradle or disconnect it from the Autosync Cable, power on the unit by pressing the Power button, then put it back in the synchronization cradle or connect it to the cable. ■ Reset the device by using the stylus to lightly press the Reset button.
Troubleshooting Phone For more information on using the Phone, refer to Chapter 2, “Using the Phone.” Problem Phone will not turn on. Solution ■ Check to see if your SIM card is inserted in the Pocket PC. ■ Be sure the battery in your Pocket PC is charged. ■ If the Pocket PC is powering on and the phone still does not turn on, contact your mobile phone service provider for help. I am unable to dial out or receive incoming phone calls. ■ Check to see if your SIM card is inserted.
Troubleshooting Problem Solution Phone runs out of memory. Pocket PC automatically manages the allocation of memory between storage and program memory. When memory is low, try the following: ■ ■ ■ ■ Move data to a storage card. Move e-mail attachments to a storage card. Delete e-mail or files no longer needed. In Internet Explorer options, delete all files and clear history. ■ Delete old or unncesssary files by tapping Start > Programs > File Explorer.
Troubleshooting Expansion Cards For more information on expansion cards, refer to Chapter 7, “Expansion Cards.” Problem My Pocket PC does not recognize the expansion card. Solution ■ Be sure you have firmly pushed the expansion card into the Pocket PC. ■ Be sure you have inserted the appropriate card into the appropriate slot. ■ Be sure any third party drivers are installed. ■ Reset the device by using the stylus to lightly press the Reset button on the left side of the iPAQ Pocket PC.
Troubleshooting Bluetooth For more information on Bluetooth, refer to Chapter 4, “Using Bluetooth.” Problem I cannot discover another device. Solution ■ ■ ■ ■ Be sure Bluetooth is turned on. I can see other devices, but I cannot connect or exchange data with them. ■ ■ ■ ■ Be sure Bluetooth is turned on. Other devices cannot find or connect to my device. ■ Be sure Bluetooth is turned on. ■ Move closer to the device. ■ Be sure you have not restricted other devices from Move closer to the device.
Troubleshooting Problem Solution Other devices do not receive my correct business card information. ■ Be sure you have correctly set up your business card The Pocket PC cannot find my Bluetoothenabled Mobile phone. ■ Be sure your mobile phone is in discoverable mode. ■ Contact your mobile phone manufacturer and ask if User’s Guide information in Bluetooth Settings. ■ Check Bluetooth Settings to be sure you have not restricted this function. there is a firmware upgrade.
Troubleshooting Wireless LAN For more information on Wireless LAN, refer to Chapter 3, “Using Wireless LAN.” Problem I cannot connect to an access point. Solution ■ Be sure the WLAN is on. ■ Be sure the device identified the network you want to connect to. ■ Be sure you provided any necessary authentication keys if prompted by the system. ■ Be sure your Pocket PC is within range of an access point. I am connected to an access point, but I cannot browse the Internet.
Troubleshooting Problem Solution (Continued) I cannot turn the Wireless LAN on. ■ Be sure you have enough battery charge. If the battery is low, your Pocket PC will not turn on the WLAN in order to conserve power. ■ Reset the device by using the stylus to lightly press the Reset button. I cannot connect to an available network with no name. User’s Guide 1. Tap Start > Settings > Connections tab > Connections > Advanced tab > Network Card. 2. Select Add New Settings. 3. Enter the network name (SSID).
Troubleshooting Traveling with your Pocket PC Use the following guidelines when traveling with your Pocket PC: ■ Back up your information. ■ Take a copy of your backup with you on an SD memory card. ■ Disconnect all external devices. ■ Take the AC Adapter and Charger Adapter with you. ■ Keep your Pocket PC in a protective case and keep it in your carry-on luggage. ■ For air travel, be sure to turn off the Phone, Bluetooth, and Wireless LAN.
Troubleshooting User’s Guide 13–16
A Regulatory Notices Federal Communications Commission Notice This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
Regulatory Notices Modifications The FCC requires the user to be notified that any changes or modifications made to this device that are not expressly approved by Hewlett-Packard Company may void the authority to operate the equipment. Cables Connections to this device must be made with shielded cables with metallic RFI/EMI connector hoods in order to maintain compliance with FCC Rules and Regulations.
Regulatory Notice RF exposure FCC Tests for SAR are conducted using standard operating positions specified by the FCC with the phone transmitting at its highest certified power level in all tested frequency bands. Although the SAR is determined at the highest certified power level, the actual SAR level of the phone while operation can be well below the maximum value. This is because the phone is designed to operate at multiple power levels so as to use only the power required to reach the network.
Regulatory Notice Exposure to Radio Frequency (RF) Signals your wireless phone is a radio transmitter and receiver. It is designed and manufactured not to exceed the emission limits for exposure to radio frequency (RF) energy set by the Federal Communications Commission of the U.S. Government. These limits are part of comprehensive guidelines and establish permitted levels of RF energy for the general population. The guidelines are based on the safety standards previously set by both U.S.
Regulatory Notices Canadian Notice This Class B digital apparatus meets all requirements of the Canadian Interference-Causing Equipment Regulations. Avis Canadien Cet appareil numérique de la classe B respecte toutes les exigences du Règlement sur le matériel brouilleur du Canada.
Regulatory Notices European Union Notice 0681 Products bearing the CE marking comply with the R&TTE Directive (1999/5/EC), EMC Directive (89/336/EEC), and the Low Voltage Directive (73/23/EEC) issued by the Commission of the European Community. CE compliance of this computer is valid only if powered with an HP-provided CE marked AC Adapter.
Regulatory Notices For IEEE 802.11b wireless LAN operation of this product, only a limited band is available in France (Channels 10, 11, 12, and 13 only). l'Autorité de régulation des télécommunications (ART) has special regulations for hotspots allowing other channels, too. Please check with ART (http://www.art-telecom.fr) on this for local rulings and for authorization. Battery Warning Å WARNING: This iPAQ Pocket PC contains a LITHIUM-ION rechargeable battery.
Regulatory Notices Airline Travel Notice Use of electronic equipment aboard commercial aircraft is at the discretion of the airline. Wireless Notices In some environments, the use of wireless devices may be restricted. Such restrictions may apply aboard airplanes, in hospitals, near explosives, in hazardous locations, etc. If you are uncertain of the policy that applies to the use of this device, please ask for authorization to use it prior to turning it on. U.S.
Regulatory Notices Australian Wireless Notice Å WARNING: Switch off this device whenever in an area with a potentially explosive atmosphere (i.e., service stations, chemical plants, etc.).
Regulatory Notices Brazilian Regulatory Wireless Notice Este equipamento opera em caráter secundário, isto é, não tem direito a proteção contra interferência prejudicial, mesmo de estações do mesmo tipo, e não pode causar interferência a sistemas operando em caráter primário. Singaporean Wireless Notice ■ Switch off your cellular telephone when in an aircraft. The use of cellular telephones in an aircraft may be dangerous to the operation of the aircraft, disrupt the cellular network, and is illegal.
Regulatory Notices Taiwanese Wireless Notice User’s Guide A–9
Regulatory Notices User’s Guide A–10
B Specifications System Specifications System Feature Description Processor TI OMAP 1510 Operating System Microsoft Windows Mobile™ 2003 Software for Pocket PC- Phone Edition SDRAM 64-MB SDRAM (55 MB user accessible) ROM 64-MB iPAQ File Store (nonvolatile memory) Up to 20-MB Storage (not available in Korean, Japanese, Traditional Chinese, and Simplified Chinese versions) External Power 10 watt maximum output AC Adapter Display 3.
Specifications System Feature Description (Continued) Infrared (IrDA) IrDA, data transfer up to 115.2 Kb per second Bluetooth Class II device; typical 10 meters (30 feet) range 802.
Specifications System Feature Description (Continued) Power Button LED ■ Blinking Green indicates Notification, tone, pop-up message. ■ Blinking Amber indicates unit is charging. ■ Solid Amber indicates unit is fully charged. ■ LED off indicates power to unit is off. Battery User’s Guide Removable/rechargeable 1800 mAh, 3.7 Volt, Lithium Polymer battery with internal backup battery to maintain data during main battery replacement.
Specifications Physical Specifications HP iPAQ h6300 Series US Metric Length 4.68 in 119.0 mm Width 2.95 in 75.0 mm Depth 0.73 in 18.7 mm Weight 6.
