S1000C User Guide Release 1.5 Document Number: 913114 Document Revision: 1.5.
Copyright 2016 CommScope, All rights reserved. THIS DOCUMENT HAS BEEN DEVELOPED BY COMMSCOPE, AND IS INTENDED FOR THE USE OF ITS CUSTOMERS AND CUSTOMER SUPPORT PERSONNEL. THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED.
Contents Audience ...................................................................................................................... xi Purpose......................................................................................................................... xi What you need to know ............................................................................................... xi Customer documentation .............................................................................................
Contents How data goes over the Internet ................................................................................4-4 Using the External GPS Antenna...............................................................................4-5 Maintenance...............................................................................................................4-6 Chapter 5 Troubleshooting Troubleshooting installation problems.......................................................................
Contents DRAFT S1000C User Guide, Release 1.
List of figures List of figures Box contents ....................................................................................2-2 Setup at a glance ..............................................................................2-3 S1000C location in a building .........................................................2-4 WAN port connection......................................................................2-5 Power supply connection.................................................................
List of tables List of tables Table 1 Table 2 Table 1-1 Table 2-1 Table 3-1 Table 3-2 Table 3-3 Table 3-4 Table 3-5 Table 3-6 Table 3-7 Table 5-1 Table 5-2 Table 5-3 Table 5-4 Customer documentation ..................................................................... xi Conventions ........................................................................................xii 4G DATA LED color key ..................................................................
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New in this release The following section lists documentation changes in CommScope S1000C User Guide (913114) for Release 1.5. Revision 1.5.01 • Initial release of document DRAFT S1000C User Guide, Release 1.
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About this document This document describe S1000C device components, and gives basic installation and setup instructions. Audience This guide is intended for network administrators. Purpose This guide provides the reader with installation and setup instructions for an S1000C device. What you need to know The reader should have a basic understanding of data networks, CDMA, LTE, and general telecommunications practices.
About this document Table 1. Customer documentation Title Contents Airvana Small Cell Deployment Guide (913111) Describes the DMS platform software upgrade procedures from the previous patch release to the current patch release and the DMS rollback and downgrade procedures from the current patch release to the previous patch release. Airvana S1000 Web GUI User Guide (913110) Describes the S1000 Web GUI and how to configure the S1000.
About this document Table 2. Conventions Convention Description Font usage Bold input font Indicates text that must be entered exactly as shown. For example: Enter ping 192.23.10.12. Italic input font Indicates a variable parameter for which you must provide an actual value. For example: >authentication key is a variable parameter. A valid command is: >authentication key 9782503000 Plain output font Indicates system output in a command line or systemgenerated file.
About this document Notes, cautions, and warnings NOTE Notes provide additional information about the subject text. CAUTION Cautions indicate that procedures, if performed incorrectly, can cause equipment damage or data loss. Warnings indicate that procedures, if performed incorrectly, can harm you. DRAFT WARNING xiv 913114 1.5.
Chapter 1 Introduction The S1000C 3G+4G Small Cell Device is an indoor small cell intended for use by small to medium size businesses. The device contains an S1000 coupled with the CDMA FAP in a single enclosure. The combination of the S1000 and cFAP allows both data and voice capability in a single offering. The S1000C offers any-to-any mobility through LTE technology, offering users seamless mobility between indoor and outdoor coverage. It also offers dualconcurrent 2.4/5 GHz 802.
Chapter 1 Introduction WARNING Please read the Safety information on page 6-1 to learn about how to safely use your device. Failure to read and follow the safety information in this user guide may result in serious bodily injury, death, or property damage. NOTE Use the following key when viewing 4G DATA LED tables in this document: Table 1-1. 4G DATA LED color key Solid Red Off Blinking Red DRAFT Solid Green 1-2 913114 1.5.
Chapter 2 Getting Started This chapter describes the contents of the S1000C box and setting up your S1000C. NOTE • What’s in the box on page 2-2 • Setup at a glance on page 2-3 • Setting up your S1000C on page 2-4 • Setting up optional components on page 2-9 When you complete this chapter, configure WiFi and other services of the internal router in Chapter 3, Configuring the S1000C Router. DRAFT S1000C User Guide, Release 1.
Chapter 2 Getting Started What’s in the box Ensure that the following items are in the box, along with the Quick Start Guide. Figure 2-1. Box contents S1000C 3G+4G Small Cell Device Ethernet Cable External GPS Cable DRAFT Power Supply 2-2 913114 1.5.
Chapter 2 Getting Started Setup at a glance The following diagram shows a typical S1000C desktop setup. TIP Place the unit on it’s side on a flat surface to expose the bottom of the unit. You will attach cables to the bottom of the unit. Figure 2-2. Setup at a glance PC or LAN Router (optional) Power Supply PC or LAN Router (optional) S1000C External GPS Antenna (if needed) IMPORTANT: To ensure the best service quality, always connect your S1000C directly to the broadband connection device.
Chapter 2 Getting Started Setting up your S1000C Follow these steps to set up your S1000C inside your office or other location. Figure 2-3. S1000C location in a building Close to Window S1000C DRAFT Elevated Location 2-4 1 Disconnect the power from all devices on your network. 2 Place your S1000C in a central location. For best results, place the S1000 in an elevated location, such as the top of a bookshelf or tall cabinet. 3 Place the unit on it’s side to expose the bottom of the unit.
Chapter 2 Getting Started 4 Connect one end of the yellow Ethernet cable to an available LAN port on your broadband connection device. 5 Connect the other end of the yellow Ethernet cable to your S1000C’s WAN port. Figure 2-4. WAN port connection S1000C WAN Port Broadband Connection Device 6 Turn on your broadband connection device. S1000C User Guide, Release 1.
Chapter 2 Getting Started NOTE Wait a couple of minutes for the broadband device to fully initialize before continuing. 7 Plug the power supply connector into the black power port on your S1000C. Figure 2-5. Power supply connection DRAFT Power Supply 2-6 S1000C 8 Stand the unit upright and carefully move all cables so they come out of one long end of the unit. NOTE: There is room for cables to come out from the beneath the unit once it is placed upright.
Chapter 2 Getting Started When is your S1000C ready to use? When you install and power on your S1000C for the first time, it will go through an automated setup sequence. The side of the device marked 'DATA' displays LEDs for 4G LTE data passing through the device. The side of the device labeled 'VOICE' displays LEDs for 3G voice signals. NOTE Data LEDs and Voice LEDS must be solid green before the S1000C is ready for data and voice traffic.
Chapter 2 Getting Started Table 2-1. 4G Data LED states during S1000C boot sequence (continued) WAN NET GPS LTE WiFi S1000C State WAN port is connected; IPSec tunnel established and UP; GPS Time Fix is available; LTE service is UP; WiFi service is UP. During boot-up the device’s green LED will be solid for a few seconds during initial hardware tests. Upon completion of hardware tests, all LEDs, except the WAN LED, will turn off until the software loads. This takes 1 to 2 seconds.
Chapter 2 Getting Started Setting up optional components In this section: • External GPS antenna setup on page 2-9 • PC or LAN Router Setup on page 2-11 External GPS antenna setup Use the external GPS antenna if the internal antenna of your S1000C does not gain a signal for GPS lock (indicated by a solid red GPS LED for more than 2 hours, solid green indicates GPS lock). Connect the external GPS antenna to your device's GPS connection port.
Chapter 2 Getting Started This diagram shows the proper placement of the external GPS antenna. Figure 2-6. External GPS antenna connection GPS Port DRAFT S1000C NOTE: Place the external GPS antenna on a flat surface near a closed window. 2-10 913114 1.5.
Chapter 2 Getting Started PC or LAN Router Setup Connect a device that you have, such as a PC or a LAN router, to one of the S1000C's LAN ports. TIP To ensure the best service quality, always connect the LAN router to your S1000C. Do not connect it to the broadband connection device. Figure 2-7. PC or LAN router setup To PC or LAN Router LAN Ports S1000C User Guide, Release 1.
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Chapter 3 Configuring the S1000C Router This chapter describes how to configure the internal router: • Overview on page 3-1 • Logging in to the S1000C router on page 3-3 • Configuring WiFi service on page 3-5 • Adding your ISP User Name and Password on page 3-14 Overview Your S1000C contains a built-in router.
Chapter 3 Configuring the S1000C Router Broadband connection device LED display pattern Symptom Action to take DSL modem with built-in router WAN led blinking red Cannot access Internet See FAQs. DSL modem WIFI LED blinking red If the problem persists, contact Customer Support as described in Getting help. Go to Configuring WiFi service DRAFT Cannot access Internet 3-2 913114 1.5.
Chapter 3 Configuring the S1000C Router Logging in to the S1000C router 1 Connect a computer to the S1000C LAN ports. 2 Start the computer. (If it is already running, restart it.) 3 In a web browser, enter the following URL: http://192.168.16.1 NOTE This IP address is the LAN bridge IP address. The login dialog box appears. NOTE 4 Enter the User name admin and the Password admin. 5 Click OK. S1000C User Guide, Release 1.
Chapter 3 Configuring the S1000C Router Home page When connected to the router, the Router Status screen appears as shown below. Log Out button Help button Main menu The main menu, on the top of the screen, contains a menu bar to access the major screens. DRAFT The main menu also contains the following buttons: 3-4 • Log Out – When finished, click this button to log out. • Help – Located at the bottom of the screen, click to view help for the current screen.
Chapter 3 Configuring the S1000C Router Configuring WiFi service Follow this section to setup the S1000C’s WiFi service. You will create and configure SSIDs in the router. 1 Log into the S1000C router by following the procedure in Logging in to the S1000C router. 2 From the Home page click WiFi. Basic Settings On the Basic Settings tab, you to enable and configure the two radios available in the S1000C. Radio 1 has a frequency of 5.0 GHz and Radio 2 has a frequency of 2.4 GHz Figure 3-1. Table 3-1.
Chapter 3 Configuring the S1000C Router Table 3-1. Basic Settings parameters (continued) Parameter Description Channel Bandwidth The following channel bandwidths are supported on Radio 1 and Radio 2: • 20 MHz • 40 MHz • 80 MHz Auto Channel Scan To enable/disable auto channel scan, check/uncheck the box. Channel Number This field shows the list of available channels under the respective radio. Note: To select a channel manually, the Auto Channel Scan option must be disabled.
Chapter 3 Configuring the S1000C Router Multiple SSID Setup The S1000C router supports twelve SSIDs. Eight SSIDs are Private and user configurable; four are Public and configured only by the Operator. 1 Click Multiple SSID Setup. NOTE: Public SSIDs can only be enabled or disabled in the S1000 Router. Public SSIDs are configured from the DMS Device Management Portal under Device Configuration. Refer to DMS Device Management Portal User Guide for S1000 Devices (913157) for details. Figure 3-2.
Chapter 3 Configuring the S1000C Router Table 3-3. Multiple SSID List parameters Parameter Description Security Mode Shows the security mode in which the SSID is currently operating By default, the security mode is WPA2-Personal for Private SSIDs. Visibility To enable/disable SSID broadcast, check/uncheck the box for each of the Private SSIDs and click Apply. Max. Stations Per Radio This feature can be used to restrict the number of connections per SSID.
Chapter 3 Configuring the S1000C Router Table 3-4. Edit SSID Details parameters Parameter Description SSID Setup SSID The name of the network to which a device can associate. SSID must be in the range of 1 to 32 characters, and must be unique. Note: If you want to change the name of the SSID, change the text of the SSID text box, then click Save Changes. All SSID values will remain the same; only the name will change.
Chapter 3 Configuring the S1000C Router 2 Click Save Changes to save your configuration changes. SSID IP configuration To configure the IP address and subnet for an SSID, navigate to AdvancedLAN IP Setup. On this page, you can view the various subnets, including the default IP address range and subnet mask, for every WiFi SSID. You can edit these fields for each SSID by clicking the Edit button for the SSID and entering new values. DRAFT Figure 3-4. 3-10 Table 3-5.
Chapter 3 Configuring the S1000C Router Table 3-5. LAN IP Setup parameters (continued) Parameter Description Starting IP The starting range of the reserved pool of IP Addresses for this SSID. Ending IP The ending range of the reserved pool of IP Addresses for this SSID. Edit Click this button to edit the configuration for the SSID. Lan Interface Details SSID Note: All parameters described above apply to the SSID for the Local Area Network (LAN).
Chapter 3 Configuring the S1000C Router Table 3-6. Advanced Settings parameters Parameter Description Beacon Interval Specifies the time in which a beacon packet must be broadcast. By default, all the SSIDs will be beaconing at an interval of 100msec. (Range: 50 msec to 3500 msec) Transmit Power This defines the strength of the signal being transmitted from a radio. By default, both the radios will be transmitting at the highest Transmit Power.
Chapter 3 Configuring the S1000C Router Figure 3-6. Table 3-7. MAC Address Filtering page MAC Address Filtering parameters Parameter Description Add a MAC Address To add a MAC address in the list, enter a valid MAC address in the text field provided under a SSID and click Add. List of MAC Addresses Displays the list of MAC addresses added. MAC Command This option is used to select the operation for the MAC addresses added in the list.
Chapter 3 Configuring the S1000C Router Adding your ISP User Name and Password If you are using a DSL modem and your device cannot connect to the Internet, you may need to enter your ISP account user name and password so that the S1000C can connect to the Internet. You will use the User Interface of the S1000C internal router to configure this information. TIP DRAFT Before you begin, obtain your ISP user name and password. Contact your ISP if you do not have this information.
Chapter 3 Configuring the S1000C Router 6 Accept the defaults in other fields on the screen. Click Apply. DRAFT When the WAN LED is solid green your Internet connection is available. If setting up PPPoE takes more than 15 minutes at startup, the WAN LED will turn solid red. Once the PPPoE connection is set up, the LED turns solid green. If the LED remains solid red, contact your ISP. S1000C User Guide, Release 1.
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Chapter 4 Using the S1000C This chapter describes how the S1000C works at a high-level, and provides maintenance guidelines. • How the S1000C works on page 4-1 • How data goes over the Internet on page 4-4 • Using the External GPS Antenna on page 4-5 • Maintenance on page 4-6 How the S1000C works The S1000C is a small cell base station with a radio unit that is similar to a cell tower radio.
Chapter 4 Using the S1000C Broadband connection The S1000C connects to an Operator’s network through a broadband Internet connection. Connection speed The S1000C’s actual transmission speed is only as fast as the maximum broadband connection speed. Internet congestion, the number of users on the provider’s network, and other factors can decrease the actual broadband connection speed. Individual bandwidth needs vary per customer. CommScope recommends a minimum of 3 Mbps downstream and 1.
Chapter 4 Using the S1000C Figure 4-1. S1000C internal view S1000C (internal view) Discovery and information exchange The S1000C WAN port is connected to a switch to the network backhaul. The cFAP board’s WAN port is connected to the S1000 board’s LAN port. The S1000C FAP broadcasts its presence on its LAN port from boot up if CSFB to cFAP is enabled and the PairedRefCellId parameter is configured. 2 The cFAP device listens on the WAN port for broadcast messages.
Chapter 4 Using the S1000C How data goes over the Internet LTE data and voice traffic passes between the S1000C and the Internet over the broadband connection device attached to the WAN port of the S1000C. Services and applications provided by the ISP, such as Internet browsing, make use of this path. Voice traffic is switched internally to the 3G network. The S1000’s internal WiFi router generates signals on 2.4G and 5G modes.
Chapter 4 Using the S1000C Using the External GPS Antenna Use the external GPS antenna if the internal antenna of your S1000C does not work (indicated by a solid red GPS LED for more than 2 hours). Connect the external GPS antenna to your device's GPS connection port. If you use the optional GPS antenna: • Place the external GPS antenna horizontally on a flat surface as close to a window as possible. The antenna works best in an open area where it can easily pick up signals.
Chapter 4 Using the S1000C Maintenance With normal use, S1000C is maintenance-free. Follow the recommendations below to ensure that it runs optimally. Ventilation The S1000C has ventilation slots that work best if you don’t block the flow of air to them. For desk mounted devices, keep the device at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow. NOTE For wall mounted devices, keep the a 6 inch (15 cm) clearance above and below the device.
Chapter 5 Troubleshooting This chapter contains tips and procedures to help you troubleshoot your S1000C.
Chapter 5 Troubleshooting 4 Wait 4 minutes. 5 Plug your broadband connection device into an electrical outlet. TIP You may want to consult the documentation of your broadband connection device for any special procedures for connecting a device directly to your broadband connection device. DRAFT If the WAN LED turns solid red after 15 minutes, call Customer Support as described in Getting help on page 5-19. 5-2 913114 1.5.
Chapter 5 Troubleshooting Resetting the S1000C The S1000C has 2 reset buttons on the bottom of the unit. If your S1000C operates properly for an extended period and the WAN LED on the 4G side of the device suddenly starts blinking red, the S1000 may have a problem requiring a reset. To reset the S1000 board, push the Reset button for at least 10 seconds. If the WAN LED on the 3G side starts blinking red, the CFAP may have a problem requiring a reset.
Chapter 5 Troubleshooting LED quick reference Each side of the S1000C has a set of LEDs specific to 4G LTE or 3G VOICE. S1000C LED layout DRAFT Figure 5-2. 5-4 913114 1.5.
Chapter 5 Troubleshooting 4G DATA LEDs Figure 5-3 shows the quick reference for data LED functions. Figure 5-3.
Chapter 5 Troubleshooting 3G VOICE LEDs Figure 5-3 shows the quick reference for voice LED functions. Figure 5-4.
Chapter 5 Troubleshooting Router connection problems If you cannot connect to the S1000C router, there may be a problem with the router, use the following procedures to diagnose the problem. Test for connectivity If the router is properly installed, the LAN connection is OK, and it is powered ON, test the connection by using the Ping command: • Open the command prompt window and enter the command: ping 192.168.16.
Chapter 5 Troubleshooting Table 5-1. Common connection types (continued) Details ISP Data required IPoA (IP over ATM) Normally, the connection is Always on. The IP Address allocated to your PC and related information, such as Network Mask, Gateway IP address, and DNS address. DRAFT Type 5-8 913114 1.5.
Chapter 5 Troubleshooting Using LEDs Use the LEDs to troubleshoot your device. 4G DATA LEDs Table 5-2 lists 4G DATA LEDs. Use these LEDs to troubleshoot LTE data issues with your device. Table 5-2.
Chapter 5 Troubleshooting Table 5-2. LED GPS 4G DATA LED usage and description (continued) Display Pattern S1000 State Description GPS Time Fix is available The current GPS Time Fix is available GPS Time Fix has not been achieved GPS Time Fix has not been achieved since boot-up or DSP reload (30 minutes or more) -or- -or- hardware error a hardware error occurred during startup GPS Time Fix is not available The current GPS Time Fix is not available, including the GPS Holdover case.
Chapter 5 Troubleshooting Table 5-2. LED 4G DATA LED usage and description (continued) Display Pattern WIFI NOTE S1000 State Description WiFi service is UP 2.4 GHz, 5.0 GHz or both WiFi services are UP WiFi service is DOWN WiFi service has not come up (30 minutes or more) -or- -or- hardware error a hardware error occurred during startup WiFi service is coming up or coming down Wifi service has not come up since boot-up, or has gone DOWN.
Chapter 5 Troubleshooting Table 5-3. WAN LED error and fault conditions (continued) NET GPS LTE WIFI S1000C Error/Fault WAN port is connected; IPSec tunnel is UP; GPS Holdover; LTE and WiFi Service is UP. WAN port is connected; IPSec tunnel is UP; GPS Time Fix is not available; LTE Service is DOWN; WiFi Service is UP. WAN port is connected; IPSec tunnel is DOWN; GPS Time Fix is available; LTE service is DOWN; WiFi service is UP.
Chapter 5 Troubleshooting 3G VOICE LEDs Table 5-4 lists 3G VOICE LEDs. Use these LEDs to troubleshoot voice traffic issues with your device. NOTE If all LEDs are Solid Amber, the C4500 cannot pass a hardware self-test. Call Customer Support as described in Getting help on page 5-19. Table 5-4. LED 3G VOICE LED display patterns and actions Action to take Solid green None. Ready state. Blinking green Wait. Accessing service. Solid amber Hardware problem.
Chapter 5 Troubleshooting Table 5-4. LED 3G VOICE LED display patterns and actions (continued) Display Pattern Action to take Solid green None. GPS is ready. Blinking green GPS is trying to aacquire a lock. Perform the following steps if the GPS LED does not turn solid green within 30 minutes: • If you have not already done so, connect the external GPS antenna to your device. GPS • If the external GPS antenna is already connected, move it to a different location, as close to a window as possible.
Chapter 5 Troubleshooting Table 5-4. LED WAN 3G VOICE LED display patterns and actions (continued) Display Pattern Action to take Solid green None. Connected to the Internet. Blinking green Wait. Accessing the Internet connection. Alternating blinking green and amber Wait. Software upgradein progress. Solid amber Hardware problem. Call Customer Support as described in Getting help on page 5-19. Blinking amber Service error. Failed to acquire the Internet connection.
Chapter 5 Troubleshooting FAQs Why does the S1000C need a GPS antenna? The S1000C has a GPS antenna so that it can: • Synchronize properly with the rest of the Operator’s network. • Determine and select the correct radio frequencies available in your area so that the S1000C uses the correct ones. Why does the S1000C need an external GPS antenna? Your device needs the external antenna only when the internal GPS antenna cannot lock on to sufficient satellite signals.
Chapter 5 Troubleshooting I have a DSL modem and cannot connect to the Internet If you are using a DSL modem and your S1000C cannot connect to the Internet, you may need to enter your Internet service provider (ISP) account user name and password so that the device can connect to the Internet. See Adding your ISP User Name and Password on page 3-14. You may also need to adjust the WiFi settings. See Configuring WiFi service on page 3-5.
Chapter 5 Troubleshooting Enter User name ‘admin’ and Password ‘admin’. Click Log In. 6 In the Advanced tab, click Qos Setup. 7 Verify that the Total Uplink Bandwidth value is large enough to support the value recorded from the uplink test. You will need to consider the rate and priority assigned to the LANTC traffic class. DRAFT 5 5-18 913114 1.5.
Chapter 5 Troubleshooting 8 If the problem persists, check the QoS setting in your home router. Ensure that the S1000 has the highest priority. See the home router’s user manual for instructions. 9 If the problem persists, contact your Internet Service Provider. Getting help If you need help with your S1000C, contact Customer Care. Online at www.commscope.com/support • By Phone: Sprint Customer Care (888-206-3585) Call your Internet Service Provider for Internet access troubleshooting.
Chapter 5 Troubleshooting Consult the dealer or an experienced radio/TV technician for help. DRAFT • 5-20 913114 1.5.
Chapter 6 Safety information This chapter contains safety information for your S1000C. • General precautions on page 6-1 • FCC information on page 6-2 General precautions Dust the S1000C occasionally to keep air vents clear of debris. Do not wash it. • The S1000C has ventilation slots that work best if you don’t block them. Keep the S1000C at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow. • Do not operate the S1000C in an extremely dusty or humid environment.
Chapter 6 Safety information FCC information FCC ID: QHY-S1000C ! FCC radiation exposure statement WARNING Changes or modifications not expressly approved by CommScope could void your authority to operate the equipment.
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DRAFT CommScope 250 Apollo Drive Chelmsford, MA 01824, USA Phone: North America +1 (877) 855-4092 (toll free) International: +1 (978) 250-3100 Fax: +1 (978) 250-3910 S1000C User Guide, Release 1.5 913114 1.5.
