S1000 User Guide Release 1.0 DRAFT Document Number: 913109 Document Revision: 10.
Copyright 2015 Airvana LP. All rights reserved. Airvana is a registered trademark of Airvana LP (“Airvana”). All other trademarks are trademarks of their respective owners. This document contains information that is the property of Airvana . This document may not be copied, reproduced, reduced to any electronic medium or machine readable form, or otherwise duplicated, and the information herein may not be used, disseminated or otherwise disclosed, except with the prior written consent of Airvana.
Contents Introduction Getting Started What’s in the box .......................................................................................................... 2 Setup at a glance ........................................................................................................... 3 Setting up your S1000................................................................................................... 4 External GPS antenna setup......................................................................
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List of tables List of tables Table 1 Table 2 Table 3 Table 4 LED color key ....................................................................................... 1 LED states during S1000 boot sequence............................................... 9 LED usage and description ................................................................. 21 LED error and fault conditions............................................................ 23 DRAFT Device Management System Software Installation, Release 1.
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Introduction This User Guide introduces you to the Airvana S1000 service and all its features. It’s divided into five sections: • Getting Started on page 1-2 • Setting up optional components on page 1-11 • Using S1000 on page 1-15 • Troubleshooting on page 1-18 • Safety information on page 1-28 Throughout this guide, you’ll find tips and techniques that help you make the most of your new device and service. It is important that you read each section and note any special requirements.
Chapter 1 Getting Started Getting Started This section describes the contents of the S1000 box and setting up your S1000. What’s in the box Ensure that the following items are in the box: S1000 4G Small Cell Device GPS Cable Ethernet Cable External GPS Antenna Connectors Power Supply DRAFT Stand 2 913109 10.
Chapter 1 Getting Started Setup at a glance The following diagram shows a typical S1000 setup. External GPS Antenna (if needed) IMPORTANT: To ensure the best service quality, always connect your S1000 directly to the broadband connection device. PC or LAN Router (optional) To Internet Power Supply S1000 Broadband Connection Device DRAFT S1000 User Guide, Release 1.
Chapter 1 Getting Started Setting up your S1000 1 Disconnect the power from all devices on your network. 2 Place your S1000 in a central location. For best results, place the S1000 in an elevated location, such as the top of a bookshelf or tall cabinet. DRAFT NOTE: 4 If you have a wall mounted S1000, position the device on an interior wall or pole, allowing at least a 6 inch (15cm) clearance above and below the device. 913109 10.
Chapter 1 Getting Started 3 Connect one end of the yellow Ethernet cable to an available LAN port on your broadband connection device. To S1000 Broadband Connection Device 4 Connect the other end of the yellow Ethernet cable to your S1000’s WAN port. S1000 S1000 User Guide, Release 1.
Chapter 1 Getting Started 5 NOTE Turn on your broadband connection device. Wait a couple of minutes for the broadband device to fully initialize before continuing. 6 Plug the power supply connector into the black power port on your S1000. To Power Supply DRAFT S1000 6 913109 10.
Chapter 1 Getting Started 7 Plug the other end into an available electrical outlet. (We recommend a surge protected outlet.) External GPS antenna setup Use the external GPS antenna if your S1000's internal antenna does not gain a signal for GPS lock (indicated by a solid red GPS LED for more than 2 hours, solid green indicates GPS lock). Connect the external GPS antenna to your device's GPS connection port. NOTE After initial installation, GPS may take 30-40 minutes to get a GPS fix.
Chapter 1 Getting Started GPS Antenna Module NOTE: Place the external GPS antenna, with Airvana facing up, on a flat surface next to a closed window. DRAFT S1000 8 913109 10.
Chapter 1 Getting Started When is your S1000 ready to use? After installing and turning on your S1000 for the first time, the S1000 goes through an automated setup sequence. The table below shows the S1000 LED states during normal boot-up. Refer to Table 1 for LED color codes. Table 2. WAN LED states during S1000 boot sequence NET GPS LTE WiFi S1000 State Performing initial HW tests (1-2 seconds) HW tests are complete; software is loading. Software is loaded; services are initializing.
Chapter 1 Getting Started For a summary of LED status indicators, see LED quick reference on page 1-20. For a complete description of LED states, see Using LEDs on page 1-21. DRAFT NOTE 10 913109 10.
Chapter 1 Setting up optional components Setting up optional components PC or LAN Router Setup Connect a device that you have, such as a PC or a LAN router, to the S1000's LAN port. TIP To ensure the best service quality, always connect the LAN router to your S1000. Do not connect it to the broadband connection device. To PC or LAN Router Configuring the S1000 Router DRAFT S1000 Your S1000 contains a built-in router.
Chapter 1 Setting up optional components steps. However, you may need to configure the built-in router to work with your ISP modem or connection device. The following table lists typical ISP setups and actions to take so that the built-in router works with your existing ISP setup.
Chapter 1 Setting up optional components 3 Enter User name ‘admin’ and Password ‘admin’. Click OK. 4 Click the Setup tab on the Router status page menu bar. Click WAN Settings. 5 Ensure that Yes (PPPoE) is selected. DRAFT S1000 User Guide, Release 1.
DRAFT Chapter 1 Setting up optional components 14 6 Enter your ISP user name in the Login box and your password in the Password box. Select authentication type (PAP, CHAP) from the drop down menu. Enter the Service name information if you have it. Click OK. 7 Accept the defaults in other fields on the screen. Click Apply. When the WAN LED is solid green your Internet connection is available. If setting up PPPoE takes more than 15 minutes at startup, the WAN LED will turn solid red.
Chapter 1 Using S1000 Using S1000 The S1000 is an indoor small cell intended for use by small to medium size businesses. It offers any-to-any mobility through LTE technology, offering users seamless mobility between indoor and outdoor coverage. It also offers dual-concurrent 2.4/5 GHz 802.11ac Wi-Fi to deliver high data rates and performance. The Wi-Fi capabilities include automatic channel selection and Interference avoidance, and Band steering to 5GHz for supporting devices.
Chapter 1 Using S1000 The following table shows recommended bandwidth by usage type: Recommended Download Speed Recommended Upload Speed Wireless Data Up to 3 Mbps per session Up to 1.0 Mbps per session DRAFT Usage Type 16 913109 10.
Chapter 1 Using S1000 How data goes over the Internet Wireless Devices Internet S1000 Wireless Router (optional) Broadband Connection Device ISP (Cable, DSL, Fiber, optic) Customer Network Maintenance With normal use, S1000 is maintenance-free. Follow the recommendations below to ensure that it runs optimally. Ventilation NOTE For wall mounted devices, keep the a 6 inch (15 cm) clearance above and below the device. Cleaning Dust the S1000 occasionally to keep air vents clear of debris.
Chapter 1 Troubleshooting Troubleshooting Need this content... Troubleshooting installation problems If your Broadband turns solid red after 15 minutes, reversing the order of turning on the S1000 and your cable or DSL modem can often resolve this problem. To reverse the order, follow these procedures: 1 Unplug all cables, including power cables from all devices. You can unplug devices in any order. 2 Connect all Ethernet and GPS cables as described in Setting up your S1000 on page 1-4.
Chapter 1 Troubleshooting Resetting the S1000 If your S1000 operates properly for an extended period and the WAN LED suddenly starts blinking red, the S1000 may have a problem requiring a reset. To reset the S1000, push the Reset button for at least 10 seconds (as shown in the drawing below). After resetting, your S1000 goes through an automated setup sequence. During this time, the device's green LEDs will be solid for a few seconds, and then all LEDs will turn off until the software loads.
Chapter 1 Troubleshooting LED quick reference Solid Green: WiFi service UP Solid Red: HW/WiFi service problem Blinking Red: Wifi service error Off: Wifi service or service disabled Solid Green: LTE service UP Solid Red: HW/LTE service problem Blinking Red: LTE service error Off: LTE service sector disabled Solid Green: GPS Time Fix available Solid Red: HW/GPS Time Fix problem Blinking Red: GPS Time Fix not available Solid Green: Ready Solid Red: HW/connection problem Blinking Red: IPSec tunnel error DRAF
Chapter 1 Troubleshooting Using LEDs Use the LEDs to troubleshoot your device. Refer to Table 1 for LED color codes. Table 3. LED LED usage and description Display Pattern WAN NET S1000 State Description WAN port connected WAN port is connected to a peer and has obtained an IP address over the local network.
Chapter 1 Troubleshooting Table 3. LED GPS LED usage and description (continued) Display Pattern S1000 State Description GPS Time Fix is available The current GPS Time Fix is available. GPS Time Fix has not been achieved GPS Time Fix has not been achieved since boot-up or DSP reload (30 minutes or more) -or- -or- hardware error a hardware error occurred during startup GPS Time Fix is not available The current GPS Time Fix is not available, including the GPS Holdover case.
Chapter 1 Troubleshooting Table 3. LED LED usage and description (continued) Display Pattern WiFi S1000 State Description WiFi service is UP 2.4 GHZ, 5.0 GHz or both WiFi services are UP WiFi service is DOWN -or- WiFi service has not been able to come up (30 minutes or more) hardware error -ora hardware error occurred during startup NOTE WiFi service is coming UP or coming DOWN Wifi service has not come up since boot-up, or has gone DOWN. WiFi service is turned Off.
Chapter 1 Troubleshooting Table 4. WAN LED error and fault conditions (continued) NET GPS LTE WiFi S1000 Error/Fault WAN port is connected; IPSec tunnel is UP; GPS Holdover; LTE and WiFi Service is UP. WAN port is connected; IPSec tunnel is UP; GPS Time Fix is not available; LTE Service is DOWN; WiFi Service is UP. WAN port is connected; IPSec tunnel is down; GPS Time Fix is available; LTE service is DOWN; WiFi service is UP.
Chapter 1 Troubleshooting FAQs Why does the S1000 need a GPS antenna? The S1000 has a GPS antenna so that it can: • Synchronize properly with the rest of Sprint's network. • Determine and select the correct radio frequencies available in your area so that the S1000 uses the correct ones. Why does the S1000 need an external GPS antenna? Your device needs the external antenna only when the internal GPS antenna cannot lock on to sufficient satellite signals.
Chapter 1 Troubleshooting 1 Connect your laptop to the LAN port of your AIRAVE and disable WiFi. 2 In a Web browser on your laptop, go to a Web site to test the uplink speed. NOTE: Contact Customer Care for the URL to a recommended Web site. See Getting help for Customer Care contact information. 3 Run a speed test on your uplink speed. Note the maximum speed value. 4 In a Web browser, enter the following IP address: http://
Chapter 1 Troubleshooting 7 Verify that the Total Uplink Bandwidth value is large enough to support the value recorded from the uplink test. You will need to consider the rate and priority assigned to the LANTC traffic class. Is this correct? Please provide the correct test/procedure here. 8 If the problem persists, check the QoS setting in your home router. Ensure that the S1000 has the highest priority. See the home router’s user manual for instructions.
Chapter 1 Safety information Safety information General precautions DRAFT NOTE • Dust the S1000 occasionally to keep air vents clear of debris. Do not wash it. • The S1000 has ventilation slots that work best if you don’t block them. Keep the S1000 at least 2 inches (5 cm) from walls and other surfaces to ensure proper air flow. • Do not operate the S1000 in an extremely dusty or humid environment. • Avoid placing the S1000 near radiators or other heating sources.
Chapter 1 Safety information This device complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions: This device complies with FCC’s RF radiation exposure limits set forth for an uncontrolled environment under the following conditions: • This device should be installed and operated such that a minimum separation distance of 8 inches (20 cm) is maintained between the radiator (antenna) and the user’s or nearby person’s body at all times.
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Backcvr S1000 User Guide, Release 1.
DRAFT Airvana 250 Apollo Drive Chelmsford, MA 01824, USA Phone: North America International: Fax: Web: +1 (877) 855-4092 (toll free) +1 (978) 250-3100 +1 (978) 250-3910 www.airvana.com S1000 User Guide, Release 1.0 913109 10.
