USER GUIDE Cisco Small Business SPA50X and SPA51X Series SPCP IP Phones Models SPA501G, SPA502G, SPA504G, SPA508G, SPA509G, SPA512G, and SPA514G
Contents Chapter 1: Getting Started 4 About This Document 4 Overview of the Cisco Small Business IP Phones 6 Caring for Your Phone Understanding Your Phone Lines and Buttons 7 7 Phone Components 7 Softkey Buttons 9 Using Keypad Shortcuts 11 Accessing the Phone Web Interface 11 Using the Cisco Attendant Console 12 Changing the Cisco SPA500DS Attendant Console Display Chapter 2: Installing Your Phone 13 14 Before You Begin 14 Phone Connections 15 Connecting the Handset 16 Connec
Contents Sending Audio to the Phone Speaker 24 Choosing Your Preferred Audio Device 24 Using the Headset with Your IP Phone 25 Adjusting Call Volume and Muting 25 Adjusting Call Volume 25 Adjusting the Ringer Volume 26 Muting a Call 26 Placing or Answering a Call 26 Using Hold and Resume 27 Using Mute 27 Ending a Call 27 Transferring Calls 28 Performing a Transfer Redialing a Number 28 29 Redialing Calls in the History List 29 Forwarding All Calls to Another Number 30 Settin
Contents Customizing Your IP Phone Screen 38 Changing the IP Phone Screen Contrast 38 Setting the Back Light Timer 39 Configuring the IP Phone Screen Saver 39 Turning on the Screen Saver Immediately 40 Updating Your Ring Tone 41 Using the Cisco SPA501G Interactive Voice Response Menu 41 Advanced Procedures for Technical Support 42 Status Information and Statistics 42 Rebooting, Restarting, and Resetting a Phone 42 Chapter 5: Using the Phone Web User Interface 44 Logging in to the Phon
1 Getting Started This chapter provides an overview of this document and basic information about your Cisco Small Business IP phone. • About This Document, page 4 • Overview of the Cisco Small Business IP Phones, page 6 • Understanding Your Phone Lines and Buttons, page 7 • Accessing the Phone Web Interface, page 11 • Using the Cisco Attendant Console, page 12 About This Document This guide describes the concepts and tasks necessary to use and configure your Cisco Small Business IP Phone.
1 Getting Started About This Document Organization This table describes the contents of each chapter in this document. Title Description Chapter 1 Getting Started An overview of this document and basic information about the Cisco Small Business IP phones. Chapter 2 Installing Your Phone How to connect and install your phone.
1 Getting Started Overview of the Cisco Small Business IP Phones Overview of the Cisco Small Business IP Phones The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network. The phones provide traditional features, such as call forwarding, redialing, speed dialing, transferring calls, conference calling, and accessing voice mail. Calls can be made or received with a handset, headset or over a speaker.
Getting Started Understanding Your Phone Lines and Buttons 1 Caring for Your Phone The Cisco Small Business IP phones are electronic devices that should not be exposed to excessive heat, sun, cold, or water. To clean the equipment, wipe it with a slightly moistened paper or cloth towel. Do not spray or pour cleaning solution directly onto the device. Understanding Your Phone Lines and Buttons Use the following graphic and table to identify the parts of your phone.
1 Getting Started Understanding Your Phone Lines and Buttons Numbered objects in Figure 1 are described in the following table. # Phone Feature Description 1 Handset Pick up to place or answer a call. 2 Message Waiting indicator Displays solid red when you have a new voice mail message. Flashes red during an incoming call. 3 IP phone screen Displays date and time, phone station name, line extensions, and softkey options (except on the Cisco SPA501G).
1 Getting Started Understanding Your Phone Lines and Buttons # Phone Feature Description 7 Messages button Press to access voice mail. (This feature must be set up by your phone system administrator). 8 Hold button Press to place a call on hold. 9 Setup button Press to access a menu to configure features and preferences (such as your directory, status, and speed dials), access your call history, set up functions (such as call forwarding), and provide phone status information.
1 Getting Started Understanding Your Phone Lines and Buttons Button Function << or >> Move left or right through an entry without deleting characters. Cancel Cancels a conference call before the callers are joined. CFwdAll Forwards all calls coming to your phone to a specified number. Confrn Initiates a conference call. Conflx Conferences active lines on the phone together. Delchr Deletes the last number or letter.
1 Getting Started Accessing the Phone Web Interface Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the IP phone screen. (Not applicable to the Cisco SPA501G.) For example, on the Cisco SPA509G, to change your ring settings, press 3 for Settings and press 2 for Ring Type. NOTE Menus and options vary depending on phone model.
Getting Started Using the Cisco Attendant Console 1 To access the phone web user interface: STEP 1 Determine the IP address of the phone: Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA514G: a. Press the Setup button. b. Scroll to network and press select. c. Scroll to view Current IP. This is the IP address of your phone. Cisco SPA501G: a. Press the Setup button. b. Enter 110, then press #. The IP address is recited. (You can also press 9 for help and follow the prompts.
1 Getting Started Using the Cisco Attendant Console Configuration of the Cisco Attendant Console and assignment of the line buttons is typically performed by the phone system administrator and is not described in this document. The Cisco Attendant Console can be configured by using the same phone web user interface for the IP phone to which the Cisco Attendant Console is attached. See the Cisco SPA300 Series, SPA500 Series, and WIP310 Administration Guide on Cisco.com for more information.
2 Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network.
2 Installing Your Phone Phone Connections Phone Connections The phone connections are shown in Figure 1. Figure 1 Phone Connections 1 2 3 4 8 5 6 284539 7 Numbered objects in Figure 1 are described in the following table. # Description 1 Auxiliary port. (For use only with the Cisco Attendant Console.) 2 Upper slots. 3 Lower slots. 4 PC port. 5 Network (switch) port. 6 Cable run.
2 Installing Your Phone Phone Connections # Description 7 Handset port. 8 Power port. (Use only with a PA100 power adapter.) Connecting the Handset STEP 1 Turn the phone body over to expose the ports on the back of the unit. STEP 2 Insert the long end of the phone cord into the RJ-11 handset port on the phone body that is marked with a phone symbol. ! CAUTION Do not insert a telephone line cord into the RJ-11 AUX (auxiliary) port. STEP 3 (Optional) Route the phone cord through the cable slot.
Installing Your Phone Connecting Your Phone to the Network 2 Connecting Your Phone to the Network The phone can be connected to the network by using a Cat5e or higher Ethernet cable, or through a wireless network connection. Connecting Your Phone to the Wired Network To connect the phone by using an Ethernet cable: STEP 1 Insert one end of the Ethernet cable into the network port on the RJ-45 phone port marked “SW.” STEP 2 Insert the other end of the Ethernet cable into the device, such as a switch.
Installing Your Phone Connecting Your Phone to the Network 2 Connecting a PC to Your Phone A PC can be connected to the network through the phone. Cisco does not recommend connecting a PC to the phone if the phone is connected to the network wirelessly. To connect a PC to your phone: STEP 1 Connect one end of a Cat5e or higher Ethernet cable (not provided) to the RJ-45 port marked PC on the back of the phone body. See the Figure 1.
Installing Your Phone Connecting Your Phone to the Network • 2 Wired headsets—Connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone: Installing the Desk Stand or Wall Mount (Optional) The phone can be set on a flat surface, such as a desk, or mounted to a wall. This section describes the installation of the desk stand. If you are attaching an attendant console, attach the console before attaching the desk stand.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 To install the desk stand: STEP 1 Connect the phone stand by lining up the tabs on the stand with the slots on the phone body. STEP 2 Slide the bottom tabs into the lower slots on the phone body and lightly press down on the stand. It should easily slide into the upper stand slots. Do not force it.
Installing Your Phone Mounting the Phone to the Wall (Optional) 2 Reverse the Handset Retention Tab If you mount the phone to a vertical surface, such as a wall, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle. STEP 1 Push the latch in. STEP 2 Slide the retention tab up until it detaches from the phone. STEP 3 Rotate the tab 180° and re-insert into the phone base.
2 Installing Your Phone Verifying Phone Startup Verifying Phone Startup After receiving power and network connectivity, the phone executes a boot sequence. During this sequence, phones with IP phone screens display the Cisco logo, the message Initializing Network and all of the lights on the phone flash. After your phone successfully connects to the network, it checks for and downloads an updated configuration and firmware.
3 Using Basic Phone Functions This chapter provides instructions on using the basic phone functions.
Using Basic Phone Functions Using the Speaker or a Headset 3 Using the Speaker or a Headset You can use the handset, headset, or speakerphone to place or receive a call. And you can switch among these devices during a call; however, only one of these devices at a time can be used. When switching from the handset to the speakerphone, make sure the speakerphone or headset light is illuminated before placing the handset back on the hook.
Using Basic Phone Functions Adjusting Call Volume and Muting 3 To choose your preferred audio device: STEP 1 Press the Setup button. STEP 2 Select Preferences. STEP 3 Choose Preferred Audio Device and press edit. STEP 4 Press option to view your choices. When the option you want is displayed, press ok. STEP 5 Press save.
3 Using Basic Phone Functions Placing or Answering a Call Adjusting the Ringer Volume To adjust the ringer volume, press + on the Volume button to increase the volume, or press - to decrease the volume when the handset is on-hook and the speaker is off. Retain the setting by pressing OK (except on the Cisco SPA501G) and the setting is saved. Muting a Call To mute the phone microphone, speaker, or headset microphone, press the Mute button on the phone. The button glows red.
3 Using Basic Phone Functions Using Hold and Resume Using Hold and Resume To put a call on hold, press the Hold button. A series of beeps or music on hold plays for the caller to indicate that the call is on hold. To resume the call, press the flashing red line button for that call. On the Cisco SPA502G or Cisco SPA512G, press the Resume softkey.
3 Using Basic Phone Functions Transferring Calls Transferring Calls You can perform two types of transfers: • Attended—You call the person to whom you are transferring the call and speak to them before transferring the call. • Blind—You transfer the call without speaking to the other party to whom you are transferring the call. Performing a Transfer Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA514G: STEP 1 During an active call, press Trnsfer.
3 Using Basic Phone Functions Redialing a Number Redialing a Number To redial the last number called, press the Redial softkey (except on the Cisco SPA501G). To redial the last number called from a Cisco SPA501G, press the Redial button. Redialing Calls in the History List You can view, edit, and return calls by looking the number up in a call history list. (The Cisco SPA501G does not have an IP phone screen and does not support these functions.
Using Basic Phone Functions Forwarding All Calls to Another Number 3 Forwarding All Calls to Another Number You can forward all calls to another IP phone in your phone system. For example, calls can be forwarded to your voice mailbox or another extension. You might be able to forward calls to an external number, such as your home or cell phone number, if this is allowed by your phone system administrator. For outside numbers, be sure to include any digit that is required to access an outside line.
Using Basic Phone Functions Picking Up a Call from Another Extension 3 Picking Up a Call from Another Extension You can pick up a call that is ringing at another extension. Depending on the way your phone network is configured by your system administrator, you can pick up a call in the following ways: • To pick up a call that is ringing at an extension in your group, use the GPickUp softkey (except on the Cisco SPA501G).
3 Using Basic Phone Functions Using the Local Directory NOTE You can cancel the conference by pressing the Cancel softkey before connecting the calls. Cisco SPA501G: STEP 1 Press the Conference button during an active call. The first call is placed on hold, a second line is opened, and you hear a dial tone. STEP 2 Dial the second telephone number. STEP 3 When the second person answers, press the Conference button again. All three parties are connected in the conference call.
3 Using Basic Phone Functions Using the Call History Lists Using the Call History Lists You can display several call history lists: • Missed Calls—Shows the last 60 missed calls. • Received Calls—Shows the caller ID of the last 60 answered calls. • Placed Calls—Shows the last 60 numbers dialed from your phone. To display the Call History lists: STEP 1 Press the Setup button. STEP 2 Scroll to Call History and press Select.
4 Using Advanced Phone Features This chapter describes how to configure advanced features on your IP Phone.
Using Advanced Phone Features Logging in to Your Phone 4 STEP 2 Enter your username. STEP 3 Press the Down Arrow key and enter your password. STEP 4 Press Submit. The phone is loaded with your user profile (for example, your configured speed dial buttons). To log out of your phone: STEP 1 If you have the Logout softkey on your phone, press it. (It might be necessary to press More and scroll through the IP phone screen to locate this softkey.) If you do not have the Logout softkey on your phone: a.
Using Advanced Phone Features Creating Speed Dials 4 Creating Speed Dials You can configure up to 32 speed dials. Each speed dial can be a phone number, IP address or URL. You can also configure additional speed dials on unused line buttons on your phone. System-wide speed dials can be configured by the system administrator. Adding Speed Dials You can use the phone menu to add a speed dial that is not associated with a line button.
Using Advanced Phone Features Creating Speed Dials 4 STEP 4 Scroll to Speed Dial Buttons and press Select. STEP 5 Scroll to the entry that you want to change. STEP 6 Press Change to edit the selected entry. STEP 7 Enter the following information: • Label: Enter a name or other identifier for this speed dial entry. • Number: Enter the destination number. STEP 8 Press Submit. The new entry appears in the list, along with the assigned speed dial number.
Using Advanced Phone Features Monitoring/Accessing Another Phone from Your Phone 4 NOTE If you have configured an unused line button with a speed dial number, press the button to dial. Cisco SPA501G: To call one of your configured speed dial numbers, press the number for the speed dial and wait a few seconds.
Using Advanced Phone Features Customizing Your IP Phone Screen 4 STEP 4 Use the navigation button to adjust the IP phone screen contrast: • To decrease the contrast: Press the Left navigation button. • To increase the contrast: Press the Right navigation button. STEP 5 Press OK. Setting the Back Light Timer You can set a timer for your IP phone screen back light so that your IP phone screen becomes dark after a specified period of idle time on the phone. STEP 1 Press the Setup button.
Using Advanced Phone Features Customizing Your IP Phone Screen 4 STEP 4 To change the status of your IP phone screen saver: a. Scroll to Enable Screen Saver and press Edit. b. Press Y/N until the desired option appears: Yes to enable a screen saver or No to disable this feature. c. Press OK to save the changes. STEP 5 To specify the amount of idle time that can elapse before the screen saver appears: a. Scroll to Screen Saver Wait Time and press Edit. b. Clear the displayed time by pressing Clear. c.
4 Using Advanced Phone Features Updating Your Ring Tone Updating Your Ring Tone Each extension of your phone can have a different ring tone. You can also create your own ring tones. To change a ring tone: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select. STEP 3 Scroll to Ring Type and press Select. A list of available tones appears STEP 4 Choose the ring tone that you want to change, and press Select. STEP 5 Scroll through the ring tones. To hear a ring tone, press Play.
Using Advanced Phone Features Advanced Procedures for Technical Support 4 Advanced Procedures for Technical Support Technical support personnel might need to view information about your phone or phone activities. Follow these procedures if instructed to do so by the technical support person assisting you. Status Information and Statistics To view status information and statistics: STEP 1 Press the Setup button. STEP 2 Scroll to Settings and press Select.
Using Advanced Phone Features Advanced Procedures for Technical Support 4 To restart your phone without reloading the firmware: STEP 1 Press the Setup button. STEP 2 Scroll to Restart and press Select. STEP 3 When the confirmation message appears, press OK to confirm or press Cancel to close the message without restarting the phone.
5 Using the Phone Web User Interface Your Cisco IP Phone provides a web interface for the phone user that allows you to configure some features of your phone by using a web browser. Your phone system administrator can allow you to view the phone statistics and modify some or all of the parameters by using the phone web user interface.
Using the Phone Web User Interface Logging in to the Phone Web User Interface 5 Logging in to the Phone Web User Interface To log into the phone web user interface: STEP 1 Get the IP address of your phone: Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G, Cisco SPA514G: a. Press the Setup button. b. Scroll to Settings > Network Configuration. c. Scroll to view IP Address. This is the IP address of your phone. Cisco SPA501G: a. Press the Setup button. b. Enter 110, then press #.
Using the Phone Web User Interface Making the Web Configuration Utility Viewable and Writable 5 • Personal Directory—Personal address book. • Attendant Console Status—Information about Cisco Attendant Consoles, if installed. Making the Web Configuration Utility Viewable and Writable To view the phone parameters by using the phone web user interface, the configuration profile must be enabled.
5 Using the Phone Web User Interface Saving the Configuration Profile STEP 3 To change the status of the Web Server Writable, press Edit. If the option to edit the parameter is not displayed, press **# to display the option. If the edit option does not display after a few seconds, it might be set by your phone system administrator such that you cannot modify this parameter. STEP 4 Press Y/N to toggle the parameter and press OK to set the parameter. STEP 5 To save your change, press Save.
5 Using the Phone Web User Interface Setting Voice System Parameters Parameter Description Enable Web Admin Access Choose yes to enable the phone web server that allows an administrator to modify the phone configuration by using the phone web user interface. Choose no to make the phone web user interface read-only. Admin Passwd Alphanumeric string that allows administrator access to the configuration profile. User Password Alphanumeric string that allows user access to the configuration profile.
5 Using the Phone Web User Interface Setting Voice System Parameters Parameter Description Domain Network domain name. Primary DNS Primary DNS server IP address. Secondary DNS Secondary DNS server IP address. DNS Server Order Method for selecting the DNS server. The options are Manual (enter the IP address of the DNS server manually; do not look at the DHCP-supplied DNS table), Manual/ DHCP, and DHCP/Manual. DNS Query Mode Parallel or Sequential DNS query.
5 Using the Phone Web User Interface Setting Voice System Parameters Parameter Description Enable VLAN Choose yes to enable VLAN. Choose no to disable. Enable CDP Enable CDP only if you are using a switch that has Cisco Discovery Protocol (CDP). CDP is negotiation-based and determines which VLAN the IP phone resides in. Enable LLDPMED Choose yes to enable LLDP-MED for the phone to advertise itself to devices that use that discovery protocol. (By default, this setting is enabled.
5 Using the Phone Web User Interface Setting Voice Regional Parameters Setting Voice Regional Parameters This section describes the fields for the Regional tab. Call Progress Tones Parameter Description Dial Tone Prompts the user to enter a phone number. Defaults to 350@-19,440@-19;10(*/0/1+2). Outside Dial Tone Alternative to the Dial Tone. It prompts the user to enter an external phone number, as opposed to an internal extension.
5 Using the Phone Web User Interface Setting Voice Regional Parameters Parameter Description Confirm Tone Brief tone to notify the user that the last input value has been accepted. Defaults to 600@-16; 1(.25/.25/1). SIT1 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP IP phone screen. Defaults to 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/ 2,.380/0/3,0/4/0).
5 Using the Phone Web User Interface Setting Voice Regional Parameters Parameter Description Holding Tone Informs the local caller that the far end has placed the call on hold. Defaults to 600@-19*(.1/.1/1,.1/.1/1,.1/9.5/1). Conference Tone Played to all parties when a three-way conference call is in progress. Defaults to 350@-19;20(.1/.1/1,.1/9.7/1). Secure Call Indication Tone Played when a call has been successfully switched to secure mode.
Using the Phone Web User Interface Setting Voice Regional Parameters 5 Example 1: Dial Tone 350@-19,440@-19;10(*/0/1+2) Number of Frequencies = 2 Frequency 1 = 350 Hz at -19 dBm Frequency 2 = 440 Hz at -19 dBm Number of Cadence Sections = 1 Cadence Section 1: Section Length = 10 s Number of Segments = 1 Segment 1: On=forever, with Frequencies 1 and 2 Total Tone Length = 10s Example 2: Stutter Tone 350@-19,440@-19;2(.1/.
5 Using the Phone Web User Interface Setting Voice Regional Parameters Example 3: SIT Tone 985@-16,1428@-16,1777@-16;20(.380/0/1,.380/0/2,.380/0/3, 0/4/0) Number of Frequencies = 3 Frequency 1 = 985 Hz at -16 dBm Frequency 2 = 1428 Hz at -16 dBm Frequency 3 = 1777 Hz at -16 dBm Number of Cadence Sections = 1 Cadence Section 1: Section Length = 20s Number of Segments = 4 Segment 1: On=0.38s, Off=0s, with Frequency 1 Segment 2: On=0.38s, Off=0s, with Frequency 2 Segment 3: On=0.
5 Using the Phone Web User Interface Setting Voice Phone Parameters Parameter Description Cadence 6 Cadence script for distinctive ring 6. Defaults to60(.2/.4,.2/.4,.2/4). Cadence 7 Cadence script for distinctive ring 7. Defaults to 60(4.5/4). Cadence 8 Cadence script for distinctive ring 8. Defaults to 60(0.25/9.75) Cadence 9 Cadence script for distinctive ring 9. Defaults to 60(.4/.2,.4/2). Setting Voice Phone Parameters This section describes the parameters in the Phone tab.
5 Using the Phone Web User Interface Setting Voice User Parameters Setting Voice User Parameters The voice User parameters control the phone user options, such as caller ID and speed dial numbers. The table identifies and describes the parameters in the User tab. Parameter Description Cfwd Setting Choose yes to enable call forwarding. Choose no to disable the feature. Cfwd All Dest Enter the target phone number to where all calls are forwarded.
5 Using the Phone Web User Interface Setting Voice User Parameters Parameter Description Block ANC Setting Choose yes to block anonymous callers. Choose no to disable the feature. Blocking anonymous calls prevents a call with an unknown Caller ID from ringing your phone. For example, if a caller set their phone to not display their Caller ID, the call is considered anonymous. These callers receive a busy signal or message. DND Setting Choose yes to enable Do Not Disturb.
5 Using the Phone Web User Interface Viewing Call History Lists Parameter Description Handset Version Handset Version—Administrator can change the handset version manually. Auto—Phone automatically sets the handset version based on the hardware version and model. (Default) Original—Handset set to Version 2 and below. V3—Handset set to Version 3. This parameter should not be modified, unless you are requested to do so by your phone system administrator. Deep Bass Standard tone or enhanced bass tone.
5 Using the Phone Web User Interface Using Your Personal Directory Using Your Personal Directory Your IP phone provides a phone directory for you to store and view frequently dialed numbers. This directory appears on your phone, and you can dial numbers from the directory. The Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, and Cisco SPA509G support up to 100 entries. The Cisco SPA512G and Cisco SPA514G support up to 150 entries. (Not available for the Cisco SPA501G.
5 Using the Phone Web User Interface Viewing Attendant Console Status Parameter Description Subscribe Retry Interval Length of time the Cisco Attendant Console waits to try again if the subscription fails. HW Version Hardware version of the attendant console. SW Version Firmware (software) version of the attendant console. Key Name assigned to each key on the Cisco Attendant Console. Name Name identifying the entry.
A Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco SPA IP phones. Product Resources Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Online Technical Support and Documentation (Login Required) www.cisco.com/support Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_ business_support_ center_contacts.html Software Downloads (Login Required) Go to tools.cisco.
A Where to Go From Here Regulatory Compliance and Safety Information for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones www.cisco.com/en/US/docs/voice_ip_comm/ csbpipp/ip_phones/regulatory_compliance/ guide/rcsi_500_series.pdf Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb Marketplace www.cisco.
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