ADMINISTRATION GUIDE Cisco Small Business IP Phones Models SPA301, 303, 501G, 502G, 504G, 508G, 509G, 525G/525G2, and WIP310
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Contents Chapter 1: Getting Started 12 Overview of the Phones 12 Cisco SPA500S Attendant Console 14 Network Configurations 14 Cisco SPA 9000 Voice System 15 Cisco Unified Communications 500 Series for Small Business 16 Other SIP IP PBX Call Control Systems 17 Prerequisites 17 Upgrading Firmware 18 Determining the Current Firmware Version 18 Determining Your IP Address 20 Downloading the Firmware 21 Installing the Firmware 21 Using the Web-Based Configuration Utility 22 Understan
Contents Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2 (MetaSwitch) 39 Configuring Unused Line Keys to Access Services 40 Configuring Line Key LED Patterns on the Cisco SPA300 Series or Cisco SPA500 Series IP Phone 41 Configuring Extensions Chapter 3: Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 43 45 46 Configuring the Phone Name 46 Configuring Voice Mail 46 Configuring Internal Voice Mail for Each Extension (When Usi
Contents Enabling Paging (Intercom) 59 Single Page 59 Group Paging 59 Configuring a Phone to Automatically Accept Pages 60 Configuring Paging Groups 60 Enabling Secure Call 62 Enabling Service Announcements 62 Customizing Phone Softkeys 62 Programmable Softkeys 67 Configuration Example 68 Configuring the Message Waiting Indicator 69 Configuring Ring Tones 70 Configuring On-Demand Ring Tones (Cisco SPA525G/525G2) 71 User-Created MP3 Ring Tones (Cisco SPA525G/525G2) 72 Creating an
Contents Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 89 Configuring BroadSoft Directory 89 Configuring Synchronization of Do Not Disturb and Call Forward 90 Configuring XML Services 91 Configuring Music On Hold 93 Configuring Extension Mobility 94 Configuring Video Surveillance on the Cisco SPA525G/525G2 95 Configuring the User Name and Account on the Camera 96 Entering Camera Information Into the Cisco SPA525G/525G2 Configuration Utility 96 Viewing the Vi
Contents NAT Mapping with Session Border Controller 124 NAT Mapping with SIP-ALG Router 124 Configuring NAT Mapping with a Static IP Address 124 Configuring NAT Mapping with STUN 125 Determining Whether the Router Uses Symmetric or Asymmetric NAT 126 Chapter 5: Configuring Security, Quality, and Network Features Setting Security Features 128 128 SIP Initial INVITE and MWI Challenge 129 SIP Over TLS 129 SRTP and Securing Calls 130 Secure Call Indication Tone 131 Ensuring Voice Quality 1
Contents Chapter 6: Provisioning Basics Provisioning Capabilities Provisioning Configuration from Phone Keypad 160 161 161 IP Phone Configuration Profiles 163 Obtaining the SPC Tool 164 General Purpose Parameters 165 Sample Configuration File 165 Upgrading, Resyncing, and Rebooting Phones 166 Firmware Upgrade Parameters 167 Resyncing a Phone 168 Rebooting a Phone 169 Redundant Provisioning Servers 169 Retail Provisioning 169 Automatic In-House Preprovisioning 170 Configuration Acces
Contents Distinctive Ring Patterns 179 Control Timer Values (sec) 180 Configuring Supplementary Services (Star Codes) 181 Entering Star Code Values 181 Activating or Deactivating Supplementary Services 186 Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 186 Bonus Services Announcement description 187 Outbound Call Codec Selection Codes 188 Miscellaneous Parameters 189 DTMF Parameters 189 Localizing Your IP Phone 190 Managing the Time and Date 191 Configuri
Contents Chapter 9: Configuring the Cisco SPA500S Attendant Console 208 Cisco SPA500S Features 209 Setting Up the Cisco SPA500S Attendant Console 210 Configuring the Cisco SPA 9000 for the Cisco SPA500S 211 Configuring the BroadSoft Server for the Cisco SPA500S 211 Configuring the Asterisk Server for the Cisco SPA500S 212 Configuring the Cisco SPA500S 213 Unit/Key Configuration Scripts 214 Assigning Cisco SPA500S LEDs to Phone Extensions 215 Cisco SPA 9000 Syntax 216 BroadSoft syntax 2
Contents Internet Connection Type and Static IP Settings 235 PPPoE Settings (Cisco SPA525G/525G2 Only) 236 Optional Network Configuration 236 VLAN Settings 237 Wi-Fi Settings (Cisco SPA525G/525G2 Only) 239 Bluetooth Settings (Cisco SPA525G/525G2 Only) 239 VPN Settings (Cisco SPA525G/525G2 Only) 239 SIP Tab 240 SIP Parameters 240 SIP Timer Values (sec) 244 Response Status Code Handling 246 RTP Parameters 247 SDP Payload Types 249 NAT Support Parameters 252 Linksys Key System Para
Contents Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series) 283 Ring Tone (WIP310) 284 Auto Input Gain (dB) 285 Multiple Paging Group Parameters 286 BroadSoft Settings 286 Lightweight Directory Access Protocol (LDAP) Corporate Directory Search 288 XML Service 291 Extension Mobility 291 Programmable Softkeys 292 Ext Tab 294 General 295 Share Line Appearance 295 NAT Settings 296 Network Settings 296 SIP Settings 297 Call Feature Settings 301 Proxy and Registration 304 S
Contents Attendant Console Status 317 Cisco SPA525G/525G2-Specific Tabs 318 Wi-Fi 318 Bluetooth 319 Personal Address Book 320 Call History 321 Speed Dials 321 Firmware Upgrade 321 Appendix C: Where to Go From Here 322 Cisco Small Business SPA300 Series, SPA500 Series, and WIP310 IP Phone Administration Guide 11
1 Getting Started This chapter contains basic information on Cisco SPA300 Series, Cisco SPA500 Series and Cisco Wireless-G IP Phones.
1 Getting Started Overview of the Phones The Cisco SPA IP Phone family includes the models shown in the following table: Model Screen Lines Softkeys Navigation Button SPA301 No 1 None No SPA303 128 X 64 monochrome LCD 3 4 dynamic Four-way navigation key SPA501G Paper labels 8 4 fixed (forward, cancel, conference, and transfer) No SPA502G 128 X 64 monochrome LCD with backlight 1 4 dynamic Four-way navigation key SPA504G 4 SPA508G 8 SPA509G 12 SPA525G/ SPA525G2 320 X 240 col
Getting Started Cisco SPA500S Attendant Console 1 Cisco SPA500S Attendant Console The Cisco SPA500S Attendant Console is used with the Cisco SPA300 Series and Cisco SPA500 Series IP Phone models to provide additional lines. The Cisco SPA500S has 32 LEDs/buttons for dialing, call transfer, call pick up and call monitoring. Multi-colored LEDs monitor the status of each configured voice line via busy lamp field (BLF). You can attach two attendant consoles to an IP phone, for 64 LEDs/buttons.
1 Getting Started Network Configurations SPA IP Phones WIP310 IP PSTN Gateway Smart Switch IP PBX Wireless Router Analog Phones or Fax Machines Analog Phone Lines Integrated Access Device Internet 276459 IAD Figure 1 Network Configuration Example NOTE Using the Cisco SPA IP Phones as part of a Cisco SPA 9000 Voice System Network provides seamless integration of advanced features, such as paging, call pickup, and shared line appearances.
1 Getting Started Network Configurations At minimum, the Cisco SPA 9000 Voice System includes a Cisco SPA 9000 IP PBX and one or more Cisco SPA IP Phones. These devices are connected through a switch to a local area network. With an Internet connection, the Cisco SPA 9000 Voice System can subscribe to ITSP services to take advantage of low calling rates.
1 Getting Started Prerequisites Other SIP IP PBX Call Control Systems The Cisco SPA IP Phones are compatible with other IP PBX call control systems, such as BroadSoft and Asterisk, that use SIP for call processing. Configuration of those systems is not covered in this document. Additional resources for configuring the Cisco SPA IP Phones to work with these systems are available in Appendix C, “Where to Go From Here.
1 Getting Started Upgrading Firmware Upgrading Firmware Phones should be upgraded to the latest firmware before using any administration features. There are various ways to upgrade your firmware: All Phones • Cisco SPA 9000 Voice System Setup Wizard—If you are using the Cisco SPA IP Phones with a Cisco SPA 9000, you can use the Cisco SPA 9000 Voice System Setup Wizard to upgrade your phones. See the Cisco SPA 9000 Voice System Setup Wizard User Guide.
1 Getting Started Upgrading Firmware Cisco SPA301G STEP 1 Quickly press the asterisk (*) button four times. STEP 2 In the IVR menu, enter 150, then press #. The firmware version is recited. Cisco SPA501G STEP 1 Press the Setup button. STEP 2 In the IVR menu, enter 150, then press #. The firmware version is recited. Cisco SPA303, Cisco SPA502G, Cisco SPA504G, Cisco SPA508G, Cisco SPA509G STEP 1 Press the Setup button. STEP 2 Scroll to Product Info and then press Select.
1 Getting Started Upgrading Firmware Determining Your IP Address Before you upgrade, you’ll need the IP address of the phone you are upgrading. To get your IP address: Cisco SPA301 STEP 1 Quickly press the asterisk (*) button four times. STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited. Cisco SPA501G STEP 1 Press the Setup button. STEP 2 In the IVR menu, enter 110, then press #. The IP address is recited.
1 Getting Started Upgrading Firmware STEP 3 The IP Address section displays the IP address. Downloading the Firmware NOTE Requires a Cisco.com user ID and password. STEP 1 Direct your browser to the following URL: http://www.cisco.com/public/sw- center/index.shtml. STEP 2 Search to locate your product. STEP 3 Locate the download page and download the firmware file.
Getting Started Using the Web-Based Configuration Utility 1 STEP 4 Browse to select the firmware file from your PC. Click Submit. The firmware is installed and your phone reboots. WIP310 STEP 1 Turn off your WIP310 and connect it to your computer by using the USB cable. STEP 2 Double-click the executable file for the firmware upgrade (for example, double- click wip310-5-0-11.exe). STEP 3 Follow the on-screen instructions.
Getting Started Using the Web-Based Configuration Utility 1 To access the IP phone configuration utility: STEP 1 Launch a web browser on a computer that can reach the phone on the network. STEP 2 Direct the browser to the IP address of the phone. To determine the IP address: • Cisco SPA301: Press the asterisk (*) button four times. In the IVR menu, enter 110, then press #. The IP address is recited. • Cisco SPA501G: Press the Setup button. In the IVR menu, enter 110, then press #.
Getting Started Using the Web-Based Configuration Utility 1 Cisco SPA501G STEP 1 Press the Setup button on the phone. STEP 2 In the IVR menu, enter 7932. STEP 3 Press 1 to enable the web server, then press #. STEP 4 To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. WIP310 STEP 1 In the Home screen, press the Select button to choose Settings. STEP 2 Press the Select button again to reach the Settings menu. STEP 3 Scroll to highlight Misc Settings and press the Select button.
Getting Started Using the Web-Based Configuration Utility 1 The Administrator account can modify all web profile parameters, including web parameters available to the user login. The Administrator specifies the parameters that a User account can modify using the Provisioning tab of the configuration utility. NOTE No default passwords are assigned to either the Administrator or User accounts. Only the Administrator account can assign and change passwords.
1 Getting Started Using the Web-Based Configuration Utility To perform these tasks... In the configuration utility, click the ... View phone, extension, and line/call information, including: Info tab • DHCP, current IP address, DNS addresses • Software and hardware versions • Broadcast, RTP, and SIP information • Registration state • Packets sent, received, lost, and other information Configure system-level parameters, including network and debug parameters.
1 Getting Started Using the Web-Based Configuration Utility To perform these tasks... In the configuration utility, click the ...
1 Getting Started Using the Web-Based Configuration Utility To perform these tasks... In the configuration utility, click the ... Customize user-level parameters, including: User tab • Call forward • Speed dial See Chapter 3, “Customizing Cisco SPA and Wireless IP Phones.
1 Getting Started Viewing Phone Information Viewing Phone Information After you log on to the configuration utility (see “Using the Web-Based Configuration Utility” section on page 22), you can check the current status of the Cisco SPA IP Phone by clicking the Info tab. The Info tab shows information about all phone extensions, including phone statistics and the registration status. All fields are read-only. See “Info Tab” section on page 224 for more information about the fields.
Getting Started Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone • • 1 6—DNS—Recites the primary DNS server address. 2—Protocol - 1—Call Control Protocol—Recites the current call control protocol. Press 1 to change, or * to go back. - 2—Multicast Address—Recites the multicast address. Press 1 to change, or * to go back. - 3—CDP—Tells you if CDP is enabled. Press 1 to change, or * to go back. - 4—SPCP Auto Detection—Tells you if SPCP auto detection is enabled.
Getting Started Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 1 Number Option 170 Recites the HTTP port on which the web server listens. Defaults to 80. 180 Recites the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). 220 Recites the method of call control (SIP or SPCP).
Getting Started Using IVR on the Cisco SPA301 and Cisco SPA501G IP Phone 1 Number Option 131 Set a gateway. Enter the address (use * to enter the “.” value), then press #. To save, press 1; to review, press 2; to re-enter, press 3; to exit, press *. NOTE DHCP must be disabled to use this option; if DHCP is not disabled, you receive an error message. 161 Set the address of the primary Domain Name Server (DNS). Enter the address (use * to enter the “.” value), then press #.
2 Configuring Lines and Extensions This chapter contains the following sections: • Configuring Lines, page 33 • Configuring Extensions, page 43 Configuring Lines The Cisco SPA IP Phones (also called stations in this document) provide different numbers of lines depending on the phone model. See the “Overview of the Phones” section on page 12 for more information. Each line corresponds to a phone number (or extension) used for calls. Each line can support two calls.
Configuring Lines and Extensions Configuring Lines 2 NOTE The Cisco SPA300 Series and Cisco SPA500 Series IP Phones support the “private hold” feature for MetaSwitch and BroadSoft. Users who have a shared line can press the “PrivHold” softkey, and the call can only be resumed by the user who placed the call on hold. Each station with an SLA can be configured independently.
Configuring Lines and Extensions Configuring Lines 2 Configuring Shared Line Appearance After configuring the line and choosing shared in the Shared Call Appearance field, perform the following steps: STEP 1 Click the Ext tab of the extension that is shared (do not use Ext 1). STEP 2 Under General, in the Line Enable field, choose yes. STEP 3 Under Share Line Appearance, in the Share Ext field, select shared.
Configuring Lines and Extensions Configuring Lines 2 For example, Bob and Chris share the extension 401. A caller, Adam, calls extension 401. Bob answers the call. Adam and Bob are connected. If Chris has the SCA Barge-In Enable field on her phone set to yes, she can press the line button for extension 401. Then Chris and Adam are connected in a call and Bob is dropped from the call. NOTE The Cisco SPA525G/525G2 supports the “private hold” feature for MetaSwitch and Broadsoft.
Configuring Lines and Extensions Configuring Lines 2 To configure this feature for Bob’s Cisco SPA508G: STEP 1 Log in to the web configuration utility. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Phone tab. STEP 5 Find the first line to configure (line 4 in this example): a. From the Extension drop down list, choose Disabled. b. From the Share Call Appearance drop-down list, choose private. c.
Configuring Lines and Extensions Configuring Lines 2 If the phone LEDs display orange or slow blinking orange, there is a problem: Orange denotes that the phone failed to subscribe (received 4xx response) and slow blinking orange denotes an undefined problem (there may be no response to subscribe, or BLF). In this example, after this configuration, Bob will be able to monitor Stephanie’s line. He can press line button 4 to pick up a call ringing at Stephanie’s line.
Configuring Lines and Extensions Configuring Lines 2 STEP 6 Click Submit All Changes. In this example, after this configuration, Bob can press line button 5 to dial Mark’s line. Configuring Unused Line Keys for Call Park on the Cisco SPA525G/525G2 (MetaSwitch) You can configure unused line keys for call park (for the MetaSwitch softswitch) on the Cisco SPA525G/525G2. Users can then press this line button to park a call or retrieve a parked call. To configure: STEP 1 Log in to the configuration utility.
Configuring Lines and Extensions Configuring Lines 2 STEP 7 Click Submit All Changes. Configuring Unused Line Keys to Access Services On the Cisco SPA300 Series or Cisco SPA500 Series IP Phones, unused or idle phone lines can also be configured to access services, such as the following: • XML services • MP3 player (Cisco SPA525G/525G2) • Weather (RSS) • News (RSS) To configure line keys to access services: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login.
Configuring Lines and Extensions Configuring Lines - mp3: pressing the line button starts the mp3 player. - weather: pressing the line button accesses weather information. - news: pressing the line button accesses news. 2 For example, to configure line 4 for the mp3 player: fnc=mp3 STEP 6 Click Submit All Changes.
2 Configuring Lines and Extensions Configuring Lines Parameters Description Idle LED Appears when the line is idle. Defaults to blank (c=r). Remote Undefined LED LED pattern during the Remote Undefined state, where the shared call state is undefined (the station is still waiting for the state information from the application server). Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d.
2 Configuring Lines and Extensions Configuring Extensions Parameters Description Remote Active LED Appears when another station is engaged in an active call on this shared call appearance. (applicable only to shared call appearance) Local Held LED Defaults to blank (c=r;p=d). Appears when the call appearance is held by this station. Defaults to blank (c=r;p=s). Remote Held LED (applicable only to shared call appearance) Appears when another station places this call appearance on hold.
Configuring Lines and Extensions Configuring Extensions 2 STEP 3 Click the Ext tab for the extension you want to configure. STEP 4 In the General section, make sure that Line Enable is set to yes. You can configure many parameters differently for different extensions. These parameters are grouped on the Ext tab. These parameters are explained in other sections of this document: • NAT, Network, and SIP Settings—Chapter 4, “Configuring SIP, SPCP, and NAT.
3 Customizing Cisco SPA and Wireless IP Phones This chapter describes customizing the SPA IP phones and contains the following sections: • Configuring Phone Information and Display Settings, page 46 • Configuring Linksys Key System Parameters, page 54 • Enabling Call Features, page 54 • Customizing Phone Softkeys, page 62 • Configuring the Message Waiting Indicator, page 69 • Configuring Ring Tones, page 70 • Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone, page 74 • Configurin
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 • Configuring Music On Hold, page 93 • Configuring Extension Mobility, page 94 • Configuring Video Surveillance on the Cisco SPA525G/525G2, page 95 Configuring Phone Information and Display Settings The configuration utility allows you to customize the phone and configure settings such as the phone name, background photo, logo, and screen saver.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 STEP 5 (Optional) Enter the Voice Mail Subscribe Interval, or the expiration time, in seconds, of a subscription to a voice mail server. STEP 6 Click Submit All Changes. The phone reboots. Configuring Internal Voice Mail for Each Extension (When Using Cisco SPA 400 for Voice Mail) STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 STEP 3 Click the Phone tab. STEP 4 To display a text logo, in the Text Logo field, enter logo text as follows: • Up to two lines of text • Each line must be fewer than 32 characters • Insert a new line character (\n) and escape code (%0a) between lines For example, “Super\n%0aTelecom” will display: Super Telecom • Use the + character to add spaces for formatting.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings • 3 Use the + character to add spaces for formatting. For example, you can add multiple + characters before and after the text to center it. STEP 4 In the Logo Type field, select Text Logo. STEP 5 Click Submit All Changes. The phone reboots. Changing the Display Background (Cisco SPA300 Series and Cisco SPA500 Series) You can use a picture to customize the background on your IP phone LCD displays.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 If the HTTP Refresh Timer is set in the server’s response to BMP Picture Download URL, the phone downloads the picture from the link and displays it on the screen. The phone automatically retrieves the picture after the specified number of seconds. STEP 7 Click Submit All Changes. When the BMP Picture Download URL is changed, the phone compares the URL to the previous image’s URL.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 Configuring the Screen Saver You can configure a screen saver for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones. (Not applicable to WIP310.) This option enables a screen saver on the phone’s LCD. When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly using phone’s Setup button.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 Cisco SPA525G/525G2: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Screen, in the Screen Saver Enable field, choose yes. STEP 5 In the Screen Saver Type field, choose the display type: • Black Background—Displays a black screen. • Gray Background—Displays a gray screen.
Customizing Cisco SPA and Wireless IP Phones Configuring Phone Information and Display Settings 3 STEP 4 Under LCD, in the LCD Contrast field, enter a number value from 1 to 30. The higher the number, the greater the contrast on the screen. STEP 5 Click Submit All Changes. Cisco SPA525G/525G2: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab. STEP 4 Under Screen, in the LCD Contrast field, enter a number value from 1 to 30.
Customizing Cisco SPA and Wireless IP Phones Configuring Linksys Key System Parameters 3 Configuring Linksys Key System Parameters To configure the phone as part of a Linksys Key System (for use with the Cisco SPA 9000): STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under Linksys Key System Parameters, configure the following fields: • Linksys Key System—Enables or disables the Linksys Key System for use with the Cisco SPA 9000.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 Enabling Anonymous Call and Caller ID Blocking Services STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, under the type of call blocking to enable, choose yes. • Block ANC Serv—Blocks anonymous calls. • Block CID Serv—Blocks outbound caller ID.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 Enabling Call Back Service Call back is a feature that forces the phone to repeatedly try a number that has been dialed and received a busy response. The busy number is tried until the call goes through and the phone rings on the user’s end. To enable call back service: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 Enabling Call Transfer and Call Forwarding Services STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, under the transfer type you want to enable, choose yes: • Attn Transfer Serv—Attended call transfer service. The user answers the call before transferring it. • Blind Transfer Serv—Blind call transfer service.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 Enabling Do Not Disturb You can allow users to turn the Do Not Disturb feature on and off. This feature directs all incoming calls to voice mail or, if voice mail is not configured, plays a message to the caller saying the user is unavailable. NOTE On the Cisco SPA300 Series and Cisco SPA500 Series IP Phones, users can press the Ignore softkey to divert a ringing call to the forwarded destination.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 Logging Missed Calls (Cisco SPA300 Series and Cisco SPA500 Series) You may want to disable or enable missed call logging per extension. For example, if you have set up a line to monitor another user’s line, you may want to disable missed call logging for the monitored line. STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the User tab.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 To enable paging: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Supplementary Services, under Paging Serv, choose yes. STEP 5 Click Submit All Changes. Configuring a Phone to Automatically Accept Pages To configure a phone to automatically accept pages: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced.
Customizing Cisco SPA and Wireless IP Phones Enabling Call Features 3 STEP 4 Under Multiple Paging Group Parameters, enter the paging commands into the Group Paging Script field. The syntax is as follows: pggrp=ip-address:port;[name=xxx;]num=xxx;[listen={yes|no}]]; Where: • IP address: Multicast IP address of the phone that will listen for and receive pages. • port: Port on which to page; you must use different ports for each paging group.
Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys 3 Enabling Secure Call See Setting Security Features, page 128. Enabling Service Announcements The Service Announcements features allows a user to send announcement requests to a customer-supplied announcement server. (Not applicable to the WIP310.) STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab.
3 Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys STEP 5 Edit the softkeys depending on the call state in which you want the softkey to display. See the following table for information about softkeys. STEP 6 Click Submit All Changes. In the Programmable Softkeys section, each phone state is displayed and the softkeys that are available to display during that state are listed. Each softkey is separated by a semicolon.
3 Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys Keyword Key Label Definition Available Phone States bxfer BlindXfer/ bxfer Performs a blind call transfer (transfers a call without speaking to the party to whom the call is transferred). Requires that Blind Xfer Serv is enabled. Connected, Connected cancel Cancel Cancels a call (for example, when conferencing a call and the second party is not answering).
3 Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys Keyword Key Label Definition Available Phone States dnd DND Sets Do Not Disturb to prevent calls from ringing the phone. Idle, Off-Hook (no input), Hold, Shared-Active, Shared-Held em_login Login Logs user in to Extension Mobility. Idle em_logout Logout Logs user out of Extension Mobility. Idle endcall End Call Ends a call.
3 Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys Keyword Key Label Definition Available Phone States park Park Puts a call on hold at a designated “park” number. Connected phold PrivHold Puts a call on hold on an active shared line. Connected pickup Pickup Allows user to answer a call ringing on another extension by entering the extension number. Idle, Off-Hook (no input) redial Redial Displays the redial list.
Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys 3 Programmable Softkeys The Cisco SPA300 Series and Cisco SPA500 Series IP Phones provide six programmable softkeys (fields PSK 1 through PSK 6). These keys can be defined by either a speed dial script or an XML service script. To configure programmable softkeys: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab.
Customizing Cisco SPA and Wireless IP Phones Customizing Phone Softkeys 3 You can use macro variables in XML URLs. The following macro variables are supported: • User ID—UID1, UID2 • Display name—DISPLAYNAME1, DISPLAYNAME2 • Auth ID—AUTHID1, AUTHID2 • Proxy—PROXY1, PROXY2 • MAC Address—MA • Product Name—PN • Product Series Number—PSN • Serial Number—SERIAL_NUMBER STEP 5 Click Submit All Changes.
Customizing Cisco SPA and Wireless IP Phones Configuring the Message Waiting Indicator • 3 Idle Key List: Edit the field to add psk1|1 to the beginning of the string; for example: psk1|1;em_login;acd_login;acd_logout;avail;unavail; redial;dir;cfwd;dnd;lcr;pickup;gpickup;unpark;em_logout; • Off Hook Key List: Edit the field to add psk1|1 to the beginning of the string; for example: psk1|1;option;redial;dir;cfwd;dnd;lcr;unpark;pickup; gpickup; • Connected Key List: Edit the field to add psk1|1 to the s
Customizing Cisco SPA and Wireless IP Phones Configuring Ring Tones 3 STEP 5 Click Submit All Changes. Configuring Ring Tones You can define up to ten ring tones for a Cisco SPA300 Series or Cisco SPA500 Series IP Phone. NOTE WIP310 ring tones are not configurable from the configuration utility. You can define: • The default ring tone for the extension • Specific ring tones assigned to individual callers in the personal directory. These override the default ring tone.
Customizing Cisco SPA and Wireless IP Phones Configuring Ring Tones 3 On the IP phones, user-downloaded ring tones are labeled User 1 and User 2 in the choices for the Default Ring. On the phone ring tone menu, the User 1 and 2 choices are replaced by the corresponding name of the ring tone. “Not Installed” appears if the user ring tone slots are not used. For ring tone User 1 and User2, the cadence is fixed with the on-time equals to the duration of the ring tone file and off-time equals to four seconds.
Customizing Cisco SPA and Wireless IP Phones Configuring Ring Tones 3 User-Created MP3 Ring Tones (Cisco SPA525G/525G2) Cisco SPA525G/525G2 users can create up to two ring tones from an MP3 audio file stored on a USB memory device. For instructions, see the Cisco Small Business SPA525G/525G2 User Guide (SIP), located on Cisco.com. (See Appendix C, “Where to Go From Here,” for the location of this document.
Customizing Cisco SPA and Wireless IP Phones Configuring Ring Tones 3 STEP 9 Close the open Ring Tone Utility windows. To create a ring tone and save it to a file: STEP 1 Open the Ring Tone Utility. STEP 2 Enter the IP address of the user’s phone or press Skip to create the ring tone and save it as a file. STEP 3 Click Browse and navigate to the directory on your computer where the source wav file is stored. Select the wav file and click Open. STEP 4 Click Load. STEP 5 Enter a name for the ring tone.
Customizing Cisco SPA and Wireless IP Phones Configuring RSS Newsfeeds on the Cisco SPA525G/525G2 IP Phone 3 STEP 3 Click the Ext tab. STEP 4 Under Call Feature Settings, in the Default Ring field, choose from the following: • No Ring • 1 through 10 • User 1 • User 2 STEP 5 Click Submit All Changes.
3 Customizing Cisco SPA and Wireless IP Phones Configuring Audio Settings Parameter Description RSS Feed URLs 1-5 URLs for Local and World news, Finance, Sports, and Politics. Default values are: Weather Temperature Unit • 1—Local News (defaults to URL http://rss.cnn.com/rss/ cnn_us.rss) • 2—World News (defaults to URL http://newsrss.bbc.co.uk/ rss/newsonline_uk_edition/world/rss.xml) • 3—Finance News (defaults to URL http:// finance.yahoo.
3 Customizing Cisco SPA and Wireless IP Phones Configuring Audio Settings Parameter Description Speaker Volume Sets the volume for the full-duplex speakerphone. Handset Volume Sets the volume for the handset. Headset Volume Sets the volume for the headset. Bluetooth Volume Sets the volume for the Bluetooth device. NOTE Applies to Cisco SPA525G/525G2 only. STEP 4 Click Submit All Changes.
Customizing Cisco SPA and Wireless IP Phones Enabling Wireless (Cisco SPA525G/525G2 only) 3 Enabling Wireless (Cisco SPA525G/525G2 only) The Cisco SPA525G/525G2 provides a built-in Wireless-G interface. To enable wireless: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Under Wi-Fi Settings, in the SPA525-wifi-on field, choose yes. STEP 5 Click Submit All Changes.
Customizing Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 STEP 3 Click the System tab. STEP 4 Under Bluetooth Settings, in the Enable BT field, choose yes. STEP 5 Click Submit All Changes. To enable Bluetooth from the phone interface: STEP 1 Press the Setup button. STEP 2 Scroll to User Preferences and press Select. STEP 3 Scroll to Bluetooth Configuration and press Select. STEP 4 With Bluetooth selected, press the Right Arrow key until a blue check mark appears.
Customizing Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 To enable a Bluetooth headset from the phone: STEP 1 Enable Bluetooth as described in the “Enabling Bluetooth (Cisco SPA525G/ 525G2)” section on page 77. STEP 2 Press the Setup button. STEP 3 Scroll to User Preferences and press Select. STEP 4 Scroll to Bluetooth Configuration and press Select.
Customizing Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 STEP 10 Scroll to Connect Automatically and press the Right Arrow key to turn to On. STEP 11 Press Connect. The profile screen displays and a check mark appears next to the headset if the connection was successful. Pairing Your Cisco SPA525G2 with a Bluetooth-Enabled Mobile Phone This feature is based on the following standard Bluetooth profiles: • Phone Book Access Profile 1.0 • Handsfree Profile 1.
Customizing Cisco SPA and Wireless IP Phones Configuring Bluetooth (Cisco SPA525G/525G2 only) 3 STEP 5 Scroll to Bluetooth Mode and press the Right Arrow key to choose one of the following: • Handsfree—Your Cisco SPA525G2 will operate as a handsfree device with a Bluetooth-enabled mobile phone. • Both—Your Cisco SPA525G2 will operate with your Bluetooth-enabled mobile phone or operate with a Bluetooth headset.
Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging 3 STEP 5 Enter the PIN (the default is 0000) and press Connect. When paired with your mobile phone, the Cisco SPA525G2 display screen assigns one of your line buttons to the mobile phone. A mobile phone icon with a flashing lightning bolt icon is displayed next to the mobile phone number. To verify the mobile phone configuration: STEP 1 On the Cisco SPA525G2, press the Setup Button. STEP 2 Scroll to User Preferences and press Select.
Customizing Cisco SPA and Wireless IP Phones Enabling SMS Messaging 3 STEP 4 Under Supplementary Services, in the Text Message field, choose yes. STEP 5 (Optional) To enable receipt of text messages from a third party directly without proxy involvement, in the Text Message from 3rd Party field, choose yes. STEP 6 Click Submit All Changes. Cisco SPA525G/525G2 To enable text messaging on the Cisco SPA525G phones: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced.
Customizing Cisco SPA and Wireless IP Phones Enabling the Web Server 3 Enabling the Web Server The web server allows administrators and users to log in to the phone using a web-based configuration utility. Administrators and users have different privileges and see different options for the phone based on their role. To enable the web server: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab.
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 STEP 3 Click the Phone tab. STEP 4 Under Web Serv, choose yes. STEP 5 Click Submit All Changes.
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 STEP 5 In the Optional Network Configuration section, under Domain, enter the LDAP domain. (Only required if using Active Directory with authentication set to MD5.) NOTE Some sites may not deploy DNS internally and instead use Active Directory 2003. In this case, it is not necessary to enter a Primary DNS address and an LDAP Domain.
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 Parameter Description LDAP Client DN Enter the distinguished name domain components [dc] ; for example: dc=cv2bu,dc=com If using the default Active Directory schema (Name(cn)->Users->Domain), an example of the client DN follows: cn="David Lee",dc=users,dc=cv2bu,dc=com LDAP Username Enter the username for a credentialed user on the LDAP
Customizing Cisco SPA and Wireless IP Phones Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones 3 Parameter Description LDAP Search Item 4 Additional customized search item. Can be blank if not needed. LDAP Item 4 Filter Customized filter for the searched item. Can be blank if not needed.
Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) Parameter Description LDAP Number Mapping Can be blank if not needed. 3 NOTE With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server. For example, you can append 9 to the number if your dial plan requires a user to enter 9 before dialing. Add the 9 prefix by adding (<:9xx.>) to the LDAP Number Mapping field.
Customizing Cisco SPA and Wireless IP Phones Configuring BroadSoft Settings (Cisco SPA300 Series and Cisco SPA500 Series) 3 To configure the BroadSoft Directory service: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Broadsoft Settings, configure the following: • Directory Enable: Set to yes. • XSI Host Server: Enter the name of the server; for example, xsp.xdp.broadsoft.com. • Directory Name: Name of the directory.
3 Customizing Cisco SPA and Wireless IP Phones Configuring XML Services To enable synchronization: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Under Broadsoft Settings, in the Call Feature Sync Ext field, choose the extension (1 through 5) that is registered to the BroadSoft server. STEP 5 Click Submit All Changes.
3 Customizing Cisco SPA and Wireless IP Phones Configuring XML Services Cisco XML Object Supported Phone CiscoIPPhoneImage Cisco SPA525G CiscoIPPhoneImageFile CiscoIPPhoneGraphicMenu CiscoIPPhoneFileMenu CiscoIPPhoneStatusFile CiscoIPPhoneResponse CiscoIPPhoneErrror CiscoIPPhoneGraphicFileMenu Init:CallHistory Cisco SPA50X Key:Headset EditDial:n You can use macro variables in XML URLs.
Customizing Cisco SPA and Wireless IP Phones Configuring Music On Hold 3 To configure the phone to connect to an XML Directory service: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 Enter the following information: • XML Directory Service Name: Name of the XML Directory. Displays on the user’s phone as a directory choice. • XML Directory Service URL: URL where the XML Directory is located. STEP 5 Click Submit All Changes.
Customizing Cisco SPA and Wireless IP Phones Configuring Extension Mobility 3 STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab. STEP 4 Under Call Feature Settings, in the MOH Server field, enter the user ID or the URL of the MOH streaming audio server. If you enter a user ID (no server), the current or outbound proxy is contacted. Defaults to blank (no MOH). If used with a Cisco SPA 9000 Voice System, defaults to imusic.
Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA525G/525G2 3 STEP 5 In the EM User Domain field, enter the domain for the phone, or the authentication server. For example, "@domain.com," which is appended to the user ID (userID@domain.com) for authentication to the HTTP server. STEP 6 Click Submit All Changes. The phone reboots. You must also configure the Extension Mobility parameters in the profile rule field in the Provisioning tab.
Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA525G/525G2 3 Configuring the User Name and Account on the Camera STEP 1 Download and install the software release for the camera that provides video monitoring support. For more information, consult the release notes for the camera software. STEP 2 After installing the camera software, use the configuration utility to create a user ID and password that will be used by the phone to connect to the camera.
Customizing Cisco SPA and Wireless IP Phones Configuring Video Surveillance on the Cisco SPA525G/525G2 3 may want to enter the extension of the lobby phone if one is installed there. People monitoring that camera from their phone can press Call to dial the number of the phone associated with the camera. For example, someone monitoring the lobby could call the receptionist to identify a visitor. STEP 10 Repeat Step 4 through Step 8 for each camera. STEP 11 Click Submit All Changes.
4 Configuring SIP, SPCP, and NAT The Cisco SPA IP Phones use the following protocols: • Session Initiation Protocol (SIP)—Cisco SPA300 Series, Cisco SPA500 Series, WIP310 • Cisco Smart Phone Control Protocol (SPCP)—Cisco SPA300 Series, Cisco SPA500 Series This chapter describes how to configure the phone protocols and other parameters.
4 Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones In typical commercial IP telephony deployments, all calls go through a SIP proxy server. The requesting phone is called the SIP user agent server (UAS), while the receiving phone is called the user agent client (UAC). SIP UA 2 4 SIP Proxy RTP SIP Proxy 3 SIP Proxy 1 SIP UA SIP message routing is dynamic.
Configuring SIP, SPCP, and NAT Session Initiation Protocol and Cisco IP Phones 4 TCP overcomes the problem with UDP ports being blocked by corporate firewalls. With TCP, new ports do not need to be opened or packets dropped, because TCP is already in use for basic activities such as Internet browsing or e-commerce. SIP Proxy Redundancy An average SIP proxy server may handle tens of thousands of subscribers. A backup server allows an active server to be temporarily switched out for maintenance.
Configuring SIP, SPCP, and NAT Configuring SIP 4 RFC3311 Support The Cisco SPA525G supports RFC3311, the SIP UPDATE Method. Support for SIP NOTIFY XML-Service The Cisco SPA300 Series and Cisco SPA500 Series IP Phones support the SIP NOTIFY XML-Service event. On receipt of a SIP NOTIFY message with an XMLService event, the IP phone challenges the NOTIFY with a 401 response if the message does not contain correct credentials.
4 Configuring SIP, SPCP, and NAT Configuring SIP STEP 4 Under SIP Parameters, make the necessary configuration changes to the fields shown in the following table and click Submit All Changes. Parameter Description SIP Reg User Agent Name User-Agent name used in a REGISTER request. If not specified, the SIP User Agent Name is also used for the REGISTER request. Defaults to blank. SIP Accept Language Accept-Language header used. If empty, the header is not included. Defaults to blank.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Hold Package If set to yes, enables support for the BroadSoft Hold Package, which lets users place a call on hold by clicking a button in an external application. Defaults to no. Conference Package If set to yes, enables support for the BroadSoft Conference Package, which enables users to start a conference call by clicking a button in an external application. Defaults to no.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description CTI Enable If set to yes, enables the computer telephony integration (CTI), where a computer can act as a call center handling all sorts of incoming and outgoing communications., including phone calls, faxes, and text messages.
4 Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Timer Values To configure SIP timer values: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under SIP Timer Values, make the necessary configuration changes to the fields shown in the following table and click Submit All Changes. Parameter Description SIP T1 RFC 3261 T1 value (RTT estimate). Ranges from 0 to 64 seconds. Defaults to .5 seconds.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Timer D FRC 3261 wait time for response retransmits. Ranges from 0 to 64 seconds. Defaults to 16 seconds. SIP Timer J RFC 3261 Wait time for Non-INVITE request retransmits. Ranges from 0 to 64 seconds. Defaults to 16 seconds. INVITE Expires INVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999. Defaults to 240 seconds.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Reg Retry Random Delay Random delay added to the Register Retry Intvl value when retrying REGISTER after a failure. Minimum and maximum random delay to be added to the short timer. Defaults to 0, which disables this feature. Reg Retry Long Random Delay Random delay add ed to Register Retry Long Intvl value when retrying REGISTER after a failure. Minimum and maximum random delay to be added to the long timer.
Configuring SIP, SPCP, and NAT Configuring SIP 4 Configuring Response Status Code Handling To configure response status code handling: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the SIP tab. STEP 4 Under Response Status Code Handling, configure the following: • SIT1 through SIT4 RSC—SIP response status code for the appropriate Special Information Tone (SIT).
4 Configuring SIP, SPCP, and NAT Configuring SIP • RTP Port Max—Maximum port number for RTP transmission and reception. and should define a range that contains at least 10 even number ports (twice the number of lines); for example, 100 – 106. Defaults to 16482. • RTP Packet Size—Packet size in seconds, which can range from 0.01 to 0.16. Valid values must be a multiple of 0.01 seconds. Defaults to 0.030.
4 Configuring SIP, SPCP, and NAT Configuring SIP • Stats in BYE—Determines whether the IP phone includes the P-RTP-Stat header or response to a BYE message. The header contains the RTP statistics of the current call. Select yes or no from the drop-down menu. The format of the P-RTP-Stat header is: P-RTP-State: PS=,OS=,PR=,OR=,PL=,JI=,LA=,DU=,EN=,DE= Defaults to no.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description INFOREQ Dynamic Payload This parameter defines the Codec Number used in the SIP messaging for the Dynamic Payload size mechanism. This number should match the number configured in the network/other party to enable the use of Dynamic Payload. The best range is 96-127 for any dynamic payload type. Defaults to blank. G726r16 Dynamic Payload G.726-16 dynamic payload type. Ranges from 96-127. Defaults to 98.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description G711u Codec Name G.711u codec name used in SDP. Defaults to PCMU. G711a Codec Name G.711a codec name used in SDP. Defaults to PCMA. G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. NOTE G726r24 Codec Name Not applicable to Cisco SPA525G. G.726-24 codec name used in SDP. Defaults to G726-24. NOTE G726r32 Codec Name Not applicable to Cisco SPA525G. G.726-32 codec name used in SDP. Defaults to G726-32.
4 Configuring SIP, SPCP, and NAT Configuring SIP Configuring SIP Settings for Extensions STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Extension tab. STEP 4 Under Network Settings, configure the following fields: Parameter Description SIP ToS/DiffServ Value Time of service (ToS)/differentiated services (DiffServ) field value in UDP IP packets carrying a SIP message. Defaults to 0x68.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Transport Select from UDP, TCP, or TLS. Defaults to UDP. SIP Port Port number of the SIP message listening and transmission port. Defaults to 5060. SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Referror Bye Delay Controls when the Cisco IP phone sends BYE to terminate stale call legs upon completion of call transfers. Multiple delay settings (Referror, Refer Target, Referee, and Refer-To Target) are configured on this screen. For the Referror Bye Delay, enter the appropriate period of time in seconds. Defaults to 4. Refer-To Target Contact To contact the refer-to target, select yes. Otherwise, select no.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. • 1-line—Logs the start-line only for all messages. • 1-line excl. OPT—Logs the start-line only for all messages except OPTIONS requests/responses. • 1-line excl. NTFY—Logs the start-line only for all messages except NOTIFY requests/responses.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. NOTE Ntfy Refer On 1xxTo-Inv Not applicable to the WIP310. If set to yes, as a transferee, the phone will send a NOTIFY with Event:Refer to the transferor for any 1xx response returned by the transfer target, on the transfer call leg. If set to no, the phone will only send a NOTIFY for final responses (200 and higher).
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Voice Quality Report Address For configuration of a SIP event package, SIP PUBLISH, that enables the collection and reporting of metrics that measure the quality for VoIP sessions. Voice call quality information derived from RTCP-XR and call information from SIP is conveyed from a User Agent in a session to the third party in SIP PUBLISH method.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Use Outbound Proxy Enables an outbound proxy (for example, 172.20.2.1:5060—port is optional) or a domain name such as sip.server.com as long as this name is a fullyqualified domain name. If set to no, the Outbound Proxy and Use OB Proxy in Dialog fields are ignored. Defaults to no. Optionally, the proxy can be configured (Cisco SPA300 or Cisco SPA500 series only) for Survivable Remote Site Telephony (SRST) support.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Make Call Without Reg Enables making outbound calls without successful (dynamic) registration by the phone. If set to no, the dial tone plays only when registration is successful. Defaults to no. Register Expires Defines how often the phone renews registration with the proxy. If the proxy responds to a REGISTER with a lower expires value, the phone renews registration based on that lower value instead of the configured value.
4 Configuring SIP, SPCP, and NAT Configuring SIP Parameter Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority. If you select Based on SRV, the phone uses normal, then inspects the port number based on the first-listed proxy port. Defaults to Normal. STEP 5 Click Submit All Changes.
4 Configuring SIP, SPCP, and NAT Configuring SPCP on the Cisco SPA525G/525G2 Parameter Description Auth ID Authentication ID for SIP authentication. Defaults to blank. Mini Certificate Base64 encoded of Mini-Certificate concatenated with the 1024-bit public key of the CA signing the MC of all subscribers in the group. Defaults to blank. SRTP Private Key Base64 encoded of the 512-bit private key per subscriber for establishment of a secure call. Defaults to blank. STEP 5 Click Submit All Changes.
Configuring SIP, SPCP, and NAT Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG 4 Configuring SPCP on the Cisco SPA300 Series and Cisco SPA50XG The Cisco SPA300 Series and Cisco SPA50XG can be used as part of a Cisco Unified Communications System. This system uses SPCP (also called SCCP) for call control features. To configure SPCP on the Cisco SPA300 Series or Cisco SPA50XG: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab.
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones 4 Some ITSPs provide NAT traversal, but some do not. If your ITSP does not provide NAT traversal, you have several options.
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones • Handle VIA received, Insert VIA received, Substitute VIA Addr: yes • Handle VIA rport, Insert VIA rport, Send Resp To Src Port: yes • EXT IP: Enter the public IP address for your router. 4 STEP 4 Click the Ext tab. Configure the following: • NAT Mapping Enable: Choose yes. • NAT Keep Alive Enable: Choose yes (optional). STEP 5 Click Submit All Changes.
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones • Insert VIA received: yes • Insert VIA rport: yes • Substitute VIA Addr: yes • Send Resp To Src Port: yes • STUN Enable: Choose yes. • STUN Server: Enter the IP address for your STUN server. 4 STEP 5 Click the Ext tab. Configure the following: • NAT Mapping Enable: Choose yes. • NAT Keep Alive Enable: Choose yes (optional).
Configuring SIP, SPCP, and NAT Network Address Translation (NAT) and Cisco IP Phones 4 STEP 1 Make sure you do not have firewall running on your PC that could block the syslog port (by default this is 514). STEP 2 Log in to the configuration utility. For information about this, see the “Using the Web-Based Configuration Utility” section on page 22. STEP 3 Click Admin Login > Advanced. (For WIP310, click Admin Login.
5 Configuring Security, Quality, and Network Features This chapter describes how to configure security, quality, and network features for the phone.
Configuring Security, Quality, and Network Features Setting Security Features 5 SIP Initial INVITE and MWI Challenge SIP INVITE (initial) and MWI message in a session can be challenged by the endpoint. The purpose of this challenge is to restrict the SIP servers that are permitted to interact with the devices on the service provider network, which significantly increases the security of the VoIP network by preventing malicious attacks against the device.
Configuring Security, Quality, and Network Features Setting Security Features 5 The IP phones use UDP as a standard for SIP transport, but they also support SIP over TLS for added security. To enable TLS for the phone: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click Ext , then scroll to the SIP Settings section. STEP 4 Select TLS from the SIP Transport drop-down box. STEP 5 Click Submit All Changes.
Configuring Security, Quality, and Network Features Setting Security Features 5 To enable the secure call service: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Phone tab. STEP 4 In the Supplementary Services section, under Secure Call Serv, choose yes. STEP 5 Click Submit All Changes. NOTE This feature can also be configured from the User tab, under Supplementary Services.
5 Configuring Security, Quality, and Network Features Ensuring Voice Quality Ensuring Voice Quality Voice quality perceived by the subscribers of the IP Telephony service should be indistinguishable from that of the PSTN. Cisco IP phones support several codecs.
5 Configuring Security, Quality, and Network Features Ensuring Voice Quality Codec (Voice Compression Algorithm) Complexity and Description MOS Score G.726 Low complexity. Supports compressed 16, 24, 32, and 40 kbps digitized voice transmission at one through ten 10 ms voice frames per packet. When no static payload value is assigned per RFC 1890, Cisco IP phones can support dynamic payloads for G.726. 4.1 (32 kbps) NOTE G.726 is supported only for 32kbps on the SPA525G. G.729 and G.729A G.
5 Configuring Security, Quality, and Network Features Ensuring Voice Quality The following table approximates the bandwidth budget for each side of the conversation (in each direction) using different codecs and number of calls. This table is based on the following assumptions: • Bandwidth calculated with no silence suppression • 20 millisecond of payload per RTP packet Codec Est. Bandwidth Budget 2 Calls 4 Calls 6 Calls 8 Calls G.711 110 kbps 220 kbps 440 kbps 660 kbps 880 kbps G.
Configuring Security, Quality, and Network Features Ensuring Voice Quality 5 G.729a, G.722 (not supported on WIP310) and G.723.1. (not supported on the SPA525G or WIP310.) • The encoder and decoder pair in a compression algorithm is known as a codec. The compression ratio of a codec is expressed in terms of the bit rate of the compressed speech. The lower the bit rate, the smaller the bandwidth required to transmit the audio packets.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 Jitter Buffer Adjustment—Controls how the jitter buffer should be adjusted. Select the appropriate setting: up and down, up only, down only, or disable. Defaults to up and down. • Echo—Impedance mismatch between the telephone and the IP Telephony gateway phone port can lead to near-end echo. Cisco IP phones have a near-end echo canceller with at least 8 ms tail length to compensate for impedance match.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 To configure the voice codecs on each extension: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext tab for the extension you want to configure. STEP 4 Under Audio Configuration, configure the following parameters: Parameter Description Preferred Codec Preferred codec for all calls.
Configuring Security, Quality, and Network Features Configuring Voice Codecs Parameter Description Third Preferred Codec If the second codec fails, this codec is tried. Defaults to unspecified. NOTE G729a Enable 5 Not applicable to the WIP310. To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. NOTE G723 Enable Not applicable to the WIP310. To enable the use of the G.723a codec at 6.
Configuring Security, Quality, and Network Features Configuring Voice Codecs 5 Parameter Description Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line. To use this feature, select yes. Defaults to yes. DTMF Process AVT Select yes to process RTP DTMF events. Otherwise, select no. If this parameter is set to no, the AVT payload type is not included in outbound SDP. Defaults to yes.
Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings 5 Parameter Description Use Remote Pref Codec If set to yes, the phone communicates using the remote phone’s preferred codec. If set to no, the Cisco IP phone communicates using its own preferred codec (as indicated in the Preferred Codec field and in the SDP by order of preferences). The default vale is no.
Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings 5 STEP 3 Click the System tab. STEP 4 Configure the Internet Connection Type. Choose one of the following: • Dynamic Host Configuration Protocol (DHCP): Configure the phone to receive an IP address from the network DHCP. Cisco IP phones typically operate in a network where a DHCP server assigns the device its IP address.
Configuring Security, Quality, and Network Features Configuring Domain and Internet Settings 5 STEP 3 Click the System tab. STEP 4 Configure the following fields: • Static IP Address—Enter the static IP address of the phone. • Netmask—Enter the subnet mask of the phone. • Gateway—Enter the IP address of the gateway. For the SPA525G/525G2, you also have the following fields available: • LAN MTU—LAN Maximum Transmission Unit size. Default value: 1500.
5 Configuring Security, Quality, and Network Features Setting Optional Network Parameters STEP 4 Configure the following fields: Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Login Password Specifies the password assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link.
5 Configuring Security, Quality, and Network Features Setting Optional Network Parameters Parameter Description Primary DNS DNS server used by the phone in addition to DHCP supplied DNS servers if DHCP is enabled; when DHCP is disabled, this is the primary DNS server. Defaults to 0.0.0.0. However, if using LDAP, see Configuring Lightweight Directory Access Protocol (LDAP) for the Cisco SPA300 Series and Cisco SPA500 Series IP Phones, page 85.
5 Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones Parameter Description NTP Enable Enables Network Time Protocol (NTP). Applies to the SPA525G only. Primary NTP Server IP address or name of primary NTP server. The phones use these servers to synchronize its time. Defaults to blank. Secondary NTP Server IP address or name of secondary NTP server. The phones use these servers to synchronize its time. Defaults to blank.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 Configuring Link Layer Discovery Protocol for Media Endpoint Devices (LLDP-MED) The Cisco SPA500 Series and Cisco SPA300 Series IP Phones support LLDP-MED for deployment with Cisco or other third-party network connectivity devices that use a Layer 2 auto-discovery mechanism. Implementation of LLDP-MED is done in accordance with IEEE 802.1AB (LLDP) Specification of May 2005, and ANSI TIA1057 of April 2006.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones • Time to live TLV • LLDP-MED Capabilities TLV • LLDP-MED Network Policy TLV (for application type=Voice only) • End of LLDPDU TLV 5 The phone sends out the shutdown LLDPDU if applicable.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 Port ID TLV For the outgoing LLDPDU, the TLV supports sub-type=3 (MAC address). The 6 octet MAC address for the Ethernet port is used for the value of Port ID in wired or wireless mode. For the incoming LLDPDU, the Port ID TLV is treated as an opaque value to form the MSAP identifier. The value is not validated against its sub-type. The Port ID TLV is mandatory as the second TLV.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 IEEE 802.3 MAC/PHY Configuration/Status TLV The TLV is not for auto-negotiation, but for troubleshooting purposes. For the incoming LLDPDU, the TLV is ignored and not validated. For the outgoing LLDPDU, for the TLV, the octet value auto-negotiation support/status should be: • Bit 0—Set to 1 to indicate the auto-negotiation support feature is supported.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 LLDP-MED Capabilities TLV For the outgoing LLDPDU, the TLV should have the device type 3 (End Point Class III) and with the following bits set for 2-octet Capability field: Bit Position Capability 0 LLDP-MED Capabilities 1 Network Policy 4 Extended Power via MDI-PD 5 Inventory For the incoming TLV, if the LLDP-MED TLV is not present, the LLDPDU is discarded.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones Phone Type Power Value SPA525G 125 SPA50X 120 SPA30X 100 5 For the incoming LLDPDU, the TLV is ignored and not validated. Only one TLV is allowed in the outgoing and incoming LLDPDUs. The phone will send out the TLV for wired network only. NOTE The LLDP-MED standard was originally drafted in the context of Ethernet. Discussion is ongoing for LLDP-MED for Wireless Networks.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 Default QoS for SPCP Mode If there is no network policy from CDP or LLDP-MED, the default network policy is used. CoS is based on a pre-defined value of 5. It is applicable only if the manual VLAN is enabled and manual VLAN ID is not equal to 0, 1, or 4095. ToS is based on precedence value from the StartMediaTransmission Message from the Unified Communications 500 Series for the Cisco SPA525G/525G2.
Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones 5 For the Cisco SPA525G/525G2, when the VLAN is changed, the user sees the voice component refreshed when IP address is changed. For the Cisco SPA50X, the phone reboots and restarts the fast start sequence. Co-Existence with CDP If both CDP and LLDP-MED are enabled, the network policy for the VLAN is determined by the last policy set or changed with either one of the discovery modes.
5 Configuring Security, Quality, and Network Features Configuring VLAN Settings for IP Phones Configuring the VLAN Settings STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the System tab. STEP 4 Under VLAN Settings, enter the following parameters: Parameter Description Enable VLAN Choose Yes to enable VLAN. Choose no to disable. VLAN ID If you use a VLAN without CDP (VLAN enabled and CDP disabled), enter a VLAN ID for the IP phone.
5 Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G/525G2 Parameter Description Enable LLDP-MED Choose yes to enable LLDP-MED for the phone to advertise itself to devices that use that discovery protocol. (By default, this setting is enabled.) When the LLDP-MED feature is enabled, after the phone has initialized and Layer 2 connectivity is established, the phone sends out LLDP-MED PDU frames.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G/525G2 5 The Cisco SPA525G/525G2 works with the Cisco AnyConnect VPN client and the following VPN devices: • Cisco 500 Series Secure Router • Cisco 5500 Series Adaptive Security Appliance • Cisco Unified Communications 520 Series You must configure the SSL VPN device to ensure proper routing of voice data with desired VLAN and QoS at the end of the SSL VPN server.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G/525G2 5 STEP 1 Download the Cisco AnyConnect VPN client software from Cisco.com and install it on the VPN server. STEP 2 Download the Cisco IOS version that supports this feature and install it on the VPN server. STEP 3 Configure SSL VPN on the VPN server. STEP 4 Ensure the VPN is functional and you can connect to the VPN using the Cisco AnyConnect VPN client.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G/525G2 5 STEP 3 Click the System tab. STEP 4 Under VPN Settings, enter the following: • In the VPN Server field, enter the IP address of the VPN server. • In the VPN User Name and Password fields, enter the username and password to log in to the VPN server. These were created when you set up the VPN on the server. • (Optional) Enter the VPN tunnel group, if required by your VPN server.
Configuring Security, Quality, and Network Features Configuring SSL VPN on the Cisco SPA525G/525G2 5 To view the VPN status, either: • Use the configuration utility: - • Click Admin Login and advanced. (Not applicable to the SPA525G/ 525G2 in SPCP mode.) Click the Info tab. Use the phone menu: - Press the Setup button. Scroll to Status and press Select. Scroll to VPN Status and press Select.
6 Provisioning Basics The Provisioning Tab and its fields are for service provider use only and are not needed in non-SP deployments.
6 Provisioning Basics Provisioning Capabilities Provisioning Capabilities The Cisco IP phones provide for secure provisioning and remote upgrade. Provisioning is achieved through configuration profiles transferred to the device via TFTP, HTTP, or HTTPS. The Cisco IP phones can be configured to automatically resync their internal configuration state to a remote profile periodically and on power up. The automatic resyncs are controlled by configuring the desired profile URL into the device.
6 Provisioning Basics Provisioning Capabilities To provision from the phone: Cisco SPA303 and Cisco SPA50XG: STEP 1 Press Setup, then scroll to Profile Rule. STEP 2 Enter the profile rule using the following format, then press the Resync soft button. protocol://server[:port]/profile_pathname For example: tftp://192.168.1.5/spa504.cfg If no protocol is specified, TFTP is assumed. If no server-name is specified, the host that requests the URL is used as server-name.
6 Provisioning Basics IP Phone Configuration Profiles SPA525G/525G2 STEP 1 Press the Setup button. STEP 2 Scroll to Device Administration and press Select. STEP 3 Scroll to Profile Rule and press Select. STEP 4 Enter the profile rule using the following format, then press the Resync soft button. protocol://server[:port]/profile_pathname For example: tftp://192.168.1.5/spa525.cfg IP Phone Configuration Profiles The IP phone configuration profile defines the parameter values for a specific device.
6 Provisioning Basics IP Phone Configuration Profiles The names of parameters in XML profiles can generally be inferred from the Cisco IP phones configuration web pages, by substituting underscores (_) for spaces and other control characters. Further, to distinguish between Lines 1, 2, 3, and 4, corresponding parameter names are augmented by the strings _1_, _2_, _3_, and _4_. For example, Line 1 Proxy is named Proxy_1_ in XML profiles.
6 Provisioning Basics Sample Configuration File General Purpose Parameters These are configured in the General Purpose Parameters section of the Provisioning tab. These parameters can be used as variables in provisioning and upgrade rules. They are referenced by prepending the variable name with a ‘$’ character, such as $GPP_A. You can optionally Require Admin Password to Reset Unit to Factory Defaults (see last line of sample config file).
Provisioning Basics Upgrading, Resyncing, and Rebooting Phones 6 Upgrading, Resyncing, and Rebooting Phones Cisco IP phones support secure remote provisioning and firmware upgrades. You can generate configuration profiles using common, open-source tools that integrate with service provider provisioning systems. Supported transport protocols include TFTP, HTTP, and HTTPS with client certificates. 256-bit symmetric key encryption of profiles is supported.
6 Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Enter the upgrade command into your browser’s address bar to upgrade firmware on a phone. Use the following syntax: http://phone-ip-address/admin/upgrade?protocol://servername[:port]]/firmware-path • Protocol defaults to TFTP. • Server name is the host requesting the URL. • Port is the port of the protocol being used (for example, 69 for TFTP or 80 for HTTP). • Firmware-path defaults to /spa.bin (for example, http://192.168.2.
6 Provisioning Basics Upgrading, Resyncing, and Rebooting Phones Parameter Description Upgrade_Rule This parameter is a firmware upgrade script with the same syntax as Profile_Rule. Defines upgrade conditions and associated firmware URLs. The default is (empty). Log_Upgrade_Request_Msg Syslog message issued at the start of a firmware upgrade attempt.
6 Provisioning Basics Redundant Provisioning Servers • Server-name defaults to the host requesting the URL. • Port defaults to: • - 69 for TFTP - 80 for HTTP - 443 for HTTPS Profile-path defaults to the path to the new resync profile (for example, http://192.168.2.217admin/resync?tftp://192.168.2.251/spaconf.cfg). Rebooting a Phone You can remotely reboot a Cisco IP phone if needed.
Provisioning Basics Automatic In-House Preprovisioning 6 In a retail distribution model, a customer purchases a Cisco voice endpoint device, and subsequently subscribes to a particular service. The customer first signs on to the service and establishes a VoIP account, possibly through an online portal. Subsequently, the customer binds the particular device to the assigned service account.
Provisioning Basics Configuration Access Control 6 preprovision phones. Any new Cisco IP phone connected to this LAN automatically resyncs to the local TFTP server, initializing its internal state in preparation for deployment. Among other parameters, this preprovisioning step configures the URL of the Cisco IP phone provisioning server.
6 Provisioning Basics Using HTTPS You can set the Phone-UI-user-mode parameter in the configuration utility, but you then need to designate individual parameters as “na” or “ro” using provisioning files. For more information on provisioning, see the Cisco Small Business IP Telephony Devices Provisioning Guide on cisco.com. To change the Phone-UI-user-mode parameter using the web administration interface: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced.
6 Provisioning Basics Using HTTPS Server Certificates Each secure provisioning server is issued an secure sockets layer (SSL) server certificate, directly signed by Cisco. The firmware running on the Cisco IP phone clients recognizes only these certificates as valid. The clients try to authenticate the server certificate when connecting via HTTPS, and reject any server certificate not signed by Cisco.
6 Provisioning Basics Using HTTPS STEP 3 Generate CSR a that contains fields that identify your organization, and location. For example: openssl req -new -key -out You must have the following information: • Subject field—Enter the Common Name (CN) that must be a FQDN (Fully Qualified Domain Name) syntax. During SSL authentication handshake, the SPA 9000 verifies that the certificate it receives is from the machine that presented it. • Server's hostname—For example, provserv.
7 Configuring Regional Parameters and Supplementary Services Use the Regional tab to configure regional and local settings, such as Vertical Service Activation codes (star codes), Vertical Service Announcement Codes, and local language and dictionary.
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 7 Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones Advanced information on defining tones an and cadences follows. A CadScript is a mini-script that specifies the cadence parameters of a signal. It can be up to 127 characters.
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 7 where fi,j = n1[+n2]+n3[+n4[+n5[+n6]]]]] and 1 < nk < 6 indicates which of the frequency components given in the FreqScript are used in that segment; if more than one frequency component is used in a segment, the components are summed together.
Configuring Regional Parameters and Supplementary Services Advanced Scripting for Cadences, Call Progress Tones, and Ring Tones 7 A RingScript is a mini-script that describes a ring tone. The syntax follows: n=ring-tone-name;w=waveform-id-or-path;c=cadence-id;b=breaktime;t=total-time ring-tone-name is a name to identify this ring tone specification. This name will appear on the Ring Tone menu of the phone.
Configuring Regional Parameters and Supplementary Services Call Progress Tones 7 Call Progress Tones For definitions of all call progress tones, see “Call Progress Tones” section on page 255. Distinctive Ring Patterns Ring cadence defines the ringing pattern that announces a telephone call. NOTE The WIP310 has only eight distinctive ring pattern fields. The pattern is: length(on/off) where: • Length: The total length of the ring • On: The number of “on” seconds • Off: The number of “off” seconds.
Configuring Regional Parameters and Supplementary Services Control Timer Values (sec) • Segment 2: On=0.2s, Off=0.2s • Segment 3: On=0.2s, Off=0.2s • Segment 4: On=1.0s, Off=4.0s • Total Ring Length=60s 7 Control Timer Values (sec) The following table describes all control timer parameters. Each value is displayed in seconds. Field Description Reorder Delay Delay after far end hangs up before reorder (busy) tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 Field Description Interdigit Long Timer Long timeout between entering digits when dialing. The interdigit timer values are used as defaults when dialing. The Interdigit Long Timer is used after any one digit, if all valid matching sequences in the dial plan are incomplete as dialed. Range: 0–64 seconds.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 To configure star code values: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Regional tab. STEP 4 Under Vertical Service Activation Codes, enter the values you want to change for the codes. STEP 5 Click Submit All Changes. The codes are as follows: • Call Return (*69)—Calls the last caller, regardless which extension.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 • CW Act (*56)—Enables call waiting. For example, if call waiting is turned off globally, this star code will turn on call waiting until the CW Deact code is entered. • CW Deact (*57)—Deactivates call waiting. For example, if call waiting is turned on globally, this star code deactivates call waiting until the CW Act code is entered.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 • Paging (*96)—Pages the number called. • Call Park (*38)—Parks a call on an entered line number. • Call UnPark Code (*39)—Retrieves a call from an entered line number. • Call Pickup (*36)—Picks up a call at an entered extension. • Group Call Pickup (*37)—Picks up a ringing call at a group of extensions.
Configuring Regional Parameters and Supplementary Services Configuring Supplementary Services (Star Codes) 7 You can configure one or more * codes into this parameter, such as *72, or *72|*74|*67|*82, and so on. The maximum total length is 79 characters. When the user has a dial tone (first or second dial tone), they can enter a * code (and the following target number according to current dial plan) to trigger the Cisco IP phone to call the target number prepended by the * code. For example: a.
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 7 Activating or Deactivating Supplementary Services You can disable services handled locally by the phone in one of two ways: • Delete the star code in the Vertical Service Activation section in the Regional tab. • Disable the service in the Phone tab. See Configuring Supplementary Services (Star Codes), page 181.
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 7 When the user enables call waiting service, the IP phone automatically calls "123400@$proxy". When the user disables the call waiting service, IP phone connects to "123401@$proxy". If the do not define CWT/CWF extension codes, the IP phone defaults to normal.
Configuring Regional Parameters and Supplementary Services Vertical Service Announcement Codes (Cisco SPA300 and Cisco SPA500 Series) 7 6) Block Caller ID BCT: Block caller id enabled BCF: Block caller id disabled 7) Distinctive Ringing DRT: Distinctive ringing enabled DRF: Distinctive ringing disabled 8) Speed Dial SDT: Speed dial enabled SDF: Speed dial disabled 9) Secure Call SCT: Secure call enabled SCF: Secure call disabled 10) Do Not Disturb DDT: DND enabled DDF: DND disabled 11) Caller ID CDT: Call
Configuring Regional Parameters and Supplementary Services Miscellaneous Parameters 7 Miscellaneous Parameters This section contains both DTMF parameters and localization parameters: • DTMF Parameters, page 189 • Localizing Your IP Phone, page 190 • Managing the Time and Date, page 191 • Configuring Daylight Saving Time, page 192 • Daylight Saving Time Examples, page 193 • Selecting a Display Language, page 193 • Creating a Dictionary Server Script, page 194 DTMF Parameters Dual Tone Multi-F
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 To get better detection by the IVR, avoid inband and use OOB. This way, the DTMF tone is reconstructed by the PSTN gateway or the remote endpoint, and the quality is not subject to distortion from the audio codec. If you use OOB, use a slightly longer DTMF Playback Length. If you use inband, use a higher Inband DTMF boost.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 Field Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time. See the “Configuring Daylight Saving Time” section on page 192. Daylight Saving Enable Select yes to enable or no to disable DST on the phone. This setting affects all lines (extensions) on the phone.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 The time served by the NTP Server and the SIP Date Header are expressed in GMT time. The local time is obtained by offsetting the GMT according to the time zone of the region. The Time Zone parameter can be configured from the web page or through provisioning. This time can be further offset by the Time Offset (HH/mm) parameter, which must be entered in 24-hour format.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 The save-time value is the number of hours, minutes, and/or seconds to add to the current time during DST. The save-time value can be preceded by a plus (+) or minus (-) sign to indicate addition or subtraction. Daylight Saving Time Examples The following example configures daylight saving time for the U.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone • • 7 Defaults to blank; the maximum number of characters is 512. For example: Spanish During startup, the phone checks the selected language and downloads the dictionary from the TFTP/HFTP provisioning server indicated in the phone’s configuration. The dictionaries are available at the support website.
Configuring Regional Parameters and Supplementary Services Localizing Your IP Phone 7 For example: Dictionary_Server_Script ua="na" serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish;x1=esS_v101.
8 Configuring Dial Plans Dial plans determine how the digits are interpreted and transmitted. They also determine whether the dialed number is accepted or rejected. You can use a dial plan to facilitate dialing or to block certain types of calls such as long distance or international. If the Cisco SPA IP Phones are part of the Cisco SPA 9000 Voice System, dial plans are configured on the Cisco SPA 9000.
8 Configuring Dial Plans About Dial Plans When a user lifts a handset or presses a speaker button on the IP phone, the following sequence of events begins: 1. The phone begins collecting the dialed digits. The inter-digit timers starts tracking the time that elapses between digits. 2. If the inter-digit timer value is reached, or if another terminating event occurs, the phone compares the dialed digits with the IP phone’s dial plan.
8 Configuring Dial Plans About Dial Plans Digit Sequences A dial plan contains a series of digit sequences, separated by the | character. The entire collection of sequences is enclosed within parentheses. Each digit sequence within the dial plan consists of a series of elements, which are individually matched to the keys that the user presses. NOTE White space is ignored, but may be used for readability.
8 Configuring Dial Plans About Dial Plans Digit Sequence Function For sequence substitution, use this format to indicate that certain dialed digits are replaced by other characters when the sequence is transmitted. The dialed digits can be zero or more characters. EXAMPLE 1: <8:1650>xxxxxxx When the user presses 8 followed by a seven-digit number, the system automatically replaces the dialed 8 with 1650. If the user dials 85550112, the system transmits 16505550112.
8 Configuring Dial Plans About Dial Plans NOTE The Cisco SPA 9000 and the Cisco IP phones implicitly append the vertical code sequences entered in the regional parameter settings to the end of the dial plan. Likewise, if Enable_IP_Dialing is enabled, then IP dialing is also accepted on the associated line. Digit Sequence Examples The following examples show digit sequences that you can enter in a dial plan.
8 Configuring Dial Plans About Dial Plans • Local dialing with an automatically inserted 3-digit area code EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) 8, <:1212>xxxxxxx This is example is useful where a local area code is required by the carrier but the majority of calls go to one area code. After the user presses 8, an external dial tone sounds. The user can enter any seven-digit number.
8 Configuring Dial Plans About Dial Plans EXAMPLE: ( [1-8]xx | 9, xxxxxxx | 9, <:1>[2-9]xxxxxxxxx | 8, <:1212>xxxxxxx | 9, 1 [2-9] xxxxxxxxx | 9, 1 900 xxxxxxx ! | 9, 011xxxxxx. | 0 | [49]11 ) 0 | [49]11 This example includes two digit sequences, separated by the pipe character. The first sequence allows a user to dial 0 for an operator. The second sequence allows the user to enter 411 for local information or 911 for emergency services.
8 Configuring Dial Plans About Dial Plans Terminating Event Processing The user presses the # key or the dial softkey on the phone display. • If the sequence is complete and is allowed by the dial plan, the number is accepted and is transmitted according to the dial plan. • If the sequence is incomplete or is blocked by the dial plan, the number is rejected. Dial Plan Timer (Off-Hook Timer) You can think of the Dial Plan Timer as “the off-hook timer.
8 Configuring Dial Plans About Dial Plans P9<:23> After taking the phone off hook, a user has 9 seconds to begin dialing. If no digits are pressed within 9 seconds, the call is transmitted automatically to extension 23. • Create a hotline on a line button for an extension EXAMPLE: ( P0 <:1000>) With the timer set to 0 seconds, the call is transmitted automatically to the specified extension when the phone goes off hook. Enter this sequence in the Phone Dial Plan for Ext 2 or higher on a client station.
8 Configuring Dial Plans About Dial Plans Interdigit Short Timer (Complete Entry Timer) You can think of this timer as the “complete entry” timer. This timer measures the interval between dialed digits. It applies when the dialed digits match at least one digit sequence in the dial plan. Unless the user enters another digit within the specified number of seconds, the entry is evaluated. If it is valid, the call proceeds. If it is invalid, the call is rejected. The default value is 3 seconds.
8 Configuring Dial Plans Editing Dial Plans on the IP Phone Editing Dial Plans on the IP Phone You can edit dial plans and can modify the control timers. To edit the dial plans on the IP phone: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login and advanced. STEP 3 Click the Ext N tab, where N is the extension being configured. STEP 4 In the Dial Plan section, enter the digit sequences in the Dial Plan field. For more information and examples, see “Digit Sequences,” on page 198.
Configuring Dial Plans Resetting the Control Timers 8 STEP 9 If you need to configure a dial plan for any other extensions on the phone (depending on the model), click the appropriate Extension tab, enter the dial plan, and submit the changes. STEP 10 Verify that you can successfully complete a call using each digit sequence that you entered in the dial plan. NOTE If you hear a reorder (fast busy) tone, you need to review your entries and modify the dial plan appropriately.
9 Configuring the Cisco SPA500S Attendant Console The Cisco SPA500S is a 32-button attendant console for the Cisco SPA500 Series IP Phones. The Cisco SPA500S works in both SIP and SPCP mode. The Cisco SPA500S connects to the phone with the attachment arm provided (not shown). It obtains power directly from the phone and does not require a separate power supply. Two Cisco SPA500S units can be attached to a single phone to monitor a total of 64 separate lines.
9 Configuring the Cisco SPA500S Attendant Console Cisco SPA500S Features Cisco SPA500S Features Cisco SPA500S features include: • 32 programmable speed-dial or direct station select (DSS) buttons/LEDs • Three-color LEDs (red, green, and orange) • Support for BroadSoft Busy Lamp Field (BLF) • Support for Line Monitoring • Illuminated line status monitoring (Idle, Ringing, Busy, Null, or Registration Error) • One-touch Call Transfer—Incoming calls can be immediately transferred to the target dest
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 Setting Up the Cisco SPA500S Attendant Console To configure the server to use the Cisco SPA500S, configure each extension that will be monitored by the attendant console. The Cisco SPA500S is a SIP subscriber in relation to each SIP proxy server, which allows the Cisco SPA500S to receive NOTIFY messages from the SIP proxy that indicate the status of each monitored phone.
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 Configuring the Cisco SPA 9000 for the Cisco SPA500S You must still enable Computer Telephony Integration (CTI) on the Cisco SPA 9000 configuration utility, as shown in the following procedure: STEP 1 Connect to the web-based configuration utility for the Cisco SPA 9000. STEP 2 Click Admin Login on the configuration utility page. STEP 3 If necessary, enter admin and your password, then Advanced.
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 created on the BroadSoft Server is shown in parenthesis in the Monitored Users list. You use this DN to identify the specific phone assigned to each key on the Cisco SPA500S. STEP 6 Save and enable your configuration changes on the BroadSoft server. See also the “Configuring BroadSoft Busy Lamp Field Auto-Configuration” section on page 217.
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 This is entered in the file sip.conf: [3500] type=friend secret=3500 callerid="spa3500"<3500> nat=no context=home mailbox=3500 Subscribecontext=home ... ...
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 STEP 7 Select your Server Type from the drop-down list: • SPA9000 • BroadSoft • Asterisk STEP 8 Make sure that no is selected for Test Mode Enable. This option is disabled by default. You cannot complete the software configuration for the Cisco SPA500S if this option is enabled. (You can use Test Mode Enable later to test the Cisco SPA500S.
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console • 9 sub—Use this keyword to identify the phones to be monitored). Its value and syntax is stationName@$PROXY, where system variable $PROXY contains the proxy server IP and port (e.g. 192.168.8.101:6060). NOTE Unit/key LEDs will not light without the “sub” keyword. (Not required for speed dials.) • usr or ext (optional)—Use one of these keywords to identify the specific users or extensions to be monitored.
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console • vid=5—extension 105 • vid=6—extension 106 9 Cisco SPA 9000 Syntax Find more complete information in the Cisco SPA 9000 Voice System Installation and Configuration Guide. The following entry enables speed dialing, BLF monitoring, and call pick up on a Cisco SPA 9000 server with: • IP address 192.168.1.
Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console 9 Configuring BroadSoft Busy Lamp Field Auto-Configuration Rather than configuring each BLF key individually, you can enter a single SUBSCRIBE URI and automatically generate configuration scripts for BLF keys for all users on the monitored list. To configure BLF auto-configuration: STEP 1 Log in to the configuration utility. STEP 2 Click Admin Login. STEP 3 Click advanced. STEP 4 Click the Att Console tab.
9 Configuring the Cisco SPA500S Attendant Console Setting Up the Cisco SPA500S Attendant Console . Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the Cisco SPA500S initiates a new subscription. Defaults to 1800. Subscribe Retry Interval Specifies the length of time to wait to try again if subscription fails.
9 Configuring the Cisco SPA500S Attendant Console Monitoring the Cisco SPA500S Monitoring the Cisco SPA500S To display the status of the Cisco SPA500S, click the Attendant Console Status link on the GUI. The status of each attendant console attached (Unit 1 and Unit 2) is shown. Parameters are read-only. Cisco SPA500S Unit Monitoring Notes The following table describes each parameter; both units display the same parameters.
A Creating an LED Script LED Script The LED script describes the color and blinking pattern of a Line Key LED. Each script contains a number of fields separated by a semicolon(;). White spaces are ignored. Each field has the syntax = . The allowed field-name and corresponding field-values are listed below: c=o|r|g|a This field sets the color of the LED.
A Creating an LED Script LED Script Examples Example 1 c=r;p=sb Color is red and pattern is slow blink. Example 2 c=o LED is off. Example 3 c=g Color is green and pattern is steady on (default). Example 4 c=a;p=ud;u=.1/.1/.1/.1/.1/.9 Color is amber (orange) and the blink pattern is: 100ms on, 100ms off, 100ms on, 100ms off, 100ms on, 900ms off LED Pattern The administrator can also specify a different color and pattern for each of the following states of the call appearance.
A Creating an LED Script • Remote Seized: This call appearance has been seized by another station to prepare for an outbound call • Remote Progressing: Another station is making a call on this call appearance and is progressing • Remote Active: Another station is engaged in a connected call on this call appearance • Remote Ringing: Another station is ringing for an incoming call to this call appearance • Remote Held: Another station has placed this call appearance on hold • Remote Undefined: Th
B Cisco SPA IP Phone Field Reference This appendix describes the fields within the following sections of the configuration utility: Voice Tab • Info Tab, page 224 • System Tab, page 233 • SIP Tab, page 240 • Provisioning Tab, page 254 • Regional Tab, page 255 • Phone Tab, page 274 • Ext Tab, page 294 • User Tab, page 311 • Attendant Console Status, page 317 • Cisco SPA525G/525G2-Specific Tabs, page 318 NOTE For information about the Provisioning page, see the Cisco Small Business IP Te
B Cisco SPA IP Phone Field Reference Info Tab Info Tab This section describes the fields for the following headings on the Info tab: • System Information, page 224 • Network Configuration (SPCP), page 226 • VPN Status (SPA525G/525G2 Only), page 227 • Product Information, page 227 • Phone Status, page 228 • Line/Call Status, page 230 NOTE The fields on this tab are read-only and cannot be edited.
B Cisco SPA IP Phone Field Reference Info Tab Parameter Description NTP Enable (Cisco SPA525G/ 525G2 only) Shows if Network Time Protocol is enabled. Primary NTP Server (Cisco SPA525G/525G2 only) IP Address of the primary NTP server. Secondary NTP Server (Cisco SPA525G/525G2 only) IP Address of the secondary NTP server. TFTP Server (Cisco SPA525G/525G2 only) Address of the TFTP server for provisioning. Bluetooth Enabled (Cisco SPA525G/525G2 only) Shows if Bluetooth is enabled.
B Cisco SPA IP Phone Field Reference Info Tab Cisco SPA525G/525G2-Specific Parameters: Parameter Description NTP Enable Shows if Network Time Protocol is enabled. Primary NTP Server IP Address of the primary NTP server. Secondary NTP Server IP Address of the secondary NTP server. TFTP Server Address of the TFTP server for provisioning. Bluetooth Enabled Shows if Bluetooth is enabled. Bluetooth Firmware Version Displays the Bluetooth firmware version.
B Cisco SPA IP Phone Field Reference Info Tab Parameter Description Call Manager IP address of the Unified Communications server. Directories URL Populated by the Unified Communications Server; points to the directory application server. Services URL Populated by the Unified Communications Server; points to the Cisco XML application server. Authentication URL Populated by the Unified Communications Server; points to the authentication server.
B Cisco SPA IP Phone Field Reference Info Tab Parameter Description MAC Address Hardware address of the IP phone. Client Certificate Status of the client certificate, which authenticates the IP phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the IP phone. Customization For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning.
B Cisco SPA IP Phone Field Reference Info Tab Parameter Description RTP Packets Sent Total number of RTP packets sent (including redundant packets). RTP Bytes Sent Total number of RTP packets received (including redundant packets). RTP Packets Recv Total number of RTP bytes sent. RTP Bytes Recv Total number of RTP bytes received. SIP Messages Sent Total number of SIP messages sent (including retransmissions). SIP Bytes Sent Total number of SIP messages received (including retransmissions).
B Cisco SPA IP Phone Field Reference Info Tab Ext Status The following parameters show for each extension on the phone. Parameter Description Registration State Shows “Registered” if the phone is registered, “Not Registered” if the phone is not registered to the ITSP. Last Registration At Last date and time the line was registered. Next Registration In Number of seconds before the next registration renewal. Message Waiting Indicates whether the phone user has a new voice mail waiting: Yes or No.
B Cisco SPA IP Phone Field Reference Info Tab Parameter Description Peer Phone Phone number of the internal phone. Duration Duration of the call. Packets Sent Number of packets sent. Packets Recv Number of packets received. Bytes Sent Number of bytes sent. Bytes Recv Number of bytes received. Mapped RTP Port The port mapped for Real Time Protocol traffic for the call. Media Loopback If the call is a loopback call, displays the loopback mode (source or mirror) and type (media or packet).
B Cisco SPA IP Phone Field Reference Info Tab Parameter Description Gap Duration The mean duration, expressed in milliseconds, of the gap periods that have occurred since the beginning of reception. Defined in RFC 3611—RTP Control Protocol Extended Reports (RTCP XR). R Factor Voice quality metric describing the segment of the call that is carried over this RTP session. Defined in RFC 3611—RTP Control Protocol Extended Reports (RTCP XR).
B Cisco SPA IP Phone Field Reference System Tab System Tab This section describes the fields for the following headings on the System tab: • System Configuration, page 233 • Internet Connection Type and Static IP Settings, page 235 • PPPoE Settings (Cisco SPA525G/525G2 Only), page 236 • Optional Network Configuration, page 236 • VLAN Settings, page 237 • Wi-Fi Settings (Cisco SPA525G/525G2 Only), page 239 • Bluetooth Settings (Cisco SPA525G/525G2 Only), page 239 • VPN Settings (Cisco SPA525
B Cisco SPA IP Phone Field Reference System Tab Parameter Description Admin Passwd Password for the administrator. Defaults to no password. User Password Password for the user. Defaults to no password. SPA525-protocol (Cisco SPA525G/525G2 only) Allows you to choose the type of protocol for the phone: • SIP—Session Initiation Protocol.
B Cisco SPA IP Phone Field Reference System Tab Internet Connection Type and Static IP Settings Parameter Description Internet Connection Type Choose the type of internet connection: • DHCP • Static IP • PPPoE (not applicable to WIP310) Static IP If static IP was chosen as the type of internet connection, displays the static IP address assigned to the phone. Netmask If static IP was chosen as the type Gateway Default router IP address. Blank if DHCP assigned.
B Cisco SPA IP Phone Field Reference System Tab PPPoE Settings (Cisco SPA525G/525G2 Only) Parameter Description PPPoE Login Name Specifies the account name assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link. PPPoE Login Password Specifies the password assigned by the ISP for connecting on a Point-to-Point Protocol over Ethernet (PPPoE) link.
B Cisco SPA IP Phone Field Reference System Tab Parameter Description DNS Query Mode Do parallel or sequential DNS Query. With parallel DNS query mode, the IP phone sends the same request to all the DNS servers at the same time when doing a DNS lookup, the first incoming reply is accepted by the IP phone. Defaults to parallel. Syslog Server Specify the syslog server name and port. This feature specifies the server for logging IP phone system information and critical events.
B Cisco SPA IP Phone Field Reference System Tab Parameter Description VLAN ID If you use a VLAN without CDP (VLAN enabled and CDP disabled), enter a VLAN ID for the IP phone. Note that only voice packets are tagged with the VLAN ID. Do not use 1 for the VLAN ID. Enable PC Port VLAN Tagging Enables VLAN and priority tagging on the phone data port (802.1p/q). This feature facilities tagging of the VLAN ID (802.1Q) and priority bits (802.1p) of the traffic coming from the PC port of the IP phone.
B Cisco SPA IP Phone Field Reference System Tab Parameter Description Network Startup Delay Setting this value causes a delay for the switch to get to the forwarding state before the phone will send out the first LLDP-MED packet. The default delay is 3 seconds. For configuration of some switches, you might need to increase this value to a higher value for LLDP-MED to work. Configuring a delay can be important for networks that use Spanning Tree Protocol.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description VPN Tunnel Group (Optional) The tunnel group, if required by the VPN server. Connect on Bootup If the phone should attempt to connect to the VPN each time it is powered on. Choose yes to have the phone try to automatically connect, or no to keep the default behavior.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Max Auth Maximum number of times (from 0 to 255) a request may be challenged. Defaults to 2. SIP User Agent Name Used in outbound REGISTER requests. Defaults to $VERSION. If empty, the header is not included. Macro expansion of $A to $D corresponding to GPP_A to GPP_D allowed. SIP Server Name Server header used in responses to inbound responses. Defaults to $VERSION.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Use Compact Header Lets you use compact SIP headers in outbound SIP messages. Select yes or no from the drop-down menu. If set to yes, the phone uses compact SIP headers in outbound SIP messages. If set to no, the phone uses normal SIP headers. If inbound SIP requests contain compact headers, the phone reuses the same compact headers when generating the response regardless the settings of the
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Random REG CID On Reboot If set to yes, the Cisco IP phone uses a different random call-ID for registration after the next software reboot. If set to no, the Cisco IP phone tries to use the same call-ID for registration after the next software reboot. The Cisco IP phone always uses a new random Call-ID for registration after a power-cycle, regardless of this setting. Defaults to no.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Hold Target Before REFER Controls whether to hold call leg with transfer target before sending REFER to the transferee when initiating a fully-attended call transfer (where the transfer target has answered). Default value is "no,” where the call leg is not held. NOTE Not applicable to WIP310. SIP Timer Values (sec) Parameter Description SIP T1 RFC 3261 T1 value (RTT estimate), which can range from 0 to 64 seconds. Defaults to .
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description ReINVITE Expires ReINVITE request Expires header value. If you enter 0, the Expires header is not included in the request. Ranges from 0 to 19999999999999999999999999999999. Defaults to 30 Reg Min Expires Minimum registration expiration time allowed from the proxy in the Expires header or as a Contact header parameter. If the proxy returns a value less than this setting, the minimum value is used. Defaults to 1 second.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Reg Retry Intvl Cap The maximum value to cap the exponential back-off retry delay (which starts at and doubles on every REGISTER retry after a failure). In other words, the retry interval is always at seconds after a failure. If this feature is enabled, is added on top of the exponential back-off adjusted delay value. This feature was added in Release 5.1.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description SIT2 RSC SIP response status code to INVITE on which to play the SIT2 Tone. Defaults to blank. SIT3 RSC SIP response status code to INVITE on which to play the SIT3 Tone. Defaults to blank. SIT4 RSC SIP response status code to INVITE on which to play the SIT4 Tone. Defaults to blank. Try Backup RSC SIP response code that retries a backup server for the current request. Defaults to blank.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description RTP Packet Size Packet size in seconds, which can range from 0.01 to 0.16. Valid values must be a multiple of 0.01 seconds. Defaults to 0.030. Max RTP ICMP Err Number of successive ICMP errors allowed when transmitting RTP packets to the peer before the IP phone terminates the call. If value is set to 0, the IP phone ignores the limit on ICMP errors. Defaults to 0.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description Stats In BYE Determines whether the IP phone includes the P-RTPStat header or response to a BYE message. The header contains the RTP statistics of the current call. Select yes or no from the drop-down menu.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description G726r24 Dynamic Payload G.726-24 dynamic payload type. Ranges from 96-127. Defaults to 97. NOTE Not applicable to Cisco SPA525G/525G2 and WIP310. G726r32 Dynamic Payload G726r32 dynamic payload type. The default is 2. G726r40 Dynamic Payload G.726-40 dynamic payload type. Ranges from 96-127. Defaults to 96. NOTE Not applicable to Cisco SPA525G/525G2 and WIP310. G729b Dynamic Payload G729b Dynamic Payload type. Defaults to 99.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description G726r16 Codec Name G.726-16 codec name used in SDP. Defaults to G726-16. NOTE Not applicable to Cisco SPA525G/525G2 and WIP310. G726r24 Codec Name G.726-24 codec name used in SDP. Defaults to G726-24. NOTE Not applicable to Cisco SPA525G/525G2 and WIP310. G726r32 Codec Name G.726-32 codec name used in SDP. Defaults to G726-32. G726r40 Codec Name G.726-40 codec name used in SDP. Defaults to G726-40.
B Cisco SPA IP Phone Field Reference SIP Tab NAT Support Parameters Parameter Description Handle VIA received If you select yes, the phone processes the received parameter in the VIA header (this is inserted by the server in a response to any of its requests). If you select no, the parameter is ignored. Select yes or no from the drop-down menu. Defaults to no.
B Cisco SPA IP Phone Field Reference SIP Tab Parameter Description STUN Test Enable If the STUN Enable feature is enabled and a valid STUN server is available, the IP phone can perform a NATtype discovery operation when it powers on. It contacts the configured STUN server, and the result of the discovery is reported in a Warning header in all subsequent REGISTER requests. If the IP phone detects symmetric NAT or a symmetric firewall, NAT mapping is disabled. Defaults to no.
B Cisco SPA IP Phone Field Reference Provisioning Tab Linksys Key System Parameters Parameter Description Linksys Key System Enable or disable the Linksys Key System on the IP phone. Defaults to yes. Multicast Address The multicast address is used by the Cisco SPA 9000 to communicate with the Cisco SPA IP phones. Defaults to 224.168.168.168:6061. Key System Auto Discovery Enables or disables auto discovery of the call control server (for example, the Cisco SPA 9000).
B Cisco SPA IP Phone Field Reference Regional Tab Regional Tab This section describes the fields for the following headings on the Regional tab: • Call Progress Tones, page 255 • Distinctive Ring Patterns, page 258 • Control Timer Values (sec), page 259 • Vertical Service Activation Codes, page 260 • Vertical Service Announcement Codes, page 265 • Outbound Call Codec Selection Codes, page 265 • Time (Cisco SPA525G/525G2 Only), page 268 • Language (Cisco SPA525G/525G2 Only), page 268 • Mis
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Busy Tone Played when a 486 RSC is received for an outbound call. Defaults to 480@-19,620@-19;10(.5/.5/1+2). Reorder Tone Played when an outbound call has failed or after the far end hangs up during an established call. Reorder Tone is played automatically when or any of its alternatives times out. Defaults to 480@-19,620@-19;10(.25/.25/1+2).
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description SIT3 Tone Alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen. Defaults to 914@-16,1371@-16,1777@-16;20(.380/0/ 1,.380/0/2,.380/0/3,0/4/0) SIT4 Tone This is an alternative to the Reorder Tone played when an error occurs as a caller makes an outbound call. The RSC to trigger this tone is configurable on the SIP screen.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description System Beep Audible notification tone played when a system error occurs. Defaults to 600@-16;.1(.05/0.05/1). NOTE WIP310 and Cisco SPA525G/525G2 only. Distinctive Ring Patterns Parameter Description Cadence 1 Cadence script for distinctive ring 1. Defaults to 60(2/4). Cadence 2 Cadence script for distinctive ring 2. Defaults to 60(.3/.2, 1/.2,.3/4. Cadence 3 Cadence script for distinctive ring 3. Defaults to 60(.8/.4,.
B Cisco SPA IP Phone Field Reference Regional Tab Control Timer Values (sec) Parameter Description Reorder Delay Delay after far end hangs up before reorder (busy) tone is played. 0 = plays immediately, inf = never plays. Range: 0–255 seconds. Set to 255 to return the phone immediately to on-hook status and to not play the tone. Defaults to 5. Call Back Expires Expiration time in seconds of a call back activation. Range: 0–65535 seconds. Defaults to 1800.
B Cisco SPA IP Phone Field Reference Regional Tab Vertical Service Activation Codes The following Vertical Service Activation Codes are automatically appended to the dial plan. Parameter Description Call Return Code This code calls the last caller. Defaults to *69. Blind Transfer Code Begins a blind transfer of the current call to the extension specified after the activation code. Defaults to *98. Call Back Act Code Starts a callback when the last outbound call is not busy. Defaults to *66.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description CW Act Code Enables call waiting on all calls. Defaults to *56. CW Deact Code Disables call waiting on all calls. Defaults to *57. CW Per Call Act Code Enables call waiting for the next call. Defaults to *71. CW Per Call Deact Code Disables call waiting for the next call. Defaults to *70. Block CID Act Code Blocks caller ID on all outbound calls. Defaults to *67.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Secure No Call Act Code Makes all outbound calls not secure. Defaults to *17. Secure One Call Act Code Makes the next outbound call secure. (It is redundant if all outbound calls are secure by default.) Defaults to *18. Secure One Call Deact Code Makes the next outbound call not secure. (It is redundant if all outbound calls are not secure by default.) Defaults to *19.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Referral Services Codes These codes tell the IP phone what to do when the user places the current call on hold and is listening to the second dial tone. One or more *code can be configured into this parameter, such as *98, or *97|*98|*123, etc. Max total length is 79 chars. This parameter applies when the user places the current call on hold (by Hook Flash) and is listening to second dial tone.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Feature Dial Services Codes These codes tell the IP phone what to do when the user is listening to the first or second dial tone. One or more *code can be configured into this parameter, such as *72, or *72|*74|*67|*82, etc. Max total length is 79 chars. This parameter applies when the user has a dial tone (first or second dial tone).
B Cisco SPA IP Phone Field Reference Regional Tab Vertical Service Announcement Codes • Service Annc (Announcement) Base Number: Defaults to blank. • Service Annc (Announcement) Extension Codes: Defaults to blank. Outbound Call Codec Selection Codes These codes automatically appended to the dial plan. You do not need to include them in the dial plan. Parameter Description Prefer G711u Code Makes this codec the preferred codec for the associated call. Defaults to *017110.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Force G722 Code Makes this codec the only codec that can be used for the associated call. Defaults to *02722. Only one G.722 call at a time is allowed. If a conference call is placed, a SIP re-invite message is sent to switch the calls to narrowband audio. NOTE Prefer L16 Code Not supported on the WIP310. Makes this codec the only codec that can be used for the associated call. Defaults to *01016.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Prefer G726r24 Code Makes this codec the preferred codec for the associated call. Defaults to *0172624. NOTE Not applicable to WIP310 or Cisco SPA525G/ 525G2. Force G726r24 Code Makes this codec the only codec that can be used for the associated call. Defaults to *0272624. NOTE Not applicable to WIP310 or Cisco SPA525G/ 525G2. Prefer G726r32 Code Makes this codec the preferred codec for the associated call.
B Cisco SPA IP Phone Field Reference Regional Tab Time (Cisco SPA525G/525G2 Only) Parameter Description Time Zone Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00. Defaults to GMT-08:00. Time Offset This specifies the offset from GMT to use for the local system time. Daylight Saving Time Rule See “Daylight Saving Time Rule” in Miscellaneous, page 268.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Set Local Time (HH/mm) Sets the local time (hh represents hours and mm represents minutes). Seconds are optional. NOTE Time Zone Not applicable to the Cisco SPA525G/525G2. Selects the number of hours to add to GMT to generate the local time for caller ID generation. Choices are GMT-12:00, GMT-11:00,…, GMT, GMT+01:00, GMT+02:00, …, GMT+13:00. Defaults to GMT-08:00. NOTE Found in the Time section for the Cisco SPA525G/525G2.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Daylight Saving Time Rule Enter the rule for calculating daylight saving time; it should include the start, end, and save values. This rule is comprised of three fields. Each field is separated by ; (a semicolon) as shown below. Optional values inside [ ] (the brackets) are assumed to be 0 if they are not specified. Midnight is represented by 0:0:0 of the given date.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description The value equals any value in the range 17 (Monday-Sunday). It can also equal 0. If the value is 0, this means that the date to start or end daylight saving is exactly the date given. In that case, the value must not be negative. If the value is not 0 and the value is positive, then daylight saving starts or ends on the value on or after the date given.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description Dictionary Server Script/ SCCP Dictionary Server Script (Cisco SPA525G/ 525G2 SCCP only) Defines the location of the dictionary server, the languages available and the associated dictionary. The syntax is as follows: Defaults to blank and the maximum number of characters is 512.
B Cisco SPA IP Phone Field Reference Regional Tab Parameter Description The following is an example value: serv=tftp://192.168.1.119/ ;d0=English;x0=enS_v101.xml;d1=Spanish ;x1=esS_v101.xml NOTE Language Selection/SCCP Language Selection (Cisco SPA525G/525G2 SCCP Only) Not applicable to the WIP310. Specifies the default language. The value needs to match one of the languages supported by the dictionary server.
B Cisco SPA IP Phone Field Reference Phone Tab Phone Tab This section describes the fields for the following headings on the Phone tab: • General, page 274 • Line Key, page 277 • Miscellaneous Line Key Settings, page 279 • Line Key LED Pattern, page 279 • Supplementary Services, page 281 • Ring Tone (Cisco SPA300 Series and Cisco SPA500 Series), page 283 • Ring Tone (WIP310), page 284 • Auto Input Gain (dB), page 285 • Extension Mobility, page 291 • XML Service, page 291 • Lightweight
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Voice Mail Number Phone number or URL to check voice mail. The service provider often hosts a voice mail service. The advantages of hosted voice mail include: Text Logo • Advanced features such as voice mail to email conversion. • Calls can go to voice mail when the broadband connection is down. Text logo to display when the phone boots up.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Select Logo Select from Default, BMP Picture, Text Logo, or None. Defaults to Default. NOTE Not applicable to the WIP310, SPA301, or SPA501. On the Cisco SPA525G/525G2, this setting is located in the User tab. See Screen (Cisco SPA525G/ 525G2), page 314. Select Background Picture Select from Default, BMP Picture, or None. Defaults to Default. NOTE Not applicable to the WIP310, SPA301, or SPA501.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Screen Saver Icon In screen saver mode, the phone LCD can display: • A background picture. • The station time in the middle of the screen. • A moving padlock icon. When the phone is locked, the status line displays a scrolling message "Press any key to unlock your phone." • A moving phone icon. • The station date and time in the middle of the screen. NOTE Not applicable to the WIP310, SPA301, or SPA501.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Share Call Appearance Yes indicates that Line Key 1/2/3/4/5/6 is a shared call appearance. Otherwise this call appearance is not shared (it is private). Defaults to no. Extended Function Use to assign Busy Lamp Field, Call Pickup, and Speed Dial Functions to Idle Lines on the IP phone.
B Cisco SPA IP Phone Field Reference Phone Tab Miscellaneous Line Key Settings NOTE Does not apply to the WIP310. Parameter Description SCA Line ID Mapping Specifies the shared call appearance line ID mapping. Choose Vertical First or Horizontal First. Each LED can hold multiple calls and the first call on an LED makes it light up. Horizontal first means the second call makes the same LED flash. Vertical first means the second call lights up the next LED.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Remote Undefined LED LED pattern during the Remote Undefined state, where the shared call state is undefined (the station is still waiting for the state information from the application server). Not applicable if the call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Remote Active LED LED pattern during the Remote Active state, where another station is engaged in an active call on this shared call appearance. Not applicable is this call appearance is not shared. Leaving this entry blank indicates the default value of c=r;p=d. Local Held LED LED pattern during the Local Held state, where the call appearance is held by this station. Leaving this entry blank indicates the default value of c=r;p=s.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Conference Serv Enable/disable Three way conference service. Defaults to yes. Attn Transfer Serv Enable/disable attended-call-transfer service. Defaults to yes. Blind Transfer Serv Enable/disable blind-call-transfer service. Defaults to yes. DND Serv Enable/disable do-not-disturb service. Defaults to yes. Block ANC Serv Enable/disable block-anonymous-call service. Defaults to yes. Call Back Serv Enable/disable call-back (a.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Call Park Serv Enable/disable the call park service. Defaults to yes. Call Pick Up Serv Enable/disable the call pickup service. Defaults to yes. ACD Login Serv Enable/disable the ACD Login Service, used for call centers. Typically enabled with the parameter. Defaults to no. Group Call Pick Up Serv Enable/disable the group call pickup service. Defaults to yes.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Ring1 Ring tone script for ring 1. Defaults to n=Classic1;w=3;c=1. Ring2 Ring tone script for ring 2. Defaults to n=Classic2;w=3;c=2. Ring3 Ring tone script for ring 3. Defaults to n=Classic3;w=3;c=3. Ring4 Ring tone script for ring 4. Defaults to n=Classic4;w=3;c=4. Ring5 Ring tone script for ring 5. Defaults to n=Simple1;w=2;c=1. Ring6 Ring tone script for ring 6. Defaults to n=Simple2;w=2;c=2.
B Cisco SPA IP Phone Field Reference Phone Tab Auto Input Gain (dB) NOTE Does not apply to the WIP310. Parameter Description Handset Input Gain The amount of amplification to apply to the audio input signal for the handset. Defaults to zero. Headset Input Gain The amount of amplification to apply to the audio input signal for the headset. Defaults to zero. NOTE Speakerphone Input Gain Not applicable to the SPA301 or the SPA501.
B Cisco SPA IP Phone Field Reference Phone Tab Multiple Paging Group Parameters Parameter Description Group Paging Script You can configure a phone as part of a paging group. Users can then direct pages to specific groups of phones. A phone can be part of no more than two paging groups, and user can page a maximum of five paging groups.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Directory Enable Set to yes to enable BroadSoft directory for the phone user. Defaults to no. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501. XSI Host Server Enter the name of the server; for example, xsp.xdp.broadsoft.com. NOTE Not applicable to the Cisco SPA301 or Cisco SPA501. Directory Name Name of the directory. Displays on the user’s phone as a directory choice.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Call Feature Sync Ext Allows the phone to synchronize with the call server so that if Do Not Disturb or Call Forwarding settings are changed on the phone, changes are also made on the server; if changes are made on the server, they are propagated to the phone. This feature is disabled by default. Choose the extension (1 through 5) that is registered to the BroadSoft server.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description LDAP Auth Method Select the authentication method that the LDAP server requires. Choices are: LDAP Client DN • None—No authentication is used between the client and the server. • Simple—The client sends its fully-qualified domain name and password to the LDAP server. May present security issues. • Digest-MD5—The LDAP server sends authentication options and a token to the client.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description LDAP Search Item 3 Additional customized search item. Can be blank if not needed. LDAP Item 3 Filter Customized filter for the searched item. Can be blank if not needed. LDAP Search Item 4 Additional customized search item. Can be blank if not needed. LDAP Item 4 Filter Customized filter for the searched item. Can be blank if not needed.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description LDAP Number Mapping Can be blank if not needed. NOTE With the LDAP number mapping you can manipulate the number that was retrieved from the LDAP server. For example, you can append 9 to the number if your dial plan requires a user to enter 9 before dialing. Add the 9 prefix by adding (<:9xx.>) to the LDAP Number Mapping field. For example, 555 1212 would become 9555 1212.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Extension Mobility Enable or disable extension mobility. Defaults to no (disabled). EM User Domain The user domain for extension mobility. Defaults to blank. Programmable Softkeys The Cisco SPA300 Series and Cisco SPA500 Series IP phones (models with display screens) have four softkeys on the screen that, when pressed, perform certain actions.
B Cisco SPA IP Phone Field Reference Phone Tab Parameter Description Progressing Key List Softkeys that display when a call is attempting to connect. See Customizing Phone Softkeys, page 62 for more information. (SPA525G/525G2 only) Connected Key List Softkeys that display when a call is connected. See Customizing Phone Softkeys, page 62 for more information. Start-Xfer Key List Softkeys that display when a call transfer has been initiated.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description PSK1 through PSK6 To configure a speed dial script, enter the following in the PSK field: fnc=sd;ext=extensionname@$PROXY;vid=outbound extnum;nme=name where fnc is the function of the key (speed dial), ext (extensionname) is the extension being dialed, vid is the extension on the calling phone from which the outbound call is sent, and name is the name of the speed dial being configured.
B Cisco SPA IP Phone Field Reference Ext Tab In a configuration profile, the Line parameters must be appended with the appropriate numeral to indicate the line to which the setting applies. For example: [1] to specify line one [2] to specify line two General Line Enable: To enable this line for service, select yes. Otherwise, select no. Defaults to yes. Share Line Appearance Parameter Description Share Ext Indicates whether this extension is to be shared with other stations or private.
B Cisco SPA IP Phone Field Reference Ext Tab NAT Settings Parameter Description NAT Mapping Enable To use externally mapped IP addresses and SIP/RTP ports in SIP messages, select yes. Otherwise, select no. Defaults to no. NAT Keep Alive Enable To send the configured NAT keep alive message periodically, select yes. Otherwise, select no. Defaults to no. NAT Keep Alive Msg Enter the keep alive message that should be sent periodically to maintain the current NAT mapping.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description RTP TOS/DiffServ Value ToS/DiffServ field value in UDP IP packets carrying RTP data. Defaults to 0xb8. RTP CoS Value CoS value for RTP data. Defaults to 6. Network Jitter Level Determines how jitter buffer size is adjusted by the IP phone. Jitter buffer size is adjusted dynamically. The minimum jitter buffer size is 30 milliseconds or (10 milliseconds + current RTP frame size), whichever is larger, for all jitter level settings.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description SIP 100REL Enable To enable the support of 100REL SIP extension for reliable transmission of provisional responses (18x) and use of PRACK requests, select yes. Otherwise, select no. Defaults to no. EXT SIP Port The external SIP port number. Auth Resync-Reboot If this feature is enabled, the IP phone authenticates the sender when it receives the NOTIFY resync reboot (RFC 2617) message. To use this feature, select yes.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description SIP Debug Option SIP messages are received at or sent from the proxy listen port. This feature controls which SIP messages to log. Choices are as follows: • none—No logging. • 1-line—Logs the start-line only for all messages. • 1-line excl. OPT—Logs the start-line only for all messages except OPTIONS requests/responses. • 1-line excl. NTFY—Logs the start-line only for all messages except NOTIFY requests/responses.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Auth INVITE When enabled, authorization is required for initial incoming INVITE requests from the SIP proxy. Ntfy Refer On 1xx-To-Inv If set to yes, as a transferee, the phone will send a NOTIFY with Event:Refer to the transferor for any 1xx response returned by the transfer target, on the transfer call leg. If set to no, the phone will only send a NOTIFY for final responses (200 and higher).
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Voice Quality Report Address For configuration of a SIP event package, SIP PUBLISH, that enables the collection and reporting of metrics that measure the quality for VoIP sessions. Voice call quality information derived from RTCP-XR and call information from SIP is conveyed from a User Agent in a session to the third party in SIP PUBLISH method. To configure, first configure RTCP-XR (see the “RTP Parameters” section on page 247).
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Message Waiting Indicates whether the Message Waiting Indicator on the phone is lit. This parameter is toggled by a message from the SIP proxy to indicate if a message is waiting. You can manually modify it to clear or set the flag in the Ext 1-6 tab. Setting this value to Yes can activate stutter tone and VMWI signal. This parameter is stored in long-term memory and survives after reboot or power cycle. Defaults to No.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description State Agent Reserved feature. CFWD Notify Serv Specifies whether to enable a SIP-B feature regarding the sending of a Notify to the phone when a call is forwarded elsewhere. Defaults to No. CFWD Notifier Typically, this field is configured with the SIP proxy information.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Use Outbound Proxy Enables an outbound proxy (for example, 172.20.2.1:5060—port is optional) or a domain name such as sip.server.com as long as this name is a fullyqualified domain name. If set to no, the Outbound Proxy and Use OB Proxy in Dialog fields are ignored. Defaults to no. Optionally, the proxy can be configured (SPA5xx only) for Survivable Remote Site Telephony (SRST) support.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Register Expires Allow answering inbound calls without successful (dynamic) registration by the unit. If proxy responded to REGISTER with a smaller Expires value, the phone will renew registration based on this smaller value instead of the configured value. If registration failed with an Expires too brief error response, the phone will retry with the value given in the Min-Expires header in the error response. Defaults to 60.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Proxy Redundancy Method Select Normal or Based on SRV port. The phone creates an internal list of proxies returned in the DNS SRV records. If you select Normal, the list contains proxies ranked by weight and priority. If you select Based on SRV, the phone uses normal, then inspects the port number based on the first listed proxy port. Defaults to Normal.
B Cisco SPA IP Phone Field Reference Ext Tab Audio Configuration A codec resource is considered as allocated if it has been included in the SDP codec list of an active call, even though it eventually may not be the one chosen for the connection. So, if the G.729a codec is enabled and included in the codec list, that resource is tied up until the end of the call whether or not the call actually uses G.729a. If the G.729a resource is already allocated and since only one G.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description G729a Enable To enable the use of the G.729a codec at 8 kbps, select yes. Otherwise, select no. Defaults to yes. G722 Enable Enables use of the G.722 codec. Defaults to yes. NOTE G723 Enable Not applicable to the WIP310. To enable the use of the G.723a codec at 6.3 kbps, select yes. Otherwise, select no. Defaults to yes. NOTE G.723 is not supported on the Cisco SPA300 Series, Cisco SPA500 Series, or WIP310.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Release Unused Codec Allows the release of codecs not used after codec negotiation on the first call so that other codecs can be used for the second line. To use this feature, select yes. Defaults to yes. DTMF Process AVT Select yes to process RTP DTMF events. Otherwise, select no. If this parameter is set to no, the AVT payload type is not included in outbound SDP. Defaults to yes.
B Cisco SPA IP Phone Field Reference Ext Tab Parameter Description Use Remote Pref Codec If set to yes, the phone communicates using the remote phone’s preferred codec. If set to no, the Cisco IP phone communicates using its own preferred codec (as indicated in the Preferred Codec field and in the SDP by order of preferences). The default vale is no. Codec Negotiation When set to Default, the Cisco IP phone responds to an Invite with a 200 OK response advertising the preferred codec only.
B Cisco SPA IP Phone Field Reference User Tab Parameter Description Dial Plan Dial plan script for this line. The default is (<9:>xx.) (*xx|[3469]11|0|00|[2-9]xxxxxx|1xxx[29]xxxxxxS0|xxxxxxxxxxxx.
B Cisco SPA IP Phone Field Reference User Tab • Audio Volume, page 313 • Screen (Cisco SPA525G/525G2), page 314 Call Forward Parameter Description Cfwd All Dest Enter the extensions to forward calls to. Cfwd Busy Dest Enter the extensions to forward calls to when the line is busy. Defaults to voice mail. Cfwd No Ans Dest Enter the extension to forward calls to when the call is not answered. Defaults to voice mail.
B Cisco SPA IP Phone Field Reference User Tab Supplementary Services The IP phone provides native support of a large set of enhanced or supplementary services. All of these services are optional. Most supplementary service parameters are listed in Supplementary Services, page 281. The user can enable or disable supplementary services and other settings in this section.
B Cisco SPA IP Phone Field Reference User Tab Headset Volume Sets the default volume for the headset. Bluetooth Volume Volume of the Bluetooth device. NOTE Applies to the Cisco SPA525G/525G2 only. Screen (Cisco SPA525G/525G2) Parameter Description Screen Saver Enable Enables a screen saver on the phone’s LCD. When the phone is idle for a specified time, it enters screen saver mode. (Users can set up screen savers directly using phone Setup button.
B Cisco SPA IP Phone Field Reference User Tab Parameter Description Text Logo Text logo to display when the phone boots up. A service provider, for example, can enter logo text as follows: • Up to 2 lines of text • Each line must be fewer than 32 characters • Insert a new line character (\n) between lines • Insert escape code %0a For example, “Super\n%0aTelecom” will display: Super Telecom For more information, see the “Configuring Phone Information and Display Settings” section on page 46.
B Cisco SPA IP Phone Field Reference Attendant Console Tab (Cisco SPA500 Series) Attendant Console Tab (Cisco SPA500 Series) This tab includes the following sections: • General, page 316 • Unit 2, page 317 General Parameter Description Subscribe Expires Specifies how long the subscription remains valid. After the specified period of time, elapses, the Cisco SPA500S initiates a new subscription. Defaults to 1800.
B Cisco SPA IP Phone Field Reference Attendant Console Status Parameter Description BLF List URI Automatically configures BLF subscriptions for all users on a monitored list. See Configuring BroadSoft Busy Lamp Field Auto-Configuration, page 217. Unit 1 Key 1-32 Enter a strings that define the extension and other parameters associated with each lighted button on the first Cisco SPA500S unit. Keywords and values are case-sensitive.
B Cisco SPA IP Phone Field Reference Cisco SPA525G/525G2-Specific Tabs Each tab provides the read-only fields described in the following table: Parameter Description Unit Enable Displays if the Unit is enabled or disabled. Subscribe Expires Displays when the current subscription expires. After the subscription expires, the Cisco SPA500S automatically requests a new subscription. HW Version Displays the version of the hardware.
B Cisco SPA IP Phone Field Reference Cisco SPA525G/525G2-Specific Tabs Parameter Description Wireless Enable Click On to enable the wireless controller. Wi-Fi Device Choose the method of wireless setup: • Wi-Fi Profile—Create a wireless profile by manually entering information. • Wi-Fi Protected Setup—If your router has a WPS button, you can use Wi-Fi Protected Setup to add a new wireless network profile. Wireless Status Contains information about the wireless network.
B Cisco SPA IP Phone Field Reference Cisco SPA525G/525G2-Specific Tabs Parameter Description Bluetooth Mode (Cisco SPA525G2 only) Shows the method of Bluetooth connection chosen: Bluetooth Profiles (Cisco SPA525G2 only) • Phone—Your Cisco SPA525G2 will pair with a Bluetooth headset only. Choose this option if you will not use the Cisco SPA525G2 with a Bluetooth-enabled mobile phone. • Handsfree—Your Cisco SPA525G2 will operate as a handsfree device with a Bluetooth-enabled mobile phone.
Cisco SPA IP Phone Field Reference Cisco SPA525G/525G2-Specific Tabs B Call History Displays the call history for the phone. To change the information displayed, select the type of call history from the drop-down list: • All Calls • Received Calls • Placed Calls • Missed Calls Speed Dials See Speed Dial, page 312. Firmware Upgrade Used to upgrade the firmware for the Cisco SPA525G/525G2. See Upgrading Firmware, page 18.
C Where to Go From Here Cisco provides a wide range of resources to help you and your customer obtain the full benefits of the SPA IP phone. Support Cisco Small Business Support Community www.cisco.com/go/smallbizsupport Cisco Small Business Support and Resources www.cisco.com/go/smallbizhelp Phone Support Contacts www.cisco.com/en/US/support/ tsd_cisco_small_business _support_center_contacts.html Cisco Small Business Firmware Downloads www.cisco.com/cisco/web/download/ index.
C Where to Go From Here Cisco Small Business Cisco Partner Central for Small Business (Partner Login Required) www.cisco.com/web/partners/sell/smb Cisco Small Business Home www.cisco.com/smb NOTE For older Cisco IP phone models, such as the Cisco SPA9XX, see the Cisco SPA9XX Phone Administration Guide on cisco.com. This guide covers only the Cisco SPA300 Series IP phones, Cisco SPA500 Series IP phones, and the Cisco WIP310.
