REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide First Published: 2019-10-25 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
© 2019 Cisco Systems, Inc. All rights reserved.
CONTENTS CHAPTER 1 Your Headset 1 What's in the Box 1 How to Wear Your Headset 2 Set Up the Cisco Headsets app on Your Mobile Device 3 Turn Your Headset On and Off 3 Connect Your Headset 4 Connect Your Headset to a Bluetooth Device 4 Bluetooth LED 5 Change Your Bluetooth Source 6 Delete Paired Devices 6 Use the USB Cable 6 Use the 3.
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Hold a Call 15 Mute Your Headset 16 Busy Lights 16 Adjust How Much Voice Feedback You Hear in Your Headset 17 Toggle Lower Your Voice 17 CHAPTER 3 Audio Controls and Music Playback 19 Music Controls 19 Play and Pause Music 19 Skip a Track 20 Adjust Your Headset Volume 20 Turn Noise Cancellation On and Off 21 Customize Your Noise Cancellation Level 22 Turn Ambient Mode On and Off 22 Customize Your Headset Equalizer Settings 22 Reset Your Headset Settings 23
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Find Your Cisco Headset 730 Serial Number 30 CHAPTER 5 Product Safety 33 Important Headset Safety Information 33 Compliance Statements 33 Compliance Statements for the USA 33 General RF Exposure Compliance 33 Part 15 Radio Device 33 Compliance Statements for Canada 34 Canadian RF Exposure Statement 34 Cisco Headset 730 User Guide vii
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide viii
CHAPTER 1 Your Headset • What's in the Box, on page 1 • How to Wear Your Headset, on page 2 • Set Up the Cisco Headsets app on Your Mobile Device, on page 3 • Turn Your Headset On and Off, on page 3 • Connect Your Headset, on page 4 • Charge Your Headset, on page 7 • Digital Assistant Options, on page 9 • Compatible Cisco Call Devices, on page 10 • About Audio Notifications, on page 11 What's in the Box Your Cisco Headset 730 comes with the following accessories: • Cisco Headset 730 Cisco Headset 730 Us
Your Headset How to Wear Your Headset REVIEW DRAFT - CISCO CONFIDENTIAL • Hard case • USB-A to USB-C cable • 3.5 mm cable How to Wear Your Headset Adjust your headband so that your headset fits comfortably on your head. Make sure the headset microphones are positioned forward.
Your Headset Set Up the Cisco Headsets app on Your Mobile Device REVIEW DRAFT - CISCO CONFIDENTIAL Set Up the Cisco Headsets app on Your Mobile Device Cisco Headsets is a mobile app that lets you update, control, and customize your headphones from any iPhone or Android mobile device. You can upgrade your headset, adjust your noise cancellation levels, change your equalizer settings, and manage your headset notifications all from the app interface.
Your Headset Connect Your Headset REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Slide the Power/Bluetooth switch down to turn off the headset. Connect Your Headset Connect Your Headset to a Bluetooth Device Put your headset into pairing mode to make it discoverable to other devices. To get the most out of your headset, download and set up the Cisco Headsets app on your mobile device.
Your Headset Bluetooth LED REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Slide up and hold the Power/Bluetooth switch for two seconds until the Bluetooth LED blinks. Step 2 Enable Bluetooth on your device. Note Step 3 You can enable and disable Bluetooth from the Settings menu on most call devices. Select your headset from the device list. Note Your headset will appear in the device list as Cisco Headset 730 followed by the last three digits of your headset serial number.
Your Headset Change Your Bluetooth Source REVIEW DRAFT - CISCO CONFIDENTIAL Change Your Bluetooth Source You can connect up to two Bluetooth devices to your headset at one time. Music playback is paused and active calls are automatically placed on hold when you change sources. Procedure To change your Bluetooth source, play music or answer a call on a different connected source. Delete Paired Devices You can erase all saved Bluetooth devices from your headset.
Your Headset Use the 3.5mm Audio Cable REVIEW DRAFT - CISCO CONFIDENTIAL Use the 3.5mm Audio Cable Use the included 3.5mm audio cable to connect your headset with your laptop or mobile device. You can use the audio cable to connect to a non-wireless device or if your headset battery is low. Any connected Bluetooth sources will have priority over the 3.5mm audio connection. Procedure Step 1 Plug the 3.5mm audio cable into the port at the bottom of the left ear cup.
Your Headset Check Your Remaining Battery Life REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Plug the USB-A end of the cable into any powered USB port. Check Your Remaining Battery Life When you power on your headset, a voice notification announces your remaining battery charge. Your headset notifies you when you have less then an hour of talk time remaining. Note Voice notifications are turned on by default. You can toggle your headset voice notifications in the Cisco Headsets mobile app.
Your Headset Digital Assistant Options REVIEW DRAFT - CISCO CONFIDENTIAL Table 2: LED Status Power LED Battery Charge 15 hours or more of talk time remaining. Between 15 and 5 hours of talk time remaining. Less than 5 hours of talk time remaining. Your headset firmware is upgrading. Digital Assistant Options You can program your Cisco Headset 730 to quickly access Google Assistant, Apple Siri, or Microsoft Cortana digital assistant on your mobile device or laptop.
Your Headset Compatible Cisco Call Devices REVIEW DRAFT - CISCO CONFIDENTIAL Procedure On the right ear cup, press the Play button twice.
Your Headset About Audio Notifications REVIEW DRAFT - CISCO CONFIDENTIAL About Audio Notifications Your headset plays audio notifications in the following situations: Table 4: Headset Audio Prompts Action Audio Prompt Battery charge "You have [x] hours of talk time remaining" Incoming call "You have an incoming call." Mute while on a call "Muted." Unmuted while on a call "Unmuted." You speak while your headset is muted on a call "You are muted.
Your Headset Customize Your Headset Notifications REVIEW DRAFT - CISCO CONFIDENTIAL Procedure In the Cisco Headsets app, select your headset and press Settings > Audio Notification.
CHAPTER 2 Make Calls • Call Functions, on page 13 • Busy Lights, on page 16 • Adjust How Much Voice Feedback You Hear in Your Headset, on page 17 Call Functions Answer a Call The call button is located on the face of the left ear cup. Procedure Press the call button once to answer a call.
Make Calls End a Call REVIEW DRAFT - CISCO CONFIDENTIAL End a Call You can end a call with the call button on your headset. Your headset plays a tone when you end your call. The call button is located on the face of the left ear cup. Procedure Press and hold the call button for two seconds. Reject an Incoming Call The call button is located on the face of the left ear cup. Procedure Press the call button twice to reject an incoming call.
Make Calls Hold a Call REVIEW DRAFT - CISCO CONFIDENTIAL Hold a Call The call button is located on the face of the left ear cup. Procedure Press the call button once to place a call on hold.
Make Calls Mute Your Headset REVIEW DRAFT - CISCO CONFIDENTIAL Mute Your Headset The mute button is located on the front of the left ear cup. When you're on a call, press the mute button to turn off your microphone. Press the button again to turn your microphone back on. When you mute your headset, the Busy Light turns on. Procedure Press once. Busy Lights The Busy Lights on your headset let others know when you're busy. The Busy Lights automatically show solid red when you're on a call.
Make Calls Adjust How Much Voice Feedback You Hear in Your Headset REVIEW DRAFT - CISCO CONFIDENTIAL Table 5: Busy Light Status Light Status Solid red System State Active call/Busy Incoming call Blinks red Adjust How Much Voice Feedback You Hear in Your Headset With the Cisco Headsets app, you can adjust how much of your own voice you want to hear through your headset speaker when you're on a call. Procedure Step 1 In the Cisco Headsets app, select your headset and press Settings > Audio.
Make Calls Toggle Lower Your Voice REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Open Cisco Headsets and select Settings. Step 2 Press Audio and toggle Lower Your Voice on or off.
CHAPTER 3 Audio Controls and Music Playback • Music Controls, on page 19 • Turn Noise Cancellation On and Off, on page 21 • Turn Ambient Mode On and Off, on page 22 • Customize Your Headset Equalizer Settings, on page 22 • Reset Your Headset Settings, on page 23 Music Controls Play and Pause Music You can control music playback on the face of the right ear cup. Procedure Press the center button on the right ear cup to pause and play music with your headset.
Audio Controls and Music Playback Skip a Track REVIEW DRAFT - CISCO CONFIDENTIAL Skip a Track Your headset's music controls are located on the face of the right ear cup. Procedure Press or to skip a track. Adjust Your Headset Volume The volume buttons are located on the face of the right ear cup. Procedure Press and to adjust your headset volume.
Audio Controls and Music Playback Turn Noise Cancellation On and Off REVIEW DRAFT - CISCO CONFIDENTIAL Turn Noise Cancellation On and Off The Noise Cancellation switch is located on the back of the right ear cup. By default, your headset automatically adapts to your surrounding ambient noise level. You can disable Adaptive Noise Cancellation and customize your own noise cancellation level in the Cisco Headsets mobile app.
Audio Controls and Music Playback Customize Your Noise Cancellation Level REVIEW DRAFT - CISCO CONFIDENTIAL Customize Your Noise Cancellation Level By default, your headset noise cancellation strength is set to 100%. You can manually adjust how much noise cancellation you hear in your headset through the Cisco Headsets app. If you enable Adaptive Noise Cancellation, your headset noise cancellation level automatically adjusts based on your surroundings.
Audio Controls and Music Playback Reset Your Headset Settings REVIEW DRAFT - CISCO CONFIDENTIAL Procedure In the Cisco Headsets app, tap Equalizer to switch between audio presets. Reset Your Headset Settings You can restore your default headset settings with the Cisco Headsets mobile app. Procedure In Cisco Headsets, select Settings > Reset Settings.
Audio Controls and Music Playback Reset Your Headset Settings REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide 24
CHAPTER 4 Troubleshooting • First Steps, on page 25 • Targeted Troubleshooting Solutions, on page 25 • Update Your Headset Firmware, on page 29 • Check Your Headset Firmware, on page 29 • Find Your Cisco Headset 730 Serial Number, on page 30 First Steps Try these solutions first if you experience problems with your Cisco Headset 730. • Make sure your headset is fully charged. See: Charge Your Headset, on page 7. • Make sure your headset is powered on. See: Turn Your Headset On and Off, on page 3.
Troubleshooting My Bluetooth Device Can't Find the Headset REVIEW DRAFT - CISCO CONFIDENTIAL My Bluetooth Device Can't Find the Headset Try these steps if your headset doesn't connect with your Bluetooth device: • On your device: • Turn Bluetooth off then on. • Delete the headset from the list of Bluetooth devices and pair the headset again. • Reboot your headset. See Turn Your Headset On and Off, on page 3. • Make sure your headset is within 3 feet (1 meter) of your intended device.
Troubleshooting My Headset is On But Has No Sound REVIEW DRAFT - CISCO CONFIDENTIAL My Headset is On But Has No Sound Try these steps if you can't hear any sound in your headset. • Check the volume level on your headset. • Ensure that the audio output on your device is set to Cisco Headset 730. • Turn off music or hold a call on other active sources. See: Change Your Bluetooth Source, on page 6. • Reboot your headset. See Turn Your Headset On and Off, on page 3.
Troubleshooting My Headset Doesn't Charge REVIEW DRAFT - CISCO CONFIDENTIAL • Delete your headset from the list of connected Bluetooth devices and reconnect your headset. My Headset Doesn't Charge Try these steps if your headset doesn't charge: • Make sure the USB cable is connected to the USB-C port on your headset. • Make sure that both ends of the USB cable are secure.
Troubleshooting Siri Doesn't Respond REVIEW DRAFT - CISCO CONFIDENTIAL • Make sure your mobile device is compatible with Google Assistant. Visit: https://support.google.com/ headphones • For additional support, visit: https://support.google.com/headphones Siri Doesn't Respond Try these steps if you have trouble accessing Apple's Siri through your Cisco Headset 730: • Make sure Siri has been set up with the Cisco Headsets app. • Connect your mobile device to a Wi-Fi or cellular data network.
Troubleshooting Check Your Headset Firmware on On-Premises Cisco IP Phones REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 On your mobile device, open Cisco Headsets. Step 2 Select Settings > Device Info. Check Your Headset Firmware on On-Premises Cisco IP Phones You can check your headset software on any supported Cisco IP Phone. Procedure Step 1 Press Applications Step 2 Select Accessories. Step 3 Highlight Cisco Headset and press Show detail. .
Troubleshooting Find Your Cisco Headset 730 Serial Number REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 On your mobile device, open Cisco Headsets. Step 2 Select Settings > Device Info.
Troubleshooting Find Your Cisco Headset 730 Serial Number REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide 32
CHAPTER 5 Product Safety • Important Headset Safety Information, on page 33 • Compliance Statements, on page 33 Important Headset Safety Information High Sound Pressure—Avoid listening to high volume levels for long periods to prevent possible hearing damage. When you plug in your headset, lower the volume of the headset speaker before you put the headset on. If you remember to lower the volume before you take the headset off, the volume will start lower when you plug in your headset again.
Product Safety Compliance Statements for Canada REVIEW DRAFT - CISCO CONFIDENTIAL Compliance Statements for Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.
Product Safety Canadian RF Exposure Statement REVIEW DRAFT - CISCO CONFIDENTIAL Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio.
Product Safety Canadian RF Exposure Statement REVIEW DRAFT - CISCO CONFIDENTIAL Cisco Headset 730 User Guide 36
