Cisco IP Conference Phone 8832 User Guide First Published: 2017-09-15 Last Modified: 2021-07-12 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Your Phone 1 Your Cisco IP Conference Phone 8832 and 8832NR 1 Feature Support 2 New and Changed Information 2 New and Changed Information for Firmware Release 14.1(1) 2 New and Changed Information for Firmware Release 14.0(1) 2 New and Changed Information for Firmware Release 12.8(1) 3 New and Changed for Firmware Release 12.7(1) 3 New and Changed Information for Firmware Release 12.6(1) 3 New and Changed Information for Firmware Release 12.
Contents Daisy Chain Mode 11 Install the Conference Phone in Daisy Chain Mode Replace Your Existing Phone with a New Phone Self Care Portal 12 13 14 Speed-Dial Numbers 15 Cisco IP Conference Phone 8832 Buttons and Hardware 16 Conference Phone Navigation 17 Conference Phone Softkeys 18 Phone Icons 18 Phone Keypad Characters 18 Clean the Phone Screen 19 Wired Expansion Microphone 19 Wireless Expansion Microphone Phone Firmware and Upgrades Postpone a Phone Upgrade 20 21 21 View the Progress of a
Contents Make a Call with a Phone Address Redial a Number Speed Dial 31 32 32 Make a Speed-Dial Call with Your Conference Phone 32 Make a Call With a Speed-Dial Code 33 Get Notified When a Contact is Available 33 Dial an International Number 33 Secure Calls 34 Answer Calls 34 Answer a Call 34 Answer Call Waiting on Your Conference Phone Decline a Call 34 34 Turn On Do Not Disturb 35 Answer a Call Within Your Hunt Group 35 Sign In and Out of a Hunt Group 35 View the Call Queue in a Hunt Gro
Contents Check for New Voice Messages 41 Access Your Voicemail Messages CHAPTER 3 Contacts 42 43 Corporate Directory 43 Dial a Contact in the Corporate Directory Personal Directory 43 43 Sign In and Out of a Personal Directory 44 Add a New Contact to Your Personal Directory 44 Search for a Contact in Your Personal Directory 44 Call a Contact in Your Personal Directory 45 Assign a Fast-Dial Code to a Contact 45 Call a Contact with a Fast-Dial Code 45 Edit a Contact in Your Personal Directory
Contents Switch to Active Applications Close Active Applications CHAPTER 7 53 54 Product Safety and Security 55 Compliance Statements 55 Compliance Statements for the European Union CE Marking 55 55 Compliance Statements for Canada 55 FCC Compliance Statements 56 FCC Part 15.
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CHAPTER 1 Your Phone • Your Cisco IP Conference Phone 8832 and 8832NR, on page 1 • New and Changed Information, on page 2 • Phone Setup, on page 5 • Self Care Portal, on page 14 • Cisco IP Conference Phone 8832 Buttons and Hardware, on page 16 • Phone Firmware and Upgrades, on page 21 • Energy Savings, on page 21 • Additional Help and Information , on page 22 Your Cisco IP Conference Phone 8832 and 8832NR The Cisco IP Conference Phone 8832 and 8832NR provide high-definition (HD) audio performance and 360
Your Phone Feature Support You can connect two wired expansion microphones to the phone to increase coverage in larger conference rooms. The phone also supports an optional set of two wireless expansion microphones. The Cisco IP Conference Phone 8832NR (non-radio) version does not support Wi-Fi or wireless expansion microphones. The phone can be used for a 20 x 20 foot (6.1 x 6.1 m) room and up to 10 people. When you add the expansion microphones, coverage extends to a 20 x 34 foot (6.
Your Phone New and Changed Information for Firmware Release 12.8(1) New and Changed Information for Firmware Release 12.8(1) Table 2: New and Changed Information for Firmware Release 12.8(1) Feature New or Changed Content Phone Data Migration Replace Your Existing Phone with a New Phone, on page 13 New and Changed for Firmware Release 12.7(1) The following table shows the changes made for Firmware Release 12.7(1). Table 3: Cisco IP Conference Phone 8832 User Guide Revisions for Firmware Release 12.
Your Phone New and Changed Information for Firmware Release 12.5(1)SR1 New and Changed Information for Firmware Release 12.5(1)SR1 No updates were required for Firmware Release 12.5(1)SR1. New and Changed Information for Firmware Release 12.5(1) No updates were required for Firmware Release 12.5(1). New and Changed Information for Firmware Release 12.1(1) The following table shows the changes that were made for Firmware Release 12.1(1).
Your Phone Phone Setup Revision New or Updated Section Support for CMC and FAC Calls That Require a Billing Code or Authorization Code Phone Setup Your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions. Connect to the Network You need to connect the phone to the network.
Your Phone Set Up Wi-Fi Client Figure 3: Non-PoE Deployment Figure 4: Wi-Fi Network Connection Set Up Wi-Fi Client The Cisco IP Conference Phone 8832 can access a Wi-Fi network. You need a power adapter to power the phone. The Cisco IP Conference Phone 8832NR cannot be used with a Wi-Fi network. Before you begin Your administrator needs to configure settings on the call control system to enable Wi-Fi access. Procedure Step 1 If the phone is plugged into the Ethernet, unplug the Ethernet cable.
Your Phone Connect to a Preconfigured Wi-Fi Network Connect to a Preconfigured Wi-Fi Network You can connect your Cisco IP Conference Phone 8832 to the network using Wi-Fi, but, for security, enter your username and password. But, the Cisco IP Conference Phone 8832NR does not support Wi-Fi. Depending upon how your phone is configured, you could be required to sign in when you join a Wi-Fi network or when your phone powers up.
Your Phone Install the Wired Expansion Microphones Install the Wired Expansion Microphones The phone supports an optional kit with two wired expansion microphones. You can extend the microphones up to 7 feet (2.13m) from the phone. For best results, place the microphones between 3 feet (0.91 m) and 7 feet (2.1 m) away from the phone. Procedure Step 1 Plug the end of the microphone cable into the port on the side of the phone. Step 2 Extend the microphone cable to the desired position.
Your Phone Pair a Wireless Microphone Before you begin Disconnect the wired expansion microphones before you install wireless expansion microphones. You cannot use both wired and wireless expansion microphones at the same time. Procedure Step 1 Position the table mount plate on the table surface location where you want to place the microphone. Step 2 Remove the adhesive for the double-stick tape on the bottom of the table mount plate. Place the table mount plate to adhere to the table surface.
Your Phone Unpair a Wireless Microphone Unpair a Wireless Microphone Procedure Step 1 Press Settings. Step 2 Select Admin Settings > Microphones > Wireless microphones. Step 3 Select either Microphone 1 or Microphone 2. If the selected channel is paired, the Unpair softkey displays on the phone screen. Step 4 Press Unpair. Related Topics Wireless Expansion Microphone, on page 20 Install the Wireless Microphone Charging Cradle You use the charging cradle to charge the wireless microphone battery.
Your Phone Charge a Wireless Microphone Figure 6: Wireless Microphone Charging Cradle Installation Related Topics Wireless Expansion Microphone, on page 20 Charge a Wireless Microphone Before you begin Install the wireless microphone charging cradle. For more information, see Install the Wireless Microphone Charging Cradle, on page 10. Procedure Step 1 Place the microphone in the charging cradle. Step 2 If the LED on the cradle is not white, remove the microphone and replace it in the cradle.
Your Phone Install the Conference Phone in Daisy Chain Mode with the units or a pair of wireless microphones with the units, but not a mixed combination of the microphones. When a wired microphone is connected to one of the units, it unpairs any wireless microphones that are connected to the same unit. Whenever there is an active call, the LEDs and the menu options on the phone screen of both units are synchronized.
Your Phone Replace Your Existing Phone with a New Phone Figure 9: Smart Adapter LAN Port Connected to the LAN Port on the Wall Outlet Step 4 Connect the first phone to the Smart Adapter using the longer, thicker USB-C cable. Step 5 Connect the second phone to the Smart Adapter using a USB-C cable. The following figure shows installation of the conference phone in daisy chain mode.
Your Phone Self Care Portal Before you begin Your administrator needs to set up Cisco Unified Communications Manager to enable the phone migration. You need a new phone that hasn't been connected to the network or previously configured. Procedure Step 1 Power off the old phone. Step 2 Power on the new phone. Step 3 If prompted, enter your activation code. Step 4 Select Replace an existing phone. Step 5 Enter the primary extension of the old phone.
Your Phone Speed-Dial Numbers Features Description Additional phones Specify the additional phones such as your mobile phone that you want to use to make and receive calls with the same directory numbers as your desk phone. You can also define blocked and preferred contacts to restrict or allow calls from certain numbers to be sent to your mobile phone.
Your Phone Cisco IP Conference Phone 8832 Buttons and Hardware Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Your Phone Conference Phone Navigation The following table describes the buttons on the Cisco IP Conference Phone 8832. Table 7: Cisco IP Conference Phone 8832 Buttons 1 LED bar Indicates call states: • Green, solid—Active call • Green, flashing—Incoming call • Green, pulsing—Held call • Red, solid—Muted call 2 Expansion microphone port The wired expansion microphone cable plugs into the port. 3 Mute bar 4 Softkey buttons 5 Navigation bar and Select button Toggles the microphone on or off.
Your Phone Conference Phone Softkeys Conference Phone Softkeys You can interact with the features on your phone with the softkeys. Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The and softkeys indicate more softkey functions are available. Phone Icons Your phone screen displays many icons.
Your Phone Clean the Phone Screen Table 9: Special Characters on the Keypad Keypad Key Special Characters One (1) / . @ : ; = ? -_ & % Zero (0) (space) , ! ^ ' " | Asterisk (*) +*~`<> Pound (#) #$£ \(){}[] Clean the Phone Screen Procedure If your phone screen gets dirty, wipe it with a soft, dry cloth. Caution Do not use any liquids or powders on the phone because they can contaminate the phone components and cause failures.
Your Phone Wireless Expansion Microphone Related Topics Install the Wired Expansion Microphones, on page 8 Wireless Expansion Microphone The Cisco IP Conference Phone 8832 supports two expansion wireless microphones, available with a charging cradle in an optional kit. When the wireless microphone is placed on the charging cradle for charging, the LED on the cradle is lit white.
Your Phone Phone Firmware and Upgrades Unpair a Wireless Microphone, on page 10 Install the Wireless Microphone Charging Cradle, on page 10 Charge a Wireless Microphone, on page 11 Phone Firmware and Upgrades Your phone comes pre-installed with firmware that is specific to the call control system. Occasionally, your administrator upgrades the phone firmware for you. This upgrade happens in the background even if you are using your phone.
Your Phone Turn On Your Phone • Power Save Plus—Your phone screen turns on and off at times that are based on your work schedule. If your work hours or work days change, you can contact your administrator to reconfigure your phone. For example, your administrator can set your phone to alert you 10 minutes before it turns off. You see the Select button light up and you get a message that your phone is turning off soon.
Your Phone Hearing-Impaired Accessibility Features Cisco is committed to designing and delivering accessible products and technologies to meet the needs of your organization. You can find more information about Cisco and its commitment to accessibility at this URL: https://www.cisco.com/go/accessibility Hearing-Impaired Accessibility Features Your conference phone comes with standard accessibility features that require little or no setup.
Your Phone Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description 2 Visual notification of phone state and The phone screen displays the current state. message-waiting indicator When you have a message, a message is displayed on the phone screen. Your phone also provides an audible message-waiting indicator. To change the audible voice-message indicator, sign in to the Self Care portal and access the message-indicator settings. You can change each setting to on or off.
Your Phone Vision-Impaired and Blind Accessibility Features Figure 16: Vision-Impaired and Blind Accessibility Features The following table describes the vision-impaired and blind accessibility features on the Cisco IP Conference Phone 8832. Table 11: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description 1 High-contrast visual and audible alert of incoming Use the Mute button to toggle the call with the LED bar microphone on or off.
Your Phone Mobility-Impaired Accessibility Features Item Accessibility Feature Description 2 Mute button Alerts you to an incoming call. The LED flashes during incoming calls. • This button is located between the LED bar and the screen. Colors indicate your phone's status: • Green, solid—Active call • Green, flashing—Incoming call • Green, pulsing—Held call • Red, solid—Muted call 3 Softkeys • These are buttons just below the LCD.
Your Phone Third-Party Accessibility Applications Figure 17: Mobility-Impaired Accessibility Features The following table describes the mobility-impaired accessibility features on the Cisco IP Conference Phone 8832.
Your Phone Troubleshooting Phones, Text Telephones for the Deaf (TDD/TTY), Real Time Text (RTT), hearing/voice carry over (HCO/VCO), audible caller ID, inline amplifiers for handsets for louder call sound, “busy lights”, audio/visual emergency notifications through Cisco IP Phones (supporting users with disabilities), etc. For more information about third-party applications, contact your administrator.
Your Phone Report All Phone Issues Report All Phone Issues You can use the Cisco Collaboration Problem Report Tool (PRT) to collect and send phone logs, and to report problems to your administrator. If you see a message that the PRT upload has failed, the problem report is saved on the phone and you should alert your administrator. Procedure Step 1 Press Applications Step 2 Select Settings > System information > Report problem.
Your Phone Cisco One-Year Limited Hardware Warranty Terms Cisco IP Conference Phone 8832 User Guide 30
CHAPTER 2 Calls Make Calls, on page 31 • Answer Calls, on page 34 • Mute Your Call, on page 36 • Hold Calls, on page 37 • Forward Calls, on page 39 • Transfer Calls, on page 39 • Conference Calls and Meetings, on page 40 • Voicemail, on page 41 Make Calls • Your phone works just like a regular phone. But we make it easier for you to make calls. Make a Call Use your phone just like any other phone to make a call. Procedure Enter a number and press Call.
Calls Redial a Number Procedure Step 1 Press New call. Step 2 Press ABC and you’ll be able to enter text using the keypad. Step 3 Press a number on the keypad to see the available options, and then press the number again to move through the choices. For example, press the number 1 three times to enter the @ symbol. Step 4 Press Call. Redial a Number You can call the most recently dialed phone number. Procedure Press Redial.
Calls Make a Call With a Speed-Dial Code Step 2 Select a speed-dial entry and press Call. Make a Call With a Speed-Dial Code Before you begin Set up the codes in the User Options Web Pages. Procedure Step 1 Enter the speed-dial code and press Speed Dial. Step 2 Enter the speed-dial code and press Abbr dial. Get Notified When a Contact is Available If you call someone and their line is busy or they do not answer, you can be notified with a special ringtone and a message when they are available.
Calls Secure Calls Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset. Answer Calls Your Cisco phone works just like a regular phone. But we make it easier for you to answer calls.
Calls Turn On Do Not Disturb Turn On Do Not Disturb Use do not disturb (DND) to silence your phone and ignore incoming call notifications when you need to avoid distractions. When you turn on DND, your incoming calls are forwarded to another number, such as your voicemail, if it is set up. Procedure Step 1 Press Do not disturb to turn on DND. Step 2 Press Turn off DND to turn off DND.
Calls Trace a Suspicious Call • Number of queued callers on each hunt group queue • Longest waiting time Procedure Step 1 Press Queue Status. Step 2 Press Update to refresh the statistics. Step 3 Press Exit. Trace a Suspicious Call If you receive unwanted or harassing calls, use malicious call identification (MCID) to alert your administrator. Your phone sends a silent notification message to your administrator with information about the call. Procedure Press Report caller.
Calls Hold Calls Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you're ready. Procedure Step 1 Press Hold. Step 2 To resume a call from hold, press Resume.
Calls Place a Call on Hold with Call Park A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone. If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by your administrator.
Calls Forward Calls Forward Calls You can forward calls from your phone to another number. There are two ways of forwarding your calls: • Forward all calls • Forward calls in special situations, such as when the phone is busy or there is no answer. When a phone is forwarded, you see the Forward all icon on the screen. Procedure Step 1 When the phone is inactive, press Forward All.
Calls Consult Before You Complete a Transfer Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to. You can also swap between that call and the call that you're transferring, before you complete the transfer. Before you begin You have an active call that needs to be transferred. Procedure Step 1 Press Transfer. Step 2 Enter the other person's phone number. Step 3 Press Swap to return to the held call.
Calls View and Remove Conference Participants Procedure Step 1 Call a new conference participant, but do not add the participant to the conference. Wait until the call is connected. Step 2 Press Swap to toggle between the participant and the conference. View and Remove Conference Participants If you create a conference, you can view the details of the last 16 participants who join the conference. You can also remove participants.
Calls Access Your Voicemail Messages You will also hear a stutter tone played on the speaker when you use off-hook dialing. This stutter tone is line-specific. You only hear it when you use a line that has voice messages. Related Topics Self Care Portal, on page 14 Access Your Voicemail Messages You can check your current voicemail messages or listen to your old messages again.
CHAPTER 3 Contacts • Corporate Directory, on page 43 • Personal Directory, on page 43 • Cisco Web Dialer, on page 47 Corporate Directory You can look up a coworker's number from your phone, which makes it easier to give them a call. Your administrator sets up and maintains the directory. Dial a Contact in the Corporate Directory Procedure Step 1 Press Contacts. Step 2 Select Corporate Directory. Step 3 Select a search criteria. Step 4 Enter your search criteria and press Submit.
Contacts Sign In and Out of a Personal Directory Sign In and Out of a Personal Directory Before you begin Before you can sign in to your personal directory, you need your user ID and PIN. Contact your administrator if you don't know this information. Procedure Step 1 Press Contacts. Step 2 Select Personal directory. Step 3 Enter your user ID and PIN, and press Submit. Step 4 To sign out, select Log out, press Select, and then press OK.
Contacts Call a Contact in Your Personal Directory Call a Contact in Your Personal Directory Procedure Step 1 Press Contacts. Step 2 Sign in to your personal directory. Step 3 Select your Personal directory and search for an entry. Step 4 Select the personal address book entry that you want to dial. Step 5 Select the required fast-dial code and press Call. Assign a Fast-Dial Code to a Contact A fast-dial code makes it easier to call a contact. Procedure Step 1 Press Contacts.
Contacts Edit a Contact in Your Personal Directory Edit a Contact in Your Personal Directory Procedure Step 1 Press Contacts. Step 2 Sign in to your Personal directory. Step 3 Select Personal address book and search for an entry. Step 4 Press Select, then Edit. Step 5 Modify the entry information. Step 6 Press Phones to modify a phone number. Step 7 Press Update. Remove a Contact from Your Personal Directory Procedure Step 1 Press Contacts. Step 2 Sign in to your personal directory.
Contacts Cisco Web Dialer Cisco Web Dialer You can use Cisco Web Dialer, a web browser, and your Cisco IP phone to make calls from web and desktop applications. Use your web browser and go to a website or your company directory, and then click a hyperlinked phone number to begin your call. You need a user ID and password to make a call. Your administrator can give you this information. First-time users have to configure their preferences before a call.
Contacts Cisco Web Dialer Cisco IP Conference Phone 8832 User Guide 48
CHAPTER 4 Recent Calls • Recent Calls List, on page 49 • View Your Recent Calls, on page 49 • Return a Recent Call, on page 50 • Clear the Recent Calls List, on page 50 • Delete a Call Record , on page 50 Recent Calls List Use the Recents list to see the 150 most recent individual calls and call groups. If your Recents list reaches the maximum size, the next new entry overwrites the oldest entry in the list.
Recent Calls Return a Recent Call Return a Recent Call You can easily call someone who has called you. Procedure Step 1 Select Recents. Step 2 Select the number that you want to dial. Step 3 Press Call. Clear the Recent Calls List You can clear the Recents list on your phone. Procedure Step 1 Select Recents. Step 2 Press Clear. Step 3 Press Delete. Delete a Call Record You can edit Recents to remove a single call from your history.
CHAPTER 5 Settings • Change the Ringtone, on page 51 • Adjust the Phone Ringer Volume, on page 51 • Adjust the Volume During a Call, on page 52 • Phone Display Language, on page 52 Change the Ringtone You can change the sound that your phone uses for incoming calls. Procedure Step 1 Select Settings > Preferences > Ringtone. Step 2 Select a line. Step 3 Scroll through the list of ringtones and press Play to hear a sample. Step 4 Press Set to use the ringtone.
Settings Adjust the Volume During a Call Adjust the Volume During a Call If the sound in your handset, headset, or speakerphone is too loud or too soft, you can change the volume while you are listening to the other person. When you change the volume during a call, the change only affects the speaker you're using at the time. For example, if you adjust the volume while you're using a headset, the handset volume doesn't change.
CHAPTER 6 Applications • Available Applications, on page 53 • View Active Applications, on page 53 • Switch to Active Applications, on page 53 • Close Active Applications, on page 54 Available Applications Cisco phones don't include these applications by default. But your company might have added applications such as the weather, stock information, company news, to-do lists, or similar information and services. View Active Applications You can easily see what applications you already have open.
Applications Close Active Applications Step 4 Press Exit. Close Active Applications Procedure Step 1 Press Settings. Step 2 Select Running applications. Step 3 Select a running application and press Close app to close the application. Step 4 Press Close, then press Exit.
CHAPTER 7 Product Safety and Security • Compliance Statements, on page 55 • Cisco Product Security Overview, on page 56 • Important Online Information, on page 57 Compliance Statements Compliance Statements for the European Union CE Marking The following CE mark is affixed to the equipment and packaging. Compliance Statements for Canada This device complies with Industry Canada license-exempt RSS standard(s).
Product Safety and Security Le présent produit est conforme aux spécifications techniques applicables d'Innovation, Sciences et Développement économique Canada. The device meets the exemption from the routine evaluation limits in section 2.5 of RSS 102 and compliance with RSS-102 RF exposure, users can obtain Canadian information on RF exposure and compliance. Le dispositif rencontre l'exemption des limites courantes d'évaluation dans la section 2.
FCC Receivers and Class B Digital Statement This product has been tested and complies with the specifications for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used according to the instructions, may cause harmful interference to radio communications.
Product Safety and Security Important Online Information Important Online Information End User License Agreement The End User License Agreement (EULA) is located here: https://www.cisco.
Product Safety and Security Important Online Information Cisco IP Conference Phone 8832 User Guide 58
