Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
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C O N T E N T S Preface xi Overview xi Audience xi Organization xi Related Documentation xii Obtaining Documentation, Obtaining Support, and Security Guidelines Cisco Product Security Overview xiii Document Conventions CHAPTER 1 xiii xiii An Overview of the Cisco Unified IP Phone 1-1 Understanding the Cisco Unified IP Phone 7931G Accessing Phone Menus and Local Features What Networking Protocols Are Used? IPv6 Support on Cisco Unified IP Phones 1-2 1-4 1-5 1-8 What Features are Supporte
Contents Installing Cisco Unified IP Phones 1-23 Checklist for Installing the Cisco Unified IP Phone 7931G CHAPTER 2 Preparing to Install the Cisco Unified IP Phone on Your Network 1-24 2-1 Understanding Interactions with Other Cisco Unified IP Communications Products 2-1 Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager 2-2 Understanding How the Cisco Unified IP Phone Interacts with the VLAN 2-2 Providing Power to the Phone 2-3 Power Outage 2-3 Power Gu
Contents Installing the Cisco Unified IP Phone Securing the Phone with a Cable Lock Mounting the Phone to the Wall 3-5 3-7 3-8 Verifying the Phone Startup Process Configuring Startup Network Settings 3-8 3-9 Configuring Security on the Cisco Unified IP Phone CHAPTER 4 3-9 Configuring Settings on the Cisco Unified IP Phone 4-1 Configuration Menus on the Cisco Unified IP Phone 7931G Displaying a Configuration Menu 4-2 Unlocking and Locking Options 4-3 Editing Values 4-4 Overview of Options Configu
Contents CHAPTER 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone 5-1 5-2 Configuring Product-Specific Configuration Parameters Configuring Corporate and Personal Directories Configuring Corporate Directories 5-17 Configuring Personal Directory 5-17 5-16 5-17 Modifying Phone Button Templates 5-18 Modifying a Phone Button Template for Personal Address Book or Fast Dials Configuring Softkey Templates Setting Up Services 5-20 5-21 Adding Users to Cis
Contents Call Statistics Screen 7-12 Using Test Tone 7-15 CHAPTER 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone 8-1 8-2 Disabling and Enabling Web Page Access 8-3 Configuring the Cisco Unified IP Phone to Use HTTP/HTTPS Protocols Device Information 8-4 Network Configuration Network Statistics Device Logs 9 8-5 8-8 8-11 Streaming Statistics CHAPTER 8-4 8-11 Troubleshooting and Maintenance 9-1 Resolving Startup Problems 9-1 Symptom: The Cisco Unified
Contents General Troubleshooting Tips 9-10 Resetting or Restoring the Cisco Unified IP Phone Performing a Basic Reset 9-12 Performing a Factory Reset 9-13 Using the Quality Report Tool 9-12 9-14 Monitoring the Voice Quality of Calls 9-14 Using Voice Quality Metrics 9-15 Troubleshooting Tips 9-15 Where to Go for More Troubleshooting Information Cleaning the Cisco Unified IP Phone APPENDIX A Supporting International Users 9-16 9-16 A-1 Adding Language Overlays to Phone Buttons A-1 Installing th
Contents APPENDIX E Basic Phone Administration Steps E-1 Example User Information for these Procedures E-1 Adding a User to Cisco Unified Communications Manager E-2 Adding a User From an External LDAP Directory E-2 Adding a User Directly to Cisco Unified Communications Manager Configuring the Phone E-3 E-3 Performing Final End User Configuration Steps E-7 INDEX Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
Contents Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
Preface Overview Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.0 (SCCP and SIP) provides the information you need to understand, install, configure, manage, and troubleshoot the Cisco Unified IP Phone 7931G on a Voice-over-IP (VoIP) network.
Preface Chapter 5, “Configuring Features, Templates, Services, and Users” Overview of configuring telephony features, directories, and phone button and softkey templates and how to set up services and add users to Cisco Unified CM Chapter 6, “Customizing the Cisco Unified IP Phone” How to customize phone ring sounds and the phone idle display at your site Chapter 7, “Viewing Model Information, How to view model information, status messages, network Status, and Statistics on the Cisco Unified statistics
Preface Cisco Unified Communications Manager Related publications are available at this URL: http://www.cisco.com/en/US/products/sw/voicesw/ps556/tsd_products_support_series_home.html Cisco Unified Communications Manager Business Edition Related publications are available at this URL: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.
Preface Convention screen font boldface screen Description Terminal sessions and information the system displays are in Information you must enter is in boldface screen screen font. font. font Caution italic screen font Arguments for which you supply values are in italic screen font. ^ The symbol ^ represents the key labeled Control—for example, the key combination ^D in a screen display means hold down the Control key while you press the D key.
CH A P T E R 1 An Overview of the Cisco Unified IP Phone The Cisco Unified IP Phone 7931G is a full-featured telephone that provides a voice communication over an IP (VoIP) network. Designed for users who are familiar with traditional key sets, these phones function much like digital business phones, by allowing users to place and receive phone calls and to access features such as mute, hold, transfer, speed dial, and call forward.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Understanding the Cisco Unified IP Phone 7931G Figure 1-1 shows the main components of the Cisco Unified IP Phone 7931G. Figure 1-1 Cisco Unified IP Phone 7931G 14 Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Table 1-1 describes the buttons on the Cisco Unified IP Phone 7931G.
Chapter 1 An Overview of the Cisco Unified IP Phone Accessing Phone Menus and Local Features Table 1-1 Cisco Unified IP Phone Buttons (continued) 10 Speaker button Toggles the speakerphone on or off. When the speakerphone is on, the button is lit. 11 Handset Functions like a traditional handset. 12 Handset Flashes for an incoming call and remains on when there is a message waiting. indicator light 13 Phone screen Displays information such as line/call status, phone number, and soft key labels.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? What Networking Protocols Are Used? Cisco Unified IP Phones support several industry-standard and Cisco networking protocols required for voice communication. Table 1-2 provides an overview of the networking protocols that the Cisco Unified IP Phone 7931G supports.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes IEEE 802.1X The IEEE 802.1X standard defines a client-server-based access control and authentication protocol that restricts unauthorized clients from connecting to a LAN through publicly accessible ports. The Cisco Unified IP Phone implements the IEEE 802.
Chapter 1 An Overview of the Cisco Unified IP Phone What Networking Protocols Are Used? Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes Real-Time Transport Protocol (RTP) RTP is a standard protocol for transporting real-time data, such as interactive voice and video, over data networks. Cisco Unified IP Phones use the RTP protocol to send and receive real-time voice traffic from other phones and gateways.
Chapter 1 An Overview of the Cisco Unified IP Phone IPv6 Support on Cisco Unified IP Phones Table 1-2 Supported Networking Protocols on the Cisco Unified IP Phone (continued) Networking Protocol Purpose Usage Notes TFTP requires a TFTP server in your network, which can be automatically On the Cisco Unified IP Phone, TFTP enables identified from the DHCP server.
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7931G? For more information on deploying IPv6 in your Cisco Unified Communications network, see the Cisco Unified Communications Manager Features and Services Guide, Internet Protocol Version 6 (IPv6), and Deploying IPv6 in Unified Communications Networks with Cisco Unified Communications Manager 7.1(x).
Chapter 1 An Overview of the Cisco Unified IP Phone What Features are Supported on the Cisco Unified IP Phone 7931G? Related Topics • Configuring Settings on the Cisco Unified IP Phone, page 4-1 • Configuring Features, Templates, Services, and Users, page 5-1 • Troubleshooting and Maintenance, page 9-1 Configuring Telephony Features You can modify certain settings for the Cisco Unified IP Phone from the Cisco Unified CM Administration.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones You can access the complete Cisco Unified Communications Manager Business Edition documentation suite at this location: http://www.cisco.com/en/US/products/ps7273/tsd_products_support_series_home.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-3 shows where you can find additional information about security in this and other documents.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Overview of Supported Security Features Table 1-4 provides an overview of the security features that the Cisco Unified IP Phone 7931G supports. For more information about these features and about Cisco Unified CM and Cisco Unified IP Phone security, see the Cisco Unified Communications Manager Security Guide.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-4 Overview of Security Features (continued) Feature Description Signaling encryption Ensures that all SCCP and SIP signaling messages that are sent between the device and the Cisco Unified CM server are encrypted.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones To view the security mode that is set for the phone, look at the Security Mode setting in the Security Configuration menu. For more information, see Security Configuration Menu, page 4-30.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Note 2. Cisco Unified Communications Manager assigns a secure conference bridge to the call. 3. As participants are added, Cisco Unified CM verifies the security mode of each phone (encrypted or authenticated) and maintains the secure level for the conference. 4. The phone displays the security level of the conference call.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Table 1-6 provides information about changes to conference security levels depending on the initiator’s phone security level, the security levels of participants, and the availability of secure conference bridges.
Chapter 1 An Overview of the Cisco Unified IP Phone Understanding Security Features for Cisco Unified IP Phones Supporting 802.1X Authentication on Cisco Unified IP Phones These sections provide information about 802.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones • Configure PC Port—The 802.1X standard does not take into account the use of VLANs and thus recommends that only a single device be authenticated to a specific switch port. However, some switches (including Cisco Catalyst switches) support multi-domain authentication. The switch configuration determines whether you can connect a PC to the phone PC port.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones After you have set up the IP telephony system and configured system-wide features in Cisco Unified CM, you can add IP phones to the system.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified CM Table 1-7 provides an overview and checklist of configuration tasks for the Cisco Unified IP Phone 7931G in Cisco Unified CM Administration. The list presents a suggested order to guide you through the phone configuration process. Some tasks are optional, depending on your system and user needs.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified CM (continued) Task and Purpose 4. Add and configure directory numbers (lines) on the phone by completing these required fields in the Directory Number Configuration window.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-7 Checklist for Configuring the Cisco Unified IP Phone 7931G in Cisco Unified CM (continued) Task and Purpose 10. For More Information Add a user to a user group. Assigns users a common list of roles and permissions that apply to all users in a user group.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Checklist for Installing the Cisco Unified IP Phone 7931G Table 1-8 provides an overview and checklist of installation tasks for the Cisco Unified IP Phone 7931G. The list presents a suggested order to guide you through the phone installation. Some tasks are optional, depending on your system and user needs. For detailed procedures and information, refer to the sources in the list.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7931G (continued) Task and Purpose 4. For More Information See Configuring Startup Network If you are configuring the network settings on the phone for an IPv4 network, you can set up an IP address for the phone by either using DHCP or manually entering an Settings, page 3-9. IP address.
Chapter 1 An Overview of the Cisco Unified IP Phone Overview of Configuring and Installing Cisco Unified IP Phones Table 1-8 Checklist for Installing the Cisco Unified IP Phones 7931G (continued) Task and Purpose 5. For More Information See Configuring Startup Network If you are configuring the network settings on the phone for an IPv6 network, you can set up an IP address for the phone by either using DHCP or manually entering an Settings, page 3-9. IP address.
CH A P T E R 2 Preparing to Install the Cisco Unified IP Phone on Your Network Cisco Unified IP Phones enable you to communicate using voice over a data network. To provide this capability, the phones depend upon and interact with several other key Cisco IP Telephony and network components, including Cisco Unified Communications Manager, Domain Name System (DNS) and DHCP servers, TFTP servers, media resources, and Cisco prestandard PoE.
Chapter 2 Understanding Interactions with Other Cisco Unified IP Communications Products Preparing to Install the Cisco Unified IP Phone on Your Network Understanding How the Cisco Unified IP Phone Interacts with Cisco Unified Communications Manager Cisco Unified Communications Manager is an open and industry-standard call processing system. Cisco Unified Communications Manager software sets up and tears down calls between phones, integrating traditional PBX functionality with the corporate IP network.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone • Voice traffic to and from the IP phone (auxiliary VLAN, on the Cisco Catalyst 6000 series, for example) • Data traffic to and from the PC connected to the switch through the access port of the IP phone (native VLAN) Isolating the phones on a separate, auxiliary VLAN improves the quality of the voice traffic and allows a large number of phones to be added to an existing network where there are not e
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Providing Power to the Phone Power Guidelines Table 2-1 provides guidelines that apply to external power and to PoE power for the Cisco Unified IP Phones 7931G. Table 2-1 Guidelines for Powering the Cisco Unified IP Phones 7931G Power Type Guidelines External power— Provided through a Cisco external power supply. The CP-PWR-CUBE-3 external power supply may be used with the Cisco Unified IP Phones 7931G.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding Phone Configuration Files Understanding Phone Configuration Files Configuration files for a phone are stored on the TFTP server and define parameters for connecting to Cisco Unified Communications Manager. In general, any time you make a change in Cisco Unified Communications Manager that requires the phone to be reset, a change is made automatically to the phone configuration file.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Understanding the Phone Startup Process The filenames are derived from the MAC Address and Description fields in the Phone Configuration window of Cisco Unified Communications Manager. The MAC address uniquely identifies the phone. For more information, see the Cisco Unified Communications Manager Administration Guide.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to Cisco Unified Communications Manager Table 2-3 Cisco Unified IP Phone Startup Process (continued) No. Process Description Related Topics 7. Requesting the ITL file. The phone requests the ITL file after it requests the CTL file. The ITL file contains the certificates of the entities that the phone can trust.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to Cisco Unified Communications Manager Table 2-4 provides an overview of these methods for adding phones to the Cisco Unified Communications Manager database. Table 2-4 Methods for Adding Phones to the Cisco Unified Communications Manager Database Method Requires MAC Address? Notes Auto-registration No Results in automatic assignment of directory numbers. Not available when security or encryption is enabled.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to Cisco Unified Communications Manager Note When you configure the cluster for mixed mode through the Cisco CTL client, auto-registration is automatically disabled. When you configure the cluster for nonsecure mode through the Cisco CTL client, auto-registration is not enabled automatically.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Adding Phones to Cisco Unified Communications Manager Adding Phones with Cisco Unified Communications Manager Administration You can add phones individually to the Cisco Unified Communications Manager database using Cisco Unified Communications Manager Administration. To do so, you first need to obtain the MAC address for each phone.
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Using Cisco Unified IP Phones with Different Protocols Related Topics • Adding Phones with Auto-Registration, page 2-8 • Adding Phones with Auto-Registration and TAPS, page 2-9 • Adding Phones with Cisco Unified Communications Manager Administration, page 2-10 Using Cisco Unified IP Phones with Different Protocols The Cisco Unified IP Phone can operate with SCCP (Skinny Client Control Protocol) or SIP (Session Initiation Proto
Chapter 2 Preparing to Install the Cisco Unified IP Phone on Your Network Determining the MAC Address of a Cisco Unified IP Phone Converting an In-Use Phone from One Protocol to the Other Protocol For information about how to convert an in-use phone from one protocol to the other, see the Cisco Unified Communications Manager Administration Guide, Cisco Unified IP Phone Configuration.
CH A P T E R 3 Setting Up the Cisco Unified IP Phone This chapter includes the following topics, which help you install the Cisco Unified IP Phone 7931G on an IP telephony network: Note • Before You Begin, page 3-1 • Understanding the Cisco Unified IP Phone 7931G Components, page 3-3 • Installing the Cisco Unified IP Phone, page 3-5 • Securing the Phone with a Cable Lock, page 3-7 • Mounting the Phone to the Wall, page 3-8 • Verifying the Phone Startup Process, page 3-8 • Configuring Startu
Chapter 3 Setting Up the Cisco Unified IP Phone Before You Begin Network Requirements For the Cisco Unified IP Phone 7931G to successfully operate as a Cisco Unified IP Phone endpoint in your network, your network must meet these requirements: • Working Voice over IP (VoIP) network: – VoIP configured on your Cisco routers and gateways – Cisco Unified Communications Manager Release 4.
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components Understanding the Cisco Unified IP Phone 7931G Components The Cisco Unified IP Phone 7931G includes these components on the phone or as accessories for the phone: • Network and Access Ports, page 3-3 • Handset, page 3-3 • Speakerphone, page 3-3 • Headset, page 3-4 Network and Access Ports The back of the Cisco Unified IP Phone includes these ports: • Network port—Labeled 10/100 SW • Access
Chapter 3 Setting Up the Cisco Unified IP Phone Understanding the Cisco Unified IP Phone 7931G Components Headset Although Cisco performs internal testing of third-party headsets for use with the Cisco Unified IP Phones, Cisco does not certify or support products from headset or handset vendors. Cisco recommends the use of good quality external devices, for example, headsets that are screened against unwanted radio frequency (RF) and audio frequency (AF) signals.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Using External Devices The following information applies when you use external devices with the Cisco Unified IP Phone: Cisco recommends the use of good quality external devices that are shielded (screened) against unwanted radio frequency (RF) and audio frequency (AF) signals.
Chapter 3 Setting Up the Cisco Unified IP Phone Installing the Cisco Unified IP Phone Table 3-1 Installing the Cisco Unified IP Phone (continued) Installation Step Notes Reference For guidelines, see Network and Access Ports, page 3-3. 4. Connect a Category 3 or 5 straight-through Ethernet cable from the switch to the 10/100 SW port. Each Cisco Unified IP Phone ships with one Ethernet cable in the box. 5.
Chapter 3 Setting Up the Cisco Unified IP Phone Securing the Phone with a Cable Lock Securing the Phone with a Cable Lock You can secure the Cisco Unified IP Phone 7931G to a desktop using a laptop cable lock. The lock connects to the security slot on the back of the phone, and the cable can be secured to a desktop. The security slot can accommodate a lock up to 20 mm.
Chapter 3 Setting Up the Cisco Unified IP Phone Mounting the Phone to the Wall Mounting the Phone to the Wall You can mount the Cisco Unified IP Phone on the wall using special brackets that are available in a Cisco Unified IP Phone wall mount kit. (Wall mount kits must be ordered separately from the phones.) You can also attach the phone to the will without a wall mount kit.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Startup Network Settings 3. These messages display as the phone starts: – Verifying load (if the phone load does not match the load on the TFTP server). If this message displays, the phone start up again and repeats steps 1 and 2 above. The phone also displays the download progress and names of files it downloads and upgrades. – Configuring IP. – Updating the Trust List. – Updating Locale. – Configuring CM Unified List. – Registering. 4.
Chapter 3 Setting Up the Cisco Unified IP Phone Configuring Security on the Cisco Unified IP Phone Before you do so, make sure that the appropriate Cisco Unified Communications Manager and the Certificate Authority Proxy Function (CAPF) security configurations are complete: • The CTL or ITL file should have a CAPF certificate. • The CAPF certificate must exist in the /usr/local/cm/.security/certs folder in every server in the cluster. • The CAPF is running and configured.
CH A P T E R 4 Configuring Settings on the Cisco Unified IP Phone The Cisco Unified IP Phone includes many configurable network and device settings that you may need to modify before the phone is functional for your users. You can access these settings, and change many of them, through menus on the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G • Editing Values, page 4-4 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-6 • Device Configuration Menu, page 4-17 • Security Configuration Menu, page 4-35 Displaying a Configuration Menu To display a configuration menu, perform the following steps.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Configuration Menus on the Cisco Unified IP Phone 7931G Related Topics • Unlocking and Locking Options, page 4-3 • Editing Values, page 4-4 • Overview of Options Configurable from a Phone, page 4-4 • Network Configuration Menu, page 4-6 • Device Configuration Menu, page 4-17 • Security Configuration Menu, page 4-35 Unlocking and Locking Options Configuration options that can be changed from a phone are locked by default to prevent us
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone Editing Values When you edit the value of an option setting, follow these guidelines: Note • Use the keys on the keypad to enter numbers and letters. • To enter letters using the keypad, use a corresponding number key. Press the key one or more times to display a particular letter. For example, press the 2 key once for “a,” twice quickly for “b,” and three times quickly for “c.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Overview of Options Configurable from a Phone Table 4-1 Settings Configurable from the Phone Category Description General Network Settings VLAN settings Port settings Network Configuration Menu Option Admin. VLAN ID allows you to change the administrative VLAN used by the phone. PC VLAN allows the phone to interoperate with third-party switches that do not support a voice VLAN. Admin.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Network Configuration Menu The Network Configuration menu provides options for viewing and making a variety of network settings. Tables 4-2, 4-3 and 4-4 describe these options and, where applicable, explain how to change them. For information about how to access the Network Configuration menu, see Displaying a Configuration Menu, page 4-2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description Domain Name Name of the DNS domain in which the phone resides. Note If the phone receives different domain names from the DHCPv4 and DHCPv6 servers, the domain name from the DHCPv6 will take precedence. To Change 1. Unlock network configuration options. 2. Disable DHCP.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-2 Network Configuration Menu Options (continued) Option Description SW Port Configuration Speed and duplex of the network port (labeled with “SW” on the Cisco Unified IP Phone). Valid values: • Auto Negotiate • 10 Half—10-BaseT/half duplex • 10 Full—10-BaseT/full duplex • 100 Half—100-BaseT/half duplex • 100 Full—100-BaseT/full duplex • 1000 Full—1000-BaseT/full duplex To Change 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options Option Description DHCP Indicates whether the phone has DHCP enabled or disabled. When DHCP is enabled, the DHCP server assigns the phone anIPv4 address. When DHCP is disabled, the administrator must manually assign an IPv4 address to the phone. IP Address Internet Protocol version 4 (IPv4) address of the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description DHCP Address Released Releases theIPv4 IP address assigned by DHCP. DHCP Server IP address of the DHCP server from which the phone obtains its IPv4 address. Alternate TFTP Indicates whether the phone is using an alternative TFTP server. To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description TFTP Server 1 Primary TFTP server used by the phone. If you are not using DHCP in your network and you want to change this server, you must use the TFTP Server 1 option. If you set the Alternate TFTP option to yes, you must enter a non-zero value for the TFTP Server 1 option. To Change 1.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-3 IPv4 Configuration Menu Options (continued) Option Description TFTP Server 2 Optional backup TFTP server that the phone uses if the primary TFTP server is unavailable. If neither the primary TFTP server nor the backup TFTP server is listed in the CTL or ITL file on the phone, you must unlock the file before you can save changes to the TFTP Server 2 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options Option Description DHCPv6 Indicates whether the phone has DHCP enabled or disabled. When DHCPv6 is enabled, the DHCPv6 server assigns the phone an IPv6 address. When DHCP v6 is disabled, the administrator must manually assign an IPv6 address to the phone. To Change 1. Unlock network configuration options. 2.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options (continued) Option Description IPv6 DNS Server 1 Primary DNS server (DNS Server 1) and optional IPv6 DNS Server 2 backup DNS servers (DNS Server 2) used by the phone. If your configuration includes both DNSv6 and DNSv4 servers, the phone will look for its DNS server in the following order: DHCPv6 Address Released 1. IPv6 DNS Server 1 2. IPv6 DNS Server 2 3.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 Option IPv6 Configuration Menu Options (continued) Description IPv6 TFTP Server 1 Primary IPv6 (TFTP server used by the phone. If (SCCP phones you are not using DHCPv6 in your network and only) you want to change this server, you must use the IPv6 TFTP Server 1 option. If you set the IPv6 Alternate TFTP option to yes or you disable DHCPv6, you must enter a non-zero value for the IPv6 TFTP Server 1 option.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Network Configuration Menu Table 4-4 IPv6 Configuration Menu Options (continued) Option Description To Change IPv6 TFTP Server 2 Optional backup IPv6 TFTP server that the phone (for SCCP phones uses if the primary IPv6 TFTP server is only) unavailable. 1. Unlock the CTL or ITL file, if necessary. If the CTL and ITL files both exist, unlock either file.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-5 Determining Where a Phone Acquires Its Network Settings (continued) DHCPv6 Auto IP Configuration Enabled Enabled How the Phone Acquires its IP address and Network Settings When the M-bit is set on the router, the O-bit is ignored, The phone can set its IPv6 address based on an IPv6 address that it received from a DHCPv6 server or the phone can acquire its IPv6 address through stateless address autoconfig
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu CallManager Configuration Menu The Unified CM Configuration menu contains these options: • Unified CM1 • Unified CM2 • Unified CM3 • Unified CM4 • Unified CM5 These options show the Cisco Unified Communications Manager servers that are available for processing calls from the phone, in prioritized order. To change these options, use Cisco Unified Communications Manager Administration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-7 Cisco Unified Communications Manager Server Designations (continued) Designation (Authentication icon) Description Appears as a shield and indicates that the call is from a trusted device and that the connection to the Cisco Unified Communications Manager is authenticated. For more information about authentication, see the Cisco Unified Communications Manager Security Guide.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-8 SIP General Configuration Menu Options (continued) Option Description To Change Phone Label Display only—cannot configure. Displays the text that is displayed on the top right status line of the LCD on the phone. This text is for end-user display only and has no effect on caller identification or messaging. This value will always be set to null. Enable VAD This value is set to No by default.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Line Settings Menu (SIP Phones Only) The Line Settings menu displays information that relates to the configurable parameters for each of the lines on a SIP phone. Table 4-9 describes the options in this menu. Table 4-9 Line Settings Menu Options Option Description To Change Name Displays the name the line uses when registering. Use Cisco Unified Communications Manager Administration to modify.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Call Preferences Menu (SIP Phones Only) The Call Preferences menu displays settings that relate to the settings for the call preferences on a SIP phone. Table 4-10 describes the options in this menu. Table 4-10 Call Preferences Menu Options Option Description To Change Caller ID Blocking Indicates whether caller ID blocking is enabled (Yes) or disabled (No) for the phone.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu HTTP Configuration Menu The HTTP Configuration menu displays the URLs of servers from which the phone obtains a variety of information. This menu also displays information about the idle display on the phone. Note Cisco Unified IP Phones does not support URLs with IPv6 addresses in the URL. This includes hostname which maps to a IPv6 address for directories, services, messages, and information URLs.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Locale Configuration Menu The Locale Configuration menu displays information about the user locale and the network locale used by the phone. Table 4-12 describes the options on this menu. Table 4-12 Locale Configuration Menu Options Option Description To Change User Locale User locale associated with the phone user.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu UI Configuration Menu The UI Configuration menu displays the status of various user interface features on the phone. Table 4-14 describes the options on this menu. Table 4-14 Option UI Configuration Menu Options Description To Change Auto Line Select Indicates if the phone shifts the call focus to incoming calls on From Cisco Unified Communications Manager Administration, choose Device all lines.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-14 UI Configuration Menu Options (continued) Option Description To Change Wideband Headset UI Control Indicates if the user can configure the Wideband Headset option in the phone user interface. From Cisco Unified Communications Manager Administration, choose Device > Phone > Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-15 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Indicates whether a recording tone (often referred to as From Cisco Unified Communications Manager a beep tone) is enabled or disabled for the phone. If the Administration, choose Device > Phone > recording tone option is enabled, the phone plays the Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-15 Media Configuration Menu Options (continued) Option Description To Change Recording Tone Duration From Cisco Unified Communications Manager Indicates the length of time in milliseconds that the beep tone plays. If the value that you configure here is Administration, choose Device > Phone > less than one third of the interval, this value overrides Phone Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Power Save Configuration Menu The Power Save Configuration menu displays the settings that control when the phone screen backlight turns off to conserve power. Table 4-16 describes the options on this menu. For detailed information about configuring these settings, see Automatically Disabling the Cisco Unified IP Phone Backlight, page 6-5.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-17 Ethernet Configuration Menu Options (continued) Option Description To Change From Cisco Unified Communications Manager Administration, choose Enable this option if an application that requires monitoring of Device > Phone > Phone Configuration. the phone’s traffic is being run on the access port.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-18 Security Configuration Menu Options (continued) Option Description To Change Web Access Enabled Indicates if web access is enabled (Yes) or disabled (No) For more information, see Disabling and for the phone. Enabling Web Page Access, page 8-3. Security Mode Displays the security mode that is set for the phone. Logging Display For use by the Cisco Technical Assistance Center (TAC), if necessary.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Network Configuration Menu The Network Configuration menu displays device-specific network configuration settings on the phone . Table 4-20 describes the options in this menu. The phone also has a Network Configuration menu that you access directly from the Settings menu. For information about the options on that menu, see Network Configuration Menu, page 4-6.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-20 Network Configuration Menu Options (continued) Option Description To Change CDP: SW Port Indicates whether CDP is supported on the switch xport (default From Cisco Unified Communications Manager Administration, choose Device is enabled). > Phone > Phone Configuration. • Enable CDP on the switch port for VLAN assignment for the phone, power negotiation, QoS management, and 802.1x security.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Device Configuration Menu Table 4-20 Network Configuration Menu Options (continued) Option Description To Change IP Addressing Mode Displays the IP addressing mode that is available on the phone—IPv4 only, IPv6 only, or IPv4 and IPv6. From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Common Device Configuration.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Security Configuration Menu The Security Configuration menu that you access directly from the Settings menu provides information about various security settings. It also provides access to the CTL File screen and the Trust List menu, if a CTL file is installed on the phone. Table 4-21 describes the options on the Security Configuration menu.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-21 Security Configuration Menu Settings (continued) Option Description To Change 802.1X Authentication Allows you to enable 802.1X authentication for this phone. See 802.1X Authentication and Status, page 4-40. 802.1X Authentication Status Displays real-time status progress of the 802.1X authentication Display only—Cannot configure. transaction.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Unlocking the CTL and ITL Files To unlock the CTL and ITL files from the Security Configuration menu, follow these steps: Procedure Step 1 Press **# to unlock options on the Settings menu on the Cisco Unified IP Phone. Step 2 Select Trust List > CTL file or ITL file (depending on which file is installed in your phone). Step 3 Press the Unlock softkey to unlock the CTL file.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-23 Option ITL File Settings (continued) Description To Change Unified Common Name (from the Cisco Unified For information about changing these CM/TFTP Server Communications Manager Certificate) of options, see Network Configuration Menu, page 4-6. a Cisco Unified Communications Manager and TFTP server used by the phone. Also displays a certificate icon if a certificate is installed for this server.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Trust List Menu The Trust List menu provides a top-level menu containing the CTL, ITL, and the Signed Configuration submenus. The content of the Signed Configuration file is SRST. It displays information about all of the servers that the phone trusts and includes the options described in Table 4-24.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu 802.1X Authentication and Status The 802.1X Authentication and 802.1X Authentication Status menus allow you to enable 802.1X authentication and monitor its progress. These options are described in Table 4-25 and Table 4-26. You can access these menus from the Settings menu > Security Configuration menu by choosing 802.1X Authentication or 802.1X Authentication Status.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Table 4-26 802.1X Authentication Real-Time Status Option Description To Change 802.1X Authentication Status Real-time progress of the 802.1X authentication status, displaying one of the following states: Display only—Cannot configure. • Disabled—802.
Chapter 4 Configuring Settings on the Cisco Unified IP Phone Security Configuration Menu Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 5 Configuring Features, Templates, Services, and Users After you install Cisco Unified IP Phones in your network, configure their network settings, and add them to Cisco Unified Communications Manager, you must use Cisco Unified Communications Manager Administration to configure telephony features, optionally modify phone templates, set up services, and assign users. This chapter provides an overview of these configuration and setup procedures.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Telephony Features Available for the Phone After you add Cisco Unified IP Phones to Cisco Unified Communications Manager, you can add functionality to the phones. Table 5-1 includes a list of supported telephony features, many of which you configure using Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Auto Answer Connects incoming calls automatically after a ring or two. For more information, see the Cisco Unified Communications Manager Auto Answer works with either the speakerphone Administration Guide, Directory Number or headset. Configuration.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Call Back Provides users with an audio and visual alert on the phone For more information, see: when a busy or unavailable party becomes available. Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Call forward all loop prevention For more information, see the Cisco Unified Prevents a user from configuring a Call Forward All Communications Manager System Guide, destination directly on the phone that creates a Call Forward All loop or that creates a Call Forward All chain Cisco Unified IP Phones.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Caller ID Displays caller identification such as a phone number, name, or other descriptive text on the phone screen. For more information, see: Caller ID Blocking Blocks a user’s phone number or e-mail address.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Client matter codes (CMC) Enables a user to specify that a call relates to a specific client matter. (SCCP phones only) Note For more information, see: the Cisco Unified Communications Manager Features and Services Guide, Client Matter Codes and Forced Authorization Codes.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Do Not Disturb (DND) When DND is turned on, either no audible rings occur Cisco Unified Communications Manager during the ringing-in state of a call, or no audible or visual Features and Services Guide, Do Not Disturb. notifications of any type occur.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Hold/Resume Allows the user to move a connected call between an active state and a held state. Requires no configuration, unless you want to use music on hold. See Music on hold in this table for information. Also see Hold Reversion in this table for related information.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Intercom Allows users to place and receive intercom calls using programmable phone buttons. You can configure intercom line buttons to: • Directly dial a specific intercom extension. • Initiate an intercom call and then prompt the user to enter a valid intercom number.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Malicious call identification (MCID) Allows users to notify the system administrator about suspicious calls that are received. For more information see: • Cisco Unified Communications Manager System Guide, Cisco Unified IP Phones.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Other group pickup Allows a user to answer a call ringing on a phone in another group that is associated with the user's group. For more information, see the Cisco Unified Communications Manager Features and Services Guide, Call Pickup.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Ring setting Identifies ring type used for a line when a phone has another active call.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Shared line Allows a user to have multiple phones that share the same For more information, see the Cisco Unified phone number or allows a user to share a phone number Communications Manager System Guide, with a coworker. Understanding Directory Numbers.
Chapter 5 Configuring Features, Templates, Services, and Users Telephony Features Available for the Phone Table 5-1 Telephony Features for the Cisco Unified IP Phone (continued) Feature Description Configuration Reference Video support Enable video support on the phone. For more information, see: • Cisco Unified Communications Manager Administration Guide, Conference Bridge Configuration. • Cisco Unified Communications Manager System Guide, Understanding Video Telephony.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Product-Specific Configuration Parameters Configuring Product-Specific Configuration Parameters Cisco Unified Communications Manager Administration allows you to set some product specific configuration parameters for Cisco Unified IP Phones. Table 5-2 lists the configuration windows, their path, and the parameters in Cisco Unified Communications Manager Administration.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Corporate and Personal Directories Configuring Corporate and Personal Directories The Directories button on the Cisco Unified IP Phone 7931G gives users access to several directories. By default, this button is line button 22 (the second-from-top line button on the left). The directories can include: • Corporate Directory—Allows a user to look up phone numbers for co-workers.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates To configure Personal Directory from a web browser, users must access their Cisco Unified CM User Options web pages. You must provide users with a URL and login information. To synchronize with Microsoft Outlook, users must install the TABSynch utility, which is provided by you.
Chapter 5 Configuring Features, Templates, Services, and Users Modifying Phone Button Templates Modifying a Phone Button Template for Personal Address Book or Fast Dials You can modify a phone button template to associate a service URL with a line button. Doing so enables users to have single-button access to the PAB and Fast Dials. Before you modify the phone button template, you must configure PAB or Fast Dials as an IP phone service.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Softkey Templates To modify a phone button template for PAB or Fast Dial, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose Device > Device Settings > Phone Button Template. Step 2 Click Find. Step 3 Select the phone model. Step 4 Click Copy, enter a name for the new template, and then click Save. The Phone Button Template Configuration window opens.
Chapter 5 Configuring Features, Templates, Services, and Users Setting Up Services Setting Up Services The Services menu on the Cisco Unified IP Phone gives users access to Cisco Unified IP Phone Services. If the phone is registered with Cisco Unified Communications Manager, access this menu by pressing the Application Menu button, then choosing Services from the list of applications. By default, the Application Menu button is line button 24 (the top left line button).
Chapter 5 Configuring Features, Templates, Services, and Users Managing the Cisco Unified CM User Options Web Pages You can add users to Cisco Unified Communications Manager using either of these methods: • To add users individually, choose User Management > End User from Cisco Unified Communications Manager Administration. For more information about adding users, see the Cisco Unified Communications Manager Administration Guide.
Chapter 5 Configuring Features, Templates, Services, and Users Managing the Cisco Unified CM User Options Web Pages Procedure Step 1 From Cisco Unified Communications Manager Administration, choose User Management > End User. The Find and List Users window displays. Step 2 Enter the appropriate search criteria and click Find. Step 3 In the list of records that display, click the link for the user. Step 4 Click Device Association. The User Device Association window displays.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features To specify the options that appear on the User Options web pages, follow these steps: Procedure Step 1 From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters. The Enterprise Parameters Configuration window displays.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features • Rollover Within Same DN—Conferences and call transfers are completed using the same directory number (on different lines and in different partitions). For example, consider a phone that has directory number 1506 assigned to both Line 6 and 7. The user has an active call on Line 6 and decides to transfer the call.
Chapter 5 Configuring Features, Templates, Services, and Users Configuring Model-Specific Features Supporting CTI Applications The Cisco Unified IP Phone 7931G does not typically allow for multiple calls per line. However, some CTI applications, including WebDialer and QRT, require multiple calls per line. If your organization requires these or other CTI applications, you should set the Maximum Number of Calls setting to 2 (rather than the recommended 1).
CH A P T E R 6 Customizing the Cisco Unified IP Phone This chapter explains how you customize configuration files, phone ring sounds, background images, and idle display at your site. Ring sounds play when the phone receives a call. Background images appear on the phone screen. The idle display appears on the screen when the phone has not been used for a designated period.
Chapter 6 Customizing the Cisco Unified IP Phone Creating Custom Phone Rings Creating Custom Phone Rings The Cisco Unified IP Phone ships with two default ring types that are implemented in hardware: Chirp1 and Chirp2. Cisco Unified Communications Manager also provides a default set of additional phone ring sounds that are implemented in software as pulse code modulation (PCM) files. The PCM files, along with an XML file (named Ringlist.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring Wideband Codec PCM File Requirements for Custom Ring Types The PCM files for the rings must meet the following requirements for proper playback on Cisco Unified IP Phones: • Raw PCM (no header) • 8000 samples per second • 8 bits per sample • uLaw compression • Maximum ring size—16080 samples • Minimum ring size—240 samples • Number of samples in the ring is evenly divisible by 240. • Ring starts and ends at the zero crossing.
Chapter 6 Customizing the Cisco Unified IP Phone Configuring the Idle Display Note The Cisco Unified IP Phone 7931G does not support wideband handset. The following parameters in Cisco Unified Communications Manager Administration affect whether wideband is supported for this Cisco Unified Communications Manager server and a specific phone: • Advertise G.722 Codec—From Cisco Unified Communications Manager Administration, choose System > Enterprise Parameters.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight From a phone, you can see settings for the idle display XML service URL and the length of time that the phone is not used before this service is invoked.
Chapter 6 Customizing the Cisco Unified IP Phone Automatically Disabling the Cisco Unified IP Phone Backlight Table 6-1 Backlight On and Off Configuration Fields (continued) Field Description Backlight On Duration Length of time that the backlight remains on after turning on at the time specified in the Backlight On Time field. Enter the value in this field in the format hours:minutes. For example, to keep the backlight on for 4 hours and 30 minutes after it turns on automatically, enter 4:30.
CH A P T E R 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone This chapter describes how to use the following menu and screen on the Cisco Unified IP Phone 7931G to view model information, status messages, network statistics, and firmware information for the phone: • Model Information screen—Displays hardware and software information about the phone. For more information, see Model Information Screen, page 7-1.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To exit the Model Information screen, press the Exit softkey. Table 7-1 Model Information Settings Option Description To Change Model Number Model number of the phone. Display only—Cannot configure. MAC Address MAC address of the phone. Display only—Cannot configure. Load File Identifier of the factory-installed load running on the phone. Display only—Cannot configure.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Status Messages Screen The Status Messages screen displays up to the 10 most recent status messages that the phone has generated. You can access this screen at any time, even if the phone has not finished starting up. Table 7-2 describes the status messages that may appear. This table also includes actions you can take to address errors. To remove current status messages, press the Clear softkey.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Checksum Error Downloaded software file is corrupted. Obtain a new copy of the phone firmware and place it in the TFTP directory. You should only copy files into this directory when the TFTP server software is shut down, otherwise the files may be corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action Trust List update failed Updating the CTL and ITL files failed. The CTL and ITL files are installed on the phone, and it failed to update the new files. Possible reasons for failure: • Network failure. • The TFTP server was down.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description DNS timeout DNS server did not respond. DNS unknown host Duplicate IP DNS could not resolve the name of the TFTP server or Cisco Unified Communications Manager. Another device is using the IP address assigned to the phone.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description File auth error An error occurred when the phone tried to validate the signature of a signed file. This message includes the name of the file that failed. Possible Explanation and Action • The file is corrupted.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Load Server is invalid Indicates an invalid TFTP server IP address or name in the Load Server option. Possible Explanation and Action The Load Server setting is not valid. The Load Server specifies a TFTP server IP address or name from which the phone firmware can be retrieved for upgrades on the phones.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-2 Status Messages on the Cisco Unified IP Phone 7931G (continued) Message Description Possible Explanation and Action TFTP timeout TFTP server did not respond. • Network is busy—The errors should resolve themselves when the network load reduces. • No network connectivity between the TFTP server and the phone—Verify the network connections.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description One of the following values: Cause of the last reset of the phone Initialized TCP-timeout CM-closed-TCP TCP-Bad-ACK CM-reset-TCP CM-aborted-TCP CM-NAKed KeepaliveTO Failback Phone-Keypad Phone-Re-IP Reset-Reset Reset-Restart Phone-Reg-Rej Load Rejected HC CM-ICMP-Unreach Phone-Abort Elapsed Time Amount of time that has el
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-3 Network Statistics Message Components (continued) Item Description Port 2 Link state and connection of the Network port IPv4 Information on the DHCP status.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu To exit the Firmware Version screen, press the Exit softkey.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu The Call Statistics screen displays the items that are shown in Table 7-5. Table 7-5 Call Statistics Items Item Description Rcvr Codec Type of voice stream received (RTP streaming audio from codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k. Sender Codec Type of voice stream transmitted (RTP streaming audio from codec): G.729, G.728/iLBC, G.711 u-law, G.711 A-law, or Lin16k.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Table 7-5 Call Statistics Items (continued) Item Description Max MOS LQK Baseline or highest MOS LQK score observed from start of the voice stream. These codecs provide the following maximum MOS LQK score under normal conditions with no frame loss: • G.711 gives 4.5 • G.722 gives 4.5 • G.728/iLBC gives 3.9 • G.729 A/AB gives 3.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Using Test Tone The Cisco Unified IP Phone supports a “test tone,” which allows you to troubleshoot echo on a call as well as to test low volume levels. Procedure for Enabling the Tone Generator Step 1 Verify that the phone is unlocked. When options are inaccessible for modification, a locked padlock icon appears on the configuration menus.
Chapter 7 Viewing Model Information, Status, and Statistics on the Cisco Unified IP Phone Status Menu Procedure for Creating a Test Tone When measuring echo, make sure you first set the input and output levels to 0 dB gain/attenuation on the trunk. This is set for the gateway (in Cisco Unified Communications Manager for MGCP) or under IOS CLI for H.323 or SIP. Step 1 Place a call. Step 2 Once the call is established, press the Help button twice, or press Settings > Status > Call Statistics.
CH A P T E R 8 Monitoring the Cisco Unified IP Phone Remotely Each Cisco Unified IP Phone has a web page from which you can view a variety of information about the phone, including: Note • Device information • Network configuration information • Network statistics • Device logs • Streaming statistics The Cisco Unified IP Phone does not support web access on its IPv6 address. This chapter describes the information that you can obtain from the phone’s web page.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Accessing the Web Page for a Phone Accessing the Web Page for a Phone To access the web page for a Cisco Unified IP Phone, perform these steps. Note If you cannot access the web page, it may be disabled. For more information, see Disabling and Enabling Web Page Access, page 8-3.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Disabling and Enabling Web Page Access • Device Logs—Includes the following hyperlinks, which provide information that you can use for troubleshooting: – Console Logs—Includes hyperlinks to individual log files. For more information, see the “Device Logs” section on page 8-11. – Core Dumps—Includes hyperlinks to individual dump files.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Configuring the Cisco Unified IP Phone to Use HTTP/HTTPS Protocols Configuring the Cisco Unified IP Phone to Use HTTP/HTTPS Protocols The Cisco Unified IP Phone can be configured to use: • The HTTPS protocol only • The HTTP or HTTPS protocols If your Cisco Unified IP Phone is configured to use HTTP or HTTPS protocols (the second case above), use http:// or https:// for the phone’s web access.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-1 Device Information Area Items (continued) Item Description UDI Displays the following Cisco Unique Device Identifier (UDI) information about the phone: • Device Type—Indicates hardware type.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description TFTP Server 1 Primary TFTP server used by the phone. Default Router 1–5 Default router used by the phone (Default Router 1) and optional backup routers (Default routers 2–5. DNS Server 1–5 Primary DNS server (DNS Server 1) and optional backup DNS servers (DNS servers 2–5) used by the phone.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Configuration Table 8-2 Network Configuration Area Items (continued) Item Description Idle URL Time Number of seconds that the phone has not been used and no menu is open before the XML service specified by Idle URL is activated. Proxy Server URL URL of proxy server, which makes HTTP requests to non-local host addresses on behalf of the phone HTTP client and provides responses from the non-local host to the phone HTTP client.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-2 Network Configuration Area Items (continued) Item Description GARP Enabled Indicates whether the phone learns MAC addresses from Gratuitous ARP responses. Video Capability Enabled Indicates whether the phone can participate in video calls when connected to an appropriately equipped PC. Voice VLAN Enabled Indicates whether the phone allows a device attached to the PC port to access the Voice VLAN.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics • Network area—Displays information about network traffic to and from the network port on the phone. Table 8-4 describes the items in this area. To display a network statistics area, access the web page for the phone as described in Accessing the Web Page for a Phone, page 8-2, and then click the Ethernet Information, the Access, and or the Network hyperlink.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Network Statistics Table 8-4 Access Area and Network Area Items (continued) Item Description Rx size512to1023 Total packets received, including bad packets, that are between 512 and 1023 bytes in size Rx size1024to1518 Total packets received, including bad packets, that are between 1024 and 1518 bytes in size Rx tokenDrop Total packets dropped due to lack of resources (for example, FIFO overflow) Tx excessDefer Total packets delayed from
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Device Logs Table 8-4 Access Area and Network Area Items (continued) Item Description LLDP Neighbor IP Address IP address of the neighbor device discovered by LLDP protocol. LLDP Neighbor Port Neighbor device port to which the phone is connected discovered by LLDP protocol.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Sender Packets Total number of RTP data packets transmitted by the phone since starting this connection. The value is 0 if the connection is set to receive only mode. Sender Octets Total number of payload octets transmitted in RTP data packets by the phone since starting this connection. The value is 0 if the connection is set to receive only mode.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Table 8-5 Streaming Statistics Area Items (continued) Item Description Interval Conceal Ratio Ratio of concealment frames to speech frames in preceding 3-second interval of active speech. If using voice activity detection (VAD), a longer interval may be required to accumulate 3 seconds of active speech. Max Conceal Ratio Highest interval concealment ratio from start of the voice stream.
Chapter 8 Monitoring the Cisco Unified IP Phone Remotely Streaming Statistics Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
CH A P T E R 9 Troubleshooting and Maintenance This chapter provides information that can assist you in troubleshooting problems with your Cisco Unified Unified IP Phone 7931G or with your IP telephony network. It also explains how to clean and maintain your phone. For additional troubleshooting information, see the Using the 79xx Status Information For Troubleshooting tech note. That document is available to registered Cisco.com users at this URL: http://www.cisco.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Symptom: The Cisco Unified IP Phone Does Not Go Through its Normal Startup Process When you connect a Cisco Unified IP Phone into the network port, the phone should go through its normal startup process as described in Verifying the Phone Startup Process, page 3-8, and the phone screen should display information.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems • Verifying IP Addressing and Routing, page 9-3 • Verifying DNS Settings, page 9-4 • Verifying Cisco Unified Communications Manager Settings, page 9-4 • Cisco CallManager and TFTP Services Are Not Running, page 9-4 • Creating a New Configuration File, page 9-5 • Registering the Phone with Cisco Unified Communications Manager, page 9-5 Identifying Error Messages As the phone cycles through the startup process, you can access s
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems If you are using DHCP, check the IP addresses distributed by your DHCP server. See Understanding and Troubleshooting DHCP in Catalyst Switch or Enterprise Networks, available at this URL: http://www.cisco.com/warp/customer/473/100.html#41 Verifying DNS Settings If you are using DNS to refer to the TFTP server or to Cisco Unified Communications Manager, you must ensure that you have specified a DNS server.
Chapter 9 Troubleshooting and Maintenance Resolving Startup Problems Step 4 If a service has stopped, click its radio button and then click the Start button. The Service Status symbol changes from a square to an arrow. Creating a New Configuration File If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve, the configuration file may be corrupted.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly If the phone is already in the Cisco Unified Communications Manager database, its configuration file may be damaged. For assistance, see Creating a New Configuration File, page 9-5.
Chapter 9 Troubleshooting and Maintenance Cisco Unified IP Phone Resets Unexpectedly Verifying DHCP Settings Follow this process to help determine if the phone has been properly configured to use DHCP: 1. Verify that you have properly configured the phone to use DHCP. For more information, see Network Configuration Menu, page 4-6. 2. Verify that the DHCP server has been set up properly. 3. Verify the DHCP lease duration. Cisco recommends that you set it to 8 days.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Eliminating DNS or Other Connectivity Errors If the phone continues to reset, follow these steps to eliminate DNS or other connectivity errors: Procedure Step 1 Use the Erase softkey to reset phone settings to their default values. For details, see Resetting or Restoring the Cisco Unified IP Phone, page 9-12. Step 2 Modify DHCP and IP settings: a. Disable DHCP.
Chapter 9 Troubleshooting and Maintenance Troubleshooting Cisco Unified IP Phone Security Table 9-1 Cisco Unified IP Phone Security Troubleshooting (continued) Problem Possible Cause Phone cannot authenticate any of the configuration files other than the CTL file. The configuration file may not be signed by the corresponding certificate in the phone’s Trust List. Phone does not register with Cisco Unified Communications Manager.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips General Troubleshooting Tips Table 9-2 provides general troubleshooting information for the Cisco Unified IP Phone. Table 9-2 Cisco Unified IP Phone Troubleshooting Summary Explanation Daisy-chaining IP phones Cisco does not support connecting an IP phone to another IP phone through the PC port. Each IP phone should directly connect to a switch port.
Chapter 9 Troubleshooting and Maintenance General Troubleshooting Tips Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Gaps in voice calls Check the AvgJtr and the MaxJtr statistics. A large variance between these statistics may indicate a problem with jitter on the network or periodic high rates of network activity. For information about displaying these statistics, see Call Statistics Screen, page 7-12.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Table 9-2 Cisco Unified IP Phone Troubleshooting (continued) Summary Explanation Call established with the iLBC Call statistics display does not show iLBC as the receiver/sender codec. protocol does not show that the iLBC • Check the following using the Cisco Unified Communications Manager codec is being used Administration: – Both phones are in the iLBC device pool.
Chapter 9 Troubleshooting and Maintenance Resetting or Restoring the Cisco Unified IP Phone Performing a Factory Reset When you perform a factory reset of the Cisco Unified IP Phone, the following information is erased or reset to its default value: • CTL file—Erased • LSC—Erased • User configuration settings—Reset to default values • Network configuration settings—Reset to default values • Call histories—Erased • Locale information—Reset to default values • Phone application—Erased (phone re
Chapter 9 Troubleshooting and Maintenance Using the Quality Report Tool Using the Quality Report Tool The Quality Report Tool (QRT) is a voice quality and general problem-reporting tool for the Cisco Unified IP Phone. The QRT feature is installed as part of the Cisco Unified Communications Manager installation. You can configure users’ Cisco Unified IP Phones with QRT. When you do so, users can report problems with phone calls by pressing the QRT softkey.
Chapter 9 Troubleshooting and Maintenance Monitoring the Voice Quality of Calls Using Voice Quality Metrics To use the metrics for monitoring voice quality, note the typical scores under normal conditions of zero packet loss, and use the metrics as a baseline for comparison. It is important to distinguish significant changes from random changes in metrics. Significant changes are scores that change about 0.2 MOS or greater and persist in calls that last longer than 30 seconds.
Chapter 9 Troubleshooting and Maintenance Where to Go for More Troubleshooting Information Table 9-4 Changes to Voice Quality Metrics Metric Change Condition Conceal Ratio and Conceal Seconds increase significantly • Network impairment from packet loss or high jitter. Conceal Ratio is near or at zero, but the voice quality is poor • Noise or distortion in the audio channel such as echo or audio levels.
A P P E N D I X A Supporting International Users Translated and localized versions of the Cisco Unified IP Phones are available in several languages.
Appendix A Supporting International Users Support for International Call Logging Support for International Call Logging If your phone system is configured for international call logging, the call logs, redial, or call directory entries may display a “+” symbol to represent the international escape code for your location.
A P P E N D I X B Feature Support by Protocol for the Cisco Unified IP Phone 7931G This appendix provides information about feature support for the Cisco Unified IP Phone using the SCCP or SIP protocol with Cisco Unified Communications Manager 8.0. Table B-1 provides a high-level overview of calling features and their support by protocol. The table focuses primarily on end-user calling features and is not intended to represent a comprehensive listing of all available phone features.
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phone 7931G Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone Features SCCP SIP For More Information Supported Supported “Basic Call Handling—Forwarding Calls to Another Number” Call Forward All Breakout Supported Supported Call Forward All Loop Prevention Supported Supported Call Forward Busy Supported Supported Call Forward Configurable Supported Display Supported Call Forward
Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7931G Table B-1 Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone Features SCCP SIP For More Information Distinctive Ring Supported Supported “Using Phone Settings—Customizing Rings and Message Indicators” Fast Dial Service Supported Supported “Advanced Call Handling—Speed Dialing” Forced Authorization Codes (FAC) Supported Not supported “Basic Call Handling—Placing a Call: Additional
Appendix B Table B-1 Feature Support by Protocol for the Cisco Unified IP Phone 7931G Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone Features SCCP SIP For More Information Phone secure web access Supported Supported Cisco Unified Communication Manager Security Guide, “Security Overview” chapter.
Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7931G Table B-1 Cisco Unified IP Phone Feature Support by Protocol (continued) Cisco Unified IP Phone Features SCCP SIP For More Information Call Logs Supported Supported “Using Call Logs and Directories—Directory Dialing” Corporate Directories Supported Supported “Using Call Logs and Directories—Directory Dialing” Personal Directory Enhancements Supported Supported “Using Call Logs and Directories—Directory Dialing” C
Appendix B Feature Support by Protocol for the Cisco Unified IP Phone 7931G Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X C Providing Information to Users Via a Website If you are a system administrator, you are likely the primary source of information for Cisco Unified IP Phone users in your network or company. It is important to provide current and thorough information to end users. Cisco recommends that you create a web page on your internal support site that provides end users with important information about their Cisco Unified IP Phones.
Appendix C Providing Information to Users Via a Website How Users Access the Online Help System on the Phone How Users Access the Online Help System on the Phone This Cisco Unified IP Phone 7931G provides access to a comprehensive online help system. To view the main help menu on a phone, take one of these actions: • If the phone is registered with Cisco Unified Communications Manager, press the Application Menu button, then choose Help from the list of applications.
Appendix C Providing Information to Users Via a Website How Users Subscribe to Services and Configure Phone Features Administrators can either download customizable versions of the eLearning tutorials (English only) from the phone product pages on cisco.com at http://cisco.com/en/US/products/hw/phones/ps379/ps1855/index.html Refer to the tutorial Read Me file included with the relevant eLearning tutorial for specific instructions, including how to link to the most recent user guide PDF.
Appendix C Providing Information to Users Via a Website How Users Configure Personal Directory Entries How Users Configure Personal Directory Entries Users can configure personal directory entries on the Cisco Unified IP Phone. To configure a personal directory, users must have access to the following: • User Options web pages—Make sure that users know how to access their User Options web pages. For details, see How Users Subscribe to Services and Configure Phone Features, page C-3.
Appendix C Providing Information to Users Via a Website How Users Configure Personal Directory Entries The installation wizard installs the application to your computer. When the installation is complete, the InstallShield Wizard Complete window displays. Step 8 Click Finish. Step 9 To complete the process, follow the steps in the “Configuring the Synchronizer” section on page C-5. Configuring the Synchronizer Step 1 Open the Cisco Unified IP Phone Address Book Synchronizer.
Appendix C Providing Information to Users Via a Website How Users Configure Personal Directory Entries Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X D Technical Specifications The following sections describe the technical specifications for the Cisco Unified IP Phone 7931G. • Physical and Operating Environment Specifications, page D-1 • Cable Specifications, page D-2 • Network and Access Port Pinouts, page D-2 Physical and Operating Environment Specifications Table D-1 shows the physical and operating environment specifications for the Cisco Unified IP Phone.
Appendix D Technical Specifications Cable Specifications Cable Specifications • RJ-9 jack (4-conductor) for handset and headset connection. • RJ-45 jack for the LAN 10/100BaseT connection (labeled 10/100 SW). • RJ-45 jack for a second 10/100BaseT compliant connection (labeled 10/100 PC). • 48-volt power connector. Network and Access Port Pinouts Although both the network and access ports are used for network connectivity, they serve different purposes and have different port pinouts.
Appendix D Technical Specifications Network and Access Port Pinouts Table D-3 Access Port Connector Pinouts (continued) Pin Number Function 6 6BI_DA- 7 7BI_DC+ 8 BI_DC- Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
Appendix D Technical Specifications Network and Access Port Pinouts Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
A P P E N D I X E Basic Phone Administration Steps This appendix provides minimum, basic configuration steps for you to do the following: • Add a new user to Cisco Unified Communications Manager Administration • Configure a new phone for that user • Associate that user to that phone • Complete other basic end-user configuration tasks The procedures provide one method for performing these tasks and are not the only way to perform these tasks.
Appendix E Basic Phone Administration Steps Adding a User to Cisco Unified Communications Manager Adding a User to Cisco Unified Communications Manager This section describes steps for adding a user to Cisco Unified Communications Manager.
Appendix E Basic Phone Administration Steps Configuring the Phone Adding a User Directly to Cisco Unified Communications Manager If you are not using an LDAP directory, you can add a user directly to Cisco Unified Communications Manager Administration by following these steps: Procedure Step 1 Choose User Management > End User, then click Add New. The End User Configuration window appears.
Appendix E Basic Phone Administration Steps Configuring the Phone Procedure to Configure Phone On the Phone Configuration window, you can use the default values for most of the fields. The following procedure describes how to configure the required fields and some key additional fields: Step 1 For the required fields, possible values, some of which are based on the example of user johndoe, can be configured as follows: a.
Appendix E Basic Phone Administration Steps Configuring the Phone Note Common Phone Profiles are defined on the Common Phone Profile Configuration window of Cisco Unified Communications Manager Administration (Device > Device Settings > Common Phone Profile). You can use the search field(s) in conjunction with the Find button to find all configured common phone profiles and their current settings. – Calling Search Space—From the drop-down list box, choose the appropriate calling search space (CSS).
Appendix E Basic Phone Administration Steps Configuring the Phone c. From the Route Partition drop-down list, choose the partition to which the directory number belongs. If you do not want to restrict access to the directory number, choose for the partition. d. From the Calling Search Space drop-down list (Directory Number Settings pane of the Directory Number Configuration window), choose the appropriate calling search space.
Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps – Use the Search fields and the Find button to locate the device with which you want to associate to the user. Select the device, then click Save Selected/Changes. The user is now associated with the device. – Click the Go button next to the “Back to User” Related link in the upper-right corner of the screen. l. Proceed to Performing Final End User Configuration Steps, page E-7.
Appendix E Basic Phone Administration Steps Performing Final End User Configuration Steps Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.
I N D EX Symbols A abbreviated dialing 5-13 "more" Softkey Timer AC adapter, connecting 4-25 .cnf.
Index Authentication URL 4-23 authenticator, in 802.
Index call waiting power sources 5-5 CAPF (Certificate Authority Proxy Function) cBarge 1-14, 3-10 2-7 registering with Cisco Unified Communications Manager 2-8, 2-9, 2-10 B-1 certificate trust list file resetting See CTL file Cisco Discovery Protocol (CDP) Cisco Extension Mobility technical specifications 5-6, B-2 troubleshooting 5-6, B-2 Cisco Extension Mobility Cross Cluster (EMCC) Cisco Extension Mobility Cross Cluster Service 5-6 B-2 Cisco Peer to Peer Distribution Protocol (CPPDP) Ci
Index softkey templates DHCP 5-20 startup network settings user features 1-5 troubleshooting 9-7 DHCP Address Released 6-3 connecting DHCP Server 4-10 4-10 handset 3-5 DHCPv6 headset 3-5 DHCPv6 Address Released 4-13 to AC adapter 3-5 directed call park to a computer 3-6 directed call pickup to the network 3-6 Console Logs web page 8-3 Core Dumps web page corporate directories CTI description 3-9 5-21 wideband codec 4-9 Directories menu 1-3, 5-18 Directories URL 4-23
Index enbloc dialing disabling encrypted call 5-8 G B-2 G.729 1-15 encrypted configuration file G.729a 1-14 1-1 G.729ab encryption media 1-1 G.729b 1-11, 1-13 signaling 1-1 GARP Enabled 1-11, 1-14 Enterprise Advertise G.
Index hunt group display IPv6 default routers 1-2 5-9, B-3 Hypertext Transfer Protocol, description IPv6 DNS server 1-2 1-5 IPv6 Load server 4-14 4-34 IPv6 Log server I 4-13 4-34 IPv6 on the Cisco Unified IP Phone IPv6 Prefix Length icon lock 4-13 1-15 padlock shield 1-15 J 1-15 idle display join/select configuring timeout B-3 join across lines 6-4 5-10, B-3 4-23 viewing settings XML service Idle URL 6-5 L 4-23, 6-4 4-23 language overlays Idle URL Time 4-23 image authen
Index lock icon Model Information screen 1-15 Logging Display multilevel precedence and preemption (MLPP) 4-31 log out of hunt group Multiple Calls Per Line Appearance 5-10 Log out of hunt groups Log Server music-on-hold B-3 4-33 Log server IPv6 Log server 7-1 Mute 5-11 mute B-3 5-11, B-3 5-11 5-11 4-34 N M native VLAN MAC address Network Configuration Area items 4-6 malicious call ID LLDP-MED on SW port B-3 malicious call identification (MCID) Media Configuration menu displ
Index IPv6 DNS server 1-2 IPv6 Prefix Length Load Server 4-13 4-32 locking options Log Server network port 4-14 3-3 configuring 4-8 connecting to 4-3 3-6 network requirements, for installing 4-33 MAC Address 10/100 SW network settings, startup configuration 4-6 Operational VLAN ID network statistics 4-7 options overview Network web page 4-7 PC Port Configuration PC VLAN 7-9 8-2, 8-9 number of calls per device 4-1 B-3 4-8 4-8 Peer Firmware Sharing RTP Control Protocol O 4-3
Index power R connection 9-8 losing when changing connection type 9-8 providing to the Cisco Unified IP Phone Power Save Configuration menu 2-3 Real-Time Control Protocol (RTCP) 1-7 Real-Time Transport Protocol (RTP) 1-7 Recording Tone 4-29 4-27 Backlight Idle Timeout 4-29 Recording Tone Duration Backlight On Duration 4-29 Recording Tone Local Volume Backlight On Time Days Backlight Not Active redial 4-29 9-13 resetting description basic 2-3 external power power injector 2-4
Index encrypted configuration file file authentication Skinny Client Control Protocol (SCCP) 1-14 softkey templates, configuring 1-13 image authentication Span to PC Port 1-13 Locally Significant Certificate (LSC) manufacturing installed certificate (MIC) media encryption secure configuration file speed dialing 2-5 secure SRST reference 1-13 standard (ad hoc) conference 1-14 startup problems 4-30, 4-35 9-1 accessing TFTP server 4-31 options configuring VLAN 802.
Index Survivable Remote Site Telephony (SRST) SW Port Configuration hold 4-18 5-9 hold reversion 4-8 hold status 5-9 5-9 hunt group display T immediate divert TAPS (Tool for Auto-Registered Phones Support) 5-9 immediate divert - enhanced 2-9 technical specifications, for Cisco Unified IP Phone D-1 intelligent session control IPv6 Log server telephony features abbreviated dialing any call pickup 5-9 5-9 4-34 log out of hunt group 5-2 anonymous call block 5-9 5-10 malicious call i
Index time, displayed on phone Time-of-Day Routing time zone update TLS User Locale 3-2 User Locale Char Set 5-14 4-24 User Options web page description 5-14, B-4 Transmission Control Protocol (TCP) Transport Layer Security (TLS) 5-23 users 1-8 Cisco Unified Communications Manager settings DHCP 5-22 specifying options that appear troubleshooting Cisco Unified IP Phone 5-22 giving users access to 1-7 1-7 Trivial File Transfer Protocol (TFTP) DNS 4-24 User Locale Version 5-14, B-4 2-
Index W wall mounting 3-8 Web Access Enabled WebDialer 4-31 B-4 web page about 8-1 Access accessing 8-2, 8-8 8-2 Console Logs Core Dumps 8-3 8-3 Debug Display 8-3, 8-11 Device Information disabling access to 8-2, 8-4 8-3 Ethernet Information Network 8-2, 8-8 8-2, 8-9 Network Configuration 8-5 Network Configuration web page preventing access to Status Messages 8-3 8-3, 8-11 Stream 0 8-11 Stream 1 8-3, 8-11 Stream 2 8-3, 8-11 Stream 3 8-3, 8-11 wideband codec, configuring Wideb
Index Cisco Unified IP Phone 7931G Administration Guide for Cisco Unified Communications Manager 8.