REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 6800 Series Multiplatform Phones User Guide First Published: 2018-06-27 Americas Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.
THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS.
CONTENTS CHAPTER 1 Your Phone 1 The Cisco IP Phone 6800 Series Multiplatform Phones 1 Feature Support 2 New and Changed Features 3 New and Changed for Firmware Release 11.2(4) 3 New and Changed for Firmware Release 11.2(3)SR1 4 New and Changed for Firmware Release 11.2(3) 4 New and Changed for Firmware Release 11.2(2) 4 New and Changed for Firmware Release 11.2(1) 5 New and Changed for Firmware Release 11.1(2) 6 New and Changed for Firmware Release 11.
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware 14 Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware 16 Navigation 17 Softkey, Line, and Feature Buttons 17 Phone Screen Features 18 Clean the Phone Screen 19 Differences Between Phone Calls and Lines 19 Energy Savings 19 Additional Help and Information 20 Accessibility Features 20 Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features 20 Cisco IP Ph
Contents REVIEW DRAFT - CISCO CONFIDENTIAL CHAPTER 2 Calls 39 Make Calls 39 Make a Call 39 Make a Call with the Speakerphone 40 Make a Call with a Headset 40 Redial a Number 40 Make an Emergency Call 40 Speed Dial 41 Assign a Speed-Dial Code from the Phone Screen 41 Make a Call with a Speed-Dial Code 42 Configure a Speed Dial on a Line Key 42 Remove a Speed Dial from a Line Key 42 Use the Line in Focus for Speed-Dial Calls 43 Use the Line in Focus to Check Speed-Dial Calls 43 Dial an International Nu
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Forward Calls 49 Forward a Call in Specific Situations with the Phone Web Page Transfer Calls 50 Transfer a Call to Another Person 50 Consult Before You Complete a Transfer 51 Conference Calls and Meetings 51 Add Another Person to a Call 51 Conference with a Star Code 51 Page a Group of Phones (Multicast Paging) 52 Multiple Lines 52 Answer the Oldest Call First 52 View All Calls on Your Phone 52 Shared Lines 53 Add Yourself to a Call on a Shared Line 53 Record a C
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Edit User ID of Your BroadSoft Directory 61 Edit Your BroadSoft Directory Password 61 LDAP Directory 62 Search for a Contact in Your LDAP Directory 62 Instant Message and Presence Contacts 62 Presence 62 Make a Call to an IM and Presence Contact 63 Change Your Presence State 63 Personal Address Book 64 Add a New Contact to Your Personal Address Book 64 Add a New Contact to Your Personal Address Book with Phone Web Page 64 Search for a Contact in Your Personal Addr
Contents REVIEW DRAFT - CISCO CONFIDENTIAL CHAPTER 6 Settings 73 Settings Overview 73 User Preferences Menu 73 Call Preferences 73 Forward Calls in Specific Situations from Your Phone Set up Voicemail on Your Phone Block Caller ID 73 74 74 Block an Anonymous Call 75 Turn on Do Not Disturb for a Specific Line 75 Control the Call Waiting Tone 76 Secure a Call 76 Set Up an Auto Answer Page 76 Enable the Missed Call Shortcut 77 Add Multiple Locations for a BroadWorks XSI User 77 Audio Preferences 77 Sp
Contents REVIEW DRAFT - CISCO CONFIDENTIAL Scan and Save a Wi-Fi Network 85 View the Wi-Fi Status 87 View Wi-Fi Status Messages on the Phone 88 Device Administration Settings 89 Change the Time Format 89 Change the Date Format 89 Set Language 89 Set up Power Save 90 Set Password 90 Set up the Profile Account 91 Phone Web Page Preferences 91 Assign a Ring Tone with the Phone Web Page 91 Turn on DND from the Phone Web Page 92 Configure the Screen Saver with the Phone Web Page Adjust the Backlight Timer from
Contents REVIEW DRAFT - CISCO CONFIDENTIAL CHAPTER 8 Product Safety and Security 109 Safety and Performance Information 109 Power Outage 109 External Devices 109 Ways to Provide Power to Your Phone 110 Phone Behavior During Times of Network Congestion 110 UL Warning 110 Compliance Statements 110 Compliance Statements for the European Union 110 CE Marking 110 RF Exposure Statement for the European Union 110 Compliance Statements for Canada 111 Canadian RF Exposure Statement 111 Canadian High-Power Rad
CHAPTER 1 Your Phone • The Cisco IP Phone 6800 Series Multiplatform Phones, on page 1 • New and Changed Features, on page 3 • Phone Setup, on page 7 • Sign into Your Extension from Another Phone (Extension Mobility), on page 7 • Sign in to a Phone as a Guest, on page 8 • Set the Profile Rule on the Phone, on page 9 • Coworker Line Status, on page 9 • Phone Web Page, on page 12 • Phone Hardware and Buttons, on page 14 • Energy Savings, on page 19 • Additional Help and Information, on page 20 The Cisco IP
Your Phone Feature Support REVIEW DRAFT - CISCO CONFIDENTIAL Table 1: Cisco IP Phone 6800 Series Multiplatform Phones Major Features Features 6821 6841 6851 6861 Screen Grayscale, with backlight Grayscale, with backlight Grayscale, with backlight Grayscale, with backlight Lines 2 4 4 4 Fixed feature keys 4 9 9 8 Power over Ethernet Not supported (PoE) Not supported Not supported Not supported Wi-Fi Not supported Not supported Not supported Supported Electronic Not supported Ho
Your Phone New and Changed Features REVIEW DRAFT - CISCO CONFIDENTIAL New and Changed Features New and Changed for Firmware Release 11.
Your Phone New and Changed for Firmware Release 11.2(3)SR1 REVIEW DRAFT - CISCO CONFIDENTIAL Revisions New or Changed Sections Updated the supported accessories with Cisco IP Phone 6861 Multiplatform Phones Supported Accessories, on page 95 Added topics about Wall Mount Kit Wall Mount Kit, on page 99 Removed the unsupported feature from this release Onboard Your Phone with Activation Code New and Changed for Firmware Release 11.
Your Phone New and Changed for Firmware Release 11.
Your Phone New and Changed for Firmware Release 11.1(2) REVIEW DRAFT - CISCO CONFIDENTIAL Revisions New or Changed Sections Added a new topic to support audio equalizers to customize audio for handset and headset (acoustic audio) Specify an Audio Device for a Call, on page 78 Updated the topic to support screen saver type lock removal Change the Screen Saver, on page 78 New and Changed for Firmware Release 11.
Your Phone Phone Setup REVIEW DRAFT - CISCO CONFIDENTIAL Phone Setup Typically, your administrator sets up your phone and connects it to the network. If your phone is not set up and connected, contact your administrator for instructions. Connect to the Network You need to connect the phone to the telephone network. • Wired connection—The phone is plugged into the network using an Ethernet cable.
Your Phone Sign out of Your Extension from Another Phone REVIEW DRAFT - CISCO CONFIDENTIAL Input all for alphanumeric input and select Input num for numeric entry. Your administrator configures the password input method on the phone web page. Sign out of Your Extension from Another Phone Procedure Press Sign out. Sign in to a Phone as a Guest Your phone has a guest account when your administrator enables hoteling on your phone. You can then sign in to a different phone in your network as a guest.
Your Phone Set the Profile Rule on the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Set the Profile Rule on the Phone Procedure Step 1 Press Applications Step 2 Select Device administration > Profile rule. Step 3 Press Resync. . Coworker Line Status You can set up line keys on your phone to monitor coworkers' lines. This feature is useful if you routinely handle calls for colleagues and need to see if they are available to answer calls. The monitoring line keys function as Busy Lamp Field (BLF) keys.
Your Phone Activate or Deactivate Monitoring of the BLF List REVIEW DRAFT - CISCO CONFIDENTIAL Table 3: Busy Lamp Field Icons BLF BLF and Speed Dial - - BLF and BLF and Call Call Pickup Park BLF, Speed Dial, and Call Pickup BLF, Speed BLF, Call BLF, Speed Dial, Dial, and Pickup, and Call Call Pickup, and Call Park Park Call Park Idle Alerting In use Call parked - - Error Activate or Deactivate Monitoring of the BLF List If your administrator has configured a Busy Lamp Field (BLF) list for yo
Your Phone Configure Monitoring of an Individual Line REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Applications Step 2 Select User preferences > Attendant console preferences > BLF list. . • When BLF list is set to Show, monitoring is activated. The phone shows the status of the monitored lines on the BLF list keys. • When BLF list is set to Hide, monitoring is deactivated. Step 3 Press Set.
Your Phone Remove the Feature Configured on a Line Key REVIEW DRAFT - CISCO CONFIDENTIAL • If you want to use the key to monitor a line and also answer incoming calls to the monitored line, select BLF + Call pickup. • If you want to use the key for all the three functions, select BLF + Speed dial + Call pickup. Step 3 Enter the user ID of the person whose line you want to monitor, in the User ID field. Note You must enter the user ID. The user ID may not be the person's name or extension.
Your Phone Speed-Dial Numbers REVIEW DRAFT - CISCO CONFIDENTIAL In the phone web page, you can control features, line settings, and phone services for your phone. • Phone features include speed dial, do not disturb, and your personal address book. • Line settings affect a specific phone line (directory number) on your phone. Line settings can include call forwarding, visual and audio message indicators, ring patterns, and other line-specific settings.
Your Phone Phone Hardware and Buttons REVIEW DRAFT - CISCO CONFIDENTIAL Before you configure the speed dial, try to dial the digits manually at least once to ensure that the digit sequence is correct. Your phone does not save the authorization code, billing code, or extra digits from the speed dial in the call history. If you press Redial after you connect to a speed-dial destination, the phone prompts you to enter any required authorization code, billing code, or additional digits manually.
Your Phone Cisco IP Phone 6821 Multiplatform Phones Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Figure 2: Cisco IP Phone 6821 Multiplatform Phones 1 Light strip Indicates whether you have an incoming call (flashing red) or a new voice message (steady red). 2 Programmable feature buttons and line buttons Access your phone lines, features, and call sessions. For more information, see Softkey, Line, and Feature Buttons, on page 17.
Your Phone Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL 7 Volume button Adjust the handset, headset, and speakerphone volume (off hook) and the ringer volume (on hook). Cisco IP Phone 6841, 6851, and 6861 Multiplatform Phones Buttons and Hardware The following figure shows the Cisco IP Phone 6841.
Your Phone Navigation REVIEW DRAFT - CISCO CONFIDENTIAL 5 Hold/Resume, Conference, and Transfer Place an active call on hold and resume Hold/Resume the held call. Create a conference call. Conference Transfer 6 Speakerphone, Mute, and Headset Transfer a call. Speakerphone Toggle the speakerphone on or off. When the speakerphone is on, the button is lit. Mute Toggle the microphone on or off. When the microphone is muted, the button is lit. Headset Toggle the headset on or off.
Your Phone Phone Screen Features REVIEW DRAFT - CISCO CONFIDENTIAL • Softkeys, located below the screen, give you access to the function displayed on the screen above the softkey. The softkeys change depending on what you are doing at the time. The More ... softkey shows you that more functions are available. • Feature and line buttons give you access to phone features and phone lines. On the Cisco IP Phone 6821, these are the buttons on the left side of the screen.
Your Phone Clean the Phone Screen REVIEW DRAFT - CISCO CONFIDENTIAL 2 The middle of the phone screen displays the information associated with the line and feature buttons on the phone. When you select a line which has more than two registered lines, a black box highlight around the selected line is displayed. There will be no highlight for an active call. Active and incoming call screen supports more than 21 characters. The Cisco IP Phone can display 15 digits on the phone screen when line is inactive.
Your Phone Additional Help and Information REVIEW DRAFT - CISCO CONFIDENTIAL Additional Help and Information If you have questions about the functions available on your phone, contact your administrator. The Cisco website (https://www.cisco.com) contains more information about the phones and call control systems. • For quick start guides and end-user guides in English, follow this link: https://www.cisco.
Your Phone Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Figure 5: Cisco IP Phone 6821 Multiplatform Phones Hearing-Impaired Accessibility Features Table 4: Hearing-Impaired Accessibility Features Item Accessibility Feature Description 1 Visual message-waiting indicator This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.
Your Phone Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Item Accessibility Feature Description 5 Hearing aid compatible (HAC) handset Supports these accessibility features: • Hearing-aid compatible. • Magnetic coupling of the hearing aid. • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).
Your Phone Cisco IP Phone 6841, 6851, and 6861 Hearing-Impaired Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Figure 6: Hearing-Impaired Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown Table 5: Hearing-Impaired Accessibility Features Item Accessibility Feature Description 1 Visual message-waiting indicator (handset) This lighted strip is visible from all angles. Your phone also provides an audible message-waiting indicator.
Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Item Accessibility Feature Description 5 Hearing aid compatible (HAC) handset Supports these accessibility features: • Hearing-aid compatible. • Magnetic coupling of the hearing aid. • Federal Communications Commission (FCC) loudness requirements for the Americans with Disabilities Act (ADA).
Your Phone Cisco IP Phone 6821 Multiplatform Phones Vision-Impaired and Blind Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Table 6: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description 1 High-contrast visual and audible alert of an incoming call Alerts you to an incoming call. The light strip flashes during incoming calls and stays lit when a voicemail message is received.
Your Phone Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Item 8 Accessibility Feature • The Mute and Speakerphone buttons are located on either side of the volume button. • The Mute button is on the left and the Speakerphone button is on the right. Description Provide audible notification of the phone state: • Toggle the Mute, and Speakerphone buttons on and off to indicate the phone state.
Your Phone Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Figure 8: Vision-Impaired and Blind Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown Table 7: Vision-Impaired and Blind Accessibility Features Item Accessibility Feature Description 1 High-contrast visual and audible alert of an incoming call Alerts you to an incoming call.
Your Phone Cisco IP Phone 6841, 6851, and 6861 Vision-Impaired and Blind Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Item Accessibility Feature Description 3 Back-lit grayscale LCD screen with adjustable contrast Allows you to adjust your phone screen's contrast. 4 Softkeys Provide access to special functions. The functions are displayed on the LCD. • These are large buttons just below the LCD.
Your Phone Cisco IP Phone 6821 Multiplatform Phones Mobility-Impaired Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Item 10 Accessibility Feature Description • Headset, Speakerphone, and Mute buttons Provide audible notification of the phone located to the right of the keypad. state: • The Speakerphone button is on the top, the Headset button is in the middle, and the Mute button is on the bottom. • Toggle the Headset, Mute, and Speakerphone buttons on and off to indicate the phone state.
Your Phone Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Table 8: Mobility-Impaired Accessibility Features Item Accessibility Feature Description 1 Lighted buttons Allow you to access the following features: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the speed-dial line status feature) • Web-based services, such as a personal address book • Phone features, such as privacy Indicate
Your Phone Cisco IP Phone 6841, 6851, and 6861 Mobility-Impaired Accessibility Features REVIEW DRAFT - CISCO CONFIDENTIAL Figure 10: Mobility-Impaired Accessibility Features—Cisco IP Phone 6841 Multiplatform Phones Shown Table 9: Mobility-Impaired Accessibility Features Item Accessibility Feature Description 1 Lighted buttons Allow you to access the following features: • Phone lines and intercom lines (line buttons) • Speed-dial numbers (speed-dial buttons, including the speed-dial line status featu
Your Phone Third-Party Accessibility Applications REVIEW DRAFT - CISCO CONFIDENTIAL Item Accessibility Feature Description 4 Tactile-discernible buttons and functions, including a nib on Key 5 Allow you to easily locate your phone's keys. For example, Key 5 has a nib, which you can use to locate other key positions. Third-Party Accessibility Applications Cisco works closely with partners to provide solutions that complement the accessibility and usability of Cisco products and solutions.
Your Phone View the Customization State on the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Hardware version—Version number of the Cisco IP Phone hardware. Certificate—Status of the client certificate, which authenticates the Cisco IP Phone for use in the ITSP network. This field indicates if the client certificate is properly installed in the phone. Customization—For an RC unit, this field indicates whether the unit has been customized or not. Pending indicates a new RC unit that is ready for provisioning.
Your Phone View the Phone Status REVIEW DRAFT - CISCO CONFIDENTIAL • Network status—Indicates if the phone is connected to a network. • IPv4 status—IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone. • IPv6 status —IP address of the phone. You can see information on IP address, Addressing type, IP status, Subnet mask, Default router, Domain Name Server (DNS) 1, DNS 2 of the phone.
Your Phone View the Line Status REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Press Back. View the Line Status Procedure Step 1 Press Applications Step 2 Select Status > Phone status > Line status. . You can view the status of each line on the phone. View 802.1X Transaction Status Procedure Step 1 Press Applications Step 2 Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status. .
Your Phone View Wi-Fi Status Messages on the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Applications Step 2 Select Status > Report problem. Step 3 Enter the date that you experienced the problem in the Date of problem field. The current date appears in this field by default. Step 4 Enter the time that you experienced the problem in the Time of problem field. The current time appears in this field by default. Step 5 Select Problem description.
Your Phone Identify Phone Issues with a URL in the Phone Web Page REVIEW DRAFT - CISCO CONFIDENTIAL Identify Phone Issues with a URL in the Phone Web Page When the phone doesn't work or doesn't register, a network error or any misconfiguration might be the cause. To identify the cause, add a specific IP address or a domain name to the phone admin page. Then, try to access so that the phone can ping the destination and display the cause.
Your Phone Cisco One-Year Limited Hardware Warranty Terms REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 6800 Series Multiplatform Phones User Guide 38
CHAPTER 2 Calls • Make Calls, on page 39 • Answer Calls, on page 44 • Mute Your Call, on page 46 • Hold Calls, on page 47 • Forward Calls, on page 49 • Forward a Call in Specific Situations with the Phone Web Page, on page 49 • Transfer Calls, on page 50 • Conference Calls and Meetings, on page 51 • Page a Group of Phones (Multicast Paging), on page 52 • Multiple Lines, on page 52 • Record a Call, on page 53 • Call Center Features, on page 54 Make Calls Your phone works just like a regular phone.
Calls Make a Call with the Speakerphone REVIEW DRAFT - CISCO CONFIDENTIAL Make a Call with the Speakerphone Use your speakerphone for hands-free calling. Keep in mind that your coworkers might be able to hear your call too. Procedure Step 1 Enter a number using the keypad. Step 2 Press Speakerphone . Make a Call with a Headset Use your headset for hands-free calling that won't disturb your coworker and gives you some privacy. Procedure Step 1 Plug in a headset.
Calls Speed Dial REVIEW DRAFT - CISCO CONFIDENTIAL Note If your call disconnects, the emergency services can call you back. Before you begin Your phone must be set up to obtain your physical location. Emergency services personnel need your location to find you when you make an emergency call. Procedure Enter the emergency number and lift the handset. Speed Dial Speed Dial allows you to press a button, enter a preset code, or select a phone screen item to place a call.
Calls Make a Call with a Speed-Dial Code REVIEW DRAFT - CISCO CONFIDENTIAL Make a Call with a Speed-Dial Code Before you begin Set up speed-dial codes on the phone web page or from your phone screen. Procedure Enter the speed-dial code and press Call. Configure a Speed Dial on a Line Key You can press any idle line key on your phone and set up speed dial on it. The speed-dial icon, the name, and the extension number are displayed on your phone screen next to the line key.
Calls Use the Line in Focus for Speed-Dial Calls REVIEW DRAFT - CISCO CONFIDENTIAL Use the Line in Focus for Speed-Dial Calls You can configure a line key to perform a speed dial either with a Voice Profile ID (VID) or without a VID. When both are configured, VID has a higher priority. The call is routed to that line. If a line key is configured without VID, you can configure a speed-dial key to use the line in focus. Procedure Step 1 Configure a speed-dial key without using VID.
Calls Secure Calls REVIEW DRAFT - CISCO CONFIDENTIAL Secure Calls Your administrator can take steps to protect your calls from tampering by people outside your company. When a lock icon is displayed on your phone during a call, your phone call is secure. Depending upon how your phone is configured, you may have to sign on before you make a call or before a security tone plays over your handset. Answer Calls Your Cisco IP Phone works just like a regular phone.
Calls Silence an Incoming Call REVIEW DRAFT - CISCO CONFIDENTIAL Silence an Incoming Call You can silence an incoming call when you are busy and don't want to be disturbed. The phone stops ringing, but you get a visual alert, and, can answer the phone call. Before you begin Your administrator configures the Ignore softkey on your phone. Procedure Silence the incoming call by any of the methods: • Press the Ignore softkey.
Calls Turn On or Turn Off DND Using a Star Code REVIEW DRAFT - CISCO CONFIDENTIAL Turn on Do Not Disturb for a Specific Line, on page 75 Turn On or Turn Off DND Using a Star Code You can turn on or turn off the do not disturb feature by dialing the respective star codes that are configured for your phone. The administrator enters the star codes in the DND Act Code and DND Deact Code fields respectively on the phone web page.
Calls Hold Calls REVIEW DRAFT - CISCO CONFIDENTIAL Hold Calls Put a Call on Hold You can put an active call on hold and then resume the call when you're ready. Procedure Step 1 Press Hold Step 2 To resume a call from hold, press Hold or Hold. or Resume.
Calls Call Park REVIEW DRAFT - CISCO CONFIDENTIAL Call Park You can use your phone to park a call. You can then retrieve the call either from your phone or another phone, such as a phone at a coworker’s desk or in a conference room. A parked call is monitored by your network so you won't forget about it. If the call remains parked for too long, you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also continue retrieving it from another phone.
Calls Forward Calls REVIEW DRAFT - CISCO CONFIDENTIAL You can also enter Pound (#) to retrieve the parked call. If you retrieve a call parked on your own phone, you may not need to enter a number. Forward Calls You can forward calls from any line on your phone to another number. Call forward is phone-line specific. If a call reaches you on a line where call forwarding is not enabled, the call rings as usual.
Calls Transfer Calls REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 On the phone web page, click User Login > Voice > User. Step 2 Under Call Forward section, set the Cfwd Settings to Yes and enter a phone number for each of the call forwarding services that you want to enable: • Cfwd All Dest—Forwards all calls. • Cfwd Busy Dest—Forwards calls only if the line is busy. • Cfwd No Ans Dest—Forwards calls only if the line is not answered. • Cfwd No Ans Delay—Assigns a response delay time.
Calls Consult Before You Complete a Transfer REVIEW DRAFT - CISCO CONFIDENTIAL Consult Before You Complete a Transfer Before you transfer a call, you can talk to the person that you're transferring the call to. Before you begin You have an active call that needs to be transferred. Procedure Step 1 From a call that is not on hold, press Transfer Step 2 Enter the phone number for the party you want to call and press Call. Step 3 When the other person answers, you can talk to them.
Calls Page a Group of Phones (Multicast Paging) REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Make a call from a line and wait for an answer. Step 2 Use the same line to call another number and wait for an answer. You can use the same line to call other numbers. Step 3 Press Conference or Conf only once. All numbers are added to the conference call and you see the star code that represents the conference bridge URL with one of the active calls.
Calls Shared Lines REVIEW DRAFT - CISCO CONFIDENTIAL Shared Lines You can share a single phone number with one or more of your coworkers. For example, as an administrative assistant, you might be responsible for screening calls for the person that you support. When you share a phone number, you can use that phone line just like you would any other line, but you should be aware of these special characteristics about shared lines: • The shared phone number appears on all phones that share the number.
Calls Call Center Features REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Record while on an active call. Step 2 (Optional) While recording is in progress, you can press PauseRec or Pause to pause the recording. Step 3 (Optional) Press ResumeRec or Resume to resume the recording. Step 4 (Optional) Press StopRec or Stop to stop the recording. Step 5 Press End Call to end the call. Call Center Features Your administrator configures your phone as a call center phone.
Calls Accept a Call Center Call REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Agt status. Step 2 Highlight the Unavailable status. Step 3 Press Select. Step 4 Press Agt status. Step 5 Highlight the Available status. Step 6 Press Select. Step 7 Highlight the Wrap-up status. Step 8 Press Select. Accept a Call Center Call When you sign into the phone as a call center agent and your phone status is set to available, your phone are ready to accept call center calls.
Calls Trace a Call REVIEW DRAFT - CISCO CONFIDENTIAL Before you begin Your administrator enables your phone to add a disposition code. Procedure Step 1 Press Disp code. Step 2 Press Ok. Trace a Call You can trace an active call and the last incoming call in any agent status. Before you begin Your administrator enables your phone to trace a call. Procedure From an active call or after a call, press Trace.
CHAPTER 3 Contacts • Search for a Contact in Multiple Directories, on page 57 • Corporate Directory, on page 58 • Broadsoft Directory, on page 59 • LDAP Directory, on page 62 • Instant Message and Presence Contacts, on page 62 • Personal Address Book, on page 64 • Reverse Name Lookup for Incoming and Outgoing Calls, on page 66 Search for a Contact in Multiple Directories You can search for a contact in multiple directories simultaneously.
Contacts Corporate Directory REVIEW DRAFT - CISCO CONFIDENTIAL • 6841, 6851, and 6861: Press Contacts . Step 2 Select All. Step 3 Enter the name of the contact that you want to find. The phone searches for first or last names that include your search string anywhere in the name. Step 4 Press Search. The search results show both full and partial name matches. Step 5 (Optional) To view a contact's details, highlight the contact in the search results, and press Details.
Contacts Broadsoft Directory REVIEW DRAFT - CISCO CONFIDENTIAL Broadsoft Directory You can search and view your personal, group, and enterprise contacts in your Broadsoft Directory, which makes it easier to give them a call. Your administrator configures the Broadsoft Directory in your phone. This application feature uses BroadSoft's Extended Services Interface (XSI).
Contacts Edit Your BroadSoft Directory Name REVIEW DRAFT - CISCO CONFIDENTIAL Step 6 Press Save to apply the change. Edit Your BroadSoft Directory Name Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. • 6841, 6851, and 6861: Press Contacts Step 2 Select the Broadsoft directory. Step 3 Press Option. Step 4 Select Edit Settings. Step 5 Edit the Directory Name field. Step 6 Press Save to apply the change. .
Contacts Edit User ID of Your BroadSoft Directory REVIEW DRAFT - CISCO CONFIDENTIAL Edit User ID of Your BroadSoft Directory Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. • 6841, 6851, and 6861: Press Contacts Step 2 Select the Broadsoft directory. Step 3 Press Option. Step 4 Select Edit Settings. Step 5 Select UserID. . Step 6 Press Edit and modify the user id of your Broadsoft Directory. Step 7 Press Apply to save the change.
Contacts LDAP Directory REVIEW DRAFT - CISCO CONFIDENTIAL LDAP Directory The Cisco IP Phone supports Lightweight Directory Access Protocol (LDAP) v3. You can search for a specified LDAP directory for a name, phone number, or both. LDAP-based directories, such as Microsoft Active Directory 2003 and OpenLDAP-based databases, are supported. Search for a Contact in Your LDAP Directory Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories.
Contacts Make a Call to an IM and Presence Contact REVIEW DRAFT - CISCO CONFIDENTIAL Make a Call to an IM and Presence Contact When you call someone on your IM&P contacts, their presence state is displayed in your call history. Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. • 6841, 6851, and 6861: Press Contacts Step 2 Select IM&P. Step 3 Select a directory. Step 4 Select an entry. . The entry shows the status of your contact.
Contacts Personal Address Book REVIEW DRAFT - CISCO CONFIDENTIAL Personal Address Book Add a New Contact to Your Personal Address Book Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. • 6841, 6851, and 6861: Press Contacts . Step 2 Select Personal address book. Step 3 Press Add. Step 4 Enter first name, last name, and number. Step 5 Enter a name and at least one phone number. Step 6 Select a custom ringtone for the contact.
Contacts Call a Contact in Your Personal Address Book REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Select Option > Search. Step 4 Enter the address entry to search for, and press Submit. You can only search by name (case insensitive). Search by number is not supported. Call a Contact in Your Personal Address Book Procedure Step 1 Do one of the following actions: • 6821: Press Applications , and select Directories. • 6841, 6851, and 6861: Press Contacts .
Contacts Reverse Name Lookup for Incoming and Outgoing Calls REVIEW DRAFT - CISCO CONFIDENTIAL • 6841, 6851, and 6861: Press Contacts . Step 2 Select Personal address book. Step 3 Select Search address entry. Step 4 Select the address entry and press Option > Delete to delete the entry. Reverse Name Lookup for Incoming and Outgoing Calls Reverse name lookup searches for the name of a number in an incoming, outgoing, conference, or transfer call.
CHAPTER 4 Recent Calls • Recent Calls List, on page 67 • View Your Recent Calls, on page 67 • View Calls Logs from BroadWorks XSI Server, on page 68 • Return a Recent Call, on page 68 • Clear the Recent Calls List, on page 69 • Create a Contact from a Recents Record, on page 69 • Delete a Call Record, on page 70 • Delete All Call Records, on page 70 Recent Calls List Use the Recents list to see the 180 most recent individual calls and call groups.
Recent Calls View Calls Logs from BroadWorks XSI Server REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Press Applications Step 3 Select Recents. Step 4 Choose to view all recent calls, or to view a certain kind of recent call. . • All Calls • Missed Calls • Received Calls • Placed Calls • Display recents from To view calls in the Display recents from option, see View Calls Logs from BroadWorks XSI Server, on page 68.
Recent Calls Clear the Recent Calls List REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Select the call record that you want to dial. Step 3 (Optional) Press Edit call to edit the call record. Step 4 Press the required line button or press Call to place the call. Clear the Recent Calls List Procedure Step 1 Select a line to view. Step 2 Press Applications Step 3 Select Recents. Step 4 Select a list that you want to delete. .
Recent Calls Delete a Call Record REVIEW DRAFT - CISCO CONFIDENTIAL Delete a Call Record Procedure Step 1 Press Applications Step 2 Select Recents. Step 3 Choose to view all recent calls, or to view a certain kind of recent call. . • All Calls • Missed Calls • Received Calls • Placed Calls • Display recents from Step 4 Highlight the individual record or call group that you want to delete. Step 5 Press Option. Step 6 Select Delete entry. Step 7 Press OK.
CHAPTER 5 Voicemail • Your Voicemail Account, on page 71 • Check for New Voice Messages, on page 72 • Access Voicemail, on page 72 • Access Audio Voicemail, on page 72 Your Voicemail Account You can access your voice messages directly from your phone. But your administrator must set up your voicemail account, and may also set up your phone to access the voicemail system. The Messages system.
Voicemail Check for New Voice Messages REVIEW DRAFT - CISCO CONFIDENTIAL Check for New Voice Messages To find out if you have new voicemail messages, look for one of these signs: • The light strip on your handset is solid red. • The number of missed calls and voicemail messages is displayed on your screen. If you have more than 99 new messages, a plus (+) sign is displayed. • An exclamation mark (!) indicates urgent voicemail messages.
CHAPTER 6 Settings • Settings Overview, on page 73 • User Preferences Menu, on page 73 • Wi-Fi Settings, on page 80 • Device Administration Settings, on page 89 • Phone Web Page Preferences, on page 91 • Restart Your Phone, on page 94 Settings Overview You can customize your phone in a number of ways: • From the menus on the phone, accessed from the Applications are: button. The common settings menus • User preferences • Device administration • From the phone web page.
Settings Set up Voicemail on Your Phone REVIEW DRAFT - CISCO CONFIDENTIAL Before you begin Call forwarding must be enabled on your phone before you can forward your calls in specific situations. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Select On for Call forwarding to enable call forwarding. Step 4 Enter a phone number for each of the call forwarding services that you want to enable: .
Settings Block an Anonymous Call REVIEW DRAFT - CISCO CONFIDENTIAL Before you begin Your administrator enables Block CID feature on your phone. Your administrator enables Block CID feature on the XSI BroadWorks server. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences. Step 3 Select Block caller ID. Step 4 Press Select to toggle caller ID blocking on or off. .
Settings Control the Call Waiting Tone REVIEW DRAFT - CISCO CONFIDENTIAL Step 4 Select On to turn on DND or select Off to turn off DND. Step 5 Press Set to save the setting. Control the Call Waiting Tone When you are talking with someone and get another call, you can set the phone to give a call waiting tone. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences > Call waiting.
Settings Enable the Missed Call Shortcut REVIEW DRAFT - CISCO CONFIDENTIAL Enable the Missed Call Shortcut When you turn on the Missed call shortcut, you can use Call rtn softkey to call the person whose call you missed. Procedure Step 1 Press Applications Step 2 Select User preferences > Call preferences > Missed call shortcut. Step 3 Press On if you want to the shortcut, or press Off if you don't want the shortcut. Step 4 Select Set to apply the changes. .
Settings Specify an Audio Device for a Call REVIEW DRAFT - CISCO CONFIDENTIAL Specify an Audio Device for a Call You can connect an analog headset, a Bluetooth headset, and a USB headset simultaneously to your phone. However, you can use only one headset at time. When you connect multiple headsets to the phone, you can choose the audio device to use for a call. Your choice applies when you place or answer a call with a line key or the corresponding softkey.
Settings Set the Backlight Timer REVIEW DRAFT - CISCO CONFIDENTIAL • Trigger interval—Enter the number of seconds that the phone remains idle before the screen saver turns on. • Refresh interval—Enter the number of seconds before the screen saver should refresh (if, for example, you chose a rotation of pictures). Step 5 Press Set. Set the Backlight Timer You can adjust the length of time that the phone screen is bright before it automatically dims.
Settings Attendant Console Preferences REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Applications Step 2 Select User preferences > Screen preferences > Wallpaper. Step 3 Press Select to scroll through the list and select a wallpaper. Step 4 Press Set to apply the selection. . Attendant Console Preferences The User preferences > Attendant console preferences menu allows you to customize how calls display.
Settings Turn the Wi-Fi On or Off from the Phone Web Page REVIEW DRAFT - CISCO CONFIDENTIAL Step 2 Select Network configuration > Wi-Fi configuration > Wi-Fi . Step 3 Press the Select button, to turn the Wi-Fi on or off. Step 4 Press Set to save the changes. Turn the Wi-Fi On or Off from the Phone Web Page You can enable or disable the wireless LAN of your phone from the phone web page. You turn on the Wi-Fi so that the phone connects to a wireless network automatically or manually.
Settings Connect Your Phone to a Wireless Network with WPS REVIEW DRAFT - CISCO CONFIDENTIAL Connect Your Phone to a Wireless Network with WPS Wi-Fi Protected Setup (WPS) provides an easier way to connect your phone to a wireless network. With WPS, you don't need to enter detailed settings for the access point to connect as you do with the connection through Wi-Fi profile. You can either use the WPS button on your access point or the PIN code to connect to the network through WPS.
Settings Set Up a Wi-Fi Profile from the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Applications Step 2 Select Network configuration > Wi-Fi configuration > Wi-Fi profile. Step 3 In the Wi-Fi profile screen, move to a row in the list on which you want to set up the profile. Step 4 Press the Select button. . You can also press Options and then select Edit. Step 5 In the Edit profile screen, set the parameters as mentioned in the Profile Parameters table.
Settings Set Up a Wi-Fi Profile from the Phone Web Page REVIEW DRAFT - CISCO CONFIDENTIAL Parameter Description Password Allows you to enter password for the network profile that you create. This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 64 alphanumeric characters. WEP key Allows you to enter password for the network profile that you create.
Settings Delete a Wi-Fi Profile REVIEW DRAFT - CISCO CONFIDENTIAL Delete a Wi-Fi Profile You can remove a Wi-Fi profile from the list when the profile is no more required. Procedure Step 1 Press Applications Step 2 Select Network configuration > Wi-Fi configuration > Wi-Fi profile. Step 3 In the Wi-Fi profile screen, select the Wi-Fi profile that you want to remove. Step 4 Press Options. Step 5 Select Delete and then confirm the deletion. .
Settings Scan and Save a Wi-Fi Network REVIEW DRAFT - CISCO CONFIDENTIAL Note • When the security mode of a wireless network is None, PSK, and WEP, you can't modify the security mode. On the Security mode screen, you only see the security mode that is set for the network. For example, if the security mode of a network is PSK, you see only PSK in the Security mode screen. • When you scan a wireless network (SSID) which is the current connected wireless, you can't edit the Network name of this SSID.
Settings View the Wi-Fi Status REVIEW DRAFT - CISCO CONFIDENTIAL Parameter Description User ID Allows you to enter a user ID for the network profile. This field is available when you set the security mode to Auto, EAP-FAST, PEAP-GTC, PEAP-MSCHAPV2. This is a mandatory field and it allows maximum length of 32 alphanumeric characters. Password Allows you to enter password for the network profile that you create.
Settings View Wi-Fi Status Messages on the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Applications Step 2 Select Network configuration > Wi-Fi configuration > Wi-Fi status. . You see the information: • Wi-Fi status: Displays if the Wi-Fi is connected or disconnected. • Network name: Indicates the name of the SSID. • Signal strength: Indicates strength of the network signal. • MAC address: Indicates MAC address of the phone.
Settings Device Administration Settings REVIEW DRAFT - CISCO CONFIDENTIAL Device Administration Settings You can set some other preferences from the phone in the Device administration menu. Change the Time Format You can change the current time format that the phone screen displays. Procedure Step 1 Press Applications Step 2 Select Device administration > Date/Time > Time format. . To set daylight savings, select Device administration > Date/Time > Daylight savings.
Settings Set up Power Save REVIEW DRAFT - CISCO CONFIDENTIAL Step 4 Select Save. Set up Power Save You can put your phone into power save mode when your phone is idle. If your phone is not idle, you can't turn power save on and you see a message on the screen. Note • In power save mode, your phone can't receive incoming calls. • The Cisco IP Phone 6821 Multiplatform Phones does not support power save. When your phone is in power save mode, the screen is not lit and the Select button is lit.
Settings Set up the Profile Account REVIEW DRAFT - CISCO CONFIDENTIAL Set up the Profile Account You need to enter the authentication credentials to resynchronize your phone with the provisioning profile when prompted with the Profile account setup screen. If you missed the Profile account setup screen, you can also access it from the phone menu or the Setup softkey if available. If the phone fails to sign in, contact your administrator.
Settings Turn on DND from the Phone Web Page REVIEW DRAFT - CISCO CONFIDENTIAL Step 3 Click Submit All Changes. Turn on DND from the Phone Web Page Procedure Step 1 On the phone web page, select User Login > Voice > User. Step 2 Under Supplementary Services, set DND Settings to Yes. You can turn on DND on for all lines if your administrator hasn't enabled feature key sync (FKS). Step 3 Click Submit All Changes.
Settings Adjust the Backlight Timer from Phone Web Page REVIEW DRAFT - CISCO CONFIDENTIAL Parameter Description Screen Saver Wait Amount of idle time before screen saver displays. Enter the number of seconds of idle time to elapse before the screen saver starts. Default: 300 Picture Download URL URL locating the (.png) file to display on the phone screen background. If you select picture as as screensaver type, this image displays as a screensaver on the phone screen.
Settings Restart Your Phone REVIEW DRAFT - CISCO CONFIDENTIAL After the logo is added in the phone background, if you select Default from the Phone Background list and save the changes, the logo icon on the phone screen will disappear. Restart Your Phone You may have to reboot your phone for a software upgrade or other changes to take effect. Your settings or other customizations do not change. Procedure Step 1 Press Applications Step 2 Select Device administration > Restart.
CHAPTER 7 Accessories • Supported Accessories, on page 95 • Headsets, on page 96 • Cisco 6800 Series Key Expansion Module Setup Overview, on page 96 • Wall Mount Kit, on page 99 Supported Accessories The Cisco IP Phone 6800 Series Multiplatform Phones supports both Cisco and third-party accessories.
Accessories Headsets REVIEW DRAFT - CISCO CONFIDENTIAL Headsets Check with the headset manufacturer to confirm whether you can use it with your Cisco phone. If you plug a headset into the phone during an active call, the audio path automatically changes to the headset. Standard Headsets You can use a standard headset with your desk phone. Standard headsets plug into the back of the phone with an RJ-type connecter.
Accessories Key Expansion Module Buttons and Hardware REVIEW DRAFT - CISCO CONFIDENTIAL Key Expansion Module Buttons and Hardware The following table describes the features of the key expansion module. 1 LCD screens—Displays the phone number, name, and icon. Icons indicate the line status and the phone service assigned on that line. 2 Lighted buttons—14 buttons. Each button corresponds to one line (same as on the phone).
Accessories Adjust the Contrast of the Key Expansion Module REVIEW DRAFT - CISCO CONFIDENTIAL Procedure Step 1 Press Applications Step 2 Select Status > Accessories. Step 3 Select Attendant Console Unit1 . Step 4 Press Detail. . In the Accessories details screen you see the details: • Name: Displays the name assigned to the key expansion module. • Unit enabled: Displays Yes or No if the connected key expansion module is enabled or disabled respectively.
Accessories Change the Display Mode of the Key Expansion Module from the Phone REVIEW DRAFT - CISCO CONFIDENTIAL Change the Display Mode of the Key Expansion Module from the Phone Procedure Step 1 Press Applications Step 2 Select User Preferences > Attendant console preferences. Step 3 Select Display mode. Step 4 Press the Select button of the Navigation cluster to choose a display mode. . The options are: • Both • Name • Ext Step 5 Press Save to save the display mode.
Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall REVIEW DRAFT - CISCO CONFIDENTIAL • Wall bracket • Two M3-7L screws • Four M4-25L screws • Four drywall anchors Related Topics Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall, on page 100 Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit, on page 104 Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall Before you begin You can mount the Cisco IP Phone 6821 Multiplatform Phones on the wall
Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall REVIEW DRAFT - CISCO CONFIDENTIAL Figure 13: RJ45 Connector in the Phone Jack Step 4 1 Network Port on the Phone 2 RJ45 Connector Plug the RJ45 connector into the wall mount phone jack as shown in the following figure.
Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall REVIEW DRAFT - CISCO CONFIDENTIAL Figure 14: RJ45 Connector in the Wall Mount Jack 1 Network Port on the Phone 3 Wall Mount Plate 2 RJ45 Connector 4 Network Port on the Wall Mount Plate Step 5 Press the LAN cable into one of the cable channels. Step 6 (Optional) If you do not use PoE, plug the power adapter into the phone and the electrical outlet, and press the power cable into the other cable channel.
Accessories Install the Cisco IP Phone 6821 Multiplatform Phones on a Wall REVIEW DRAFT - CISCO CONFIDENTIAL Figure 15: Mounting Holes Step 8 1 Mounting Hole on the Phone 2 Wall Mount Pin on the Wall Mount Plate Firmly slide the phone down into place as shown in the following image: Figure 16: Sliding the IP Phone Cisco IP Phone 6800 Series Multiplatform Phones User Guide 103
Accessories Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit REVIEW DRAFT - CISCO CONFIDENTIAL Related Topics Adjust the Handset Rest, on page 107 Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit The wall mount kit can be mounted on most surfaces, including concrete, brick, and similar hard surfaces. To mount the kit on concrete, brick, or similar hard surfaces, you must provide the appropriate screws and anchors for your wall surface.
Accessories Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit REVIEW DRAFT - CISCO CONFIDENTIAL Step 6 If the phone is in use, unplug the LAN and power cables from the phone. The handset cable needs to be connected to the phone and seated in the cable channel. Step 7 Remove the wall bracket from the wall and place it on the back of the phone so that the bracket fits in the indentations in the back of the phone.
Accessories Install a Cisco IP Phone 6841, 6851, or 6861 with the Wall Mount Kit REVIEW DRAFT - CISCO CONFIDENTIAL Step 8 Attach the bracket to the phone with the M3-7L screws provided. Step 9 If you use the power adapter, plug the adapter into the phone and thread the cable through the closest notch in the bottom of the bracket. Step 10 Plug the LAN cable into the phone and thread the cable through a notch in the bottom of the bracket.
Accessories Adjust the Handset Rest REVIEW DRAFT - CISCO CONFIDENTIAL Step 12 Plug the LAN cable into the LAN jack. Step 13 If you use external power, plug the power adapter into the electrical outlet. What to do next You can adjust the phone so that the handset doesn't fall out of the handset rest. See Adjust the Handset Rest, on page 107.
Accessories Adjust the Handset Rest REVIEW DRAFT - CISCO CONFIDENTIAL Figure 17: Adjust the Handset Rest Procedure Step 1 Remove the handset from the cradle and pull the plastic tab from the handset rest. Step 2 Rotate the tab 180 degrees. Step 3 Hold the tab between two fingers, with the corner notches facing you. Step 4 Line up the tab with the slot in the cradle and press the tab evenly into the slot. An extension protrudes from the top of the rotated tab.
CHAPTER 8 Product Safety and Security • Safety and Performance Information, on page 109 • Compliance Statements, on page 110 • Cisco Product Security Overview, on page 114 • Important Online Information, on page 115 Safety and Performance Information Power Outage Your access to emergency service through the phone requires that the phone receive power. If a power interruption occurs, service or emergency calling service dialing does not function until power is restored.
Product Safety and Security Ways to Provide Power to Your Phone REVIEW DRAFT - CISCO CONFIDENTIAL Caution In European Union countries, use only external speakers, microphones, and headsets that are fully compliant with the EMC Directive [89/336/EC]. Ways to Provide Power to Your Phone You can provide power to your phone in one of these ways: • Use the power adapter that comes with your phone. • If your network supports Power over Ethernet (PoE), you can plug your phone into the network.
Product Safety and Security Compliance Statements for Canada REVIEW DRAFT - CISCO CONFIDENTIAL Compliance Statements for Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. Privacy of communications may not be ensured when using this phone.
Product Safety and Security Canadian High-Power Radars Statement REVIEW DRAFT - CISCO CONFIDENTIAL Le périphérique a été testé et déclaré conforme aux réglementations applicables dans le cadre du processus de certification radio. Canadian High-Power Radars Statement Users should also be advised that high-power radars are allocated as primary users (that is, priority users) of the bands 5250-5350 MHz and 5650-5850 MHz and that these radars could cause interference and/or damage to LE-LAN devices.
Product Safety and Security Compliance Statements for Taiwan REVIEW DRAFT - CISCO CONFIDENTIAL Compliance Statements for Taiwan DGT Warning Statement Compliance Information for Japan VCCI Compliance for Class B Equipment Japan JATE Compliance CP-6821, CP-6841, CP-6851, CP-6861 “5.2/5.
Product Safety and Security FCC Compliance Statements REVIEW DRAFT - CISCO CONFIDENTIAL Approval: NYCE/CT/0125/18/TS CP-6861-3PCC-K9 and CP-6861-W-K9 FCC Compliance Statements The Federal Communications Commission requires compliance statements for the following: FCC Part 15.19 Statement This device complies with part 15 of the FCC Rules.
Product Safety and Security Important Online Information REVIEW DRAFT - CISCO CONFIDENTIAL compliance with U.S. and local country laws. By using this product, you agree to comply with applicable laws and regulations. If you are unable to comply with U.S. and local laws, return this product immediately. Further information regarding U.S. export regulations can be found at https://www.bis.doc.gov/ policiesandregulations/ear/index.htm.
Product Safety and Security Important Online Information REVIEW DRAFT - CISCO CONFIDENTIAL Cisco IP Phone 6800 Series Multiplatform Phones User Guide 116