Cisco Model DPQ2202 VoIP Cable Modem User Guide In This Document IMPORTANT SAFETY INSTRUCTIONS ...............................................................2 Introduction.................................................................................................................8 What's In the Carton?............................................................................................... 10 Front Panel Description ............................................
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS Notice to Installers The servicing instructions in this notice are for use by qualified service personnel only. To reduce the risk of electric shock, do not perform any servicing other than that contained in the operating instructions, unless you are qualified to do so.
IMPORTANT SAFETY INSTRUCTIONS Mitteilung für CATV-Techniker Die in dieser Mitteilung aufgeführten Wartungsanweisungen sind ausschließlich für qualifiziertes Fachpersonal bestimmt. Um die Gefahr eines elektrischen Schlags zu reduzieren, sollten Sie keine Wartungsarbeiten durchführen, die nicht ausdrücklich in der Bedienungsanleitung aufgeführt sind, außer Sie sind zur Durchführung solcher Arbeiten qualifiziert.
IMPORTANT SAFETY INSTRUCTIONS IMPORTANT SAFETY INSTRUCTIONS 1) Read these instructions. 2) Keep these instructions. 3) Heed all warnings. 4) Follow all instructions. 5) Do not use this apparatus near water. 6) Clean only with dry cloth. 7) Do not block any ventilation openings. Install in accordance with the manufacturer's instructions. 8) Do not install near any heat sources such as radiators, heat registers, stoves, or other apparatus (including amplifiers) that produce heat.
IMPORTANT SAFETY INSTRUCTIONS Protect the Product from Lightning In addition to disconnecting the AC power from the wall outlet, disconnect the signal inputs. Verify the Power Source from the On/Off Power Light When the on/off power light is not illuminated, the apparatus may still be connected to the power source. The light may go out when the apparatus is turned off, regardless of whether it is still plugged into an AC power source.
IMPORTANT SAFETY INSTRUCTIONS The batteries may contain perchlorate, a known hazardous substance, so special handling and disposal of this product might be necessary. For more information about perchlorate and best management practices for perchlorate-containing substance, see www.dtsc.ca.gov/hazardouswaste/perchlorate Provide Ventilation and Select a Location Remove all packaging material before applying power to the product.
IMPORTANT SAFETY INSTRUCTIONS United States FCC Compliance This device has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against such interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy. If not installed and used in accordance with the instructions, it may cause harmful interference to radio communications.
Introduction Introduction Welcome to the exciting world of high-speed Internet and high-quality digital telephone service. Your new Cisco Model DPQ2202 Voice-over-Internet Protocol (VoIP) Cable Modem is a modem that meets industry standards for high-speed data connectivity along with reliable digital telephone service. With cable modem, your Internet enjoyment, home and business communications, and personal productivity will surely soar.
Introduction Includes one or two optional internal Lithium-Ion cartridge-style batteries for convenient and long-lasting backup power 4028520 Rev A 9
What's In the Carton? What's In the Carton? When you receive your cable modem, you should check the equipment and accessories to verify that each item is in the carton and that each item is undamaged.
Front Panel Description Front Panel Description The front panel of your cable modem provides status LEDs that indicate how well and at what state your cable modem is operating. See Front Panel LED Status Indicator Functions (on page 34) for more information on front-panel LED status indicator functions. 1 POWER – Illuminates solid green to indicate that AC power is being applied to the cable modem. 2 DS (Downstream) – Indicates the status of the connection for receiving data.
Front Panel Description 8 12 BATTERY: Illuminates when the battery is fully charged.
Back Panel Description Back Panel Description The following illustration shows the description and function of the back panel components on the DPQ2202. Important: Do not connect your PC to both the Ethernet and USB ports at the same time. Your modem will not function properly if both the Ethernet and USB ports are connected to your PC at the same time.
What Are the System Requirements for Internet Service? What Are the System Requirements for Internet Service? To ensure that your cable modem operates efficiently for high-speed Internet service, verify that all of the Internet devices on your system meet or exceed the following minimum hardware and software requirements. Note: You will also need an active cable input line and an Internet connection.
How Do I Subscribe to High-Speed Internet and Telephone Service? How Do I Subscribe to High-Speed Internet and Telephone Service? Before you can use your cable modem, you need to have a high-speed Internet access account. If you do not have a high-speed Internet access account, you need to set up an account with your local service provider. Choose one of the options in this section.
How Do I Subscribe to High-Speed Internet and Telephone Service? I Want to Use the Cable Modem for Telephone Service You will also need to set up a telephone account with your local service provider to use your cable modem for telephone service. When you contact your service provider, you may be able to transfer your existing telephone numbers, or your cable telephony service provider will assign a new telephone number for each current or additional active telephone line.
Where Is the Best Location for My Cable Modem? Where Is the Best Location for My Cable Modem? The ideal location for your cable modem is where it has access to outlets and other devices. Think about the layout of your home or office, and consult with your service provider to select the best location for your cable modem. Read this user guide thoroughly before you decide where to place your cable modem.
How Do I Mount the Modem on a Wall? (Optional) How Do I Mount the Modem on a Wall? (Optional) You can mount the cable modem on a wall using two wall anchors, two screws, and the mounting slots located on the unit. The modem can be horizontally mounted. Before You Begin Before you begin, choose an appropriate mounting place. The wall can be made of cement, wood, or drywall.
How Do I Mount the Modem on a Wall? (Optional) Location and Dimensions of the Wall-Mounting Slots The following illustration shows the location and dimensions of the wall-mounting slots on the bottom of the modem. Use the information on this page as a guide for mounting your modem to the wall.
What Are the Requirements for Telephone Service? What Are the Requirements for Telephone Service? This section provides hardware and software requirements for using your cable modem for telephone service. Number of Telephone Devices The RJ-11 telephone-style connectors on the cable modem can each provide telephone service to multiple telephones, fax machines, and analog modems.
How Do I Connect the Cable Modem for Internet and Telephone Service? How Do I Connect the Cable Modem for Internet and Telephone Service? You can use the cable modem to provide both telephone service and to provide Internet access, and you can share that Internet connection with other Internet devices in your home or office. Sharing one connection among many devices is called networking. Connecting and Installing Internet Devices Professional installation may be available.
How Do I Connect the Cable Modem for Internet and Telephone Service? Connecting the Cable Modem for High-Speed Data and Telephone Service The following installation procedure ensures proper setup and configuration for the cable modem. 1 Choose an appropriate and safe location to install the cable modem (close to a power source, an active cable connection, your PC—if using high-speed Internet, and your telephone lines—if using VoIP).
How Do I Connect the Cable Modem for Internet and Telephone Service? Important: When using a USB connection, you need to install USB drivers on your PC. For assistance, go to Installing USB Drivers (on page 24). Note: You can connect two separate PCs to the cable modem at the same time by connecting one PC to the ETHERNET port and one PC to the USB port. However, do not connect your PC to both the ETHERNET and USB ports at the same time.
Installing USB Drivers Installing USB Drivers Your IP cable modem features multiple networking interfaces that allow you to connect consumer electronic devices to your home network. USB 1.1 is one of the technologies that enables Microsoft Windows-based PCs to connect to the home network. Important: Due to the inherent speed limitations of the technology, USB 1.1 is not the optimal interface for high-speed networking. The USB 1.
Installing USB Drivers Installing USB Drivers on Windows XP Systems 1 Insert the USB Cable Modem Driver Installation Disk into the CD-ROM drive of your PC. 2 Wait until the POWER and ONLINE LED status indicators on the front panel of the cable modem illuminate solid. 3 Select Install from a list or specific location (Advanced) in the Found New Hardware Wizard window, and then click Next. 4 Select Search removable media (floppy, CD-ROM) in the Found New Hardware Wizard window, and then click Next.
How Do I Maintain the Battery (Optional Model Only) How Do I Maintain the Battery (Optional Model Only) Your modem includes one rechargeable Lithium-Ion battery to provide stand-by operation in the event of an AC power failure. You can replace the battery without the use of any tools. WARNING: There is a danger of explosion if the battery is mishandled or incorrectly replaced. Replace only with the same type of battery. Do not disassemble it or attempt to recharge the battery outside the system.
How Do I Maintain the Battery (Optional Model Only) Location of the Battery (Optional Model Only) The following illustration shows the location of the battery. Removing and Replacing the Battery Follow these steps to remove and replace the battery. You can remove and replace the battery without disconnecting the AC power source. 4028520 Rev A 1 Turn the modem so that you are facing the side with the battery compartment.
How Do I Maintain the Battery (Optional Model Only) 5 Close the battery compartment door. The battery lock will automatically reengage. Important! It can take as long as 24 hours for the battery to charge fully. Note: Dispose of the battery in accordance with local regulations and instructions from your service provider.
Frequently Asked Questions Frequently Asked Questions Q. What if I don't subscribe to telephone service from my cable operator, can I still use the cable modem to make and receive phone calls? A. No. Telephone service is enabled for each telephone port on the cable modem by the cable telephony service provider. Contact your cable telephony service provider to get telephone service through the cable modem. Q. How do I arrange for cable telephony installation? A.
Frequently Asked Questions Q. Do I automatically receive high-speed Internet service with the cable modem? A. Your cable modem may be used to provide telephone service, high-speed Internet service, or both services. Your cable service provider enables Internet service. Contact your cable service provider for more information if you are not currently subscribing to Internet service. Q. How many telephones can I connect? A.
Frequently Asked Questions 3 Drag the tcp/ip preferences file to the Trash. 4 Close all open windows and empty the Trash. 5 Restart your computer. 6 As your computer starts, simultaneously press and hold down the Command (Apple), Option, P, and R keys on your keyboard. Keeping those keys pressed down, power on your Macintosh but do not release these keys until you hear the Apple chime at least three times; then, release the keys and let the computer restart.
Having Difficulty? Having Difficulty? Common Troubleshooting Issues I don't understand the front panel status indicators See Front Panel LED Status Indicator Functions (on page 34), for more detailed information on front panel LED status indicator operation and function. The modem does not register an Ethernet connection Verify that your computer has an Ethernet card and that the Ethernet driver software is properly installed.
Tips for Improved Performance Tips for Improved Performance Check and Correct If your cable modem does not perform as expected, the following tips may help. If you need further assistance, contact your service provider. Verify that the plug to your cable modem AC cord is properly inserted into an electrical outlet. Verify that your cable modem AC power cord is not plugged into an electrical outlet that is controlled by a wall switch.
Front Panel LED Status Indicator Functions Front Panel LED Status Indicator Functions Initial Power Up, Calibration, and Registration (AC Power applied) The following chart illustrates the sequence of steps and the corresponding appearance of the cable modem front panel LED status indicators during power up, calibration, and registration on the network when AC power is applied to the cable modem. Use this chart to troubleshoot the power up, calibration, and registration process of your cable modem.
Front Panel LED Status Indicator Functions Normal Operations (AC Power applied) The following chart illustrates the appearance of the LED status indicators on the front panel of the cable modem during normal operations when AC power is applied to the modem.
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For Information For Information If You Have Questions If you have technical questions, call Cisco Services for assistance. Follow the menu options to speak with a service engineer. Use the following table to find the center in your area.
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