CONNECTED CinBell WK MO Book Q115.
Welcome to Cincinnati Bell and thank you for choosing us. Using the very best in advanced network technology, we’re able to bring you all the entertainment, information and communication you need at the speed of light. This book has been created to give you a glimpse of what your new Cincinnati Bell products can do for you. Fioptics TV Cincinnati Bell’s Digital TV service delivers more than 375 channels, HD, digital music channels, DVR service and On Demand.
Fioptics TV entertainment wherever you turn Get an almost endless array of entertainment right at your fingertips. Movies, music, sports, news, documentaries, kids’ programs—plus plenty of programs in the unrivaled beauty of HD at your command On Demand.
TV Everywhere With Fioptics TV Everywhere, you can now access some of the best shows, movies and live streams included in your subscription from your computer, tablet or smartphone. ፘፘ HBO GO ፘፘ A&E ፘፘ TBS ፘፘ MAX GO ፘፘ TNT Find the full list of apps available at cincinnatibell.com/tve Sports International With the Spanish Tier, enjoy the most popular Spanish-language channels, including a variety of movies, music, sports and children’s entertainment.
FEATURES OF YOUR REMOTE LIST Access and manage DVR recordings. REPLAY Replay the last 15 seconds of a recorded program or live TV with DVR. MENU Display links to Listings, Pay-Per-View, Parental Controls, DVR and more. GUIDE See TV Listings for the current time. DAY +/- Jump ahead or back 24 hours in TV Listings. ARROWS Navigate through the program guide and menu screens. ABCD Use as shortcuts to access additional features available for set-top box menu screens and program guide.
HOOK UP YOUR SET-TOP BOX Chances are one of our top-notch technicians already installed your Fioptics TV service for you. In case you decided to install it yourself or if you choose to move your TV equipment to another spot in the room, the diagram below spells out how to connect the appropriate cables. You will need a separate set-top box for each TV on which you wish to receive digital services. In order to receive HD programming, you must have an HD set-top box.
ACCESS YOUR INTERACTIVE PROGRAM GUIDE (IPG) Menus Quick Menu Icons Key Main Menu On Demand Menu High-Definition Search Menu Search Menu Mini Guide Browse what’s on other channels without missing a minute of what you’re watching. A yellow highlight will appear on the program listing and the Mini Guide will stay on-screen, allowing you to see what’s on other channels.
TV Listings Search by Time or Channel View start times, titles, ratings and descriptions. Listings are color coded to help you identify program types: Green: sports Purple: movies Light blue: children’s programs ፘፘ Press ፘፘ Toggle between Listings By Time or Listings By Channel by pressing ፘፘ Press to view detailed information about a show Search by Category View program listings by category such as Movies or Sports.
DVR A DVR offers you a whole new way to watch TV—giving you the convenience and control to watch your favorite shows according to your schedule. Your DVR utilizes features similar to those found on your DVD player—just press , , , or on your remote.
Control Live TV Anytime you tune to a channel, the DVR begins making a temporary recording of whatever you’re watching. So you can pause if the phone rings, rewind the scene you missed and fast forward to skip what you don’t want to watch.
Playback Details Screen The Playback Details screen gives you a description of the recorded program and offers the following playback options: ፘፘ To watch a recording from the beginning, select ፘፘ To watch a recording from where you left off and see a menu of playback options, select Resume Playback From The Resume Playback From menu offers you the following playback options: ፘፘ Choose to watch from where playback was stopped on this TV ፘፘ Choose to watch from where playback was stopped in the room where yo
Main Menu Options Set Follow-Me Bookmark Bookmarks the recording you are currently watching for playback at the same place from any other room in the home. View Playback Details Takes you to the Playback Details screen. View Available Listings Takes you to the My Recordings screen. View Hub List Takes you to the Hub screen, which displays all of the Digital Video Recorders (hubs) you have in your home.
Schedule a Recording ፘፘ Press . Select and press ፘፘ On the Schedule a Recording screen, use the ▼▲ buttons to select the Channel, Date, Adjust time by and What’s in progress at fields. Use the ◀▶ buttons to scroll through these fields to locate and select the program you want to record. The title and description of the show you select will appear in the Program field ፘፘ Once you have set up your recording, select and press to schedule the recording. A Record Request Succeeded message will display.
Messages Messages may occasionally be sent by Cincinnati Bell to announce new services, special promotions or other information. An envelope will appear on the screen and a red light will appear on your set-top box. To access your messages: ፘፘ Select Messages from the Main Menu ፘፘ Highlight the desired message and press to read it On Demand On Demand gives you the convenience to watch what you want when you want using only your set-top box and remote.
Parental Controls With the increased variety of programming available on digital cable, there’s also some fare that, quite frankly, isn’t appropriate for children. But don’t worry, we’ve included an integrated parental control feature as part of your system.
Fioptics Internet information at your fingertips The world’s on the move and so are you—get there with amazing Internet performance. With Fioptics Internet, you get lightning-fast speeds of up to 100Mbps, and an all-in-one protection package. Now that’s something! Features Cincinnati Bell has the fastest download speeds in town, so you can do even more in less time.
Premium Technical Support: Cincinnati Bell Premium Technical Support offers highly trained PC support expert available 24/7 to solve hundreds of PC problems, like virus removal, software support, driver installation, and much more. We also support Mac and PC as well as phones, cameras, printers, and other devices.
Fioptics Voice communication that’s right at home Stay connected with our voice service and get all the features you could want. When it comes to award-winning customer satisfaction and the most experienced local technicians, there’s no provider like Cincinnati Bell Fioptics.
Voicemail Main Menu ፘፘ To listen to new messages, press 11 ፘፘ To listen to saved messages, press 12 ፘፘ To change your greetings, press 43 Calling Services Anonymous Call Rejection: Block all incoming calls marked as Private or Anonymous. To activate: *77. To deactivate: *87. Anywhere Call Forwarding: Remotely forward calls to any phone. To activate and deactivate, call 513‑421‑7869. Enter your 10-digit phone number and password (temporary password defaults to 0042), and follow prompts.
Support help when you need it From payment support to troubleshooting and frequently asked questions, we’re here to help. If you can’t find the answer you need, call us or visit us online. Online Visit cincinnatibell.com/support to find out more information on all your Fioptics services.
Troubleshooting What if I am not receiving the HD-quality picture I expected? Refer to the Interactive Program Guide (IPG) to determine if the program is broadcast in HD. If there are black bars to the right and left of the picture, in most instances your broadcaster is not transmitting in full HD. If you would like to have your picture fill the entire screen, refer to your TV manual for details.
Legal: Cincinnati Bell Extended Territories LLC SCHEDULE OF RULES AND REGULATIONS FOR CABLE TELEVISION SERVICE YOUR USE AND ACTIVATION OF THE SERVICE SHALL CONSTITUTE AN ACCEPTANCE OF THE TERMS BELOW. IF YOU DO NOT ACCEPT THE TERMS AND CONDITIONS DO NOT INSTALL AND/ OR ACTIVATE THE SERVICE. APPLICATION FOR SERVICE The Subscriber shall submit a written application for cable service for each location where service is desired on forms provided by Cincinnati Bell.
improper operations or handling by Subscriber. CINCINNATI BELL is not responsible for the maintenance or repair of Subscriber provided equipment, including but not limited to television sets, VCRs or other video equipment, remote controls, keyboards, stereos or other audio equipment, telephones or A/B switches. A service charge may be imposed if damage to CINCINNATI BELL Equipment is due to negligent use or abuse or if no fault is discovered in System or Equipment.
SCOPE A copy of the rates, rules and regulations under which CATV service will be supplied is open to inspection by the general public at the office of CINCINNATI BELL. A hard copy of CINCINNATI BELL’s rules and regulations and applicable rate schedule shall be furnished to each Subscriber without charge, upon request.
In order to provide reliable, high quality service to you with minimal delays, we keep business records containing information about you that may constitute personally identifiable information.
Similarly, if we (or our parent company) enter into a merger, acquisition, or sale of all or a portion of our assets, subscribers’ personally identifiable information will, in most instances, be transferred as part of the transaction. The Cable Act also authorizes CBET to disclose limited personally identifiable information to others including charities, marketing organizations, or other businesses for cable or noncable “mailing list” or other purposes.
CBQ115-MO CinBell WK MO Book Q115.
