Frequently Asked Questions

ManualsBrandsChalvh ManualsElectronicsSmart Watch, Fitness Tracker 1.69" Touch Screen Compatible with iPhone Android, IP67 Waterproof Smartwatch with Heart Rate Monitor and Sleep Monitor, Activity Tracker Pedometer for Men Women

Q1:Why can't the smart watch successfully connect with the

phone?

Refer to the actual operation diagram(IOS)

A : Check the following points in order:

1) First download the Hero Band III application on the phone.

Download method 1: Scan the APP QR code on the manual

Download method 2: Scan the QR code attached to the watch

Download method 3: Search for Hero Band III in the mobile store

to download

2) After the download is complete, open the APP, enter the

interface in the picture, and click the small red box to pair the

watch with the phone. Please select the corresponding watch to

connect. During the connection process, the interface will pop up

whether to allow pairing, select the pairing button. The interface

will also pop up whether to receive mobile messages, select the

allow button.

Summary of content (15 pages)

PAGE 1
Q1:Why can't the smart watch successfully connect with the phone? Refer to the actual operation diagram(IOS) A : Check the following points in order: 1) First download the Hero Band III application on the phone.
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3) In addition, please confirm whether the Bluetooth in the phone settings also shows a successful connection with the P36E.
PAGE 3
Refer to the actual operation diagram(Android) 1) First download the Hero Band III application on the phone. (The download method can refer to the IOS version above) Download method 1: Scan the APP QR code on the manual Download method 2: Scan the QR code attached to the watch Download method 3: Search for Hero Band III in Google play to download 2) After the download is complete, open the APP, enter the picture interface, and click the small red box to pair the watch with the phone.
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3)Finally, the bluetooth icon on the watch lights up, indicating that the phone and the watch are successfully connected. For details, please refer to the bluetooth icon comparison chart placed in the IOS system above.
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Refer to the actual operation diagram(IOS):
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If it is still invalid, it means that the authorization of the mobile phone is not successful, and it needs to be restarted before use (only need to restart once, no longer needed in the future)
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Swipe down on the watch homepage, restarted smart watch.
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Find the corresponding social software permissions, and confirm that all permissions corresponding to the software are turned on (including autostart permissions, notification permissions, background running permissions...) If it is still invalid, it means that the authorization of the mobile phone is not successful, and it needs to be restarted before use (only need to restart once, no longer needed in the future) Swipe down on the watch homepage, restarted smart watch.
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Q3:Why can't the smart watch display weather updates? A:1. Scan the QR code to download APP "HeroBand III" 2. Turn on the bluetooth of the phone and connect the watch through "HeroBand III" 3. Keep "HeroBand III" background running permission (if the background cleanup software, after closing "HeroBand III", the weather will not be updated synchronously) 4. Open the weather display position in the smart watch to update the display.
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Refer to the actual operation diagram(Android):
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Q4:Why does the sensor on the back of the smart watch always have scratches, like a second-hand watch? A:The surface of our watch sensor is sealed with a protective film. This is to prevent jolts from damaging the sensor of the watch during transportation. It is not a trace of the watch being used, please understand. Whether to tear off the protective film can be based on personal wishes.
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If you do not understand the operation of the document, we have uploaded the operation video in the page buyer Q&A. If you have other questions, please contact us, our customer service will provide you with 24-hour service.