Application Guide

Technical Support
QUICK START: How to install your new USB Game Controller
Introduction
Your CH device is plug-and-play capable, so software installation is NOT
required. However, installing our advanced Control Manager programming
software (PC compatible only) will enable you to completely experience all
of your device features.
· IBM Compatible PC running Windows® XP, Vista, 7, 8, 8.1 and Mac® OSX *
· One open USB port (one additional port for each additional USB device)
· USB compatible software
· Direct X 7.0a or later
* These devices use the basic drivers by OSX, therefore functionality is limited.
Congratulations on the purchase of your new CH Products device! Designed
and manufactured in the USA with the same strict quality standards you have
come to expect from CH Products, we are confident that you'll find it to be one of
the most durable and precise controllers you have ever owned.
1. You will need to have administrator rights to install USB devices in Win XP Pro.
2. With the computer fully booted up to the Windows Desktop, plug in the CH
Game Controller.
3. Windows will recognize the device and a help bubble will appear in the bottom
right hand side of the screen announcing it has “Found New Hardware”.
4. Windows will now search for and install the correct Windows drivers for your device.
5. The bubble should now state that your hardware is installed properly and is ready
to be used.
6. To check for proper installation in Windows *, click Start, then Settings, then Control
Panel.
In the Control Panel go to Game Controllers or Gaming Options.
7. In Gaming Options, under Controllers, you should see your device listed with a
status of "OK". For Vista, on the left side of Control Panel window, click on the text that
says “Classic” or “Classic View”, so you’ll see all the icons in the Control Panel.
8. Click on the device and select Properties. You should now be in a test screen for the
device. Move the controller around to make sure it is communicating with the
computer.
9. Now leave the controller in neutral. Looking at the test screen, a cross hair should
be in the middle of a white box. When the test window appears, move the handle /
buttons / levers, etc. to check for full range of movement. In Vista, click on the name
of the product and click properties.
10. Your CH Products Game Controller is now successfully installed.
* In Windows XP, Game Controllers is located in Start> Control Panels> Game Controllers
(also may be listed under Devices and Printers ).
Before contacting technical support please refer to the online FAQ page on the CH
Products website at at www.chproducts.com/13-29602-Simulation-Consumer-FAQ-.php
This page contains the most frequently asked questions on the CH Products Game
Controllers, is updated regularly and may answer your questions.
To get the most efficient support from our staff, please be ready to provide the
following information:
• What kind of computer do you have? (speed, brand, chip set, OS version)
• What kind and how many adapters are you using?
• What software/game are you experiencing issues with?
• How many and what kind of other controllers are you using?
• What version of the Control Manager have you installed?
You can contact CH Products through one of the following:
Email support
Phone support
[e-mail]
Support files
1-760-598-7833 (Monday - Friday, business hours only)
ftp://ftp.chproducts.com/pub/CHProducts_Game_Controller_Files/
Community Forum www.ch-hangar.com
CH Products
970 Park Center Drive
Vista, CA 92081
The CH Products Game Controller is warranted to the original purchaser to be free from
defects in materials and workmanship for a period of two (2) years from date of purchase.
During this warranty period CH PRODUCTS will, at its option, repair or replace, at no
charge, any component determined to be defective. This is a factory warranty only. Please
contact the original point of purchase to acquire information on refunds / exchanges.
The liability under this warranty is limited to the repair or replacement of the defect
or defective part(s) at our factory, and may not include shipping expenses.
This warranty does not apply if, in the opinion of CH PRODUCTS, the unit has been
damaged by accident, abuse, improper usage, or as a result of modification or service
by anyone other than CH PRODUCTS. Opening your CH device will void your warranty.
NO OTHER WARRANTIES ARE EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED
TO IMPLIED WARRANTIES OF SALABILITY AND FITNESS FOR A PARTICULAR PURPOSE.
CH PRODUCTS IS NOT RESPONSIBLE FOR CONSEQUENTIAL DAMAGES, SO THE ABOVE
LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.
This warranty gives you specific legal rights, and you may have additional rights which
vary from state to state.
To obtain warranty services, contact CH PRODUCTS at 760-598-7833 for an RMA
(Return Merchandise Authorization) Number and shipping instructions. The enclosed
software is made available without warranties of ANY kind. All warranty claims made
on CH PRODUCTS relating to defects which may be present are expressly excluded
where this is legally permissible.
CH PRODUCTS assumes no liability for the correctness, precision, or currency of the
software or its accompanying documentation, nor for the suitability of the software for
a specific purpose for normal market quality.
The risk relating to usability of the running characteristics and the accompanying
hardware lies with the user of the software. CH PRODUCTS shall not be liable for
functional capability in a multiple users association, content, or performance of the
software. The user shall bear all costs for correction of defects, costs for maintenance,
repair or improvement and not CH PRODUCTS, its dealers, distributors, representatives,
or employees.
Windows® 2000/XP/Vista, 7 & 8 are registered trademarks of the Microsoft Corporation.
Mac OSX is a registered trademark of Apple Inc.
PN: 800-483 (Rev A) -DM © 2014 By CH Products
CH Products Installation
Windows XP & VISTA Installation
Warranty
Requirements