Welcome to the Hive family! Install guide
Installation order / what you need To remotely control your heating and cooling with Hive, the thermostat and Hub need to be installed at the same time. For quick and efficient setup, install Hive in the order shown below.
Contents Installing your Hub Page 3 Installing your thermostat Page 6 Pairing your Hub and thermostat Page 12 Online account setup Page 15 Multizone installations Page 16 2
Installing your Hub If you have already installed your Hub, please skip this section. To install the Hub there must be an internet connection with a spare Ethernet port and a nearby electrical outlet.
1 Connect the Hub to your internet router using the Ethernet cable provided. Hot tip: Position your Hub on a shelf or table rather than on the floor to help it talk to your other Hive devices. 2 Fit the power cable into the Hub and plug it into a power outlet. 3 Wait for the middle light to flash yellow. During start-up the green light will flash, followed by the yellow light. This usually takes 5-10 minutes.
Once the yellow light is flashing, the Hub is set up and you can move onto installing the thermostat. If no lights are displayed immediately after the Hub has been turned on, check all cables are connected, the power outlet works and that you have connection. If the problem still persists, contact Hive Technical Support.
Installing your thermostat 1 Turn off power to your equipment Before installing, switch the power off to the central heating and cooling system at your electrical breaker box. Confirm it is powered off and secured in the OFF position for the duration of the installation. Remember to always follow appropriate safe electrical isolation procedures and test to confirm that the supply is off before touching any electrical connections.
2 Remove your existing thermostat from the wall Be sure to take a picture of how the wires are connected to your existing thermostat before removing the wires. You can use the labels provided to label which wire is connected to which terminal. Hot tip: Taking a photo of the wires can be a handy reminder.
Optional decoration plate Put the backplate on the wall, if there are holes and marks that aren't being covered by your new Hive thermostat, use the optional decoration plate provided. Fix the decoration plate to the wall then attach the thermostat backplate using the small screws provided.
3 Your new thermostat needs permanent connection to the ‘C’ or ‘Common’ terminal If there is no wire connected to the C terminal on your current thermostat, you should request a professional install. 4 Disconnect wires from the old thermostat backplate and remove it from the wall 5 Screw on the Hive thermostat backplate using the screws provided Use the spirit level on the backplate when installing the thermostat to help you get your thermostat straight on the wall.
6 Connect wires into the correct terminals using the labels you placed on the wires To ensure the wires are inserted all the way, the lever on the terminals will be pushed down. The Acc terminal can be used to connect an accessory such as a humidifier or a dehumidifier.
7 Attach the thermostat body to the thermostat backplate Y1 RC Y2 C RH W1 W2 O/B W3/AUX G ACC If you are installing Hive Multizone only connect one thermostat at a time.
Pairing your Hub and thermostat 1 At this point check the Hub is flashing yellow – this means it’s ready to connect If it is showing a solid yellow light, unplug the power to the hub and plug it back in. By disconnecting the Hub from the power and then reconnecting it, the Hub should then begin to flash yellow and be ready to connect.
3 Once paired you will see wiring confirmation screen Press check if this is correct. If not, remove the thermostat body and check the wires are pushed into the terminal blocks on the thermostat back plate. 4 You will then see “Welcome to Hive” and the tour of the thermostat will begin Welcome to Hive. Let's take a tour.
The thermostat will then go onto the ‘Welcome’ pages and a solid green light will appear on the Hub. You can now set up your schedules on the thermostat or you can do this through the app or online dashboard.
Online account setup 1 Go to hivehome.com or download the Hive app. 2 Log in using the account details supplied in the Hive order confirmation email. 3 Enter the Hub ID – this is the ABC-123 formatted number on the underside of the Hub. 4 Setup is complete and your Hive thermostat is ready to use.
Multizone installation Hive Multizone can support up to five zones for heating and cooling. 1 2 When installing each thermostat, repeat steps 1-7 from the Installing your thermostat sections on pages 6-11. Log in online at hivehome.com or through your Hive app. If using your app, select menu and ‘Install Devices’ and follow the on-screen instructions in the app. If you are logged in via the web, select settings and ‘Install devices’ and follow the onscreen instructions.
Stand-alone mode To remotely control your heating and cooling with Hive the thermostat and Hub need to be installed at the same time. When this service isn't available, the thermostat can also be installed without a Hub. This is known as ‘stand-alone’ mode. In ‘standalone’ mode the thermostat acts as a standard programmable thermostat without the remote heating and cooling control features and functionality of Hive.
3 To switch back to ‘connected’ mode: Remove thermostat from the backplate, wait 5 seconds and then connect the thermostat to the backplate. It will power back up and display ‘Search’ while looking for your Hub. Troubleshooting If your thermostat displays “Please check your Hive Hub connection”, please check that the Hub hasn’t been disconnected from the internet or power outlet. If the connection issue persists, you may need to contact Hive or go to hivehome.
We’re here to help You can view our handy how-to-use videos along with hints and tips at hivehome.com/support FCC Statement This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
