Getting ready to install your AlertMe system Installing your AlertMe system is very straightforward. You need to allow about an hour and a half; it's best to do the whole install at once, rather than stopping part way through. It may take a while, but it's very easy! Until towards the end of the install you won't be able to use your system; the Buttons, Keyfobs etc won't work. This is because we focus on getting the install right, and making sure everything is reliable.
Safety Advice for using AlertMe Contents 1 Interference 1.1 Pacemakers 1.2 Hearing aids 1.3 Other medical devices 2 Batteries 3 Customising Alertme Accessories Interference Alertme is designed to be extremely safe and to meet and exceed European, American and many other national safety and radio emissions standards. In normal circumstances, interference should never be a problem for you. However, please study the rest of this section carefully.
FCC Regulatory Notice Alarm Detector, FCC ID WJHAD11 Window / Door sensor, FCC ID WJHWD11 Button, FCC ID WJHB12 Lamp, FCC ID WJHL21 Key Fob, FCC ID WJHKF11 Motion Detector, FCC ID WJHMD12 Starter Hub, FCC ID WJHSH12 Hub, FCC ID WJHH12 This equipment emits radio frequency energy, but the radiated output power is below FCC radio frequency exposure limits. This equipment complies with FCC radiation exposure limits set forth for an uncontrolled environment.
Installing the Hub The Hub is the first part of your Kit to be installed. It's in the box marked "1". You'll find the hub power supply underneath the Hub itself in that box, along with an Ethernet cable. Positioning the Hub Your hub is the heart of the AlertMe system in your home. As well as communicating with the internet and your mobile phone via your broadband gateway, it manages the AlertMe radio network in your home, and keeps you informed of events and status by playing audio messages.
flashing red, on and off and on again, it is ready to connect. Type the Hub ID into the box on the website, and click OK. If your Hub is flashing oddly and only on one side, click here for advice. If all has gone smoothly, the website should now tell you that it is communicating with your hub. If not, click here for help. Excellent! Your hub is now in constant contact with AlertMe. You can now move onto Starting up the Accessories.
Illustrated: Hub connections Here you can see where to connect power and Ethernet cables to your Hub. (If you are wondering where these cables are, they are in the Hub packaging box, underneath the Hub!) If you would like to watch a movie of this, click here. The SIM card is supplied fitted in your Hub and we recommend you don't remove it. If you do, please put it back! Only AlertMe-supplied SIMs are supported. When you replace it, it will only "click" into place one way around.
Starting up the Accessories All the rest of your AlertMe Kit, and any extra Accessories you may have bought, will communicate with the Hub using a wireless network. Before you position these items around your home, you should introduce them to your Hub. This process ensures that your AlertMe Accessories only communicate securely with your Hub, and no one else's systems.
The Motion Sensor To put in a battery, squeeze the tabs on opposite sides of the sensor, and lift off the front (see here for pictures). The battery is supplied by AlertMe in the Motion Sensor box. Clip the back on the sensor again when you have put the battery in. If the light does not turn on at all, then click here for help. The Alarm Detector To put in a battery, squeeze the tabs on opposite sides of the sensor, and lift off the front (see here for pictures).
The Hub does not seem to connect to AlertMe Make sure that your Hub is connected to your broadband router via an Ethernet cable. Make sure that the Hub is plugged into mains power and that the mains socket is turned on! Make sure the hub power cable is securely plugged in. Wait a few minutes - sometimes this stage takes a little while, as AlertMe and your home set up secure communications. Your Hub will light up various colours after you plug it in for the first time.
Getting started with the Alarm Detector What is it? What does it look like? How do I start it up (how do I put the battery in)? Where in my home should I put it? I can't see a flashing light on it anywhere How do I stick it up in my home? What does the flashing light mean, whilst I'm installing it? I can't get it to flash regularly every second where I want to install it What does the flashing light mean, when I'm testing it? What is it? The Alarm Detector is a way of connecting your existing smoke or carb
You should position your Alarm Detector within 5cm of your existing smoke alarm, sticking it next to the existing alarm on the ceiling (or, possibly, wall). You should also try to follow our general Accessory positioning guidelines. If you are having problems positioning it, try reading our help on positioning.
Installing the Alarm Detector This Accessory is part of the Emergency, or Smoke, Alarm system. Questions about the Alarm Detector? Click Getting started with the Alarm Detector. Where to put the Alarm Detector The Alarm Detector is a way of connecting your existing smoke or carbon monoxide alarms to AlertMe. To add an existing alarm to the AlertMe system, simply install an Alarm Detector immediately next to the alarm.
Naming the Alarm Detector Now you should have successfully positioned the Alarm Detector in your home. On the website, you can now name it in the box. You can give the Alarm Detector a name, such as Hallway Smoke Alarm Detector or Landing Carbon Monoxide Detector. The name is entirely up to you! (Later on, you will have the opportunity to assign the Alarm Detector to a room in your home, if you opt to set up Rooms on the AlertMe secure website. For now, you just need to give it a name.
Getting started with the Button What is it? What does it look like? How do I start it up (how do I put the battery in)? Where in my home should I put it? I can't see a flashing light on it anywhere How do I stick it up in my home? What does the flashing light mean, whilst I'm installing it? I can't get it to flash regularly every second where I want to install it What does the flashing light mean, when I'm testing it? What is it? The Button is quite simply a button! You can use it to provide an input to yo
If you are having problems positioning it, try reading our help on positioning. I can't see a flashing light on it When the Button flashes its light, the whole of the orange ring on the front will light up! When you first put the battery in, you should expect to see the Button light blink twice every few seconds; the light will go out once the Button is communicating with the Hub.
Installing the Button Before you start here, you should have installed your Hub, prepared all your Accessories by turning them on and bonding them with the Hub, and installed the Lamp (or all your Lamps if you are lucky enough to have more than one!). If you have more Lamps to set up, click here to go back and install them. Where to put the Button The Button can be used for many things! For now, we recommend that you choose one of our main options, such as Doorbell.
by default your Button is just given a number, such as Button 1, for the first Button, or "Doorbell 1" if you decided to make it a doorbell. (Later on, you will have the opportunity to assign the Button to a room in your home, if you opt to set up Rooms on the AlertMe secure website. For now, you just need to give it a name.) Great! You have installed your Button. You can install further Buttons now, or move onto Personalising_your_AlertMe_system_for_the_first_time.
Getting started with the Keyfob What is it? What does it look like? How do I start it up (how do I put the battery in)? What should I call it? What is a good name for a Keyfob? I can't see a flashing light on it anywhere What does the flashing light mean, whilst I'm naming it? What does the flashing light mean, when I'm testing it? What is the small thingy in the box with my Keyfob? What is it? The Keyfob is used to control the AlertMe Intruder Alarm system, by blipping your home wheneve
I can't see a flashing light on it The light, when flashing, is in the position of the green dot here: When you first put the battery in, you should expect to see the Keyfob light blink twice every few seconds; the light will go out once the Keyfob is communicating with the Hub. The light will come on again when this Keyfob is selected for naming on the website. If you aren't naming this Keyfob, it most likely will not be flashing its light.
Installing the Keyfobs Before you start here, you should have installed your Hub, started up all your Accessories by turning them on and bonding them with the Hub, and installed the Lamp, the Doorbell, and the Intruder Alarm. The Keyfob is the main way of controlling the behaviour of your AlertMe system day to day. With its two buttons, you can tell AlertMe whether you are At Home or Away simply by blipping the Keyfob as you enter or leave your home.
Getting started with the Lamp What is it? What does it look like? How do I start it up? Where should I plug it in? Where in my home should I put it? I can't see a flashing light on it anywhere What does the flashing light mean, whilst I'm installing it? I can't get it to flash regularly every second where I want to install it What does the flashing light mean, when I'm testing it? What is it? As well as providing light, the Lamp acts as a wireless signal booster to ensure that your Alert
If you are having problems positioning it, try reading our help on positioning. I can't see a flashing light on it When the Lamp flashes its light, the whole top of the Lamp should flash blue! It may be hard to see this in a brightly lit room. When you first plug it in, you should expect to see the Lamp light blink twice every few seconds; the light will go out once the Lamp is communicating with the Hub.
Installing the Lamp Before you start here, you should have installed your Hub and started up all your Accessories by turning them on and bonding them with the Hub. Where to put the Lamp As well as providing light, the Lamp acts as a wireless signal booster to ensure that your AlertMe system works reliably throughout your home. For more information about the Lamp, click here. You should position your lamp somewhere you will enjoy it, but also somewhere not too close to your Hub.
Naming the Lamp Now you should have successfully positioned the Lamp in your home. On the website, click OK to say you have positioned your Lamp; you can now name your Lamp in the box. You can give the Lamp a name, such as First Floor Night Light, or AlertMe Status Lamp. The name is entirely up to you, and may reflect the use of your lamp, or the location of the lamp, or anything else! (Feel free to call your Lamp Bob, if you like.) By default your Lamp is called Lamp 1, if you just have the one Lamp.
Getting started with the Motion Sensor What is it? What does it look like? How do I start it up (how do I put the battery in)? Where in my home should I put it? I can't see a flashing light on it anywhere How do I stick it up in my home? What does the flashing light mean, whilst I'm installing it? I can't get it to flash regularly every second where I want to install it What does the flashing light mean, when I'm testing it? What is it? The Motion Sensor detects activity in your home, as
You have the choice of positioning the Motion Sensor flat on one wall, or on a corner between two walls. These two options are illustrated here, which also shows the "right way up"! You should also try to follow our general Accessory positioning guidelines. If you are having problems positioning it, try reading our help on positioning.
What does the flashing light mean when I'm testing it? Once you have installed your Motion Sensor, the light will go out for the remainder of the Alertme setup process. When you reach the testing stage, the light will come on whenever the Motion Sensor detects activity. For more information about testing, click here.
Installing the Motion Sensor This Accessory is installed as part of the Intruder Alarm. Questions about the Motion Sensor? Click Getting started with the Motion Sensor. Where to put the Motion Sensor The Motion Sensor can be used to check for activity in a room or area in your home. The Motion Sensor is designed for use indoors. A hallway, or in a ground floor room pointing towards a door, are good choices.
If you have any problems with finding a position for your Motion Sensor where the light stays flashing, click here for help. If you have any problems deciding where to place the Motion Sensor, or actually fixing it in place, click here. Naming the Motion Sensor Now you should have successfully positioned the Motion Sensor in your home. On the website, you can now name it in the box. You can give the Motion Sensor a name, such as Hallway Motion Sensor.
Illustrated: Positioning the Motion Sensor
Getting started with the Door/Window Sensor What is it? What does it look like? How do I start it up (how do I put the battery in)? Where in my home should I put it? I can't see a flashing light on it anywhere How do I stick it up in my home? What does the flashing light mean, whilst I'm installing it? I can't get it to flash regularly every second where I want to install it What does the flashing light mean, when I'm testing it? What is it? The Door/Window Sensor detects whether a door,
The larger part of the sensor is usually placed on the door or window frame, and the smaller magnet placed on the door or window itself; the two parts must be parallel to each other, and as close to touching as you can place them, without stopping the moving part from opening smoothly. Each part of the sensor has a pair of little lines on one side; you should install the sensor with those sides with the little lines next to each other. This is illustrated in the bottom half of this page.
You should hold the Door/Window Sensor still in the place you want to install it for about 5 seconds. If the light flashes regularly once a second all that time, it is a good spot to install it. If it doesn't, you should try moving the Door/Window Sensor somewhat - read our tips here. I can't get it to flash regularly where I want to install it Check you have followed our Accessory positioning guidelines. For help with getting Accessories to communicate with your Hub all around your home, click here.
Installing the Door/Window Sensor This Accessory is installed as part of the Intruder Alarm. Questions about the Door/Window Sensor? Click Getting started with the Door/Window Sensor. Where to put the Door/Window Sensor The Door/Window Sensor detects whether a door, window, or other thing is Open or Closed. The sensor has two parts - a larger part, into which the battery is placed, and a smaller part (which is actually a magnet).
sensor just a few inches one way or another is all it takes to get to a better place. If moving it around does not work, try another location. If you cannot find a good spot anywhere near there, it might be that you are out of range of the Hub. Moving your Lamp nearer to where you want to install this sensor might be the answer read more about tweaking your system for better wireless network coverage.
Illustrated: Tips for positioning Door/Window Sensors Here are some tips on ways to position Door/Window Sensors when your door, or window, is awkwardly shaped. AlertMe has endeavoured to make a small and easy to use sensor, but on some doors and windows, fitting any sensor can be fiddly. Once you have installed your AlertMe system, make sure you do a test to ensure your door and window sensors are working correctly.
These images also show the use of a bit of electrical cable conduit, such as can be obtained from DIY stores, to move the main part of the sensor away from the door frame itself.
Using the sticky pads We provide plenty of sticky pads for you to fix AlertMe accessories around your home. These are special pads from TESA. Please note that sticky pads only come in two types - big (most of your Accessories) and small (for the magnet of your Door/Window Sensor). You don't need to worry about getting mixed up about which are for what accessories! :) Contents 1. 2. 3. 4. 5.
Removing an Accessory Grip the Accessory firmly with one hand (without pressing it against the surface it is stuck to). Then, with the other hand, hold on the tab sticking out from the sticky pad, and pull firmly parallel to the surface the pad is stuck to. Keep pulling as it stretches out! It will stretch a long way, but eventually will unstick, leaving no mark on your decor.
You cannot reuse sticky pads. AlertMe supplies plenty of spares with each Kit; if you need more, contact us. If you have any problems...
Installing new AlertMe Accessories If your AlertMe system is already up and running, and you buy new Accessories, this is how to set them up. Firstly, sign in to the secure website and click MySettings at the top right. Then click the Accessories tab. At the top right you should see an "Add Accessory" link. Click this, and follow the instructions! Note that you may see your existing Accessories again during this process in some cases, and may need to rename them.
The Small Print Our terms and conditions, warranty and privacy policy are all included in our Service Terms and Conditions (https://secure.alertme.com //index.php?pid=tariffterms). AlertMe equipment Specifications Read the Specifications, including how water-resistant AlertMe Kit is, our Regulatory Compliance, and so on. We also provide Safety Advice for using AlertMe.
