SHORT TERM CONFIDENTIAL DRYVIEW CHROMA Imaging System H210_0843AC User’s Guide For Trade Trial Use Only
SHORT TERM CONFIDENTIAL Carestream Health, Inc. 150 Verona Street Rochester, New York 14608 United States © Carestream Health, Inc., 2012 Printed in China. CARESTREAM, CHROMA, and DRYVIEW are trademarks of Carestream Health, Inc. Pub No. 9G4260_en Rev.
SHORT TERM CONFIDENTIAL Table of Contents Overview DRYVIEW CHROMA Imager at your Site............................................................................................................1-1 Intended Use....................................................................................................................................................1-1 Imager Features .......................................................................................................................................
SHORT TERM CONFIDENTIAL Replacing the Cut Sheet Media ................................................................................................................. 2-14 Replacing the Roll Paper.......................................................................................................................... 2-16 Working with Ink...........................................................................................................................................
SHORT TERM CONFIDENTIAL White Powder on the Platen: Clean the Platen ............................................................................................ 4-4 Smudged Prints from the Roller................................................................................................................. 4-4 Running a Nozzle Check to Avoid or Correct Print Issues................................................................................. 4-5 Checking and Cleaning the Nozzles .......................
SHORT TERM CONFIDENTIAL Media .............................................................................................................................................................. 5-3 Environmental ........................................................................................................................................... 5-3 Storage ......................................................................................................................................................
SHORT TERM CONFIDENTIAL 1 Overview Overview DRYVIEW CHROMA Imager at your Site The DRYVIEW CHROMA Imaging System produces high-quality color and grayscale images on film and paper. Use the prints from this versatile system for diagnostic or referral purposes: • Print on DRYVIEW CHROMA Medical Film to produce diagnostic or referral images. • Print on DRYVIEW CHROMA Matte and Glossy Papers to produce images for referral, sharing, or educational purposes.
Overview SHORT TERM CONFIDENTIAL pathologic. It is used by highly trained specialists, such as medical physicians or radiologic technologists working in diagnostic imaging. This film is intended for diagnostic or referral purposes. • DRYVIEW CHROMA Medical Paper, DRYVIEW CHROMA Medical Paper—Matte/Roll, and DRYVIEW CHROMA Medical Paper—Glossy/Roll, are intended to be used for referral only. These media types are not to be used for diagnostic purposes.
SHORT TERM CONFIDENTIAL Overview Power Management Features To reduce power consumption, the imager supports sleep mode. When no print jobs are in progress, the imager enters sleep mode. The default setting is 15 minutes; the imager enters sleep mode after 15 minutes of no activity. To change the number of minutes, see “Number of Minutes Before Automatic Sleep Mode” on page 3-3. Configuring and Monitoring the System (using the Web Portal) The Web Portal is your interface to more features.
Overview SHORT TERM CONFIDENTIAL How the Imaging System Works Imager DICOM interface The imaging system consists of a DICOM interface (a small computer) and a printer (imager), connected together with a USB cable. The DICOM interface receives, processes, and manages the images, and the imager holds the media (film or paper) and ink and prints the images. The DICOM interface has hard-disk storage to hold a large number of digital images.
SHORT TERM CONFIDENTIAL Overview Imager 2012-01-27 1 Front cover. Closes over the built-in cutter. 2 Cartridge cover (left). Covers ink cartridges #1–6. See “Replacing the Ink Cartridges” on page 2-21. 3 Media cassette. Houses the cut sheet media in the media carrier. See “Loading the Media Cassette (Cut Sheets)” on page 2-4. 4 Output tray. Collects the ejected paper and film. Extend the tray according to the size of the media that is being ejected. 5 Maintenance tank.
Overview 1-6 SHORT TERM CONFIDENTIAL 8 Ink maintenance tank. Collects the waste ink. NOTE: In the software, this is referred to as “Maintenance Box 1." 9 Ink cartridges. Install a total of 11 ink cartridges on the left and right sides. To replace ink, see “Replacing the Ink Cartridges” on page 2-21. 10 Print head. Fires ink via high-density nozzles while moving left and right. Do not move the print head by hand. 11 Control panel. See “Control Panel” on page 1-8. 12 Alert lamp.
SHORT TERM CONFIDENTIAL Overview Back View 2012-01-27 1 Rear access panel (covers the rear unit). Allows access to clear media jams. See “Feeding or Ejecting Problems/Media Jams” on page 4-21. 2 Roll paper holder unit connector. Always leave the cable connected. 3 USB connector. Connects the USB cable to the DICOM interface. 4 Airflow vents. Vents the air that cools the inside of the imager. 5 LAN connector. Not supported. The network is connected at the DICOM interface. 6 AC inlet.
Overview SHORT TERM CONFIDENTIAL Control Panel 13 14 1 12 11 2 3 10 9 8 4 5 1-8 6 7 1 Power light. Indicates the operational status. • On—Power is on. • Flashing—Receiving data or performing processes such as shutting off the power, head cleaning, or auto nozzle check. • Off—Power is off. 2 Power button. Powers the imager on or off. To shut down the imager, press the Power button. See “Restarting the Imager” on page 4-26. 3 Display screen.
SHORT TERM CONFIDENTIAL 6 Overview Up/down or Media Feed buttons. • When roll paper is loaded: – Feed up to 3 m of paper by holding the button. – Increase the paper feed rate by holding for at least two seconds. – Press to rewind up to 20 cm of the roll paper. • If roll paper is not loaded, press to feed media from the cassette and to eject it from the imager. • When any menu displays, press an arrow button to navigate through the menu. 7 Menu button.
Overview SHORT TERM CONFIDENTIAL 13 Ink alert light. Indicates the ink status. • On—Indicates errors such as an empty ink cartridge. Check the error on the display screen. See “Correcting Errors” on page 4-12. • Flashing—The ink is low. Replace the cartridge to avoid the ink cartridge becoming empty while printing. See “Working with Ink” on page 2-19. • Off—No error. 14 Media alert light. Indicates the status of the media. • On—No media is loaded or the paper setting is not correct.
SHORT TERM CONFIDENTIAL Overview Prints from the media cassette only. 2012-01-27 3 Ink cartridge status. Displays the approximate level of remaining ink in the cartridge. The icons change when the ink is low or an error occurs. See “Checking the Ink Levels” on page 2-20 for more information. 4 Black ink. Displays the type of black ink that the imager is using. The imager automatically uses the optimal black ink type for the installed media.
Overview SHORT TERM CONFIDENTIAL Using the Web Portal to Access Additional Functionality The Web Portal is your interface to additional features. In addition to the installation and setup of your system, you can view and manage the imager's connections over the network, configure features, view error messages, and access general status information at the Web Portal. You can also check media count, size, and type. Troubleshooting tools include: • Optimization of image quality for modalities.
SHORT TERM CONFIDENTIAL Overview Agency Compliance See the Safety Manual, 9G4259. Reference Information The following documentation and information might be useful as you use and support the CHROMA Imaging System. • DICOM Conformance Statement—Go to http://www.carestream.com/dicom.html • CHROMA on the Web—Go to http://www.carestream.com/med-printing.html • CHROMA online registration—Go to http://www.carestream.com/chroma-registration.
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Working with the Media and Ink SHORT TERM CONFIDENTIAL 2 Working with the Media and Ink Handling the CHROMA Media (Film or Paper) When working with media: • Avoid touching the printable surface with your bare hands. Fingerprints might affect print quality. Handle the media by its edges. • For optimal performance, allow the media to dry thoroughly. Media drying time may vary depending on environmental conditions. • Avoid exposure to moisture and adhesives. • Do not place sticky notes on the media.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Working with the Loaded Media Roll feeder and roll paper The DICOM interface screen displays information about the loaded and requested media Output tray and media cassette Viewing the Loaded Media Size The DICOM interface screen displays the loaded media size by dimension, for example, “8.5 x 11” or “A4.” The dimensions are represented in inches with the exception of “A3” and “A4.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Understanding How Media is Selected for Print Requests Your imager can print to both the media cassette and the roll feeder. The imager automatically selects the media source based on the media type (film or paper) and size of the job request, for example: • A job request with film specified at the modality will only go to the media cassette (because film can only be loaded in the media cassette).
Working with the Media and Ink SHORT TERM CONFIDENTIAL Loading the Media Cassette (Cut Sheets) IMPORTANT: Do not remove or insert the cassette from the imager while printing. It may cause the print quality to decline or cause a jam. If you do remove the cassette while printing, wait until printing is complete to reinsert it. IMPORTANT: Always leave the media in the carrier when you load it into and unload it from the cassette. Store the unused media in its carrier and in the original carton.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 4. If necessary, expand the edge guides to make space for the media before you place the media into the cassette. Open the edge guides to make space for the media 5. Carefully place the media, with the carrier, into the media cassette. IMPORTANT: Keep the media carton. If you change the media size in the imager later, place the media back in the original carton. 6. Adjust the edge guides around the media carrier.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 7. Insert the cassette and push it firmly into the imager. 8. Replace the output tray. 9. Extend the output tray for the media size and raise the flap. Adjust the output tray depending on the size of the media loaded in the cassette: • A4: Slide out the third extension of the output tray, raise the flap, and then push the section back in.
Working with the Media and Ink SHORT TERM CONFIDENTIAL • A3: Pull out the third section of the output tray, and then raise the flap.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 10. Check that the imager is on. 11. If you will print: • Only to the media cassette, check that the Media Source setting is set to Cut Sheet. • To both media cassette and roll paper, check that the Media Source setting is set to Roll Paper/Cut. NOTE: The Roll Paper/Cut setting supports printing to both roll paper and to cut sheets in the media cassette.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Loading the Roll Paper Placing the Roll Paper on the Spindle NOTE: If the roll paper is already loaded on the spindle, go to “Loading the Roll Paper into the Imager” on page 2-9. 1. Remove the black flange from the spindle. 2. To insert the spindle into the roll paper, place the roll paper on a flat surface where the end of the roll paper is hanging down toward you, and insert the spindle from the right. 3.
Working with the Media and Ink SHORT TERM CONFIDENTIAL NOTE: If the spindle is set in the wrong direction, the paper will not feed correctly. 3. Remove the protective wrap from around the roll paper. 4. Press on the control panel. 5. Insert the leading edge of the roll paper into the slot. Make sure the edge is not folded, and remove any slack from the paper. • When Auto Roll Feeding is On (default)—Insert the roll paper slightly into the feeder slot, and watch the display screen.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 2. Slide the output tray to the second and third extensions. NOTE: Do not raise the flap. If the flap is raised while printing from the roll feeder (for example, if No Cut is selected), the paper might eject incorrectly. 3. Set up the paper eject support depending on the paper type. 4. Check that the Media Source setting is set to Roll Paper/Cut.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Changing the Media in the Imager Handling a Print Request with a Different Requested Media If a print job requires a different media from the media that is currently loaded in the imager, the new size appears on the DICOM interface screen to alert you to install the requested size. See “Understanding How Media is Selected for Print Requests” on page 2-3 for more information about image sizes and requested media sizes.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Handling a Media Change when the New Print Request is Urgent 2012-01-27 If a print job requires a different media size from the loaded media, but several current jobs are processing with the loaded media and you cannot wait for the current jobs to complete printing, you can stop the jobs in progress to print your urgent job. 1. Access the Web Portal. See “Using the Web Portal to Access Additional Functionality” on page 1-12. 2.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Replacing the Cut Sheet Media 1. Retrieve the new media. IMPORTANT: Be careful not to drop the media! The media must remain in the carrier and in the original orientation, with the same side facing up. Do not remove or lose any sheets from the media carrier. If any sheets are removed, the imager cannot accurately track the media count. IMPORTANT: Always leave the media in the carrier when you load it into and unload it from the cassette.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 6. Open the new media package, and fan the open end. Leave the media in the carrier when you fan it. eam estr Car H210_0617AC 7. Expand the edge guides if necessary, and then carefully place the media, with the carrier, into the media cassette. IMPORTANT: Keep the media carton. If you change the media size in the imager later, place the media back in the original carton. 8.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Replacing the Roll Paper 1. Retrieve the new media. 2. Open the roll paper cover. Roll paper cover 3. Press to release the paper presser. NOTE: Normally, the roll paper rewinds automatically after cutting. If the roll paper does not rewind, rotate the flanges in the opposite direction to rewind, and then press to release the paper presser. Check that the roll paper is rewound before attempting to remove the spindle.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 5. Remove the black flange from the spindle: • While holding the black flange as shown, push the end of the spindle to release the flange from the spindle. Black flange • If the flange does not come off easily, lightly tap the end of the spindle on the black flange side. • When removing a flange from the spindle while only the paper core is remaining, hold the core and push the spindle.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 8. Hold the roll and paper with the black flange on the left and the gray flange on the right. Holding the flanges, tilt the spindle up on the right side at a 45 ° angle (A). Slide the left side of the spindle into the hole of the spindle holder so the spindle rests on the holder (B). Then place the right side of the spindle straight down into the imager (C).
Working with the Media and Ink SHORT TERM CONFIDENTIAL Working with Ink DANGER: IF INK GETS ON SKIN, WASH IT OFF WITH SOAP AND WATER. IF INK GETS IN EYES, FLUSH IMMEDIATELY WITH WATER. CAUTION: Do not dismantle ink cartridges or try to refill them. This could cause damage to the print head. Also, do not touch the ink supply port or its surrounding area or the green IC chip on the side of the ink cartridge. Ink cartridge Do not touch the green chip. Do not touch the ink supply port.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Checking the Ink Levels Check the ink level at the display screen. 1 2 1. Ink slot numbers—the location of the ink cartridge in the imager. 2. Ink levels—the approximate amount of remaining ink. NOTE: You can also view the ink levels at the Status Menu. See “Ink Levels” on page 3-4. Check the ink levels before printing a large job. If an ink cartridge is low, prepare a new cartridge. Ink slot numbers.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Replacing the Ink Cartridges If one of the ink cartridges is empty, printing will stop. If an ink-low warning displays, replace the ink cartridge(s) as soon as possible. This procedure uses Matte Black ink as an example. Follow the same steps to replace any ink cartridge. 1. Check that the imager is on. 2. Press the groove in the cartridge cover to open the cover. 3. Push the empty ink cartridge into the imager until you hear a click.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 5. Remove the replacement ink cartridge from the bag. Shake the ink cartridge horizontally for approximately 15 seconds. CAUTION: Do not touch the green IC chip on the ink cartridges. This can cause the imager to malfunction. 6. Match the ink cartridge color with the color label on the back of the cartridge cover. Hold the ink cartridge with the arrow mark facing up. The cartridge label is upright and faces you.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Checking the Maintenance Tank Levels Check the maintenance tank levels at the display screen. 1 2 1. Maintenance tank 1—the main maintenance tank that collects waste ink while the system prints. To replace, see “Replacing the Ink Maintenance Tank (Tank 1)” on page 2-24. 2. Maintenance tank 2 —the borderless maintenance tank. To replace, see “Replacing the Borderless Maintenance Tank (Tank 2)” on page 2-26.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Replacing the Maintenance Tanks If the message “Replace Maint Box” or “Not Enough Empty Space” appears at the display screen, replace the specified maintenance tank. IMPORTANT: Replacing the Ink Maintenance Tank (Tank 1) Do not reuse a maintenance tank that has been removed from the imager and exposed to air for an extended period of time. The ink inside the exposed tank will dry, making the tank unable to absorb new ink.
Working with the Media and Ink SHORT TERM CONFIDENTIAL NOTE: Dispose the used tank in accordance with local ordinances. 5. Insert the new maintenance tank. IMPORTANT: Do not touch the green IC chip on the side of the maintenance tank. Do not remove the film from the top of the maintenance tank. 6. Close the cartridge cover.
Working with the Media and Ink SHORT TERM CONFIDENTIAL Replacing the Borderless Maintenance Tank (Tank 2) IMPORTANT: Do not replace the maintenance tank while printing. Printing stops if the lock on the maintenance tank 2 is released. If stopped during printing, the colors may vary and/or the print quality may decline when printing is resumed. NOTE: Since maintenance tank 2 is used for borderless printing, it may not be necessary to replace it. (Borderless printing is not supported with this release.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 3. Pull out the maintenance tank carefully so it does not tilt. DANGER: IF INK SPILLS ONTO YOUR SKIN OR INTO YOUR EYES, WASH THE AFFECTED AREA WITH WATER IMMEDIATELY. 4. Place the used tank in the plastic bag that is included with the new tank. NOTE: Dispose of the used tank in accordance with local ordinances. NOTE: Do not tilt the tank until it is completely in the plastic bag and the zipper is closed. The waste ink might leak. 5.
Working with the Media and Ink SHORT TERM CONFIDENTIAL 6. Set the lock. 7. Replace the output tray.
System Settings and Status SHORT TERM CONFIDENTIAL 3 System Settings and Status Changing the Imager’s Date and Time NOTE: To change the date and time for the Web Portal, log on to the Web Portal, and then click the Documentation link for instructions. This procedure lets you change the date and time for the imager only. At the imager control panel, press . Press to select Maintenance, and then press . Press to select Clock Setting, and then press .
System Settings and Status SHORT TERM CONFIDENTIAL 3. Press to select the language, and then press OK. NOTE: The language changes immediately, but you must shut down the imager to exit from maintenance mode. 4. Press the Power button to shut down the imager, and then start the imager again. The display screen appears in the language you selected. Units of Measurement Select between metric or U.S. imperial to display, for example, the media size on reports and test prints at the imager. 1.
System Settings and Status SHORT TERM CONFIDENTIAL 2. Press to select Maintenance Alert, and then press . 3. Press to select an item, and then press OK. • Disable—The alert lamp is disabled. • Ink—The alert lamp flashes when ink is low or empty. • Maintenance Box—The alert lamp flashes when maintenance tank is full. • Ink or Maint Box—The alert lamp flashes when ink or maintenance tank is nearing replacement.
System Settings and Status SHORT TERM CONFIDENTIAL Checking Imager Status Print a status sheet or view various items on the imager screen. You can also check status at the Web Portal. See “Accessing the Web Portal” on page 1-12 for more information. Print a Status Sheet The status sheet shows settings such as auto nozzle check (on or off), the media status (how much is remaining), the maintenance tank status (how much space is remaining in the tank), and the IP address. 1. Press . 2.
System Settings and Status SHORT TERM CONFIDENTIAL Job History From the Printer Status Menu, press to select Job History, and then press . For the last 10 print jobs saved in the imager, the following displays: • Job no. (0-9), with 0 being the current job • Amount of ink used, in milliliters • Amount of media used, in square centimeters When done, press to exit. Total Print Count From the Printer Status Menu, press to select Total Prints, then press . When done, press to exit.
System Settings and Status SHORT TERM CONFIDENTIAL Setting up Roll Paper Settings These parameters are set up during the installation of the imager. Media Selection When the media source is set to Cut Sheet, the image only prints from the media cassette. When the media source is set to Roll Paper, the imager can print to both the media cassette and roll paper. Leave the media source set to Roll Paper/Cut to print from both media sources.
System Settings and Status SHORT TERM CONFIDENTIAL Optimizing the Look of the Image You can adjust the look of the printed images. To access these options, access the Web Portal (see “Accessing the Web Portal” on page 1-12). NOTE: In the Web Portal, the Help (?) icons provide information about each area. Also, click the Documentation link to access the Web Portal procedures. • For grayscale images on film, use the Grayscale Image Quality wizard to print a test page with an image from a modality.
System Settings and Status SHORT TERM CONFIDENTIAL 8. View the test page and visually select the optimal image. Each image is labeled with a number. 9. At the Grayscale Image Quality Wizard, under Image Number, click >> to select the number of your optimal image. 10. Under Optimization Steps, click >> again to continue. 11. Check for a “Passed” status near the bottom of the screen. 12. Return to the modality and resend the image to print. Visually check the print.
System Settings and Status SHORT TERM CONFIDENTIAL NOTE: The DICOM header tag for Monochrome1 and 2 is 0028,0004. TFT and Related Settings TFT Set Smoothing Type Perception Dmax LUT Contrast Types of Image Notes 1a LINODS.w87 15 7 2.8 CT, MI, Nuclear Medicine, Ultrasound, DSA/Digital Fluoroscopy To increase the image contrast, decrease the Perception LUT Contrast setting. 1b LINODS.w87 5 7 2.8 CR, DR with Monochrome2 Photometric Interpretation Monochrome2 = Perception or Luminance space.
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Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL 4 Maintenance and Troubleshooting Overview This chapter provides instructions to: • Clean the imager, either as preventive maintenance or to solve problems • Correct any print quality issues • Realign the print head • Replace the cutter blade • Correct any errors at the imager • Correct any print jams • Restart the DICOM interface • Restore the system software • Call for support 2012-01-27 9G4260_en 4-1
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Keeping the Imager Clean Clean the Outside To keep the imager in optimal operating condition, clean it regularly (about once a month). IMPORTANT: Always leave cut sheet media in the carrier when you remove it from the cassette. Store the unused cut sheet media in its carrier, and store all unused media in the original carton. 1. Remove any media from the imager. See “Chapter 2 Working with the Media and Ink” for help. 2. Shut down the imager.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL “Dirty” Prints: Clean the Inside IMPORTANT: Make sure you are printing through the DICOM interface according to the instructions in this guide. 1. Shut down the imager. Wait for the screen to go dark, and then unplug the power cable from the electrical outlet. 2. Wait for one minute. 3. Open the imager cover and use a soft, clean cloth to carefully clean away any dust or dirt inside the imager.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL White Powder on the Platen: Clean the Platen IMPORTANT: Make sure you are printing through the DICOM interface according to the instructions in this guide. 1. Shut down the imager. Wait for the screen to go dark, and then unplug the power cable from the electrical outlet. 2. Wait for one minute. 3. Use a toothpick or similar object to push in the paper particles on the platen. The particles look like white powder.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Running a Nozzle Check to Avoid or Correct Print Issues Checking and Cleaning the Nozzles Run a nozzle check: • Regularly to keep your imager in optimal condition. The manufacturer recommends running a nozzle check daily. • If white lines or spots appear in the prints, or if the imager is not printing evenly. • If print quality has declined in any way.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Working with the Print Head Overview Clean the Print Head • Clean the print head if the print quality declines, for example, if the printout is blurry or the color is incorrect or missing. • Ink is consumed when head cleaning is performed. • When you perform All Colors/All Colors (Powerful) in Manual Cleaning from the imager, ink is consumed from all of the ink cartridges.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL • Clean all colors—Press Press to select All Colors, and press . to select Yes, and then press OK. The cleaning starts. • Power clean all colors—Press to select All Colors (Powerful), and press . Press to select Yes, and then press OK. The cleaning starts. The power light flashes and head cleaning starts. It takes from one to 10 minutes. Cleaning is finished when the Power light is on.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Correcting Paper Cutting Problems Replace the cutter if it is not cutting cleanly. It might not be necessary to replace the cutter during the life of the imager. Use a cross-head screwdriver to replace the cutter. CAUTION: Be careful not to damage the cutter blade. Dropping it or knocking it against a hard object can damage the blade. 1. Turn off the imager.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL 4. Open the top cover. 5. Use the screwdriver to remove the four screws that hold the cover in place, and then remove the cover.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL 6. Locate and open the cutter cover. Pull the cover toward you while holding down the lock. 7. Using the screwdriver, loosen the screw that holds the cutter in place, and then pull the cutter straight out.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL 8. To install the new cutter, insert it so the pin on the imager aligns with the hole on the cutter. Use the screwdriver to tighten the screw to hold the cutter in place. 9. To close the cover, push it in until you hear a click. 10. To return the front cover, reinsert and tighten the four screws that hold the cover in place. Use the screws with washers for the front (the cartridge cover area).
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Correcting Errors Introduction There are several places to check the status of the system: • The alert lamp on the imager automatically lights or flashes when an error or warning occurs. You can set or change the alert lamp settings in maintenance mode. (See “Alert Settings” on page 3-2.) • The imager display screen shows messages that are related to printing functions, for example, ink low and maintenance messages.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Message Action No Ink Cartridges. Install ink cartridge(s). Install ink cartridges. See “Replacing the Ink Cartridges” on page 2-21. Ink Low Prepare a new ink cartridge for replacement. Cartridge Cover Open. Close right and left cartridge covers. Close the ink cartridge covers. Cartridge Cover Open. Close left Close the cartridge cover on the left. cartridge cover. Cartridge Cover Open. Close right cartridge cover.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Message Action Auto Nozzle Check This feature is not available now. Print the check pattern in the Nozzle Check Menu. Press the OK button to remove the message. Then run a print check pattern. See “Running a Nozzle Check to Avoid or Correct Print Issues” on page 4-5. No Front Cover. Attach front cover then restart imager. Shut down the imager, and then install the front cover. Start the imager. Clogged nozzles detected. Cleaning recommended.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Message Action Maintenance Box 1 Error. Replace maintenance box 1. Set the maintenance tank 1 (maintenance box) again correctly. If the error occurs again, replace maintenance tank 1 with a new tank. See “Replacing the Maintenance Tanks” on page 2-24. Maintenance Box 2 Error. Replace maintenance box 2. Set the maintenance tank 2 (borderless tank) again. If the error occurs again, replace maintenance tank 2 with a new tank.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Message Action Paper Out. Load paper in paper Confirm that no jobs are in the process of printing, then remove the cassette. cassette and load the media. IMPORTANT: Always leave the media in the carrier when you load it into and unload it from the cassette. Store unused media in its carrier and in the original carton. Paper Sensor Error. Loaded paper or print out has a problem. Refer to manual for details.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Message Action Cutter unit nearing end of service life. Recommend replacing the cutter unit. The paper cutter may be blunt. Replace the cutter. See “Correcting Paper Cutting Problems” on page 4-8. Paper Setting Error Roll paper is loaded. Remove it and change paper source to roll paper. Remove the roll paper and see “Replacing the Roll Paper” on page 2-16 to install the roll paper again. Paper Skew/Load paper correctly.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Troubleshooting Imager is Not Printing Symptom Action The imager does not start. Make sure the power cable is securely plugged into the imager, into the DICOM interface, and into the electrical outlets. Is there a problem with the electrical outlet? Make sure your outlet works by connecting the power cable for another electric product. The print job from the modality Check that the imager is selected as the print destination at the modality.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Symptom Action The nozzle check pattern does not print correctly. Perform head cleaning. The nozzles may be clogged. Print a nozzle check pattern again after performing head cleaning. See “Running a Nozzle Check to Avoid or Correct Print Issues” on page 4-5. If the imager has not been used for a while, the nozzles may have dried ink inside, which can cause a clog. See “Running a Nozzle Check to Avoid or Correct Print Issues” on page 4-5.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Symptom Action Vertical ruled lines are misaligned. Is the print head misaligned? See “Align the Print Head” on page 4-7. The printed surface is scuffed or • Are you using CHROMA media inside a carrier? Only CHROMA media is supported. soiled. • Have changes in temperature or humidity damaged the media? Store and use the CHROMA media in an appropriate environment. See “Environmental Recommendations” on page 5-2.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Feeding or Ejecting Problems/Media Jams Symptom Action The imager is not feeding or ejecting media. • Is the media cassette loaded in the correct position? • If you are printing to roll paper and media cassette, make sure Roll Paper/Cut is selected from the Paper Type Menu. If you are printing only to media cassette, select Cut Sheet from the Paper Type Menu.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Symptom Action Media sheets from the cassette have jammed while printing. To remove jammed media: • Remove the output tray and the media cassette. • Remove the jammed media from where the cassette was inserted.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Symptom Action • If media is jammed in the back, remove the rear unit by moving the tabs toward the inside and pulling the rear unit toward you. Then remove the jammed media. • Replace the rear unit. With the rear unit's tabs moved to the inside, push it into the imager firmly until you hear it click into place. • Shut down the imager, and then start it again. Reload the media cassette and restart printing.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Clearing a Roll Paper Jam 1. Press to release the paper presser. 2. Open the roll paper cover and using a cutter, cut off the paper at the slot of the roll paper feeder. 3. Lift up on the right side of the spindle from the gray flange to bring the spindle to a 45 ° angle (A). Pull the spindle up and to the right to remove it from the spindle holder. Gray flange A H210_0852BA 4.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL An Icon on my Print Indicates a Sizing Issue, or some of the Image or Information is Cut Off When you send an image to print, the image size should be appropriate for the media that the imager supports. If an image received for printing is too large to be printed at the CHROMA imager, the image file will be altered to let it print. • Scale—The full image is printed but at a smaller size than requested.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL Miscellaneous Issues Symptom Action • You may have shut down the imager while an error occurred. • Restart the imager, wait a few minutes, and then remove the media cassette. The display screen keeps turning Is the imager in sleep mode? The imager returns to its normal status when a off. print job is received. You can change the elapsed time before entering sleep mode. See “Number of Minutes Before Automatic Sleep Mode” on page 3-3.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL The DICOM Interface is Non-Responsive (How to Restart) If the DICOM interface is not responding, you might restart it to correct various conditions. H210_0614AC IMPORTANT: Do not hold down the power switch. 1. Press and release the power switch. Wait at least five minutes as the DICOM interface shuts down. 2. Press and release the power switch again. Wait as the DICOM interface starts.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL 1. Retrieve the backup file for your system. If you do not have a backup file, make a new backup and save it to your computer. NOTE: A backup file was created at the end of the CHROMA installation. If you need to create a new backup file, log on to the Web Portal, and then click the Documentation link. See the procedure, “Backing up the Software” in the Web Portal documentation, and follow the instructions to make a backup file.
Maintenance and Troubleshooting SHORT TERM CONFIDENTIAL 7. Log on to the Web Portal, and then click the Documentation link. See the procedure, “Backing up the Software” in the Web Portal documentation. Follow the instructions to restore from a saved backup file.
SHORT TERM CONFIDENTIAL
Specifications SHORT TERM CONFIDENTIAL 5 Specifications Dimensions and Clearance CHROMA System and required clearance Imager only (not including clearance) Height 58.6 cm (23.1 in.) 41 cm (16 in.) Width 116.3 cm (45.8 in.) 86 cm (34 in.) Depth 134.9 cm (54.1 in.) 77 cm (30 in.) Weight 53.5 kg (118.0 lb) 52 kg (115 lb) Make sure that you have adequate space and clearance around the imager. Allow at least 5.08 cm (2.00 in.) clearance around the top, sides, and back of the imager. 18.
Specifications SHORT TERM CONFIDENTIAL Packed Dimensions Height 58.4 cm (23.0 in.) Width 101.6 cm (40.0 in.) Depth 91.4 cm (36.0 in.) Environmental Recommendations Temperature • Operating: 10–30 °C (50–86 °F) • Storage: -20–60 °C (-4–140 °F) Relative Humidity Keep the imager away from drying, direct sunlight, or heat sources to maintain the appropriate humidity. • Operating: 20–70 % without condensation • Storage: 5–85 % Surface Levelness The surface where the imager is installed must be level.
SHORT TERM CONFIDENTIAL Specifications Power Requirements Two power cords are provided with this equipment. The system requires agency-approved power cords with a plug type suitable for the location of use. Contact a qualified dealer for help. Connect the equipment to a power source that is suitable for the voltage and current ratings shown on the rating label. The single-phase power source, with grounding, must be provided within 2.5 m (8.0 ft) of the imager.
Specifications SHORT TERM CONFIDENTIAL Media Environmental For best results, use the media at: • 15–25 °C (59–77 °F) • 20–60 % relative humidity Storage • Store the unused (unprinted) media in its carrier and in the original packaging, away from high temperatures and high humidity. For best results, storage conditions should not exceed 25 °C (77 °F) and 60 % relative humidity. • Store the printed media away from extreme temperatures or high humidity.
