Network Video Recording Software RM Series Administrator’s Manual Make sure you read this manual before using the software.
Thank you for purchasing RM-64/RM-25/RM-9 Network Video Recording Software (hereafter referred to as “RM-64/25/9” or “this software”). This manual also explains how to use RM-Lite v1.1 Network Video Recording Software (hereafter referred to as “RM-Lite”). For the difference between RM-64/25/9 and RM-Lite, see “About RM-Lite” (p. 28). Please read this manual before using the software. After reading this manual, keep it in a safe place for future reference.
NOTICE ABOUT THE MPEG-4 VISUAL STANDARD THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
About the Manuals This product has the following manuals: • Administrator’s Manual (this guide) This manual is intended for the system administrator and provides information on how to operate this software product. • Viewer Operation Guide This simplified manual is intended for general users and explains how to operate the Viewer. Please also read the manuals provided with each camera, as required.
About the Manuals Icons Indicating Products The following icons indicate information that is unique to the full product and the Lite version. Icon Meaning Features unique to the RM-64/25/9. They cannot be used with RM-Lite. Information unique to RM-Lite.
Features The RM series of network video recording software is a software product family used to monitor multiple locations using network cameras and to record and play back images from the cameras. It is possible to set up a monitoring system with a maximum of 64 cameras (when using RM-64). Flexible screen layout You can arrange multiple video windows in the Viewer, so you can compare images from different locations at the same time.
Setup Flow The flow from preparation before introducing the system, to operation management and maintenance is shown below. Step 1 Prepare for introducing the system Consider the video storage period and recording conditions, determine the hard disk capacity required for recording and prepare the equipment. See “System Design” in Chapter 1: Introduction.
Contents About the Manuals ...................................................................................................... 4 About Sample Screens Unique to This Software .................................................................. 4 How to Display and Read This Manual................................................................................. 4 Features ...................................................................................................................... 6 Setup Flow .....
Contents Chapter 3 Storage Server Settings Flow of Storage Server Settings................................................................................ 38 Start the Viewer......................................................................................................... 39 Configure a Storage Server Group............................................................................ 41 Display the [Storage Server Group Settings] Dialog Box ...................................................
Chapter 5 Setting a Recording Schedule Flow of Recording Schedule Settings ....................................................................... 72 Record on a Regular Basis (Repeating Weekly Schedules) ..................................... 73 Display the [Recording Schedules] window....................................................................... 73 Select a Camera .................................................................................................................
Contents Chapter 7 Operation and Management Storage Server Health Check.................................................................................. 108 Events Indicating Errors or Warning Levels and Corresponding Actions ........................ 108 Status Bar.......................................................................................................................... 109 System Information ..................................................................................................
Chapter 1 Introduction ❏ System requirements (operating environment, supported cameras, license conditions) ❏ System configuration and design guidelines ❏ RM-Lite specification comparison
Operating Environment For High-reliability/H.264 Video Format Systems Storage Server 14 Viewer CPU Intel Xeon 3060, Intel Core 2 Duo 2.4 GHz or higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 4 MB or greater Number of cores: 2 or more Intel Core i5 750 2.
Operating Environment 1 Introduction Important • The system requirements described above are the minimum configuration, assuming the following operating environment: Storage Server Viewer Maximum recording/playback data rate 80 Mbps Overall recording frame rate 1280 fps or slower (640 fps or slower when recording audio) Maximum number of cameras with motion detection *1 10 Maximum events processed *2 20,000 events per day Estimated display frame rate *3 1280 x 960: 40 fps *4 640 x 480: 80 fps
For Small-scale Systems (Both Storage Server and Viewer Installed) Storage Server CPU Intel Pentium G6950 2.80 GHz or higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.
Operating Environment 1 System components • Introduction • The following are guidelines for implementing a system for a small-scale user. Guideline Number of cameras Approx. 9 cameras (assuming RM-9 is used for operation) Recording frame rate 5 fps x 9 cameras with 320 x 240 standard resolution (approx.
• The following runtime modules are installed automatically with RM-64/25/9 and RM-Lite. Do not uninstall any of these modules. – Microsoft Visual C++ 2008 Redistributable • Microsoft .NET Framework 4.0 is not supported. • The information in this guide is current as of February, 2012. For the latest information on this product, visit the Canon Web site.
Product Type and Number of Licenses 1 Introduction About Licenses Each software product includes one license for the Storage Server and one license for the Viewer. The number of computers that a product with one license can be installed on is described below. Storage Servers One server license allows you to install one Storage Server on a computer. Viewers One Viewer license allows you to install one Viewer on a computer. Up to 6 Viewers can connect to a Storage Server at one time.
System Configuration Example This software records images from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See “Determining the Capacity of the Storage Server” (p. 22) to consider your configuration. • Accessing one camera or Storage Server from many Viewers at the same time may affect system performance.
System Configuration Example 1 Introduction Configuration Example 2: Storage Server and Viewers Installed on Multiple Networked Computers You can install Storage Servers and Viewers on multiple computers on the network. Storage Server Group Viewer Network Images from the cameras Recorded images Configuration Example 3: Viewers Installed on Multiple Networked Computers By setting up more than one Viewer, you can simultaneously view a video at more than one location.
System Design Determining the Capacity of the Storage Server You must determine the configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software varies depending on factors such as the usage conditions and the hardware specifications of the Storage Server. Use the figures below only for reference.
System Design 1 Introduction Hard disk capacity requirements It is assumed that you use continuous recording at a fixed frame rate (number of images per second), image size and quality. The size of the recording file varies depending on how the camera is configured (the settings for image quality and size) and the complexity of actual scene. Follow these steps to determine the required hard disk capacity. 1 Decide on the number of cameras and the image size for recording.
Example 3: H.264 recording • Image recording from 8 cameras (VB-M40). • Image size is 320 x 240 and image quality is 3. • Recording frame rate is 30 fps. • Data size per second is approximately 84 KB. Although the actual recording file size depends on the objects recorded by each camera, this calculation assumes the typical sizes given above. If H.
System Design 1 Introduction Example of the Data Size for the VB-C500VD/VB-C500D/VB-C60 (JPEG) Image Size Image Quality 160 × 120 320 × 240 640 × 480 1 3.5 9.6 27.5 2 4.0 11.0 31.7 3 4.4 12.5 35.8 4 5.6 16.4 47.8 5 15.8 52.7 171.4 (Unit: KB) Example of the Bit Rate for the VB-C500VD/VB-C500D/VB-C60 (MPEG-4) Image Size and Frame Rate Image Quality 10 fps 15 fps 30 fps 320 × 240 640 × 480 320 × 240 640 × 480 320 × 240 640 × 480 1 0.28 0.76 0.35 0.94 0.54 1.43 2 0.
Example of the Data Size for the VB-C50i/VB-C50iR/VB-C50FSi (JPEG) Image Size Image Quality 160 × 120 320 × 240 640 × 480 30 3.1 8.2 24.7 40 3.6 9.7 29.8 50 4.1 10.9 34.2 60 4.6 12.5 40.3 70 5.3 14.8 49.7 80 6.5 18.8 64.9 90 9.4 28.4 106.4 (Units: KB) Important The actual data size may increase or decrease depending on the objects being recorded. Make sure to confirm the data size for the actual system environment before starting operation.
System Design 1 Introduction Notes on Storage Server Operation We recommend that you dedicate the Storage Server computer exclusively to running this software. Be sure to avoid the following on the Storage Server computer: • Running Web server software on the computer You cannot operate the Storage Server on a computer where Web server software such as Windows standard IIS (Internet Information Server) or Apache is already installed. The Storage Server uses HTTP protocol to communicate with cameras.
About RM-Lite RM-Lite is a simpler version of this software that is bundled with the camera. RM-Lite provides the same basic features as the RM-64/25/9 product versions, but some of the functionality has be limited, as described below: Important • You cannot install RM-Lite and RM-64/25/9 onto the same computer. Settings also cannot be transferred between the applications. You will need to redo the settings after an install. • Files recorded with RM-Lite cannot be played back with RM-64/25/9.
About RM-Lite 1 Features Connection to camera RM-64/25/9 RM-Lite Max.
Chapter 2 Setup ❏ How to install the software ❏ Settings after installation
Installation Before Installation 2 Click [Next]. 3 Read the license agreement carefully. Click [I accept the terms in the license agreement], if you accept them, and then click [Next] to continue. 4 Enter your license key(s) and click [Next]. About Licenses You must have one license per installed computer. To add Viewers, you must purchase the required number of licenses separately (p. 18).
Installation 5 Click [Next]. Click [Install]. 8 Click [Finish]. 9 Click [Yes] to restart the computer. 2 Setup 7 Note • You can click [Change] to change the destination folder. However, we recommend that you do not change the destination. • To check the available disk space on each drive of the computer and the disk space required for installation, click [Space]. • A dialog box asking you to specify the software to be installed is displayed. If you click [All], proceed to the step 6.
Settings After Installation Configure the following settings after installing this software according to the operating system you are using: Windows 7, Windows Vista Windows Server 2008, Windows Server 2008 R2 Windows Firewall Setting 3 3 Security Level Setting — 3 Sound Settings for Using the Audio Feature — 3 Warning When Viewer Starts 3 3 6 Click [TCP] and [Specific local ports], and then enter 80 as the port number. Then click [Next].
Settings After Installation Sound Settings for Using the Audio Feature In Internet Explorer, the default security level setting for Internet or intranet sites in Windows Server 2008 and 2008 R2 is “High”. Therefore, you are not able to configure settings in the configuration or top page of the camera. Follow these steps to register the site as a trusted site. The sound feature is disabled by default in Windows Server 2008 and 2008 R2.
Chapter 3 Storage Server Settings ❏ Adding cameras ❏ Configuring the Storage Server Group ❏ Adding users
Flow of Storage Server Settings Start the Viewer (p. 39) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (p. 41) Change the Storage Server Group name (p. 41) Configure the recording settings (p. 41) Configure the event priority and e-mail notifications (p. 42) Configure a Storage Server Display the [Servers] tab (p. 45) Specify the storage period for recorded images (p. 45) Change the destination of the recording file and the maximum disk usage (p.
Start the Viewer Important • You should change the password for the default user (administrator) as a security measure. For details on how to change the password, see “Add a User” (p. 51). • You must log on as a computer administrator to configure the Storage Server from the Viewer. • Be sure to remember your password. • Check to make sure that other users are not connected to the Storage Server before configuring it from the Viewer. Double-click the [RM Viewer v1.0] icon on your desktop.
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. 1 Double-click the [RM Viewer v1.0] icon on the desktop. Double-click the [RM-Lite Viewer v1.1] icon on your desktop Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue]). 2 Click [Use Group Name]. 3 Specify the information required to connect to the Storage Server.
Configure a Storage Server Group You can configure the recording method and event priority. 1 1 Click [Edit] to display the [Edit Storage Server Group Name] dialog box. 2 Change the Storage Server name and click [OK]. Storage Server Settings Display the [Storage Server Group Settings] Dialog Box 3 Change the Storage Server Group Name Click [Settings] > [Storage Server Group]. Configure the Recording Settings Configure the recording settings, such as the maximum recording file size.
3 Click [OK] to close the dialog box. Important An event is triggered and a notification e-mail is sent when the available disk space reaches the value specified in [Low Disk Space Warning Level]. Configure Event Priorities and E-mail Notifications Configure the priority of an event that occurs in the Storage Server Group. 1 Select the [Events] tab.
Configure a Storage Server Group Configure the Mail Server Add an E-mail Notification Destination Click [Mail Server Settings] to display the [Mail Server Settings] dialog box. 2 Configure the mail server settings. 1 Click [Add] in the [Events] tab of the [Storage Server Group Settings] dialog box to display the [E-mail Notification Settings] dialog box. 2 Configure the e-mail notification settings.
Specify the Event Priority Change the priority depending on the event type using [Event Priorities] in the [Events] tab. E-mail notification is performed according to the specified priorities. Click or drag the slider for each event to change the priority.
Configure a Storage Server You can specify the storage period of the recorded images and the maximum disk usage. 1 Click [Settings] > [Storage Servers]. The [Servers] tab is displayed in the [Settings] dialog box. Storage Server Settings Display the [Servers] Tab 3 Specify the Storage Period for Recorded Images You can specify the storage period for images recorded on the Storage Server. • To specify the minimum storage period, select the [Ensure video is kept for at least] check box.
Change the Destination of the Recording File and the Maximum Disk Usage Specify a drive for recording or change the maximum disk usage. 1 Select a Storage Server from the list of Storage Servers. 2 Click [Edit] to display the [Storage Server Settings] dialog box. 3 Clear the check boxes next to the drives that are not used for recording. 4 Specify the maximum disk usage. Click [Do not limit] for each drive to display the maximum disk usage.
Add a Camera You can add a camera to be used for displaying images or recording to a Storage Server. • The number of cameras you can add to a Storage Server depends on the version of this software product. You can add up to four cameras. Display the [Cameras] Tab Display the [Cameras] tab in the [Settings] dialog box to start adding a camera. 1 Click [Settings] > [Cameras]. 1 Click [Add] to display the [Add Camera] dialog box. 2 Enter the information required to add the camera.
3 Click [OK] to close the dialog box. Using Camera Tags The camera is added in the list of cameras on the [Cameras] tab. Camera tags help you organize cameras more easily. Images from a video camera connected to a multiterminal VB-EX50 cannot be displayed or recorded by this software. Important • Enter the camera’s user name and password in [User Name] and [Password]. • If the host name or IP address of the camera is changed after registration, you must also change the Storage Server setting.
Add a Camera 6 Repeat steps 4 and 5. ➂ [Tags] Displays the tags assigned to the camera. 7 When you finish adding cameras click [Cancel]. ➃ [Edit] Add a new tag to the list in ➂. 3 Note • You can only search for cameras on the same subnet as the Storage Server. For details on how to add cameras on a different subnet, see “Add Cameras One at a Time” (p. 47). • The names of the cameras (stored on the camera) are displayed in the list in the [Camera Search Results] dialog box.
Remove a Camera Note • Items ➀ to ➃ can only be changed if the camera is disabled using [Disable Camera]. 1 Select a camera in the list of cameras on the [Cameras] tab. 2 Click [Remove]. 3 A message is displayed asking if you want to remove the camera. Click [Yes]. • If a camera is not working, you can disable it to prevent communication error notifications from being sent repeatedly.
Add a User You can add users to the Viewer and place them in the administrator group or the general user group. 3 Display the [Users] Tab Storage Server Settings 1 Click [Settings] > [Users]. About User Groups The Viewer provides the following two user groups, each with different user permissions. • Administrator Users in this group can fully operate the Viewer. • Operator Users in this group have limited access to the features of the Viewer. They cannot configure a camera or set a recording schedule.
Add a User Change the User Information Use this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator). 1 Select a user in the list. 2 Click [Edit] to display the [Edit User] dialog box. 3 Change the user information. 1 Click [Add] to display the [Add User] dialog box. 2 Enter the information required to add the user. ➀ ➁ ➂ ➃ ➀ ➁ ➂ ➃ ➄ ➄ ➀ [User Name] Enter the name of the user to be added.
Add a User Specify Individual Access Permissions Remove a User Click [Partial Control] and select the check boxes next to the desired access permissions for each feature. Select a user in the list. 2 Click [Remove]. 3 A message asking if you want to remove the user is displayed. Click [Yes]. 3 Storage Server Settings 1 Note You cannot delete the default “administrator” user.
Chapter 4 Viewer Settings ❏ Configuring the Viewer ❏ Configuring a camera ❏ Creating a layout
Flow for Viewer Settings Start the Viewer (p. 39) Configure the Viewer Display the [Viewer Settings] dialog box (p. 57) Configure the Viewer display and operation settings (p. 57) Configure the display/hide mode for each event (p. 58) Configure event notification and priorities (p. 58) Configure the camera Display the [Camera Selector] dialog box (p. 59) Select a camera (p. 59) Configure the [Advanced Camera Settings] (p. 61) Configure the video window (p.
Configure the Viewer Start the Viewer and configure it for day-to-day operations. For details on how to start the Viewer, see “Start the Viewer” (p. 39). 1 Click [Settings] > [Viewer]. The [Viewer Settings] dialog box is displayed. ➀ ➁ ➂ 1 Click the [General] tab. 2 Configure each item. 4 Viewer Settings Display the [Viewer Settings] dialog box Configure the Viewer Display and Operation Settings ➀ ➁ ➂ ➃ ➄ ➅ ➆ ➀ [Maximum Live Frame Rate] Specify the maximum live view frame rate.
Configure Event Notification and Priorities 1 Click the [Event Notification] tab. 2 Configure each item. Configure the Display/Hide Mode for Each Event Specify the types of events displayed in the [Live Events Log] dialog box and on the timeline. ➀ 1 Click the [Event Display] tab. 2 Specify whether or not to display each type of event. ➁ ➂ ➃ ➀ [Show Events in Live Events Log and Timeline] Display an event in the [Live Events Log] dialog box and on the timeline.
Configure the Camera Display the [Camera Selector] dialog box 1 Click [Window] > [Camera Selector]. Select a Camera 4 1 Viewer Settings When you have a large number of cameras registered, search for the camera using the camera name or any associated tags. Click the search button and specify the search criteria. Search button Search criteria box The [Camera Selector] dialog box is displayed. ➀ The following items are displayed when you click the search button.
Configure the Video Window You can configure the video window settings, including the window size and the video format (JPEG or MPEG-4). Change the Video Window Size ➀ ➁ ➀ Video window menu button Click to display a menu for operating the video window. ➁ Title bar Displays the camera name and type of image being displayed. 4 To display images from other cameras, repeat step 3.
Configure the Camera Change the Video Window Format 1 2 Click the video window menu button to display the menu. Display the video Full Screen You can display the video full screen. 1 Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the submenu. • [H.264] is unavailable. • The live video and its audio are not in synch when [MPEG-4] is selected. 4 A white frame is displayed surrounding the selected video window.
Adjust the Image Quality Adjust the image quality using the [Image Adjustment] tab in the [Advanced Camera Settings] dialog box. The following exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto (Flickerless)] is selected. [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual.
Configure the Camera • [Manual] Compensate for the exposure manually. The following exposure compensation settings are displayed. ➁ [Smart Shade Control] Specify a value to use for the camera’s smart shade control feature for live image. Select one of seven levels, from 1 (weakest) to 7 (strongest), or [Off]. If [Off] is selected, the camera’s smart shade control setting is used for live image. ➂ [Aperture Mode] Specify the camera aperture mode.
Adjust the Focus and Speed Configure External Outputs You can use the [Focus and Speed] tab in the [Advanced Camera Settings] dialog box to adjust the focus and the pan/tilt/zoom speeds. Use the [External Outputs] tab on the [Advanced Camera Settings] dialog box to configure output to external devices connected to the camera. ➀ ➁ [Focus and Speed] tab Important The settings may be different for different camera models. For details, see the camera manual.
Configure the Video Window Layout You can save the size and position of a video window in the Viewer as a layout. Configure a layout using the following procedure: Create a Layout 4 Specify the layout name, layout background and the video window display conditions and open it as a new layout. 1. Create a layout Click [Layouts] > [New Layout] to display the [New Layout] dialog box. 2 Configure each item. 2. Place a video window Viewer Settings 1 3.
3 Click [OK] to close the dialog box. Important Following the above steps does not automatically save the layout. Be sure to enter a name and save the new layout after configuring it. Configure a Custom Grid Selecting [Custom] as a grid type displays the [Custom Grid] dialog box, where you can configure the size of the grid. ➀ ➁ Place a Video Window You can place a video window anywhere in the viewing area. You can arrange video windows according to a grid.
Configure the Video Window Layout Save the Layout Property Status After configuring the display and position of the video windows, follow these steps to save the layout. 1 Click [File] > [Save Layout]. Property 1 2 Click [Layouts] > [New Dynamic Layout] to display the [New Dynamic Layout] dialog box.
➂ [Available Layouts] Displays a list of available layouts. Switch Between Layouts 1 Click [Layouts] on the toolbar to display a menu for selecting existing layouts. ➃ [Add Layout] Add the selected layout to the [Sequence Layouts] list. 2 Select a layout. ➄ [Move Up] and [Move Down] Move the selected layout up or down in the list to change the sequence order. The menu is separated into two sub-menus: • Shared layouts Displays shared layouts under the name of the Storage Server Group.
Configure the Video Window Layout Organize Layouts ➇ [Copy to Folder] Copy the selected layout to a folder. You can change the display order of menus, classify and organize layouts in folders, and edit the layouts. ➈ [Close] Close the dialog box. 1 Click [Layouts] > [Organize Layouts] to display the [Organize Layouts and Layout Sequences] dialog box. 4 Important • You cannot change the name of the [Shared Layouts] and [User Layouts] folders.
Chapter 5 Setting a Recording Schedule ❏ Setting weekly schedules ❏ Configuring recording modes: continuous recording, motion detection recording, and sensor recording ❏ Setting special day schedules
Flow of Recording Schedule Settings Display the [Recording Schedules] window (p. 73) Set a Weekly schedule Set a Special Day schedule Select a camera (p. 73) Name the schedule (p. 88) Set a schedule (p. 74) Specify the day (p. 89) Select a camera (p. 89) Configure the recording mode (p. 76) Continuous recording (p. 76) Intelligent function recording (p. 81) Motion detection recording (p. 78) Volume detection recording (p. 81) Sensor recording (p.
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window 1 Click [Window] > [Recording Schedules] to display the [Recording Schedules] window. Select a Camera When you have a large number of cameras registered, search for the camera using the camera name or any associated tags. Setting a Recording Schedule 1 5 Click the search button and specify the search criteria.
Set a Weekly Schedule 1 In the schedule area, click the camera that you want to add the schedule to. Hint Specify the Recording Period and Day of the Week 1 • To record for the entire day without specifying a start and end time, click [All Day]. • To specify a recording period, enter the start time in [Start Time] and the end time in [End Time]. Use these items when you want to specify a recording time that goes past midnight, such as when recording late into the night.
Record on a Regular Basis (Repeating Weekly Schedules) Specify the Recording Mode 1 Select the check box next to the recording mode in the list that best suits the type of recording you require. For example, if you want continuously record for the entire duration of the recording schedule, select the check box next to [Continuous Recording]. 2 Configure the recording mode settings in the recording settings area. • Continuous recording Records continuously for the specified recording period.
Configure the Recording Mode Continuous Recording Settings 1 2 Click [Continuous Recording] in the recording mode list and select the check box. ➂ [Video Format] Specify the video format ([JPEG], [MPEG-4] or [H.264]). The available formats depend on the camera model. Important If you select [MPEG-4] or [H.264], the [Storage Server] option in the [Detect Motion Using] box cannot be selected. Configure the video recording settings. Note ➀ ➁ ➂ ➃ ➄ ➅ If you select [MPEG-4] or [H.
Record on a Regular Basis (Repeating Weekly Schedules) ➅ [Advanced] Displays the [Advanced Recording Settings] dialog box. For details, see “Configure the Advanced Recording Settings” (p. 82). ➆ [Use the recording-mode stream] Enable the recording stream function. With this function, the camera temporarily stores the image in its own memory before sending it to the Storage Server. This can help reduce the effects of non-uniform network traffic (jitter).
The other settings are the same as those for continuous recording. For details, see “Continuous Recording Settings” (p. 76). Important • When you select the [Sensor Recording] check box in the recoding mode list in step 1, [Do not record] is selected for all of the sensors. You must select [Start Recording] for at least one sensor to be able to start sensor recording. • The sensor inputs can generate a large number of events for the Storage Server, thereby increasing the load on the server.
Record on a Regular Basis (Repeating Weekly Schedules) The other settings are the same as those for continuous recording. For details, see “Continuous Recording Settings” (p. 76). [Recording Settings] tab ➀ To use motion detection, you must create a schedule with motion detection using the camera’s schedule setting tool. 5 Note Setting a Recording Schedule • If the camera supports four motion detection areas, tabs named [Area 1] through [Area 4] are displayed in the recording settings area.
➁ [Settings Mode] • [Simple] [Sensitivity] and [Area Ratio] can only be set using the sliders. [Duration] is fixed at 0.2 seconds. • [Advanced] Makes the [Sensitivity], [Area Ratio] and [Duration] boxes available so that values can be entered. ➂ [Sensitivity] Specify the motion detection sensitivity within the range of 1 to 256. Increase the number to increase the sensitivity. ➃ [Area Ratio] Specify the area of the preview video that the Storage Server uses for motion detection. The range is 0 to 100%.
Record on a Regular Basis (Repeating Weekly Schedules) Intelligent Function Recording Settings Volume Detection Recording Settings 1 Click [Intelligent Function Recording] in the recording mode list and select the check box. 1 Click [Volume Detection Recording] in the recording mode list and select the check box. 2 Configure the recording and event settings on each rule tab. 2 Configure the recording and event settings.
Configure the Advanced Recording Settings Specify the Camera Angle for Recording Click [Advanced] in the recording mode settings area to display the [Advanced Recording Settings] dialog box and configure the operation when recording starts. ➀ ➁ ➂ ➀ ➁ ➂ ➃ ➃ ➀ [Not Specified] Select this item when you do not want to specify the camera angle. ➄ ➅ ➀ [Camera Angle] Specify the camera angle for recording. ➁ [Custom] Specify the camera angle using the [Preview] window.
Record on a Regular Basis (Repeating Weekly Schedules) If you initialize the head position (the camera points the head forward, reinitializes, and then returns the head to the former position) during recording, the image during the movement of the head will also be recorded. Configuring a Preset Tour Select [Preset Tour] in the [Camera Angle] settings and specify the order of the presets that are registered in the camera. 1 Click [Settings] to display the [Preset Tour Settings] dialog box.
8 Click [OK] to close the dialog box. You can return the focus of the camera to its default setting by selecting [Return to default focus when the camera is operated]. Important • Using preset tour with MPEG-4 or H.264 format will consume a large amount of disk space. • The preset tour settings can effect the durability of the camera’s pan/tilt mechanism. Note The camera returns to the first preset position after reaching the last preset position.
Record on a Regular Basis (Repeating Weekly Schedules) Adjust the Image Quality [Image Adjustment] tab The following exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto (Flickerless)] is selected. Important The settings may be different for different camera models. For details, see the camera manual. 5 ➀ ➁ ➂ Setting a Recording Schedule [Compensation]: Specify exposure compensation using seven levels, from -3 to +3, or [Not specified].
• [Manual] Compensate for the exposure manually. The following exposure compensation settings are displayed. [Iris]: Specify the iris setting. Drag the slider to the left to close down the iris and make the image darker or to the right to open up the iris and make the image brighter. [Shutter]: Specify the shutter speed using 15 levels, from 1/1 to 1/8000 seconds. [Gain]: Specify the gain (sensitivity to brightness).
Record on a Regular Basis (Repeating Weekly Schedules) Adjust the Focus Configure External Outputs [Focus] tab [External Outputs] tab ➀ ➁ Note The settings are different for different camera models. For details, see the camera manual. 5 Setting a Recording Schedule ➀ ➁ ➂ ➃ Enable or disable output to external devices registered on the camera when the recording schedule starts. ➀ [Not Specified] Record using the existing focal position of the camera.
Record at Specific Times (Special Day Schedule Settings) Use special day schedules to record on exceptional days, such as public holidays. Display the [Special Day Schedules] Tab 1 Click [Window] > [Recording Schedules] to display the [Recording Schedules] dialog box. 2 Click the [Special Day Schedules] tab. ➀ ➁ ➂ ➆ Schedule area Displays the currently registered cameras and their corresponding recording schedules by day.
Record at Specific Times (Special Day Schedule Settings) Specify the Day for the Special Day Schedule Specify the Recording Settings Click the schedule name you want to use in the schedule type area. 1 Select the schedule name in the schedule type area. 2 Click [Add] in the days area. 2 Specify the day to assign to the special day schedule in the days area. 3 Select the camera you want to use in the schedule area and click [Add]. 4 Specify the special day schedule.
Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area, and click [Edit]. 2 Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see “Set a Weekly Schedule” (p. 74). 3 Click [OK] to close the dialog box. Import from a Weekly Schedule You can create a special day schedule for any day of the week by importing it from a weekly schedule.
Edit a Recording Schedule Import by Specifying the Day of the Week You can copy from a weekly schedule by specifying the day of the week to copy. Using this procedure, you are able to edit the recording schedule after making the copy. Select a camera in the schedule area. 2 Click [Copy from Repeating Weekly Schedule]. 3 Select a day of the week and click [OK].
Chapter 6 Day-to-Day Operations ❏ Viewing live images ❏ Playing recordings ❏ Operating a camera ❏ Changing the layout of a video window ❏ Viewing and checking events
Flow of Operations View recorded images Record Now (p. 96) Play a recording (p. 98) Save a snapshot of the displayed image (p. 96) Save part of a recording (p. 99) Search for a recording (p. 97) Zoom in/out of the Viewer display (p. 99) View live images Get control of a camera (p. 100) Change the camera angle using a panorama image (p. 102) Use the pan/tilt/zoom feature (p. 100) Play back audio (p. 102) Change the camera angle to a preset position (p.
Viewer Features ➀ ➆ ➁ 6 ➇ Day-to-Day Operations ➈ ➉ ➂ ➃ ➄ ➅ ➀ Menu bar and toolbar Access this software’s functions. The toolbar provides easy access to commonly used functions. ➁ Video window Display live images from a camera or playback from a recording. ➂ [Panorama] Change the camera angle using a panorama image. ➃ Viewing area Place a video window in this area. You can display a grid for arranging video windows. ➄ Timeline Display the time and date and events that have occurred.
View Recorded Images Record Now Save a Snapshot of the Displayed Image Start recording while watching the live image. The recording format is JPEG. You can take a snapshot of the displayed image and save the still image. 1 Click the video window displaying the image to be recorded. A white frame surrounding the selected video window is displayed. 2 1 Click [Capture] on the toolbar to display the [Capture Still Frame] dialog box. 2 Set the still image to be saved.
View Recorded Images 3 Important Click an event in the event display area. Events not associated with the selected camera. Do not specify the Windows folder or the Program Files folder on the system drive as the destination. Images cannot be saved to these folders. Note • You cannot operate the preview when displaying the [Capture Still Frame] dialog box. You must operate the camera in advance to set its angle. For details on operating the camera, see “Operate the Camera” (p. 100). • The .
Play a Recording Important Use the playback controls on the timeline to control the image displayed in the video window. ➀ • You cannot use rewind or go to previous frame for recordings in MPEG-4 or H.264 format. Also, the fast forward speed is fixed at 2x. • Because image data is being sent from the Storage Server to the Viewer during playback, playback response and smoothness depends on factors such as the amount of network traffic.
View Recorded Images Zoom the Viewing Area In and Out Save Part of a Recording You can zoom the viewing area in and out in four levels. You can save a part of a recording with a length of up to one hour to a file. 1 On the toolbar, click [+] next to [Zoom]. Each click zooms further in on the viewing area. 1 Select a recording on the timeline. 2 Click [Extract] on the timeline to display the [Extract Video] dialog box. 3 Specify the time range for the image to be extracted.
Operate the Camera You can change the camera angle or adjust the image quality for a camera in the video window. Note Get Control of a Camera • If the camera is idle for one minute, camera control is released automatically. A count down message is displayed 10 seconds before the release. If you want to keep control of the camera, click the video window. Click the video window. • If you want to move the video window while you are in control of the camera, drag the title bar.
Operate the Camera Use Pan/Tilt/Zoom from the Video Window You can also use the pan/tilt/zoom feature from the video window. Change the Camera Angle to a Preset Position You can select a preset camera angle in the [Camera Control] dialog box after getting control of a camera. ➀ ➁ 6 ➁ Zoom slider Change the zoom position using the slider or [+]/[-]. Click [+] or drag the slider up to move toward the telephoto position. Click [-] or drag the slider down to move toward the wide-angle position.
Change the Camera Angle Using a Panorama Image Change the camera angle by specifying a position on a panorama image. 1 2 Click [Panorama] in the [Camera Control] dialog box to display the [Panorama] window. Play Back Audio If the audio feature on the camera is used, you can play audio using the audio panel or send audio using a microphone. Important You cannot send and receive audio from multiple Viewers simultaneously. Change the camera angle and zoom using the frame displayed on the panorama image.
Operate the Camera ➅ [Settings] Displays the [Silence Detection Settings] dialog box. Compensate for Dark Regions in the Image ➆ Hide options button Hides the options of the [Audio] panel. Use the viewer shade control to compensate for any dark regions in the image. Cannot send live audio from the RM Viewer. To send live audio, use the Administrator Viewer included with the camera. Silence Detection Settings Click the video window menu button to display the menu.
Check Events View a Live Event Note You can display past events in the [Live Events Log] window. • You can change the event priority. • Motion detection recording, sensor detection recording, intelligent function recording, and volume detection recording priorities can be specified when setting the recording mode of a recording schedule. (pp. 77, 78) • Other event priorities can be specified when setting the Storage Server Group. (p.
Check Events Search for Events Advanced Search You can search past events and play back the event. Click [Advanced Search] in the [Event Search] dialog box to specify detailed search criteria. 1 2 Click [Search] on the toolbar to display the [Event Search] dialog box. Specify the search criteria. ➄ ➃ ➀ ➂ ➁ ➃ 6 ➅ ➆ ➀ [Description] Enter the search criteria (event, camera, priority, camera tag, or host name).
Chapter 7 Operation and Management ❏ Error and warning level events ❏ How to check the status of the Storage Server ❏ Disk space management
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take the appropriate action for the event.
Storage Server Health Check Status Bar The status bar displays the Viewer processing status and load. You can check CPU usage to determine the load on your computer. If the status bar is not displayed, you can display it by clicking [View] > [Status Bar]. [Storage Servers] tab This tab displays information (Storage Server Group name, status, CPU usage, recording bit rate, and playback bit rate) on the registered Storage Server.
Disk Space Management (Important) The Storage Server monitors the disk space and responds according to the amount of available space. Disk Space Status Explanation Low remaining disk space notification level You can specify a reference value using [Low Disk Space Warning Level] on the [Recording Settings] tab in the [Storage Server Group Settings] dialog box. Threshold level The Storage Server calculates a reference value based on various conditions and settings.
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit Level is Reached Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event. The Storage Server stops recording and issues an event when the free disk space drops to this level. The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files.
Chapter 8 Backup ❏ Types of backup target files and their destinations ❏ Restoring a recording file
Backing up data Destinations of the Backup Files The data that is saved during a backup consists of recording data, event data, and configuration files. The data is backed up from the Storage Server and saved to the folders described below, on the drives that are specified in the drive settings (p. 46). Event Data :\Canon-NVR\eventfiles The following event data file is backed up: NVR3_EVENT_ xxxxxxxx _ yyyymmdd _hhmmss.
How to Restore a Backup Restoring from Backup Data Stopping the Storage Server Use the following procedure to restore a Storage Server from backup data: The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to temporarily stop the Storage Server. 1 Prepare a new Storage Server for the restore. Click [Start] > [Control Panel]. 2 Install this software. 2 Click [System and Security]. 3 Stop the Storage Server.
Chapter 9 Troubleshooting ❏ Actions required when recording errors occur ❏ Solutions when Viewer problems occur ❏ Error messages
Actions Required When Recording Errors Occur When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and the Storage Server log file. Log Event Cause Action Storage Server Error: Cannot Connect to Camera CameraServer disconnected() A network error may have occurred. Look for the cause of the error by checking the Winsock error code recorded in the Storage Server log (p. 126).
Solutions When Viewer Problems Occur Problem Solution • • • • • Is the power and the network connection for the cameras working? Do the cameras reply to a ping? Can you view live images on the Viewer for the cameras? Is “Do not Record” specified for a special day schedule? Is sensor recording or motion detection recording set? I cannot connect to the Storage Server from the Viewer.
Timeline Problem Nothing happens when I click any of the playback controls. Solution • Move the playhead off of the [Live] position. • You must select a video window before you can play back images. In addition, the previous frame and next frame buttons (p. 98) and the [Extract] button (p. 99) are enabled only when one video window is selected. [Extract Video] Problem I tried to save a recording, but an error message is displayed telling me that no video can be found in the selected timeline segment.
Error Messages Messages Displayed in the Viewer Error Messages in the Video Window Message Video window Cause The Viewer is in the process of connecting to the camera. Cannot connect to camera. The Viewer cannot connect to the camera and live images cannot be displayed. Getting camera control. Displayed after the user tries to get camera control. Cannot get camera control. Another user with higher priority is already controlling the camera when you try to get camera control.
Warning Messages in the Viewer Message Cause Invalid E-mail Address. Characters other than alphanumeric characters and the underscore (_) were entered for the e-mail address. The SMTP server port is invalid. Please specify a value between 1 and 65535. An invalid SMTP server port number was entered. The POP server port is invalid. Please specify a value between 1 and 65535. An invalid POP server port number was entered. The user name already exists.
Error Messages Error Messages in the Viewer Message Recording schedules Viewer window Adding and editing a camera This schedule item overlaps a previously scheduled item. Please check your settings and try again. Recording schedules overlap. Recording schedule items must be set at least 15 minutes long. Please check your settings and try again. Tried to set a schedule with a period shorter than 15 minutes.
Message Saving the specified image [Organize Layouts and Layout Sequences] dialog box 124 Cause The length of the extracted video must not exceed 1 hour. Tried to make the time longer than 1 hour. Unable to extract video. There is no video data in the specified timeframe. Could not save an image because there was no recorded image in the selected segment. Cannot save it in this folder. The Windows folder or the Program Files folder was specified as the destination folder for a .mov file.
Error Messages Messages Recorded in the Log Files Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name Explanation storage_server_log_0.csv Log file for the Storage Server viewer_log_0.csv Log file for the Viewer Error Message List Messages shown below are recorded in the log file when an error occurs.
Error Codes Winsock Error Codes Code Error Message Possible Cause 10038 An operation was attempted on something that is not a socket. This may occasionally occur. No action is required. 10048 Only one usage of each socket address (protocol/network address/port) is normally permitted. All communication resources are in use. This error is frequently reported when a video can no longer be displayed in a Viewer layout sequence. 10050 A socket operation encountered a dead network.
Error Messages HTTP Error Codes Code Error Message Possible Cause 401 Unauthorized The user name and password for connecting to the camera is incorrect. 403 Forbidden A connection cannot be established due to an IP address restriction on the camera. This may also be returned by a proxy server. 500 Internal Server Error Occurs when the HTTP server is running but the Storage Server is not started. It may also occur during normal operation if the camera is restarted.
Event Information Event Information 128 Displayed Message Motion Detection [Motion On] or [Motion Off] Sensor Recording [Sensor On] or [Sensor Off] Record Now [Manual Recording Started] or [Manual Recording Stopped] Intelligent Function [Intelligent Function On] or [Intelligent Function Off] Volume Detection [Volume Detection On] or [Volume Detection Off] Recording [Recording Started] or [Recording Stopped] Change in the recording frame rate [Recording Frame Rate reduced due to high load iss
Appendix ❏ Creating a shortcut icon ❏ Camera maintenance ❏ Checking the version ❏ Limitations for MPEG-4 and H.
Create a Shortcut Icon for Starting the Viewer You can configure the way the Viewer starts up, for example, to have it bypass the login screen with the user name and password (pp. 39, 40) by creating a shortcut icon that specifies Viewer startup options. 2 Click [OK]. 3 Right-click the shortcut icon that was created on the desktop and select [Properties]. 4 On the [Shortcut] tab, add a startup option to [Target].
How to Check the Version The steps below explain how to check the version of this software. Checking the Version of the Storage Server 1 Click the Start button > [Control Panel] > [Uninstall a program] or [Add or Remove Programs]. 2 Check the version of the software in the displayed list. Checking the Version of the Viewer 1 Start the Viewer. 2 Click [Help] > [About]. 3 Check the version of the software on the displayed dialog box. Functional Limitations for MPEG-4 and H.
Using the AXIS Q7404/Q7401 For setting details for the AXIS Q7404/Q7401, see the user manuals and safety precaution manuals includied with each product. Supported Firmware The following firmware is necessary when using the AXIS Q7404/Q7401. Video Encoder Firmware AXIS Q7404 Ver.5.20 AXIS Q7401 Ver.5.20.2 Usage Precautions • When registering the AXIS Q7404/Q7401 in RM-64/25/9, you must enter the host name, and the Administrator group account user name and password just as with other cameras.
Using the AXIS Q7404/Q7401 Video Format Only JPEG is available for recording or live view. Camera Limitations • Even if a camera has pan/tilt/zoom functions, they cannot be operated via the RM-64/25/9 control panel if the camera is connected to an AXIS Q7404/Q7401. • The control panel’s [Presets] is disabled. Audio • Audio input/output is not supported. • Even if you select the AXIS Q7404/Q7401’s video window, the audio panel will be disabled.
Index A E access permissions........................................................ 53 acknowledging an event .............................................. 104 actions required when recording errors occur............. 118 Aperture Mode.......................................................... 63, 86 audio play back .............................................................. 102 sound settings ........................................................ 35 audio panel......................................
Index L R layout sequences ............................................................65 settings....................................................................68 layouts .............................................................................65 creating ...................................................................65 organizing ...............................................................69 saving......................................................................67 shared ..........
system information........................................................ 109 system requirements ................................................ 14, 16 T tabs, layout ..................................................................... 68 thumbnails ...................................................................... 50 tilt .................................................................... 64, 100, 101 timeline ..................................................................... 95, 97 toolbar...
Index Appendix 137
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