Network Video Recording Software RM Series Ver. 1.0 Administrator’s Manual Make sure you read this “Administrator’s Manual” before using the software.
This manual explains how to use RM-Lite v1.0 Network Video Recording Software (hereafter referred to as “RM-Lite”). Please read this manual before using the software. After reading the manual, keep it in a safe place for future reference. In addition, please read the license agreement before using the software. The license agreement can be found in the LICENSE folder on the setup CD-ROM. Request to Customers 1. 2. 3. 4. 5. Canon owns the copyright of this manual.
NOTICE ABOUT THE MPEG-4 VISUAL STANDARD THIS PRODUCT IS LICENSED FROM MPEGLA, LLC. UNDER THE MPEG-4 VISUAL PATENT PORTFOLIO LICENSE FOR THE PERSONAL AND NON-COMMERCIAL USE OF A CONSUMER TO (i) ENCODING VIDEO IN COMPLIANCE WITH THE MPEG-4 VISUAL STANDARD (“MPEG-4 VIDEO”) AND/OR (ii) DECODING MPEG-4 VIDEO THAT WAS ENCODED BY A CONSUMER ENGAGED IN A PERSONAL AND NON-COMMERCIAL ACTIVITY. NO LICENSE IS GRANTED OR SHALL BE IMPLIED FOR ANY OTHER USE.
About the Manuals This product has the following manuals: • Administrator’s Manual (this guide) This manual is intended for the system administrator and provides information on how to operate this software product. • Viewer Operation Guide This simplified manual is intended for general users and explains how to operate the Viewer. Please also read the manuals provided with each camera, as required.
Features The RM series of network video recording software is a software product family used to monitor multiple locations using network cameras and to record and play back images from the cameras. You can display live images from up to four cameras, and record the images according to schedules that you set up. Flexible screen layout You can arrange multiple video windows in the Viewer, so you can compare images from different locations at the same time. Support for JPEG/MPEG-4 and H.
Setup Flow The flow from preparation before introducing the system, to operation management and maintenance is shown below. Step 1 Prepare for introducing the system Consider the video storage period and recording conditions, determine the hard disk capacity required for recording and prepare the equipment. See “System Design” in “Chapter 1 Introduction”.
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Contents About the Manuals ......................................................................................................iv About Sample Screens Unique to This Software ................................................................. iv How to Display and Read This Manual................................................................................ iv Features .......................................................................................................................v Setup Flow .....
Contents Add a Camera .......................................................................................................... 3-8 Display the [Cameras] Tab ................................................................................................ 3-8 Add Cameras One at a Time ............................................................................................. 3-8 Search For and Add Cameras ...........................................................................................
Chapter 6 Day-to-Day Operations Flow of Operations ................................................................................................... 6-2 Viewer Features ....................................................................................................... 6-3 View Recorded Images ............................................................................................ 6-4 Record Now .......................................................................................................
Contents Appendix Create a Shortcut Icon for Starting the Viewer....................................................... 10-2 Camera Maintenance ............................................................................................. 10-2 About the Latest Camera Firmware .................................................................................10-2 Update the Firmware .......................................................................................................
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Chapter 1 Introduction ❏ System requirements (operating environment, supported cameras, license conditions) ❏ System configuration and design guidelines
Operating Environment System requirements 1 -2 CPU Intel Pentium G6950 2.80 GHz or higher, or an Intel CPU of equivalent class that meets the following requirements: Clock: 2.4 GHz or higher L2 cache: 512 KB or higher L3 cache: 3 MB or higher (only required if the L2 cache is less than 3 MB) Number of cores: 2 or more Intel Core i5 750 2.67GHz or higher is required when displaying multiple MPEG-4 or H.
Operating Environment 1 Introduction Important • The system requirments described above are the minimum configuration, assuming the following operating enviroment: Storage Server Viewer Maximum storage/playback data rate Estimated display frame rate *1 Maximum events processed 17 Mbps 1280 x 960: 2 fps *2 640 x 480: 10 fps *2 320 x 240: 30 fps *2 10,000 events per day *1 Assumes a standard resolution ([Image Quality] setting is [3]) and that the receive size and display size are the same.
• Be sure to test the system under your operating environment before starting regular operation. Note • The system environment of the Storage Server will depend on your operating environment (number of cameras, recording frame rate settings, etc.). For details, contact your local supplier. • The following runtime modules are installed automatically with this software. Please do not uninstall any of these modules.
About Licenses 1 Introduction Notes Compatibility with the Network Video Recorder VK-64/16 Notes on Installation This software cannot exist with VK-64/16 on the same computer. Do not install this software onto a computer where VK-64/16 is installed. You can install this software after uninstalling VK-64/16. However, please be aware of the following: • You cannot use the cameras and recording schedule settings you added with VK-64/16. You must add and configure the cameras and schedules again.
System Configuration Example This software records images from cameras using an IP network, such as a LAN. Important • The load on the Storage Server may increase depending on the number of cameras connected and the recording settings. See “Determining the Capacity of the Storage Server” (P. 1-7) to consider your configuration. • Regularly check that the time setting is correct on the computers that are running the Storage Server and the Viewer.
1 Introduction System Design Determining the Capacity of the Storage Server You must determine the size and configuration of your Storage Server based on the recording and playback data volume per second and the required hard disk capacity. Important The operating performance of this software varies depending on factors such as the usage conditions and the hardware specifications of the Storage Server. Use the figures below only for reference.
• • • • Image recording from 4 cameras (VB-M40). Image size is 320 x 240 and image quality is 3 (data size per frame: 15.3 KB). Recording frame rate is 2 fps. Data size per second is approximately 30.6 KB (= 15.3 KB x 2 fps). Although the actual recording file size depends on the objects recorded by each camera, this calculation assumes the typical sizes given above.
System Design 1 Introduction Storage Server Operation Considerations We recommended that you dedicate the Storage Server computer exclusively to running this software. Be sure to avoid the following on the Storage Server computer: • Running Web server software on the computer You cannot operate the Storage Server on a computer where Web server software such as Windows standard IIS (Internet Information Server) or Apache is already installed.
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Chapter 2 Setup ❏ How to install the software ❏ Settings after installation
Installation Before Installation 3 Read the license agreement carefully. Click [I accept the terms in the license agreement], if you accept them, and then click [Next] to continue. 4 Enter your user name and organization, and click [Next]. 5 Specify whether to install both the Storage Server and Viewer, and click [Next]. Use an NTFS Formatted Drive The drive you install the software on and the drive for saving recorded images must be NTFS format.
Installation 6 Select the application to install, and then click [Next]. 9 2 Click [Finish]. Setup Click the application that you do not want to install and select [This feature will not be available]. The following icon appears in your desktop when the installation is complete. 7 Click [Next]. Important • You must restart the computer to enable the settings that were made during the installation. • You must configure the operating system after installation.
Settings After Installation Configure the following setting after installing this software according to the operating system you are using: Click [Allow the connection], and then click [Next]. Windows 7, Windows Vista Windows Server 2008, Windows Server 2008 R2 8 Click [Next]. Windows Firewall Setting 3 3 9 Security Level Setting Enter a name (such as the Storage Server or Storage Server Group name) in [Name] and click [Finish].
Settings After Installation Sound Settings for Using the Audio Feature In Internet Explorer, the default security level setting for Internet or intranet sites in Windows Server 2008 and 2008 R2 is “High”. Therefore, you are not able to configure settings in the configuration or top page of the camera. Follow these steps to register the site as a trusted site. The sound feature is disabled by default in Windows Server 2008 and 2008 R2.
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Chapter 3 Storage Server Settings ❏ Adding cameras ❏ Configuring the Storage Server Group ❏ Adding users
Flow of Storage Server Settings Start the Viewer (P. 3-3) Configure a Storage Server Group Display the [Storage Server Group Settings] dialog box (P. 3-5) Change the Storage Server Group name (P. 3-5) Configure a Storage Server Display the [Servers] tab (P. 3-6) Specify the storage period for recorded images (P. 3-6) Change the destination of the recording file and the maximum disk usage (P. 3-6) Add a camera Display the [Cameras] tab (P. 3-8) Add cameras one at a time (P.
Start the Viewer Important Double-click the [RM-Lite Viewer v1.0] icon on your desktop. Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue]). 2 Specify the information required to connect to the Storage Server Group. ➀ ➁ ➂ ➃ ➄ • You should change the password for the default user (administrator) as a security measure. For details on how to change the password, see “Add a User” (P. 3-12).
Specify the Storage Server Group for Starting the Viewer You can start the Viewer using a Storage Server Group name instead of the host name of the server. 1 Double-click the [RM-Lite Viewer v1.0] icon on the desktop. Note If the [User Account Control] dialog box appears, click [Yes] (or [Continue]). 2 Click [Use Group Name]. 3 Specify the information required to connect to the Storage Server. ➀ ➁ ➂ ➀ [User Name] and [Password] Enter the use name and password.
Configure a Storage Server Group You can change the name of the Storage Server Group and configure the free disk space notifications. Storage Server Settings Display the [Storage Server Group Settings] Dialog Box 3 ➂ [Events] tab This cannot be used with RM-Lite. ➃ [OK] and [Cancel] Close the dialog box. Change the Storage Server Group Name 1 Click [Settings] > [Storage Server Group]. The [Storage Server Group Settings] dialog box is displayed.
Configure a Storage Server You can specify the storage period of the recorded images and the maximum disk usage. You can specify the storage period for images recorded on the Storage Server. • Select the [Ensure video is kept for at least] check box to specify the minimum storage period. Select the units (days or weeks) of the storage period and enter the number of days (1 to 90) or weeks (1 to 12). • [Ensure video is kept for upto] is always enabled. You cannot disable it.
Configure a Storage Server 5 Click [OK] to close the dialog box. 3 Important We recommend that you do not specify the system drive (typically the C drive) as the destination for the recording file.
Add a Camera You can add a camera to be used for displaying images or recording to a Storage Server. Add Cameras One at a Time Add cameras one at a time to the list of cameras on the [Cameras] tab. Note You can add up to four cameras. 1 Click [Add] to display the [Add Camera] dialog box. 2 Enter the information required to add the camera. Display the [Cameras] Tab Display the [Cameras] tab in the [Settings] dialog box to start adding a camera. 1 ➁ ➀ ➂ ➃ ➄ Click [Settings] > [Cameras].
Add a Camera Important Note • You can only search for cameras on the same subnet as the Storage Server. For details on how to add cameras on a different subnet, see “Add Cameras One at a Time” (P. 3-8). • If the host name or IP address of the camera is changed after registration, you must also change the Storage Server setting. For details, see “Edit Camera Information” (P. 3-10). • The names of the cameras (stored on the camera) are displayed in the list in the [Camera Search Results] dialog box.
Edit Camera Information [Advanced] tab You can edit the camera registration information, such as the camera name or the thumbnail image displayed in the Viewer. 1 Select a camera in the list and click [Edit] in the [Settings] dialog box to display the [ Properties] dialog box. 2 Configure the displayed settings. ➁ ➀ ➂ ➃ ➄ ➅ [General] tab ➀ ➇ ➁ ➀ [Host Name] Change the host name or IP address of the camera. ➂ ➁ [Port] Change the port number used for communicating with the camera.
Add a Camera Change the Thumbnail Image of a Camera You can change the thumbnail image of a camera. In the [ Properties] dialog box, click the [General] tab and click [Update] to display the [Thumbnail] dialog box. 1 Select a camera in the list of cameras on the [Cameras] tab. 2 Click [Remove]. 3 A message is displayed asking if you want to remove the camera. Click [Yes].
Add a User You can add users to the Viewer and place them in the administrator group or the general user group. Display the [Users] Tab 1 Click [Settings] > [Users]. About User Groups The Viewer provides the following two user groups, each with different user permissions. • Administrator Users in this group can fully operate the Viewer. The [Users] tab is displayed in the [Settings] dialog box. • Operator Users in this group have limited access to the features of the Viewer.
Add a User Add a User Change the User Information Use this tab to add a new Viewer user. Also use it to specify the kind of user (Administrator or Operator). 1 Select a user in the list. 2 Click [Edit] to display the [Edit User] dialog box. 3 Change the user information. 2 Enter the information required to add the user. ➀ ➁ ➂ ➃ 3 Storage Server Settings 1 Click [Add] to display the [Add User] dialog box. ➀ ➁ ➂ ➃ ➄ ➄ ➀ [User Name] Enter the name of the user to be added.
Remove a User 1 Select a user in the list. 2 Click [Remove]. 3 A message asking if you want to remove the user is displayed. Click [Yes]. Note You cannot delete the default “administrator” user name.
Chapter 4 Viewer Settings ❏ Configuring the Viewer ❏ Configuring a camera ❏ Creating a layout
Flow for Viewer Settings Start the Viewer (P. 3-3) Configure the Viewer Display the [Viewer Settings] dialog box (P. 4-3) Configure the Viewer display and operation settings (P. 4-3) Configure event notification and priorities (P. 4-4) Configure the camera Display the [Camera Selector] dialog box (P. 4-5) Select a camera (P. 4-5) Configure the video window (P. 4-6) Configure the [Advanced Camera Settings] (P. 4-7) Configure the video window layout Create a layout (P. 4-11) Place a video window (P.
Configure the Viewer Start the Viewer and configure it for day-to-day operations. For details on how to start the Viewer, see “Start the Viewer” (P. 3-3). 1 Click [Settings] > [Viewer]. The [Viewer Settings] dialog box is displayed. ➀ ➁ ➂ 1 Click the [General] tab. 2 Configure each item. 4 Viewer Settings Display the [Viewer Settings] dialog box Configure the Viewer Display and Operation Settings ➀ ➁ ➂ ➃ ➄ ➅ ➆ ➀ [Maximum Live Frame Rate] Specify the maximum live frame rate.
Configure Event Notification and Priorities 1 Click the [Event Notification] tab. 2 Configure each item. ➀ ➁ ➂ ➃ ➀ [Show Events in Live Events Log and Timeline] Display an event in the [Live Events Log] dialog box and on the timeline. [Equal to or higher than] Specify the priority of events to be displayed. ➁ [Show Video Window on Event] This cannot be used with RM-Lite. ➂ [Operator Notification] This cannot be used with RM-Lite. ➃ [Acknowledge Event] This cannot be used with RM-Lite.
Configure the Camera Display the [Camera Selector] dialog box 1 Click [Window] > [Camera Selector]. Select a Camera 4 When you have a large number of cameras registered, search for the camera using the camera name. Viewer Settings 1 Click the search button to select the search criteria type and enter the search criteria. Search button Search criteria box The [Camera Selector] dialog box is displayed. ➀ The following items are displayed when you click the search button.
Configure the Video Window You can configure the video window settings, including the window size and the video format (JPEG or MPEG-4). Change the Video Window Size ➀ ➁ ➀ Video window menu button. Click to display a menu for operating the video window. ➁ Title bar Displays the camera name and type of image being displayed. 4 To display images from other cameras, repeat step 3.
Configure the Camera Change the Video Window Format 1 Click the video window menu button to display the menu. 2 Click [Video Format] and select the video format ([JPEG] or [MPEG-4], or [H.264]) from the submenu. Display on the Full Screen You can display the video window image on the full screen. 1 Click the video window menu button to display the menu. 4 • [MPEG-4] is unavailable. • The audio is not in synch with the live video when [H.264] is selected. • [H.264] is unavailable.
Adjust the Image Adjust the image quality using the [Image Adjustment] tab in the [Advanced Camera Settings] dialog box. The exposure compensation setting is displayed when [Auto], [Auto (Shutter Priority)] or [Auto (Flickerless)] is selected. [Image Adjustment] tab Important The settings may be different for different camera models. For details, see the camera manual. [Compensation]: Specify exposure compensation using seven levels, from -3 to +3 (alternately [Off], [Low], [Medium], [High]).
Configure the Camera • [Manual] Compensate for the exposure manually by using the following settings. [Compensation] can be specified using seven levels, from -3 to +3. To disable exposure compensation, specify [0]. Note When [Night Mode] is enabled in [Aperture Mode], the screen image and the recorded image are in black & white. 4 Viewer Settings [Iris]: Specify the iris setting.
Adjust the Focus and Speed Configure External Outputs You can use the [Focus and Speed] tab in the [Advanced Camera Settings] dialog box to adjust the focus and the pan/tilt/zoom speeds. Use the [External Outputs] tab on the [Advanced Camera Settings] dialog box to configure output to external devices connected to the camera. ➀ ➁ [Focus and Speed] tab Important The settings may be different for different camera models. For details, see to the camera manual.
Configure the Video Window Layout You can save the size and position of a video window in the Viewer as a layout. Configure a layout using the following procedure: 1. Create a layout 3. Save the layout 3 4 Click [OK] to close the dialog box. Viewer Settings 2. Place a video window ➃ [OK] and [Cancel] Close the dialog box. Important Following the above steps does not automatically save the layout. Be sure to enter a name and save the new layout after configuring it.
Move a Video Window You can drag a video window to any position. When the grid is set to [None], the video window remains in the position to which it is dragged. For options other than [None], the video window snaps to the grid position that is nearest to where the window is dragged. Organize Layouts You can change the display order of menus, classify and organize layouts in folders, and edit the layouts.
Configure the Video Window Layout Note The settings in the [Organize Layouts and Layout Sequences] dialog box, such as the order of the layout sequence and the folder types are also displayed when you click the [Layouts] menu, or when you click the [Layouts] button on the toolbar.
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Chapter 5 Setting a Recording Schedule ❏ How to set a schedule for recording images on particular days of the week or at the particular times ❏ Settings for different recording modes
Flow of Recording Schedule Settings Display the [Recording Schedules] window (P. 5-3) Set a Weekly schedule Display the [Recording Schedules] window (P. 5-3) Set a recording schedule (P. 5-3) Configure the recording conditions Continuous recording settings (P. 5-4) Save or edit a recording schedule Save a recording schedule (P. 5-5) Edit, delete or copy from a recording schedule (P. 5-6) Important Be sure to test recording schedules before using them.
Record on a Regular Basis (Repeating Weekly Schedules) Display the [Recording Schedules] window 1 Click [Window] > [Recording Schedules] to display the [Recording Schedules] window. Set a Weekly Schedule 1 In the schedule area, click the camera that you want to add the schedule to. 5 Hint 2 Setting a Recording Schedule You can select more than one camera by holding down the Shift key or Ctrl key and clicking the cameras. Click [Add Schedule Item] to display the [Edit Schedule Item] dialog box.
Specify the Recording Period and Day of the Week 1 Specify the recording period. • To record for the entire day without specifying a starting and ending time, click [All Day]. • To specify a recording period, enter the start time in [Start Time] and the end time in [End Time]. Use these items when you want to specify a recording time that goes past midnight, such as when recording late into the night. Alternately, select a duration for the recording (minimum of 15 min.) in the [Duration] field.
Record on a Regular Basis (Repeating Weekly Schedules) Note • It may not be possible to record at the specified frame rate or recording may pause intermittently, depending on the load on the Storage Server CPU or the hard disk. • Recording may be performed at lower than the specified frame rate, depending on the number of Viewers that are accessing the camera, the load on the camera and Storage Server, variation in network traffic, and the environment at the time of recording.
Edit a Recording Schedule Editing a Recording Schedule 1 Select the recording schedule you want to edit in the schedule area, and click [Edit]. 2 Change the settings of the recording schedule. For details on the settings in the [Edit Schedule Item] dialog box, see “Set a Weekly Schedule” (P. 5-3). 3 Click [OK] to close the dialog box. Delete a Recording Schedule 1 Select the schedule that you want to delete in the schedule area. 2 Click [Delete]. The recording schedule is deleted.
Chapter 6 Day-to-Day Operations ❏ Viewing live images ❏ Playing recordings ❏ Operating a camera ❏ Changing the layout of a video window ❏ Viewing and checking events
Flow of Operations View recorded images Record Now (P. 6-4) Play a recording (P. 6-6) Save a snapshot of the displayed image (P. 6-4) Save part of a recording (P. 6-7) Search for a recording (P. 6-5) Zoom in/out of the Viewer display (P. 6-7) View live images Get control of a camera (P. 6-8) Change the camera angle using a panorama image (P. 6-10) Use the pan/tilt/zoom feature (P. 6-8) Play back audio (P. 6-10) Change the camera angle to a preset position (P.
Viewer Features ➀ ➆ ➁ ➇ 6 Day-to-Day Operations ➈ ➉ ➂ ➃ ➄ ➅ ➀ Menu bar and toolbar Access this software’s functions. The toolbar provides easy access to commonly used functions. ➁ Video window Display live images from a camera or playback from a recording. ➂ [Panorama] Change the camera angle using a panorama image. ➃ Viewing area Place a video window in this area. You can display a grid for arranging video windows. ➄ Timeline Display the time and date and events that have occurred.
View Recorded Images Record Now Save a Snapshot of the Displayed Image Start recording while watching the live image. You can take a snapshot of the displayed image and save the still image. 1 Click the video window displaying the image to be recorded. 1 Click [Capture] on the toolbar to display the [Capture Still Frame] dialog box. 2 Set the still image to be saved. A white frame surrounding the selected video window is displayed. 2 Click [Record Now] on the toolbar. Recording starts.
View Recorded Images 3 Important Click an event in the event display area. Events not associated with the selected camera Do not specify the Windows folder or the Program Files folder on the system drive as the destination for the snapshot images. Images cannot be saved to these folders. Note • You cannot operate the preview when displaying the [Capture Still Frame] dialog box. You must operate the camera in advance to set its angle. For details on operating the camera, see “Operate the Camera” (P.
Search by Specifying the Time and Date 1 Click a video window. 2 Click [Jump] on the timeline to display the [Jump to Time] dialog box. Play a Recording Use the playback controls on the timeline to control the image displayed in the video window. ➀ ➁ ➂ ➀ Playback controls Controls for image playback. Button Description Jump to previous event 3 Rewind (each click changes the speed in sequence: 1x, 2x, 5x, 10x) Specify the date and time and click [OK].
View Recorded Images Important • Because image data is being sent from the Storage Server to the Viewer during playback, playback response and smoothness depends on factors such as the amount of network traffic. • The time displayed on the timeline corresponds to the clock on the computer where the Viewer is running. Save Part of a Recording You can save a part of a recording with a length of up to one hour to a file. 1 Select a recording on the timeline.
Operate the Camera You can change the camera angle or adjust the image quality for a camera in the video window. Note Get Control of a Camera • If the camera is idle for one minute, camera control is released automatically. A count down message is displayed 10 seconds before the release. If you want to keep control of the camera, click the video window. Click the video window. • If you want to move the video window while you are in control of the camera, drag the title bar.
Operate the Camera Use Pan/Tilt/Zoom from the Video Window You can also use the pan/tilt/zoom feature from the video window. Change the Camera Angle to a Preset Position You can select a preset camera angle in the [Camera Control] dialog box after getting control of a camera. ➀ ➁ 6 ➁ Zoom slider Change the zoom position using the slider or [+]/[-]. Click [+] or drag the slider up to move to the telephoto position. Click [-] or drag the slider down to move to the wide-angle position.
Change the Camera Angle Using a Panorama Image Change the camera angle by specifying a position on a panorama image. 1 Click [Panorama] in the [Camera Control] dialog box to display the [Panorama] window. 2 Change the camera angle and zoom using the frame displayed on the panorama image. Play Back Audio If the audio feature on the camera is used, you can play audio using the audio panel or send audio using a microphone. 1 Click [Window] > [Audio Panel]. The [Audio] panel appears.
Operate the Camera Silence Detection Settings Select the [Use silence detection to reduce network traffic] check box on the [Audio] panel to set the silence detection sensitivity. Click [Settings] to display the [Silence Detection Settings] dialog box and adjust the silence detection sensitivity. 6 Day-to-Day Operations ➀ [Use the default sensitivity settings] Uses the default sensitivity for silence detection. ➁ [Set the sensitivity manually] Drag the slider to set the detection sensitivity.
Check Events View a Live Event Search for Events You can display past events in the [Live Events Log] window. You can search past events and playback the event. 1 Click [Search] on the toolbar to display the [Event Search] dialog box. 2 Specify the search criteria. ➀ ➂ ➄ When the Viewer starts, the [Live Events Log] window is displayed, showing all events that occurred within the last hour. The top row in the list shows item names.
Check Events Play Back an Event If a recording is associated with an event in the search results, right-click the event and click [Play Back Video] to play back the recording in the video window of the corresponding camera. If the video window is not displayed, clicking [Play Back Video] will automatically display the window and start playback. Note 6 Click [Live] in the timeline toolbar after playing in the video window to display the live view.
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Chapter 7 Operation and Management ❏ Error and warning level events ❏ How to check the status of the Storage Server ❏ Disk space management
Storage Server Health Check Events Indicating Errors or Warning Levels and Corresponding Actions You can check events to determine if errors related to the Storage Server status have occurred. When an event indicating an error or a warning level occurs, it is immediately displayed in the event panel or timeline. Take the appropriate action for the event.
Storage Server Health Check Status Bar The status bar displays the Viewer processing status and load. You can check CPU usage to determine the load on your computer. [Storage Servers] tab This tab displays information (Storage Server Group name, status, CPU usage, recording bit rate, and playback bit rate) on the registered Storage Server.
Disk Space Management (Important) The Storage Server monitors the disk space and responds according to the amount of available space. Disk Space Status Explanation Notification level indicating that the remaining disk space is low You can specify a reference value using [Low Disk Space Warning Level] on the [Recording Settings] tab in the [Storage Server Group Settings] dialog box. Threshold level The Storage Server calculates a reference value based on various conditions and settings.
Disk Space Management (Important) Action When the Threshold Level is Reached Action When the Limit is Reached Recording continues, however, the Storage Server starts deleting recording files, beginning with old files, and issues an event. The Storage Server stops recording and issues an event when the free disk space drops to this level. The Storage Server resumes recording and issues an event when the free disk space increases above this level after deleting recording files.
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Chapter 8 Backup ❏ Types of backup target files and their destinations ❏ Restoring a recording file
Backing up data Destinations of the Backup Files The data that is saved during a backup consists of recording data, event data, and configuration files. The data is saved to the folders described below. Recording Data :\Canon-NVR\videofiles The following recording data file is backed up: Event Data :\Canon-NVR\eventfiles The following event data file is backed up: NVR3_EVENT_ xxxxxxxx _ yyyymmdd _hhmmss.
How to Restore a Backup Restoring from Backup Data Stopping the Storage Server Use the following procedure to restore a Storage Server from backup data: The Storage Server runs in the background as a Windows service. When you restore backup data, you must follow the following steps to temporarily stop the Storage Server. 1 Prepare a new Storage Server for the restore. Click [Start] > [Control Panel]. 2 Install this software. 2 Click [System and Security]. 3 Stop the Storage Server.
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Chapter 9 Troubleshooting ❏ Actions required when recording errors occur ❏ Solutions when Viewer problems occur ❏ Error messages
Actions Required When Recording Errors Occur When a recording error occurs (e.g., data is missing) during playback, you can troubleshoot the cause by checking the information in the event log and the Storage Server log file. Log Event Cause Action Storage Server Error: Cannot Connect to Camera CameraServer disconnected() A network error may have occurred. Look for the cause of the error by checking the Winsock error code recorded in the Storage Server log (P. 9-7).
Solutions When Viewer Problems Occur Problem Solution I cannot connect to the Storage Server from the Viewer. • • • • • Are the login user name and password correct? Is the network connection between the server and the Viewer working? Is the IP address of the destination server correct? Does the server reply to a ping from the Viewer computer? Is TCP port 80 being used by another application? I cannot view live images.
Connection Problems Problem Solution The screen goes blank and the “Cannot connect to camera” message is displayed. A network error occurred, the camera was disconnected from the network, or the camera power was turned off. Error Messages Messages Displayed in the Viewer Error Messages in the Video Window Message Video window 9 -4 Cause Connecting to camera. The Viewer is in the process of connecting to the camera. Cannot connect to camera.
Error Messages Warning Messages in the Viewer Message User management Configuration Cause The user name already exists. Tried adding a user to the Storage Server with a name that already exists. Unable to change the user name. The user '' aleady exists. Tried changing a user name on the Storage Server to a name that already exists. Please ensure that the password and confirmation match exactly. The password in the [Confirm Password] field, does not match the user password.
Message Cause Communication with the SSG “” has failed. To ensure that event and video data are available from this SSG, identify and resolve the problem and then press [OK] to reconnect to the SSG. If you press [Cancel], then some event data including all future events for cameras recording to this SSG will not be available. A problem occurred connecting to the Storage Server to display a Viewer window.
Error Messages Messages Recorded in the Log Files Log File Locations The Storage Server log files are saved in the following folder on the computer where the server is installed. :\ProgramData\Canon\WebView\NVR30\Log\ Types of Log Files File Name Explanation storage_server_log_0.csv Log file for the Storage Server viewer_log_0.csv Log file for the Viewer Error Message List Messages shown below are recorded in the log file when an error occurs.
Code Error Message Possible Cause 10051 A socket operation was attempted to an unreachable network. Occurs when other network devices recognize that the network is down because the router or hub is powered off. Normally, this cannot be recognized, therefore this error is rarely reported. 10054 An existing connection was forcibly closed by the remote host. The connection was aborted by the camera due to a camera restart or other causes.
Code Error Message Possible Cause 12017 The operation was canceled, usually because the handle on which the request was operating was closed before the operation completed. The communication was canceled. (This error does not indicate a problem and may be generated during normal operation.) 12029 The attempt to connect to the server failed. The connection to the camera failed. (Normally, 12002 is generated.) 12030 The connection with the server has been terminated.
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Appendix
Create a Shortcut Icon for Starting the Viewer You can configure the way the Viewer starts up, for example, to have it bypass the login screen with the user name and password (P. 3-3, P. 3-4) by creating a shortcut icon that specifies Viewer startup options. 2 Click [OK]. 3 Right-click the shortcut icon that was created on the desktop and select [Properties]. 4 On the [Shortcut] tab, add a startup option to [Target].
How to Check the Version The steps below explain how to check the version of this software. Checking the version of the Storage Server 1 Click the Start button > [Control Panel] > [Uninstall a program] or [Add or Remove Programs]. 2 Check the version of the software in the displayed list. Checking the version of the Viewer 1 Start the Viewer. 2 Click [Help] > [About]. 3 Check the version of the software on the displayed dialog box. Functional Limitations for MPEG-4 and H.
Index A actions required when recording errors occur.............. 9-2 Aperture Mode............................................................... 4-9 audio play back ............................................................. 6-10 sound settings ....................................................... 2-5 audio panel...........................................................6-3, 6-10 B backup........................................................................... 8-2 restore..........................
Index N network bandwidth........................................................ 1-9 O operating environment .................................................. 1-2 P pan ................................................................ 4-10, 6-8, 6-9 panorama ...................................................................... 6-3 image .................................................................. 6-10 playback........................................................................ 6-6 indicator .
W Weekly schedule ........................................................... 5-3 settings .................................................................. 5-3 White Balance................................................................ 4-9 Z zoom ..............................................................4-10, 6-8, 6-9 zooming in/out ...............................................................
Index Appendix 10 -7
CANON INC. CANON EUROPA N.V. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan Bovenkerkerweg 59-61, P.O. Box 2262, 1185 XB Amstelveen, The Netherlands CANON U.S.A.,INC. CANON EUROPE LTD. One Canon Plaza Lake Success, NY 11042-1198 USA • If you have any questions, call the CANON U.S.A. Information Center toll-free at 1-800-828-4040 (U.S.A. only) 3 The Square, Stockley Park, Uxbridge, Middlesex, UB11 1ET, United Kingdom CANON CANADA INC.
