MX390 series Online Manual Troubleshooting English
Troubleshooting The Machine Cannot Be Powered On Printing Does Not Start Paper Does Not Feed Properly/"No Paper" Error Occurs Print Results Not Satisfactory Ink Is Not Ejected Paper Jams If an Error Occurs Problems Sending Faxes Problems Receiving Faxes Search Each Function Problems with Printing Problems with Printing Quality Problems with Scanning Problems with Faxing Problems with the Machine Problems with Installation/Downloading About Errors/Messages Displayed If You Cannot Resolve the Problem
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before It Is Completed
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer Properly LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Printer Status Monitor Is Not Displayed
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center.
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.
• In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s). • If the setting is incorrect: Reinstall the MP Drivers.
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
Press the Setup button, select Device settings and Print settings in this order, and then set Prevent double-feed to ON. Changing the Machine Settings on the LCD • To set by using your computer Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper double-feed check box, and then click OK. To open the printer driver setup window, see How to Open the Printer Driver Setup Window.
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
Ink Is Not Ejected • Check 1: When a FINE cartridge runs out of ink, replace it with a new one. • Check 2: Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover, then the head cover opens. Push up the ink cartridge lock lever to confirm that the FINE cartridge is installed properly. After confirming that the FINE cartridge is installed properly, close the paper output cover.
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on how to remove the jammed paper, refer to Support Code List (when paper is jammed). Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code.
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
Summary of Reports and Lists • Check 8: Does an error occur during transmission? • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause. A Message for Faxing Is Displayed on the LCD • Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists • Check 9: Is the document loaded properly? Remove the document, then reload it on the platen glass or in the ADF.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax • Check 1: Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Media type to Plain paper. Changing the Paper Settings • Check 8: Is paper loaded? If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.
Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically. Adv. FAX settings • Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine. Contact the sender and ask the sender to check whether the scanning area of the fax machine is dirty.
Problems with Printing Printing Does Not Start Paper Jams Paper Does Not Feed Properly/"No Paper" Error Occurs Copying/Printing Stops Before It Is Completed
Printing Does Not Start • Check 1: Make sure that the power plug is securely plugged in, then turn the machine on. While the POWER lamp is flashing, the machine is initializing. Wait until the POWER lamp stops flashing and remains lit. Note When printing large data such as a photo or graphics, it may take longer to start printing. While the POWER lamp is flashing green, the computer is processing data and sending it to the machine. Wait until printing starts.
• In Windows Vista or Windows XP, right-click the "Canon XXX Printer" icon (where "XXX" is your machine's name), then select Properties. 4. Click the Ports tab to confirm the port settings. Make sure that a port named "USBnnn" (where "n" is a number) with "Canon XXX Printer" appearing in the Printer column is selected for Print to the following port(s). • If the setting is incorrect: Reinstall the MP Drivers.
Paper Jams When paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. • When a Support Code and a message are displayed on the computer screen: • When a Support Code and a message are displayed on the LCD: For details on how to remove the jammed paper, refer to Support Code List (when paper is jammed). Note You can confirm the actions against errors with Support Codes on your computer or on the LCD by searching a Support Code.
Paper Does Not Feed Properly/"No Paper" Error Occurs • Check 1: Make sure that paper is loaded. Loading Paper • Check 2: Make sure of the following when you load paper. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading. • When loading two or more sheets of paper, make sure that the paper stack does not exceed the paper load limit.
Press the Setup button, select Device settings and Print settings in this order, and then set Prevent double-feed to ON. Changing the Machine Settings on the LCD • To set by using your computer Open the printer driver setup window, and in Custom Settings in the Maintenance sheet, select the Prevent paper double-feed check box, and then click OK. To open the printer driver setup window, see How to Open the Printer Driver Setup Window.
Copying/Printing Stops Before It Is Completed • Check 1: Is the paper loaded? Make sure that paper is loaded. If the machine has run out of paper, load paper. • Check 2: Do the printing documents have lots of photographs or illustrations? As printing large data such as photos or graphics takes time for the machine and the computer to process, the machine may appear to have stopped operating.
Problems with Printing Quality Print Results Not Satisfactory Ink Is Not Ejected
Print Results Not Satisfactory If the print result is not satisfactory due to white streaks, misaligned lines, or uneven colors, confirm the paper and print quality settings first. • Check 1: Do the page size and media type settings match the size and type of the loaded paper? When these settings are incorrect, you cannot obtain a proper print result. If you are printing a photograph or an illustration, incorrect paper type settings may reduce the quality of the printout color.
Cannot Print to End of Job • Check 1: Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete.
No Printing Results/Printing Is Blurred/Colors Are Wrong/White Streaks No Printing Results Printing Is Blurred Colors Are Wrong
White Streaks • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning.
After confirming that the FINE cartridge is installed properly, close the paper output cover. If the problem is not resolved, remove the FINE cartridges, then install them again. Refer to Replacing a FINE Cartridge for how to install the FINE cartridges. • When copying, see also the sections below: • Check 6: Is the platen glass or the glass of ADF dirty? Clean the platen glass or the glass of ADF.
Colors Are Unclear • Check 1: Is the Nozzle Check Pattern printed properly? Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles. Refer to When Printing Becomes Faint or Colors Are Incorrect for the Nozzle Check Pattern printing, Print Head Cleaning, and Print Head Deep Cleaning. • If the Nozzle Check Pattern is not printed correctly: After performing the Print Head Cleaning, print the Nozzle Check Pattern and examine the pattern.
Lines Are Misaligned • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform Print Head Alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer.
Line Does Not Print or Prints Partially • Check 1: Is the Page Layout Printing performed or the Binding margin function used? When the Page Layout Printing or Binding margin function is being used, thin lines may not be printed. Try thickening the lines in the document. • Check 2: Is the size of the print data extremely large? Click Print Options on the Page Setup sheet on the printer driver. Then, set Prevention of Print Data Loss in the displayed dialog to On.
Image Does Not Print or Prints Partially • Check 1: Select the setting not to compress the printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on the Page Setup sheet on the printer driver. Select the Do not allow application software to compress print data check box, then click OK. * Deselect the check box after printing is complete.
Printed Paper Curls or Has Ink Blots Printed Paper Has Ink Blots Printed Paper Curls • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: If the intensity is set high, reduce the intensity setting and try printing again. If you are using plain paper to print images with high intensity, the paper may absorb too much ink and become wavy, causing paper abrasion. • When printing from your computer You can confirm the intensity using the printer driver.
Paper Is Smudged/Printed Surface Is Scratched Paper Is Smudged The Edges of Paper Are Smudged Printed Surface Is Smudged Printed Surface Is Scratched • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Is the appropriate type of paper used? Check the followings: • Check to see if the paper you are printing on is suitable for your printing purpose.
1. Roll up the paper in the opposite direction to the paper curl as shown below. 2. Check that the paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note Depending on the media type, the paper may be smudged or may not be fed properly even if it is not curled inward. In such cases, follow the procedure described below to curl the paper outward within 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Main sheet, select Manual for Color/Intensity, and then click Set.... 3. Drag the Intensity slide bar on the Color Adjustment sheet to adjust the intensity. • When copying Setting Items • Check 6: Is printing performed beyond the recommended printing area? If you are printing beyond the recommended printing area of your printing paper, the lower edge of the paper may become stained with ink.
1. Make sure that the machine is turned on. 2. Open the printer driver setup window. How to Open the Printer Driver Setup Window 3. Click the Maintenance tab and then Custom Settings. 4. Drag the Ink Drying Wait Time slide bar to set the wait time, and then click OK. 5. Confirm the message and click OK.
Back of the Paper Is Smudged • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Perform the Bottom Plate Cleaning to clean the inside of the machine. Cleaning the Inside of the Machine (Bottom Plate Cleaning) Note When performing borderless printing, duplex printing, or too much printing, the inside may become stained with ink.
Vertical Lines Are Printed on the Sides of the Printout • Check: Is the size of the loaded paper correct? The vertical lines may be printed in the margin if the size of the loaded paper is larger than that you have specified. Set the paper size correctly according to the paper you loaded. Print Results Not Satisfactory Note The direction of the vertical line pattern may vary depending on the image data or the print setting. This machine performs automatic cleaning when necessary to keep printouts clean.
Colors Are Uneven or Streaked Colors Are Uneven Colors Are Streaked • Check 1: Did you confirm the paper and print quality settings? Print Results Not Satisfactory • Check 2: Print the Nozzle Check Pattern and perform any necessary maintenance operations such as Print Head Cleaning. Print the Nozzle Check Pattern to determine whether the ink ejects properly from the print head nozzles.
Aligning the Print Head Note If the problem is not resolved after performing the Print Head Alignment, perform Print Head Alignment manually referring to Aligning the Print Head Position from Your Computer.
Ink Is Not Ejected • Check 1: When a FINE cartridge runs out of ink, replace it with a new one. • Check 2: Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Open the paper output cover, then the head cover opens. Push up the ink cartridge lock lever to confirm that the FINE cartridge is installed properly. After confirming that the FINE cartridge is installed properly, close the paper output cover.
Problems with Scanning Problems with Scanning Scan Results Not Satisfactory Software Problems
Problems with Scanning Scanner Does Not Work ScanGear (Scanner Driver) Does Not Start Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Cannot Scan Multiple Items at One Time Cannot Scan Properly with Auto Scan Slow Scanning Speed "There is not enough memory.
Scanner Does Not Work Check 1: Make sure that your scanner or printer is turned on. Check 2: Connect the USB cable to a different USB port on the computer. Check 3: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 4: Restart the computer.
ScanGear (Scanner Driver) Does Not Start Check 1: Make sure that MP Drivers is installed. If not installed, install MP Drivers using the Setup CD-ROM. Check 2: Select your scanner or printer on the application's menu. Important If your scanner or printer name is displayed multiple times, select the one that does not include WIA. Note The operation may differ depending on the application. Use the WIA driver when scanning from a WIA-compliant application.
Error Message Appears and the ScanGear (Scanner Driver) Screen Does Not Appear Check 1: Make sure that your scanner or printer is turned on. Check 2: Turn off your scanner or printer, then reconnect the USB cable and replug the power cord. Check 3: Connect the USB cable to a different USB port on the computer. Check 4: If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 5: Make sure that MP Drivers is installed.
Cannot Scan Multiple Items at One Time Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check if you can properly scan one item. Some applications do not support multiple image scanning. In that case, scan each item individually.
Cannot Scan Properly with Auto Scan Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Multiple items scanning may not be supported. Some applications do not support multiple image scanning. In that case, scan each item individually.
Slow Scanning Speed Check 1: To view the image on a monitor, set the output resolution to around 150 dpi. To print, set it to around 300 dpi. Resolution Check 2: Set Fading Correction, Grain Correction, etc. to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 3: In IJ Scan Utility, deselect the Correct slanted text document / Detect the orientation of text document and rotate image checkbox and scan again.
"There is not enough memory." Message Is Displayed Check 1: Exit other applications and try again. Check 2: Reduce the resolution or output size and scan again.
Computer Stops Operating during Scanning Check 1: Restart the computer, reduce the output resolution in ScanGear (scanner driver) and scan again. Refer to "Output Settings" for your model from Home of the Online Manual for details. Check 2: Delete unnecessary files to obtain sufficient free hard disk space, then scan again. Error message may appear if there is not enough hard disk space to scan and save, when the image size is too large (such as when scanning a large item at high resolution).
Scanner Does Not Work after Upgrading Windows Check: Disconnect the USB cable, then uninstall (delete) and reinstall MP Drivers and IJ Scan Utility. • Step 1: Uninstall MP Drivers. See "Deleting the Unnecessary MP Drivers" for your model from Home of the Online Manual for how to delete MP Drivers. • Step 2: Uninstall IJ Scan Utility. • Windows 7 / Windows Vista: 1. From the Start menu, select Control Panel > Programs > Uninstall a program. 2. Double-click Canon IJ Scan Utility. 3.
Scanned Image Does Not Open Check: If the data format is not supported by the application, scan the image again and select a popular data format such as JPEG when saving it. For details, see the application's manual. If you have any questions, contact the manufacturer of the application.
Scan Results Not Satisfactory Scan Quality (Image Displayed on the Monitor) Is Poor Scanned Image Is Surrounded by Extra White Areas Cannot Scan at the Correct Size Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Item Is Placed Correctly, but the Scanned Image Is Slanted Scanned Image Is Enlarged (Reduced) on the Computer Monitor
Scan Quality (Image Displayed on the Monitor) Is Poor Check 1: Increase the scanning resolution if the image is jagged. Resolution Check 2: Set the display size to 100 %. Some applications do not display images clearly if the display size is too small. Check 3: If moire (stripe pattern) appears, take the following measures and scan again. • Set one of the following settings in the Settings (Document Scan) dialog box of IJ Scan Utility, then click Document in the IJ Scan Utility main screen.
Refer to "Image Settings" for your model from Home of the Online Manual for details. Check 7: If the color tone of images is different from the original document, take the following measures and scan again. • On the Advanced Mode tab of ScanGear, set Image Adjustment in Image Settings to None. Refer to "Image Settings" for your model from Home of the Online Manual for details. • On the Color Settings tab in the Preferences dialog box of ScanGear, set Color Matching.
Scanned Image Is Surrounded by Extra White Areas Check: Specify the scan area. Click (Auto Crop) in whole image view of ScanGear (scanner driver) to automatically display the cropping frame (scan area) according to the item size. You can also manually specify the scan area in thumbnail view or when there are white margins along the item (for example, in photos), or when you want to create custom cropping frames.
Cannot Scan at the Correct Size Check: Make sure that the items are placed correctly.
Position or Size of the Image Cannot be Detected Correctly When Scanning from the Operation Panel Check 1: Make sure that the items are placed correctly. Placing Items (When Scanning from a Computer) Check 2: Check that the settings match the item to be scanned. If you cannot scan properly by automatically detecting the item type, specify the item type and size.
Item Is Placed Correctly, but the Scanned Image Is Slanted Check: When Document or Magazine is selected for the item type, deselect the Correct slanted text document checkbox and scan the item again.
Scanned Image Is Enlarged (Reduced) on the Computer Monitor Check 1: Change the display setting in the application. For details, see the application's manual. If you have any questions, contact the manufacturer of the application. Note You cannot reduce the image size in Paint. To reduce the display size, open the images in an application. Check 2: Change the resolution setting in ScanGear (scanner driver) and scan again. The higher the resolution, the larger the resulting image will be.
Software Problems The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client
The E-mail Client You Want to Use Does Not Appear in the Screen for Selecting an E-mail Client Check: Check that the e-mail client's MAPI is enabled. See the e-mail client's manual for how to set MAPI. If the problem is not solved even when MAPI is enabled, select None (Attach Manually) in the screen for selecting an e-mail client, then manually attach the image to the outgoing e-mail.
Problems with Faxing Problems Sending Faxes Problems Receiving Faxes Cannot Send a Fax Clearly Telephone Problems
Problems Sending Faxes Cannot Send a Fax Cannot Perform Sequential Broadcasting by Redialing, or Cannot Dial Using the Numeric Buttons Errors Often Occur When You Send a Fax Cannot Send a Fax • Check 1: Is the power turned on? • You cannot send faxes if the power is turned off. Press the ON button to turn the power on. • If you unplugged the power cord without turning off the power (the POWER lamp is lit), reconnecting it turns on the power automatically.
Summary of Reports and Lists • Check 8: Does an error occur during transmission? • Ensure that a message is displayed on the LCD. When a message is displayed on the LCD, check the cause. A Message for Faxing Is Displayed on the LCD • Print ACTIVITY REPORT and check for an error. Summary of Reports and Lists • Check 9: Is the document loaded properly? Remove the document, then reload it on the platen glass or in the ADF.
Problems Receiving Faxes Cannot Receive a Fax, Cannot Print a Fax Machine Does Not Switch Automatically between Voice and Fax Calls Quality of Received Fax is Poor Cannot Receive a Color Fax Errors Often Occur When You Receive a Fax Cannot Receive a Fax, Cannot Print a Fax • Check 1: Is the power turned on? • You cannot receive faxes if the power is turned off. Press the ON button to turn the power on.
• Check 7: Is Media type set to other than Plain paper? If Media type is set to other than Plain paper, the received fax will not be printed and will be stored in the machine's memory (Memory Reception). Set Media type to Plain paper. Changing the Paper Settings • Check 8: Is paper loaded? If paper is not loaded, received faxes will be stored in the machine's memory without being printed (Memory Reception). Load paper, then press the OK button.
Ask the sender to adjust the scan settings of the fax machine. • Check 2: Is ECM RX set to OFF? Select ON for ECM RX in Adv. communication in Adv. FAX settings under Fax settings. If ECM RX is enabled, the sender's fax machine resends the fax after correcting errors automatically. Adv. FAX settings • Check 3: Is the sender's original document or scanning area of the sender's fax machine dirty? The image quality of the fax is mainly determined by the sender's fax machine.
Cannot Send a Fax Clearly • Check 1: Is the document loaded correctly? Remove the document, then reload it on the platen glass or in the ADF. Loading Originals • Check 2: Is the platen glass and/or the inner side of the document cover and/or the glass of ADF dirty? Clean the platen glass and/or the inner side of the document cover and/or the glass of ADF, then reload the document.
Telephone Problems Cannot Dial Telephone Disconnects During a Call Cannot Dial • Check 1: Is the telephone line cable connected correctly? Check that the telephone line cable is connected correctly. Basic Connection • Check 2: Is the telephone line type of the machine or the external device set correctly? Check the telephone line type setting and change it as necessary.
Problems with the Machine The Machine Cannot Be Powered On Cannot Connect to Computer Properly LCD Cannot Be Seen At All An Unintended Language Is Displayed on the LCD Printer Status Monitor Is Not Displayed
The Machine Cannot Be Powered On • Check 1: Press the ON button. • Check 2: Make sure that the power plug is securely plugged into the power cord connector of the machine, then turn it back on. • Check 3: Unplug the machine from the power supply, then plug the machine back in and turn the machine back on after leaving it for at least 3 minutes. If the problem is not resolved, contact the service center.
Cannot Connect to Computer Properly Printing or Scanning Speed Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Is Displayed If your system environment is not fully compatible with Hi-Speed USB, the machine will operate at a lower speed provided under USB 1.1. In this case, the machine operates properly but printing or scanning speed may slow down due to communication speed.
LCD Cannot Be Seen At All • If the POWER lamp is off: The machine is not powered on. Connect the power cord and press the ON button. • If the POWER lamp is lit: The LCD may be in the screen-saver mode. Press a button other than the ON button on the operation panel.
An Unintended Language Is Displayed on the LCD Select the language you want to be displayed according to the following procedure. 1. Press the Setup button, then wait for about 5 seconds. 2. Press the button once, then press the OK button. 3. Press the button once, then press the OK button. 4. Press the button repeatedly to select the rightmost menu. 5. Press the button once, then press the OK button. 6. Use the button.
Printer Status Monitor Is Not Displayed • Check: Is the printer status monitor enabled? Make sure that Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open the printer driver setup window. How to Open the Printer Driver Setup Window 2. On the Maintenance sheet, click View Printer Status.... 3. Select Enable Status Monitor on the Option menu if it is not selected.
Problems with Installation/Downloading Cannot Install the MP Drivers Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear
Cannot Install the MP Drivers • If the installation does not start even after the Setup CD-ROM is inserted into your computer's disc drive: Start the installation following the procedure below. 1. Select items from the Start menu as shown below. • In Windows 7 or Windows Vista, click Start then Computer. • In Windows XP, click Start then My Computer. 2. Double-click the CD-ROM icon on the displayed window. If the contents of the CD-ROM are displayed, double-click MSETUP4.EXE.
• Check 2: Follow the procedure below to connect the machine and the computer again. 1. Turn the machine off. 2. Unplug the USB cable from the machine and the computer, then connect it again. 3. Turn the machine on. • Check 3: If you cannot resolve the problem, follow the procedure below to reinstall the MP Drivers. 1. Click Cancel. 2. Click Start Over on the Installation Failure screen. 3. Click Exit on the "PIXMA XXX" screen (where "XXX" is your machine's name), then remove the CD-ROM. 4.
Easy-WebPrint EX Does Not Start Up or Easy-WebPrint EX Menu Does Not Appear If Easy-WebPrint EX does not start up or its menu does not appear on Internet Explorer, confirm the following. • Check 1: Is Canon Easy-WebPrint EX displayed on the Toolbars menu in the Internet Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install Easy-WebPrint EX onto your computer on the Setup CD-ROM.
About Errors/Messages Displayed If an Error Occurs A Message for Faxing Is Displayed on the LCD A Message Is Displayed
If an Error Occurs When an error occurs in printing such as the machine is out of paper or paper is jammed, a troubleshooting message is displayed automatically. Take the appropriate action described in the message. When an error occurs, a Support Code (error number) is displayed on the computer screen or the LCD.
A Message for Faxing Is Displayed on the LCD If a message is displayed on the Fax standby screen, take the corresponding action described below. Message Action Auto redial The machine is waiting to redial the recipient's number because the line was busy or the recipient did not answer when you tried to send a document. Wait for the machine to automatically redial the number. If you want to cancel automatic redialing, wait until the machine starts dialing the number, then press the Stop button.
• A different size of paper from that specified by Page size is loaded: Load the same size of paper as that specified by Page size, then press the OK button. • Page size is set to other than A4, Letter, LTR, or Legal: Set Page size to A4, Letter, LTR, or Legal. Changing the Paper Settings Note Some of page sizes are not available depending on the country or region of purchase. • Media type is set to other than Plain paper: Set Media type to Plain paper.
Change the paper A4/LTR/LGL Plain paper The paper settings are incorrect. Set Page size to A4, Letter, LTR, or Legal and Media type to Plain paper to print received faxes. Changing the Paper Settings Note Some of page sizes are not available depending on the country or region of purchase. FAX info does not match Transmission has been canceled because the machine could not detect the recipient's fax machine information or the information did not match the dialed number.
A Message Is Displayed This section describes some of the errors or messages. Note A Support Code (error number) is displayed on the computer or on the LCD for some error or message. For details on errors with Support Codes, refer to Support Code List. If a message is displayed on the LCD, see below. • A Message Is Displayed on the LCD If a message is displayed on the computer, see below.
• Check 2: Make sure that the printer port is configured appropriately in the printer driver. * In the following instructions, "XXX" signifies your machine's name. 1. Log on as a user account with administrator privilege. 2. Select items from the Start menu as shown below. • In Windows 7, select Devices and Printers from the Start menu. • In Windows Vista, select the Start menu > Control Panel > Hardware and Sound > Printers.
Check 3: Make sure that the USB cable is securely plugged in to the machine and the computer. 3. Click the General tab and make sure that there is no indication of a problem with the device. If a device error is displayed, refer to Windows help to resolve the error.
If you deselect the Send automatically from the next time check box, the information will not be sent automatically from the second time onward and a confirmation screen will be displayed at the time of the next survey. To send the information automatically, see Changing the confirmation screen setting:. • If you do not agree to participate in the survey program: Click Do not agree. The confirmation screen will be closed, and the survey at that time is skipped.
If You Cannot Resolve the Problem If you cannot resolve the problem with any of the workarounds in this chapter, please contact the seller of the machine or the service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution If the machine emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the power cord from the outlet and contact the seller or the service center. Never attempt to repair or disassemble the machine yourself.
Support Code List The support code appears on the LCD and the computer screen when an error occurs. "Support Code" means the error number and appears with an error message. When an error occurs, check the support code displayed on the LCD or the computer screen and take the appropriate action.
Support Code List (When Paper Is Jammed) If the paper is jammed, remove it following the procedure appropriate for each case.
1300 Cause Paper is jammed in the paper output slot. Action If you can see the jammed paper at the paper output slot, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord.
If you cannot remove the paper or the paper tears inside the machine, or if the paper jam error continues after removing the paper, contact the service center.
1303 Cause Paper is jammed inside the machine at the transport unit. Action If you can see the jammed paper at the front tray, or you cannot see the paper either at the paper output slot or at the front tray, remove the paper from the transport unit. Remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
Note If the paper is rolled up and it is difficult to remove, grasp the edges of the paper, then remove the jammed paper. If you cannot remove the jammed paper from the transport unit, close the transport unit, take back the machine in original position, then open the paper output cover to remove the paper. Paper Is Jammed inside the Machine 6. Close the transport unit. Note After you close the transport unit, take back the machine in original position at once. 7.
2801 Cause The document is jammed in the ADF. Action Remove the document following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory. Make sure if the machine completed sending or receiving all the faxes before disconnecting the power cord. If you unplug the power cord, all the faxes stored in the machine's memory are deleted.
5. Close the document feeder cover, then turn on the machine. When rescanning the document after clearing the error, rescan it from the first page. If you cannot remove the document or the document tears inside the machine, or if the document jam error continues after removing the document, contact the service center. Note The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
Paper Is Jammed inside the Machine If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the transport unit, or the jammed paper remains inside the machine, remove the paper following the procedure below. Important The power cannot be turned off while the machine is sending or receiving a fax, or when the received fax or the unsent fax are stored in the machine's memory.
4. Hold the jammed paper with your hands. If the paper is rolled up, pull it out. 5. Pull the paper slowly not to tear it, then pull the paper out. 6. Make sure that all the jammed paper is removed. If the paper is torn, a piece of paper may remain inside the machine. Check the following and remove the piece of paper if it remains.
7. Close the paper output cover, then reload the paper. All print jobs in the queue are canceled. Reprint if necessary. Note When reloading the paper, confirm that you are using the paper suited for printing and are loading it correctly. If the message about paper jam is displayed on the LCD of the machine or on the computer screen when you resume printing after removing all the jammed paper, a piece of paper may remain inside the machine.
In Other Cases Make sure of the following: • Check 1: Are there any foreign objects around the paper output slot? • Check 2: Is the paper curled? Load the paper after correcting its curl.
1003 Cause The machine is out of paper, or paper does not feed. Action Reload the paper and press the machine's OK button. When you load the paper, insert the paper stack until the leading edge touches the far end of the front tray.
1200 Cause The paper output cover is open. Action Close the paper output cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
1202 Cause The paper output cover is open. Action Close the paper output cover.
1250 Cause The paper output tray is closed. Action Open the paper output tray to resume printing.
1401 Cause The FINE cartridge is not installed. Action Install the FINE cartridge.
1403 Cause Appropriate FINE cartridge is not installed. Action Install the appropriate FINE cartridge. If the error is not resolved, contact the service center.
1485 Cause Appropriate ink cartridge is not installed. Action Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
1486 Cause The FINE cartridge is not installed in the correct position. Action Make sure that each FINE cartridge is installed in the correct position.
1487 Cause The FINE cartridge is not installed in the correct position. Action Make sure that each FINE cartridge is installed in the correct position.
1682 Cause The FINE cartridge cannot be recognized. Action Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact the service center.
1684 Cause The ink cartridge cannot be recognized. Action Printing cannot be executed because the ink cartridge may not be installed properly or may not be compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
1686 Cause The ink may have run out. Action The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities. Please be advised that Canon shall not be liable for any malfunction or trouble caused by continuation of printing under the ink out condition.
1687 Cause The FINE cartridge is not installed properly. Action Open the paper output cover. When the head cover opens, push up the ink cartridge lock lever to confirm that the FINE cartridges are installed properly. After that, close the paper output cover. If the error is not resolved, remove the FINE cartridges, then install them again.
1688 Cause The ink has run out. Action Replace the ink cartridge and close the paper output cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing.
1702 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1703 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1704 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1705 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1712 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1713 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1714 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
1715 Cause The ink absorber is almost full. Action Press the machine's OK button to continue printing. Contact the service center.
2700 Cause Possible causes include the following. • Some errors occurred while copying and a certain time passed. • Document is remained in the ADF. • Some errors occurred while scanning and the document is remained in the ADF. Action Take the corresponding actions below. • When you copy, press the OK button to dismiss the error, and try to copy again. • When the document is remained in the ADF, press the OK button to feed out the document.
2802 Cause No document in the ADF. Action Press the OK button to resolve the error, then operate again after loading documents.
2803 Cause The document is too long or is jammed in the ADF. Action Press the OK button to dismiss the error. Then make sure that the document you are loading meets the machine's requirements before redoing the operation. If the document is jammed, remove the jammed document following the procedure below. • If the original is jammed in the ADF: Remove the document following the procedure below. 1. If printing is in progress, press the Stop button. 2. Turn off the machine. 3.
Note The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low. In this case, reduce the number of document pages to approximately half of the loading capacity. If the document still jams, use the platen glass instead.
4100 Cause The specified data cannot be printed. Action When you print the contents on CREATIVE PARK PREMIUM, confirm the message on the computer screen, make sure that genuine Canon FINE cartridges are all installed properly, then start printing again.
5011 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5012 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5040 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5100 Cause Printer error has occurred. Action Cancel printing, turn off the machine. Then clear the jammed paper or protective material that is preventing the FINE Cartridge Holder from moving, and turn on the machine again. Important Be careful not to touch the components inside the machine. The machine may not print out properly if you touch it. If the problem is not resolved, contact the service center.
5200 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5400 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
5B02 Cause Printer error has occurred. Action Contact the service center.
5B03 Cause Printer error has occurred. Action Contact the service center.
5B04 Cause Printer error has occurred. Action Contact the service center.
5B05 Cause Printer error has occurred. Action Contact the service center.
5B12 Cause Printer error has occurred. Action Contact the service center.
5B13 Cause Printer error has occurred. Action Contact the service center.
5B14 Cause Printer error has occurred. Action Contact the service center.
5B15 Cause Printer error has occurred. Action Contact the service center.
6000 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6800 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6801 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6930 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6931 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6932 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6933 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6936 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6937 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6938 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6939 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
693A Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6940 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6941 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6942 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6943 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6944 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6945 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
6946 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
9500 Cause Printer error has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Plug the machine back in and turn the machine back on. If the problem is not resolved, contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
B200 Cause An error requiring you to contact the service center has occurred. Action Turn off the machine, and unplug the power cord of the machine from the power supply. Contact the service center. Important If you disconnect the power plug, all the faxes stored in the machine's memory are deleted.
