User Manual
imageFORMULA CR-190i II
Service and Support
A true industry leader understands that reputations are earned one customer at a time, which is why
Canon has at its foundation an uncompromising dedication to product reliability, service, and support.
From cutting-edge technology to industry-leading response times, Canon U.S.A. takes pride in delivering
complete customer satisfaction. Canon warranty and eCarePAK
®
extended service options have been
created to help save costs associated with scanner maintenance, maximize uptime throughout the life of
the product, and make you feel confident in your Canon scanning investment for years to come. You will
be afforded the following benefits:
• Parts and labor coverage under all packages, to protect from unforeseen repair costs, and limit • Parts and labor coverage under all packages, to protect from unforeseen repair costs, and limit
post-purchase expenses
• Prompt service, responsive to user needs
• Highly developed repair facilities, where product storage, maintenance, and exchange occurs,
help ensures comprehensive management and upkeep of products
• Repairs performed by Canon-certified personnel using genuine Canon parts
• Quick turnaround for repairs
• 60 years of industry leadership and quality repairs• 60 years of industry leadership and quality repairs
Canon U.S.A. also maintains a world-class 100% U.S.-based call center staffed with over 500 Canon
employees. Through your toll-free telephone access, highly trained and experienced specialists stand
ready to assist you. Committed to quick and easy resolution of all support issues, our specialists deliver
industry-leading response times and quality support, and posses the knowledge to rectify scanner
hardware issues.
The imageFORMULA CR-190i II Check Transport is bundled with One Year Advanced Exchange
Warranty Service.Warranty Service.
This
exchanges your product with a replacement product (if required), which will usually
be shipped the same business day. Parts, labor, and shipping are covered. Return shipment instructions,
carton, packaging, and shipping labels are provided with the replacement unit.
For more information about Canon service and support,
contact your point of purchase, or call 800-423-2366