Printer Guide IMPORTANT: Read this manual carefully. Use this manual when you need quick reference help for the printer feature of your machine.
Using Your Documentation Your machine includes the following documentation. This documentation has been designed so that you can easily use your machine to suit your particular needs. Setting up the machine .................................. Setting up paper ............................................ Installing Printer Driver................................ Set-up Instructions Document and paper handling ..................... Making copies................................................. Maintenance ..
How This Manual Is Organized Chapter 1 Before You Start Chapter 2 Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) Chapter 3 Printer Properties Chapter 4 Checking the Status of a Print Job Chapter 5 Troubleshooting Appendix Printer Specifications Glossary Index • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
Legal Notices Trademarks Canon, the Canon Logo, and imageCLASS are trademarks of Canon Inc. Microsoft®, Windows®, and Windows NT® are registered trademarks or trademarks of Microsoft Corporation in the United States and other countries. Other brand and product names are trademarks or registered trademarks of their respective companies. In this manual, Microsoft®, Microsoft® Windows®, and Microsoft® Windows NT® are referred to as Microsoft, Windows, and Windows NT respectively.
Contents Chapter 1: Before You Start Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 System Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Where to Find Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3 Chapter 2: Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) What is CAPT . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
How to Use This Manual ■ Symbols Used in This Manual Please read the list below of symbols, terms, and abbreviations used in this guide. WARNING • Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. In order to use the machine safely, always pay attention to these warnings. CAUTION • Indicates a caution concerning operations that may lead to injury to persons or damage to property if not performed correctly.
■ Displays Used in This Manual Screenshots of computer operation screens used in this manual may differ from the ones you actually see, depending on the model or options that come with your machine. The keys or buttons which you should press are marked with , as shown below. When multiple buttons or keys can be pressed, they will be highlighted and mentioned in the order in which they should be pressed. 4 The Wizard displays a list of available printers. Click Have Disk….
■ Abbreviations Used in This Manual In this manual, product names and model names are abbreviated as follows: Microsoft® Windows® 95 operating system: Windows 95 Microsoft® Windows® 98 operating system: Windows 98 Microsoft® Windows® Millennium Edition operating system: Windows Me Microsoft® WindowsNT®4.0 operating system: Windows NT 4.
Chapter 1 Before You Start This chapter provides an explanation of the system environments required for using CAPT (Canon Advanced Printing Technology). It also explains where to find help and information regarding the installation and use of this software.
Introduction CAPT (Canon Advanced Printing Technology) gives users of Microsoft Windows 95, Windows 98, Windows Millennium Edition, Windows NT Version 4.0, Windows 2000, Windows XP, or Windows Server 2003 (hereafter called Windows 95/98/Me/NT 4.0/2000/ XP/Server 2003) operating system the ability to make full use of the printer. CAPT enables you to print from any Windows application to your machine. System Requirements The printer driver for Windows 95/98/Me/NT 4.
Where to Find Help Here’s where to get immediate help if you are having problems installing or using the software, or your machine. README.TXT file Any hints, enhancements, limitations, and restrictions you need to be aware of when installing and using your printer driver are included in the README.TXT file provided with the software. The README.TXT file is located in /English/ folder of the software CD-ROM.
Chapter 2 Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) This chapter describes CAPT (Canon Advanced Printing Technology).
What is CAPT Canon Advanced Printing Technology (CAPT) This is a software that extends the power of the Windows operating system to a printer to speed up and simplify printing. Canon Advanced Printing Technology provides more printing control and bidirectional communication between the printer and a computer running a Windows application.
Windows 95/98/Me For installation instructions using the CD-ROM menu, please refer to the Set-up Instructions. USB Users ■ Windows 98/Me Plug and Play The following is the installation procedure of plug and play using a USB port under Windows 98. Before you install the software, make sure you do the following: Using a USB Port (USB Cable) NOTE • In order to use the printer via USB, your computer must be equipped with a USB port and it is necessary that its operation is approved by the manufacturer.
2 Select Search for the best driver for your device (Recommended) in the Add New Hardware Wizard and click Next >. 3 Place the CD-ROM into the CD-ROM drive. 4 Select Specify a location and click Browse… to select the driver in the language that you want to install. For example, if your CD-ROM drive is drive D:, browse to D:\English\Win9x, then click Next >. If you use Windows Me, browse to D:\English\WinMe.
5 Click Next > on Windows driver file search for the device. 6 When the following dialog box appears, click Finish.
7 The Add New Hardware Wizard (Canon iC D800) appears. Click Next >. 8 Select Search for the best driver for your device (Recommended) in the Add New Hardware Wizard click Next >.
9 Click only Specify a location and Browse... to select the driver you want to install. For example, if your CD-ROM drive is drive “D:”, browse to “D:\English\Win9x” and click OK. Confirm that the folder to browse is selected under Specify a location, the click Next >. For Windows Me, select Specify the location of the driver (Advanced) as D:\English\Win Me click Next > in the Add New Hardware Wizard. 10 The screen displays the selected driver file. Click Next >.
12 When the installation is complete, the following dialog box appears. Click OK to close the dialog box. Click Finish on the Add New Hardware Wizard. If other printer drivers are already installed on the parallel port (LPT 1, etc.) of the computer connected to this printer, uninstall those drivers or select File: in the port IMPORTANT selection dialog to set them for file output before installing Canon iC D800.
2 Double-click the Add Printer icon. The Add Printer Wizard dialog box appears. Click Next >. 3 Select Local Printer and click Next >.
4 The Wizard displays a list of available printers. Click Have Disk…. 5 The Install From Disk dialog box appears. Use Browse… to select the directory or enter the path name that contains the printer software, then click OK. For example, if you are using the CD-ROM to install the software, and your CD-ROM drive is drive D:, the path name would be D:\English\Win9x. If you use Windows Me, browse to D:\English\WinMe.
6 Select the printer, and click Next >. 7 Select the printer’s port, and then click Next >.
8 Enter the name you wish to use, then click Finish. 9 When the installation is complete, the following dialog box appears. To close the dialog box, click OK. Click Finish on the Add New Hardware Wizard.
Windows NT 4.0/2000/XP/Server 2003 USB Users ■ Windows 2000/XP/Server 2003 Plug and Play The following is the installation procedure of plug and play using a USB port under Windows 2000. Before you install the software, make sure you do the following: Using a USB Port (USB Cable) NOTE • In order to use the printer via USB, your computer must be equipped with a USB port and it is necessary that its operation is approved by the manufacturer. • USB is not available for Windows NT 4.0.
3 The Found New Hardware Wizard dialog box appears. Click Next >. Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard and click Next >. “Unknown” may be displayed as the name of the device. NOTE 4 Select Specify a location and click Next >.
5 The Found New Hardware Wizard dialog box appears. Click Browse… to select the driver in the language that you want to install. For example, if your CD-ROM drive is drive D:, browse to D:\English\Win2000, then click OK. If you use Windows XP/Server 2003, and your CD-ROM drive is drive D:, browse to D:\English\WinXP (For Server 2003 the path name is the same as for Windows XP.). Click Next > on Driver Files Search Results. Click Yes if the Digital Signature Not Found dialog box appears.
. 1 Plug and Play will activate and the Found New Hardware Wizard dialog box appears. Click Next >. 2 Select Search for a suitable driver for my device (recommended) in the Found New Hardware Wizard and click Next >. Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) 2 “Unknown” may be displayed as the name of the device.
3 Select Specify a location and click Next >. 4 The Found New Hardware Wizard dialog box appears. Click Browse… to select the driver in the language that you want to install. For example, if your CD-ROM drive is drive D:, browse to D:\English\Win2000, then click OK. If you use Windows XP/Server 2003, and your CD-ROM drive is drive D:, browse to D:\English\WinXP (For Server 2003 the path name is the same as for Windows XP.). Click Next > on Driver Files Search Results.
■ Windows NT 4.0 Add Printer Wizard To install CAPT on a local computer using Windows NT 4.0, you can use the Windows NT 4.0 Add Printer Wizard. 1 Log on as member of Administrators. The full control access right for the printer is necessary for the installation of CAPT. 2 From the Start menu, select Settings, then Printers. The Printers folder appears. 3 Double-click the Add Printer icon. The Add Printer Wizard dialog box appears. 4 Select My Computer, then click Next >.
6 Click Have Disk… in the Manufacturers/Printers dialog box. 7 The Install From Disk dialog box appears. Use Browse… to select the directory or enter the path name that contains CAPT, then click OK. For example, if you are using the CD-ROM to install CAPT, and your CD-ROM drive is drive D:, the path name would be D:\English\WinNT40. 8 Select your printer model from the list of printers displayed, then click Next >.
9 Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. 10 Select whether this printer is shared with other computers. If it is shared, select all the operating systems that will use this printer. Click Next >.
11 Click Yes (recommended) if you want to print a test page, or No if you do not want to print a test page, then click Finish. Windows creates the Canon iC D800 icon on the Desktop, and the Canon iC D800 icon is added to the Printers folder. 12 When the installation is complete, the following dialog box appears. Click OK to close the dialog box. 13 If you opted to print a test page, the test page prints after the installation completes, and the following dialog box appears.
■ Windows 2000/XP/Server 2003 Add Printer Wizard To install CAPT on a local computer using Windows 2000/XP/Server 2003, you can use the Add Printer Wizard. The following is the installation procedure using a parallel port under Windows 2000/XP/ Server 2003. 1 Log on as member of Administrators. The full control access right for the printer is necessary for the installation of CAPT. 2 From the Start menu, select Settings, then Printers (in Windows XP/Server 2003, select Printers and Faxes from Start menu).
IMPORTANT Checking “Automatically detect and install my Plug and Play printer” is not recommended. 5 Select the printer port you want to use, then click Next >. 6 Click Have Disk… in the Manufacturers/Printers dialog box.
7 The Install From Disk dialog box appears. Use Browse… to select the directory or enter the path name that contains CAPT, then click OK. 8 Select your printer model from the list of printers displayed, then click Next >. 2 Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) For example, if you are using the CD-ROM to install CAPT, and your CD-ROM drive is drive D:, the path name would be D:\English\Win2000.
9 Click Next > to accept the default printer name, or enter the name you wish to use, then click Next >. 10 Select whether this printer is shared with other computers. Click Next >.
11 Click Yes if you want to print a test page, or No if you do not want to print a test page, then click Next >. 12 Click Finish. Click Yes if the Digital Signature Not Found dialog box appears. NOTE Windows creates the Canon iC D800 icon on the Desktop, and the Canon iC D800 icon is added to the Printers folder. Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) 2 13 When the installation is complete, the following dialog box appears. Click OK to close the dialog box.
14 If you opted to print a test page, the test page prints after the installation completes, and the following dialog box appears. If the test page printed correctly, click OK.
Network Users Connecting to the imageCLASS D800 Series Already on Your Network If the imageCLASS D800 series is already on your network you can install it in two different ways. The easiest way is using automatic network download. If network download is not available, you can use the Add Printer Wizard. ■ Network Download 1 Open Explorer and browse the network until you can see the Canon iC D800 printer icon.
4 Enter the network path or print queue that you want to connect to, or use Browse… to open the Browse for Printer dialog box to select the printer. NOTE Depending on your network environment, the installation of the driver may be carried out automatically. In this case you need not perform steps 5 to 8 below. 5 The Wizard displays a list of available printers. Click Have Disk…. 6 The Install From Disk dialog box appears.
■ Windows NT 4.0/2000/XP/Server 2003 Add Printer Wizard To install CAPT for a network printer you can use the Windows NT 4.0/2000/XP/Server 2003 Add Printer Wizard. 1 Log on as a member of Administrators. The full control access rights for the printer is necessary for the installation of CAPT. 2 From the Start menu, select Settings, then Printers (in Windows XP/Server 2003, select Printers and Faxes from Start menu). The Printers (in Windows XP/Server 2003, Printers and Faxes) folder appears.
Printer Sharing By using your imageCLASS D800 series machine on a network, users can share the device for printing. Printer sharing with the imageCLASS D800 series requires that both the print server and the client devices are using Windows 95 or later, or Windows NT 4.0 or later. The print server and client do not need to use the same operating system, and it is possible to print from a Windows 95/98/Me client to a Windows NT 4.0/2000/XP/Server 2003 print server, or vice versa.
Connecting the imageCLASS D800 Series as a Network Printer If you plan to share the imageCLASS D800 series on a network, install the print server locally, then make the following settings. See your print server system documentation for more information. ■ Windows 95/98/Me Server Settings Network Settings 1 Double-click the Network icon in the Control Panel. 3 Select Service, then click Add....
5 Select File and printer sharing for Microsoft Networks in the Network Services box, then click OK. 6 Click File and Print Sharing.... NOTE Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) 2 Be sure there is a check by “I want to be able to allow others to print to my printer(s)”.
7 Select the Access Control tab and check either “Share-level access control” or “User-level access control”. 8 Click OK and then restart Windows.
Printer Settings Share-level access control 1 Open the Canon iC D800 Properties window, then check “Shared As” in the Sharing tab. 2 Enter the Share Name, Comment, and Password as needed. 3 Click OK.
User-level access control 1 Open the Canon iC D800 Properties window, then check “Shared As” in the Sharing tab. 2 Enter the Share Name and Comment as needed. 3 Click Add..., and select the users allowed to access the printer.
4 Click OK when you have finished adding users. 5 Click OK again. Do not enter space or special character in the Share Name.
■ Windows NT 4.0/2000/XP/Server 2003 Server Settings Add Server Service (Windows NT 4.0) 1 Double-click the Network icon from the Control Panel. 2 Select the Services tab, and if the Server is not shown, click Add.... 3 Select the Server, and click OK. Installing the Printer Driver (Canon Advanced Printing Technology (CAPT)) 2 4 Restart Windows.
Add Server Service (Windows 2000) 1 From the Start menu, select Settings, then Network and Dial-up Connections. The Network and Dial-up Connections folder appears. 2 Right-click the Local Area Connection icon, then select Properties from the menu. The Local Area Connection Properties dialog box appears. 3 Select File and Printer Sharing for Microsoft Networks, then click OK. Add Server Service (Windows XP/Server 2003)* 1 From the Start menu, select Control Panel. The Control Panel folder appears.
5 Select File and Printer Sharing for Microsoft Networks, then click OK.
Printer Sharing Settings 1 Open the Canon iC D800 Properties window, then check “Shared as” in the Sharing tab. 2 Enter the Share Name as needed. 3 Click OK. The printer icon changes to indicate sharing. Sharing settings may also be made during installation. NOTE ■ Status Display The status of a shared printer displays on both the print server and client computer, and job operations can execute from either.
Canon iC D800 Group After installation is complete, CAPT program group is created. • Canon iC D800 Help Selects the Canon iC D800 Help file for CAPT. • Canon iC D800 Status Window Displays the Canon iC D800 Status Window. • Canon iC D800 Trouble Shooter Starts the Trouble Shooter program for CAPT. It helps you solve printing problems in Windows 95/98/Me or NT 4.0/2000/XP/Server 2003. ( Chapter 5, Troubleshooting) • Canon iC D800 Uninstallation Starts the uninstall program for CAPT.
Printing with CAPT CAPT offers bidirectional communication between the computer and machine. To take advantage of the bidirectional communication, one end of a bidirectional parallel cable connects to the printer and the other end connects directly to your computer. You must use a bidirectional cable for proper operation. NOTE If a printing problem occurs, the Canon iC D800 Status Window automatically opens and identifies the problem.
Chapter 3 Printer Properties This chapter describes the dialogs and settings on the Printer Properties screens. It includes the following information: • Windows 95/98/Me Printer Properties • Windows NT 4.
Windows 95/98/Me Printer Properties With CAPT, you initiate printing as you normally would from a Windows application. From the Print dialog box, usually accessed from an application’s File menu, you can select Properties to proceed to the Canon iC D800 Properties dialog box and its printing options. • You can open the Properties dialog box from the Printers folder. The number of tabs displayed in the Properties dialog box depends on how you have your system set up. Screens examples use Windows 98.
■ General Tab Lets you print a test page or define separator pages. Refer to your Windows operating system documentation for more information.
■ Details Tab Specifies the printer port and time-out settings. Refer to your Windows operating system documentation for more information.
■ Sharing Tab Specifies the printer-sharing settings. This tab is available only when file and printer sharing is enabled. Refer to your Windows operating system documentation for more information.
■ Page Setup Tab Specifies paper size, scaling, number of copies, orientation, and pages per sheet. Printer Properties 3 Default settings depend on the country/region of purchase. Page Size lets you select the paper size you are working with in your application (A3, B4, A4, B5, A5, Letter, Legal, Executive, Statement, DL, COM10, ISO-C5, Monarch, and three custom paper sizes. The names of the custom paper sizes are set with the Custom Paper Size... option).
Manual Scaling lets you shrink or enlarge images. This option only appears when 1 Page per Sheet is selected as the Page Layout. Check on the check box to set a reduction or enlargement percentage (10 to 200). View Settings To get a quick view of your current settings, click View Settings, which is located on the Page Setup, Finishing, Paper Source and Quality tabs. Click on the tabs in the View Settings dialog box to view the settings for each tab. Custom Paper Size Settings Custom Paper Size...
Selecting a Custom Paper Size Setting 1 Select one of the predefined sizes from the Custom Paper List. 2 If you wish, enter a unique name in the Name area. 3 Select the Unit of measurement (Millimeter or Inch). 4 Define the Paper Size using the Width (3.00 to 8.50 inches (76.2 to 215.9 mm)) and Height (5.00 to 14.00 inches (127.0 to 355.6 mm)) settings. 5 Click OK to accept your changes. Printer Properties 3 If you wish to restore the default settings to all of the custom sizes, click Restore Defaults.
Overlay Overlay Printing allows to overlay the document created in any Windows application onto a preselected form file. For example, if there is a form file containing a company name, logo, or address, it will be printed in the same position on each page of the document altogether with the print data created in an application. You can easily create perfectly formatted documents with the same appearance from any Windows application.
Setting Overlay To make settings for overlay, printing click Overlay... on the Page Setup tab. The Overlay dialog box appears. Use Browse… to select the file that contains the overlay data. Printer Properties 3 Default settings depend on the country/region of purchase. File Name sets the file name to use as the overlay form. The File Name dropdown list stores up to nine file names beside the default (none) setting. You can use Browse... button to select the file that contains the overlay data.
Overlay Placement Print results may differ depending on the placement of the overlay and application print data (Background/Foreground). When the overlay and application print data overlap, print result may differ depending on the overlay file format and the application being used. Settings for overlay printing of your machine allow you to place overlay form in the foreground (in front) or in the background (in back) of the application print data.
■ Finishing Tab Specifies how final output is collated and printing pages in reverse output order. Check the check boxes to collate the document or print it in reverse output order.
■ Paper Source Specifies the paper source and paper type settings. Printer Properties 3 Paper Source lets you specify paper feed method. Select from Cassette or Multi-purpose Tray.
■ Quality Tab Specifies the resolution, halftoning method, brightness, and contrast settings. Printer Properties 3 Resolution lets you specify the printer’s resolution in dots per inch (600 dpi,300 dpi). Halftones is the process of converting a greyscale image to black dots and white (unprinted) dots that simulate the grey shades in the original image. Different halftone patterns give different grey shade results. Brightness is the relative proportion of light and dark areas.
Detailed Settings Details... accesses the settings for toner saver, and Image Refinement. Toner Save thins the black areas of print data, so toner consumption is reduced. Image Refinement is a printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics.
Windows NT 4.0/2000/XP/Server 2003 Printer Properties and Default Document Properties The CAPT driver for Windows NT 4.0/2000/XP/Server 2003 has two main dialog boxes: the Printer Properties dialog box and the Default Document Properties* dialog box.
■ General Tab Specifies to print a test page and separator pages. Refer to your Windows operating system documentation for more information. Printer Properties 3 ■ Ports Tab Lets you specify the port to which the printer is attached. Refer to your Windows operating system documentation for more information.
■ Scheduling Tab Lets you define print spooling settings. Refer to your Windows operating system documentation for more information. Spool print documents so program finishes printing faster and Start printing immediately are set automatically when you install the printer driver. Printer Properties 3 ■ Sharing Tab Specifies the printer-sharing settings. Refer to your Windows operating system documentation for more information.
■ Security Tab Lets you specify security settings. Refer to your operating system documentation for more information.
■ Paper Selection Tab This printer driver supports three custom paper sizes. Using the custom forms defined on the Forms tab in the print server’s Properties dialog box, you can add information about the custom paper sizes. Form definitions must conform to the printer’s specifications. Printer Properties 3 Selected Paper dialog box gives you the ability to define up to three custom paper sizes (Size 1, 2, & 3). Select the size and click the Change Paper... button.
Setting up custom paper sizes The following procedure explains how to setup a custom paper size. 1 Click Start Settings Printers (on Windows XP/ Server 2003, Printers and Fax). 2 Open the File menu and select Server Properties. Printer Properties 3 3 Check the Create a New Form box on the Form tab in the Print Server Properties dialog box. 4 Type a name for your setup in the Form Description for box. 5 Select Metric or English. 6 Enter the values for Width 5" to 14" (127mm to 355.
7 Click Save Form. Be sure to enter all the values required in Step 6 . Repeat the Steps 3 to 7 to setup more custom paper sizes.
■ Page Setup Tab Specifies paper size, scaling, number of copies, orientation, and pages per sheet. Default settings depend on the country/region of purchase. Page Size lets you select the paper size you are working with in your application (A3, B4(JIS), A4, B5(JIS), A5, Letter, Legal, Executive, Statement, Envelope DL, Envelope #10, Envelope C5, Envelope Monarch, and three custom paper sizes). Printer Properties 3 Output Size lets you select the paper size to print on.
View Settings To get a quick view of your current settings, click View Settings, which is located on the Page Setup, Finishing, Paper Source and Quality tabs. Click on the tabs in the View Settings dialog box to view the settings for each tab. For example, if there is a form file containing a company name, logo, or address, it will be printed in the same position on each page of the document altogether with the print data created in an application.
Setting Overlay To make settings for overlay printing click Overlay... on the Page Setup tab. The Overlay dialog box appears. Use Browse… to select the file that contains the overlay data. Default settings depend on the country/region of purchase. File Name sets the file name to use as the overlay form. File Name dropdown list stores up to nine file names beside the default (none) setting. You can use Browse... button to select the file that contains the overlay data.
Overlay Placement Print results may differ depending on the placement of the overlay and application print data (Background/Foreground). When the overlay and application print data overlap, print result may differ depending on the overlay file format and the application being used. Settings for overlay printing of your machine allow you to place overlay form in the foreground (in front) or in the background (in back) of the application print data.
■ Finishing Tab Specifies how final output is collated and sets printing pages in reverse output order. Check the check boxes to collate the document or print it in reverse output order. Printer Properties 3 Preferences Preferences... on the Finishing tab window opens the Preferences dialog box. The check box lets you turn EMF Spooling on. If this is not checked, EMF Spooling will be off. This setting is unchecked by default.
■ Paper Source Tab Specifies the paper source and paper type settings. Paper Source lets you specify paper feed method. Select from Cassette or Multi-purpose Tray.
■ Quality Tab Specifies the resolution, halftoning method, brightness, and contrast settings. Resolution lets you specify the printer’s resolution in dots per inch (600 dpi, 300 dpi). Printer Properties 3 Halftones is the process of converting a greyscale image to black dots and white (unprinted) dots that simulate the grey shades in the original image. Different halftone patterns give different grey shade results. Brightness is the relative proportion of light and dark areas.
Detailed Settings Details... accesses the settings for toner saver and Image Refinement. Toner Save thins the black areas of print data, so toner consumption is reduced. Image Refinement is a printer technology from Canon, with which the printer automatically senses and refines the jagged edges and ragged curves of characters and graphics.
Chapter 4 Checking the Status of a Print Job This chapter describes how to check the status of print jobs. You can track and control your print jobs using either of the following methods: • The Canon iC D800 Status Window Tells you exactly what is happening with the current print job. • The Windows Printers (in Windows XP/Server 2003, Printers and Faxes) folder Helps you control and manage all print jobs in a queue for all printers installed in Windows.
Opening the Status Window The Canon iC D800 Status Window opens automatically in the following situations: • When you print a document, provided “While Printing” is selected for “Display Printer Status Window” the Option Settings dialog box of the Status Window. • When an error occurs or user action is required. • When Windows starts, if the Status Window was open the last time Windows was closed.
Using Canon iC D800 Status Window The Status Window is a program used to display the status of jobs and perform printer operations. Menu bar Printer icon Printer status message area Animation area Message area Progress bar Tool bar Tab window Status bar Window area Description Menu bar Contains menu options to control the Status Window and the printer. Printer icon Displays the current printing status and error conditions. Printer status message area Displays the current status of the printer.
■ Using the Menu Bar Job Menu You can select the Job menu from the menu bar of the Canon iC D800 Status Window: The Job menu includes the following options: • Pause temporarily halts printing of the current document. After the current page completes printing, the printer pauses until you select Resume. • Resume resumes printing with the next page of the document you paused. • Cancel cancels printing of the document currently being printed.
Settings Menu You can select the Settings menu from the menu bar of the Canon iC D800 Status Window: The Settings menu includes the following selections: • Options... opens the Option Settings dialog box that lets you change the settings for the Status Window. • Port... opens the Port Setting dialog box when the printer is connected to a local parallel port. This setting is unavailable if the printer is not connected to a local parallel port, or while printing is in progress.
• Display Printer Status Window lets you select when the Status Window displays. • While printing—The Status Window opens automatically each time you print. • Only when Errors Occur—The Status Window opens only when an error occurs. To manually open the Status Window, click the Status Window icon in the Windows taskbar, and then click the Canon iC D800. You can change display options even as a document prints, but the changed settings do not take effect until the next print job.
■ Using the Help Menu You can select the Help menu from the menu bar of the Canon iC D800 Status Window: • Help Topics displays the search window for help topics. • About displays the Status Window version information.
■ Using the Toolbar The toolbar has three buttons that you can use to pause, resume, or delete the current print job. Pause: Temporarily halts printing the current document. The current page finishes printing. Resume: Continues printing after a pause. Printing restarts with the next page of the document you paused. Cancel: Cancels the current print job. If you are printing several documents, CAPT continues to the next print job in the queue and displays the status of that print job.
■ Using the Tab Window Print Job Details This tab shows information related to the job that is currently being printed. The following types of information are displayed: • Document Name • User Name • Host Name • Approx. Time Remaining • Approx. Finish Time Some of this information may not be displayed, depending on the printer status.
Print Job Log • Document Name • Result • Owner • Pages • Complete Time The job history displayed in the job information area can list a history of up to the most recent 100 jobs. The job logs list clears whenever you terminate the Status Window. 4 Checking the Status of a Print Job This tab shows information related to jobs that are completed.
Print Job List • • • • Document Name Status Owner Started at 4 Checking the Status of a Print Job This tab shows information related to the jobs that have not yet started.
Network Printer Status Viewing the print status The status of a network printer can be viewed on the print server as well as the client. For job status to be displayed in the client’s Status Window, the print server’s Status Window must be running. If the status option “While Printing” has been selected for “Display Printer Status Window” in the Option Settings dialog box of the Status Window on the client, the client’s Status Window opens automatically once printing from the server starts.
The Status Window Icon If you minimize the Status Window, the icon on the taskbar inform you the printer status. When you click this taskbar button, the Status Window opens and the icon appears in the Status Window. Types of the Status Window icons and taskbar icons are listed below. Printer Ready Indicates that the printer is ready to print. Printing Paused Indicates that printing has paused. Attention Required Warning An error has occurred and the printer may require service.
Chapter 5 Troubleshooting This chapter includes information to help you solve printer problems. A problem might have one or a combination of causes, such as a computer malfunction, software errors, printer cable or other printer problems. Many printing problems are related to how your software interacts with the printer. If you can print a self test but the printer does not print other jobs, or your printed output is not what you expected, the problem is with your computer, software, or cables.
Printer Problems Cause Solution Printer does not print Paper might not be loaded. Make sure that paper is loaded. A copy job might not have been completed due to the Out of Paper status. The print job will start automatically when the copy job is completed. Please, load paper. Print jobs might be stalled. Check the Canon iC D800 Status Window for stalled jobs. The cartridge might not be installed correctly. Check that the cartridge is installed correctly.
Cause Solution Printout is wrong There might be a communications problem between the printer and your computer. Make sure that your cable connections are secure. Make sure that your parallel interface cable is less than 9.9 feet (3.0 m) or USB interface cable is less than 16.5 feet (5.0 m) long. Make sure that you are not using a switch box. Check that you have selected the correct printer driver in Windows. The wrong printer is selected in the Printers folder.
CAPT Problems Cause Solution CAPT is not working properly The CAPT (Canon iC D800) driver is not selected as the default printer driver for the imageCLASS D800 series. Specify the CAPT (Canon iC D800) driver as the default driver for the imageCLASS D800 series. The software might not be installed properly. Refer to “Using the Trouble Shooter” on p. 5-8. To check if CAPT is installed correctly, try printing a page from an application. If the print fails, CAPT is not installed correctly.
Cause Solution “File not found on CDROM” error when starting the CD-ROM Menu. The program is loaded from the hard disk drive. Remove the CDMENU.EXE file from your hard disk drive and restart the CDROM Menu program from the compact disc labeled “User Software”. Cannot install CAPT using a USB port. (Windows 98/Me/2000/ XP/Server 2003) A USB class driver is not properly installed. Perform the following steps.
CAPT Messages CAPT displays the status of your printing environment and current print job in the Status Window. Alerts Alerts identify problems that must be corrected before printing can continue. Sometimes messages inform you to do something, such as clear jammed paper. In other cases, alerts tell you what is wrong and how to fix it. Action Out of paper The printer is out of paper. Add paper. When you add paper, the Status Window displays “Ready to Print” automatically.
Message Action Communication error Your computer and printer are not communicating. This happens if the printer power shuts off, the cable is disconnected, or the cable is not bidirectional. Printer Error Canon Advanced Printing Technology has detected an internal device error. 1 Unplug. 2 Reinsert the power plug into the power outlet. 3 If the same error occurs, unplug the power plug again. 4 If the error persists, contact your local authorized Canon service representative.
Using the Trouble Shooter The Trouble Shooter is a utility for solving printing problems in Windows 95/98/Me or NT 4.0/2000/XP/Server 2003. The Trouble Shooter checks for system configuration setting errors, and if possible, makes automatic corrections. The Trouble Shooter does not detect problems related to hardware, such as printer cable problems, parallel port failure, or ECP setting errors. To start the Trouble Shooter, select the Canon iC D800 Trouble Shooter icon in the Canon iC D800 group.
When Trouble Shooter is done checking your files, it displays a dialog box similar to the one below. While Trouble Shooter is running, it saves a log file with the name tshooter.tmp in your system temp directory, such as \windows\temp or \temp. When you click OK in the above dialog box, the Windows Restart dialog box appears. You must restart Windows for corrections made by the Trouble Shooter to take effect.
Uninstalling CAPT If CAPT is not working properly, it might help to remove it and install it again. Before you begin, be sure you have the installation software available for installation. Before uninstalling CAPT, make sure you close all running applications. To uninstall: 1 Click the Start button, then point to Programs (in Windows XP/Server 2003, All Programs). 2 Point to Canon iC D800. 3 Click Canon iC D800 Uninstallation. 4 Follow the on-screen instructions. NOTE In Windows NT 4.
Appendix A Printer Specifications Hardware Printing speed: 16 pages per minute (Letter) Resolution: 600 dpi Paper sizes: Letter Plain paper, colored paper, recycled paper Maximum capacity: 500 sheets (20 lb bond (80 g/m2 paper)) Multi-purpose Tray: 3 x 5 inches to 8-1/2 x 14 inches (76.2 x 127 mm to 216 x 356 mm) Plain paper, colored paper, recycled paper, transparencies, tracing paper, thick paper, labels, envelopes, postcards Maximum capacity: 100 sheets (20 lb bond (80 g/m2 paper)), stack approx.
Glossary A AC Alternating Current. The type of electrical current typically available from household wall outlets. Adapter An optional device that allows you to connect your printer directly to a network. See Peer-topeer connection. Alert A message displayed in the Printer Status Window when a problem or condition caused the Canon Advanced Printing Technology to pause printing. You must follow the on-screen instructions before printing resumes.
Collate To print multiple copies of a multi-page document in sequential page order. Command An instruction that tells the printer to perform a certain function. Commands are sent from the computer to the printer via the interface cable when the printer is ready. Contrast The degree of difference between the lightest and darkest areas of an image. Decreasing contrast lightens the dark areas and darkens the light areas; increasing it darkens the dark areas and lightens the light areas.
Folder A container in which documents, program files, and other folders are stored on your disks. Formerly referred to as a directory. Font A complete set of characters of the same size and style, for example, 12-point Courier bold. Form A custom paper size, with width and height defined by the user. G Greyscale image A bitmap image that stores data for each dot as a shade of grey, rather than as black or white.
J Jam A situation created when paper becomes caught along the paper path. You must remove jammed paper before you can continue printing. K Kilobyte (KB) A unit of measurement, representing the binary number 1024, used to describe printer or computer memory size in thousand-byte units. L Landscape The printing of text and graphics along the length of the page. Local printer A printer that is directly connected to your computer, using a parallel or USB cable.
Overlay Refers to printing in which data that is common to all the pages, such as a logo, titles or table structure, is overlaid with the print data from the application. P Paper feed The act of guiding a sheet of paper into the printer’s paper path. Paper jam A situation created when paper becomes caught along the paper path. You must remove jammed paper before you can continue printing. Paper path The route that paper travels through the printer. Paper Source Source of paper feed.
Platen The document scanning unit. Slide it aside to access internal parts of the machine for maintenance or removing paper jams. Point size Character height is defined in points: one point is 1/72 of an inch. Portrait The printing of text along the width (short edge) of the page. Print job A document that a Windows application has processed and sent to the Spooler to be added to the print queue or directly to the printer.
R Random Access Memory (RAM) The working memory of the computer in which programs and data are temporarily stored while you use them. Resetting or shutting off the computer clears all information from RAM. Printing very complicated documents might require closing other running programs or adding more RAM to the computer. See Physical RAM, Virtual Memory. Resolution The density of dots for any given output device, expressed in terms of dots per inch (dpi).
Start menu The menu that presents commands that are a starting point for all work you do on your computer, such as starting a program, opening a document, finding a file, and getting help. You open the Start menu by clicking the Start button displayed on the Desktop. Status options Settings which determine when the Printer Status Window opens and whether sounds play with messages.
U USB interface Universal Serial Bus. A new serial interface standard which automatically recognizes connections (Plug and Play) to allow plugging and unplugging connectors with the power still turned on to the PC or peripheral equipment. V Virtual Memory Space on the hard disk that Windows uses for temporary data storage as if it were actually random access memory (RAM). Windows does this by means of a swap file.
Index Numerics D 600 dpi A-1 Default setting G-2 Details tab, Windows 95/98/Me 3-4 Details... button 3-15, 3-30 Device Busy 5-7 Device time-out 5-3 Dialog boxes Windows 95/98/Me printer properties 3-2–3-15 Windows NT 4.0/2000/XP/Server 2003 printer properties 3-16–3-30 dpi G-2 Driver, See Printer driver Abnormal condition icon 4-13 AC G-1 Add Printer Wizard Windows 2000/XP/Server 2003 2-22–2-27 Windows 95/98/Me 2-8–2-12 Windows NT 4.
Landscape G-4 Local printer 2-2–2-27 M Megabyte G-4 Memory, Insufficient 5-6 Menu bar Status Window 4-3 using 4-4–4-6 Messages 5-6–5-7 Minimizing, Status Window 4-13 Multi-purpose tray A-1 Multi-purpose Tray is Out of Paper 5-6 N NetPilot G-4 Network Adapter G-4 Network printer 2-32–2-41 No power supplied 5-2 O Options menu, using 4-5–4-6 Orientation G-4 Out of paper 5-6 Overlay 3-9, 3-24, G-5 P Page setup tab custom paper size 3-7 Windows 95/98/Me 3-6 Windows NT 4.
S U Scaling G-7 Scheduling tab, Windows NT 4.0/2000/XP/Server 2003 3-18 Security tab, Windows NT 4.0/2000/XP/Server 2003 3-19 Selecting custom paper size 3-8 Server G-7 Server settings Windows NT 4.0/2000/XP/Server 2003 2-38 Settings menu, using 4-5–4-6 Settings, printer sharing 2-41 Sharing tab Windows 95/98/Me 3-5 Windows NT 4.
