User’s Guide Table of Contents Introduction Before Using Your Machine The following FINE Cartridges are compatible with this machine. For details on FINE Cartridge replacement, refer to “Replacing A FINE Cartridge” in this guide. QT5-0860-V01 XXXXXXXX ©CANON INC.
Model Name K10297 (FAX-JX500/JX300/JX200/JX201) Copyright © 2007 by Canon Inc. All rights reserved. No part of this publication may be reproduced, transmitted, or copied in any form whatsoever without expressed written permission from Canon Inc. Trademarks Canon is a registered trademark of Canon Inc. All other product and brand names are trademarks of their respective owners. About Consumables Consumables (ink tanks / FINE Cartridges) are available for 5 years after production has stopped.
Introduction Useful Information z Replacing a FINE Cartridge When the ink in the FINE Cartridge starts to run out, the machine will switch to memory reception of faxes. See “Printing a Document in Memory” on page 35 See “Replacing a FINE Cartridge” on page 57 See “Aligning the FINE Cartridge” on page 60 z One-touch and Coded Dial Numbers You can register One-touch and Coded Dial numbers in your fax machine to make sending faxes easier and faster.
Reading the Documentation This guide provides detailed information on how to set up, operate, maintain, and troubleshoot your fax. Please read the list below to become familiar with the symbols, terms, and abbreviations used in this guide. Warning Indicates a warning concerning operations that may lead to death or injury to persons if not performed correctly. In order to use the machine safely, always pay attention to these warnings.
Safety Precautions Please read the safety warnings and cautions provided in this manual to ensure that you use the machine safely. Do not attempt to use the machine in any way not described in this manual. Warning This product emits low level magnetic flux. If you use a cardiac pacemaker and feel abnormalities, please move away from this product and consult your doctor. Warning You may cause an electric shock, fire, or damage the machine if you ignore any of these safety precautions.
Choosing a location Do not install the machine in a location that is unstable or subject to excessive vibration. Do not install the machine in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, install the machine in a location with an ambient temperature range of 15°C to 27.5°C (59°F to 81.5°F) and humidity of 20% to 80% (condensation free). Do not place the machine on a thick rug or carpet.
Before Using Your Machine Main Components and Their Functions (1) (2) (3) (4) (5) (6) (7) (8) (9) (10) (1) Document Cover (2) Paper Support (3) Multi-Purpose Tray (4) Document Tray (5) Document Guide (6) Paper Guide (7) Handset (8) Operation Panel (9) Printer Cover (10) Cartridge Holder Before Using Your Machine 5
Operation Panel (1) (15) (2) (3) (4)(5) (6) (7)(8)(9)(10)(11)(12) (13) (14) (19) (20)(21) (22)(23) (16) (17) (18) (15) One-Touch Speed Dialing button (see page 12) (1) [Maintenance] (see page 55) (2) [ON/OFF] (see page 7) (3) [Receive Mode/Resolution] (see page 17, page 19, page 28) (16) [Pause] (see page 22) (4) [Menu] (see page 9) (18) [Clear] (see page 9) (5) Ink Lamp (see page 55) (19) [Hook] (see page 18) (6) [Caller History] (see page 21) (20) [Start/Copy] (7) LCD (Liquid Crystal Displ
Turning the Machine ON and OFF Turn on the machine before starting printing. Turning on the Machine Before turning on the machine, confirm that the FINE Cartridge is set into place. Note If preparatory operations are not yet finished, follow the Easy Setup Instructions to complete them. 1 To turn on the machine, press [ON/OFF]. [ON/OFF] flashes green for a while, and then turns on. Note z If an error message is displayed on the LCD, see “LCD Messages” on page 74.
Guidelines for Entering Numbers, Letters, and Symbols When you come to a step that requires you to enter a name or number, see the table below to determine which numeric button to press for the letter you want.
z To delete a character: (1) In number mode, press [[]. In uppercase or lowercase mode, use [[] or []] to move the cursor under the incorrect letter. Then press [Space]. z To delete an entire entry: (1) 3 4 Press [Clear]. Continue entering other letters or numbers using the numeric buttons. When you have finished entering characters, press [Start/Copy] to register the entry. Setting the TEL LINE TYPE Before using your fax, make sure it is set for the telephone line type of your telephone system.
Registering Sender Information You can register sender information (Transmit Terminal Identification (TTI)) in your machine so that your name, your fax/telephone number, and the date and time of transmission are printed in small type at the top of each page to be received. Thus, whenever you send a fax from this machine, the recipient receiving the fax knows who sent it, and when it was sent.
Registering Your Fax/Telephone Number and Name This information appears at the top of each document you send. 1 2 3 4 Press [Menu]. Use [{] or [}] to scroll through the menus and select , then press [Start/Copy] twice. The LCD displays . Use [{] or [}] to select , then press [Start/Copy]. Enter your fax number (up to 20 digits) using the numeric buttons, then press [Start/ Copy] twice (see page 8). You can enter a space to make your number easier to read.
8 9 Use [{] or [}] to select the week in which the summer time starts, then press [Start/Copy] twice. The LCD displays . Use [{] or [}] to select the day in which the summer time starts, then press [Start/ Copy] twice. TIME 02:00 10 Use the numeric buttons to enter the time at which the summer time will take effect, then press [Start/Copy]. The LCD displays . 11 Use [{] or [}] to select , then press [Start/Copy] twice. The LCD displays .
6 Enter the party's name (up to 16 letters) using the numeric buttons, then press [Start/Copy] to register the name. (see page 8). CANON :A Note To delete the name and number registered under the one-touch speed dialing button, press [Clear] and [Start/Copy] after you perform steps 1 to 4. 7 To assign additional one-touch speed dialing numbers, repeat from step 4. To finish, press [Stop].
Document Requirements Types of Document You Can Scan z Scanned Area z Size The actual area scanned by the fax is shown below. You can load documents larger than 105 mm wide and 105 mm long. The maximum size of document that can be loaded is 216 mm wide by 400 mm long. Min. 105 mm 3.0 ±3.0 mm A4 Min. 105 mm Max. 400 mm 292 mm 2.0 ±2.0 mm 208 mm 1.0 ±3.5 mm 1.0 ±3.5 mm Max. 216 mm Note If you use documents smaller than A4 size, align the document with the left Document Guide.
Paper Requirements Your fax supports A4-, letter-, and legal-size paper in portrait orientation. You can use regular copier paper, cotton bond paper, or typical letterhead. Your fax does not require special ink jet paper. Always use paper without curls, folds, staples, or damaged edges. Look at the label on the package to see if the paper has a preferred side for printing. Note Be sure to test paper before purchasing large quantities.
2 3 Squeeze, then slide the Paper Guide to the left. Insert the stack face up into the MultiPurpose Tray (1), and align the right edge of the stack with the right side of the MultiPurpose Tray. Then slide the Paper Guide (2) snugly against the left edge of the stack. Be careful not to press the Paper Guide strongly against the stack, or the paper will not be fed properly.
Copying Making Copies One of the convenient features of the fax is its ability to make high quality copies. You can make up to 99 copies of one document at a time. If you make copies of multiple documents at a time, the number of pages the fax can scan into memory is as follows: z COPY STANDARD/COPY FINE/COPY DRAFT = 10 pages Note z The number of pages the fax can scan into memory is not affected by the scanning resolutions (see page 19).
Sending Faxes Sending Documents Before you send a document, see “Documents Requirements” on page 14, and “Loading Documents and Paper” on page 15. Note z If paper jams, see “Troubleshooting” on page 65. z You can send up to 20 A4-size (10 legal-size) pages at a time (based on the Canon FAX Standard Chart No.1, standard resolution). You cannot add pages while the fax is sending.
3 If a person answers, converse normally, then ask them to press the start button on their fax. Press [Start/Copy] and hang up. If you hear a high pitch tone, press [Start/Copy] and hang up. Note z If you pressed [Hook] in step 2, you need to pick up the Handset when a person answers the phone. z The fax will beep if the Handset is not hang up properly. Make sure the Handset is seated properly in its cradle. If you do not want the fax to beep, disable the setting (see page 49).
3 4 Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Use [{] or [}] to adjust the scanning contrast, then press [Start/Copy]. You can select , or . 5 Press [Stop]. Setting ends and the fax returns to standby mode.
Sending a Document Using Directory Dialing This feature is convenient when you know the other party’s name but cannot recall the one-touch speed dialing button or the code for coded speed dialing where the number is registered. This procedure can also be used to look up the other party’s name and retrieve the number for dialing. 1 Load the document face up into the Document Tray. See “Loading Documents and Paper” on page 15. You can set the scanning resolution and the contrast (see page 19).
1 Press [Caller History], then wait for 2 seconds or press any button. The numbers, names, and date and time from which you have received calls recently will be displayed on the LCD. 01: 3456XXXX ] CANON ] 20/12 2006 13:30 z Press [Redial] or [Coded Dial/Directory] to switch between the date and time, name, and phone/fax number on the LCD. 2 Use [{] or [}] to select the receiving party, then press [Start/Copy]. The fax begins calling the number.
z Canceling Manual Redialing To cancel manual redialing, press [Stop]. You may then need to press [Start/Copy] for a few seconds to feed out the document. See “Jams in the Document Tray” on page 65. Automatic Redialing z What is Automatic Redialing? When you are sending a document and the receiving party’s line is busy, the fax waits the specified time and then dials the same number again. You can set the fax to redial several times if previous attempts fail because of a busy signal.
6 7 8 Use the numeric buttons, or [{] or [}] to enter the number of times you want the fax to redial, then press [Start/Copy] twice. The LCD displays <2MIN.>. Use the numeric buttons, or [{] or [}] to enter the time interval between redialing attempts, then press [Start/Copy]. Press [Stop]. The fax returns to standby mode. Delayed Sending Your fax can send a document automatically at a preset time.
9 The fax will automatically dial at the programmed time. Sending Other Documents While the Fax is Set for Delayed Sending You can send, receive, and copy other documents even when the fax is set for sending at a preset time. To send or copy other documents after setting the fax for delayed sending, simply send or copy using any other sending procedure in this guide.
Sequential Broadcasting Sending a Document to More Than One Location Sequential broadcasting sends one document to more than one location.
Receiving Faxes Different ways to receive a document Your fax provides you with several modes for receiving documents. To determine which mode best suits your requirements, see the table below. FAX/TEL MODE/NET SWITCH* Automatically switches between fax and voice calls. Receives documents automatically and rings for voice calls (see page 28). RECEIVE INCOMING CALL ...
Setting the Receive Mode Once you have decided which mode is suitable for your needs, set the mode by pressing [Receive Mode/Resolution]. 1 Press [Receive Mode/Resolution]. Every time you press [Receive Mode/Resolution], the mode changes cyclically. Receiving Faxes Note z If paper jams, see “Troubleshooting” on page 65. z If the Ink Lamp lights up faxes will be received to memory.
8 Use [{] or [}] to select or , then press [Start/Copy]. This setting tells the fax what to do if the Handset is not picked up within the specified ring time set in step 6. 9 Press [Stop]. Setting ends and the fax returns to standby mode. Receiving Documents Manually: MANUAL MODE 1 Check that is displayed on the LCD (see page 28). 15:00 2 3 Manual When you hear the fax or extension phone ring, pick up the Handset.
Canceling Receiving 1 Press [Stop]. Telstra FaxStream™ Duet (Australia only) Telstra offers the FaxStream™ Duet capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your fax recognizes and automatically handles as a fax call. If the phone number is called, a different ringing tone is sent out from the network so that the call is handled as a voice call.
Telecom FaxAbility (New Zealand only) Telecom N.Z. offers the FaxAbility capability. If you subscribe to this service, your line is assigned two numbers: one for fax and one for phone. When the fax number is called, the network sends a specific ringing tone which your fax recognizes and automatically handles as a fax call. If the phone number is called, a different ringing tone is sent out from the network so that the call is handled as a voice call.
6 Press [Stop]. Setting ends and the fax returns to standby mode. Receiving to Memory Temporarily You can enable memory receiving feature temporarily. 1 Press [ON/OFF] to select . z The fax starts receiving documents in memory. z To cancel, press [ON/OFF] again. Changing Calling Volume 1 2 3 4 5 6 7 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy].
4 Dial the fax number of the fax machine you wish to poll. Use one of the dialing methods described. TEL= 5 3456xxxx Press [Start/Copy]. Your fax begins receiving the document. Setting CALLER ID If the setting is set to , the caller’s name and phone/fax number appear on the LCD when you receive a call. You can also set the fax to reject unwanted calls (FAX-JX500/JX300 only). Note z is only available in some countries.
6 Use [{] or [}] to select (YES), then press [Start/Copy]. z If you set to , the setting goes on to the next setting. z If you set to or , the setting returns to . 7 z If you set or to , press [Start/Copy] twice. Proceed to step 12. z If you set to , register the specific phone/fax numbers you want to reject in list. Follow the steps below. 8 9 Press [Start/Copy].
Documents Stored in Memory Printing a List of Documents in Memory Your fax can print a list of documents stored in memory, along with the transaction number (TX/ RX NO.) of each document. Once you know the transaction number of a document in memory, you can print it or delete it. 1 2 3 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy]. Printing a Document in Memory 1 2 3 Press [Menu].
Deleting a Document from Memory 1 2 3 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select , then press [Start/Copy]. TX/RX NO. 4 0001 Use [{] or [}] to select the transaction number (TX/RX NO.) of the document you want to delete, then press [Start/Copy]. The LCD displays . z If the LCD does not change after you press [{] or [}], this means only one transaction is stored in memory.
Using TAM Mode (FAX-JX500/JX300 only) Recording the Outgoing Message Before you use the built-in answering machine (TAM), you must record an outgoing message. Use the Handset on the fax to record your outgoing message. Only one outgoing message, no longer than 20 seconds, can be recorded. Note You cannot receive documents while you are recording a message or voice memo. Also, the Caller ID function (see page 33) may not work properly.
7 Hang up the Handset and press [Stop]. The fax returns to standby mode. Note You cannot delete the . To record a new outgoing message, repeat steps 1 to 7. The old outgoing message will be automatically deleted when you record your new message. Setting TAM MODE Setting allows you to receive telephone messages (ICM) and fax transmissions while the fax is unattended. When you cancel , any new telephone messages will be played automatically.
3 4 Use [{] or [}] to select , then press [Start/Copy] twice. The LCD displays <60 SECONDS>. Use [{] or [}] to select the recording time, then press [Start/Copy]. The recording time can be set to 0, 60, 120 or 240 seconds. 5 Press [Stop]. Setting ends and the fax returns to standby mode. Note When the recording time is set to 0, the alternative outgoing message is played. If an alternative outgoing message has not been recorded, the outgoing message is played.
4 5 6 Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Use [{] or [}] to select , then press [Start/Copy]. Press [Stop]. Setting ends and the fax returns to standby mode. Recording Voice Memos Use this feature when you are going out and want to leave a message for another member of the family. Use the Handset on the fax to record your voice memo. Only one voice memo, 60, 120, or 240 seconds*, can be recorded.
Deleting Messages 1 2 3 4 5 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. Use [{] or [}] to select the type of message you want to delete, then press [Start/ Copy]. The LCD displays . Use [{] or [}] to select , then press [Start/Copy]. Press [Stop]. The fax returns to standby mode. Note You cannot delete the . The old outgoing message will be automatically deleted when you record your new message.
Remote Control Features Use these features when you call home to play back any messages you may have received. You can also use the remote control features to set . You must register a four-digit PIN as your password before you can use these features. Registering the Password for Remote Control 1 2 3 4 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Use [{] or [}] to select , then press [Start/Copy].
Note z A password is required to use the remote control features. However, if is set to (see page 52), it is not necessary to enter your password when you use the feature (see page 45). z If you enter an invalid password, you will hear an error tone. If you enter two invalid passwords consecutively, the call will be disconnected. z You should enter a remote command within 20 seconds of entering your password.
z List of Remote Control Commands Command 11# Sub-command* 4# 6# 5# 9# 19# 20# # 21# 4# 5# 29# 31# # 32# # 33# # 34# # 41# 4# 5# 42# 4# 5# 43# 4# 5# 44# 4# 5# 50# 51# 60# 61# 89# 99# Description Play ICM Repeat Skip Stop playback Delete Delete all ICM Record voice memo End recording Play voice memo Repeat Stop playback Delete voice memo Record outgoing message End recording Record alternative outgoing message End recording Record forwarding message End recording Record FAX/TEL message End recording Play
Forwarding Telephone Messages This feature allows you to automatically forward telephone messages, recorded when the fax is set to , to a registered forwarding number. You can use remote control to access the forwarding number and listen to your telephone messages. Note z You must register a forwarding number and set before you can use this feature. Remote control cannot be used to set this feature unless a forwarding number has been registered.
6 7 Use the numeric buttons, or [{] or [}] to enter the redial interval, then press [Start/ Copy]. Press [Stop]. Setting ends and the fax returns to standby mode. Setting PIN ENTRY If you set setting to , you must enter a password to use the forwarding feature (see page 46). 1 2 3 4 5 Follow steps 1 to 4 on page 45. Use [{] or [}] to select , then press [Start/Copy]. The LCD displays . Use [{] or [}] to select , then press [Start/Copy].
Note z When forwarding is not possible: You can set the fax to redial the forwarding number a certain number of times at specified intervals when forwarding is not possible, such as at times when the forwarding number is busy or the phone is unattended. If forwarding is still not possible after the fax redials the forwarding number the specified number of times, the forwarding setting will be temporarily canceled.
Settings and Activity Reports Selecting a Menu The , , , , , , , and menus allow you to customize the way your fax works. Each menu contains settings that control different functions of your fax. 1 2 3 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. The LCD displays .
USER SETTINGS Name Description Settings DATE & TIME Set the date and time (24-hour clock) using the numeric buttons. – UNIT TELEPHONE # Enter your fax number using the numeric buttons. – UNIT NAME This is the name that appears at the top of each fax page you send (see page 10). – TX TERMINAL ID This option sets the parameters for the identification header that appears on every page you send. ON/OFF FAX/TEL No. MARK Select the icon for the fax number.
Name ACTIVITY REPORT Description Settings Enable/disable automatic printing of the activity report. – AUTO PRINT When you set ON, your fax is set to print an activity report for every 20 transactions (sending and receiving). ON/OFF TX/RX SEPARATE Divide the activity management report into sent and received transactions. ON/OFF TX SETTINGS Name Description Settings ECM TX Enable/disable error correction during transmission.
PRINTER SETTINGS Name RX REDUCTION Description Settings Enable/disable reduction for received documents. ON/OFF Select reduction in height only or both width and height. VERTICAL ONLY/ HORIZ & VERTICAL PAPER SIZE Select the size of the loaded fax paper. A4/LTR/LGL INK SAVER Set the ink saver mode. ON/OFF REDUCE DIMENSION SYSTEM SETTINGS Name RX RESTRICTION Description Settings Enable/disable the direct mail preventive function.
Name DAYLGHT SAV TIME Description Settings Enable/disable the summer time system. ON/OFF START DATE/TIME Set the beginning of the summer time period. – END DATE/TIME Set the end of the summer time period. – MONTH: Set the beginning/end month. MARCH/APRIL/MAY/ JUNE/JULY/AUGUST/ SEPTEMBER/ OCTOBER/ NOVEMBER/ DECEMBER/ JANUARY/FEBRUARY LAST WEEK/ FIRST WEEK/ SECOND WEEK/ THIRD WEEK/ FOURTH WEEK WEEK: Set the beginning/end week. START DATE/TIME DAY: Set the beginning/end day of the week.
CALLER ID Name CALLER ID CALL REJECTION Description Settings Determine if the fax displays the caller's name and phone/fax number when receiving a call. ON/OFF ANONYMOUS*: Allows you to reject anonymous calls. REJECTION METHOD: Set the way the fax rejects calls. ON/OFF DISCONNECT/ PLAY MESSAGE SELECTIVE*: Allows you to reject calls from specific numbers. ON/OFF REJECTED NUMBER (00-09) : Set the phone/fax numbers to be rejected. A maximum of 20 digits can be entered.
One-Touch Speed Dialing List Lists the numbers and names registered under one-touch speed dialing buttons. Coded Speed Dialing List Lists the numbers and names registered under coded speed dialing codes. User’s Data List Lists the current settings of the fax and the registered sender information. List of Documents in Memory Lists the documents currently stored in the fax’s memory (see page 35).
Routine Maintenance Maintenance Menus The table below shows the available maintenance menus when you press [Maintenance].
z Press [Stop] to cancel the current print job. When printing is finished, replace the FINE Cartridge immediately. If you continue printing with an empty FINE Cartridge, it will be a cause of trouble. z Setting Automatic Printing When the ink is low, you can set the receiving fax either automatic printing or storing in memory. 1 2 3 4 Press [Menu]. Use [{] or [}] to select , then press [Start/Copy]. The LCD displays .
Replacing a FINE Cartridge Note z Do not replace the FINE Cartridge while the fax is printing or performing another operation. z If you need to unplug the fax, wait until it returns to standby mode (time and receive mode displayed on the LCD). Otherwise the Cartridge Holder may not be in its home position, causing the FINE Cartridge to remain uncapped and dry out. 1 2 Make sure the fax is turned on. Open the Printer Cover until it locks into place securely at the second bump.
5 Insert the new FINE Cartridge. (1) Insert the new FINE Cartridge slightly slanted. (2) Push up the FINE Cartridge until it clicks into place. 6 Close the Printer Cover. (2) (1) Note Load the paper in the Multi-Purpose Tray before you replace the FINE Cartridge. Important z To maintain optimal print quality, we recommend that you use Canon brand FINE Cartridge. Replenishing ink only is also not recommended. z Replace the FINE Cartridge promptly. Do not leave with the FINE Cartridge removed.
3 Use [{] or [}] to select , then press [Start/Copy]. The fax prints the nozzle check pattern. (1) Nozzle check pattern 4 If the pattern is broken or missing (1), clean the FINE Cartridge print head (see page 59). FINE Cartridge Cleaning If the pattern is broken or missing, clean the FINE Cartridge print head. Note Cleaning the print head consumes a small amount of ink. Cleaning too often reduces the amount of ink in the FINE Cartridge. 1 2 Press [Maintenance].
2 Use [{] or [}] to select , then press [Start/Copy]. Note z After cleaning, print the nozzle check pattern to check if cleaning corrected the problem (see page 58). z If cleaning does not improve print quality, replace the FINE Cartridge (see page 57). Aligning the FINE Cartridge If ruled lines are printed misaligned or print results are otherwise unsatisfactory, adjust the print head position.
(2) Repeat the procedure to input inputting the pattern number for columns B and C. Note If it is difficult to pick the best pattern, pick the setting that produces the least noticeable vertical white streaks. (A) (B) (A) Less noticeable white streaks (B) More noticeable white streaks (3) When you have finished inputting all pattern numbers, the fax returns to standby mode. Note When you turn off the machine, be sure to press the ON/OFF button on the machine.
2 Use a clean, soft, dry, lint-free cloth to remove any ink or paper debris from the interior of the fax, especially around the four pinch rollers (A). (A) Dirt and dust particles that collect on the underside of the Printer Cover affect the quality of the documents you copy or send. Be careful not to touch the FINE Cartridge or its holder. 3 When you are finished, close the Printer Cover. Be sure to close the Printer Cover until it locks into place.
Cleaning The Roller Clean the paper feed roller if paper is not fed properly. Cleaning the paper feed roller will wear the roller, so perform this only when necessary. 1 2 3 4 5 6 Ensure that the machine is turned ON and there is no paper loaded in the MultiPurpose Tray. Press [Maintenance]. Use [{] or [}] to select , then press [Start/Copy]. Repeat steps 2 to 3 twice. Load three or more of A4- or Letter-sized paper in the Multi-Purpose Tray. Repeat steps 2 to 3 three times.
6 Press [Start/Copy]. Inspect the discharged paper. If dust or dirt can be seen on the paper, repeat the cleaning process. Cleaning The Protrusions Inside The Machine If protrusions inside the machine are stained, wipe ink off the protrusions using a swab or something similar. Caution Do not touch the transparent film (A), film cable (B), or any metal parts.
Troubleshooting Paper Jams Jams in the Document Tray When a document jams or misfeeds in the Document Tray, and are displayed on the LCD. Note You do not need to unplug the fax when clearing document jams. z When and are displayed alternatively 1 Press [Stop]. Important Do not pull out the jammed paper manually at this point. 2 Hold down [Start/Copy] for a few seconds. z The document will be fed out automatically.
2 3 4 Open the Printer Cover. Gently remove the jammed paper inside the fax. Press [Stop]. The fax returns to standby mode. If the Power Disconnects Unexpectedly The date and time setting on your device and all documents stored in memory* will be kept. *All documents stored in memory will be deleted for the FAX-JX200/JX201 models. If the power disconnects, the following will apply: z You will not be able to send or receive faxes or make copies.
Multiple Sheets Load Into the Fax at the Same Time Cause Action Paper may not be loaded correctly. Make sure the paper stack is loaded properly in the Multi-Purpose Tray, and that the Paper Guide is adjusted correctly (see the Easy Setup Instructions). Sheets of paper may be sticking together. Be sure to fan the paper stack before loading it in the Multi-Purpose Tray. This keeps the sheets of paper from sticking together (see the Easy Setup Instructions).
Cause Action There may be other documents being sent from memory. Allow time for those documents to finish sending. An error may have occurred during sending. Print an activity report and check for an error (see page 53). The telephone line may not be working properly. Make sure there is a dial tone when you press [Hook] or when you lift the Handset. If there is no dial tone, contact your local telephone company. The receiving fax machine may not be a G3 fax machine.
The Fax Does Not Switch Automatically Between Telephone and Fax Reception Cause Action The fax may not be set to switch automatically between telephone and fax reception. For the fax to switch automatically, the receive mode must be set to (Fax/Tel mode) or (see page 27), or must be set (see page 37). If you have set
Fax Images Print Blotched or Uneven Cause Action The telephone lines may be in poor condition, or you may have a bad connection. z Error Correction Mode (ECM) sending/receiving should eliminate such problems. However, if the telephone lines are in poor condition, you may have to try again. z Lower the reception speed (see RX START SPEED on page 51). The sending fax machine may not be functioning properly. The sending fax machine usually determines the quality of the document.
Telephone Problems You Cannot Dial Cause Action The telephone line may not be connected properly. Make sure all line connections are secure (see the Easy Setup Instructions). The power cord may not be plugged in securely. Check that the power cord is plugged securely into the fax and into the wall outlet (see the Easy Setup Instructions). If the fax is plugged into a power strip, make sure the power strip is plugged in and turned on. The machine may not be switched on.
The Printout Contains Blurred or Smudged Ink Cause Action The paper you are using may not be supported by the fax. Make sure you are using the recommended paper (see page 15). You may be printing on the wrong side of the paper. Some papers have a “right” side for printing. If the print quality is not as clear as you would like it to be, try turning the paper over and printing on the other side. General Problems The Fax has no Power Cause Action The power cord may not be plugged in securely.
In Case of a Power Failure The user data settings and registered data for one-touch speed dialing and coded speed dialing are saved during a power failure. FAX-JX500/JX300 models: Faxes or messages stored in the memory are backed up automatically if the power is tuned off or fails. If however, the data cannot be retried when the power is tuned on again, a memory clear report is printed automatically.
LCD Messages The following messages are displayed on the LCD when the fax is performing a function or encounters an error. !!CHECK!! 5100 Cause Action Movement of the FINE Cartridge Holder is blocked. Clear the paper jam or foreign object that is preventing the FINE Cartridge Holder from moving, then turn off the machine and turn it back on again. There may be an obstruction that is not allowing the Cartridge Holder mechanism to move. Check for any obstruction (paper clip, small object, etc.
CHECK DOCUMENT Cause The document is not set in the Document Tray, or has jammed. Action Set the document you are trying to send or copy (see page 15), or check for a document jam and clear the jam if necessary (see page 65), and start again. CHECK PAPER SIZE Cause The size of the paper in the multipurpose tray and that specified in the PAPER SIZE setting are different. Action Load the correct paper size or change the setting (see page 51). Press [Stop].
INK VOL UNKNOWN Cause The remaining level of the ink cannot be correctly detected. Action A FINE Cartridge that was once empty is installed. Replace the FINE Cartridge (see page 55). MEMORY FULL Cause Action The fax’s memory is full because it has received too many documents, or a very long or detailed document. Print and delete any documents stored in memory (see page 35). Then start again.
TAM MEMORY FULL* Cause Either 55 messages, including an outgoing message, alternative message, voice memos, Fax/Tel message and forwarding message, have been recorded or the total maximum recording time of 30 minutes has been reached. Action Listen to your telephone messages and delete any unnecessary messages. Alternatively, erase all telephone messages stored in the fax memory (see page 41). * FAX-JX500/JX300 only. TX/RX CANCELLED Cause You pressed [Stop] to cancel the transmission.
Specifications General Specifications Scanning sheet size Width: Height: Thickness: Max. 216 mm Min. 105 mm Max. 400 mm Min. 105 mm Max. 0.13 mm (105 g/m2) Min. 0.06 mm (40 g/m2) Effective scanning size Width: A4: 208 mm Effective printing size Width: 203 mm Transmission time G3 ECM MMR: Approx.
Appendix For your safety (Australia only) To ensure safe operation the three-pin plug supplied must be inserted only into a standard three-pin power point which is effectively earthed through the normal household wiring. Extension cords used with the equipment must be three-core and be correctly wired to provide connection to earth. Wrongly wired extension cords are a major cause of fatalities. The power point shall be located near the equipment and shall be easily accessible.
The automatic calling functions of this equipment must not be used to cause a nuisance to other Telecom customers. Under power fail conditions, this telephone may not operate, Please ensure that a separate telephone, not dependent on local power, is available for emergency use. The caller’s telephone numbers which are displayed and stored in this equipment include the caller’s area code but do not include the toll access"0" prefix.
This product uses the following copyrighted software: exit.c Copyright © 1990 The Regents of the University of California. All rights reserved. Redistribution and use in source and binary forms are permitted provided that the above copyright notice and this paragraph are duplicated in all such forms and that any documentation, advertising materials, and other materials related to such distribution and use acknowledge that the software was developed by the University of California, Berkeley.
82 Appendix
Appendix 83
84 Appendix
User’s Guide Table of Contents Introduction Before Using Your Machine The following FINE Cartridges are compatible with this machine. For details on FINE Cartridge replacement, refer to “Replacing A FINE Cartridge” in this guide. QT5-0860-V01 XXXXXXXX ©CANON INC.
