ColorPASS-Z40e/Z20e PS-NX40W/20W REVISION 0 AUG.2000 FY8-13GW-000 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
Application This manual has been issued by Canon Inc. for qualified persons to learn technical theory, installation, maintenance, and repair of products. This manual covers all localities where the products are sold. For this reason, there may be information in this manual that does not apply to your locality. Corrections This manual may contain technical inaccuracies or typographical errors due to improvements or changes in products.
INTRODUCTION 1 Symbols Used This documentation uses the following symbols to indicate special information: Symbol Description Indicates an item of a non-specific nature, possibly classified as Note, Caution, or Warning. Indicates an item requiring care to avoid electric shocks. Indicates an item requiring care to avoid combustion (fire). Indicates an item prohibiting disassembly to avoid electric shocks or problems. Indicates an item requiring disconnection of the power plug from the electric outlet.
INTRODUCTION 2 Outline of the Sevice Manual This Service Manual provides basic facts and figures needed in the field when servicing the ColorPASS/PS-NX, and consists of the following chapters: Chapter 1 Introduction introduces the ColorPASS/PS-NX’s features and provides an outline of operation. Chapter 2 Preparing for Installation discusses things to do before stating the installation work. Chapter 3 nstallation shows how to install the ColorPASS/PS-NX, and provides an outline of its control panel.
INTRODUCTION NetWare, Novell, and Internetwork Packet Exchange (IPX) are registered trademarks of Novell, Inc. Pentium, Celeron are registered trademarks of Intel Corporation. UNIX is a registered trademark of System Laboratories. All brand names and product names used in this Service Manual are trademarks, registered trademarks, or trade names of their respective holders. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
INTRODUCTION Terminology and conventions The term “ColorPASS” is used throughout this manual to refer to the ColorPASS-Z40e/ Z20e and PS-NX40W/20W. The term “ColorPASS” is used in this manual to refer to the ColorPASS-Z40 Color Server. The term “Network administrator” refers to the person responsible for maintaining the network at the customer site.
INTRODUCTION 8. Follow standard ESD (electrostatic discharge) precautions while working on the internal components of the ColorPASS. Static is always a concern when servicing electronic devices. It is highly unlikely that the area around the copier and the ColorPASS is static-free. Carpeting, leather-soled shoes, synthetic clothing fibers, silks, and plastics may generate a static charge of more than 10,000 volts.
CONTENTS Contents CHAPTER 1 INTRODUCTION 1 Features ............................................... 1-1 2 Outline of Operation ........................... 1-2 2.1 Outline ....................................... 1-2 2.2 Operation ................................... 1-2 2.3 Print Options .............................. 1-3 3 User Software ..................................... 1-4 CHAPTER 2 PREPARING FOR INSTALLATION 1 Outline ................................................
CONTENTS CHAPTER 4 DISASSEMBLY/ASSEMBLY 1 Points to Note ..................................... 4-1 1.1 General Cautions ........................ 4-1 1.2 Shut Down the ColorPASS ........ 4-1 1.3 Handling the Parts ...................... 4-1 2 Before Disassembling the Unit ........... 4-2 2.1 Overview .................................... 4-2 2.2 System Software Service ........... 4-2 2.3 Accessing ColorPASS Internal Components ............................... 4-4 2.3.
CONTENTS CHAPTER 5 TROUBLESHOOTING 1 Preliminary On-site Checkout ............ 5-1 1.1 The Troubleshooting Process ..... 5-1 1.2 Where Problems Occur .............. 5-2 1.3 Before You go to the Customer Site ............................. 5-4 1.4 Preliminary on-site Checkout .... 5-5 1.4.1 Checking Interface Cables ... 5-5 1.4.2 Checking Internal Components ......................... 5-6 2 Checking the ColorPASS as a Stand-alone Unit ................................. 5-8 2.1 To Isolate the ColorPASS ........
CHAPTER 1 INTRODUCTION COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 1 INTRODUCTION 1 Features The ColorPASS Color Server adds computer connectivity and highly efficient Adobe PostScript 3 color printing capability to color copiers. It is optimized for high-speed network communications, processing, rasterization, and printing of continuous tone color and monochrome pages. The ColorPASS, as an integral part of a color printing system, enables users to: • Send images over AppleTalk, TCP/IP, and Novell networks to print on ColorPASS supported devices.
CHAPTER 1 INTRODUCTION 2 Outline of Operation 2.1 Outline The ColorPASS enables the customer to use a color copier as a printer and scanner. Users can print to the ColorPASS from networked PCs running Microsoft Windows, from networked Mac OS computers, and from networked UNIX workstations running TCP/IP. 2.2 Operation The ColorPASS custom-designed boards and system software are responsible for efficient image processing and printing controls.
CHAPTER 1 INTRODUCTION External Devices ColorPASS Copier Motherboard Networked computers SCSI CD-ROM drive Ethernet board SCSI board Network interface Video board I/O Control Copier UIB board BIOS CPU Operation panel board PCI/ Memory Controller HDD IDE interface Memory and interpreter +3.3/+5/±12V DC PCI Bus Power supply AC power F01-202-01 ColorPASS functional diagram 2.
CHAPTER 1 INTRODUCTION 3 User Software The full set of ColorPASS user software is provided on the User Software CD. Adobe PS Printer Driver PostScript Printer Description files (PPDs) PostScript Screen Fonts (Mac OS only) Fiery Downloader Fiery Spooler (Mac OS only) ColorWise Pro Tools Fiery Scan Fiery Link Command WorkStation software Color management files Color reference files Fiery WebTools 1-4 Enables users to print to the ColorPASS from Windows 95/98, Windows NT 4.
CHAPTER 2 PREPARING FOR INSTALLATION COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 2 PREPARING FOR INSTALLATION 1 Outline This chapter includes the following information: • Summary of the installation sequence • Checking the customer site • Unpacking the ColorPASS • ColorPASS top and back panels overview Familiarize yourself with Chapters 2 and 3 of this guide before you attempt an installation. The installation sequence described in this chapter is designed to make your job as easy as possible.
CHAPTER 2 PREPARING FOR INSTALLATION Copier ColorPASS Check installation requirements and verify site conditions; page 2-3 Unpack the ColorPASS, page 2-6 Initial startup; page 3-1 Connect copier interface cable; page 3-3 Print a ColorPASS Test Page; page 3-4 Perform Test Scan/print; page 3-5 Mac OS computers PC UNIX computers workstations Verify network operation without the ColorPASS connected.
CHAPTER 2 PREPARING FOR INSTALLATION 2 Checking the Customer Site Before you install the ColorPASS, check site conditions and inform the customer of any installation requirements. 2.1 Copier Model ■ What copier model is installed? ■ Is there space near the copier for the ColorPASS? Allow at least 20cm of space at the back panel of the ColorPASS and at least 10cm of space at the side panel of the ColorPASS (see the following illustration.
CHAPTER 2 PREPARING FOR INSTALLATION b. CLC700/800/900 1) If a toggle switch is found on the image processor ED PCB of the CLC700/800/900 Series, set the switch to the left. If no toggle switch is found, you may skip the setting. 2) Set the following in user mode I/F switching. Copier User mode setting I/F switching Before step 2 A After step 3 C CLC700/800 CLC700/800/900 T02-201-01 3) Select settings for service mode. (For details, see the copier’ Service Manual.) a.
CHAPTER 2 PREPARING FOR INSTALLATION 2.2 Power ■ Is there a dedicated grounded electrical outlet near the copier for the ColorPASS? Locate the grounded electrical outlet that will supply power to the ColorPASS. You should not run the ColorPASS and the copier on the same circuit. Use a surge suppressor for the ColorPASS. • Do not use a 3-prong adapter in a 2-hole ungrounded outlet. • Do not use an extension cord.
CHAPTER 2 PREPARING FOR INSTALLATION Memo 2-6 This guide covers ColorPASS hardware installation and service. It provides general information on connecting the ColorPASS to the customer’s network. Network setup and configuration information goes beyond the scope of this guide. For network setup and configuration information, the network administrator should use the Configuration Guide. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 2 PREPARING FOR INSTALLATION 3 Unpacking the ColorPASS The ColorPASS is assembled and shipped from the factory in a box that includes all necessary cables and documentation, as shown in F02-301-01 on page 2-7. 3.1 To Unpack the ColorPASS 1. Open the ColorPASS Color Server box and remove the packing material. Save the original boxes and packing materials. If you need to transport the ColorPASS at a later date, the original box and packing material will ensure safe shipment. 2.
CHAPTER 2 PREPARING FOR INSTALLATION ColorPASS power cable Copier interface cable ColorPASS Media Package F02-301-01 Contents of ColorPASS shipping box 2-8 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 2 PREPARING FOR INSTALLATION 3.2 ColorPASS Panels Once you have unpacked the ColorPASS, you can familiarize yourself with the top and back of the ColorPASS before you install it.
CHAPTER 2 PREPARING FOR INSTALLATION 4 Installing the ColorPASS on the copier 1) Remove the three face plates from the edge of the main copier unit as shown in F02-400-01 (CLC1100 series). The CLC900 series copier remove only two face plates. F02-400-01 Removing face plates from copier 2) Detach the five stickers shown in F02400-02. F02-400-02 Sticker locations 2-10 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 2 PREPARING FOR INSTALLATION 3) Insert the ColorPASS bosses into the holes on the copier top edge as shown in F02-400-03. F02-400-03 Inserting ColorPASS bosses 4) Mount the ColorPASS to the copier with three screws (M4×6) (CLC1100 series). Attach the face plates (round) to the ColorPASS after fixing the unit in place. The CLC900 series copier requires only two screws for ColorPASS installation. F02-400-04 Installing ColorPASS mounting screws COPYRIGHT© 2000 CANON INC.
CHAPTER 2 PREPARING FOR INSTALLATION 5) Insert five screws into the holes on the supports of the ColorPASS as shown in the following illustration. Tighten the screws. Upper side three places TP screws (M4×10). Lower side two places RS tightening screws (M4×33). F02-400-05 Inserting screws into ColorPASS supports 6) Fix the power cable in place to the ColorPASS using three cable clamps. F02-400-06 Fix the power cable 2-12 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 3 INSTALLATION COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 3 INSTALLATION 1 Installation 1.1 Preliminary Checkout Once you have unpacked or serviced the ColorPASS, power it up before you connect it to the copier and the network. Diagnostics are run automatically during startup to check the ColorPASS for internal problems. The following procedure describes how to connect power to the ColorPASS. 1.1.1 To Connect Power and Start the ColorPASS 1.
CHAPTER 3 INSTALLATION 3. Power on the ColorPASS using the switch at the side of the ColorPASS. The power supply automatically senses the correct voltage. 4. To confirm that the ColorPASS is operating properly allow ColorPASS startup to proceed without interruption while you watch the Control Panel. Do not press any buttons on the Control Panel. 5. Allow the system to proceed to Idle to confirm that the ColorPASS is operating correctly.
CHAPTER 3 INSTALLATION 1.2 Connecting to the Copier After completing the preliminary checkout, connect the ColorPASS to the copier. The ColorPASS communicates with the copier through a cable from the video board to the interface port on the copier. 1.2.1 To Connect the ColorPASS To the Copier 1. Power off the ColorPASS and the copier. You may need to get permission from the network administrator or supervisor to power off the copier. 2.
CHAPTER 3 INSTALLATION 1.3 Verifying the Connection After you connect the ColorPASS to the copier, print a Test Page and perform the Test Scan/Print function to verify that the connection between the ColorPASS and the copier is good. 1.3.1 Printing the ColorPASS Test Page Before connecting the ColorPASS to the network, print the Test Page and to verify that the ColorPASS is connected properly to the copier. The Test Page is a color file that resides on the ColorPASS had disk drive. a.
CHAPTER 3 INSTALLATION 1.3.2 Checking Scanning and Printing The Test Scan/Print function scans whatever is placed on the copier glass and prints it to the copier. This test can be used to check the scanning capabilities of the ColorPASS. You can compare the original with the output to make sure the connection between the ColorPASS and the copier is working properly. a. To Run Test Scan/Print 1. Place the document that you want to scan on the copier glass. 2.
CHAPTER 3 INSTALLATION 1.4 Installing Additional Options If the customer has purchased additional ColorPASS options, install those before connecting the ColorPASS to the network. For installation instructions, see the documentation included in each option kit. After installing options, print the Test Page to verify that the system is operating properly. Checking the installation at each stage makes it easier to pinpoint the cause of problems should they occur. 1.
CHAPTER 3 INSTALLATION 1.5.1 To Connect a Twisted Pair Cable to the ColorPASS 1. Power off the ColorPASS before connecting it to any network device. If the system has just finished processing, wait 5 seconds after the system reaches the idle state before using the power switch to power off the unit. 2. Connect the network cable to the RJ-45 connector on the back of the ColorPASS. A Category 5 unshielded twisted pair cable network cable must be used for 100BaseT. 3. Configure Setup options.
CHAPTER 3 INSTALLATION 2 Control Panel 2.1 Using the Control Panel This section describes the Control Panel on the front of the ColorPASS. Once you install the ColorPASS and verify that it powers up correctly, you can use the Control Panel to access and monitor different functions of the ColorPASS. The current status of the ColorPASS and Setup information are displayed in the ColorPASS display window.
CHAPTER 3 INSTALLATION 2.1.1 Activity Light The activity light indicates current ColorPASS activity. If the light is: Flashing or solid red Solid green Flashing green No light There is an error causing printing to be disabled. The activity light flashes red during startup. The ColorPASS is idle or starting up. The ColorPASS is processing or printing a job. The ColorPASS is powered off. 2.1.
CHAPTER 3 INSTALLATION 2.2 Control Panel Screens and Icons When the ColorPASS is in Print mode, pressing the menu button cycles among four screens: three status screens (Info, RIP, and Print) and the Functions menu (see F03-20201). When the ColorPASS is idle, pressing the menu button cycles between the Info screen and the Functions menu. The bottom line of the screen displays the name of the current screen with the icon for that screen highlighted.
CHAPTER 3 INSTALLATION The display window screens and icons are: Alert Status If there is a problem during printing or processing, the Alert Status screen is activated, displaying an error message. For information on error messages, see the Printing Guide. Print Status When the ColorPASS is printing, the Print Status screen is activated. This screen displays the following: Cancel Job—Press the top line selection button to cancel the job currently printing.
CHAPTER 3 INSTALLATION 2.3 Functions Menu The Functions menu allows you to perform a variety of administrative functions that do not affect print jobs of other users. Use the up and down buttons to scroll through the list of options. Press the line selection button next to the option you want to select. The following options are available from the Functions menu: Print Pages—Enables you to print special pages from the ColorPASS.
CHAPTER 3 INSTALLATION Clear Server—Clears all jobs from the server queues. It also clears the Job Log, all jobs saved on the server hard disk drive, and the index of all archived jobs. Run Setup—Allows you to access the Setup options in order to configure the network and printing environment. Typically it is the network administrator’s responsibility to configure Setup according to the network and user environment.
CHAPTER 3 INSTALLATION 3 Shutting Down and Restarting the ColorPASS The ColorPASS will generally be left on all the time at the customer site. Remember that when the ColorPASS is powered off, network access to the copier is interrupted. You should power off the ColorPASS when you need to service it or the copier, and before you remove or attach any cables to the ColorPASS. Also power off when changing the copier’s toner to prevent drawing toner into the ColorPASS. 3.1 To Shut Down the ColorPASS 1.
CHAPTER 4 DISASSEMBLY/ASSEMBLY COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 1 Points to Note 1.1 General Cautions • Disconnect the power plug for safety before starting disassembly/assembly work. • Unless otherwise noted, assemble the parts by reversing the steps used to disassemble them. • Identify the screws by type (length, diameter) and location. • Do not forget to attach a washer to any screws that had a washer before removal. Be sure to use the same screws for any particular location. 1.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 2 Before Disassembling the Unit 2.1 Overview Generally, the ColorPASS requires no regular service or maintenance. Use the procedures in this chapter to inspect, remove, reseat, and replace major hardware components as well as to install system software.
CHAPTER 4 DISASSEMBLY/ASSEMBLY [15] Key [1] UIB cable [2] Tray [3] HDD cable [4] HDD [5] Power supply [6] Power supply cable [7] Back panel fans and fan cables [8] Motherboard [9] CPU fan/CPU fan cable [10] Ethernet board [11] UIB board [12] Video board [13] SCSI board [14] Access panel [15] Top panel [14] [13] [12] [9] [11] [1] [10] [8] [7] [6] [3] [5] [2] [4] F04-202-01 Exploded view of ColorPASS components COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 2.3 Accessing ColorPASS Internal Components Always use the procedure below when opening the ColorPASS for inspection or service. If the ColorPASS is powered on, shut down the system. In order to access internal components, you must first shut down the ColorPASS and remove the top and access panels. 2.3.1 Shutting Down and Restarting the ColorPASS The ColorPASS will generally be left on all the time at the customer site.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 3 Externals 3.1 To open the ColorPASS 1. Make sure you have powered off the ColorPASS and removed all the cables from the back. 2. Remove the screw beneach the front edge of the ColorPASS. 3. Pull back the two clips beneach the front edge of the ColorPASS to release the front of the top panel. (see F04-301-01 on page 4-5). 4. Push the top panel toward the back panel so that the three hooks on the back edge of the top panel release from the chassis.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 7. The ColorPASS internal components are now accessible. Attach an ESD wrist strap before handling internal parts. The ColorPASS is shipped from the factory with a standard board configuration, as shown in F04-301-02 on page 4-6. If optional components have been installed, see the documentation that came with the specific kit.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 4 Checking ColorPASS Internal Connections The most common causes of hardware problems are faulty and loose connections. Before you conclude that any board or component has failed, remove, inspect, and reseat all appropriate connections, and then verify that the problem still occurs. 4.1 To Check Board and Cable Connections Before you touch any parts inside the ColorPASS, attach a grounding wrist strap.
CHAPTER 4 DISASSEMBLY/ASSEMBLY [4] [2] [1b] HDD Power supply [1a] [5] Motherboard [5] [3] Cable Key 1.Power supply cable From Power supply 2.HDD cable 3.CPU fan cable 4.UIB cable 5.Back panel fan cable Motherboard connector PIDE CPU fan UIB in the top panel Back panel fans To a.Motherboard b.HDD HDD(IDE master) Motherboard connector CPU FAN Connector J4 on the UIB board Fan connector on the motherboard (CFAN) F04-401-01 Cable connections in the ColorPASS 4-8 COPYRIGHT© 2000 CANON INC.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 4.2 To Check Motherboard DIMM Connections 1. Check that all DIMMs are locked. If any DIMMs have come loose, release and reseat them. DIMMs (dual in-line memory modules) installed on the ColorPASS motherboard are held in place by levers at each end. 2. To release a DIMM, push outward on the levers on each side of the DIMM. F04-402-01 Releasing the DIMM levers 3. Slide the DIMM straight out of the socket. 4.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 4.3 Restoring ColorPASS Functionality After Service 4.3.1 To Reassemble the ColorPASS 1. Reseat all boards, cables, connectors, and other parts loosened or removed during inspection or service. 2. Connect the UIB cable connector to the connector on operation panel board on the top panel. 3. Install the access panel onto the ColorPASS (see F04-403-01).
CHAPTER 4 DISASSEMBLY/ASSEMBLY 7. Connect any cables removed during service to the back of the ColorPASS. 8. Before you leave the customer site, verify ColorPASS operation as outlined in F04-40302. Power up and check startup. See"To connect power and start the ColorPASS" on page 3-1. Connect the ColorPASS to the copier. See "Connecting to the copier" on page 3-3. Print the ColorPASS Test page. See "Verifying the connection" on page 3-4. Connect the ColorPASS to the network.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5 Electrical Parts 5.1 Outline This section includes procedures for removing and replacing the following boards: • SCSI board • Video board • UIB board • Ethernet board • Motherboard For information on installing option boards, see the separate installation instructions provided with that board. 5.2 SCSI Board The SCSI board in the Color PASS provides the interface between the ColorPASS and the external CD-ROM drive.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.2.2 To Replace the SCSI Board 1. Reseat the SCSI board in motherboard connectorPCI1. The component side of the board should be facing the copier. The board connector is keyed to fit only one way when properly oriented. 2. Attach the board mounting bracket screw to the bracket in slot 2. 3. Reassemble the ColorPASS and verify its functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10).
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.3 Video Board The video board in the ColorPASS (see F04-503-01)provides the interface between the ColorPASS and the copier. The board is installed in connector PCI2 on the motherboard. The copier interface connector on one side of the board (occupying slot 3 on the back panel of the ColorPASS) connects to cable that attaches to the copier.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.3.2 To Replace the Video Board 1. Reseat the video board in motherboard connector PCI2. The component side of the video board should be facing the copier. The video board connector is keyed to fit only one way when properly oriented. 2. Attach the board mounting bracket screws to the bracket. 3. Reassemble the ColorPASS and verify its functionality (see the connection verification steps described in “Restoring ColorPASS functionality after service” on page 4-10).
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.4 UIB Board The UIB board installed in motherboard connector PCI3 provides the interface between the LCD on the top panel and the motherboard. The UIB cable from the top panel attaches to connector J4 on the UIB board. UIB cable connector (J4) Parallel port (not used) To motherboard connector PCI3 F04-504-01 UIB board 5.4.1 To Remove the UIB Board 1.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.5 Ethernet board The Ethernet board provides the interface between the ColorPASS and the customer’s network. The Ethernet board has one RJ-45 network connector for a 10/100BaseT unshielded twisted pair cable. The Ethernet board is installed in motherboard connector PCI5. RJ-45 connector To motherboard connector PCI5 F04-505-01 Ethernet board connectors 5.5.1 To Remove the Ethernet Board 1.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.6 Motherboard The ColorPASS motherboard has a 433MHz Intel Celeron CPU that controls the image data transferred to and from the video board. The motherboard also controls HDD functions and the communication between the ColorPASS and external devices. The motherboard has one 32-bit AGP connector, five 32-bit PCI connectors, and two 16-bit ISA connectors, as well as three DIMM sockets.
CHAPTER 4 DISASSEMBLY/ASSEMBLY Take ESD precautions and be very careful when handling the ColorPASS boards. Memo a. To Remove Boards from the Motherboard 1. Power off the ColorPASS and remove the side panel as described on page 4-5. 2. Remove the board mounting bracket screws for boards occupying back panel slots. 3.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.6.2 Replacing the motherboard This section includes the procedures required to replace the ColorPASS motherboard. Spare motherboards ship without memory, CPU, or the BIOS chip. The memory, CPU, and BIOS chip from the old board will need to be installed on the replacement motherboard. a. To Replace the Motherboard 1. Place the motherboard in the tray and insert the motherboard so that the back panel connectors on the motherboard fit into the cutouts in the back of the tray.
CHAPTER 4 DISASSEMBLY/ASSEMBLY d. To Complete and Verify Motherboard Installation 1. If you replaced the motherboard, insert the BIOS chip with the socket mount from the motherboard you removed into the BIOS socket on the replacement board. 2. Attach the board mounting bracket screws for boards installed in back panel slots. Make sure unused slots have slot covers installed. Uncovered slots reduce air flow and could cause the ColorPASS to overheat. Memo 3.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.7 Replacing Parts on the Motherboard This section describes how to remove and replace DIMMs and the battery on the motherboard. Before performing any of these procedures, you must first power off the ColorPASS as described in “To shut down the ColorPASS” on page 4-4, and remove the side panel as described in “To open the ColorPASS” on page 4-5. 5.7.1 DIMMs The ColorPASS motherboard has three DIMM sockets (DIMM1, DIMM2, DIMM3) with 128MB installed.
CHAPTER 4 DISASSEMBLY/ASSEMBLY a. To Replace a DIMM 1. To release a DIMM, push outward on the levers on each side of the DIMM (see F04507-02.) DIMM Lever Lever Socket notches F04-507-02 Releasing a DIMM 2. Slide the DIMM straight out of the socket. 3. To replace a DIMM, slide it straight into the socket until the levers on each side lock into place. Make sure that the levers close securely around the ends of the DIMM and that each DIMM is fully seated in its socket. DIMMs fit the socket only one way.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.7.2 Motherboard CPU The CPU chip on the motherboard is installed in a socket (see F04-506-01 on page 4-20). The socket that holds the CPU on the motherboard is a Zero Insertion Force (ZIF) socket that allows the chip to be removed. Pin 1 on the ZIF socket is denoted by an angled corner. a. To Replace the CPU 1. Remove the CPU fan and heatsink as described in “To remove the CPU fan and heatsink” on page 4-32. 2.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.7.3 BIOS Chip The BIOS chip is located in socket U8 on the motherboard. The BIOS chip contains boot information, such as the startup diagnostics that the ColorPASS uses when you power on the system. a. To Replace the BIOS Chip 1. Locate the BIOS chip on the motherboard (socket U8). 2. Using a IC-removing tool, remove the BIOS chip from its socket on the motherboard. 3.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 3. Pull the battery out of its socket and release the clip. 4. To insert a new battery, slide the battery into the socket under the clip with the positive (+) side facing up. Make sure the clip holds the battery securely in the socket. 5. Reassemble the ColorPASS and verify its functionality as described on page 4-10. When you power on the ColorPASS, let the Start-up diagnostics complete, then power off and on again to reinitialize the realtime clock. 6.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.7.5 Motherboard jumpers The following section describes the locations and settings for the jumpers on the motherboard. The jumpers in the table below show the current shipping configuration. Memo Jumper JP1 Jumper area (shipping configuration) 1 2 3 JP2 1 2 3 JP10 1 2 JP11 JP12 1 2 1 2 JP13 1 2 Description • Bus speed settings. • Jumper installed on pins 1 and 2. • Clear CMOS and reset password. • Jumper installed on pins 1 and 2 during normal operation.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.8 Fans Two fans on the back panel of the ColorPASS and a fan on the motherboard CPU run continuously when the system is on. You should hear the fans start as soon as you power on the ColorPASS. If you don’t hear the fans or a fan error message is displayed on the Control Panel, the most likely problem is a faulty power connection (see “To check board and cable connections” on page 4-9). 5.8.
CHAPTER 4 DISASSEMBLY/ASSEMBLY a. To Remove the Back Panel Fans 1. Power off and open the ColorPASS, as described in “To shut down the ColorPASS” on page 4-4 and “To open the ColorPASS” on page 4-5. 2. Unplug the 3-pin fan connector from motherboard connector CFAN. 3. Remove the four mounting screws on each fan and remove the fans from the tray. Fans F04-508-01 Removing the fans b. To Replace the Back Panel Fans 1. Insert the new fans in the same locations and orientations at the old fans.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.8.2 CPU Fan The following steps describe the procedure required in order to replace the 12V CPU fan and heatsink assembly. A clip holds the assembly to the CPU socket. CPU fan Clip Claw F04-508-02 Removing the CPU fan (clip not shown) a. To Remove the CPU Fan and Heatsink 1. Remove the CPU fan cable from motherboard connector CPU FAN. 2. Shift down the clip of the CPU fan toward the CPU fan to remove the CPU fan. 3. Lift the fan and heatsink assembly away from the CPU.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.9 Power Supply The fan-cooled 155 watt power supply used in the ColorPASS has an automatic input voltage selection circuit. The input voltages are 100-240VAC. 5.9.1 Checking Voltages You can check power supply functionality using a multimeter at the following locations: • Connector that supplies power to the motherboard • Connector for future options Test voltages on the cable connectors on the power supply, not on the board or component connectors.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.9.2 Removing and replacing the power supply This section describes how to remove and replace the power supply. a. To Remove the Power Supply 1. Power off and open the ColorPASS as described in “To shut down the ColorPASS” on page 4-4 and “To open the ColorPASS” on page 4-5. 2. Disconnect the power supply cable from its connectors on the motherboard and HDD. 3.
CHAPTER 4 DISASSEMBLY/ASSEMBLY b. To Replace the Power Supply 1. Align the power supply with the mounting holes in the tray. 2. Replace the four mounting screws you removed earlier. If the replacement power supply is shipped with screws, make sure to use those screws to secure the power supply to the tray. 3. Connect the following power supply cable connectors: • 20-pin power cable to the motherboard power connector (PWR CON). • Large 4-pin power cable to the power connector on the HDD. 4.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.10 Hard Disk Drive The factory-installed HDD (hard disk drive) in the ColorPASS is formatted and loaded with ColorPASS system software, including the network drivers and ColorPASS printer fonts. The HDD is also used to store spooled print jobs. Available space on the HDD is displayed on the Control Panel. The HDD is installed on the side panel opposite the power supply.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.10.1 To Remove the Hdd 1. If you are replacing the HDD with a new drive, print the following from the Functions menu: • Configuration page -records the customer’s current Setup configuration. If you are installing a new drive you will need to reinstall system software. The Setup configuration will be reset to the default configuration when HDD is replaced. • Font List— details the fonts that are resident on the ColorPASS HDD.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5.10.2 To Replace the Hdd 1. If you are installing a new HDD, unpack the drive. Do not unscrew the six screws on the rounded side of the HDD. Loosening these HDD screws will break the seal and void the HDD warranty. Do not touch the HDD with magnetic objects (such as magnetic screwdrivers) and avoid placing items such as credit cards and employee ID cards that are sensitive to magnets near the HDD. 2.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 6 ColorPASS System Software Service ColorPASS system software resides on the HDD and is backed up the first time you power on the ColorPASS from the factory. If necessary, you can retrieve the backup using the Restore Backup function in the Service menu (see page 4-44). This will restore system software to the default configuration. System software is also provided on CD.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 6.1 Retrieving Backup System Software The restore backup function can be used for troubleshooting system problems. When you restore system software the ColorPASS configuration is returned to default settings. Memo Do not interrupt the system while the Restore Backup function is in progress. If this occurs you will need to reinstall system software from the CD. 6.1.1 To Restore Backup System Software 1.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 5. When the following screen is displayed, make sure “Yes” is displayed and then select OK. The restore backup process will begin immediately. All data will be deleted. Continue? Yes OK Select Restore Backup F04-601-03 6. 7. 8. 9. Wait while the ColorPASS Control Panel displays screens that indicate that the software is being restored. At the message “Install Fiery?”, press the OK line selection button.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 6.2 Installing system software from a CD The ColorPASS System Software CD includes the system software and fonts. Use the System Software CD when: • You replace the ColorPASS HDD • You upgrade to a more recent version of the system software • Restore Backup fails 6.2.1 To Install ColorPASS System Software 1. Shut down the system and power of the ColorPASS. 2. Connect the external CD-ROM drive to the SCSI connector on the back panel of the ColorPASS.
CHAPTER 4 DISASSEMBLY/ASSEMBLY 8. At the following screen, press the eject button on the CD-ROM drive and insert the language-specific System Software CD. Insert System Software CD and press any key. F04-602-03 If an error message appears, verify that the correct System Software CD is inserted. 9. When the following screen is displayed, make sure “Yes” is displayed and then select OK. The installation process will begin immediately. All data will be deleted.
CHAPTER 5 TROUBLESHOOTING COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 5 TROUBLESHOOTING 1 Preliminary On-site Checkout This chapter identifies the source of common problems that may occur with the ColorPASS and suggests ways of correcting them. 1.1 The Troubleshooting Process The troubleshooting process is designed to eliminate the most obvious causes of failure before progressing to more complex solutions. “Where problems occur” on page 5-2, gives an overview of the ColorPASS system and indicates areas most likely to require troubleshooting. 1.
CHAPTER 5 TROUBLESHOOTING 1.2 Where Problems Occur The ColorPASS is a server for color copiers, and it is generally part of a configuration like the one shown below and in F05-102-02 on page 5-3.
CHAPTER 5 TROUBLESHOOTING This chapter does not attempt to provide troubleshooting information for attached computers such as PCs or Mac OS computers, for color copiers, or for extensive networks. External Devices ColorPASS Copier Motherboard Networked computers SCSI CD-ROM drive Ethernet board SCSI board Network interface Video board I/O Control Copier UIB board BIOS CPU Operation panel board PCI/ Memory Controller HDD IDE interface Memory and interpreter +3.
CHAPTER 5 TROUBLESHOOTING 1.3 Before You go to the Customer Site Before you make a service call to a customer site, talk to the customer on the phone and check out the following items: 1. Does the copier work when it is not connected to the ColorPASS? If the copier works but the user cannot print the ColorPASS Test Page, have the customer check the Control Panel on the ColorPASS for an error message.
CHAPTER 5 TROUBLESHOOTING 1.4 Preliminary on-site Checkout Your goal in the preliminary on-site checkout is to eliminate obvious problems such as loose or missing cables and connectors, or loosely seated printed circuit boards. 1.4.1 Checking Interface Cables Before you remove the top panel of the ColorPASS to check internal components make sure that: • All interface cables to the system are plugged into the proper connectors on the back panel of the ColorPASS (see F05-104-01).
CHAPTER 5 TROUBLESHOOTING 1.4.2 Checking Internal Components To check the internal components you must remove the top panel of the ColorPASS. Before you remove the top and access panels of the ColorPASS, be aware of the safety precautions you should take when handling the ColorPASS, and use ESD precautions when handling printed circuit boards and electronic components. To review the safety precautions, see “Precautions” on page -v.
CHAPTER 5 TROUBLESHOOTING [15] Key [1] UIB cable [2] Tray [3] HDD cable [4] HDD [5] Power supply [6] Power supply cable [7] Back panel fans and fan cables [8] Motherboard [9] CPU fan/CPU fan cable [10] Ethernet board [11] UIB board [12] Video board [13] SCSI board [14] Access panel [15] Top panel [14] [13] [12] [9] [11] [1] [10] [8] [7] [6] [3] [5] [2] [4] F05-104-02 Exploded view of ColorPASS components COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 5 TROUBLESHOOTING 2 Checking the ColorPASS as a Stand-alone Unit To test the ColorPASS as a stand-alone unit: • Disconnect the ColorPASS from the copier and from the network • Check for possible startup problems • Check Setup (See the Configuration Guide for details) 2.1 To Isolate the ColorPASS 1.
CHAPTER 5 TROUBLESHOOTING Beep code 1 long beep—Pause—short beeps Area reporting the error Battery 5 short beeps—Pause—1 long beep 6 short beeps—Pause—1 long beep DIMMs 8 short beeps—Pause—1 long beep CMOS settings 9 short beeps—pause—1 long beep DIMMs 10 short beeps —Pause—1 long beep 11 short beeps—Pause—1 long beep Suggested action • Replace the battery on the motherboard. • Make sure you reset the time and date in Setup after replacing the battery.
CHAPTER 5 TROUBLESHOOTING Error message CMOS Memory Size Mismatch Cache Memory Error Hard Disk Error CMOS Time Not Set Cache Memory Error Eeeor xxx At yyy Suggested action • Reboot the ColorPASS. • If the problem persists, replace the battery on the motherboard. • If the problem still persists, you may need to replace the motherboard. NOTE: Reset the time and date in Setup after replacing the battery. • Replace the motherboard. • Check HDD cable connections to the HDD.
CHAPTER 5 TROUBLESHOOTING 2.3 General ColorPASS system error conditions When you startup the ColorPASS or when you install system software, you may encounter error conditions that are not reported during the startup diagnostics. T05-203-01 lists some of these error conditions and suggests corrective action. When you first encounter any of these error conditions, power off the ColorPASS and inspect the inside of the tray for an obviously loose board or cable. Then check other components as suggested below.
CHAPTER 5 TROUBLESHOOTING Symptom Nothing appeared on the Control Panel when the ColorPASS was turned on or the backlighting on the Control Panel is discolored. The ColorPASS hangs at the EFI logo when powered on. Probable cause UIB cable connection to the top panel is faulty. Connection to the UIB board are faulty or the UIB board has failed. Faulty Operation panel board. ColorPASS system software is corrupted or not installed on the HDD.
CHAPTER 5 TROUBLESHOOTING 3 Checking the Entire ColorPASS System This phase of troubleshooting deals with problems with the entire system. These procedures should be run after verifying that the ColorPASS functions properly as a stand-alone unit. 3.1 Checking the Copier Interface After the ColorPASS starts up successfully as a stand-alone unit, power off the ColorPASS and connect the copier interface cables. Make sure the ColorPASS is working properly with the copier before you connect it to the network.
CHAPTER 5 TROUBLESHOOTING 6. Examine the quality of the Test Page from the copier. The Test Page confirms that the ColorPASS print engine is functional and that the connection between the ColorPASS and the copier is good. The next step is to check the ColorPASS Test Scan/Print function. 3.1.2 Checking Scanning and Printing The Test Scan/Print function scans whatever is placed on the copier glass and prints it to the copier. This test can be used to check the scanning capabilities of the ColorPASS.
CHAPTER 5 TROUBLESHOOTING 3.2 Checking Network Connections After the ColorPASS is connected to networked computers, printing problems may arise if the network hardware or software is not set up properly or does not match network settings on the ColorPASS. Problems may also arise when printing from a specific application or printing a particular file. Most of these problems show up as printing problems, and do not necessarily indicate a ColorPASS malfunction.
CHAPTER 6 PARTS CATALOG COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 6 PARTS CATALOG COLORPASS Z40E/PS-NX40W FIGURE 100 PS-NX40W 16 15 19 17 13 20 3 9 2 5 4 8 18 7 14 12 10 11 A 1 A 6 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 6 PARTS CATALOG FIGURE & KEY NO.
CHAPTER 6 PARTS CATALOG FIGURE & KEY NO. 100 - 26 PART NUMBER FE1-5390-000 R A N K Q’ T Y 1 DESCRIPTION CD-ROM, SYSTEM S/W, NX40W COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 6 PARTS CATALOG COLORPASS Z20E/PS-NX20W FIGURE 101 PS-NX20W 16 15 19 13 20 3 9 2 5 4 8 18 7 14 12 10 11 A 1 A 6 6-4 COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
CHAPTER 6 PARTS CATALOG FIGURE & KEY NO.
APPENDIX COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
APPENDIX 1 Specifications • • • • • • • • • • • • • • • Celeron 433MHz CPU 128MB RAM 6.
APPENDIX 2 Special Tools You will need the following tool in addition to the special tools set. No. Special tool 1 Wrist strap Tool No. CK-0534-000 2 CK-0504-000 IC-removing tool Shade Rank* A Remarks B T0A-200-01 *See Memo. Memo A-2 A: Each service person is expected to carry one. B: Each group of five service persons is expected to carry one. C: Each workshop is expected to carry one. COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
Prepared by Office Imaging Products Technical Support Division Office Imaging Products Quality Assurance Center CANON INC. Printed in Japan REVISION 0 (AUG. 2000) (35338) 5-1, Hakusan 7-chome, Toride-shi, Ibaraki 302-8501 Japan COPYRIGHT© 2000 CANON INC. 2000 2000 2000 ColorPASS-Z40e/Z20e REV.0 AUG.
This publication is printed on 70% reprocessed paper. PRINTED IN JAPAN (IMPRIME AU JAPON) 0800AB0.
