Copyright This manual is copyrighted by Canon Computer Systems, Inc. (CCSI) with all rights reserved. Under the copyright laws, this manual may not be reproduced in any form, in whole or part, without the prior written consent of CCSI. © 1999 Canon Computer Systems, Inc. Disclaimer Canon Computer Systems, Inc. has reviewed this manual thoroughly in order that it will be an easy to use guide to your Canon BJC-6000 Series Color Bubble Jet Printer.
Using Your Documentation The following documentation is supplied with the Canon BJC-6000 Series Color Bubble Jet™ Printer to help you efficiently use your new printer. Quick Start Guide This sheet describes the steps you follow to unpack and set up your printer, and install the BJ Printer Driver that allows your printer to communicate with your computer. You can follow the steps illustrated in the booklet to start printing in minutes.
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Contents 1 Introduction ........................................................................................................... Supplies and Accessories ......................................................................................... BJ Cartridges and BJ Tanks .............................................................................. Canon Specialty Papers .................................................................................... Customer Care Center ..............................
Using Canon’s Specialty Papers .............................................................................. Specialty Paper Guidelines ............................................................................... Printing and Uncurling Back Print Film ......................................................... Using the Cleaning Sheet for High Resolution Paper .................................... Printing on Fabric Sheets .................................................................................
Introduction Introduction Congratulations on your purchase of the Canon BJC-6000 Series Color Bubble Jet Printer. We appreciate your choosing this printer to meet your printing needs. The BJC-6000 Series printers offer excellent print quality and fast print speed using both color and black inks. We are certain you will be satisfied with this advanced Bubble Jet technology.
BJ® Cartridges and BJ Tanks You can use the following BJ cartridges with the BJC-6000 Series printers: ■ ■ ■ BC-30 Black BJ Cartridge BC-31 Color BJ Cartridge BC-32 Photo BJ Cartridge You can purchase the following BJ tanks for use in the BJ cartridges: ■ For the BC-30 Black BJ Cartridge • BCI-3BK Black BJ Tank BJ TANK BJ CARTRIDGE ■ For the BC-31 Color BJ Cartridge • BCI-3C Cyan BJ Tank • BCI-3M Magenta BJ Tank • BCI-3Y Yellow BJ Tank BJ TANKS BJ CARTRIDGE BJ TANKS ■ For the BC-32 Photo BJ Cartr
Canon’s limited warranty does not cover damage caused to Canon’s Bubble Jet products that is attributable to the use of third party parts or supplies, including inks. The limited warranty remains in effect for its life once that particular damage has been properly repaired. For optimum printing results, Canon recommends that you use Canon BJ cartridges.
Customer Care Center Canon Computer Systems, Inc. offers a full range of customer technical support* options including: ■ 24-hour, 7-day-a-week, toll-free automated support for troubleshooting issues on most current products (1-800-423-2366) ■ Speak to a technician free of service charge (currently Monday– Friday, 8:00 a.m.–10:00 p.m. EST, excluding holidays) for products still under warranty** (1-757-413-2848) ■ Speak to a technician (currently $24.
The Canon BJC-6000 Series Color Bubble Jet Printer is designed with the latest technology to provide trouble-free operation. The Warranty Card that comes with the printer describes Canon’s limited warranty for your Bubble Jet printer. Be sure to read the warranty information to find out about the different service options available to you. Save your sales receipt for proof of purchase. In the event that your printer needs service, you will need your proof of purchase to obtain warranty service.
1-6 Introduction Chapter 1
Using the Printer With Windows ■ Using a printer driver ■ Printing a document ■ Printer setup within Windows 98 and Windows 95 ■ Printer setup within Windows 3.1 ■ The Windows tabs ■ Recommended Print Mode settings ■ Customizing the Print Mode ■ Using the BJ Printer Status Monitor ■ Printing speed versus color Using the Printer With Windows This chapter describes how to use the printer with your Windows® applications.
Printing a Document This procedure describes the general steps required for printing from various Windows applications. The exact steps for printing a document may vary depending on the application program you are using. Refer to your software application’s documentation for the exact printing procedure. Start your application. Start the program you are using to create the document, and open the document you want to print. Make sure the Canon BJC-6000 is selected as your default printer.
Printer Setup Within Windows 98 and Windows 95 You can use the printer with all your Windows 98 and Windows 95 applications. Opening the Printer Properties Dialog Box in Windows 98 and Windows 95 ■ From within any Windows application, you can select the Print or Print Setup command. ■ From the Printers folder, you can select the printer and then select the Properties command from the File menu.
Printer Setup Within Windows 3.1 You can use the printer with all your Windows 3.1 applications. Accessing the Printing Options You can access the printing options from the Printers dialog box in the Control Panel, or you can select the Print Setup option available from the File menu of most applications that run in Windows. If the Print Setup option does not appear in the File menu for your application, refer to the user’s manual supplied with the application.
The Windows Tabs The BJC-6000 Series Printer Driver for Windows has several tabs from which you can select your printing options. Be sure to use the Windows help features to learn more about using these settings. This tab allows you to add comments regarding the printer driver and print a test page or a separator page. (You see this tab in Windows 98 and Windows 95 only and only when you open the Properties dialog box from the Printers folder, not from within a Windows application.
The Details Tab This tab allows you to specify printer port settings, spool settings, and time-out settings. (You see this tab in Windows 98 and Windows 95 only and only when you open the Properties dialog box from the Printers folder, not from within a Windows application.
The Main Tab This tab allows you to select your Print Mode and specify your Media Type. (The printing options on this tab are the same for Windows 98, Windows 95, and Windows 3.1.) Using the Printer With Windows SELECT YOUR PRINT MODE, WHICH INCLUDES PRINT QUALITY AND COLOR SETTINGS SPECIFY THE TYPE OF BJ CARTRIDGES INSTALLED SELECT YOUR MEDIA TYPE ILLUSTRATES THE CURRENT PAPER SETTINGS RESTORE DEFAULT SETTINGS CLICK HERE TO CREATE A CUSTOMIZED PRINT MODE SETTING.
The Paper Tab This tab allows you to specify paper size and page orientation. (The printing options on this tab are the same for Windows 98, Windows 95, and Windows 3.1.
The Features Tab This tab allows you to specify background printing features, which include multiple copies and page layout. (The printing options on this tab are the same for Windows 98, Windows 95, and Windows 3.1.
The Maintenance Tab This tab allows you to initiate print head cleaning, roller cleaning, and test prints. You can also turn the printer on or off and start the BJ Printer Status Monitor. (The printing options on this tab are the same for Windows 98, Windows 95, and Windows 3.1.
Specifying Your Printing Options on the Windows Tabs ■ To move between the Windows tabs, click on any of the tabs. ■ To save the settings and exit, click the OK button. ■ To cancel your setting selections on a tab, click the Cancel button. ■ To save your settings without exiting, click the Apply button. ■ To access helpful information about the printer and the printer driver, click on the Help button. ■ To find out about a setting, click the question mark ? in the upper right corner.
The Print Mode you select optimizes the printer’s settings for print quality, media, paper feed method, and color adjustment. Select one of the following Print Modes on the Main tab: Text Optimum setting for printing text. Use the BC-30 Black and BC-31 Color BJ Cartridges with this setting. SuperPhoto Optimum settings for natural color in photos. Use the BC-31 Color and BC-32 Photo BJ Cartridges with this setting. Auto Optimum setting for combined text, illustrations, tables, graphs, and photos.
Customizing the Print Mode On the Main tab, you can click the Advanced button to customize the selected Print Mode. You see the following three tabs. The Quality Tab On the Quality tab, you specify the settings for your customized print mode.
The Color Tab On the Color tab, you can adjust the color and intensity settings for your customized print mode.
The Save Tab You use the Save tab to save your customized print mode. CHANGES THE ORDER OF THE ICONS; MOVES THE SELECTED ICON Using the Printer With Windows DISPLAYS CURRENT PRINT MODES SPECIFY A NEW NAME FOR THIS PRINT MODE SPECIFY A NEW ICON FOR THIS PRINT MODE SETTING DESCRIBES THE NEW PRINT MODE SAVE THE NEW PRINT MODE SETTING Be sure to save your new setting if you want to use it in the future.
Using the BJ Printer Status Monitor The BJ Printer Status Monitor shows the printer status and the progress of documents printing in Windows. The BJ Printer Status Monitor is automatically enabled; therefore, you will see the following screen whenever you initiate a print operation. You can also start the BJ Printer Status Monitor by clicking the Start Status Monitor button on the Maintenance tab (see page 2-10).
Printing Speed Versus Color The BJC-6000 Series Printer Driver for Windows can interpret and translate the full spectrum of colors, up to 16.7 million colors. When printing in color, there is a significant increase in the amount of information that the driver has to interpret and translate. When printing black ink only, the driver has only one color to interpret.
2-18 ■ Free up your memory Use only one software program at a time and unload any screen saving utilities or programs stored in Windows background; this frees up more memory for Windows processing. ■ Use the Draft setting for Print Mode If you will be printing text in black ink only, choose a Print Mode of Draft or Text. Use Draft mode to emphasize speed rather than quality. In Draft mode, the printer will need to disperse fewer dots.
Paper Handling This chapter describes how to use the printer for all your printing operations. It includes: ■ Selecting paper types ■ Printer settings for various print media ■ Loading paper ■ Printing on envelopes ■ Using Canon Specialty Papers To ensure the best performance of your printer, you’ll want to select the best paper and load it correctly. You can stack paper in the sheet feeder to load it automatically, or you can manually feed one sheet at a time.
Glossy Photo Paper Canon Glossy Photo Paper is a high gloss, thicker paper that produces the look and feel of a photograph. Use this paper with the BC-32 Photo and BC-31 Color BJ Cartridges to produce photo-quality prints from your printer. In the printer driver, select Super Photo for the Print Mode and select Glossy Photo Paper for the Media Type. Glossy Photo Cards Use Canon’s Glossy Photo Card media when printing a 4" × 6" image.
Bubble Jet Paper (water resistant) The Canon Bubble Jet Paper has been developed for high quality printing with minimal or no smearing or running when in contact with water or damp surfaces, making it a good choice for damp or rainy environments. The paper is specially coated and printable on both sides. (In the printer driver, select Plain Paper for the Media Type when you load this paper.) Greeting Cards Get the most out of your Canon Creative or other card making software with Canon Greeting Cards.
3-4 Paper Handling Chapter 3
Assorted Paper Starter Kit If you would like to try some of the papers described above, look for Canon’s Starter Kit. It contains an assortment of five paper types. If you are printing in an application outside Windows, your software application or printer driver must support mirror image printing in order to use Back Print Film or T-Shirt Transfers. Paper Guidelines Chapter 3 ■ Attempting to print on damp, curled, wrinkled, or torn paper can cause paper jams and poor print quality.
Printer Settings for Various Print Media Media Paper thickness lever Paper Feed Method Limit (Sheets) Plain paper Up Auto Approx. 130 High Gloss Film Up Auto 1 Glossy Photo Paper Up Auto 10 (with Loading Support Sheet A) Glossy Photo Cards Up Auto 10 Banner Paper Up Auto 1 (2 to 6 sheets in length) Brilliant White Paper Up Auto Approx. 130 High Resolution Paper Up Auto Approx. 100 T-Shirt Transfers Down Auto 1 Bubble Jet Paper Up AutoPAPER Approx.
Loading Paper LOAD LIMIT MARK You can stack paper in the sheet feeder to load it automatically, or you can manually feed one sheet at a time through the manual feed slot. You can place approximately 130 sheets of plain paper (20 lb or 64 g/m2) in the sheet feeder at a time. You can stack approximately 30 sheets of transparency film or 10 sheets of glossy photo paper in the sheet feeder.
Load the stack of paper. Slide the stack of paper into the sheet feeder until it stops. D Align the edge of the paper with the right edge of the sheet feeder. Secure the stack with the paper guide. Make sure the stack does not exceed the limit mark. Start your print operation. Make sure that the printer is turned on. Use the printer driver to set any necessary print properties; for example, you need to change the settings in the printer driver if you are printing photos or using special paper.
■ If paper curls after printing, remove it immediately; otherwise, paper jams may occur. ■ Depending on the density of your printed pages, the ink may need time to dry. Within two to three seconds, the ink becomes smudge resistant. After drying for several minutes, the ink becomes water resistant. ■ Do not try to load paper into the sheet feeder beyond the paper limit mark ( ) or the tab on the right side of the sheet feeder; stacking too much paper may cause paper feeding or printing problems.
Set up your print operation. If you are using Windows, you must select Manual Feed in the printer driver for the printer to accept manually fed paper. On the Main tab, click on the Advanced button. Then in the Quality tab, select Manual Feed for the Paper Feed type. Insert the single sheet. With the print side up, align the left edge of the sheet with the left side of the manual feed slot on the back of the printer.
Printing on Envelopes You can stack up to 15 envelopes in the sheet feeder or you can manually feed envelopes one at a time. U.S. Commercial number 10 (COM10) envelopes, and European DL envelopes are PRESS DOWN recommended. You may be able to stack envelopes of other sizes in the sheet feeder; FIRMLY ON THE EDGES OFthan THE however, Canon cannot guarantee consistent performance on envelope sizes other FLAP COM10 and DL.
Prepare the printer. PRINT SIDE (ADDRESS SIDE) Make sure the printer is turned on. Make sure the paper thickness lever is pressed down to the position for envelopes A. Pull out the paper output tray and extension.
Prepare the envelopes. Arrange the stack of envelopes on a firm surface and press down firmly on the edges to make the folds crisp. Press all the way around the envelopes to remove any curls and to expel air from inside the envelopes. To remove curling from envelopes, hold the edges of the envelopes diagonally and bend gently. Make sure any curls are removed from the flap of each envelope. Chapter 3 Paper Handling Paper Handling Use a pen or similar object to flatten the flaps.
Load the envelopes. Load the top edge of the address side (flap side down) into the sheet feeder. Align the stack with the right side of the sheet feeder. Insert the stack of envelopes into the sheet feeder until it stops. Align the edge of the paper guide with the left edge of the stack of envelopes. Start your print operation. Make sure the printer is turned on. Set the envelope properties in the printer driver if necessary. Normally you specify the envelope settings in your software application.
Using Canon’s Specialty Papers This section provides guidelines for printing on some of Canon’s Specialty Papers. Specialty Paper Guidelines Be sure to read any instructions that come with your Canon specialty paper. These instructions provide important information regarding how to achieve the highest print quality with these papers. Follow these guidelines: Chapter 3 When automatically feeding transparencies or back print film, it is a good idea to remove each sheet after it is delivered.
■ To avoid smudging caused by fingerprints, handle film by holding the edges only. ■ To avoid fading, do not expose the printed film to prolonged sunlight. ■ Store unused papers and films flat. Do not remove papers from their protective packaging until you are ready to use them. ■ Store unused film at temperatures between 59°F to 86°F (15°C to 30°C). The relative humidity should be between 10% and 70%.
Using the Cleaning Sheet for High Resolution Paper OPEN END PLAIN PAPER Canon’s High Resolution Paper is designed for high quality printing. This paper SIDE is specially coated to produce delicate color output. PRINT (CLOTH SIDE ) After using a package of High Resolution Paper (100 sheets), you need to use the cleaning sheet enclosed with the paper to remove paper dust from the printer’s rollers; this will help prevent paper feed problems. Set up the printer.
Printing on Fabric Sheets The Fabric Sheets for Canon printers come with a booklet that describes special handling procedures. Be sure to look through this booklet for special information regarding the Fabric Sheets. This section describes specific steps for using Fabric Sheets with the printer. Be sure to follow these guidelines: ■ To avoid paper jams, smearing, and other problems, do not open the printer’s cover during printing. ■ Use the fixing agent that comes with the Fabric Sheet.
Load the fabric sheet. PAPER THICKNESS LEVER Insert the sheet with the cloth side out (toward you) and the open end up (away from the sheet feeder). Align the right edge of the sheet with the right side of the sheet feeder. . B Adjust the paper guide to the edge of the fabric sheet. PAPER OUTPUT TRAY AND EXTENSION Set up the printer driver. In the Main tab, select Fabric Sheet for Media Type. In the Paper tab, select Letter or A4 for the Page Size.
See the booklet that comes with the fabric sheets for details on drying and washing. Printing on Banner Paper For best results, use Canon Banner Paper. To set up a print job on banner paper, you must decide on the number of sheets you need. You can print banners from 2 to 6 sheets in length. Always leave an extra sheet at the end of the banner—just in case the type/graphic runs over to the next page. Printing on banner paper requires quite a bit of ink.
Prepare the printer. Make sure the printer is turned on. Make sure the paper support is not extended. Make sure the paper thickness lever is pressed to the up position Pull out the paper output tray and its extension. Prepare the banner paper. Cut the banner at a crease according to the length you need. Paper Handling The minimum length is two sheets. The maximum length you can use is six sheets (66 inches or 1676 mm). Always leave an extra sheet at the end of the banner—just in case the type runs over.
Gently fold the paper at the perforations between the first and second sheet. Neatly fold the paper behind the printer; don’t allow it to hang over the edge of the table. Adjust the printer location. Make sure there is enough space in front of the printer so each sheet is supported as it comes out of the printer and then allowed to hang over the edge of the table. A dense print will require more time to dry so make sure that wet ink does not stain the desk or the floor. Set up the Printer Driver.
Start printing. WHITER GLOSSY SIDE UP Click OK or Print to start the print job. Clear enough space in front of the printer for at least one sheet of paper to rest after printing. As the sheets print, allow the printed sheets to hang over the edge of the desk or work table. Loading Glossy Photo Paper When you load Glossy Photo Paper in the printer, always use the Loading Support Sheet A provided with the package. Prepare the sheets.
3-24 Paper Handling Chapter 3
Maintaining the Printer This chapter covers the care required for your printer.
Printer Guidelines Follow these guidelines to avoid damage to your printer and harm to you or others: 4-2 ■ Set the printer on a stable surface. Do not use an angled printer stand. Avoid setting the printer in direct sunlight. ■ Keep the front cover closed when printing. ■ Do not set anything on top of the printer. ■ Make sure the power is off any time you connect or disconnect the power cord or interface cable. ■ Do not unplug the power cord unnecessarily.
Cleaning the Printer Your printer requires little routine maintenance. Perform the following maintenance, as necessary, to keep your printer in good operating condition. Before cleaning the printer, be sure to turn off the printer and unplug the power cord. Do not clean the exterior of the printer with volatile liquids such as thinners, benzene, or any spray-type or chemical cleaners; doing so will damage the surface of the printer.
Performing Maintenance If your printed output appears streaked or blurred, open the printer’s front cover and visually check the level of the ink in all the BJ tanks. If a BJ tank is low or has run out of ink, replace it. When a BJ tank runs out of ink, the printer beeps four times and the BJ Printer Status Monitor opens and displays a message to warn you that a BJ tank has run out of ink. After you replace the BJ tank(s), if there are still signs of poor quality in your printing, follow these procedures.
Printing the Nozzle Check Pattern The Nozzle Check Pattern confirms whether the inks are being correctly ejected from the print head nozzles and whether the print heads on the two BJ cartridges are correctly aligned. Perform a Nozzle Check Pattern when your printouts are streaked or the color tones on your printout are not correct. You use the Test Prints option on the Maintenance tab in your BJC-6000 Series Printer Driver to print a Nozzle Check Pattern.
Click OK to print the Nozzle Check Pattern. You can also start the Nozzle Check Pattern with the RESUME button. Press and hold the RESUME button until you hear two beeps, and then release it. CLICK HERE Check the results of the Nozzle Check Pattern. BC-30 BLACK BJ CARTRIDGE BC-31 COLOR BJ CARTRIDGE The Nozzle Check Pattern looks like this when the BC-30 Black and BC-31 Color BJ Cartridges are installed. Look at the Nozzle Check Pattern for each BJ cartridge.
Cleaning the Print Heads Your printer is equipped with two print head cleaning functions to ensure constant high quality printing. Always execute normal print head cleaning first. If this does not correct the problem, execute deep print head cleaning. The printer automatically performs normal print head cleaning each time you turn it on. Cleaning the print heads consumes ink, so clean the print heads only when necessary.
Click one of the option buttons. To clean the print heads on both BJ cartridges, select All Colors. To clean only the print heads of the Black BJ Cartridge, choose Black. To clean only the print heads of the Color BJ Cartridge, select Color. Click Execute and follow the instructions on the screen. When print head cleaning begins, the POWER light starts flashing. Print head cleaning requires about 30 seconds to complete. Wait for the POWER light to stop flashing before you resume normal operation.
Follow the instructions on the screen. A message appears warning you NOT to start another operation until deep print head cleaning is finished. Click the OK button. The BJ Printer Status Monitor displays a message during deep print head cleaning. The POWER light flashes during print head deep cleaning and then lights again when deep cleaning is complete. Deep print head cleaning takes about one to two minutes. To check the print heads, print the Nozzle Check Pattern (see page 4-5).
■ Make sure you store any opened BJ cartridge (that is not being used in the printer) in the SB-30 Ink Cartridge Storage Box. ■ Keep BJ cartridges and BJ tanks in their sealed containers until you are ready to use them. ■ Do not remove the BJ tank(s) from the BJ cartridge unnecessarily. This may cause the ink to clog. ■ If spilled, the ink is difficult to remove. Therefore, it’s a good idea to keep the BJ cartridges and BJ tanks out of the reach of children.
Replacing a BJ Tank in a BJ Cartridge When a BJ tank runs out of ink, the printer will beep four times and the POWER light will flash orange. When you purchase extra BJ tanks, make sure you get the correct BJ tanks for each BJ cartridge.
Open the front cover. The printer beeps and moves the cartridge holder to the center of the printer. The POWER light blinks while the cartridge holder is positioned to the center of the printer. Remove the empty BJ tank. The color cartridge is on the right. Press in on the release tab and then lift the BJ tank up and out of its slot. Dispose of the BJ tank properly. You may want to place it in a plastic bag to keep from spilling any residual ink.
Prepare the new BJ tank. Remove the new BJ tank from its package. Pull the orange tape up and against the perforations to open the package film. Remove the film carefully so you do not remove the label from the BJ tank. You will need the label to match the BJ tank with the correct slot of the BJ cartridge. (Also, if the label is removed, air can get into the BJ tank, which will cause the ink to evaporate very quickly.) Remove the film by pulling on the orange tape.
Insert the BJ tank. Hold the new ink tank at a slight angle, align it with the correct slot, then press down gently on top of the ink tank until it locks in place. To lock the ink tank in place, press down on the circle mark on top of the ink tank. Press down until you hear the ink tank lock in place. Close the printer cover. The printer automatically starts cleaning the print heads and the POWER light blinks. This will take about two minutes.
Replacing a BJ Cartridge If the print quality of your output remains poor even after replacing the BJ tanks and cleaning the print heads, the print heads are worn out and you must replace the BJ cartridge. The following procedure describes how to replace a BJ cartridge. When switching from the BC-30 Black BJ Cartridge to the BC-32 Photo BJ Cartridge (or vice versa), be sure to replace the entire unit. Also, be sure to place the BJ cartridge you are removing in the Ink Cartridge Storage Box.
Unlock the BJ cartridge. Raise the cartridge lock lever to unlock the BJ cartridge. If you are replacing the BC-30 Black BJ Cartridge or BC-32 Photo BJ Cartridge, raise the left cartridge lock lever. If you are replacing the BC-31 Color BJ Cartridge, raise the right cartridge lock lever. Make sure you raise the lever all the way up. The illustrations here show how to replace the BC-30 Black BJ Cartridge. Remove the BJ cartridge. Remove the entire BJ cartridge with the ink tank in place.
Remove the new BJ cartridge from its package. PROTECTIVE TAPE PROTECTIVE CAP Remove the orange protective cap then slowly remove the orange protective tape. Do not attempt to reattach the tape or cap to a BJ cartridge. To avoid poor print quality, do not touch the print head on a BJ cartridge. Insert the new BJ cartridge. Set the BJ cartridge into the cartridge holder then lower the blue cartridge lock lever until it locks in place. Remove the protective tank inside the new BJ cartridge.
Insert the BJ tank(s) into the new BJ cartridge. You can use new BJ tanks or you can use the BJ tanks that were in the worn BJ cartridge. Install a BJ tank immediately after removing it from the worn BJ cartridge or from its package. If a BJ tank remains exposed for a long period, it may run out of ink quickly after it is installed. Close the front cover. The cartridge holder returns to the home position and print head cleaning starts automatically. Do not open the front cover during print head cleaning.
Aligning the Print Heads Important! Every time you replace a BJ cartridge or switch BJ cartridges for a special print job, you must align the print heads to ensure optimum printing. Make sure paper is loaded and start the printer driver. Windows 98 and Windows 95: Click Start, point to Settings, and click Printers. Right click the Canon BJC-6000 icon and then choose Properties from the pop-up window. Click the Maintenance tab. Windows 3.
Simply follow the instructions on the screens. The driver performs either an automatic or manual print head alignment. The default setting is to automatically align the print heads. However, you can request that the driver align the print heads manually through the Custom Setting option on the Maintenance tab (see page 2-10 for details).
Aligning the Print Heads Manually If your printer driver is set up to align the print heads manually, follow these steps. Follow the instructions on each screen. Read each screen and click OK as needed to continue. Check the line patterns on the test print. For each pattern, note the number where the lines perfectly overlap and appear as one line. Enter the necessary adjustments. In the Print Head Alignment box, click the arrows on the boxes to enter the numbers for each alignment.
Follow the instructions on each screen. Read each screen and click OK as needed to continue. Check the line patterns again and note the number of the pattern where the lines perfectly overlap and appear as one line. Enter the necessary adjustments. Click the arrows on the boxes to enter the numbers for each alignment. Maintaining the Printer When you are finished, click the OK button. Complete the alignment.
Print the Nozzle Check Pattern. On the Maintenance tab, click the first icon next to Test Prints. CLICK THIS ICON The Nozzle Check Pattern looks like this (see page 4-6 for details).
Storing a BJ Cartridge Whenever you unwrap a BJ cartridge, you must either install it in the printer or store it in the SB-30 Ink Cartridge Storage Box to prevent the print head from drying and clogging. The storage box is for the BC-30 Black BJ Cartridge or BC-32 Photo BJ Cartridge only. The BC-31 Color BJ Cartridge is always in the printer. Open the Ink Cartridge Storage Box. When opening the Ink Cartridge Storage Box, press in on the release tab that locks the cover in place.
Transporting the Printer If you plan to move the printer from one location to another, or if you want to store it, follow these steps. Turn off the printer. Make sure the print head is in the home position on the right side of the printer. Remove any paper from the sheet feeder. Detach the interface cable and power cord. Close the paper support and output tray. Press down the paper support. Press in the paper output tray extension and push the paper output tray up against the front of the printer.
Pack the printer. Pack the printer in its original box with the packing supports. Make sure the box is marked FRAGILE or HANDLE WITH CARE. Maintaining the Printer Do not remove the BJ cartridges from the printer or ship a BJ cartridge or a BJ tank from which you have removed the protective cap. An opened BJ cartridge or BJ tank that is not installed in the printer (or in the Ink Cartridge Storage Box) may leak, and the print head may dry out.
4-28 Maintaining the Printer Chapter 4
Troubleshooting Due to today’s rapidly changing computer environment, we have placed troubleshooting information in a variety of places to ensure that the most accurate information possible is available. The best way to find current information is through our online support services and through our Fax Retrieval System. Online services include the World Wide Web and our BBS. This chapter also contains information to help you solve printer problems.
The serial number is located on the label on the back of the printer: Attempting to repair the printer yourself may void the limited warranty as to that repair. See the limited warranty information that came with your printer for details.
The BJ Printer Status Monitor uses messages and pictures to display the printing progress and the status of the printer while it is printing. When the ink or paper runs out or a paper jam occurs, the BJ Printer Status Monitor automatically appears. Look at the messages and pictures to determine what type of error has occurred. ■ Click the Guide tab and proceed as directed by the messages shown. Printing resumes once you resolve the error.
Cannot Install the Printer Driver Installation was interrupted Other application programs are running The CD ROM drive is not specified correctly Problem with the CD ROM 5-4 Install the printer driver Refer to the Quick Start Guide and install the printer driver using the correct procedure. If you are reinstalling the printer driver, remove the installed BJ printer driver and then install the printer driver again. To uninstall the printer driver, select Programs from the Windows Start menu.
Paper Does Not Feed From Sheet Feeder Paper is too thick Feed manually Paper within the range of 17 to 24 lb (64 to 105 g/m2) can be loaded in the sheet feeder. Thicker paper must be fed manually one at a time from the back of the printer. The printer does not support paper thicker than 0.6 mm. Sheet feeder overloaded Check sheet feeder capacity Check that you do not exceed the sheet feeder capacity. Paper will not feed correctly if you exceed the specified number of sheets. (See page 3-5.
An Error Message Appears Printing does not start due to an error writing to LPT1 Printer is not on Check the POWER light The POWER light should be green. If the POWER light is flashing, the printer is warming up. Printer cable not connected correctly Check the parallel cable Make sure the parallel cable is securely fastened to the computer and the printer. See the Quick Start Guide for details.
Print spool is not operating correctly Change the spool setting Open the printer Properties dialog box. On the Details tab, click Spool Settings and then select “Print data directly to the printer.” Printer port LPT1: fault Check the status of the printer port LPT1 Click on Start, Settings, and Control Panel. Doubleclick on the System icon. On the Device Manager tab, double-click Ports (COM & LPT1). Double-click Canon BJ ECP Printer Port (LPT1).
Printing does not start due to an application error or General Protection Fault Printing from a Windows 3.1 application Change applications A Windows 3.1 application installed on a Windows 98 or Windows 95 system may cause this problem. Print from a Windows 98 or Windows 95 software application. Multiple software applications running Quit other programs Quit any other application programs you are running and try printing again.
Internal file or application software problem Rebuild the document and print it again If there is no problem with the new document, the original file was probably faulty. If the same problem occurs with the new file, visit Canon’s Web site or call the Canon Customer Care Center for help (see page 1-4). Installed printer driver not operating correctly Reinstall the printer driver Remove the installed BJ printer driver and then install the printer driver again.
Printout Is Unsatisfactory Meaningless characters or symbols are printing NORMAL PRINTOUT MEANINGLESS CHARACTERS Previous print job was cancelled before it was finished Restart print operation Turn off the printer and computer, turn them on again, and try printing again. Not using the correct printer driver Restart print operation Start the print procedure again and make sure Canon BJC-6000 is the selected printer driver.
Printout faint or colors are wrong Print head nozzles in one of the BJ cartridges are clogged or one of the inks has run out Print a Nozzle Check Pattern Check the status of the print heads (see page 4-5). Clean the print heads (see page 4-7). Replace the BJ tanks as necessary (see page 4-12). Protective cap or tape have been reattached to the BJ cartridge Remove the protective cap and tape Install the BJ cartridge again (see page 4-16) and clean the print heads (see page 4-7).
Windows Printing System (WPS) driver is installed on the computer. You may not be able to print correctly with a WPS printer driver installed on your computer. Change the WPS driver port setting to FILE or delete the WPS driver To change the port setting, open the WPS Driver Properties window. In the Details tab, select FILE in the “Print to Port” setting. To delete the WPS driver, select Programs from the Windows Start menu. Then select Windows Printing System and click Uninstaller.
Printed pages curled/warped/wrinkled Excess ink is being absorbed by the paper Check your media type If you are printing on very thin paper, try a different paper type. Print on special print media such as High Resolution Paper or Glossy Photo Paper. Print density is set too high Reduce the print intensity in the printer driver To change this setting, open the Printer Properties dialog box. On the Main tab, click the Advanced button and then click the Color tab.
6 BJ cartridge not installed Install two BJ cartridges Make sure each BJ cartridge is installed in the correct location. The BC-30 Black BJ Cartridge or the BC-32 Photo BJ Cartridge must be installed in the left slot of the cartridge holder; the BC-31 Color BJ Cartridge must be installed in the right slot. 7 BJ cartridge defective Check each BJ cartridge Remove each BJ cartridge and make sure the contacts on the BJ cartridge and cartridge holder are clean.
10 Service error Turn off the printer Switch the printer off, unplug the power cord from the power outlet, and wait a few minutes. Plug the power in again, turn the printer on and try again. If the error occurs again, count the number of times the POWER light flashes. If the light flashes seven or nine times, remove the BJ cartridges. Re-insert the BJ cartridges and try your print operation again. If necessary, replace the BJ cartridges.
Clearing Paper Jams When a paper jam occurs, the POWER light flashes orange and the printer beeps two or three times. If possible, remove the jammed sheet. Slowly pull the paper out either from the paper feed side or the paper output side, whichever is easier. Now press RESUME. If the paper tears off inside the printer, turn off the printer. Open the printer’s cover, and remove the paper left inside the printer.
Using the Operator Panel OPERATOR PANEL POWER BUTTON ■ POWER button Press to switch the printer on and off. ■ POWER light Indicates the status of the printer: • • • • ■ POWER LIGHT RESUME BUTTON Off—Printer power off On—Standby and ready for operation Flashes green—Print job in progress Flashes orange—Error; remove cause of error before you resume printing RESUME button After you have removed the cause of a printer error, press to resume printing.
5-18 Troubleshooting Chapter 5
Specifications Printing Method Receive Buffer Bubble Jet ink on-demand 128KB Print Resolution Print Width 1440 × 720 (horizontal × vertical) dpi on Canon Specialty Paper Specifications Printing Specifications Maximum: 8.5 inches (218 mm) Line Feed Speed Print Speed BC-30 Black BJ Cartridge: 8 ppm* BC-31 Color BJ Cartridge: 5 ppm* *High Speed Draft Mode—Print speed will vary depending on system configuration, software, document complexity, print mode, and page coverage.
Manual feed Thick paper 0.2 in (0.6 mm) max. Paper Size Letter Letter+ (Full Bleed) Legal A4 A5 B5 A4+ Glossy photo cards U.S. Commercial number 10 envelope European DL envelope Canon envelope Custom Minimum (W×H) Maximum (W×H) 8.5 in. × 11 in. 9 in. × 13.3 in. 8.5 in. × 14 in. 210 mm × 297 mm 148 mm × 210 mm 182 mm × 257 mm 223.5 mm × 355.6 mm 119.6 mm × 215.9 mm (with borders) 101.6 mm × 152.4 mm (final size without borders) 9.5 in. × 4.1 in. 220 mm × 110 mm 4 in. × 6 in. 3.94 in. × 3.94 in.
Printable Area The printable area includes the recommended printing area and the actual printable area. Recommended Printing Area Specifications Canon recommends that you print within this area. Printable Area The area in which it is possible to print. However, printing in this area can adversely affect the print quality or the paper feed precision. A4, A5, B5 Printable Area (width x length) A4 A5 B5 203.2 mm × 287.0 mm 141.2 mm × 200.0 mm 175.2 mm × 247.
Fabric Sheets Printable Area (width x length) Fabric Sheet Letter: 8" × 10.6" A4: 203.2 mm × 287.0 mm U.S. Commercial No. 10 Envelope Printable Area (width x length) 8" × 3.6" U.S. Commercial #10 European DL Envelope Printable Area (width x length) European DL 220 mm × 110 mm Banner Paper When you print on Banner Paper, the maximum length is 6 sheets. Printable Area (width x length) Banner Paper A-4 203.2 mm × 1779.0 mm (A4) 8" × 65.
BJ Cartridges BC-30 Black BJ Cartridge Print head life 160 nozzles Black Approx. 500 sheets (1500 characters per page, normal text) Approx. 5000 pages Specifications Print head Ink Yield* BC-31 Color BJ Cartridge Print head Ink Yield* Print head life 48 nozzles per color Cyan, Magenta, Yellow Approx. 280 pages (at 7.5% coverage per page) Approx. 3000 pages BC-32 Photo BJ Cartridge Print head Ink Yield* Print head life 48 nozzles per color Photo Black, Photo Cyan, Photo Magenta Approx.
Power Source USA/Canada AC 120 V, 60 Hz, 0.65 A Power Consumption Standby Printing Off Approx. 5.5 watts Approx. 35 watts Approx. 3.2 watts Dimensions 18.7 in. (475 mm) W × 12.8 in. (325 mm) D × 8.1 in. (205 mm) H Paper support and paper output trays closed Weight Approx. 13.0 lb (5.9 kg) Hardware and Software Requirements These are the minimum requirements for the computer setup.
Glossary Automatic feed Refers to one way in which paper can be fed into the printer when the sheet feeder is used. BJ cartridge The printing mechanism that contains the print head unit and BJ tanks. Bubble Jet printing CMYK Acronym for cyan, magenta, yellow, and black; the four colors used in the standard color model of the printing industry. Refers to a method of specifying color using CMYK color values. (K is used for black because B is used to represent blue in RGB.) cpi Characters per inch.
Form feed A printer function that automatically ejects the current page and advances the printer to the top of the next page. Grayscale Representing color in black and white as a result of different intensities of color. Different colors and intensities of colors appear as different shades of gray. Halftone Using this method, the printer produces shades of gray or of colors by mapping dots to be printed.
Parallel interface An interface that transmits multiple bits simultaneously (usually in one-byte segments). Your printer has a built-in, Centronics-type parallel interface with bi-directional capability. See also Interface. Pitch Refers to the number of characters per inch that can be composed using a fixed space font. Platen Printer component that holds the paper in position during ink transfer. Point size Glossary Character height is defined in points; one point is 1/72 inch.
Resolution The density of dots for any given output device. Expressed in terms of dots per inch (dpi). Low resolution causes font characters and graphics to have a jagged appearance. Higher resolution means smoother curves and angles as well as a better match to traditional typeface designs. Resolution values are represented by horizontal data and vertical data, for example, 360 × 360 dpi. This printer can produce output with resolutions up to 1440 × 720 dpi precision on specialty paper.
486 PC processor: A-6 A A4, A4+, A5, B5 paper sizes: A-2–3 Accessories: 1-1–2 Acoustic noise level: A-5 Advanced button, Main tab: 2-7 Aligning print heads: 2-10, 4-20–24 Alignment pattern: 4-21–24 Application error: 5-8 Assorted Paper Starter Kit: 3-4 Authorized Service Facility: 1-5 Auto feed guidelines: 3-7–8 Auto halftoning: 2-13 Auto mode: 2-12 Automatic feed: A-1 Automatically feeding paper: 3-6–7 B Back Print Film: 1-3, 3-3–5, 3-13–14, A-1–2 Background printing settings: 2-9 Backlighting device: 3-
Canon Authorized Service Facility: 1-5 Bulletin Board Service: 1-4, 5-1 Canada: 1-4 Creative Pro: A-6 Customer Care Center: 1-4–5, 5-1 dealer: 1-1, 1-4 Fax Retrieval System: 1-4, 5-1 help: 1-4, 5-1 Referral Service: 1-1 Specialty Papers: 1-3, 3-1–5, 3-13–23, A-2 Cartridges: See BJ cartridges CD ROM drive: A-6 problem: 5-4 Centronics cable: A-6 Cleaning print heads: 2-10, 4-7–10 printer: 4-3 Cleaning sheet, High Resolution Paper: 3-15 Clearing paper jams: 5-16 Collating, copies: 2-9 Color using: 2-18 versus
G General protection fault: 5-8 General specifications: A-5–6 General tab, Windows: 2-5 Glossy Photo Cards: 1-3, 3-2, 3-5, 3-13, A-1–2 loading: 3-22–23 printable area: A-3 Glossy Photo Paper: 1-3, 3-2, 3-5–6, 3-13, A-1–2 loading: 3-21–22 Graph paper: 3-4 Graphic stamps: 2-9 Graphics: 2-12 Grayscale printing: 2-7 Guidelines auto feed: 3-7–8 BJ cartridges: 4-10–11 paper: 3-4 printer: 4-2 specialty paper: 3-13–14 H Halftoning settings: 2-13 Hardware requirements: A-6 Heavier-weight print media: 3-5, 3-8 Help
Maintenance BJ cartridges and tanks: 4-10–11 performing: 4-4 printer: 4-1–27 Maintenance tab, printer driver: 2-10, 4-5, 4-7, 4-9, 4-20–21, 4-24 Manual feed setting: 3-9 slot: 3-9 specifications: A-2 Manually feeding paper: 3-8–9 Margins: A-3–4 Meaningless characters: 5-10 Media Type setting: 2-7, 2-13, 2-18, 3-1–3, 3-5, 3-17, 3-20, 3-22–23 Memory: 2-18, A-6 Microsoft Windows: A-6 See also Windows Mirror image printing: 3-3 N Normal print head cleaning: 4-7–8 Nozzle Check Pattern: 2-10, 4-4, 4-8, 4-10, 4-2
Index Printer (continued) port: 2-6 problem, identifying: 5-1–2 properties: 2-2 servicing: 1-5 setup: 2-3–4 software: 2-1 stands: 4-2 status: 2-16 transporting: 4-26–27 using with Windows: 2-1–10 Printer driver: 3-17, 3-20, 4-5, 4-20 cannot install: 5-4 help: 2-3 printer maintenance: 4-5, 4-7 problem: 5-7 using: 2-1, 2-3 Printing back print film: 3-14 banner paper: 3-18–21 borders: 2-9 copies: 2-9 document: 2-2 envelopes: 3-10–12 fabric sheet: 3-16–17 halts: 5-9 method: A-1 specifications: A-1–2 speed vers
R RAM: 2-18, A-6 Receive buffer: A-1 Recommended print mode settings: 2-11–12 Replacing BJ cartridges: 4-11, 4-16–19 BJ tanks: 4-11–15 RESUME button: 3-15, 4-8, 5-16–17 Reverse order printing: 2-9 S Sales receipt: 1-5 Save tab, printer driver: 2-15 Saving, customized print mode: 2-15 Scaled printing: 2-8 Serial number, printer: 5-2 Service error: 5-15 Servicing, printer: 1-5 Sheet feeder: 3-7, 3-12 capacity: A-1 Smudge resistant: 3-8 Software printer: 2-1 requirements: A-6 Specialty papers: 1-3, 3-1–5, 3-1
FCC Regulations This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications.
FCC-2 FCC Regulations