Troubleshooting Please read this guide before operating this product. After you finish reading this guide, store it in a safe place for future reference.
imageRUNNER 3245/3245i 3235/3235i 3230/3225 Troubleshooting
Manuals for the Machine The manuals for this machine are divided as follows. Please refer to them for detailed information. The manuals supplied with optional equipment are included in the list below. Depending on the system configuration and product purchased, some manuals may not be needed. Guides with this symbol are printed manuals. • Learn How to Use Your Machine The Tutorial CD is a teaching aid, designed to help you learn the various functions of the machine.
• Instructions for Operating the Machine - Before You Start Using This Machine - Problem Solving - Copy - Send/Fax - Mail Box - Print - Web Access - Network - Remote UI - MEAP/SSO - Security - Software e-Manual • To view the manual in PDF format, Adobe Reader/Acrobat Reader/Acrobat is required. If Adobe Reader/Acrobat Reader/Acrobat is not installed on your system, please download it from the Adobe Systems Incorporated website (http://www.adobe.com).
How This Manual Is Organized Chapter 1 Before You Start Using This Machine Chapter 2 Routine Maintenance Chapter 3 Troubleshooting Chapter 4 Appendix Includes the specifications of the main unit and optional equipment, Sample Reports, the Relationship between Original Orientation and Preprinted Paper Output Chart, and index. Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
Contents Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii How To Use This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . viii Symbols Used in This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
External View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10 Internal View . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12 Control Panel Parts and Functions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Inside the Buffer Pass Unit-E2 of the Finisher-AE1/Saddle Finisher-AE2 (Optional). . . . . . . . . . . . . . . . 3-60 Inside the Front Cover of the Saddle Finisher-AE2 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-62 Saddle Stitcher Unit (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-66 Puncher Unit-M1 (Optional) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Preface Thank you for purchasing the Canon imageRUNNER 3245/3245i/3235/3235i/3230/3225. Please read this manual thoroughly before operating the machine to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference.
Keys Used in This Manual The following symbols and key names are a few examples of how keys to be pressed are expressed in this manual: • Touch Panel Display Keys: [Cancel] Example: [Cancel] [Done] • Control Panel Keys: Key Icon (Key Name) Example: (Start) (Stop) Displays Used in This Manual Screen shots of the touch panel display used in this manual are those taken when the optional Color Universal Send Kit has been activated, and the following optional equipment is attached to the imageRUNNER 3245: t
Illustrations Used in This Manual Illustrations used in this manual are those displayed when the imageRUNNER 3245 has the following optional equipment attached to it: the Feeder (DADF-U1), Finisher-S1, Additional Finisher Tray-B1, and Cassette Feeding Unit-Y3.
Operations and Terms Used in This Manual This machine makes effective use of memory to perform print operations efficiently. For example, as soon as the machine has scanned the original that you want to copy, it can immediately scan the next person's original. You can also print from this machine, using a function other than the Copy function.
Copying Printing data scanned from an original, followed by finishing options, such as stapling.
Legal Notices Product Name Safety regulations require the product's name to be registered. In some regions where this product is sold, the following name(s) in ( ) may be registered instead. imageRUNNER 3245/3245i/3235/3235i/3230 (F152000) imageRUNNER 3225 (F152300) FCC (Federal Communications Commission) Note: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Laser Safety This product complies with 21 CFR Chapter 1 Subchapter J as a Class I laser product under the U.S. Department of Health and Human Services (DHHS) Radiation Performance Standard according to the Radiation Control for Health and Safety Act of 1968. Also, this product is certified as a Class I laser product under IEC60825-1: 1993 and EN60825-1: 1994. This means that the product does not produce hazardous laser radiation.
IPv6 Ready Logo The protocol stack included in this machine has obtained the IPv6 Ready Logo Phase-1established by the IPv6 Forum. Copyright Copyright 2008 by Canon Inc. All rights reserved. No part of this publication may be reproduced or transmitted in any form or by any means, electronic or mechanical, including photocopying and recording, or by any information storage or retrieval system without the prior written permission of Canon Inc.
The Software Subjected to the Other Conditions Please refer to e-Manual on a CD-ROM bundled with this product, for more detail and corresponding license conditions. The Software Licensed under the GPL/LGPL If you need source code for the software; licensed under GPL and/or LGPL; used for this product, please send email in English or Japanese at: . Please refer to e-Manual on a CD-ROM bundled with this product, for more detail and corresponding license conditions.
Legal Limitations on the Usage of Your Product and the Use of Images Using your product to scan, print or otherwise reproduce certain documents, and the use of such images as scanned, printed or otherwise reproduced by your product, may be prohibited by law and may result in criminal and/or civil liability. A non-exhaustive list of these documents is set forth below. This list is intended to be a guide only.
Canon recommends an individual line following industry standards, i.e., 2500 (touch-tone) or 500 (rotary/pulse dial) telephones. A dedicated extension off a PBX (Private Branch eXchange) unit without "Call Waiting" can be used with your facsimile unit. Key telephone systems are not recommended because they send nonstandard signals to individual telephones for ringing and special codes, which may cause a facsimile error. C.
Rights of the Telephone Company If this equipment imageRUNNER 3245/3245i/3235/3235i/3230/3225 causes harm to the telephone network, the telephone company may temporarily disconnect service. The telephone company also retains the right to make changes in facilities and services that may affect the operation of this equipment. When such changes are necessary, the telephone company is required to give adequate prior notice to the user.
Canon recommends an individual line following industry standards, i.e., 2500 (touch-tone) or 500 (rotary/pulse dial) telephones. A dedicated extension off a PBX (Private Branch eXchange) unit without "Call Waiting" can be used with your facsimile unit. Key telephone systems are not recommended because they send nonstandard signals to individual telephones for ringing and special codes, which may cause a facsimile error. C.
Utilisation au Canada Conditions à Remplir Préalablement à L'installation d'un Télécopieur Canon A. Emplacement Prévoir une table, un meuble, ou un bureau suffisamment solide et de taille appropriée (voir le chapitre 4, Annexe (Appendix), pour les indications de poids et dimensions). B. Installation téléphonique 1. Une seule ligne téléphonique (tonalités ou impulsions) doit être utilisée.
• L'indice d'équivalence de la sonnerie (IES) sert à indiquer le nombre maximal de terminaux qui peuvent être raccordés à une interface téléphonique. La terminaison d'une interface peut consister en une combinaison quelconque de dispositifs, à la seule condition que la somme d'indices d' équivalence de la sonnerie de tous les dispositifs n'excède pas 5. • Le nombre d'équivalents sonnerie (REN) de ce produit est 1.0.
Important Safety Instructions Please read these "Important Safety Instructions" thoroughly before operating the machine. As these instructions are intended to prevent injury to the user or other persons or destruction of property, always pay attention to these instructions. Also, since it may result in unexpected accidents or injuries, do not perform any operation unless otherwise specified in the manual.
• Do not install the machine in unstable locations, such as unsteady platforms or inclined floors, or in locations subject to excessive vibrations, as this may cause the machine to fall or tip over, resulting in personal injury. • Never block the ventilation slots and louvers on the machine. These openings are provided for proper ventilation of working parts inside the machine. Blocking these openings can cause the machine to overheat. Never place the machine on a soft surface, such as a sofa or rug.
Power Supply • Do not damage or modify the power cord. Also, do not place heavy objects on the power cord, or pull on or excessively bend it, as this could cause electrical damage and result in a fire or electrical shock. • Keep the power cord away from a heat source; failure to do this may cause the power cord coating to melt, resulting in a fire or electrical shock. • Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
Handling • Do not attempt to disassemble or modify the machine. There are high-temperature and highvoltage components inside the machine which may result in a fire or electrical shock. • If the machine makes strange noises, or gives off smoke, heat, or strange smells, immediately turn OFF the main power switch, and disconnect the power cord from the power outlet. Then, contact your local authorized Canon dealer. Continued use of the machine in this condition may result in a fire or electrical shock.
• Do not place your hands, hair, clothing, etc., near the exit and feed rollers. Even if the machine is not in operation, your hands, hair, or clothing may get caught in the rollers, which may result in personal injury or damage if the machine suddenly starts printing. • Do not place your hands in the part of the tray where stapling is performed (near the rollers) when a finisher is attached, as this may result in personal injury.
Maintenance and Inspections • When cleaning the machine, first turn OFF the main power switch, then disconnect the power cord. Failure to observe these steps may result in a fire or electrical shock. • Disconnect the power cord from the power outlet regularly, and clean the area around the base of the power plug's metal pins and the power outlet with a dry cloth to ensure that all dust and grime is removed.
• When loading paper or removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper. • When removing a used toner cartridge, remove the cartridge carefully to prevent the toner from scattering and getting into your eyes or mouth. If the toner gets into your eyes or mouth, wash them immediately with cold water and immediately consult a physician. • Do not dismantle the toner cartridge, as doing so may cause toner to fly out and enter your eyes or mouth.
Other Warnings For cardiac pacemaker users: This product generates a low level magnetic field. If you use a cardiac pacemaker and feel abnormalities, please move away from the product and consult your doctor.
Periodic Inspection of the Breaker This machine has a breaker that detects excess current or leakage current. Be sure to test the breaker once or twice a month using the following procedure. • Make sure that the main power is turned OFF, before inspecting the breaker. • If a malfunction occurs after an inspection, contact your local authorized Canon dealer. Checking the Breaker 1 Push the test button on the rear of the machine with the tip of a ball-point pen, or a similar object.
2 Confirm that the breaker lever is switched to the OFF (" " side) position. OFF ON ( side) ( I side) • Do not use the test button to turn the power ON and OFF. • If the breaker lever does not switch to the OFF (" " side) position, repeat step 1. • If the breaker lever does not switch to the OFF (" " side) position, despite carrying out the above procedure two or three times, contact your local authorized Canon dealer. 3 Switch the breaker lever to ON ("I" side).
4 Press the main power switch to the "I" side. ( I side) ( side) 5 Fill in the check sheet, located on the next page, to document your periodic inspections of the breaker.
Check Sheet for the Periodic Inspection of the Breaker Copy this page for future use, and store it in a safe place near the machine to document your periodic inspections of the breaker. ■ How to Inspect the Breaker Periodically Follow the procedure described in “Periodic Inspection of the Breaker ,” on p. xxxi, once or twice a month. ■ How to Fill in This Check Sheet Fill in the date of inspection and the name of the inspector. When the inspection is completed successfully, write a check mark under "OK.
Before You Start Using This Machine 1 $)"15&3 This chapter describes what you should know before using the machine. Installation Location and Handling . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 Installation Precautions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Installation Location and Handling This section describes precautions for installation location and handling. We recommend that you read this section prior to using this machine. Before You Start Using This Machine 1 Installation Precautions Avoid Installing the Machine in the Following Locations ■ Avoid locations subject to temperature and humidity extremes, whether low or high.
■ Avoid poorly ventilated locations. This machine generates a slight amount of ozone during normal use. Although sensitivity to ozone may vary, this amount is not harmful. Ozone may be more noticeable during extended use or long production runs, especially in poorly ventilated rooms. It is recommended that the room be appropriately ventilated, sufficient to maintain a comfortable working environment, in areas of machine operation.
■ Avoid locations that are subject to vibration. For example, avoid installing the machine on unstable floors or stands. Before You Start Using This Machine 1 ■ Avoid exposing the machine to rapid changes in temperature. If the room in which the machine is installed is cold but rapidly heated, water droplets (condensation) may form inside the machine.
■ Do not remove the machine's leveling feet. Do not remove the machine's leveling feet after the machine has been installed. If you put weight on the front of the machine while the drawers or units within the machine are pulled out, the machine may fall forward. To prevent this from happening, make sure that the machine's leveling feet are in place. Select a Safe Power Supply ■ Plug the machine into a 120 V AC outlet.
Moving the Machine ■ If you intend to move the machine, even to a location on the same floor of your building, contact your local authorized Canon dealer beforehand. Do not attempt to move the machine yourself. Before You Start Using This Machine 1 Handling Precautions ■ Do not attempt to disassemble or modify the machine.
■ Some parts inside the machine are subject to high-voltages and temperatures. Take adequate precautions when inspecting the inside of the machine. Do not carry out any inspections not described in this manual. ■ Be careful not to spill liquid or drop any foreign objects, such as paper clips or staples inside the machine. If a foreign object comes into contact with electrical parts inside the machine, it might cause a short circuit and result in a fire or electrical shock.
■ Do not turn the main power switch OFF or open the front covers while the machine is in operation. This might result in paper jams. ■ Do not use flammable sprays, such as spray glue, near the machine. There is a danger of ignition. Before You Start Using This Machine 1 ■ This machine generates a slight amount of ozone during normal use. Although sensitivity to ozone may vary, this amount is not harmful.
Backing Up Data Please regularly back up your important data, as it is possible that a malfunction in the hard disk may cause received data and stored data to be lost. Please note that Canon will not be held responsible for any damages caused by the loss of data. The data that can be backed up is indicated below.
Parts and Their Functions This section provides you with the names and functions of all the parts on the outside and inside of the main unit, control panel, and the touch panel display. An illustration of the machine with some optional equipment attached to it is also provided. For more information on optional equipment, parts and their functions, see e-Manual > Optional Equipment.
Originals placed in the feeder are automatically fed sheet by sheet to the platen glass for scanning. The feeder also automatically turns over two-sided originals to make two or one sided copies.The feeder is standard-equipped for the imageRUNNER 3245/3245i/3235/3235i. ② Control Panel Includes the keys, touch panel display, and indicators required for operating the machine. (See “Control Panel Parts and Functions,” on p. 1-13.
Internal View The optional Feeder (DADF-U1) (standard-equipped for the imageRUNNER 3245/3245i/3235/3235i) and Cassette Feeding Unit-Y3 are attached. Before You Start Using This Machine 1 ① ② ③ ⑤ ④ ① Platen Glass Use the platen glass when scanning books, thick originals, thin originals, transparencies, etc. ② Fixing Unit's Upper Cover Open this cover to clear a paper jam in the fixing unit. (See “Fixing Unit (Inside the Main Unit),” on p. 3-10.
Control Panel Parts and Functions ① Control Panel Power Switch (Sub Power Supply) Press to turn the control panel ON or OFF. When the control panel power switch is held for more than three seconds, it initiates the Shutdown mode. (See “Shutting Down the Machine,” on p. 1-19.) When turned OFF, the machine is in the Sleep mode. ② Counter Check key Press to display the copy and print count totals on the touch panel display.
Main Power and Control Panel Power The machine is provided with two power switches, a main power switch and a control panel power switch, as well as a breaker that detects excess current or leakage current. Before You Start Using This Machine 1 How to Turn ON the Main Power This section explains how to turn ON the main power. 1 Make sure that the power plug is firmly inserted into the power outlet. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
If the main power indicator on the control panel does not light even though the main power switch is ON, be sure to check the breaker to see if it is OFF. (See “When the Power Does Not Turn ON,” on p. 3-109.) The screens shown below are displayed while the system software is loading.
• Once the message appears on the touch panel display, you can specify settings, and copying or printing begins automatically as soon as the machine finishes warming up. (See e-Manual > Copy.) • In the case above, the standard settings are selected.
☐ After the Start Up screen disappears, the MEAP Start Up screen is displayed. You can press [→] to switch to the Basic Features screen to use the Copy, Mail Box, etc. functions even if the MEAP Start Up screen is still displayed. ☐ The MEAP Application screen is displayed. ● If login authentication by a login service (SSO-H) is set: ☐ The Start Up screen is displayed until the machine is ready to scan.
☐ After the Start Up screen disappears, the MEAP Start Up screen is displayed regardless of the Set as Initial Function settings. Before You Start Using This Machine 1 • Do not turn the main power OFF, if you want to send or receive I-fax documents. Also, do not turn the main power OFF, if the optional Color Universal Send Kit is activated, or the optional FAX Board is installed, and you want to be able to send or receive fax documents.
Control Panel Power Switch Press the control panel power switch to cancel the Sleep mode and resume normal machine operations. • The machine can receive and print documents from a personal computer when it is in the Sleep mode. I-fax and fax documents can also be received while the machine is in the Sleep mode. • It takes approximately 10 seconds to recover after the Sleep mode is deactivated.
Do not initiate the Shutdown mode while fonts are being downloaded. • You can also force the machine into the Shutdown mode by pressing (Additional Functions) → [Common Settings] → [Shutdown Mode].
• Jobs that are displayed on the job confirmation screen are: - Current copy, fax, and print jobs (including secured print jobs) - Copy and print jobs (including secured print jobs) that are waiting to be processed • On the job confirmation screen, the current job is displayed on the first line, and the other jobs are processed in the order in which they were reserved (up to seven jobs). Confirm the message displayed → press [Yes].
4 When the following screen appears, wait for the machine to complete the shutdown process. Before You Start Using This Machine 1 If you need to immediately operate the machine after starting the shutdown process, press [Restart] → [Yes]. If you press [Restart] when device information is being updated, a message asking for your confirmation to continue appears on the screen. Press [Yes].
5 After the machine shuts down, the control panel power switch automatically turns OFF and the main power switch of machine automatically switches to the " " side. The machine may continue to operate during or after the shutdown process. Do not unplug the power cord until the device sounds stop.
Before You Start Using This Machine 1 1-24 Main Power and Control Panel Power
Routine Maintenance 2 $)"15&3 This chapter describes how to load paper, perform routine cleaning, and replace consumables. Paper Drawers. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Loading Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Paper Drawers This section describes how to load paper into the paper drawers. • The following paper sizes can be loaded into Paper Drawers 1, 2, 3, and 4. Routine Maintenance 2 - Paper Drawer 1: LGL, LTR, LTRR, STMTR, EXEC, and envelopes - Paper Drawer 2, 3, 4: 11"x17", LGL, LTR, LTRR, STMTR, and EXEC - Envelopes can be loaded into Paper Drawer 1 only if the optional Envelope Feeder Attachment-C2 is attached. - Paper Drawers 3 and 4 can only be used if the optional Cassette Feeding Unit-Y3 is attached.
• A screen prompting you to load paper also appears if the selected paper drawer is not fully inserted into the machine. Make sure that the paper drawer is properly in place. • Do not load nonstandard paper sizes into the paper drawers. • Do not load the following types of paper into the paper drawers. Doing so may cause a paper jam. - • If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load the correct paper.
1 Press and release the button on the paper drawer in which you want to load paper. Routine Maintenance 2 2-4 2 Grip the handle, and pull out the paper drawer until it stops. 3 Open a package of paper, and remove the paper stack.
When loading paper, take care not to cut your hands on the edges of the paper. Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight. • For high-quality printouts, use paper recommended by Canon. • Before loading paper, always fan the sheets several times, and align the edges to facilitate feeding. Routine Maintenance 2 4 Load the paper stack into the paper drawer. Even out the edges of the paper stack.
• Paper which has been rolled or curled must be straightened out prior to use. • Make sure that the height of the paper stack does not exceed the loading limit mark ( ) at the back of the paper drawer. • Each paper drawer holds approximately 550 sheets of paper (20 lb bond (80 g/m2)). • If there are instructions on the package of paper about which side of the paper to load, follow those instructions. • When the paper is loaded into the paper drawer, the side facing up is the one printed on.
If paper runs out during copying or printing, load a new paper stack, and follow the instructions on the touch panel display. The machine automatically restarts, and produces the remaining copies or prints. Adjusting a Paper Drawer to Hold a Different Paper Size If you want to load a different paper size into a paper drawer, follow the procedure described below to adjust the paper drawer guides. 1 Press and release the button on the paper drawer that you want to adjust.
2 Lift out the left guide, and insert it into the holes marked for the desired paper size. Left Guide Routine Maintenance 2 3 Squeeze the lever on the front guide, as shown below. Without releasing the lever, slide the front guide to align it with the mark for the desired paper size. Front Guide Adjust the guides correctly to avoid causing a paper jam, dirty prints, or making the inside of the machine dirty. 4 Load the appropriate size paper into the paper drawer.
5 Turn the paper size dial on the right side of the paper drawer, so that the arrow points to the paper size being loaded. c 11x 17 EX EC Paper Size Dial Arrow If the paper size dial is not positioned correctly to the paper size loaded in the paper drawer, the wrong paper size will be shown on the touch panel display. This may also cause paper jams, dirty prints, or make the inside of the machine dirty. 6 Change the paper drawer's size sticker to match the new paper size.
Paper Deck-Q1 (Optional) If you attach the optional Paper Deck-Q1 to the machine, you have one additional source of paper for printing jobs. The Paper Deck-Q1 holds up to 2,700 sheets of paper (20 lb bond (80 g/m2)). Routine Maintenance 2 If the machine is in the Sleep mode (the touch panel is not displayed, and only the main power indicator is lit), you may not be able to open the paper deck.
If a message prompting you to load paper appears during printing, the remaining prints are automatically made after you load the correct paper. If you select another paper source, the remaining prints are made after you press [OK]. 1 Press the open button to open the paper deck. Routine Maintenance 2 The inside lifter automatically descends to the paper loading position. 2 Open a package of paper, and remove the paper stack.
• Rewrap any remaining paper in its original package, and store it in a dry place, away from direct sunlight. • Do not load the following types of paper into the paper deck. Doing so may cause a paper jam. - Severely curled or wrinkled paper Thin straw paper Transparencies Paper which has been printed on using a thermal transfer printer (Do not print on the reverse side of this paper either.) • For high-quality printouts, use paper recommended by Canon.
• Paper which has been rolled or curled must be straightened out before loading it into the paper deck. • Make sure that the height of the paper stack does not exceed the loading limit mark ( ) on the inside of the paper deck. • The paper deck holds approximately 2,700 sheets of paper (20 lb bond (80 g/m2)). • Load the paper stack in stages, adding approximately 500 sheets of paper (20 lb bond (80 g/m2)) at a time. If the paper deck can accommodate more paper, the lifter will descend.
Envelope Feeder Attachment-C2 (Optional) This section explains how to use the optional Envelope Feeder Attachment-C2. Routine Maintenance 2 The optional Envelope Feeder Attachment-C2 can only be attached to Paper Drawer 1. How to Use the Envelope Feeder Attachment The following six types of envelopes can be loaded into the envelope feeder attachment: COM10 No.10, Monarch: Catalog Glove No.8, DL, ISO-B5, ISO-C5, and Yougata 4. If you are using COM10 No.
• Do not load the following types of envelopes inside the envelope cassette. Doing so may cause paper jams, dirty prints, or make the inside of the machine dirty.
• For more information on using envelopes other than COM10 No.10, see “Changing Envelope Sizes,” on p. 2-21. • For more information on envelope types that can be loaded in the envelope feeder attachment, see e-Manual > Basic Operations. Preparing the Envelopes This section explains how to prepare the envelopes before loading them into the paper drawer. Using curled, creased, or folded envelopes may cause paper jams. Load envelopes after following the procedure below.
Place the envelopes on a clean, level surface, and press all the way around the envelopes by hand, in the direction of the arrows, to remove any curls. Repeat this step five times for each set of five envelopes. 2 If you are using ISO-B5, ISO-C5, COM10 No.10, Monarch: Catalog Glove No.8, or DL envelopes, hold down the four corners of the envelopes firmly, so that they and the sealed or glued portion stay flat. Flap If you are using Yougata 4 envelopes, load the envelopes without folding them.
• If you use envelopes that have glue attached to their flaps, the glue may melt due to the heat and pressure of the fixing unit. • Take particular care to spread the envelopes out in the direction that they will be fed. • Do not print on the back side of the envelopes (the side with the flap). • If the envelopes become filled with air, flatten them by hand before loading them into the envelope feeder attachment.
2 Grip the handle, and pull out the paper drawer until it stops. 3 Load 10 envelopes at a time with the side you want to print on face up. While loading the envelopes, press down on the right side of the receptacle to lock them into place. Claw Load the envelopes, as shown below.
Align the leading edges of the envelopes, and make sure that they are held in place under the claw. Routine Maintenance 2 • Envelopes which have been rolled or curled must be straightened out prior to use. • Make sure that the height of the envelope stack does not fall below the height limit mark ( ). • The maximum height (quantity) of envelopes that can be loaded into the cassette is approximately 11/4"(30 mm).
Never place paper or any other items in the empty part of the paper drawer next to the envelopes. Doing so may cause paper jams. If output has been stopped due to an insufficient number of envelopes, load more envelopes, and follow the instructions on the touch panel display. Printing resumes. Changing Envelope Sizes 1 Press and release the button on Paper Drawer 1. 2 Grip the handle, and pull out the paper drawer until it stops.
3 Pull and lift the paper drawer out of the machine by holding its left and right sides with both hands. Routine Maintenance 2 4 2-22 Remove all of the envelopes that are loaded in the paper drawer (several envelopes at a time).
5 Remove the left guide of the envelope feeder attachment, and insert the left guide into the appropriate slot for the desired envelope size. To remove the left guide, tilt the left guide to the right, and then pull it up. Left Guide 6 7 Loosen the two screws fixing the front width guide of the envelope feeder attachment. Press down on the envelope receptacle, and move the front width guide to align it with the mark for the desired envelope size.
8 Fix the front width guide in place with the screws. Routine Maintenance 2 9 10 Move the back width guide of the envelope feeder attachment in accordance with steps 6 to 8. Load 10 envelopes at a time with the side you want to print on face up. While loading the envelopes, press down on the right side of the receptacle to lock them into place.
Load the envelopes, as shown below. 2 Routine Maintenance Front Align the leading edges of the envelopes, and make sure that they are held in place under the claw. Claw • Envelopes which have been rolled or curled must be straightened out prior to use. ). • Make sure that the height of the envelope stack does not fall below the height limit mark ( • The maximum height (quantity) of envelopes that can be loaded into the cassette is approximately 11/4"(30 mm).
11 Turn the paper size dial on the right side of the paper drawer, so that the arrow points to 'ENV.'. Then, set the size switch to 'ENV.1' or 'ENV.2'. Arrow Paper Size Dial Size Switch Routine Maintenance 2 [ENV.1] enables the envelope size and type stored in ENV.1 in Envelope Cassette in Common Settings (from the Additional Functions screen) to be loaded. [ENV.2] enables the envelope size and type stored in ENV.
When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. Never place paper or any other items in the empty part of the paper drawer next to the envelopes. Doing so may cause paper jams. If output has been stopped due to an insufficient number of envelopes, load more envelopes, and follow the instructions on the touch panel display. Printing resumes.
Feeder (DADF-U1) (Optional) Originals sent by fax or the Send function via the feeder, can be stamped to indicate that they have been sent. Replace the stamp cartridge when this mark is faint or no longer visible. Routine Maintenance 2 When replacing the stamp cartridge, take care not to allow ink to come into contact with your hands or clothing. If ink gets onto your hands or clothing, wash it off immediately with cold water.
3 Push in the new stamp cartridge until it clicks, using tweezers. Routine Maintenance 2 • Make sure that the stamp cartridge is not protruding from the surface. • Insert the stamp cartridge properly, or paper jams may occur. 4 Gently close the inner cover, and then close the feeder cover. When closing the covers, be careful not to get your fingers caught, as this may result in personal injury.
Finisher-S1/Puncher Unit-R1 (Optional) This section describes the procedure for replacing the staple cartridge in the optional Finisher-S1, and removing punch waste from the optional Puncher Unit-R1. Replacing the Staple Cartridge Routine Maintenance 2 When the optional Finisher-S1 is almost out of staples and the staple cartridge must be replaced, a screen similar to the one shown below appears on the touch panel display. Follow the procedure described below to replace the staple cartridge.
1 Open the front cover of the finisher. 2 Routine Maintenance 2 Lift the handle of the finisher unit up, and then pull it out to the left. Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury.
3 Lift and pull out the staple case from the stapler unit, holding it by the green tab. Routine Maintenance 2 4 Place the staple case, as shown below, press the area indicated by PUSH, and then pull out the staple cartridge. 053 ( 053 5 ( Insert the new staple cartridge. Press the spring-loaded case down until it clicks into place.
• Use only staple cartridges intended for use with this machine. • Do not remove the seal that holds the staples together before you place the staple cartridge into the staple case. Only one staple cartridge can be inserted at a time. 6 Remove the seal holding the staples together, by pulling it straight out, and then down. Routine Maintenance 2 053 ( Make sure that you pull the seal straight out, and then down. If you pull it out at an angle, it may tear.
8 Lift the handle of the finisher unit up, and then return the finisher unit to its original position. Routine Maintenance 2 When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury. 9 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
Removing Punch Waste When the punch waste tray of the optional Puncher Unit-R1 becomes full, a screen similar to the one shown below appears on the touch panel display. Follow the procedure described below to remove the punch waste. Routine Maintenance 2 This procedure is necessary only if the optional Puncher Unit-R1 is attached. 1 Open the front cover of the finisher.
2 Pull out the punch waste tray. 3 Discard the punch waste. Routine Maintenance 2 Make sure that the punch waste tray is completely emptied.
4 Return the punch waste tray to its original position. Routine Maintenance 2 If the punch waste tray is not securely in place, you cannot make prints in the Hole Punch mode. 5 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
Finisher-AE1/Saddle Finisher-AE2/Puncher UnitM1 (Optional) This section describes the procedure for replacing the staple cartridge in the optional Finisher-AE1 or optional Saddle Finisher-AE2, and how to remove the punch waste from the optional Puncher Unit-M1.
1 Open the front cover of the finisher. The Optional Saddle Finisher-AE2 2 Routine Maintenance 2 The Optional Finisher-AE1 Lift and pull out the staple case from the stapler unit, holding it by the green tab.
3 Place the staple case, as shown below, press the area indicated by PUSH, and then pull out the staple cartridge. 053 ( 2 Routine Maintenance 053 4 ( Insert the new staple cartridge. Press the spring-loaded case down until it clicks into place. 053 ( 053 ( • Use only staple cartridges intended for use with this machine. • Do not remove the seal that holds the staples together before you place the staple cartridge into the staple case. Only one staple cartridge can be inserted at a time.
5 Remove the seal holding the staples together, by pulling it straight out, and then down. 053 ( Make sure that you pull the seal straight out, and then down. If you pull it out at an angle, it may tear. 6 Gently push the staple case into the stapler unit, until it is securely in place.
7 Close the front cover of the finisher. Routine Maintenance 2 The Optional Saddle Finisher-AE2 The Optional Finisher-AE1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a "dry" stapling operation to reposition the staples.
If necessary, remove all of the output paper in the Booklet Tray before replacing the staple cartridge in the saddle stitcher unit. • This procedure is necessary only if the optional Saddle Finisher-AE2 is attached. • We recommend that you order staple cartridges from your local authorized Canon dealer before your stock runs out. Open the front cover of the finisher. 2 Routine Maintenance 1 2 Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops.
3 Pull the stapler unit of the saddle stitcher unit towards you, and then push it up. Stapler Unit of the Saddle Stitcher Unit Routine Maintenance 2 4 Pull out the empty staple cartridge, holding it by its left and right sides. 5 Insert the new staple cartridge. Only one staple cartridge can be inserted at a time.
6 Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position. 7 Gently push the saddle stitcher unit back into its original position. 8 Close the front cover of the finisher.
When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. When you have replaced the staple cartridge, be sure to manually reposition the staples in the saddle stitcher unit. (See e-Manual > Additional Functions.) Removing Punch Waste When the punch waste tray of the optional Puncher Unit-M1 becomes full, a screen similar to the one shown below appears on the touch panel display.
1 Open the front cover of the punch waste tray. 2 Pull out the punch waste tray. 3 Discard the punch waste. Routine Maintenance 2 Make sure that the punch waste tray is completely emptied.
4 Return the punch waste tray to its original position. Routine Maintenance 2 If the punch waste tray is not securely in place, you cannot make prints in the Hole Punch mode. 5 Close the front cover of the punch waste tray. When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury.
Replacing the Toner Cartridge 2 Routine Maintenance When there is only a small amount of toner remaining inside the machine, the following message appears on the touch panel display. You can continue printing, but at this time you should purchase a new toner cartridge to have it available when needed. When toner runs out completely and prints can no longer be made, a screen with instructions on how to replace the toner cartridge, like the one shown below, appears on the touch panel display.
Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire. • Keep toner out of the reach of small children. If toner is ingested, consult a physician immediately. • Take care not to allow toner to come into contact with your hands or clothing. If toner gets onto your hands or clothing, wash it off immediately with cold water.
2 Lift up the locking lever until it becomes vertical. Make sure that the (down arrow) on the locking lever is aligned with the (Unlock) icon position before proceeding. 3 (up arrow) of the Pull the toner cartridge out of the toner supply port. Pull the toner cartridge out halfway, and then remove it completely while supporting it and keeping it straight with your other hand from underneath.
4 Twist the red protective cap of the new toner cartridge in the direction of the arrow (counterclockwise) to remove it. Routine Maintenance 2 Do not touch the tip of the toner cartridge or subject it to shock by hitting it. Doing so may cause the toner cartridge to leak. 5 Push the new toner cartridge in as far as possible. Support the new toner cartridge with your hand from underneath while pushing it into the machine with your other hand.
6 Push the locking lever down into its original position. Make sure that the icon position. (down arrow) on the locking lever is aligned with the (right arrow) of the (Lock) If you insert a toner cartridge intended for use in a different machine, the locking lever will not move. 7 Close the toner supply port cover. When closing the toner supply port cover, be careful not to get your fingers caught, as this may result in personal injury.
Routine Cleaning If the original is not copied clearly, clean the following parts of the machine. For high-quality printouts, we recommend cleaning these parts once or twice a month. • Platen glass • Underside of the platen cover • Feeder's rollers Routine Maintenance 2 • When cleaning the machine, first turn OFF the main power switch, and disconnect the power cord. Failure to observe these steps may result in a fire or electrical shock.
Platen Glass and Cover Clean the platen glass and the underside of the optional platen cover by following the procedure below. If the platen glass or the underside of the optional platen cover is dirty, the original may not be scanned clearly, or the size of the original may be detected incorrectly. Clean the platen glass and the underside of the optional platen cover with a cloth dampened with water, and then wipe them clean with a soft, dry cloth.
Manual Feeder Cleaning If originals that have been fed through the feeder have streaks or appear dirty, clean the feeder's rollers. Do not dampen the cloth too much, as this may damage the original or break the machine. • Spin the rollers while cleaning them. • This procedure is necessary only if the optional Feeder (DADF-U1) (standard-equipped for the imageRUNNER 2 Routine Maintenance 3245/3245i/3235/3235i) is attached. 1 2 2-56 Open the feeder cover.
3 Open the inner cover, holding it by its front tab. Inner Cover 4 5 Clean the rollers (a total of three places) inside the inner cover with a cloth dampened with water. Then, wipe the area with a soft, dry cloth. Clean the transparent plastic part of the inner cover with a cloth dampened with water. Then, wipe the area with a soft, dry cloth.
6 Close the inner cover. Routine Maintenance 2 When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the feeder cover. When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury.
8 Lift the feeder. 9 Clean the feeder scanning area with a cloth dampened with water. Then, wipe the area with a soft, dry cloth. Feeder's Scanning Area 10 Clean the metal part located next to the rubber roller with a cloth dampened with water. Then, wipe the area with a soft, dry cloth.
11 Close the feeder. Routine Maintenance 2 • When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. • Be aware that the light emitted from the platen glass may be very bright when closing the feeder.
Automatic Feeder Cleaning If your originals have black streaks or appear dirty after scanning them through the feeder, clean the rollers of the feeder. This procedure is necessary only if the optional Feeder (DADF-U1) (standard-equipped for the imageRUNNER 3245/3245i/3235i/3235i) is attached. It takes approximately 20 seconds to clean the feeder. 1 Press (Additional Functions) → [Adjustment/Cleaning] → [Feeder Cleaning]. 2 Place 10 sheets of blank paper into the feeder → press [Start].
Consumables The following consumables are available from Canon. For more information, contact your local authorized Canon dealer. We recommend that you order paper stock and toner from your local authorized Canon dealer before your stock runs out. Routine Maintenance 2 ■ Paper Stock In addition to plain paper (11"x 17", LGL, LTR, and STMT), recycled paper, color paper, transparencies (recommended for this machine), tracing paper, labels, and other types of paper stock are available.
■ Toner If a message prompting you to replace the toner cartridge appears on the touch panel display, replace the used toner cartridge with a new one. Use only toner cartridges intended for use with this machine. • Do not burn or throw used toner cartridges into open flames, as this may cause the toner remaining inside the cartridges to ignite, resulting in burns or a fire.
■ Genuine Supplies Canon has developed and manufactured Toner, Parts, and Supplies specifically for use in this machine. For optimal print quality and for optimal machine performance and productivity, we recommend that you use Genuine Canon Toner, Parts, and Supplies. Contact your Canon Authorized Dealer or Service Provider for Genuine Canon Supplies.
Troubleshooting 3 $)"15&3 This chapter explains what to do in response to a paper jam in the main unit, optional units, and an error message display. Reducing the Frequency of Paper Jams. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-2 Clearing Paper Jams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Reducing the Frequency of Paper Jams If paper jams occur frequently, even though there is no apparent problem with the machine, either one of the following two reasons may be the cause. Follow the instructions described below to reduce the frequency of paper jams. ■ There are torn pieces of paper left inside the machine. 3 Troubleshooting Pulling jammed paper out of the machine by force may leave parts of the paper torn inside, leading to frequent paper jams.
Clearing Paper Jams If a paper jam occurs, the following screens appear on the touch panel display. Screens Indicating the Locations of Paper Jams ■ Example of a Screen Indicating the Location of the Paper Jam The location of the paper jam is indicated, by a red circle, in the upper right corner of the screen. If you press [Recover Later], you can continue operations, such as setting modes and scanning originals, even if the jammed paper is not removed immediately.
■ Example of a Screen Indicating How to Clear the Paper Jam Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages. When removing jammed paper or when inspecting the inside of the machine, do not allow necklaces, bracelets, or other metal objects to touch the inside of the machine, as this may result in burns or electrical shock. • When removing jammed originals or paper, take care not to cut your hands on the edges of the originals or paper.
If paper is jammed in several locations, remove the jammed paper in the order indicated on the touch panel display. Inspect all paper jam locations indicated on the touch panel display, and remove any jammed paper. See the appropriate pages below for instructions on finding and removing jammed paper. Or, you can follow the instructions on the touch panel display. If jammed paper tears while it is being removed, be sure to remove any remaining pieces from inside the machine.
2 If a paper jam occurs inside an optional unit, see the instructions on the following pages. ● Cassette Feeding Unit-Y3 ☐ See “Cassette Feeding Unit-Y3 (Optional),” on p. 3-28. Troubleshooting 3 ● Paper Deck-Q1 ☐ See “Paper Deck-Q1 (Optional),” on p. 3-32.
● Feeder (DADF-U1) ☐ See “Feeder (DADF-U1) (Optional),” on p. 3-36. Troubleshooting 3 ● Finisher-S1 ☐ See “Finisher-S1 (Optional),” on p. 3-40. ☐ See “Finisher-S1/Puncher Unit-R1 (Optional),” on p. 3-46. ☐ See “Inside the Transfer Cover of the Finisher-S1 (Optional),” on p. 3-53. ● Inner 2 Way Tray-D1 ☐ See “Inner 2 Way Tray-D1 (Optional),” on p. 3-72.
● Copy Tray-J1 ☐ See “Copy Tray-J1 (Optional),” on p. 3-76. Troubleshooting 3 ● Finisher-AE1 ☐ See “Inside the Top Cover of the Finisher-AE1/Saddle Finisher-AE2 (Optional),” on p. 3-57. ☐ See “Inside the Buffer Pass Unit-E2 of the Finisher-AE1/Saddle Finisher-AE2 (Optional),” on p. 3-60.
● Saddle Finisher-AE2 ☐ See “Inside the Top Cover of the Finisher-AE1/Saddle Finisher-AE2 (Optional),” on p. 3-57. ☐ See “Inside the Buffer Pass Unit-E2 of the Finisher-AE1/Saddle Finisher-AE2 (Optional),” on p. 3-60. ☐ See “Inside the Front Cover of the Saddle Finisher-AE2 (Optional),” on p. 3-62. ☐ See “Saddle Stitcher Unit (Optional),” on p. 3-66. Troubleshooting 3 ● Puncher Unit-M1 ☐ See “Puncher Unit-M1 (Optional),” on p. 3-69.
4 Continue to follow the procedure and instructions on the touch panel display. Once you have removed all of the jammed paper in locations other than the optional feeder, printing or copying resumes. If there is paper that still needs to be removed, a screen indicating how to clear that paper jam appears on the touch panel display. Repeat the procedure from step 1. You do not have to re-enter the number of copies or prints, even if you are printing multiple sets.
1 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment. If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray. For more information, see e-Manual > Optional Equipment.
3 Remove any jammed paper protruding from the lower part of the fixing unit. Troubleshooting 3 4 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment.
5 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3. Duplexing Unit (Inside the Main Unit) If a paper jam occurs inside the duplexing unit, a screen similar to the one shown below appears on the touch panel display.
1 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment. If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray. For more information, see e-Manual > Optional Equipment. Troubleshooting 3 2 3-14 Remove any jammed paper.
3 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment. When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
Stack Bypass If a paper jam occurs inside the stack bypass, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 1 3-16 Remove all of the paper that is not jammed from the stack bypass.
2 Remove any jammed paper. 3 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment. If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray. For more information, see e-Manual > Optional Equipment.
4 Remove any jammed paper from the stack bypass inside the right cover of the main unit. Troubleshooting 3 5 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment.
6 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3. Paper Drawer 1 If a paper jam occurs inside Paper Drawer 1, a screen similar to the one shown below appears on the touch panel display.
1 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment.. If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray. For more information, see e-Manual > Optional Equipment. Troubleshooting 3 2 3-20 Remove any jammed paper.
3 Open the paper drawer's right cover. 4 Remove any jammed paper. 5 Press and release the button on Paper Drawer 1.
6 Grip the handle, and pull out the paper drawer until it stops. 7 Remove any jammed paper. Troubleshooting 3 8 3-22 Gently push Paper Drawer 1 back into the machine until it clicks into place in the closed position.
When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. 9 Close the paper drawer's right cover. When closing the paper drawer's right cover, be careful not to get your fingers caught, as this may result in personal injury. 10 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position.
When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury. 11 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3.
1 Open the paper drawer's right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment. 2 Remove any jammed paper. 3 Press and release the button on Paper Drawer 2.
4 Grip the handle, and pull out the paper drawer until it stops. 5 Remove any jammed paper. Troubleshooting 3 6 3-26 Gently push Paper Drawer 2 back into the machine until it clicks into place in the closed position.
When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury. 7 Close the paper drawer's right cover. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment. Troubleshooting 3 When closing the right cover of the paper drawer, be careful not to get your fingers caught, as this may result in personal injury.
Cassette Feeding Unit-Y3 (Optional) If a paper jam occurs inside the optional Cassette Feeding Unit-Y3, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
2 Remove any jammed paper. 3 4 Press and release the button on the paper drawer indicated on the touch panel display. Grip the handle, and pull out the paper drawer until it stops.
5 Remove any jammed paper. 3 Troubleshooting 6 Gently push the paper drawer back into the machine until it clicks into place in the closed position. When returning the paper drawer to its original position, be careful not to get your fingers caught, as this may result in personal injury.
7 Close the lower right cover of the cassette feeding unit. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment. When closing the lower right cover of the cassette feeding unit, be careful not to get your fingers caught, as this may result in personal injury. 8 Follow the instructions on the touch panel display.
Paper Deck-Q1 (Optional) If a paper jam occurs in the optional Paper Deck-Q1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
Pull down the lever on the side of the paper deck that attaches to the main unit, and remove any jammed paper from the feeding area. 3 Paper can also be jammed in the feeding slot on the side of the main unit. Remove any jammed paper from the feeding slot.
3 Reconnect the paper deck to the main unit. 3 Troubleshooting If the screen indicating the paper jam is no longer displayed after reconnecting the paper deck to the main unit, proceed to step 7. When reconnecting the paper deck to the main unit, be careful not to get your fingers caught, as this may result in personal injury. 4 Press the open button to open the paper deck. The inside lifter descends automatically.
5 Remove any jammed paper. Look carefully, as jammed paper may be difficult to see. 6 Troubleshooting 3 Close the paper deck. When closing the paper deck, be careful not to get your fingers caught, as this may result in personal injury. 7 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
Feeder (DADF-U1) (Optional) If a paper jam occurs in the optional Feeder (DADF-U1) (standard-equipped for the imageRUNNER 3245/3245i/3235/3235i), a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
2 Remove any jammed originals. 3 Troubleshooting 3 Open the inner cover, holding it by its front tab. Inner Cover 4 Turn the feed dial, and remove any jammed originals.
5 Close the inner cover. Troubleshooting 3 When closing the inner cover, be careful not to get your fingers caught, as this may result in personal injury. 6 Close the feeder cover. When closing the feeder cover, be careful not to get your fingers caught, as this may result in personal injury.
7 Lift the feeder, and remove any jammed originals. 8 Troubleshooting 3 Close the feeder. When closing the feeder, be careful not to get your fingers caught, as this may result in personal injury. 9 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3.
Finisher-S1 (Optional) If a paper jam occurs in the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
1 Open the front cover of the finisher. If the optional Puncher Unit-R1 is not attached, this procedure is not necessary. Proceed to step 4. 2 Align the pointed notch on the knob with the shaded region ( Troubleshooting 3 ).
3 Close the front cover of the finisher. Troubleshooting 3 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. 4 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment.
5 Pull out the paper output unit. 6 Pull down any one of the four inner guides, and remove any jammed paper. If it is impossible to lower one of the four inner guides, try another inner guide. Do not attempt to lower the inner guide too forcefully, as this may break it.
7 Push the paper output unit back into its original position. Troubleshooting 3 When pushing the paper output unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury. 8 Pull down the upper cover of the fixing unit by its tab, and remove any jammed paper. If there is difficulty in removing jammed paper from the bottom of the fixing unit, proceed to step 9. The fixing unit and its surroundings are subject to high-temperatures.
9 If there is any jammed paper protruding from the lower part of the fixing unit, remove the jammed paper. 10 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment.
11 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3. Finisher-S1/Puncher Unit-R1 (Optional) If a paper jam occurs in the optional Finisher-S1 and Puncher Unit-R1, a screen similar to the one shown below appears on the touch panel display.
• When removing jammed paper, take care not to cut your hands on the edges of the paper. • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
3 Remove any jammed paper protruding from the output tray. 3 Troubleshooting 4 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment. If the optional Copy Tray-J1 is attached to the main unit, remove all of the output paper from the tray.
5 Follow steps 5 to 9 in “Finisher-S1 (Optional),” on p. 3-40 to remove the paper jam. 6 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment.
7 Lift the handle of the finisher unit up, and then pull it out to the left. Troubleshooting 3 Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury. 8 Pull down the puncher unit, and then remove any jammed paper. Puncher Unit-R1 9 3-50 Return the puncher unit to its original position.
10 Lift the handle of the finisher unit up, and then return the finisher unit to its original position. When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury. 11 Return the pointed notch on the knob back to its original position.
12 Close the front cover of the finisher. Troubleshooting 3 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. 13 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3.
Inside the Transfer Cover of the Finisher-S1 (Optional) If a paper jam occurs inside the transfer cover of the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
1 Remove any jammed paper protruding from the output tray. 2 Open the front cover of the finisher. 3 Lift the handle of the finisher unit up, and then pull it out to the left.
Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury. 4 Open the transfer cover, and then remove any jammed paper. Transfer Cover 5 Troubleshooting 3 Close the transfer cover. When closing the transfer cover, be careful not to get your fingers caught, as this may result in personal injury.
6 Lift the handle of the finisher unit up, and then return the finisher unit to its original position. Troubleshooting 3 When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury. 7 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury.
The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3. Inside the Top Cover of the Finisher-AE1/Saddle Finisher-AE2 (Optional) If a paper jam occurs inside the top cover of the optional Finisher-AE1 or optional Saddle FinisherAE2, a screen similar to the one shown below appears on the touch panel display.
1 Open the output slot on the outside of the finisher, and remove any jammed paper that is visible. If you cannot see any jammed paper, check if any jammed paper is stuck inside the output area of the finisher. Troubleshooting 3 If a paper jam occurs when you are printing in the Staple mode, do not remove the output sheets that are waiting to be stapled. (Printing and stapling resume after you clear the paper jam.) 2 Open the top cover of the finisher, and remove any jammed paper.
Close the top cover of the finisher. The Optional Saddle Finisher-AE2 3 The Optional Finisher-AE1 When closing the top cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. 4 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3.
Inside the Buffer Pass Unit-E2 of the Finisher-AE1/Saddle Finisher-AE2 (Optional) If a paper jam occurs inside the buffer pass unit of the optional Finisher-AE1 or optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper.
1 Open the buffer pass unit, and remove any jammed paper. 2 Troubleshooting 3 Close the buffer pass unit. When closing the buffer pass unit, be careful not to get your fingers caught, as this may result in personal injury.
3 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3. Inside the Front Cover of the Saddle Finisher-AE2 (Optional) If a paper jam occurs inside the front cover of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display.
• When removing jammed paper, take care not to cut your hands on the edges of the paper. • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
2 Tilt the upper delivery guide to the right, and remove any jammed paper. Springs are attached to the upper delivery guide, so it returns to its original position when released. Upper Delivery Guide Troubleshooting 3 3 Tilt the lower delivery guide to the right, and remove any jammed paper. Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right.
4 Return the lower delivery guide to its original position. 5 Troubleshooting 3 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. 6 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared.
Saddle Stitcher Unit (Optional) If a paper jam occurs inside the saddle stitcher unit of the optional Saddle Finisher-AE2, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
1 Open the front cover of the finisher. 2 3 Turn the knob on the right in the direction of the arrow (counterclockwise). While pushing in the knob on the left, turn it in the direction of the arrow (clockwise).
4 Remove any jammed paper protruding from the saddle stitcher unit. 5 Tilt the lower delivery guide to the right, and remove any jammed paper. Troubleshooting 3 Turn the lever on the lower delivery guide to the right until it stops, and then tilt the lower delivery guide to the right. Lower Delivery Guide 6 3-68 Return the lower delivery guide to its original position.
7 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. 8 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3.
1 Open the front cover of the punch waste tray. 2 Align the pointed notch on the knob within the shaded region ( ). 3 Open the top cover of the puncher unit.
4 Remove any jammed paper. 5 Troubleshooting 3 Close the top cover of the puncher unit. When closing the top cover of the puncher unit, be careful not to get your fingers caught, as this may result in personal injury. 6 Close the front cover of the punch waste tray.
When closing the front cover of the punch waste tray, be careful not to get your fingers caught, as this may result in personal injury. 7 Follow the instructions on the touch panel display. The screen indicating the location of the paper jam repeatedly appears on the touch panel display until the paper jam is entirely cleared. For more information, see “Screens Indicating the Locations of Paper Jams,” on p. 3-3.
• When removing jammed paper, take care not to cut your hands on the edges of the paper. • When removing paper which has become jammed inside the machine, take care not to cut your hands or injure yourself on the inside of the machine. If you cannot remove the paper, contact your local authorized Canon dealer.
2 Pull out the paper output unit. 3 Remove any jammed paper. 4 Push the paper output unit back into its original position. Troubleshooting 3 When pushing the paper output unit back into its original position, be careful not to get your fingers caught, as this may result in personal injury.
5 Remove any jammed paper from the inside of the main unit's right cover. 6 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment.
Copy Tray-J1 (Optional) If a paper jam occurs inside the optional Copy Tray-J1, a screen similar to the one shown below appears on the touch panel display. Check the location of the paper jam, and follow the procedure described below, and the procedure that appears on the touch panel display, to remove the jammed paper. Troubleshooting 3 There are some areas inside the machine which are subject to high-voltages.
1 Press the button on the right cover of the main unit, and open the right cover. If the optional Paper Deck-Q1 is attached to the main unit, move the paper deck away from the main unit before proceeding with this procedure. For more information, see e-Manual > Optional Equipment. 2 Remove any jammed paper protruding from the inside slot of the copy tray.
3 Place your hand where the hand symbol ( ) is located on the right cover of the main unit, and then gently close the right cover until it clicks into place in the closed position. If the optional Paper Deck-Q1 was moved away from the main unit, reconnect it to the main unit. For more information, see e-Manual > Optional Equipment. Troubleshooting 3 When closing the right cover of the main unit, be careful not to get your fingers caught, as this may result in personal injury.
Clearing Staple Jams If a staple jam occurs, follow the procedure described below to remove the jammed staples. Finisher-S1 (Optional) Make sure to close all covers and paper drawers of the machine before clearing any staple jams. Clearing Staple Jams 3-79 3 Troubleshooting If a staple jam occurs in the optional Finisher-S1, a screen similar to the one shown below appears on the touch panel display.
1 Open the front cover of the finisher. 2 Lift the handle of the finisher unit up, and then pull it out to the left. Troubleshooting 3 Do not place any objects on the finisher unit, or lean on it, as doing so may damage the machine, or cause the machine to fall over, resulting in personal injury. 3 3-80 Lift and pull out the staple case from the stapler unit, holding it by the green tab.
4 Push down the tab on the staple case. 5 Remove all of the staples that slide from the staple case. 6 Return the tab on the staple case to its original position.
7 Gently push the staple case back into the finisher until it is securely in place. Troubleshooting 3 8 Lift the handle of the finisher unit up, and then return the finisher unit to its original position. When returning the finisher unit to its original position, do not place your fingers or hands under the finisher, as they may get caught, resulting in personal injury.
9 Close the front cover of the finisher. When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. If there are no staples ready for stapling after the cover is closed, the stapler unit automatically performs a "dry" stapling operation to reposition the staples.
1 Open the front cover of the finisher. 3 Troubleshooting The Optional Saddle Finisher-AE2 2 3 3-84 The Optional Finisher-AE1 Lift and pull out the staple case from the stapler unit, holding it by the green tab. Push down the tab on the staple case.
4 Remove all of the staples that slide from the staple case. 5 6 Troubleshooting 3 Return the tab on the staple case to its original position. Gently push the staple case back into the stapler unit until it is securely in place.
7 3 Close the front cover of the finisher. Troubleshooting The Optional Saddle Finisher-AE2 The Optional Finisher-AE1 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. When you have cleared the staple jam, be sure to manually reposition the staples in the saddle stitcher unit. (See e-Manual > Additional Functions.
• If necessary, make sure to remove all of the paper in the Booklet tray before clearing a staple jam inside the saddle stitcher unit. • This procedure is necessary only if the optional Saddle Finisher-AE2 is attached. 1 Open the front cover of the finisher. 2 Troubleshooting 3 Grip the saddle stitcher unit by its handle, and pull it out of the finisher until it stops.
3 Pull the stapler unit of the saddle stitcher unit towards you, and then push it up. Stapler Unit of the Saddle Stitcher Unit Troubleshooting 3 4 5 Pull out the staple cartridge containing the jammed staples, holding it by its left and right sides. On the staple case, push down Part A, and push up Part B.
6 Remove any jammed staples, and return Part B to its original position. B 7 8 Troubleshooting 3 Return the staple cartridge to its original position. Pull the stapler unit of the saddle stitcher unit towards you, and then push it down into its original position.
9 Gently push the saddle stitcher unit back into its original position. 10 Close the front cover of the finisher. Troubleshooting 3 When closing the front cover of the finisher, be careful not to get your fingers caught, as this may result in personal injury. When you have cleared the staple jam, be sure to manually reposition the staples in the saddle stitcher unit. (See e-Manual > Additional Functions.
List of Error Messages This section explains the various messages that appear on the touch panel display, along with possible causes and remedies. For explanations of messages that are not listed here, see e-Manual > Send/Fax, Network. Self-Diagnostic Display If the machine displays a self-diagnostic error message, follow the instructions on the touch panel display.
Load LTR size paper. Cause The optimum paper size selected by the Automatic Paper Selection mode is not available in the machine. Remedy 1 (Start) while this message is Load the indicated paper size into the machine. If you press displayed, prints are made with the currently selected paper size.
Remove the paper from the booklet tray. Cause Prints from the previous job remain in the Booklet tray of the optional Saddle Finisher-AE2. Remedy Remove the prints remaining in the Booklet tray. Printing automatically resumes. Replace toner cartridge. Cause Printing is not possible because the toner has run out. Remedy Replace the toner cartridge. (See “Replacing the Toner Cartridge,” on p. 2-49.
Original scanning area (thin glass strip) is dirty. Cause The feeder's scanning area is dirty. Remedy Clean the feeder's scanning area. (See “Manual Feeder Cleaning,” on p. 2-56.) This number has not been registered. Enter the number again. Cause The department ID and password you entered are not registered. Remedy Contact the system manager of your department for the correct Department ID and password.
# 099 Cause Copying/printing was interrupted. Remedy Try copying/printing again. # 701 Cause 1 The specified Department ID does not exist, or the password has changed. Remedy Enter the correct Department ID or password using and try again. Cause 2 The Department ID or password was changed while the machine was processing a job. Remedy Change the Department ID and password, and try again. If you do not know the password, contact your System Manager.
# 749 Cause You could not execute the job because a service call message is being displayed. Remedy Turn the main power OFF, wait for 10 or more seconds, and turn the main power back ON. If the machine still does not work normally, turn the main power OFF, disconnect the machine, and contact your local authorized Canon dealer. (See “Main Power and Control Panel Power,” on p. 114.) # 759 3 Cause An error occurred while sending the URL of a User Inbox. Remedy Contact your System Manager.
# 825 Cause 1 The Department ID and password set on the host machine do not match those registered in the remote copy printers. Remedy 1 Register your Department ID and password in the remote copy printers. Remedy 2 Use a remote copy printer in which your Department ID and password are registered. Cause 2 Reserved or current print jobs cannot be performed in the remote copy printer because the Department ID and password have been deleted, or the password has been changed.
# 852 Cause An error occurred because the main power switch was turned OFF while a job was being processed. Remedy Check to see if the main power switch is turned ON. Try processing the job again, if necessary. (See “Main Power and Control Panel Power,” on p. 1-14.) # 853 Troubleshooting 3 3-98 Cause 1 When trying to print a large number of pages, the job is not performed due to insufficient memory resources.
# 854 Cause Device information could not be delivered because the client machine has Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) set to 'On'. Remedy Try delivering device information again after setting Restrictions for Receiving Device Info. in Device Information Delivery Settings in System Settings (from the Additional Functions screen) to 'Off'.
# 860 Cause 1 A paper jam occurred during printing. Remedy Try printing again. Cause 2 You tried to print on a transparency sheet not made for this machine. Remedy Load transparencies made for this machine into the machine and then try printing again. # 861 3 Cause An error occurred while processing PDL data or image data. Remedy Confirm the print settings you made when printing from a computer.
# 863 Cause An error occurred while processing PDL data or image data. Remedy Check the settings, and try printing again. # 865 A function related to performing jobs is restricted. Remedy Contact your System Manager.
If Memory Becomes Full during Scanning If memory becomes full during the scanning of originals, the following screens appear on the touch panel display. The machine's memory can store approximately 8,200 pages of scanned images. Approximately 8,000 pages of that total is shared by the various functions, including the Copy, Print, and Mail Box functions.
Details of each item are shown below. [Yes]: The pages scanned into memory are printed. When printing is complete, scan the remaining originals. [No]: The pages scanned into memory are not printed. [Another Function]: Select to use another function that is not being used (If the desired function is not displayed, press [ ] or [ ] to scroll to the desired function.) → press [Done]. Troubleshooting 3 The Basic Features screen of the selected function appears.
Details of each item are shown below. [Cancel]: The current job is canceled, and the display returns to the Basic Features screen. Scan the job again when the current job is complete. [Another Function]: Select to use another function that is not being used (If the desired function is not displayed, press [ ] or [ ] to scroll to the desired function.) → press [Done].
Service Call Message If a malfunction occurs and the machine cannot operate normally, a screen like the one shown below is displayed. Follow the instructions that appear on the touch panel display. Contacting Your Local Authorized Canon Dealer 3 Troubleshooting If a message like the one shown below appears, follow the procedure described below. Do not connect or disconnect the power cord with wet hands, as this may result in electrical shock.
1 Press [Shutdown]. After the machine shuts down, the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF (" " side). 2 Wait at least 10 seconds before turning the main power switch back to the "I" side. ( I side) 3 Troubleshooting ( side) 3 If the machine still does not operate normally, follow the procedure below, and then contact your local authorized Canon dealer. ☐ Turn the main power switch OFF.
Setting the Limited Functions Mode from the Service Call Message Screen If the Service Call Message screen appears indicating a malfunction of a Finisher mode, you can clear it by turning the Limited Functions Mode 'On' to temporarily limit the use of the finishing modes. However, after the Limited Functions Mode is deactivated, the Service Call Message screen may appear again, unless the cause of the malfunction is removed.
2 Press [Yes]. A message prompting you press [Shutdown] and to turn the main power switch back ON appears. Troubleshooting 3 3 Press [Shutdown] to turn the main power switch OFF. After the machine shuts down, the control power switch automatically turns OFF and the main power switch of machine automatically switches to OFF (" " side). 4 Wait at least 10 seconds before turning the main power switch back to the "I" side. ( I side) ( side) The machine starts up in the Limited Functions mode.
When the Power Does Not Turn ON If you cannot operate the machine, even though the main power switch and the control panel power switch are both turned ON, always check that the breaker is not in the OFF position. If the breaker is in the OFF position, contact your local authorized Canon dealer without turning the breaker back ON. ON ( I side) Troubleshooting 3 OFF ( side) If the breaker is in the OFF position, do not switch the current leakage breaker back ON.
Printer/Fax Driver Troubleshooting See the "Troubleshooting" in the driver help to resolve problems when using the printer driver or fax driver for Windows. In this section, screens for the printer driver are used.
Appendix 4 $)"15&3 This chapter provides the specifications of the main unit, optional equipment, and other useful information. Sample Reports. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 Copy Log List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Sample Reports The fax numbers and addresses used in these sample reports are fictitious. Copy Log List The copy log list contains information about past copy jobs. You can print a copy log list from the System Monitor screen. (See e-Manual > What This Machine Can Do) Appendix 4 ■ DEPT. ID If a Department ID is set, it is listed at the top of the log. Copy logs are printed for each Department ID. ■ JOB NO. Prints the four digit number which is automatically assigned to a copy job that is accepted.
■ SHEET x COPIES Prints the number of pages in each copy set and the number of sets made. ■ DEVICE NAME Prints the name of the device that performed the copy. Prints "LOCAL COPY" if the copy job was performed on this machine, "CASCADE COPY" if the job was a cascade copy job, or the name of the output destination if the job was a remote copy job. ■ RESULT Prints "OK" or "NG." "OK" is printed when the copy job completes successfully. "NG" (No Good) is printed if an error occurs during the copy job.
■ TIME Prints the date and time (in 24-hour notation) when a print job was completed. ■ JOB NAME Prints the name of the printed document, or the type of print job. ■ USER Prints the name of the user who sent the print job to the machine. ■ SHEET x COPIE Prints the number of pages in each copy set and the number of sets made. ■ RESULT Prints "OK" or "NG." Appendix 4 "OK" is printed when the print job completes successfully. "NG" (No Good) is printed if an error occurs during the print job.
■ DEST. RECEIVABLE DATA The data receivable at the registered destinations is printed. ■ AUTO DELIVERY "On" is printed if Auto Delivery Settings in Transmitting Settings in Device Information Delivery Settings in System Settings (from the Additional Functions screen) are set for the registered destination. "Off" is printed if Auto Delivery Settings are not set for the registered destination.
■ TYPE Displays whether the device information was delivered or received. ■ TO/FROM Prints the delivery destination if the device information was delivered. Prints the delivery source if the device information was received. ■ DATA CONTENT Prints the device information that was delivered/received. ■ RESULT Prints "OK" if the communication was completed successfully, or "NG" (No Good) if there was a communication error. If an error occurred during communication, the error code is also printed.
■ DESTINATION ADDRESS The address of the recipient is printed. ■ DESTINATION ID The name of the recipient is printed. ■ JOB NO. The four digit number, that is automatically assigned when the document is accepted for sending, is printed. ■ MODE The type and mode of transmission are printed. Transmission type: Send (TX) Mode of transmission: FTP, SMB, IPX, WebDAV, User Inbox (BOX), I-Fax (I-FAX), E-mail (MAIL), Fax (FAX) 4 ■ PGS. Appendix The number of pages that were sent is printed.
Send TX Report/Send Error TX Report The Send TX Report is a printed report that informs you of whether a send job has been successfully delivered to its destination. A Send TX Report can be set to print automatically after each job is sent, or only when there are transmission errors. (See e-Manual > Send/Fax.
■ SEND DOCUMENT NAME The name given to the document when the send settings were specified is printed. ■ TX/RX INCOMPLETE If the transmission has been interrupted, the name and address of the destination are printed. ■ TRANSACTION OK If the transmission completed successfully, the name and address of the destination are printed. ■ ERROR If a sending error occurs, the name and address of the destination are printed.
■ REPORT NAME When the document transmission is completed successfully, a Fax TX Report is printed. When a send error occurs, a Fax Error TX Report is printed. ■ MESSAGE A message describing the transmission result is printed. ■ JOB NO. The four digit number, that is automatically assigned when the document is accepted for sending, is printed. ■ DEPT. ID If Department ID Management is set, the Department ID is printed.
Fax Multi TX Report This report is used to check whether documents were sent successfully to the intended destinations when a sequential broadcast transmission was performed. If a sequential broadcast transmission is performed when Fax TX Report is set to 'On', a Fax Multi TX Report is printed automatically. (See e-Manual > Send/Fax.) • This mode is available only if the optional FAX Board is installed. • You can also print a Fax Multi TX Report with an image of the sent original attached to it.
Fax RX Report This report is used to check if documents were received successfully by this machine. You can set whether to automatically print a Fax RX Report. (See e-Manual > Send/Fax.) Appendix 4 This mode is available only if the optional FAX Board is installed. ■ MESSAGE A message describing the reception result is printed. ■ JOB NO. The four digit number, that is automatically assigned when the document is accepted for receiving, is printed.
■ ST. TIME (Start Time) The date and time (in 24-hour notation) at which the document started to be received are printed. ■ USAGE T The time taken (in minutes and seconds) to receive the document from start to finish is printed. ■ PGS. The number of pages that were received is printed. ■ RESULT If the documents were received successfully, "OK" is printed. If a reception error occurred, "NG" (No Good) is printed.
■ JOB NO. The four digit number, that is automatically assigned when the document is accepted for receiving, is printed. ■ DESTINATION ADDRESS The fax number of the sender is printed, up to the first 20 digits. ■ PSWD/SUBADDRESS A subaddress is printed if specified. The password is not printed to maintain security. ■ DESTINATION ID The name of the sender is printed. ■ ST. TIME (Start Time) The date and time (in 24-hour notation) at which the document started to be received are printed.
Activity Report This report is a list which enables you to check the results of all sending and receiving transactions. An Activity Report can be printed either automatically or manually. An Activity Report is automatically printed when either the number of communication results reaches 100, or a specified time is reached. The send and receive logs can also be printed separately. An Activity Report can be printed manually at any time from the System Monitor screen. (See eManual > Send/Fax.
■ ST. TIME (Start Time) The date and time (in 24-hour notation) at which the document started to be transmitted or received are printed. An asterisk (*) indicates a job that has already been printed. If SSO-H is set as the login service, the user name used for login is printed below the start time. When the machine cannot specify the user (for example, when automatically forwarding), the user name is not printed. ■ DESTINATION ADDRESS The address of the recipient is printed.
■ RESULT "OK," "NG," or "- -," and the transmission time are printed. If the documents have been received successfully by the recipient, "OK" is printed. If a sending error occurs, "NG" (No Good) is printed, and the error code is printed on the second line. When sending is successful, but it is not confirmed whether the e-mail message or I-fax, or the file that you sent to an imageWARE Document Manager folder, was actually delivered, "--" is printed.
■ DEPT. ID If Department ID Management is set, the Department ID is printed. Transmission logs are listed according to the Department ID. ■ ST. TIME (Start Time) The date and time (in 24-hour notation) at which the document started to be transmitted or received are printed. An asterisk (*) indicates a job that has already been printed. If SSO-H is set as the login service, the user name used for login is printed below the start time.
■ RESULT "OK" or "NG" and the transmission time are printed. If the documents have been successfully sent to the recipient, "OK" is printed. If a sending error occurred, the page number in which the error occurred and the error code number are printed. Forwarding Conditions List You can print the contents of the forwarding settings that have been specified. Manually print the Forwarding Conditions List whenever necessary. (See e-Manual > Send/Fax.
Registered LDAP Server List You can print the registered LDAP server settings. (See e-Manual > Send/Fax.
Address Book List You can print the contents of the Address Book (subaddress books 1 to 10 or one-touch buttons). Manually print the list of the selected Address Book whenever necessary. (See e-Manual > Send/Fax.) Appendix 4 • If the optional Color Universal Send Kit (standard-equipped for the imageRUNNER 3245i/3235i) is activated, the details of e-mail, I-fax, file server, and group destinations are printed.
■ DESTINATION ADDRESS • If the Class is "FTP," "SMB," "IPX," or "WebDAV" (file server): • The host name is printed on the first line, and the folder path on the second line. • If the Class is "BOX": • The number of the User Inbox is printed. • If the Class is "I-FAX" or "MAIL": • The I-fax address or e-mail address is printed. • If the Class is "FAX": • The fax number is printed on the first line, and the subaddress on the second line, if it is specified.
User’s Data List The User's Data List prints out the Send Settings made in Communications Settings, Report Settings, and System Settings (from the Additional Functions screen). Manually print the User's Data List whenever necessary. (See e-Manual > Send/Fax.
Appendix 4 4-24 Sample Reports
System Information ******************************* System Information *** *** ******************************* MEAP Contents : 00.73 MEAP Specifications : 5,6,7,9,10,11 Application Name : PortalService Application ID/System Application Name : 0906ebfc-d39e-4149-9cc5-3caa528fcd03 Application Version : 2.0.0 Status : Active Installed on : Thu Apr 14 15:53:24 GMT+09:00 2005 Vendor : Canon Inc. License Status : Unnecessary Maximum Memory Usage : 220 Registered Service : com.canon.meap.service.portalservice.
■ Status Prints the status of the application. • Installed: The application has been installed successfully. • Active: The application is running. • Stopped: The application is idle. ■ Installed on Prints the date and time the application was installed. ■ Vendor Prints the name of the application vendor. ■ License Status Prints the license status. • Installed: An effective license has been installed. • Invalid: The license is invalid. • Overlimit: The installed license has exceeded its user limit.
■ License Expires After Prints the expiration date of the license. If License Status shows "Unnecessary" as its value, the expiration date is not printed. ■ License Upper Limit Prints the upper license limit for each counter. If License Status shows "Unnecessary" as its value, the upper license limit is not printed. ■ Counter Value Prints the current value for each counter. If License Status shows "Unnecessary" as its value, the current counter value is not printed.
Number of Enterable Characters and Capacity of Various Functions Number of Enterable Characters Additional Functions Common Settings 4 Appendix System Settings Register Form for Form Form Name Composition Register Characters for Characters Page No.
Address Book Settings E-mail I-Fax Fax File Name 24 characters maximum One-touch Button Name* 12 characters maximum E-mail Address 128 characters maximum Name 24 characters maximum One-touch Button Name* 12 characters maximum I-Fax Address 128 characters maximum Standard Field 1 40 characters maximum Standard Field 2 16 characters maximum Name 24 characters maximum One-touch Button Name* 12 characters maximum 4 Fax Number 120 digits maximum Subaddress 20 digits maximum Password
Copy Functions Color Balance Register Name 10 characters maximum Mode Memory Register Name 10 characters maximum Mail Box Functions 24 characters maximum Document Name Mode Memory Register Name 10 characters maximum Color Balance Register Name 10 characters maximum Sending Functions Appendix 4 4-30 Scanning Mode Register Name (8 characters maximum)x2 Send Settings Send Doc.
Capacity of Various Functions Additional Functions System Manager Settings System Manager ID Dept. ID Management System Password 7 digits maximum Dept.
Copy Functions Color Balance Number of Keys 4 Mode Memory Number of Keys 9 Reserving Copy Jobs Number of Jobs 10 jobs Mail Box Functions Color Balance Number of Keys 4 Mode Memory Number of Keys 9 Reserving Print Jobs Number of Jobs 32 jobs Sending Documents Number of Documents 32 documents maximum Number of Pages 999 pages maximum Appendix 4 Sending/Facsimile Functions Scanning Mode Number of keys 8 Reserving Send Jobs E-mail I-Fax File Inbox Fax 120 jobs Number of pages 999
Relationship between Original Orientation and Preprinted Paper Output Chart Please use this chart when printing on preprinted paper (i.e., paper with logos or letterheads).
● If You Want to Set Left Side Stapling: Staple Position Original/ Paper Orientation, Settings Corner: Top Left Double: Left Corner: Top Left Double: Top Corner: Top Left Double: Left Corner: Top Left Double: Left Output Example LTR 11"x17", LGL, LTRR LTR 11"x17", LGL, LTRR Preprinted Paper Orientation in paper drawer 4 Preprinted side: Face up Orientation in stack bypass/paper deck Preprinted side: Face down Appendix Orientation on the platen glass Original Original side: Face down Stap
● If You Do Not Want to Set the Staple Mode: Output Example Original/ Paper Orientation, Settings LTR 11"x17", LGL LTR 11"x17", LGL Preprinted side: Face up Orientation in stack bypass/paper deck Preprinted side: Face down 4 Appendix Preprinted Paper Orientation in paper drawer Orientation on the platen glass Original Original side: Face down Orientation in the feeder Original side: Face up Auto Orientation Setting Either On or Off Either On or Off Either On or Off (Set to 'On' when paper
Index E A Appendix 4 Activity Report, 4-15 Additional Functions key, 1-13 Address Book List, 4-21 Edit pen, 1-13 Error indicator, 1-13 Error messages Error codes without messages, 3-94 Self-diagnostic display, 3-91 B F Breaker About the breaker, 1-11 Periodic inspection, xxxi Periodic inspection check sheet, xxxiv Fax Activity Report, 4-17 Fax Multi TX Report, 4-11 Fax RX Report, 4-12 Fax TX Report/Fax Error TX Report, 4-9 Feeder (DADF-U1) Clearing paper jams, 3-36 Finisher-AE1 Replacing the staple
Keys used in this manual, ix L Laser safety, xiv Legal notices Copyright, xv Disclaimers, xvi Laser safety, xiv Legal limitations on the usage of your product and the use of images, xvii Trademarks, x Loading paper Paper Deck-Q1, 2-10 Paper drawers, 2-2 M Main power indicator, 1-13 Main power switch, 1-14, 1-19 Maintenance Loading paper (Paper Deck-Q1), 2-10 Loading paper (paper drawers), 2-2 Replacing the staple cartridge in the stapler unit, 2-30 Replacing the toner cartridges, 2-49 Moving machine, 1-6
T Test button, 1-11 Toner cartridge About the toner cartridge, 2-63 Replacing, 2-49 Touch panel display About the touch panel display, 1-13 Trademarks, x Troubleshooting Clearing paper jams, 3-3 Error messages, 3-91 Memory full, 3-102 Printer/Fax Driver Troubleshooting, 3-110 Reducing the frequency of paper jams, 3-2 Service call message, 3-105 When the power does not turn ON, 3-109 Appendix 4 U User’s Data List, 4-23 4-38 Index
CANON INC. 30-2, Shimomaruko 3-chome, Ohta-ku, Tokyo 146-8501, Japan CANON U.S.A., INC. One Canon Plaza, Lake Success, NY 11042, U.S.A. CANON CANADA INC. 6390 Dixie Road Mississauga, Ontario L5T 1P7, Canada CANON EUROPA N.V. Bovenkerkerweg 59-61 1185 XB Amstelveen, The Netherlands (See http://www.canon-europe.com/ for details on your regional dealer) CANON LATIN AMERICA, INC. 703 Waterford Way Suite 400 Miami, Florida 33126 U.S.A. CANON AUSTRALIA PTY.
