INSTRUCTIONS Please read this manual before using the scanner. After you finish reading this manual, keep it in a safe place for future reference.
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Introduction Thank you for purchasing the Canon imageFORMULA ScanFront 220/220P network scanner. Please read this manual thoroughly before using the scanner to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. About ScanFront 220/220P The ScanFront 220/220P is a network scanner that you can use without connecting to a computer.
❏ Manuals for the Scanner ❏ Symbols Used in This Manual The following manuals are provided with the Canon ScanFront 220/220P. Be sure to read these manuals thoroughly before using the scanner. The following symbols are used in this manual to explain procedures, restrictions, handling precautions, and instructions that should be observed for safety. Setup Guide Describes the procedure for setting up the scanner for scanning. Set up the ScanFront in accordance with the Setup Guide.
❏ How This Manual is Organized This manual consists of the following chapters. Chapter 1 Before Use This chapter provides an overview of the ScanFront. Chapter 2 Handling This chapter describes the types of documents that can be scanned, and the basic operations of the scanner. Chapter 3 ScanFront Setup This chapter describes the setup procedures and Administrator Settings of the scanner. Chapter 4 Web Menu (Administrator Mode) This chapter describes the Web menu for the administrator to configure settings.
❏ Table of Contents 5. Fingerprint Sensor (ScanFront 220P) ............ 2-11 Cautions for Handling the Fingerprint Sensor .... 2-11 Fingerprint Authentication................................... 2-12 Introduction............................................................... i Manuals for the Scanner .......................................... ii Symbols Used in This Manual .................................. ii How This Manual is Organized................................ iii Chapter 3 ScanFront Setup 1.
3. Login Screen .................................................... 6-4 Scan Settings Overview ..................................... 4-18 Copying Job Buttons .......................................... 4-22 Exporting and Importing Job Buttons ................. 4-23 Login Screen Types.............................................. 6-4 When Using Server Authentication....................... 6-4 List Type Login ..................................................... 6-5 Key in Type Login........................
Cleaning the Retard Roller ................................... 7-5 Cleaning the Feed Roller...................................... 7-6 2. Replacing the Rollers and Document Holding Guide .................................7-8 Roller Replacement Kit......................................... 7-8 Replacing the Document Holding Guide .............. 7-8 Checking the Page Count and Resetting the Counter........................................... 7-9 Chapter 8 Troubleshooting 1. Troubleshooting......................
Chapter 1 Before Use 1. Important Safety Instructions ........................... 1-2 Installation Location ..............................................1-2 Power ....................................................................1-2 Moving the Scanner ..............................................1-3 Handling ................................................................1-3 About the Fingerprint Sensor (ScanFront 220P only) ..........................................1-5 Disposal ........................
Chapter 1 Before Use 1. Important Safety Instructions To ensure the safe operation of this scanner, be sure to read the safety warnings and precautions described below. ❏ Installation Location ● Avoid exposing the scanner to rapid changes in temperature. If the room in which the scanner is installed is cold but rapidly heated, water droplets (condensation) may form inside the scanner. This may result in a noticeable degradation in scanning quality.
Chapter 1 Before Use ● Do not pull directly on the power cord. When disconnecting the power cord, grasp the plug and remove it from the outlet. ● Keep the area around the power plug clear of objects so that the power cord can be disconnected easily in an emergency. ● Use only the AC adapter provided with this scanner. Also, do not use the AC adapter provided with the scanner with any other electrical devices.
Chapter 1 Before Use ■ If the scanner makes strange noises, or gives off, smoke, heat, or strange odors, or the scanner does not function or other abnormalities occur when you use the machine, immediately turn the power OFF, and disconnect the power plug from the power outlet. Then, contact your local authorized Canon dealer or service representative for further information. ■ Do not drop the scanner, or subject it to impact or strong shock.
Chapter 1 Before Use ❏ About the Fingerprint Sensor (ScanFront 220P only) ❏ Disposal ● Prior to disposing of the scanner, initialize the scanner to ensure that the registered data is deleted. ● When disposing of the scanner, make sure to follow all local ordinances and laws or consult with the retailer who sold you the scanner.
Chapter 1 Before Use 2. Features of the ScanFront 220/220P The main features of the ScanFront 220/220P are described below. ❏ ScanFront 220/220P ● Configuration via the Web Menu A web browser (Web Menu) is used for configuring the basic settings of the ScanFront, user registration, and job button registration. ● Compact Network Document Scanner The network document scanner has a compact design of 310 mm (W) × 234 mm (D) × 158 mm (H). You can scan documents in a range of sizes from business cards to A4.
Chapter 1 Before Use ❏ ScanFront 220P ● Text Enhance Mode The background color of the text are processed to enhance the text portions and make them easy to read. ● Fingerprint Authentication The authentication system that uses a fingerprint sensor to authenticate users enables you to log in to the ScanFront 220P without entering your user name and password.
Chapter 1 Before Use 3. Names and Functions of Parts The names and functions of the parts of the ScanFront 220/220P are shown below. ❏ Front and Document Feed and Eject Trays a Power Switch Use this to turn the power ON. (See p. 3-4.) ScanFront 220 * Use the Power OFF button on the touch panel to turn the power OFF. b Power Indicator Lights when the power is ON. (See p. 3-4.) c Lock Lever Locks the panel unit. Pull the lever toward you to unlock the panel unit. (See p. 2-10.
Chapter 1 Before Use ❏ Side and Rear k Kensington Slot This is an anti-theft slot that enables a key chain or lock to be connected to prevent theft. l PS/2 Connector (Green) Connect a PS/2 mouse. (See p. 2-6.) m PS/2 Connector (Purple) Connect a PS/2 keyboard. (See p. 2-6.) n LAN Port (RJ-45) Connect an RJ-45 (10Base-T/100Base-TX) compatible network cable. (See p. 3-3.) o USB Ports Connect a USB1.1/Hi-Speed USB2.0 compatible USB memory device, USB keyboard, or USB mouse.
Chapter 1 Before Use 4. Network Environment The network environment required to use the ScanFront is described below. To obtain details on your network environment, contact your network administrator. ❏ Network Environment ❏ Directory Service Support ● Microsoft WindowsNetwork Use the scanner in a Microsoft Windows Network environment. ● Network Protocol The scanner uses TCP/IP protocol to connect to the network.
Chapter 2 Handling 1. Documents....................................................... 2-2 Plain Paper............................................................2-2 Business Card.......................................................2-2 Card ......................................................................2-3 2. Preparing the Scanner..................................... 2-4 Preparing the Document Feed Tray and Eject Tray ..............................................................
Chapter 2 Handling 1. Documents The ScanFront can scan documents in a range of sizes from business cards and checks to A4. It is possible to feed documents of the following sizes and thicknesses depending on the feeding method used. ❏ Plain Paper • Note that scanning the following types of documents can cause a paper jam or malfunction. To scan such a document, make a photocopy of the document and then scan the photocopy. Size Width: 50.8 mm to 216 mm Length: 53.9 mm to 355.
Chapter 2 Handling ❏ Card Size 53.9 × 85.5 mm (Conforming to ISO Standards) Thickness 0.76 mm and below Insertion orientation Landscape CAUTION A card placed into the document feed tray in the portrait orientation may not be output properly because a load is placed on it during feeding. Furthermore, removing a card that has caused a feeding error may damage the card, so make sure to correctly insert the card.
Chapter 2 Handling 2. Preparing the Scanner When placing a document in the scanner, pull out the document feed tray so that it matches the size of the document, and then move the feed selection lever to the appropriate position for the desired feed method (page separation feeding or bypass feeding) for the document. ❏ Preparing the Document Feed Tray and Eject Tray Hint If the output documents curl in the eject tray when scanning particularly thin documents, remove the eject tray.
Chapter 2 Handling ❏ Feed Selection Lever ❏ USB Port Change the position of the lever to the desired feed method for the document. You can insert a USB memory device to store image files or connect a USB keyboard or USB mouse to operate the scanner. Page Separation Feeding Move the lever downward to separate a stack of documents one page at a time in order to continuously feed the documents.
Chapter 2 Handling ❏ Using a PS/2 Keyboard and PS/2 Mouse You can connect a PS/2 keyboard and mouse to the PS/2 port and use them to operate the scanner. Green (Top): Mouse Purple (Bottom): Keyboard IMPORTANT Turn OFF the scanner before connecting or disconnecting the PS/2 mouse and keyboard.
Chapter 2 Handling 3. Placing Documents When placing documents into the scanner, place them face down into the tray with the top edge of the document at the bottom of tray. ❏ Placing a Document 3. Place the document face down with its top edge at the bottom of the tray. Follow the procedure below to place a document. 1. Adjust the document guides to be wider than the width of the document. 4. Adjust the document guides to fit the width of the document. 2.
Chapter 2 Handling 3. Place the card face down in the landscape orientation IMPORTANT with the top edge at the bottom of the tray. Up to 50 sheets of ordinary paper can be loaded into the document feed tray. When placing the document, make sure the size of stack does not exceed the loading marks on the document guides. CAUTION Loading mark • A card placed into the document feed tray in the portrait orientation may not be output properly because a load is placed on it during feeding.
Chapter 2 Handling 4. Clearing a Paper Jam or Double Feed Error When a paper jam or double feed error is detected, feeding and scanning stops. 1. Check the displayed message. If a paper jam or double feed error is detected in the middle of a document, the following messages appear. If a paper jam or double feed error is detected at the first page of a document, the following messages appear.
Chapter 2 Handling 4. Pull out the jammed document in the direction that IMPORTANT seems the easiest to remove it. When the message above is displayed and the scanner transitions to Low Power Mode, all of the data scanned up until that point is discarded. (See “Low Power Mode” on p. 4-26.) 2. Remove the scanned documents from the document eject tray, and any documents remaining in the document feed tray. 3. Pull the lock lever toward you and then fully open the panel unit. 5.
Chapter 2 Handling 5. Fingerprint Sensor (ScanFront 220P) The ScanFront 220P is equipped with a fingerprint sensor for registering fingerprints and authenticating users. The fingerprint sensor is a precision component. Be careful when handling this sensor. ❏ Cautions for Handling the Fingerprint Sensor ● When cleaning the fingerprint sensor, use a soft dry cloth to wipe dirt off the surface. ● Do not use a pointed object to remove any dirt that accumulates around the fingerprint sensor.
Chapter 2 Handling ❏ Fingerprint Authentication ● Authentication performance may improve if the condition of the fingerprint is improved as a result of washing your hands or applying hand cream. ● Authentication may not be performed properly depending on the speed with which you slide your finger over the sensor. In this case, adjust the speed with which you slide your finger in accordance with the message that appears.
Chapter 3 ScanFront Setup 1. Before Setting Up the Scanner ........................ 3-2 Installation Location ..............................................3-2 Interfaces ..............................................................3-2 Connecting the AC Adapter ..................................3-3 Connecting the Network Cable .............................3-3 2. Turning the Power ON and OFF...................... 3-4 Turning the Power ON ..........................................3-4 Turning the Power OFF..
Chapter 3 ScanFront Setup 1. Before Setting Up the Scanner Before setting up the scanner, you need to move it to the installation site, and connect the AC adaptor and network cable. ❏ Installation Location ● Avoid exposing the scanner to rapid changes in temperature. If the room in which the scanner is installed is cold but rapidly heated, water droplets (condensation) may form inside the scanner. This may result in a noticeable degradation in scanning quality.
Chapter 3 ScanFront Setup ❏ Connecting the AC Adapter Follow the procedure shown below to connect the AC adapter. CAUTION Make sure to use only the AC adapter and power cord included with the scanner. a Connect the power cord and AC adapter. b Insert the plug of the AC adapter into the power connector. c Connect the power cord to the wall outlet. ❏ Connecting the Network Cable Insert the network cable connector (RJ-45) into the LAN port.
Chapter 3 ScanFront Setup 2. Turning the Power ON and OFF Use the power switch to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON ❏ Turning the Power OFF Press the power switch to turn the scanner ON. The power indicator lights, and the Home screen or the login screen appears. Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF.
Chapter 3 ScanFront Setup 3. Configuring the Scanner Settings The scanner setup consists of configuring the initial network settings from the [Administrator setting] screen, and then configuring the settings needed to use the scanner as described in Chapter 4 “Web Menu (Administrator Mode)”. ❏ Administrator Settings The following items are available for administrator settings. For details, see “Configuring Administrator Settings” on p. 3-8.
Chapter 3 ScanFront Setup ❏ Web Menu (Administrator Mode) The following setting items are available from the Web Menu (Administrator Mode). For details, see Chapter 4 “Web Menu (Administrator Mode)”. Hint From the Web Menu (User Mode), which is available to all users, the configuration of some functions is restricted. Setting Item Description Web Menu (Administrator Mode) Web Menu (User Mode) User Administration Register new users and edit user settings.
Chapter 3 ScanFront Setup Setting Item System Settings Description Web Menu (Administrator Mode) Web Menu (User Mode) Configure the settings for managing the scanner. Backup / Restore Back up or restore the scanner settings. Yes (See p. 4-33) No Module Version Information Display the version information, and update the version, of the ScanFront module. Yes (See p. 4-34) No Log Settings Record usage statistics to a log file. Yes (See p.
Chapter 3 ScanFront Setup 4. Configuring Administrator Settings Enter the administrator password and log in to configure administrator settings. ❏ Logging In to the Administrator Settings 3. Select the setting item to configure. Follow the procedure below to configure the [Device name] and [IP address] needed to connect the scanner to a network. 1. Press [Administrator setting]. The [Administrator Password] input box appears. 2. Press [OK] to display the [Administrator setting] screen.
Chapter 3 ScanFront Setup ❏ Network Settings Under Network Settings, configure the device name and IP address needed to connect the scanner to a network. ❏ Administrator Password Set the password required to log in to [Administrator setting] and the Web Menu (Administrator Mode). IMPORTANT • The device name is the name for the scanner used on the network. When changing this setting, make sure to select a unique name that is different from those of all other devices.
Chapter 3 ScanFront Setup ❏ Backup/Restore Setting Information • Backup / Restore all settings can also be configured from the [System Settings] screen (see p. 4-32) of the Web Menu (Administrator Mode). Back up/restore setting information using a shared folder on the network or USB memory device at the following times. ❏ Select Login Type When adding another ScanFront Set the screen that appears when users log in. For details, see “Login Screen” on p. 6-4.
Chapter 3 ScanFront Setup ❏ Format ScanFront 220 ❏ Touch Panel Adjustment Initialize the ScanFront 220 clears all the settings registered to the ScanFront. You can adjust the touch panel when it does not operate as expected. For details, see “Adjusting the Touch Panel” on p. 8-9. Initialize the ScanFront 220 at the following times. For details, see “Initializing ScanFront” on p. 8-11.
Chapter 4 Web Menu (Administrator Mode) Chapter 4 Web Menu (Administrator Mode) 1. Web Menu Overview ........................................4-2 2. Logging In to the Web Menu ............................4-5 3. User Administration ..........................................4-6 Registering New Users......................................... 4-7 Restricting User Functions ................................... 4-8 Editing Users ........................................................ 4-9 4. Address Book Settings .
Chapter 4 Web Menu (Administrator Mode) 1. Web Menu Overview The Web Menu function enables you to access and configure the scanner from the Web browser of a remote computer. It can be used to perform tasks such as user registration, basic network communication settings, and job button registration, as well as making scan settings. (See “Web Menu (Administrator Mode)” on p. 3-6.) Settings Network Computer (Web Menu) ScanFront 220 IMPORTANT • For a Web browser, use Microsoft Internet Explorer 6.
Chapter 4 Web Menu (Administrator Mode) The Web Menu features an Administrator Mode for configuring administrator settings and a User Mode for user access, from which the following settings can be configured. Administrator Mode a b c d e f a User Administration (See “User Administration” on p. 4-6.) Use to register and manage users and to restrict the functions available to users. b Address Book Settings (See “Address Book Settings” on p. 4-11.
Chapter 4 Web Menu (Administrator Mode) User Mode For details on configuring the User Mode settings, see Chapter 5 “Web Menu (User Mode)”. a b c a User Settings (See “User Settings” on p. 5-4.) Use to change the user settings. b Address Book Settings (See “Address Book Settings” on p. 5-6.) Use to register and manage entries in the Shared Address Book, and the My Address Book provided for each user. c Job Button Settings (See “Job Button Settings” on p. 5-12.
Chapter 4 Web Menu (Administrator Mode) 2. Logging In to the Web Menu You can log in to the Web Menu using the following procedure. IMPORTANT Use the device name or the IP address assigned to the scanner as the URL for accessing the Web Menu. For details on the device name and the IP address, see “Configuring Administrator Settings” on p. 3-8. 1. Turn the scanner ON. Hint 2.
Chapter 4 Web Menu (Administrator Mode) 3. User Administration From the User Administration screen, you can register and manage users and restrict the functions available to users. a b c d e f a [New User] button Registers a new user. (See “Registering New Users” on p. 4-7.) b [Select All] button Selects all of the displayed users. c [Except All] button Deselects all of the displayed users. d [Functional Restriction] button Restricts the functions available to the selected user.
Chapter 4 Web Menu (Administrator Mode) ❏ Registering New Users Mail Address Enter the originating address for e-mail sent from the scanner. Click [New User] to register a new user. IMPORTANT IMPORTANT • When using an authentication server (see p. 4-29), users that are logged in from an authentication server account are registered automatically. • If an e-mail address is registered for the authentication server account, the e-mail address is also registered automatically.
Chapter 4 Web Menu (Administrator Mode) • Job Button Screen • When a user is registered, the link for User Mode login is added to the Web Menu login screen. IMPORTANT The setting for the startup screen after login also affects which screen appears after a scanned image is sent. (See “Delivery Options” on p. 4-18.) ❏ Restricting User Functions [OK] button To restrict the functions available to a user, select the user and click [Functional Restriction].
Chapter 4 Web Menu (Administrator Mode) Use only Job Buttons Hint Disables scanning from the Home screen and displays the Job Button screen when the user logs in. Configure the following settings to make only the existing address books and job buttons available to the user. Restriction to Use Restricts the use of the LDAP Address Book when use of an address book server is enabled in the Server Settings. (See p. 4-28.) [OK] button Sets the specified usage restrictions for the user.
Chapter 4 Web Menu (Administrator Mode) By editing a user automatically registered by server authentication, you can set the user’s e-mail address. Edit Address Book Enables you to register and edit entries in the user’s My Address Book. For details on configuring address books, see “Address Book Settings” on p. 4-11. Edit Job Button Enables you to register and edit the user’s My Job Button. For details on configuring job buttons, see “Job Button Settings” on p. 4-16.
Chapter 4 Web Menu (Administrator Mode) 4. Address Book Settings From the Address Book Settings screen, you can register entries in the Shared Address Book, which is available to all users. a d e b f g c h i j a Type of Address Book Under normal conditions, you can only select the Shared Address Book here. If you enable the address book server settings, however, the LDAP Address Book becomes selectable. The address type is set to [E-mail] when the LDAP Address Book is selected.
Chapter 4 Web Menu (Administrator Mode) ❏ Registering New Addresses Click [New Address] to register a new address. Hint • The number of addresses that can be registered to the Shared Address Book is up to 1000 in combination with the total number of addresses included in the Shared Job Button.
Chapter 4 Web Menu (Administrator Mode) Passive Mode Hint Uses passive mode to send transmissions to the FTP server. You can display the shared folders using the following procedure. 1. After entering the computer name, user name, password, and domain/workgroup, click [Browse]. Access the computer containing the publicly shared folder. 2. Specify any subfolder from the displayed computer and click [OK]. IMPORTANT Use passive mode when normal communication with the FTP server cannot be established.
Chapter 4 Web Menu (Administrator Mode) ❏ Copying Addresses IMPORTANT You can copy an address and register it as a new address. If you do not save the password, password entry will be required each time you send. Hint [OK] button • Use this function when you want to copy an address from the Shared Address Book and register it as a different address after changing some of the settings.
Chapter 4 Web Menu (Administrator Mode) 3. Change the name and settings of the copied address, Importing to the Scanner and register it as a new address. You can import previously exported address book data to the scanner. ❏ Exporting and Importing Address Books 1. Click [Import to ScanFront 220]. You can back up your address books as files in CSV format, and import the backed up address book data to another ScanFront unit.
Chapter 4 Web Menu (Administrator Mode) 5. Job Button Settings From the Job Button Settings screen, you can register the Shared Job Button, which is available to all users. a d b e f c g h i a Job Button Type You can only select Shared Job Button here. You can manage the My Job Button, provided for each user, from the User Administration menu. b Export from ScanFront 220 Exports the job button data as a file in DAT format. (See “Exporting and Importing Job Buttons” on p. 4-23.
Chapter 4 Web Menu (Administrator Mode) ❏ Registering New Job Buttons Address Click [New Job Button] to register a new job button. Job Button Settings Click [Add from Address Book], open the Address page, and select the address to send to. IMPORTANT • You can register up to 100 addresses to a job button.
Chapter 4 Web Menu (Administrator Mode) E-mail settings Confirm addresses before sending Subject • ON Displays the Address Confirmation screen, and then starts sending after you confirm the address. • OFF Sends the image without confirming the address. Enter a subject for the e-mail message. Screen after sending Message Select the screen to display after an image is sent. • Initial Screen Returns to the startup screen set for [Screen after Login] in the User Settings.
Chapter 4 Web Menu (Administrator Mode) Mode Prescan Select the scanning mode (Black and White, Error Diffusion, Text enhance, Gray, Color). Enables you to preview an image of the first page of the document before scanning the entire document. IMPORTANT Hint Depending on the selected mode, the file formats available for saving may be limited. A warning message appears when an unavailable combination is selected.
Chapter 4 Web Menu (Administrator Mode) JPEG: Compression Encryption (Security) Use encryption to add security to the PDF file. IMPORTANT Using the High (128-bit RC4) encryption level is recommended. The Low (40-bit RC4) encryption level provides less security. Protect Document Select a compression ratio for images saved in JPEG format. The ability to view the document is protected by a password.
Chapter 4 Web Menu (Administrator Mode) Detailed settings Double feed detection by length The scanner detects by document length when two or more documents are fed together, and stops feeding when a double feed is detected. IMPORTANT • Using the length of the first document page as a reference, the scanner detects a double feed when a subsequent page is longer or shorter than the reference page by 35 mm or more.
Chapter 4 Web Menu (Administrator Mode) 1. Select the job button you want to copy, and click the Bleed-through reduction [Copy] button. Eliminates bleed-through images, in which images on the reverse side of a scanned document appear on the scanned page, such as when scanning thin documents with text or images on both sides. Hint When using bleed-through reduction, adjust the bleed-through reduction level to match the type of document.
Chapter 4 Web Menu (Administrator Mode) ❏ Exporting and Importing Job Buttons 3. Select a processing method for importing the job button settings file. • Replaces the whole data: Deletes all currently registered job buttons and overwrites them with the imported job buttons. • Appends data: Adds the imported job button to the currently registered job button. You can back up your job button data as a settings file in DAT format, and import the backed up job button settings file to another ScanFront unit.
Chapter 4 Web Menu (Administrator Mode) 6. Device Configuration From the Device Configuration screen, you can configure the scanner settings. a a b c d e b c d e d Login Options Select the type of screen that appears when users log in. (See “Login Options” on p. 4-26.) e Administrator Settings Set the password and e-mail address of the Administrator. (See “Administrator Settings” on p. 4-26.) a Network Setting Confirm or change the network settings of the scanner. (See “Network Setting” on p. 4-25.
Chapter 4 Web Menu (Administrator Mode) ❏ Network Setting You can confirm the network settings configured under [Administrator setting] on the scanner. Language on the device Set the language displayed on the touch panel. IMPORTANT You must restart the scanner after changing the display language setting. Time Zone Set the region in which the scanner will be used. Enable daylight saving time Select this check box to apply the Daylight Saving Time for the specified region set in the Time Zone.
Chapter 4 Web Menu (Administrator Mode) Display Off Set the scanner to turn off the touch panel display after a specified period of inactivity. IMPORTANT When Display Off activates and the touch panel display turns off, touch the panel to restore the display. Auto Logout Set the scanner to automatically log users out after a specified period of inactivity. Low Power Mode List type login Set the scanner to switch to Low Power mode after a specified period of inactivity.
Chapter 4 Web Menu (Administrator Mode) IMPORTANT • The e-mail address of the Administrator is used as the originating address when a user without a registered e-mail address sends an e-mail message. • When a sent e-mail message results in an error due to, for example, an incorrect e-mail address, an error notification is delivered from the mail server to the e-mail address of the administrator.
Chapter 4 Web Menu (Administrator Mode) 7. Server Settings From the Server Settings screen, you can configure mail server settings for sending images via e-mail, and settings for accessing a network authentication server compatible with a directory service. IMPORTANT • You can simplify user administration on the scanner by using e-mail addresses registered on an LDAP server, or by logging in from user accounts that are registered on a domain server and are compatible with Active Directory or LDAP servers.
Chapter 4 Web Menu (Administrator Mode) ❏ Mail Server Auth Method Configure this setting based on the authentication method of your mail server. For details on the mail server authentication method, consult your e-mail system administrator. You can configure the mail server settings for sending email messages. Hint The scanner sends a large volume of data by e-mail. Make sure to confirm the mail server settings with your e-mail system administrator before configuring the settings.
Chapter 4 Web Menu (Administrator Mode) • Web Menu (User Mode) Login Screen Enable Authentication Server Select this check box to permit users registered on the authentication server to log in. Search Base Enter the search base for referring e-mail addresses registered on the authentication server. IMPORTANT For information on the character strings to enter for the search base, consult your system administrator. Host Name (Address) Enter the host name or address of the authentication server.
Chapter 4 Web Menu (Administrator Mode) ❏ Address Book Server ❏ NTP Server You can configure the settings for using an address book server (LDAP server). You can configure the NTP server settings to synchronize the ScanFront with the correct time. NTP Server Setting Select this check box to synchronize with the NTP server. NTP Server(primary) Enter the host name or IP address of the main NTP server. NTP Server(secondary) Enter the host name or IP address of the secondary NTP server.
Chapter 4 Web Menu (Administrator Mode) 8. System Settings From the System Settings screen, you can backup and restore setting information, update module versions, and configure logs used by the scanner. a b a b c c a Backup/Restore Backs up or restores the scanner settings. (See “Backup and Restore” on p. 4-33.
Chapter 4 Web Menu (Administrator Mode) ❏ Backup and Restore 3. Specify a save location for the backup data, and save the backup data. You can backup or restore the scanner settings using the following procedure. Backup All Settings This option saves all the ScanFront settings to a specified folder. IMPORTANT The following settings are not included in the backup data because they are unique to the scanner unit: • IP address • Device name • Touch panel adjustment values 1. Click [Backup All Settings].
Chapter 4 Web Menu (Administrator Mode) 4. Confirm the message that appears, and click [OK] to Restore All Settings perform the restoration. This option restores backed up data to the scanner. 1. Confirm that no administrator or user is logged in to the scanner. Hint If a user or administrator is logged in to the scanner, an error will occur when the restoration is performed. 5. Click [OK] to complete the restoration. 2. Click [Browse], and specify the backup data to use. 6.
Chapter 4 Web Menu (Administrator Mode) 5. Confirm the message that appears, and click [OK] to Updating the Scanner perform the version update. You can update the scanner with an acquired update file. IMPORTANT • Make sure to back up your scanner data before performing a version update. • Use the following procedure to update the scanner. Once the version update starts, do not touch the scanner until it restarts. 1. Transfer the update file to the scanner. 2. Update the version of the scanner. 3.
Chapter 4 Web Menu (Administrator Mode) ❏ Log Settings You can configure settings for log files. Make Log File Select this check box to create a log file. PC Name (Host Name) Enter the name of the computer containing the publicly shared folder where the log file will be saved. Location Enter the name of the shared folder. You can also press [Browse] to select a folder to save. User name/Password Enter the name and password of a user with the authority to write data to the shared folder.
Chapter 5 Web Menu (User Mode) 1. Web Menu Overview ....................................... 5-2 2. Logging In to the Web Menu............................ 5-3 3. User Settings ................................................... 5-4 User Settings.........................................................5-5 4. Address Book Settings .................................... 5-6 Registering New Addresses..................................5-8 Copying Addresses .............................................
Chapter 5 Web Menu (User Mode) 1. Web Menu Overview The Web Menu function enables you to access and configure the scanner from the Web browser of a remote computer. From the Web Menu, you can register address books and job buttons. Computer (Web Menu) Settings Network ScanFront220 IMPORTANT • For a Web browser, use Microsoft Internet Explorer 6.0 or later. • In some cases, settings cannot be changed from the Web Menu when the ScanFront administrator or another user is logged in to the scanner.
Chapter 5 Web Menu (User Mode) 2. Logging In to the Web Menu You can log in to the Web Menu using the following procedure. Hint Use the device name or the IP address assigned to the scanner as the URL for accessing the Web Menu. Contact the ScanFront administrator for the device name and the IP address. 1. Turn the scanner ON. from an account registered on the scanner (Device Authentication). For details, consult the ScanFront administrator. 2. Confirm the IP address with the administrator. 3.
Chapter 5 Web Menu (User Mode) 3. User Settings From the User Settings screen, you can change the information of a user logged in by Device Authentication. a a Setting (See “User Settings” on p. 5-4) Allows you to edit a user’s settings. IMPORTANT • For a user logged in by Server Authentication, you can only select a setting for [Screen after Login]. • E-mail address may not be registered for a user logged in by Server Authentication.
Chapter 5 Web Menu (User Mode) ❏ User Settings Screen after Login Select the Home screen or the Job Button screen as the first screen to appear after the user logs in. Click [Setting] to edit the user information. • Home Screen User name Enter a new user name. • Job Button Screen Change Password Select the [Change Password] check box, and then enter the new password and confirmation password. Mail Address (Not Changeable) To change the e-mail address, contact the ScanFront administrator.
Chapter 5 Web Menu (User Mode) 4. Address Book Settings From the Address Book Settings screen, you can register entries in the Shared Address Book, which is available to all users, and the My Address Book, which is provided for each user. a d e b f g c h i j a Type of Address Book Selects the address book (Shared Address Book or My Address Book) to edit.
Chapter 5 Web Menu (User Mode) IMPORTANT If the ScanFront administrator has restricted editing of the address books, the following Address Book settings apply. For details, consult the ScanFront administrator. • If editing is restricted for only one address book (either the My Address Book or the Shared Address Book), users can only copy addresses from the restricted address book and paste them into the unrestricted address book.
Chapter 5 Web Menu (User Mode) ❏ Registering New Addresses Address type: FTP Server This option registers a network FTP server. Select the type of address book (Shared Address Book or My Address Book), and click [New Address] to register a new address. IMPORTANT FTP servers that require firewall settings cannot be registered.
Chapter 5 Web Menu (User Mode) Save Password Hint Saves the entered password. You can display the shared folders using the following procedure. 1. After entering the computer name, user name, password, and domain/workgroup, click [Browse]. Access the computer containing the publicly shared folder. 2. Specify any subfolder from the displayed computer and click [OK]. Passive Mode Uses passive mode to send transmissions to the FTP server.
Chapter 5 Web Menu (User Mode) ❏ Copying Addresses IMPORTANT You can copy an address and register it as a new address. You can also copy an address from one address book to another. As an example, this section describes how to copy from the Shared Address Book to the My Address Book. If you do not save the password, password entry will be required each time you send. [OK] button Registers a new shared folder with the specified parameters.
Chapter 5 Web Menu (User Mode) 4. Confirm the copied address. Importing to the Scanner You can import previously exported address book data to the scanner. 1. Click [Import to ScanFront 220]. ❏ Exporting and Importing Address Books You can back up your address books as files in CSV format, and import the backed up address book data to another ScanFront unit. 2. Click [Browse] and specify a previously exported Hint address book settings file.
Chapter 5 Web Menu (User Mode) 5. Job Button Settings From the Job Button Settings screen, you can register the Shared Job Button, which is available to all users, and the My Job Button, which is provided for each user. a d b e f c g h i a Job Button Type Select the job button (Shared Job Button or My Job Button) that you want to edit. b Export from ScanFront 220 Exports the job button data as a file in DAT format. (See “Exporting and Importing Job Buttons” on p. 5-19.
Chapter 5 Web Menu (User Mode) IMPORTANT If the ScanFront administrator has restricted editing of the job buttons, the following Job Button settings apply. For details, consult the ScanFront administrator. • If editing is restricted for only one set of job buttons (either the My Job Button or the Shared Job Button), users can copy job buttons from the restricted set of job buttons and paste them into the unrestricted set.
Chapter 5 Web Menu (User Mode) ❏ Registering New Job Buttons Address Click [New Job Button] to register a new job button. Job Button Settings Click [Add from Address Book], open the Address page, and select the address to send to. IMPORTANT • You can register up to 100 addresses to a job button.
Chapter 5 Web Menu (User Mode) E-mail settings Confirm addresses before sending Subject • ON Displays the Address Confirmation screen, and then starts sending after you confirm the address. • OFF Sends the image without confirming the address. Enter a subject for the e-mail message. Screen after sending Message Select the screen to display after an image is sent. • Initial Screen Returns to the startup screen set for [Screen after Login] in the User Settings.
Chapter 5 Web Menu (User Mode) Mode Prescan Select the scanning mode (Black and White, Error Diffusion, Text enhance, Gray, Color). Enables you to preview an image of the first page of the document before scanning the entire document. IMPORTANT Hint Depending on the selected mode, the file formats available for saving may be limited. A warning message appears when an unavailable combination is selected.
Chapter 5 Web Menu (User Mode) JPEG: Compression Encryption (Security) Use encryption to add security to the PDF file. IMPORTANT Using the High (128-bit RC4) encryption level is recommended. The Low (40-bit RC4) encryption level provides less security. Protect Document Select a compression ratio for images saved in JPEG format. The ability to view the document is protected by a password.
Chapter 5 Web Menu (User Mode) Detailed settings Double feed detection by length The scanner detects by document length when two or more documents are fed together, and stops feeding when a double feed is detected. IMPORTANT • Using the length of the first document page as a reference, the scanner detects a double feed when a subsequent page is longer or shorter than the reference page by 35 mm or more.
Chapter 5 Web Menu (User Mode) 3. Select My Job Button for the copy destination, and Hint click [OK]. When using bleed-through reduction, adjust the bleed-through reduction level to match the type of document. Color drop-out The color drop-out function has a “drop-out” effect that leaves out a specified color (red, blue, or green) while scanning, and a “color enhancement” effect that emphasizes a specified color. IMPORTANT 4. Confirm the copied job button.
Chapter 5 Web Menu (User Mode) 4. Click [Execute]. Exporting from the Scanner Confirm the message that appears, and click [OK] to import the data. You can save the job button settings file to a specified folder. 1. Click [Export from ScanFront 220]. Hint When importing is completed, the following message appears. Click [OK] to return to Job Button Settings and confirm the imported job button. 2. Click [Save], specify a save location, and save the job button settings file.
Chapter 6 Operating Procedures 1. Flow of Scanner Operations.............................6-2 2. Turning the Power ON and OFF ......................6-3 Turning the Power ON.......................................... 6-3 Turning the Power OFF ........................................ 6-3 3. Login Screen ....................................................6-4 Login Screen Types.............................................. 6-4 When Using Server Authentication....................... 6-4 List Type Login .........
Chapter 6 Operating Procedures 1. Flow of Scanner Operations The procedure and screen transitions for the process from turning the scanner ON, to sending an image file are as follows. For descriptions of the various settings, refer to the appropriate reference pages. Turn the power ON (See p. 6-3.) No user is registered Users are registered (device/server authentication) * When no user is registered and only the Shared Address Book and Shared Job Button are used Login screen (See p. 6-4.
Chapter 6 Operating Procedures 2. Turning the Power ON and OFF Use the power switch to turn the scanner ON, and press the [Power off] button on the touch panel to turn it OFF. ❏ Turning the Power ON ❏ Turning the Power OFF Press the power switch to turn the scanner ON. The power indicator lights, and the Home screen or the login screen appears. Press the [Power off] button displayed at the bottom left of the panel to turn the scanner OFF.
Chapter 6 Operating Procedures 3. Login Screen The login screen appears at the startup when the scanner is turned ON. ❏ Login Screen Types Hint There are two types of login screen: a list type login screen for selecting from a list of registered users, and a key in type login screen for entering a user name and password. • Set the type of login screen from [Device Operation] of the Web menu (see p. 4-25) or [Login type setting] in the administrator settings of the ScanFront (see p. 3-10).
Chapter 6 Operating Procedures ❏ List Type Login 3. Enter a password and then press [OK]. Use the procedure below to log in to the list type login screen. 1. Select the user to log in as from the list, and then press [Next]. IMPORTANT Passwords are case-sensitive. Make sure to enter the password correctly. 4. Press [Login] to log in to the scanner. The password input screen appears. 2. Press [Password]. 5. The Home screen (or Job Button screen) appears. The keyboard screen appears.
Chapter 6 Operating Procedures ❏ Key in Type Login 3. Press [Login] to log in to the scanner. In the key in type login screen, enter your user name and password to log in. 1. Press [User name] ([Password]). 4. The Home screen (or Job Button screen) appears. The keyboard screen appears. 2. Enter your user name (password) and then press [OK]. IMPORTANT • User names and passwords are case-sensitive. Make sure to enter the user and password registered during device authentication correctly.
Chapter 6 Operating Procedures ❏ Fingerprint Authentication (Only Available with the ScanFront 220P) 3. The Home screen (or Job Button screen) appears if the fingerprint is authenticated correctly. Hint Use the procedure below for fingerprint authentication. For details on fingerprint registration, see “Fingerprint Registration (Only Available with the ScanFront 220P)” on p. 6-10. If fingerprint authentication fails, try sweeping your finger again. 1. Press [Fingerprint Authentication].
Chapter 6 Operating Procedures 4. Screen Displayed after Login You can set the screen (Home screen or Job Button screen) that is displayed after a user logs in. (See p. 4-7 and p. 5-4.) ❏ Home Screen ❏ Job Button Screen This screen enables you to select a job button to scan using the conditions registered to the job button, and then send the image file. (See “Scanning Procedures” on p. 6-13.
Chapter 6 Operating Procedures 5. User Settings Screen The User Settings screen enables you to edit the user password and register a fingerprint (only available with the ScanFront 220P). ❏ Fingerprint Registration Fingerprint registration is enabled when you are using the ScanFront 220P. For details on fingerprint registration, see “Fingerprint Registration (Only Available with the ScanFront 220P)” on p. 6-10.
Chapter 6 Operating Procedures 6. Fingerprint Registration (Only Available with the ScanFront 220P) Fingerprint authentication is a function for registering the fingerprints of users that will log in when the device authentication method is used, and enables users to log in by authenticating their fingerprints. When fingerprint authentication is used, there is no need to select a user in the list type login screen or enter a user name and password in the key in type login screen.
Chapter 6 Operating Procedures ❏ Registering a Fingerprint 3. Scan your fingerprint. Repeat scanning until the same fingerprint has been successfully scanned three times. Register a fingerprint from the User Settings screen accessed from the Home screen. IMPORTANT If the Home screen is not displayed, use of the Home screen has been restricted for the user by the ScanFront administrator. Confirm this with the administrator. 1. Press [User settings].
Chapter 6 Operating Procedures 5. Perform an authentication test for the registered fingerprint by scanning your fingerprint. 6. Press [Close] to end fingerprint registration. IMPORTANT If you want to change the registered fingerprint, start registration again from the beginning.
Chapter 6 Operating Procedures 7. Scanning Procedures You can perform scanning from the Home screen or the Job Button screen. ❏ Scanning From the Home Screen ❏ Scanning From the Job Button Screen Press a destination selection (E-mail, FTP, Shared folder, or USB memory) button to open an address selection screen and then select an address to send an image file. If you press a job button, the Scan/Delivery Options screen appears.
Chapter 6 Operating Procedures ❏ Address Selection Screen From the address selection screen, you can select the address to send an image file and register addresses. a b c e d f g a Address Book type Selects the address book type (Shared Address Book or My Address Book). If the address book server setting is enabled, [LDAP Address Book] is added.
Chapter 6 Operating Procedures ❏ USB Memory Screen The USB Memory screen enables you to specify the folder in the USB memory to save the image file. a b c d e f c [Upward] button Enables you to move to a higher level folder when a lower level folder is selected in the memory. d [Downward] button Enables you to move to a lower level folder in the USB memory. e [Edit] button Enables you to register new folders and edit folders. a Path Enter the folder path of the USB memory.
Chapter 6 Operating Procedures ❏ Scanning 3. Press a displayed address to select it. A checkmark ( ) is added to the icon for the selected address. Pressing a selected address again clears the selection. This section describes the procedure for scanning. If you want to save the image file to USB memory, specify the folder in the USB memory to save the image file in Steps 2 to 4. (See “USB Memory Screen” on p. 6-15.) 1. Select a destination. Press a destination button to select a destination.
Chapter 6 Operating Procedures 6. Press [Start] to start scanning. Scanning stops after the document has been scanned. 5. Set the scan conditions. (See “Scan/Delivery Options” on p. 6-23.) IMPORTANT IMPORTANT • If [Send the files immediately after scanning] is set to [ON] in Delivery Options of the Scan/Delivery Options screen, scanning ends without displaying the continue to scan confirmation screen, and the address confirmation screen of Step 10 appears.
Chapter 6 Operating Procedures 8. Check the scanned images. IMPORTANT : Display the image of the next page. : Display the image of the previous page. : Move the viewing area around an image when an enlarged view of the image is shown. : Rotate the image 90 degrees counterclockwise. : Rotate the image 90 degrees clockwise. : Enlarge the image. : Reduce the image.
Chapter 6 Operating Procedures 8. Registering and Editing Addresses If an address to which you want to send an image file is not registered in the address book or the information of a registered address has not been updated, use the procedure below to register a new address or modify an address in the address book. ❏ Registering a New Address • E-mail address Enter the sender’s address for when image files are sent by e-mail. 1.
Chapter 6 Operating Procedures • User name/Password Enter the user name and password for logging in to the FTP server. 3. Press [Downward] to move to a level lower than the selected folder, or press [Edit] and [Create a new folder] to create a new folder. • User name/Password Enter the user name and password of an account with write permission for the shared folder. • Domain/Workgroup If the computer containing the shared folder is part of a domain, enter the domain name.
Chapter 6 Operating Procedures • [Add] button Select addresses to register to the group from [Address Book type] and [Address type]. The selected addresses are displayed in the list. Detailed information for the address appears. 2. Check the detailed information for the selected address. 3. Press [Edit], and then press [Modify]. IMPORTANT • When you add shared folders to groups, do not add multiple shared folders with different access privileges to one group.
Chapter 6 Operating Procedures ❏ Copying an Address You can copy addresses between My Address Book and Shared Address Book. 1. Select the address book entry to copy. 2. Select the address, press [Edit], and then press [Copy]. 4. Press [New] and paste the address. Hint If the address book already has an address with the same name as the pasted one, the following message appears. The selected address is copied to memory. 3. Select the address book type, press [Edit], and then press [Paste].
Chapter 6 Operating Procedures 9. Scan/Delivery Options This section describes the scan settings and send settings for the scanner. c a b e d i f j g h a Address Display Area Displays the selection that you made on the address selection screen or the addresses registered to the job button. b Details Displays detailed information for the address with the colored background. c Scan Settings Sets the scan conditions. (See “Scan Settings” on p. 6-24.
Chapter 6 Operating Procedures ❏ Scan Settings Resolution Select the resolution for scanning. The scan settings include basic condition settings (page size, mode, resolution, scanning side, and brightness) and detailed settings for scanning. Scanning Side Select the method for scanning the document (Simplex, Duplex, Skip Blank Page).
Chapter 6 Operating Procedures Detailed Settings Double feed detection by length The scanner detects by document length when two or more documents are fed together, and stops feeding when a double feed is detected. Press the [Detailed settings] button to open the Detailed Settings screen. IMPORTANT • Using the length of the first page of the document as a reference, the scanner determines a double feed when it detects a document with a length at least 35 mm longer or shorter than the reference length.
Chapter 6 Operating Procedures Document orientation IMPORTANT If you select [Prefer Quality], the scanning speed is reduced. If you are scanning a large number of pages, select [Prefer Speed] to prevent a decrease in scanning speed. Bleed-through reduction Rotates the scanned image a specified amount. Hint If you select [Auto], the orientation of text within the document is detected and the image is rotated so that the orientation of the text is correct.
Chapter 6 Operating Procedures ❏ File Formats Back side Brightness/contrast You can select from the three available file formats TIFF, JPEG, and PDF, and the modes available for scanning vary, depending on the file format setting. (See “Mode” on p. 6-24.) TIFF format This is enabled when you scan both sides of a document and should be used when the document has front and back sides of different density.
Chapter 6 Operating Procedures ❏ Security Settings for PDF Files PDF format Security is implemented for PDF files with the encryption and password settings in the security settings. Configure the following settings for saving in PDF format. • Compression Select the compression method. • Quality Adjust the quality for the specified compression method.
Chapter 6 Operating Procedures ❏ Delivery Options Use permissions password to restrict editing security settings The following settings are restricted by the permissions password. • Printing allowed This permits printing of the PDF file with a printer. • Changes allowed This permits editing of the PDF file; for example, adding and deleting pages. • Enable copying of text, images, and accessibility.
Chapter 6 Operating Procedures Action when the same named file exists Screen after sending Set the action to perform when there is already a file of the same name at the destination. • Display a message Display a message to confirm overwriting of the file. • Abort sending Cancel sending. • Overwrite the file Overwrite the file at the destination. Select the screen to display after sending images. • Home screen (Job Button screen) Redisplay the Home screen (Job Button screen) after sending images.
Chapter 7 Maintenance 1. Routine Cleaning ............................................. 7-2 Cleaning the Scanner Unit ....................................7-2 Cleaning the Touch Panel.....................................7-2 Cleaning the Fingerprint Sensor (ScanFront 220P)..................................................7-2 Cleaning the Scanning Glass and Rollers.............7-3 Cleaning the Retard Roller....................................7-5 Cleaning the Feed Roller ......................................
Chapter 7 Maintenance 1. Routine Cleaning Clean the scanner on a regular basis, as described below, to maintain scanning performance. ❏ Cleaning the Touch Panel CAUTION When cleaning the touch panel, use a soft, dry cloth to gently wipe the surface of the panel without applying pressure. • When cleaning the scanner, do not spray water or detergent directly on the scanner. Doing so may damage precision mechanisms, such as the light source.
Chapter 7 Maintenance ❏ Cleaning the Scanning Glass and Rollers 2. Use a commercially available air blower to remove any dust and paper particles that have accumulated inside the scanner. If scanned images contain streaks or scanned documents become dirty, the scanning glass and rollers inside the scanner may be dirty. Use the procedure below to clean them on a regular basis. 3. Use a clean, dry cloth to wipe any dirt off the scanning glass. 1.
Chapter 7 Maintenance 4. Remove any dirt from the rollers using a cloth that 6. Remove the retard roller and feed roller, and remove has been soaked in water and thoroughly wrung out. any dirt from them. See “Cleaning the Retard Roller” on p. 7-5. See “Cleaning the Feed Roller” on p. 7-6. Clean the rollers while rotating them Retard Roller Clean the visible portions Feed Roller IMPORTANT Rotate the rollers on the panel unit side while cleaning them.
Chapter 7 Maintenance ❏ Cleaning the Retard Roller 3. Move the retard roller in the direction of the arrow a, and then remove it from the shaft b. Use the procedure below to remove and attach the retard roller during cleaning or replacement. CAUTION Do not use excessive force when removing or attaching the retard roller. Doing so may cause the roller to become deformed, resulting in feed errors. 1. Open the roller cover. 4.
Chapter 7 Maintenance ❏ Cleaning the Feed Roller 6. Slide the roller lock lever in the direction of the arrow, and then insert it into the hole of the retard roller. Use the procedure below to remove and attach the feed roller during cleaning or replacement. CAUTION Do not use excessive force when removing or attaching the feed roller. Doing so may cause the roller to become deformed, resulting in feed errors. 1. Open the roller cover. 7.
Chapter 7 Maintenance 3. Move the feed roller in the direction of the arrow a, 6. Move the roller lock lever in the direction of the arrow, and then remove it from the shaft b. and then insert it into the hole in the feed roller. 4. Remove any dirt from the roller using a cloth that has 7. Lower the roller lock lever to lock the feed roller into been soaked in water and thoroughly wrung out. position. 8. Close the roller cover. Make sure that you hear a 5.
Chapter 7 Maintenance 2. Replacing the Rollers and Document Holding Guide When the rollers start to wear out, document feed errors such as paper jams are more likely to occur. If document feed errors continue to occur even after cleaning the rollers, purchase a roller replacement kit, and replace the rollers (feed roller and retard roller) and document holding guide.
Chapter 7 Maintenance ❏ Checking the Page Count and Resetting the Counter [Roller counter reset] screen Check the page count on the Roller Counter Reset screen of the Administrator Setting screen. IMPORTANT The counter counts the number of pages fed by replaced rollers. Make sure to reset the counter when you replace the rollers. 1. Log in to the Administrator setting screen. Total pages scanned This counter is for the total number of document pages fed by the scanner.
Chapter 8 Troubleshooting 1. Troubleshooting ............................................... 8-2 2. Error Messages (ScanFront) ........................... 8-5 3. Error Messages (Web Menu)........................... 8-7 4. Adjusting the Touch Panel............................... 8-9 5. Initializing ScanFront .....................................
Chapter 8 Troubleshooting 1. Troubleshooting If any of the following problems occurs, solve the problem as described in the corresponding solution.
Chapter 8 Troubleshooting Documents are double fed Cause Solution Cause Documents are double fed A stack of documents are fed together Cannot connect to an FTP server that can be accessed from outside the company Scanning starts immediately after I press a job button (certain users only) Solution Cause Solution Cause Solution Cause Solution Cause Cannot turn on the power Solution The wrong send time is displayed for an e-mail message received at the destination The sender’s address is not displayed a
Chapter 8 Troubleshooting Cannot connect to the network (device name conflict problem) Cannot delete a folder Cannot delete a folder Cause The device name that was set is already being used by another device. Solution Contact the system administrator of the network, and change the device name setting. When you install two or more ScanFront scanners, take care to ensure duplicate device names are not set.
Chapter 8 Troubleshooting 2. Error Messages (ScanFront) If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services. Failed to connect FTP server. Failed to connect FTP server. Please set SMTP server address. This is restricted item. Cause Solution Cause Solution Cause Solution Cause Solution Paper JAM occured. Remove the paper.
Chapter 8 Troubleshooting Password is incorrect. There is no file name specified. Enter a file name or enable the ‘Auto file name’ setting. Log in failed. Settings may currently be in the process of being edited via the Web. Log in failed. A version upgrade may currently be in the process of being executed. Cannot write logfile. Sending files will be aborted. Cause Solution The password that was entered is incorrect. Enter the uppercase and lowercase letters for the password correctly.
Chapter 8 Troubleshooting 3. Error Messages (Web Menu) If any of the following error messages appears, solve the problem as described in the corresponding solution. If you are unsure about any other message that appears, contact the support services. Same Username exists. Please change Username, and try again. Blank field exists. Cause Solution Cause Solution The scanner is busy. Please try again. Settings cannot be changed or stored. A user may be logged in to the device.
Chapter 8 Troubleshooting You can’t choose TIFF when Gray or Color is selected. You can’t choose JPEG when Binary Mode is selected. User is now operating the device. Please try again after the user completes operations. An user has logged in. Operation is invalid. Cause The scanner cannot be used with the selected mode and file format combination. Solution Check which mode and file format combinations can be used. (See p. 4-18 and p. 5-16.
Chapter 8 Troubleshooting 4. Adjusting the Touch Panel If there is no response when you press a button on the touch panel but there is a response when you press somewhere other than a button, the panel needs to be adjusted. Use the procedure below to adjust the touch panel. IMPORTANT • A commercially available touch-panel pen (or the equivalent) is required to adjust the touch panel. Provide a touch-panel pen before attempting to adjust the touch panel.
Chapter 8 Troubleshooting IMPORTANT If you do not tap the panel within a period of 30 seconds after adjustment of the touch panel ends, the adjustment values will not take effect and the touch panel will return to the state prior to adjustment.
Chapter 8 Troubleshooting 5. Initializing ScanFront Initialize the ScanFront to protect user information when you submit the ScanFront for repairs or when you want to delete the user information because, for example, you are changing the operating location. This initializes all the information registered to the ScanFront, including user information, address books, and job buttons. IMPORTANT Initializing the ScanFront deletes all registered information. Always back up the data prior to initialization. 1.
Chapter 9 Appendices 1. Specifications................................................... 9-2 Unit Specifications.................................................9-2 Network Specifications..........................................9-3 Transfer Destinations ............................................9-3 AC Adapter............................................................9-3 Consumable Parts.................................................9-3 External Dimensions .............................................
Chapter 9 Appendices 1. Specifications ❏ Unit Specifications Scanning Resolution (Primary Scan Lines x Secondary Scan Lines) 100 × 100 dpi / 150 × 150 dpi / 200 × 200 dpi 300 × 300 dpi / 400 × 400 dpi / 600 × 600 dpi Scanning Speed (For A4 size page) Black and White Simplex 200 × 200 dpi 26 pages/min. 300 × 300 dpi 18 pages/min. Duplex 200 × 200 dpi 35 images/min. 300 × 300 dpi 17 images/min. Gray Simplex 200 × 200 dpi 23 pages/min. 300 × 300 dpi 12 pages/min. Duplex 200 × 200 dpi 23 images/min.
Chapter 9 Appendices ❏ AC Adapter Power Supply DC16V 2.1A Power Consumption Scanning: 26W Display Off mode: 10W Low Power mode: 4.5W Power Turned Off: less than 1W Noise Not more than 66 dB Operating Environment Temperature: 10 °C to 32.5 °C (50 °F to 90.5 °F) Humidity: 20%-80%RH Model MG1-3968 Input AC100-240V 50/60 Hz 0.83-0.45A Output DC16V 2.6A Weight Approximately 0.35 kg (including power cord) Specifications are subject to change without notice.
Chapter 9 Appendices 220 mm 108 mm 158 mm 310 mm ❏ External Dimensions 212 mm 234 mm 9-4 99 mm
Chapter 9 Appendices 2. Index A Scanner Unit ............................................................7-2 Scanning Glass ........................................................7-3 Touch Panel .............................................................7-2 Conceptual Diagram of the ScanFront ...........................1-i Connecting the AC Adapter ..........................................3-3 Connecting the Network Cable .....................................3-3 Consumable Parts .......................
Chapter 9 Appendices N Fingerprint Sensor ............................................... 1-8, 2-11 Flow Up Until Sending an Image File .......................... 6-2 Names and Functions of Parts .......................................1-8 Network Cable ...............................................................3-3 Network Environment .................................................1-10 Network Setting (Web Menu) .....................................4-25 H Handling ...................................
Chapter 9 Appendices T Timezone .................................................................... 4-25 Troubleshooting ............................................................ 8-2 Turning Off the Power ........................................... 3-4, 6-3 Turning On the Power ........................................... 3-4, 6-3 U Update ......................................................................... 4-34 Update Files ................................................................
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