MG3000 series Online Manual Overview Printing Scanning Frequently Asked Questions English
Contents Using This Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9 Basic Operation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Printing Photos from a Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Copying. . . . . . . . . . . . . . . . .
Regulatory Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 65 WEEE (EU&EEA). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 67 Main Components and Their Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 77 Main Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Information about Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 120 Supported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 121 Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 123 Unsupported Media Types. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using Auto Scan Function. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 165 IJ Scan Utility Screens. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 166 Using Scanner Driver (ICA Driver). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 183 Image Corrections and Color Adjustments. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 232 Printing Does Not Start. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 No Ink Comes Out. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Paper Does Not Feed Properly/"No Paper" Error. . . . . . . . . . . . . . . . . . .
1682. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 283 1686. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 284 1688. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 285 168A. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
Apache License Version 2.0, January 2004 http://www.apache.org/licenses/ TERMS AND CONDITIONS FOR USE, REPRODUCTION, AND DISTRIBUTION 1. Definitions. "License" shall mean the terms and conditions for use, reproduction, and distribution as defined by Sections 1 through 9 of this document. "Licensor" shall mean the copyright owner or entity authorized by the copyright owner that is granting the License.
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This distribution may include materials developed by third parties. Sun, Sun Microsystems, the Sun logo and Solaris are trademarks or registered trademarks of Sun Microsystems, Inc. in the U.S. and other countries. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
---- Part 6: Cisco/BUPTNIC copyright notice (BSD) ----Copyright (c) 2004, Cisco, Inc and Information Network Center of Beijing University of Posts and Telecommunications. All rights reserved. Redistribution and use in source and binary forms, with or without modification, are permitted provided that the following conditions are met: * Redistributions of source code must retain the above copyright notice, this list of conditions and the following disclaimer.
IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. LEADTOOLS Copyright (C) 1991-2009 LEAD Technologies, Inc. CMap Resources ----------------------------------------------------------Copyright 1990-2009 Adobe Systems Incorporated. All rights reserved. Copyright 1990-2010 Adobe Systems Incorporated. All rights reserved.
Copyright (c) 1998, 1999, 2000 Thai Open Source Software Center Ltd Permission is hereby granted, free of charge, to any person obtaining a copy of this software and associated documentation files (the "Software"), to deal in the Software without restriction, including without limitation the rights to use, copy, modify, merge, publish, distribute, sublicense, and/or sell copies of the Software, and to permit persons to whom the Software is furnished to do so, subject to the following conditions: The above c
Basic Operation Printing Photos from a Computer Copying 18
Printing Photos from a Computer This section describes how to print photos with My Image Garden. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide. 5. Click the My Image Garden icon in Quick Menu.
Note • The number and types of icons displayed vary depending on your region, the registered printer/ scanner and the installed applications. 6. Click the folder with photos you want to print. 7. Click the photos you want to print. To select two or more photos at a time, click photos while pressing the Ctrl key. 8. Click Print. 9. Specify the number of copies, your printer name, media type, etc. 10. Click Print.
For Mac OS, click OK in the confirmation message and then click Print. Note • My Image Garden lets you use images on your computer, such as photos taken with a digital camera, in a number of ways.
Copying This section describes how to load originals and copy them to plain paper. 1. Open the paper support. 2. Pull out the paper output tray and the output tray extension. 3. Load paper vertically WITH THE PRINT SIDE FACING YOU. 4. Adjust the paper guide. 5. Open the document cover.
6. Load the original WITH THE SIDE TO COPY FACING DOWN and align it with the alignment mark. 7. Close the document cover. 8. Press the Black button or Color button. Important • Do not open the document cover until copying is complete. Note • Your machine is equipped with many other convenient copy features.
Handling Paper, Originals, FINE Cartridges, etc.
Loading Paper Loading Plain Paper / Photo Paper Loading Envelopes 25
Loading Plain Paper / Photo Paper You can load plain paper or photo paper. Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Supported Media Types. • You can use general copy paper. For the page size and paper weight you can use for this printer, see Supported Media Types. 1. Prepare paper.
3. Slide the paper guide (A) to the left, and load the paper against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. 4. Slide the paper guide (A) to align it with the paper stack. Do not slide the paper guide too hard against the paper. The paper may not be fed properly. Important • Always load paper in the portrait orientation (B). Loading paper in the landscape orientation (C) can cause paper jams.
Note • Do not load sheets of paper higher than the load limit mark (D). Note • The printer may make operating noise when feeding paper. • After loading paper, select the size and type of the loaded paper on the print settings screen of the printer driver.
Loading Envelopes You can load Envelope DL and Envelope Com 10. The address is automatically rotated and printed according to the envelope's direction by specifying with the printer driver properly. Important • Printing of envelopes from a digital camera is not supported. • Do not use the following envelopes. They could jam in the printer or cause the printer to malfunction.
3. Slide the paper guide (A) to the left, and load the envelopes against the far right of the rear tray WITH THE PRINT SIDE FACING YOU. Fold flap of the envelope and load the envelope in the portrait orientation with the address side facing up. Up to 5 envelopes can be loaded at once. 4. Slide the paper guide (A) to align it with the envelopes. Do not slide the paper guide too hard against the envelopes. The envelopes may not be fed properly.
Note • The printer may make operating noise when feeding envelopes. • After loading envelopes, select the size and type of the loaded envelopes on the print settings screen of the printer driver.
Loading Originals Loading Originals on the Platen Glass Supported Originals 32
Loading Originals on the Platen Glass 1. Load an original on the platen glass. 1. Open the document cover. Important • Do not place any object on the document cover. It will fall into the rear tray when the document cover is opened and cause the printer to malfunction. 2. Load the original WITH THE SIDE TO SCAN FACING DOWN on the platen glass. Align the corner of the original with the alignment mark . Important • Be sure to observe the following when loading the original on the platen glass.
2. Close the document cover gently. Important • After loading the original on the platen glass, be sure to close the document cover before starting to copy or scan.
Supported Originals Item Types of originals Details - Text document, magazine, or newspaper - Printed photo, postcard, business card, or disc (BD/DVD/CD, etc.) Size (width x height) Max. 8.5 x 11.
Replacing a FINE Cartridge Replacing a FINE Cartridge Checking the Ink Status with the Ink Lamps on the Operation Panel 36
Replacing a FINE Cartridge When remaining ink cautions or errors occur, the ink lamps and the Alarm lamp will flash to inform you of the error. In this state, the printer cannot print or scan. Count the number of flashes and take appropriate action. An Error Occurs Replacing Procedure When you need to replace a FINE cartridge, follow the procedure below. Important • Do not touch the electrical contacts (A) or print head nozzle (B) on a FINE cartridge. The printer may not print properly if you touch them.
• For Mac OS: Setting the Ink Cartridge to be Used • Color ink may be consumed even when printing a black-and-white document or when black-andwhite printing is specified. Both color ink and black ink are also consumed in the standard cleaning and deep cleaning of the print head, which may be necessary to maintain the performance of the printer. When ink runs out, replace the FINE cartridge immediately with a new one. Ink Tips 1. Make sure that the power is turned on. 2.
2. Remove the FINE cartridge. Important • Handle the FINE cartridge carefully to avoid staining of clothing or the surrounding area. • Discard the empty FINE cartridge according to the local laws and regulations regarding disposal of consumables. 6. Prepare a new FINE cartridge. 1. Take a new FINE cartridge out of its package and remove the protective tape (C) gently.
Important • If you shake a FINE cartridge, ink may spill out and stain your hands and the surrounding area. Handle a FINE cartridge carefully. • Be careful not to stain your hands and the surrounding area with ink on the removed protective tape. • Do not reattach the protective tape once you have removed it. Discard it according to the local laws and regulations regarding disposal of consumables. • Do not touch the electrical contacts or print head nozzle on a FINE cartridge.
Important • Insert the FINE cartridge gently so that it does not hit the electrical contacts on the FINE cartridge holder. 2. Push the FINE cartridge in and up firmly until it snaps into place.
Important • Check if the FINE cartridge is installed correctly. • The printer cannot print unless both the color FINE cartridge and black FINE cartridge are installed. Be sure to install both cartridges. 8. Close the cover. Note • If the Alarm lamp lights or flashes after the cover is closed, take appropriate action. An Error Occurs • The printer may make noise during operation. 9. Adjust the print head position. 10. After replacing the FINE cartridge, align the print head.
Checking the Ink Status with the Ink Lamps on the Operation Panel Note • The ink level detector is mounted on the printer to detect the remaining ink level. The printer considers as ink is full when a new FINE cartridge is installed, and then starts to detect a remaining ink level. If you install a used FINE cartridge, the indicated ink level of it may not be correct. In such case, refer to the ink level information only as a guide.
Maintenance If Printing Is Faint or Uneven Performing Maintenance Functions from Your Computer (Windows) Performing Maintenance Functions from Your Computer (Mac OS) Cleaning 44
If Printing Is Faint or Uneven Maintenance Procedure Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Deep Print Head Cleaning Aligning the Print Head 45
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the FINE cartridge. This can cause trouble with the FINE cartridge. Note • Check if ink remains in the FINE cartridge. Checking the Ink Status with the Ink Lamps on the Operation Panel Check if the FINE cartridge is installed correctly.
Step2 Examine the nozzle check pattern. If there are missing lines or horizontal white streaks in the pattern: Step3 Clean the print head. From the printer Cleaning the Print Head From the computer • For Windows: Cleaning the Print Heads • For Mac OS: Cleaning the Print Heads After cleaning the print head, print and examine the nozzle check pattern: Step1 If the problem is not resolved after performing from step 1 to step 3 twice: Step4 Clean the print head deeply.
When the Print Results Are Not Even such as the Ruled Lines Are Misaligned: Step Align the print head.
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper 1. Make sure that the power is turned on. 2. Load a sheet of A4 or Letter-sized plain paper in the rear tray. 3.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in the pattern (A) or horizontal white streaks in the pattern (B). (C) Number of sheets printed so far If there are missing lines in the pattern (A): Cleaning the print head is required. (D) Good (E) Bad (lines are missing) If there are horizontal white streaks in the pattern (B): Cleaning the print head is required.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal white streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. 1. Make sure that the power is turned on. 2. Hold down the Stop button until the Alarm lamp flashes twice, then release it immediately. The printer starts cleaning the print head.
Deep Print Head Cleaning If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. 1. Make sure that the power is turned on. 2. Hold down the Stop button until the Alarm lamp flashes three times, then release it immediately. The printer starts cleaning the print head deeply.
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the FINE cartridge whose ink is low. You need to prepare: a sheet of A4 or Letter-sized plain paper (including recycled paper)* * Be sure to use paper that is white and clean on both sides. 1. Make sure that the power is turned on. 2.
Important • Do not touch any printed part on the print head alignment sheet. If the sheet is stained or wrinkled, it may not be scanned properly. • If the print head alignment sheet was not printed correctly, press the Stop button, then redo this procedure from the beginning. 5. Scan the print head alignment sheet to adjust the print head position. 1. Load the print head alignment sheet on the platen glass.
Adjusting Print Head Position • For Mac OS: Adjusting Print Head Position • To print and check the current head position adjustment values, hold down the Stop button until the Alarm lamp flashes six times, then release it immediately.
Checking Ink Status from Your Computer You can check the remaining ink levels and supported FINE cartridges. When you select Ink Level Information from the Canon IJ Printer Utility2 pop-up window, an illustration showing the status of the ink appears. Estimated ink levels You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear.
Cleaning Cleaning Exterior Surfaces Cleaning the Platen Glass and Document Cover Cleaning Paper Feed Rollers Cleaning Inside the Printer (Bottom Plate Cleaning) 57
Cleaning Paper Feed Rollers If the paper feed rollers are dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed rollers. Cleaning will wear out the paper feed rollers, so perform this only when necessary. You need to prepare: a sheet of A4 or Letter-sized plain paper or cleaning sheet available on the market 1. Make sure that the power is turned on and remove any paper from the rear tray. 2. Clean the paper feed rollers without paper. 1.
Cleaning Inside the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a sheet of A4 or Letter-sized plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on and remove any paper from the rear tray. 2. Prepare paper. 1.
If the problem is not resolved after performing cleaning again, the protrusions inside the printer may be stained. Wipe off any ink from the protrusions using a cotton swab or the like. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer.
Overview Safety Safety Precautions Regulatory Information WEEE (EU & EEA) Main Components and Their Use Main Components Power Supply Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser Network Connection Network Connection Tips Network Settings (IJ Network Device Setup Utility) (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Se
Specifications 62
Safety Safety Precautions Regulatory Information WEEE (EU&EEA) 63
Safety Precautions Choosing a location • Do not install the printer in a location that is unstable or subject to excessive vibration. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specifications. • Do not place the printer on a thick rug or carpet. • Do not place the printer with its back attached to the wall.
Regulatory Information Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10446 (Contains FCC Approved WLAN Module K30365) This device complies with Part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must accept any interference received, including interference that may cause undesired operation.
(1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules. This equipment should be installed and operated keeping the radiator at least 20cm or more away from person's body (excluding extremities: hands, wrists, feet and ankles).
WEEE (EU&EEA) Only for European Union and EEA (Norway, Iceland and Liechtenstein) This symbol indicates that this product is not to be disposed of with your household waste, according to the WEEE Directive (2012/19/EU) and national legislation. This product should be handed over to a designated collection point, e.g., on an authorized one-for-one basis when you buy a new similar product or to an authorized collection site for recycling waste electrical and electronic equipment (EEE).
place par les collectivités locales pour le recyclage des Déchets des Équipements Électriques et Électroniques (DEEE). Le traitement inapproprié de ce type de déchet risque d'avoir des répercussions sur l'environnement et la santé humaine, du fait de la présence de substances potentiellement dangereuses généralement associées aux équipements électriques et électroniques.
autorizado o con el servicio de recogida de basuras doméstico. Si desea más información acerca de la devolución y reciclado de RAEE, visite la web www.canon-europe.com/weee. Només per a la Unió Europea i a l’Espai Econòmic Europeu (Noruega, Islàndia i Liechtenstein) Aquest símbol indica que aquest producte no s’ha de llençar a les escombraries de la llar, d’acord amb la Directiva RAEE (2012/19/UE) i la legislació nacional.
Este símbolo indica que o produto não deve ser colocado no lixo doméstico, de acordo com a Directiva REEE (2012/19/UE) e a legislação nacional. Este produto deverá ser colocado num ponto de recolha designado, por exemplo, num local próprio autorizado quando adquirir um produto semelhante novo ou num local de recolha autorizado para reciclar resíduos de equipamentos eléctricos e electrónicos (EEE).
ανακύκλωση, επικοινωνήστε με το τοπικό γραφείο της πόλης σας, την υπηρεσία απορριμμάτων, το εγκεκριμένο σχήμα ΑΗΗΕ ή την υπηρεσία απόρριψης οικιακών αποβλήτων. Για περισσότερες πληροφορίες σχετικά με την επιστροφή και την ανακύκλωση των προϊόντων ΑΗΗΕ, επισκεφθείτε την τοποθεσία www.canon-europe.com/weee.
köps (en mot en). Olämplig hantering av avfall av den här typen kan ha en negativ inverkan på miljön och människors hälsa på grund av de potentiellt farliga ämnen som kan återfinnas i elektrisk och elektronisk utrustning. Din medverkan till en korrekt avfallshantering av den här produkten bidrar dessutom till en effektiv användning av naturresurserna.
Tylko dla krajów Unii Europejskiej oraz EOG (Norwegia, Islandia i Liechtenstein) Ten symbol oznacza, że zgodnie z dyrektywą WEEE dotyczącą zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) oraz przepisami lokalnymi nie należy wyrzucać tego produktu razem z odpadami gospodarstwa domowego. Produkt należy przekazać do wyznaczonego punktu gromadzenia odpadów, np.
mõeldud kogumispunkti. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Interneti-leheküljelt www.canon-europe.com/weee.
Ta simbol pomeni, da tega izdelka v skladu z direktivo OEEO (2012/19/EU) in državno zakonodajo ne smete odvreči v gospodinjske odpadke. Ta izdelek morate odložiti na ustrezno zbiralno mesto, na primer pri pooblaščenem prodajalcu, ko kupite podoben nov izdelek ali na zbiralno mesto za recikliranje električne in elektronske opreme. Neprimerno ravnanje s takšnimi odpadki lahko negativno vpliva na okolje in človekovo zdravje zaradi nevarnih snovi, ki so povezane z električno in elektronsko opremo.
mai multe informaţii privind returnarea şi reciclarea produselor DEEE, vizitaţi www.canon-europe.com/ weee. Samo za Europsku uniju i EEZ (Norveška, Island i Lihtenštajn) Ovaj simbol pokazuje da se ovaj proizvod ne smije odlagati s kućnim otpadom sukladno WEEE Direktivi (2012/19/EC) i vašem nacionalnom zakonu. Ovaj proizvod je potrebno predati na posebno mjesto za sakupljanje otpada, npr.
Main Components and Their Use Main Components Power Supply 77
Main Components Front View Rear View Inside View Operation Panel 78
Front View (1) document cover Open to load an original on the platen glass. (2) paper support Open to load paper in the rear tray. (3) paper guide Align with the left side of the paper stack. (4) rear tray Load paper here. Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Plain Paper / Photo Paper Loading Envelopes (5) cover Open to replace the FINE cartridge or remove jammed paper inside the printer.
(8) operation panel Use to change the settings of the printer or to operate it. Operation Panel (9) platen glass Load an original here.
Rear View (1) power cord connector Plug in the supplied power cord. (2) USB port Plug in the USB cable to connect the printer with a computer. Important • Do not touch the metal casing. • Do not plug in or unplug the USB cable while the printer is printing or scanning originals with the computer.
Inside View (1) FINE cartridge (ink cartridges) A replaceable cartridge that integrates print head and ink tank. (2) FINE cartridge holder Install the FINE cartridge. The color FINE cartridge should be installed into the left slot and the black FINE cartridge should be installed into the right slot. Note • For details on replacing a FINE cartridge, see Replacing a FINE Cartridge. Important • The area around the parts (A) may be splattered with ink. This does not affect the performance of the printer.
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) ON button Turns the power on or off. Before turning on the power, make sure that the document cover is closed. (2) ON lamp Lights after flashing when the power is turned on. Note • You can check the status of the printer by the ON and Alarm lamps. • ON lamp is off: The power is off. • ON lamp lights: The printer is ready to print.
Flashes: Printing or scanning over wireless LAN. Also flashes while configuring the wireless LAN connection. Note • If this lamp is off, the printer is not connected to the wireless router. In addition to enabling wireless LAN, check the network environment. (5) Network lamp Lights when the wireless LAN is enabled. (6) Direct lamp Lights when Wireless Direct is enabled. (7) Alarm lamp Lights or flashes when an error occurs.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Checking the Power Plug/Power Cord Unplugging the Printer 85
Confirming that the Power Is On The ON lamp is lit when the printer is turned on. Note • It may take a while for the printer to start printing immediately after you turn on the printer.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The ON lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take a while for the printer to start printing immediately after you turn on the printer. • If the Alarm lamp lights up or flashes, see An Error Occurs. • You can set the printer to automatically turn on when a print or scan operation is performed from a computer connected by USB cable or wireless network.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the ON lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This is the default setting. For details on the auto power off feature, see below.
Checking the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, Unplugging the Printer and call for service.
Unplugging the Printer To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the ON lamp is off. Unplugging the power cord while the ON lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2. Confirm that the ON lamp is off. 3. Unplug the power cord.
Changing Settings Changing Printer Settings from Your Computer (Windows) Changing Printer Settings from Your Computer (Mac OS) Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser 91
Changing Printer Settings from Your Computer (Mac OS) Registering a Changed Printing Profile Setting the Ink Cartridge to be Used Managing the Printer Power Changing the Printer Operation Mode 92
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. In the Print dialog, set the necessary items 2. Select Save Current Settings as Preset... from the Presets 3.
Deleting Unnecessary Printing Profile 1. Select the printing profile to be deleted In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
Setting the Ink Cartridge to be Used This feature enables you to specify the most appropriate FINE cartridge among installed cartridges according to an intended use. When one of the FINE cartridges becomes empty and cannot be replaced immediately by a new one, you can specify the other FINE cartridge that still has ink and continue printing. The procedure for specifying the FINE cartridge is as follows: 1. Select Ink Cartridge Settings from the pop-up menu on the Canon IJ Printer Utility2 2.
Managing the Printer Power This function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility2 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
When the confirmation message appears, click OK. The setting is enabled after this. When you want to disable this function, select Disable from the list according to the same procedure.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. The procedure for configuring Custom Settings is as follows: 1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility2 Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Changing Settings from Operation Panel Quiet setting Turning on/off Printer Automatically Initializing Printer Settings Switching/Disabling Wireless Connection Function 99
Turning on/off Printer Automatically You can enable the printer to turn on/off automatically considering the environment Turning on Printer Automatically Turning off Printer Automatically Turning on Printer Automatically You can enable the printer to turn on automatically when you perform printing or scanning operations from the computer. 1. Make sure that the printer is turned on. 2. Press and hold the Stop button until the Alarm lamp flashes 14 times. 3. Release the Stop button. 4.
Initializing Printer Settings You can initialize the printer settings. Important • When using the printer over wireless LAN, note that initialization erases all network settings on the printer, and printing operation from a computer over network may become impossible. To use the printer over network, perform setup with the Setup CD-ROM or perform it according to the instructions on our website. Follow the procedure below to initialize the printer settings. 1. Make sure that the printer is turned on. 2.
Switching/Disabling Wireless Connection Function Follow the procedure below to switch the wireless connection function or to disable it. 1. Make sure that the printer is turned on. 2. Press and hold the Wi-Fi button and release it when the Wi-Fi lamp flashes. 3. Press the Black button. The ON lamp flashes and the Wi-Fi lamp lights. 4. Press the Wi-Fi button repeatedly to switch the wireless connection function or to disable it.
Network Connection Network Connection Tips 103
Network Connection Tips Default Network Settings Another Printer Found with Same Name Connecting to Another Computer via LAN/Changing from USB to LAN Connection Printing Network Settings Changing Wireless LAN Connection Method 104
Default Network Settings LAN Connection Defaults Item Default Change LAN Disable LAN SSID BJNPSETUP Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 15 minutes Enable/disable Bonjour Enable Service name Canon MG3000 series LPR protocol setting Enable RAW protocol Enable LLMNR Active PictBridge communication Enable Wireless LAN DRX Enable (
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. • For Windows: Check the printer's MAC address or serial to select the correct printer from the results. • For Mac OS: The printer names appear with the MAC address added at the end or as the printer name specified by Bonjour.
Connecting to Another Computer via LAN/Changing from USB to LAN Connection For Windows: For Mac OS: For Windows: To add a computer to connect to the printer on a LAN or to change from USB to LAN connection, perform setup using the Setup CD-ROM or follow the instructions on the Canon website. For Mac OS: To connect an additional computer to the printer via LAN, or to change from USB to LAN connection, follow the instructions on the Canon website.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load a sheet of A4 or Letter-sized plain paper. 3. Press and hold Wi-Fi button and release it when Wi-Fi lamp flashes. 4. Press Color button. 5. Press Wi-Fi button twice. 6. Press Color button or Black button.
Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2PSK Signal Strength Signal strength 0 to 100 [%] TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.
Wireless Direct Wireless Direct Enable/Disable MAC Address MAC address XX:XX:XX:XX:XX:XX Connection Connection status Active/Inactive SSID SSID Wireless Direct SSID Password Password Wireless Direct password (10 alphanumeric characters) Channel Channel 3 Encryption Encryption method AES Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.
PictBridge Commun. PictBridge Communication Enable/Disable DNS Server Obtain DNS server address automatically Auto/Manual Primary Server Primary server address XXX.XXX.XXX.XXX Secondary Server Secondary server address XXX.XXX.XXX.XXX Proxy Server Proxy server setting Enable/Disable Proxy Address Proxy address XXXXXXXXXXXXXXXXXXXX Proxy Port Proxy port specification 1 to 65535 Cert. Fingerprt(SHA-1) Certificate fingerprint(SHA-1) XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX XXXXXXXX Cert.
Changing Wireless LAN Connection Method Follow either procedure below to change wireless LAN connection method (infrastructure or Wireless Direct). • For Windows: ◦ Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. ◦ Perform settings on the Network Settings screen on IJ Network Device Setup Utility. Important • Before you perform settings using IJ Network Device Setup Utility, turn on Easy wireless connect mode on the printer following the procedure below. 1.
Ensuring Optimal Printing Results Ink Tips Printing Tips Be Sure to Make Paper Settings after Loading Paper Canceling Print Jobs Printer Handling Precautions Keeping Print Quality High Transporting Your Printer 113
Transporting Your Printer When relocating the printer, make sure of the following. Important • Pack the printer in a sturdy box so that it is placed with its bottom facing down, using sufficient protective material to ensure safe transport. • With the FINE cartridge left installed in the printer, press the ON button to turn off the power. This allows the printer to automatically cap the print head, thus preventing it from drying.
Legal Restrictions on Scanning/Copying Scanning, printing, copying, or modifying copies of the following may be punishable under law. This list is non-exhaustive. When in doubt, check with a local legal representative.
Specifications General Specifications Printing resolution (dpi) 4800* (horizontal) x 600 (vertical) * Ink droplets can be placed with a pitch of 1/4800 inch at minimum. Interface USB Port: Hi-Speed USB *1 LAN Port: Wireless LAN: IEEE802.11n / IEEE802.11g / IEEE802.11b *2 *1 A computer that complies with Hi-Speed USB standard is required. Since the Hi-Speed USB interface is fully upwardly compatible with USB 1.1, it can be used at USB 1.1.
*1 USB connection to PC *2 The wait time for standby cannot be changed. External dimensions Approx. 16.8 (W) x 12.1 (D) x 5.8 (H) inches Approx. 426 (W) x 306 (D) x 145 (H) mm * With the Paper Support and Paper Output Tray retracted. Weight Approx. 7.6 lb (Approx. 3.5 kg) * With the FINE Cartridges installed. Canon FINE Cartridge Total 1280 nozzles (BK 320 nozzles, C/M/Y each 320 nozzles) Copy Specifications Multiple copy max. 21 pages Scan Specifications Scanner driver Windows: TWAIN 1.
WPA-PSK (TKIP/AES) WPA2-PSK (TKIP/AES) Setup: WPS (Push button configuration/PIN code method) WCN (WCN-NET) Easy wireless connect Other Features: Administration password Minimum System Requirements Conform to the operating system's requirements when higher than those given here. Windows Operating System Windows 10, Windows 8.1*, Windows 8 Windows 7 SP1 Windows Vista SP2 * Windows 8.1 includes Windows 8.1 Update. Hard Disk Space 3.1 GB Note: For bundled software installation.
• • • • • Windows: A CD-ROM Drive or internet connection is required during software installation. Windows: Internet Explorer 8, 9, 10 or 11 is required to install Easy-WebPrint EX. Windows: Some functions may not be available with Windows Media Center. Windows: .NET Framework 4.5.2 or 4.6 must be installed to use the Windows software. Windows: The TWAIN driver (ScanGear) is based on the TWAIN 1.9 Specification and requires the Data Source Manager bundled with the operating system.
Information about Paper Supported Media Types Paper Load Limit Unsupported Media Types Handling Paper Print Area 120
Supported Media Types For best results, choose paper designed for how you are printing. A variety of paper for documents as well as photos or illustrations is available from Canon. Use genuine Canon paper to print important photos, when possible. Media Types Genuine Canon paper Note • For warnings on use of the non-printable side, see each product's usage information. • For details on page sizes and media types, access the Canon website. • Genuine Canon paper is not available in some countries or regions.
Standard sizes: • A4 • B5 • A5 • Letter • Legal • 4" x 6" (10 x 15 cm) • 5" x 7" (13 x 18 cm) • Square 5"x5" 127x127mm • Envelope Com 10 • Envelope DL Special sizes Special page sizes must be within the following limits: • Minimum size: 4.00 x 5.00 inches (101.6 x 127.0 mm) • Maximum size: 8.50 x 26.61 inches (215.9 x 676.0 mm) Paper Weight You can use paper in the following weight range.
Paper Load Limit Genuine Canon Paper Paper for printing documents: Media Name Rear Tray Paper Output Tray Canon Red Label Superior Approx. 60 sheets Approx. 10 sheets Canon Océ Office Colour Paper Approx. 50 sheets Approx. 10 sheets Paper for printing photos: Note • For best results in continuous printing, remove printed sheets from the paper output tray to avoid smearing or discoloration. Media Name
Unsupported Media Types Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing from Application Software (Mac OS Printer Driver) Printing Using Canon Application Software Printing Using a Web Service Printing from a Device Equipped with Windows 10 Mobile 126
Printing from Application Software (Mac OS Printer Driver) Basic Printing Setup Basic Various Printing Methods Changing the Print Quality and Correcting Image Data Overview of the Printer Driver Updating the Printer Driver 127
Basic Printing Setup This section describes the simple setup procedure so that the printer prints properly. 1. Check that printer power is on 2. Load paper in printer 3. Select printer Select your model from the Printer list in the Print Dialog. Note • Click Show Details to switch the Setup window to the detailed display. 4. Select the paper size For Paper Size, select the paper size to be used. You can also set the number of copies, the printing range, and the printing direction.
5. From the pop-up menu, select Quality & Media 6. Select media type Select the media type that is loaded in the printer.
7. Select print quality For Print Quality, select High, Standard, or Draft, whichever matches the purpose. Important • The print quality selections will differ depending on which print setting you select. 8. Click Print When you execute printing, the printer prints the document to match the media type and paper size.
Important • If you check the Do not show again check box when a guide message is displayed before printing starts, this will stop any more guide messages from being displayed. • In the Presets section, click Save Current Settings as Preset... to register the specified settings.
Paper Settings on the Printer Driver When you use this printer, selecting a media type that matches the print purpose will help you achieve the best print results. You can use the following media types on this printer. Canon genuine papers (Document Printing) Media name Canon Red Label Superior Media Type in the printer driver Plain Paper Canon Océ Office Colour Paper Plain Paper Canon genuine papers (Photo Printing) Media name
Various Printing Methods Setting the Number of Copies and Printing Order Scaled Printing Page Layout Printing Setting Up Envelope Printing Setting Paper Dimensions (Custom Size) 133
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog. 2. Select Paper Handling from the pop-up menu 3.
5. Click Print When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note • Depending on the Scale value that you set, an error message may be displayed. 3. Complete the setup On the Print Dialog, click Print. When you execute print, the document will be printed with the specified scale.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page. 3. If necessary, set the following items Layout Direction To change the page placement order, select an icon from the list.
Flip horizontally Select this check box to reverse left and right of the document. 4. Click Print When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Setting Up Envelope Printing The procedure for performing envelope printing is as follows: 1. Load envelope into printer 2. Select paper size in print dialog For Paper Size, select Envelope #10, or Envelope DL. 3. Set printing orientation To print the addressee information horizontally, select Horizontal for Orientation. Then check the Reverse page orientation from the Layout pop-up menu in the Print dialogue. 4. From pop-up menu, select Quality & Media 5.
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Select the print quality Select Custom for Print Quality. 3. Setting the print quality level Move the Quality slider to select the print quality level. 4. Click Print When you execute print, the image data is printed with the selected print quality level.
Overview of the Printer Driver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Canon IJ Printer Utility2 Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver) 141
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different models support different print data formats, you need a printer driver for the specific model you are using.
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup Dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software. Settings Click the pop-up menu, and then select the following items: Page Attributes Set the paper size or scaled printing. Save as Default You can save the attributes of the displayed page as the default settings.
Print Dialog In the Print dialog, you can set paper type and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens. Presets You can save or delete the settings of the Print dialog. Note • You can select Show Presets... to check the print settings that are set in the Print dialog.
Layout You can set page layout printing. Use Reverse page orientation to change the paper orientation, and use Flip horizontally to print a mirror image of the document. Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer.
Canon IJ Printer Utility2 The Canon IJ Printer Utility2 allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility2 You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu. Cleaning Clean the printer to prevent print smudges and clear up clogged print head nozzle.
• Depending on the items selected, the computer communicates with the printer to obtain information. If the computer is unable to communicate with the printer, an error message may be displayed. If this happens, click Cancel to display the most recent settings specified on your computer.
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners (Print & Scan).
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly.
Installing Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. This section explains the procedure for installing the downloaded printer driver. 1. Mount disk Double-click the disk image file that you downloaded. The file unzips, and the disk is mounted. 2. Start Installer In the unzipped disk, double-click "PrinterDriver_XXX_YYY.pkg" ("XXX" is the model and "YYY" is the version). 3.
Printing Directly from Smartphone/Tablet Android Print Using Printer with Wireless Direct 152
Using Printer with Wireless Direct You can connect devices (e.g. smartphone or tablet) to the printer by two methods below. • Wireless connection (connecting devices via a wireless router) • Direct wireless connection (connecting devices using wireless direct) This section describes wireless direct, which allows you to print by connecting the devices to the printer directly. Follow the procedure below to use wireless direct. 1. Enable wireless direct. 2. Connect devices to printer. 3.
5. Press the Color button or the Black button to finalize selection. Note • To check the printer's MAC address and serial number, and the current wireless direct settings, print out the network setting information. Printing Network Settings Changing Settings of a Device and Connecting It to the Printer 1. Turn on wireless communication on your device. Enable "Wi-Fi" on your device's "Setting" menu. For more on turning on wireless communication, see your device's instruction manual. 2.
For iOS For Android Changing Printer Setting to Use Wireless LAN Follow the procedure below to change the printer setting to use wireless LAN. 1. Make sure printer is turned on. 2. Press and hold the Wi-Fi button and release it when the Wi-Fi lamp flashes. 3. Press the Black button. The ON lamp flashes and the Wi-Fi lamp lights. 4. Press the Wi-Fi button repeatedly until the Network lamp lights. When the lamps light as below, wireless LAN is enabled. 5.
Making Copies on Plain Paper Load the original on the platen glass to copy. 1. Make sure that the printer is turned on. 2. Load A4 or Letter-sized plain paper. 3. Load the original on the platen glass. Note • You can switch the size of paper loaded in the rear tray between A4 and Letter. Switching Page Size between A4 and Letter 4. Press the Color button for color copying, or the Black button for black & white copying. The printer starts copying.
• To set the print quality to "Draft" (speed priority) You can set the print quality to "Draft" (speed priority) following the procedure below. 1. Press and hold down the Color or Black button for 2 or more seconds in step 4. The ON lamp flashes once. 2. Release the button. The printer starts copying. When the print quality is set to "Draft", print speed is given priority over quality.
Switching Page Size between A4 and Letter This setting is useful if you usually load Letter-sized paper in the rear tray. 1. Make sure that the printer is turned on. 2. Press and hold the Stop button until the Alarm lamp flashes 10 times. 3. Release the Stop button. The ON lamp starts flashing instead of remaining lit. 4. Press the Black button to select A4, or the Color button to select Letter. The ON lamp stops flashing and remains lit, then the paper size is changed.
Scanning from Computer (Mac OS) Scanning Using Scanner Driver (ICA Driver) Using IJ Scan Utility Using Scanner Driver (ICA Driver) Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings 159
Scanning Using Scanner Driver (ICA Driver) Using IJ Scan Utility Using Scanner Driver (ICA Driver) 160
Using IJ Scan Utility What Is IJ Scan Utility (Scanner Software)? Starting IJ Scan Utility Using Auto Scan Function Basics Scanning Documents Scanning Photos Scanning Multiple Originals at One Time IJ Scan Utility Screens 161
What Is IJ Scan Utility (Scanner Software)? IJ Scan Utility is an application for scanning documents, photos, and other items. Access all scanning functions to scan and save directly, from the icons in the IJ Scan Utility main screen. IJ Scan Utility Features Multiple Scanning Modes Auto allows for one click scanning with default settings for various items. Document will sharpen text in a document or magazine for better readability, and Photo is best suited for scanning photos.
Important • Some functions are available only when My Image Garden is installed. Note • To set the applications to integrate with, see Settings Dialog.
Starting IJ Scan Utility Note • If you have more than one scanner or have changed from USB to network connection, set up the network environment from IJ Scan Utility. Network Scan Settings Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility2 icon to start IJ Scan Utility.
Using Auto Scan Function Auto Scan allows for automatic detection of the item type. Important • The following types of items may not be scanned correctly. In that case, adjust the cropping frames (selection boxes; scan areas) in the screen displayed by clicking Driver in the IJ Scan Utility main screen, and then scan again. • • • • Photos with a whitish background Items printed on white paper, hand-written text, business cards, and other unclear items Thin items Thick items 1.
IJ Scan Utility Screens IJ Scan Utility Main Screen Settings Dialog Settings (Auto Scan) Dialog Settings (Document Scan) Dialog Settings (Photo Scan) Dialog Settings (General Settings) Dialog 166
IJ Scan Utility Main Screen Select Applications from Go menu of Finder, and then double-click Canon Utilities > IJ Scan Utility > Canon IJ Scan Utility2 icon to start IJ Scan Utility. You can complete from scanning to saving at one time by simply clicking the corresponding icon. Product Name Displays the name of the product that IJ Scan Utility is currently set to use. If the displayed product is not the one you want to use, select the desired product from the list.
Driver Allows you to make image corrections and color adjustments when scanning. Save settings and the response after scanning can be specified in the Settings (Driver) dialog. Instructions Opens this guide. Settings... Displays the Settings dialog in which you can specify the scan/save settings and the response after scanning.
Settings Dialog The Settings dialog has two tabs: (Scanning from a Computer) and (General Settings). When you click a tab, the options available in the red frame switches; set the details of each function on each tab as needed. (Scanning from a Computer) Tab Set the default actions when scanning from IJ Scan Utility or My Image Garden.
Settings (Auto Scan) Dialog Click Auto Scan on the (Scanning from a Computer) tab to display the Settings (Auto Scan) dialog. In the Settings (Auto Scan) dialog, you can make advanced scan settings to scan by automatically detecting the item type. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important • When the Settings dialog is displayed from My Image Garden, the setting items for Application Settings do not appear.
• Long narrow items such as panoramic photos • Reflective disc labels may not be scanned as expected. • Place items to be scanned on the platen correctly. Otherwise, items may not be scanned correctly. Refer to "Positioning Originals (Scanning from Computer)" for how to place items. Note • To reduce moire in scans, set Select Source to Magazine in the Settings (Document Scan) dialog or Settings (Custom Scan) dialog, then click Document or Custom in the IJ Scan Utility main screen.
Positioning Originals (Scanning from Computer) JPEG Image Quality You can specify the image quality of JPEG files. PDF Compression Select the compression type for saving PDF files. Standard It is recommended that you normally select this setting. High Compresses the file size when saving, allowing you to reduce the load on your network/server. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search.
Note • To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click (Plus) in the displayed dialog and specify the application or folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Settings (Document Scan) Dialog Click Document Scan on the Scan) dialog. (Scanning from a Computer) tab to display the Settings (Document In the Settings (Document Scan) dialog, you can make advanced scan settings to scan items as documents. (1) Scan Options Area (2) Save Settings Area (3) Application Settings Area Important • When the Settings dialog is displayed from the Scan screen of My Image Garden, the setting items for Application Settings do not appear.
Color Mode Select the color mode in which to scan the item. Paper Size Select the size of the item to be scanned. When you select Custom, a screen in which you can specify the paper size appears. Select a Unit, then enter the Width and Height, and then click OK. Note • Click Defaults to restore the specified settings to the default settings. Resolution Select the resolution of the item to be scanned. The higher the resolution (value), the more detail in your image.
Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Note • Scanning takes longer than usual when you enable Reduce moire. Reduce gutter shadow Reduces gutter shadows that appear between pages when scanning open booklets.
• Documents with patterned backgrounds In that case, select the Check scan results and specify save settings checkbox, and then rotate the image in the Save Settings dialog. (2) Save Settings Area File Name Enter the file name of the image to be saved. When you save a file, the date and four digits are appended to the set file name in the "_20XX0101_0001" format. Note • When you select the Save to a subfolder with current date checkbox, the date and four digits are appended to the set file name.
JPEG Image Quality You can specify the image quality of JPEG files. Important • This appears only when JPEG/Exif is selected in Data Format. Create a PDF file that supports keyword search Select this checkbox to convert text in images into text data and create PDF files that support keyword search. Important • This appears only when PDF or PDF (Multiple Pages) is selected in Data Format. Note • If text cannot be searched correctly, we recommend that you select 300 dpi or higher for Resolution.
You can specify the e-mail client you want to start from the pop-up menu. Start OCR Select this when you want to convert text in the scanned image into text data. You can specify the application from the pop-up menu. Do not start any application Saves to the folder specified in Save in. Note • To add an application or folder to the pop-up menu, select Add... from the pop-up menu, then click (Plus) in the displayed dialog and specify the application or folder. Instructions Opens this guide.
Settings (General Settings) Dialog Click the (General Settings) tab to display the Settings (General Settings) dialog. In the Settings (General Settings) dialog, you can set the product to use, file size restriction on e-mail attachment, language to detect text in images, and folder in which to save images temporarily. Important • When the Settings dialog is displayed from My Image Garden, some options may not appear.
Folder to Save Temporary Files Displays the folder in which to save images temporarily. Click Browse... to specify the destination folder. Instructions Opens this guide. Defaults You can restore the settings in the displayed screen to the default settings.
Network Selection Screen You can select the scanners or printers to be used for scanning or printing over a network from your computer. Network Selection Screen In Product Name in the Settings (General Settings) dialog, select an item with "Network" after the product name from the list, then click Select that appears to the right of the product name to display the network selection screen. Scanners The Bonjour service names of the scanners or printers that can be used over the network are displayed.
Using Scanner Driver (ICA Driver) You can scan by starting the scanner driver from various applications. Refer to Help of Mac OS for how to scan. Note • Refer to "Image Corrections and Color Adjustments" for details on the setting procedures for image correction and color adjustment. • Refer to "General Notes (Scanner Driver)" for the scanner driver. • Refer to "Updating the Scanner Driver" for the scanner driver.
Image Corrections and Color Adjustments Correct images and adjust colors using the scanner driver (ICA (Image Capture Architecture) driver). Important • When image correction or color adjustment is applied to items without moire, dust/scratches, or faded colors, the color tone may be adversely affected. • Image correction results are not reflected in the trial scan screen. Note • Screens may vary depending on the application. • Selectable settings depend on Kind settings.
Document Applies Image Adjustment suitable for text documents. Note • If the image is not adjusted properly with Auto, specify the item type. • The color tone may change from the source image due to the Image Adjustment. In that case, set Image Adjustment to None. Reduce Dust Scanned photos may contain white dots caused by dust or scratches. Use this function to reduce such noise. None Dust and scratches will not be reduced. Low Select this to reduce small dust particles and scratches.
Grain Correction Use this function to reduce graininess (roughness) in photos taken with high-speed or sensitized film, etc. None Graininess will not be reduced. Low Select this when the photo is slightly grainy. Medium It is recommended that you normally select this setting. High Select this when the photo is very grainy. This can affect the gradation and sharpness of the image. Important • Correction may not be applied properly if the scan area is too small.
• How to place the item depends on your model and the item to be scanned. Unsharp Mask Emphasizes the outline of the subjects to sharpen the image. Descreen Reduces moire patterns. Printed materials are displayed as a collection of fine dots. "Moire" is a phenomenon where uneven gradation or a stripe pattern appears when such photos or pictures printed with fine dots are scanned. Important • When enabling Descreen, disable Unsharp Mask. If Unsharp Mask is enabled, some moire effects may remain.
General Notes (Scanner Driver) The scanner driver (ICA (Image Capture Architecture) driver) is subject to the following restrictions. Keep these points in mind when using the scanner driver. Scanner Driver Restrictions • If the computer is shared among multiple users or when you have logged out and back on, a message indicating that the scanner driver is in use may appear. In that case, disconnect the USB cable from the computer, then reconnect it.
Updating the Scanner Driver Obtaining the Latest Scanner Driver Before Installing the Scanner Driver Installing the Scanner Driver 189
Obtaining the Latest Scanner Driver Upgrading your current scanner driver (ICA (Image Capture Architecture) driver) to the latest scanner driver may solve some problems you have experienced. To obtain the scanner driver, access our website and download the scanner driver for your model. Important • Scanner driver can be downloaded for free; however, Internet connection fees apply.
Before Installing the Scanner Driver Check the following points before installing the scanner driver (ICA (Image Capture Architecture) driver). Check these also when you cannot install the scanner driver. Machine Status • If the machine and computer are connected with a USB cable, disconnect the USB cable from the computer. Computer Settings • Close all running applications. • Log in as the administrator of the computer.
Installing the Scanner Driver Access our website via the Internet to download the latest scanner driver (ICA (Image Capture Architecture) driver). Follow these steps to install the downloaded scanner driver. 1. Mount the disk. Double-click the downloaded disk image file. The file is decompressed and the disk is mounted. 2. Start the installer. Double-click the ".pkg" file in the decompressed disk. Installation starts. 3. Install the driver. Follow the prompts to install.
Scanning Tips Positioning Originals (Scanning from Computer) Network Scan Settings 193
Positioning Originals (Scanning from Computer) This section describes how to load originals on the platen for scanning. If items are not placed correctly they may not be scanned correctly. Important • Do not place objects on the document cover. When you open the document cover, the objects may fall into your scanner or printer, resulting in malfunction. • Close the document cover when scanning. Placing Items Place items as described below to scan by detecting the item type and size automatically.
Important • Large items (such as A4 size photos) that cannot be placed away from the edges/arrow (alignment mark) of the platen may be saved as PDF files. To save in a format other than PDF, scan by specifying the data format. Multiple items: Allow 0.4 inch (1 cm) or more space between the edges (diagonally striped area) of the platen and items, and between items. Portions placed on the diagonally striped area cannot be scanned. 0.4 inch (1 cm) or more Note • In IJ Scan Utility, place up to 12 items.
Network Scan Settings You can connect your scanner or printer to a network to share it among multiple computers. Important • Multiple users cannot scan at the same time. • To scan over a network, enable Bonjour on your scanner or printer. Note • Complete the network settings of your scanner or printer beforehand by following the instructions on our website. • With network connection, scanning takes longer than USB connection.
Frequently Asked Questions Cannot Find Printer on Network Cannot Find Printer while Using Wireless LAN Network Key Unknown Network Print For other questions about network, click here.
Cannot Set Correctly (Network) Cannot Find Printer on Check Printer Settings Screen Cannot Find Printer while Using Wireless LAN Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults Cannot Set Correctly (Installation) Cannot Install MP Drivers Easy-WebPrint EX Does Not Start or Easy-W
Network Settings and Common Problems Here are frequently asked questions on network. Select a connection method you are using, or you want to use.
Checking Wireless Router SSID for Smartphone/Tablet Setting Up Using Smartphone/Tablet Cannot Print/Scan from Smartphone/Tablet Downloading Canon PRINT Inkjet/SELPHY Problems while Using Printer Message Appears on Computer During Setup Printing Is Slow Ink Level Not Shown on Printer Status Monitor (Windows) Packets Are Sent Constantly (Windows) Wireless Direct Cannot Print or Connect Printer Suddenly Cannot Be Used Cannot Access to Internet on Wireless LAN from Communication Device LAN Setting Tips/Chang
Connecting the Printer to a Network Available Connection Methods The following connection methods are available on the printer. • Wireless Connection Connect the printer and computer/smartphone/tablet using a wireless router. If you have a wireless router, we recommend you use one for wireless connection. • Wireless Direct Connect the printer and computer/smartphone/tablet without using a wireless router. For more on connection method, see Available Connection Methods.
Troubleshooting See Network Settings and Common Problems for troubleshooting on network connection. Notice/Restriction See below for details.
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connect via wireless router • Make sure your device and the wireless router are connected.
• In Wireless Direct mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Wireless Direct cannot communicate with each other. • Firmware updates for the printer are not available while using Wireless Direct.
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 205
Cannot Find Printer on Network While performing printer setup: Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen While using printer: Cannot Find Printer while Using Wireless LAN 206
Cannot Find Printer on Check Printer Settings Screen During Setup (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Power Status Are printer and network device (router, etc.) turned on? Make sure the printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking PC Network Connection Can you view any web pages on your computer? Make sure the computer and network device (router, etc.) are configured and the computer is connected to the network. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless LAN Environment Check wireless router configuration and make sure the printer is not placed too far away from the wireless router. For more on checking the setting of the wireless router, refer to the instruction manual supplied with the wireless router or contact its manufacturer. After checking the wireless router setting, make sure the printer is not placed far away from the wireless router.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Security Software Settings Disable block in firewall function temporarily. The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer and disable block temporarily.
Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows)-Checking Wireless Router Settings Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, encryption key, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer.
Cannot Proceed beyond Printer Connection Screen/Connect Cable Screen If you cannot proceed beyond the Printer Connection screen or the Connect Cable screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the back of the printer. Check the items below only if you cannot proceed beyond the Printer Connection screen.
◦ If the Connection failed. screen appears: 1. Click Next. 2. Click Next on displayed screen. 3. Click Back to Top on Select Printer screen. 4. Click Exit on Start Setup screen and finish setup. 3. Turn off printer. 4. Restart computer. 5. Make sure you have no application software running. 6. Redo setup according to instructions on Canon website. Note • You can use the Setup CD-ROM to redo setup. • For Mac OS: 1. Click Next.
Cannot Find Printer while Using Wireless LAN Note • This section describes the troubleshooting when using the computer. For the troubleshooting when using the smartphone or the tablet: Cannot Print/Scan from Smartphone/Tablet Check1 Check the power status of printer and other devices (wireless router, PC, smartphone, or tablet). Turn on the printer or devices. If the power is already turned on, turn it off and on again. Check2 Make sure Wi-Fi lamp is lit on operation panel.
To check the current network settings of the printer, print out the network setting information. Printing Network Settings Note • For Windows, you can use IJ Network Device Setup Utility to change printer's settings according to those of wireless router. Check6 Make sure the printer is not placed too far away from the wireless router. Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor.
If "TCP/IPv6" is set to "Enable", both IPv4 and IPv6 are enabled. Press and hold Stop button and release it when Alarm lamp flashes 23 times. IPv6 is disabled and only IPv4 is enabled. If the problem is not resolved, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings 218
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Wireless Direct Cannot Print or Scan from a Computer Connected to the Network Cannot Communicate with Printer Following Network Settings Change It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
Network Settings (IJ Network Device Setup Utility) (Windows) Check4 Make sure the printer is not placed too far away from the wireless router. Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete.
• Positioning: Make sure there are no obstacles between the wireless router and the printer. Cannot Communicate with Printer Using Wireless Direct Check1 Check the power status of printer and other devices (smartphone or tablet). Turn on the printer or devices. If the power is already turned on, turn it off and on again. Check2 Is Wireless Direct enabled? Make sure the Wi-Fi lamp is lit. Enable Wireless Direct following the procedure below. 1.
Printing Network Settings Check6 Make sure the printer is not placed too far away from the device. Place the device and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN due to a wall, place the printer and the computer in the same room.
Network Key Unknown WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Wireless Router Unknown, Cannot Connect For more on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Note • For Windows, set up the printer to match the wireless router settings using IJ Network Device Setup Utility.
• Using WEP The key length, key format, key to use (one of 1 to 4), and authentication method must be the same for the wireless router, the printer, and your computer. To communicate with a wireless router that uses automatically generated WEP keys, you must set the printer to use the key generated by the wireless router, entering it in hexadecimal format. ◦ For Windows: When the WEP Details screen appears after you click Search...
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If this does not solve the problem, see below.
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Other Network Problems Checking Network Information Restoring to Factory Defaults Message Appears on Computer During Setup Packets Are Sent Constantly (Windows) 227
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Setting Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information. Printing Network Settings For Windows, you can check the network setting information on the computer screen.
Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. In Windows 10, right-click Start button and select Command Prompt. In Windows 8.1 or Windows 8, select Command Prompt from the Start screen. If Command Prompt is not displayed on the Start screen, select the Search charm and search for "Command Prompt".
3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Setting Information To check the printer's network settings information, print out the network settings information.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing or scanning operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup.
Printing Problems Printing Does Not Start No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Print Results Are Unsatisfactory 232
Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The ON lamp flashes while the printer is initializing. Wait until the ON lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The ON lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts. Check2 Make sure printer is properly connected to computer.
Click Print Options on Page Setup sheet of the printer driver. Then set Prevention of Print Data Loss to On in the dialog that appears. * This may reduce print quality. Check6 If printing from your computer, restart computer.
No Ink Comes Out Check1 When a FINE cartridge runs out of ink, replace it with a new one. Check2 Is the FINE cartridge installed properly? If the FINE cartridge is not installed securely, ink may not be ejected correctly. Retract the output tray extension and the paper output tray, open the cover, then remove the FINE cartridges. Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Loading Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If there are any foreign objects in the rear tray, be sure to turn off the printer, unplug it from the power supply, then remove the foreign object. Check7 Clean paper feed roller. Cleaning Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Back of Paper Is Smudged Uneven or Streaked Colors 239
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Printing Is Blurry Colors Are Wrong 240
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Are the print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven.
Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place. After confirming that the FINE cartridge is installed properly, close the cover. • When copying, see also the sections below: Check6 Is platen glass dirty? Clean the platen glass. Cleaning the Platen Glass and Document Cover Check7 Make sure original is properly loaded on platen glass.
Colors Are Unclear Check1 Is nozzle check pattern printed properly? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, and print head deep cleaning, see If Printing Is Faint or Uneven. • If nozzle check pattern is not printed correctly: After performing the print head cleaning, print the nozzle check pattern and examine the pattern.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually from your computer.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. Make sure you are using the right paper for what you are printing. Media Types You Can Use Check3 Correct curl before loading paper. We recommend putting unused paper back into the package and storing it flat.
1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward. Follow the instructions below to curl the paper outward up to 0.1 inch / 3 mm (B) in height before printing. This may improve the print result.
Clean the platen glass. Cleaning the Platen Glass and Document Cover Is paper feed roller dirty? Check7 Clean paper feed roller. Cleaning the Paper Feed Rollers Note • Cleaning the paper feed roller abrades it, so do this only when necessary. Is inside of printer dirty? Check8 During duplex printing, ink may stain the inside of the printer, smudging the printout. Perform bottom plate cleaning to clean inside of printer.
Scanning Problems (Mac OS) Scanning Problems IJ Scan Utility Error Messages Scanner Driver (ICA Driver) Error Messages 248
Scanning Problems Scanner Does Not Work Scanner Driver Does Not Start 249
Scanner Does Not Work Check 1 Make sure that your scanner or printer is turned on. Check 2 Connect the USB cable to a different USB port on the computer. If the USB cable is connected to a USB hub, remove it from the USB hub and connect it to a USB port on the computer. Check 3 Check 4 With network connection, check the connection status and reconnect as needed. Check 5 Restart the computer.
Scanner Driver Does Not Start Check 1 Make sure the scanner driver (ICA (Image Capture Architecture) driver) is installed. If not installed, install the scanner driver from our website. Check 2 Select your scanner or printer on the application's menu. Note • The operation may differ depending on the application. Check 3 Make sure that the application supports the ICA driver. You cannot start the scanner driver from applications not supporting the ICA driver.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB 252
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 2 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • If you are using a Windows and if you do not want the printer to turn off automatically: Open the printer driver setup window and in Auto Power in Maintenance sheet, select Disable for Auto Power Off.
USB Connection Problems Printing or Scanning Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing or scanning speed may slow down due to the communication speed. Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the back of the printer. Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver.
Installation and Download Problems Cannot Install MP Drivers Updating MP Drivers in Network Environment (Windows) 257
Cannot Install MP Drivers For Windows: For Mac OS: For Windows: • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 10, click Start button > File Explorer, and then click This PC from list on left. ◦ In Windows 8.1 or Windows 8, select Explorer icon in Taskbar on Desktop, and then select This PC (Computer for Windows 8) from list on left.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the MP Drivers. If the MP Drivers were not installed correctly, uninstall the MP Drivers, restart your computer, and then reinstall the MP Drivers. Deleting the Unnecessary MP Drivers Reinstall the MP Drivers with the Setup CD-ROM or install them from the Canon website.
Updating MP Drivers in Network Environment (Windows) Download the latest MP Drivers. The latest MP Drivers for your model are available for download on the Canon website. Uninstall the existing MP Drivers and follow the installation instructions to install the latest MP Drivers that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection. The printer is detected automatically in the network.
Errors and Messages An Error Occurs Message Appears 261
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. When an error occurs, the Alarm lamp flashes and a support code (error number) appears on the computer screen. For some errors, the ON lamp and the Alarm lamp flashes alternately. Check the status of the lamps and the message, and take the appropriate action.
14 flashes Ink cartridge cannot be recognized. 1684 15 flashes FINE cartridge cannot be recognized. 1682 16 flashes Ink has run out. 1688 ON Lamp and Alarm Lamp Flash Alternately Example of 2 times flashing: (A) Flashes (B) Goes off Number of flashes Cause Support Code 2 flashes Printer error has occurred. 5100 7 flashes Printer error has occurred. 5B00, 5B01 10 flashes An error requiring a repair has occurred. B201 B202 B203 B204 Other cases than above Printer error has occurred.
6910 6911 6930 6931 6932 6933 6936 6937 6938 6940 6941 6942 6943 6944 6945 6946 When a Support Code and a message are displayed on the computer screen: • For Windows: • For Mac OS: 264
* The screen differs depending on the OS you are using. For details on how to resolve errors, see List of Support Code for Error. Note • For details on how to resolve errors without Support Codes, see Message Appears.
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer for some errors. For details on errors that have support code, see List of Support Code for Error.
Uninstall the MP Drivers following the procedure described in Deleting the Unnecessary MP Drivers and reinstall them from the Setup CD-ROM or the Canon website. When printer is connected to your computer with a USB cable, check device status from your computer. Check4 Follow the procedure below to check the device status. 1. Open the Device Manager on your computer as shown below. If User Account Control screen is displayed, follow the on-screen instructions.
Inkjet Printer/Scanner/Fax Extended Survey Program Screen Is Displayed (Windows) If the Inkjet Printer/Scanner/Fax Extended Survey Program is installed, a screen appears asking for permission to send the printer and application usage information every month for about ten years. Read the information on the screen and follow the instructions below. • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet.
• Changing confirmation screen setting: 1. Make the following settings. ◦ In Windows 10, right-click Start button and select Programs and Features. ◦ In Windows 8.1 or Windows 8, select Control Panel from Settings charm on Desktop > Programs > Programs and Features. ◦ In Windows 7, or Windows Vista, select Start menu > Control Panel > Programs > Programs and Features. Note • A confirmation/warning dialog box may appear when installing, uninstalling or starting up software.
• If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
2. Select Applications from Go menu of Finder, double-click the Canon Utilities folder and Inkjet Extended Survey Program folder. 3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1.
List of Support Code for Error Support code appears on your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the computer screen and take the appropriate action in response.
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed in paper output slot or in rear tray. What to Do Remove the jammed paper following the procedure below. 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with both hands, and pull it out slowly so as not to tear it. Note • If you cannot pull out the paper, turn the printer back on without pulling forcibly. The paper may be ejected automatically.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot or from the rear tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Turn off printer and unplug it. 2. Retract paper output tray and open cover.
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. 6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper.
• Any paper left in the left and right empty spaces (B) in the printer? 7. Close cover. All jobs in the print queue are canceled. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If a paper jam message appears on your computer screen when you resume printing after removing all the jammed paper, there may be some paper still inside the printer. Check the printer again for any remaining bits of paper.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guide with the paper stack when you load paper. After carrying out the above measures, press the printer's Black or Color button. Note • To cancel printing, press the printer's Stop button.
1200 Cause Cover is open. What to Do Close the cover and wait for a while. Do not close it while you are replacing a FINE cartridge.
1203 Cause Cover is opened during printing. What to Do If paper remains inside the printer, slowly pull out the paper with both hands and close the cover. Press the printer's Black or Color button to resolve the error. The printer ejects one blank sheet of paper and resumes printing from the next paper. The printer will not reprint the page that was printed when the cover is opened. Retry printing. Important • Do not open or close the cover during printing, as this can damage the printer.
1401 Cause FINE cartridge is not installed. What to Do Install the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1485 Cause Appropriate ink cartridge is not installed. What to Do Printing cannot be executed because the ink cartridge is not compatible with this machine. Install the appropriate ink cartridge. If you want to cancel printing, press the machine's Stop button.
1682 Cause FINE cartridge cannot be recognized. What to Do Replace the FINE cartridge. If the error is not resolved, the FINE cartridge may be damaged. Contact your nearest Canon service center to request a repair.
1686 Cause The ink may have run out. What to Do The function for detecting the remaining ink level will be disabled since the ink level cannot be correctly detected. If you want to continue printing without this function, press the machine's Stop button for at least 5 seconds. Canon recommends to use new genuine Canon cartridges in order to obtain optimum qualities.
1688 Cause The ink has run out. What to Do Replace the ink cartridge and close the cover. If printing is in progress and you want to continue printing, press the machine's Stop button for at least 5 seconds with the ink cartridge installed. Then printing can continue under the ink out condition. The function for detecting the remaining ink level will be disabled. Replace the empty ink cartridge immediately after the printing.
168A Cause FINE cartridge is not installed properly, or FINE cartridge not compatible with this printer is installed. What to Do Retract the output tray extension and the paper output tray, open the cover, and then remove the FINE cartridges. Make sure the FINE cartridge compatible with the printer is installed. Then install the FINE cartridges again. Push up the FINE cartridge until it clicks into place. After installing, close the cover.
1700 Cause Ink absorber is almost full. What to Do Press the printer's Black or Color button to continue printing. Contact your nearest Canon service center to request a repair.
1890 Cause Protective material or tape may still be attached to FINE cartridge holder. What to Do Make sure the protective material and tape have been removed from the FINE cartridge holder. If the protective material or tape is still there, retract the output tray extension and the paper output tray to remove it. Pull down the tape to remove the protective material. If the cover is open, close it. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2900 Cause Scanning print head alignment sheet failed. What to Do Press the printer's Black or Color button and follow the instructions below. • Make sure the print head alignment sheet is set in the correct position and orientation on the platen glass. • Make sure the platen glass and the print head alignment sheet are not dirty. • Make sure the loaded paper is correct. For automatic print head alignment, load A4 or Letter-sized plain paper. • Make sure the print head nozzle is not clogged.
1 Cause Print head alignment pattern has been printed and printer is waiting to scan sheet. What to Do Scan the printed alignment pattern. 1. Load print head alignment sheet on platen glass. Place the printed side down and align the mark alignment mark in the upper left corner of the sheet with the . 2. Slowly close the document cover and press printer's Black or Color button. The printer starts scanning the print head alignment sheet, and automatically adjusts the print head position.
4102 Cause Media type and paper size are not set correctly. What to Do Press the printer's Stop button to cancel printing, change the media type or paper size setting, and then redo the printing. • When the media type is set to Photo Paper Plus Glossy II: Set the paper size to 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm). • When the media type is set to Glossy Photo Paper: Set the paper size to 4" x 6" (10 x 15 cm).
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
5011 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5012 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5100 Cause Printer error has occurred. What to Do Cancel printing and turn off the printer. Check the following: • Make sure FINE cartridge holder motion is not impeded by stabilizer, jammed paper, etc. Remove any impediment. • Make sure the FINE cartridges are properly installed. Push up the FINE cartridge until it clicks into place. Turn the printer back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5200 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5B00 Cause Printer error has occurred. What to Do Contact your nearest Canon service center to request a repair.
6000 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
