Print Services Client Version 1.0 User's Guide Pub No.
How This Manual Is Organized This manual describes the procedures for using Print Services Client. Chapter 1 Print Services Client (p. 1-1) Chapter 2 Installation and Setup (p. 2-1) Chapter 3 Job Management (p. 3-1) Chapter 4 Change Settings Function (p. 4-1) Chapter 5 Appendix (p. 5-1) • The information in this manual is subject to change without notice. • Considerable effort has been made to ensure that this manual is free of inaccuracies and omissions.
Contents How This Manual Is Organized...................................................................................... ii Preface............................................................................................................................ v How To Use This Manual................................................................................................ v Notations Used in This Manual.....................................................................................................
Chapter 3 Job Management Logging In and Logging Out.......................................................................................3-2 Logging In............................................................................................................................................ 3-2 Logging Out......................................................................................................................................... 3-3 How the Main Menu Screen Is Organized.........................
Preface Thank you for purchasing Print Services Client. Please read this manual thoroughly before operating the application to familiarize yourself with its capabilities, and to make the most of its many functions. After reading this manual, store it in a safe place for future reference. How To Use This Manual Notations Used in This Manual The following notations are used in this manual to explain procedures and restrictions. IMPORTANT Indicates operational requirements and restrictions.
Displays Used in This Manual The computer operation screenshots and Canon device touch panel display screenshots may differ from those you actually see, depending on the system environment you are using. The buttons which you should click or press are marked with a multiple buttons are used for an operation, all buttons are marked. ---- 2 Select the job to print → press [Chng Set. & Prnt].
Trademarks MEAP and the MEAP logo are trademarks of Canon Inc. Windows and the Windows logo are trademarks or registered trademarks of Microsoft Corporation in the U.S. and/or other countries. Other product and company names herein may be the registered trademarks or trademarks of their respective owners.
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Print Services Client 1 $)"15&3 Print Services Client enables you to use PullPrint Service Provider to manage jobs stored in Canon Business Imaging Online from the touch panel display of a MEAP-compatible Canon device. This chapter provides an overview of Print Services Client. ---- Overview of Print Services Client.................................................................................................1-2 System Requirements.......................................................................
Overview of Print Services Client Print Services Client is client software for Canon Business Imaging Online that is installed in MEAPcompatible Canon devices. This software enables you to print, cancel printing, or delete jobs stored in Canon Business Imaging Online from the touch panel display of a Canon device. NOTE The screen that is displayed may differ depending on the model of the machine.
System Requirements The system requirements for Print Services Client are as follows. Supported Models For information on the devices that support the operation of this application, see "Canon Homepage." IMPORTANT Print Services Client uses the port below. Confirm that the port is enabled on the device. Function Use Protocol Port Number HTTP/HTTPS Receive Change Settings Function TCP 8000/8443 Supported Web Browsers • Windows Internet Explorer 7.0 • Windows Internet Explorer 8.
System Configuration Print Services Client System The Print Services Client system configuration is shown below. SERVER Canon Business Imaging Online HTTPS HTTPS PRINTER Print Services Client HTTPS PullPrint Service Provider NOTE • For information on the connection settings, see Chapter 4, "Change Settings Function" • You can connect Print Services Client and Canon Business Imaging Online via a proxy server. Print Services Client supports the proxy authentication methods below.
Installation and Setup 2 $)"15&3 You can install Print Services Client using SMS (Service Management Service) from a Web browser on a networked computer. This chapter provides instructions on installing and setting up Print Services Client. ---- Login Services...............................................................................................................................2-2 Authentication Services of MEAP-compatible Canon Devices.............................................................
Login Services Login services are authentication services that manage the user information of MEAP-compatible Canon devices. This section provides information on these authentication services. IMPORTANT The authentication services available for use differ depending on the device you are using. For more information, see the manual accompanying your device. Authentication Services of MEAP-compatible Canon Devices User authentication for MEAP-compatible Canon devices is performed based on MEAP authentication.
Types of Authentication Services The three authentication services described below are provided as login services for MEAPcompatible Canon devices. Department ID Management (Default Authentication) Provides the No Authentication function (no login screen displayed) and the Department ID Management function. Select Default Authentication for the login service if you do not want to perform authentication or if you want to select Department ID Management.
Flow of Login Service Settings The flow of login service settings is described below. For more information, see the manual accompanying your device. 1. Deciding the login service Firstly, decide which authentication service to use. 2. Setting the login service Set the authentication service from the [System Management] page of SMS. 3. Registering user information in the login service Register user information for the set authentication service.
Installation and Setup Flow The flow of installing and setting up Print Services Client is as follows. 1. Starting and Logging In to SMS (p. 2-6) 2. Installation (p. 2-12) 3. Starting an Application (p. 2-15) 4. Confirming Print Services Client Settings (p.
Starting and Closing SMS You must log in to SMS (Service Management Service) to install Print Services Client. SMS is software that can access the printer via the network from your Web browser, enabling you to install and manage Print Services Client. NOTE • The default password is 'MeapSmsLogin' (case sensitive). • This password helps prevent unauthorized printer operations. • In order to prevent erroneous usage, the administrator should change the password when usage begins.
Logging In Using the Shared Password for SMS You can access SMS by logging in from the SMS login page using the password set in SMS. ---- 1. Enter the URL below in the address bar of the Web browser. http://:/sms IMPORTANT • If you do not know the IP address of the printer, consult your administrator. • You cannot connect via a proxy server. If your system environment has a proxy server, perform the following setting.
2. Enter the password → click [Log In]. IMPORTANT • If you cannot log in because the password is incorrect, a message prompting you to re-enter the password is displayed. Enter the correct password and click [Log In] again. • If SMS is idle for longer than five minutes, it times out and you are automatically logged out. If this happens, log in again from the [Login] page. • If you do not log in within five minutes of displaying the Login page, you cannot log in even if you enter the correct password.
Logging In Using a User Name and Password for Canon Device Login You can access SMS by logging in using a user name and password used for the SDL, SSO, or SSO-H login service. Only users registered as administrators can log in. ---- 1. Enter the URL below in the address bar of the Web browser. http://:8000/sms/rls/ The [Login] page of the selected login service is displayed. 2. Enter or select each item → click [Log In].
Logging Out from SMS Log out to finish the operation. ---- 1. Click [Log Out from SMS]. The [Login] page is displayed. IMPORTANT When you finish using SMS, make sure you log out. If you close the Web browser without logging out, SMS becomes temporarily inaccessible.
Installing and Uninstalling Print Services Client Install Print Services Client and the license file. IMPORTANT • A valid license file is required to install a MEAP application. - If your application comes with a License Access Number, you must access the License Management System at the following URL to obtain your license file: http://www.canon.com/meap/ After accessing the License Management System, follow the directions displayed on the screen to obtain your license file.
Installation Install Print Services Client. ---- 1. Click [Install MEAP Application]. The [MEAP Application Management] page is displayed. 2. Click [Browse] → select the application file and license file to install → click [Install]. Application file: A file with the 'jar' extension. License file: A file with the 'lic' extension. IMPORTANT • You cannot install only a license file. • When installing an application, make sure you specify the license file.
3. Confirm the information displayed on the installation confirmation page → click [Yes]. If you click [No], the application is not installed and you are returned to the [MEAP Application Management] page. 4. When the [License Agreement] page is displayed during the installation, review the license terms, and click [I Accept] to resume installation. After installation is complete, the installation complete screen is displayed. Uninstallation Uninstall the installed Print Services Client.
3. Click [Yes] on the displayed screen. If you click [No], the application is not uninstalled and you are returned to the [MEAP Application Management] page. IMPORTANT • If the application to uninstall is linked with another application, the confirmation message may be displayed. If you uninstall such applications, you may not be able to use other applications. • You can only uninstall applications for which a license is not installed.
Starting and Stopping an Application You can start or stop the installed Print Services Client. IMPORTANT Even if installation is complete, you cannot use Print Services Client on your system until you start the application. Starting an Application Start Print Services Client. ---- 1. Click [MEAP Application Management]. The [MEAP Application Management] page is displayed. 2. Click [Start] for the application you want to start. The application is started.
Stopping an Application Stop Print Services Client. NOTE To update an application, you must close the application you want to update. ---- 1. Click [MEAP Application Management]. The [MEAP Application Management] page is displayed. 2. Click [Stop] for the application you want to stop. The application is stopped.
Confirming Application Details You can confirm the details of Print Services Client. ---- 1. Click [MEAP Application Management]. The [MEAP Application Management] page is displayed. 2. Click [Print Services Client] displayed in [Application Name]. The [Application/License Information] page is displayed. 3. Confirm the application details.
Confirming Print Services Client Settings To use Print Services Client after installing it in a MEAP-compatible Canon device, you must correctly specify Print Services Client settings. You can use the Management Console to confirm Print Services Client settings. IMPORTANT Even if Print Services Client has been started, the settings must be correctly set to use it on your system. ---- 1. Log in to the Management Console of Print Services Client. The Change Settings screen is displayed.
Job Management 3 $)"15&3 Print Services Client enables you to manage jobs stored in Canon Business Imaging Online from the touch panel display of a Canon device. This chapter provides instructions on managing jobs with Print Services Client. ---- Logging In and Logging Out........................................................................................................3-2 Logging In.....................................................................................................................
Logging In and Logging Out To use the job management function of Print Services Client, you must log in to MEAP from the touch panel display of a Canon device. IMPORTANT To log in to MEAP, a login service must be set. For more information on setting a login service, see the manual accompanying your device. NOTE The screen that is displayed may differ depending on the model of the machine. Logging In Log in to MEAP.
NOTE • If you specify the domain for the login destination when logging in to the device, the domain name is also sent to Canon Business Imaging Online, and the domain name is used for logging in to Canon Business Imaging Online. • If you select 'This Device' for the login destination when logging in to the device, the domain name is not sent to Canon Business Imaging Online, and Canon Business Imaging Online authentication is performed without a specified domain.
How the Main Menu Screen Is Organized Main Menu Screen If you select [Print Services Client], the Print Services screen is displayed.
Print Services Screen ① ④ ⑧ ⑤ ② ⑥ ⑦ ⑥ ③ ⑪ ⑨ ⑩ ⑫ ⑬ ⑭ ⑮ Bottom of screen when [Other Operation] is selected: ⑯ ⑰ ⑱ 1 Login user name Displays the name of the logged in user. 2 [Limitations] Press to display the limitations dialog. If the device is not operating in AMS mode, [Limitations] is not displayed. For information on AMS, see "AMS Limitations," on p.
4 Selected/Maximum Number of Selectable Jobs "Selected" displays the number of currently selected stored jobs. "Maximum Number of Selected Jobs" displays the maximum number of jobs that can be selected. However, if the number of stored jobs displayed in the job list is less than the maximum number of selectable jobs, the number of stored jobs in the list is displayed. The maximum number of selectable jobs is 20.
13 [Other Operation] Press to display or hide the balloon panel. [Delete], [Details], and [Cancel Printing] are displayed in the balloon panel. 14 [Chng Set. & Prnt] Press to display the print settings dialog. This button can be used when only one job is selected. The button is disabled if no job is selected or if more than one job is selected. 15 [Print] Press to print the selected stored job(s). This button can be used only when one or more jobs are selected.
Stored Job Management You can display a list of, print, and delete jobs stored in Canon Business Imaging Online from the touch panel display of a Canon device. NOTE • To use the stored job management function, you must log in to MEAP from the touch panel display of a Canon device. For instructions on logging in, see "Logging In," on p. 3-2 • The screen that is displayed may differ depending on the model of the machine.
NOTE • The list of stored jobs retrieved from Canon Business Imaging Online when logging in to MEAP is displayed. • The maximum number of jobs displayed on one page is 100. If the number of jobs to retrieve from Canon Business Imaging Online exceeds 100 jobs, the stored jobs are retrieved by page and displayed in the Stored Jobs list. • If you move to the previous page or next page using [ displayed Stored Jobs list, the selections are canceled.
3. Select the conditions for refining → press [Start Refining]. The stored jobs that match the conditions for refining are displayed. The conditions for refining that can be selected are as follows. Condition Print Count Options Description Unprinted Displays jobs for which the print count is zero. No Specification Displays jobs for which the print count has not reached the limit count. Displaying Stored Job Details You can confirm the details of stored jobs displayed in the Stored Jobs list.
3. Press [Details] on the balloon panel. The stored job details dialog is displayed. NOTE In the details, [Document Name], [Date/Time Received], [Date/Time of Last Print], [Pages], [Size (byte)], [Number of Copies], [Select Color], [Print Style], [N on 1], [Print Count], [Limit Count], [Status], [Owner Name], [Retention Expiration], [Print Expiration], and [Document ID] are displayed.
Displaying Stored Job Status The status of stored jobs retrieved from Canon Business Imaging Online is displayed in the stored job details dialog of the Print Services screen. The types of status that are displayed are described below.
Printing a Stored Job You can print a stored job selected in the Stored Jobs list. ---- 1. Select [Print Services Client] on the Main Menu screen. The Print Services screen is displayed. 2. Select the job to print → press [Print]. The print confirmation dialog is displayed. NOTE • When printing stored jobs, you can select multiple jobs and print them at one time. • When selecting multiple stored jobs, you cannot select more than the maximum number of selectable jobs.
3. Press [Yes]. The Waiting to Print dialog is displayed. NOTE • A list of jobs for which errors occur is displayed in the error list dialog when you select and print multiple stored jobs. - If errors occur for all the jobs you select and you close the error list dialog, the Stored Jobs list is updated and you are returned to the Print Services screen.
Changing Print Settings and Printing You can change the print settings and print a stored job selected in the Stored Jobs list. 1. Select [Print Services Client] on the Main Menu screen. The Print Services screen is displayed. 2. Select the job to print → press [Chng Set. & Prnt]. The print settings dialog is displayed. NOTE This button can be used when only one job is selected. The button is disabled if no job is selected or if more than one job is selected. 3.
The settings that can be changed are described below. Print Attribute Number of Copies Select Color Print Style Options - Enter the number of copies to print. Set within the range 1 to 255. Auto Automatically selects Black & White or Color, and prints. Color Performs color printing. Black & White Performs black-and-white printing. No Change Prints without changing the print settings. ----- Prints without changing the print settings.
AMS Limitations The print attributes that can be changed are limited according to AMS access limitations and some device information. Print Attribute Condition Limitations Print Style When Deny is set for the AMS limitation, Simplex Only 2-Sided can be selected. N on 1 When 2 is set for the AMS limitation, Nup Only 2 on 1 or 4 on 1 can be selected. When 4 is set for the AMS limitation, Nup Only 4 on 1 can be selected.
Canceling Printing You can cancel printing of a stored job selected in the Stored Jobs list. 1. Select [Print Services Client] on the Main Menu screen. The Print Services screen is displayed. 2. Select the job to cancel printing of → press [Other Operation]. A balloon panel is displayed to the right of [Other Operation]. 3. Press [Cancel Printing] on the balloon panel. Press to cancel printing of the stored job selected in the Stored Jobs list.
NOTE • You can select multiple jobs and cancel them at one time. • When selecting multiple stored jobs, you cannot select more than the maximum number of selectable jobs. • When the Stored Jobs list is updated after canceling, all stored job selections are canceled. • If errors occur for some or all of the stored jobs when canceling printing, the jobs for which errors occurred are displayed in the error list dialog. Close the error dialog to update the Stored Jobs list.
3. Press [Delete] on the balloon panel. The delete confirmation dialog is displayed. NOTE • When deleting stored jobs, you can select multiple jobs and delete them at one time. • When selecting multiple stored jobs, you cannot select more than the maximum number of selectable jobs. • The dialog may not be displayed depending on the settings file setting value. 4. Press [Yes]. The waiting to delete dialog is displayed.
5. After deleting is complete, the Stored Jobs list is updated. You are returned to the Print Services screen. NOTE When the Stored Jobs list is updated after deletion, all stored job selections are canceled.
3-22 Stored Job Management
Change Settings Function 4 $)"15&3 This chapter provides instructions on changing the settings of Print Services Client. ---- Changing the Settings..................................................................................................................4-2 Logging In to the Management Console............................................................................................................. 4-2 Downloading the Settings File................................................................
Changing the Settings You can change the settings of Print Services Client. IMPORTANT The use of Web browser navigation functions such as [Back] or [Forward] are not supported when using the Change Settings function. Logging In to the Management Console 1. Enter the URL below in the address bar of the Web browser. (The URL entry is case sensitive.) http://:8000/PrintServicesClient/Console The Login screen of the login service is displayed. 2.
3. Enter [User Name] and [Password] → click [Log In]. The Change Settings screen is displayed. IMPORTANT • To log out of the login service, click [Log Out] in the upper right part of the Management Console Login screen. • If no operation is performed for five or more minutes after logging in, only the logout operation can be performed. • If you close the Web browser without logging out, you cannot log in again for five minutes from the last button click.
Downloading the Settings File Download the settings file. 1. Click [Download] on the Change Settings screen. The Download screen is displayed. 2. Select the file to download → click [Download]. If you select “printservicesclient.properties,” a settings file is downloaded. If you select 'log', a ZIP file of all the log files is downloaded. NOTE Click [Back to Settings Screen] to display the Change Settings screen.
Uploading the Settings File Upload the settings file. 1. Click [Upload] on the Change Settings screen. The Upload screen is displayed. 2. Select the location of the settings file from [Browse] → click [Upload]. If the update is successful, you are returned to the Settings File Upload screen. IMPORTANT • The tenant ID is not supported for settings file upload. Even if the ID is stated in the uploaded file, it is not reflected. For information on the tenant ID, see "Setting Items," on p.
NOTE • The uploaded settings file is checked and invalid settings are replaced with the value at the time for the same setting in the settings file. • Restart Print Services Client to reflect the setting changes. • If you are using Internet Explorer 7, you can directly enter text in the various entry fields. • Click [Back to Settings Screen] to display the Change Settings screen. Changing the Settings Change the settings. ---- 1.
NOTE • You can click to update the current display. • The values displayed in the entry fields of [New Setting Value] column are as follows: 1. When the setting is in the settings file - The settings file value is displayed. 2. When the setting is not in the settings file - If entry is required, the default value is displayed. - If entry is not required, it is left blank. • If you press [Auto Set], a value appropriate for Canon Business Imaging Online is automatically entered for [New Setting Value].
Setting Item Setting Value Details Notes StoredJobList.MaxSelectJobNum Set the maximum number of jobs that can be selected. Set within the range 1 to 20. The default is '20'. StoredJobList.MaxJobNum Set the maximum number of jobs retrieved for one request. Set within the range 1 to 100. The default is '100'. StoredJobList.PrintJob.Confirm 0: Select to hide the stored job print confirmation dialog. 1: Select to display the stored job print confirmation dialog. The default is '1'. StoredJobList.
Setting Item ConsoleLogin Setting Value Details Notes Register the user names that skip the Login screen. Separate each user with a comma (",") when specifying multiple users. If you enter a Department ID, enter a seven digit number. If the Department ID is less than seven digits, enter leading zeros to make a seven digit number. E.g. Department ID is '1': enter '0000001' You can register up to five users or five departments.
Logging Out from the Management Console 1. Click the Log Out button. The above screen is shown when the Management Console screen is not skipped. The displayed logout button and the logout procedure differ depending on the state when logging in. State when Logging In Management Console Device Login Service Login Screen Invalid Skip Valid Valid/Invalid Display Action when Button is Clicked Displayed Button [Close] Closes your Web browser.
Changing the Management Console Password You can change the password for a login account. ---- 1. Click [Change Password] on the Login screen. The Change Password screen is displayed. 2. Enter the current user name and password in [User Name] and [Current Password] → enter the new password in [New Password] and [Confirm] → click [Change]. The password is changed. NOTE • Enter the password in 8 to 32 alphanumeric characters. • The new password is valid until Print Services Client is uninstalled.
Changing the Display Language for Management Console You can change the display language for the Management Console. 1. Click the [Language] drop-down list on the Login screen. 2. Select a language → click . The screen is displayed again in the selected language. NOTE • Only Japanese and English are supported. • If you skip the login screen, you can change the display language on the screen for changing settings.
Appendix 5 $)"15&3 This chapter describes the error messages, limitations, and MEAP resource use for Print Services Client. ---- List of Error Messages...................................................................................................................5-2 Print Services Client Operations............................................................................................................................ 5-2 Management Console Error Messages............................................
List of Error Messages This section lists the Print Services Client error messages and their remedies. Print Services Client Operations The error messages displayed when operating Print Services Client and their remedies are described below. Error Message An error occurred during initialization. Remedy Uninstall Print Services Client, and then reinstall it. If the error persists even after reinstallation, contact your System Manager. An internal system error occurred. • Perform the operation again.
Error Message Failed to update job. Failed to update job. Remedy Check the status of Canon Business Imaging Online. If the problem cannot be resolved, contact your System Manager. Failed to print job. Failed to cancel the jobs. Disconnected from server. Failed to log in to WebMonitor. Log out. Could not connect to WebMonitor. Check the status of Canon Business Imaging Online. No response from WebMonitor. The function required for printing is not enabled or not operating properly.
Management Console Error Messages The error messages displayed when operating the Management Console of Print Services Client and their remedies are described below. Login Screen Error Message Remedy [User Name] or [Password] is incorrect. Enter the correct user name and password. Could not log in because another user is currently logged in. Wait a while, and then try to log in again. Log in again after the other user logs out.
TenantID Error Message Remedy Could not acquire the Tenant ID. Check connection. Check the status of Canon Business Imaging Online. Confirm the network settings (DNS settings, proxy settings, etc.) of the printer. Could not acquire the Tenant ID. [User ID] or [Password] is incorrect. Enter the correct user ID and password. The file has been uploaded. The acquired Tenant ID has been deleted because [WebMonitor.Url] has been updated. Register the Tenant ID again.
Settings File Upload Screen Error Message Specify the file to upload. An error occurred while uploading the specified file. Remedy Enter the file path in one or more file path entry fields. • Upload the file again. • Restart Print Services Client. If the problem cannot be resolved, reinstallation of Print Services Client. The extension is incorrect. Enter a file with the correct extension in the file path entry field. The specified file is not found.
PullPrint Service Provider Error Messages The PullPrint Service Provider-related error messages displayed when operating Print Services Client and their remedies are described below. Error Message Remedy This operation has been cancelled. There is no specific remedy. An error occurred in the following job. Confirm the displayed job.
Limitations The precautions and limitations for the use of Print Services Client are described below. Login When a login event occurs, the login user name must be set in the login information and be acquirable. Event Notification when Operating the Touch Panel Display If an operation is performed from the touch panel display, Print Services Client processes it in accordance with the event notification from MEAP.
AMS (Access Management System) Compatibility • Guest users cannot use Print Services Client. In the application limits, set Print Services Client to be inaccessible for Guest users. • If the device you are using is an iR model other than an iR-ADV or an LBP model, you cannot use the AMS mode.
MEAP Resource Use The MEAP hardware specifications for Print Services Client are described below. Item Print Services Client MEAP Spec.
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