PRO-1000 series Online Manual Read Me First Printer Functions Printing Troubleshooting English
Contents Using This Online Manual. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Trademarks and Licenses. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Search Tips. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26 Printer Functions. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Media Types You Can Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110 Paper Load Limit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 112 Media Types You Cannot Use. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114 Handling Paper. . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Setting Password. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 171 Printer Parts. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 173 Front View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 Rear View. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Cleaning the Print Head. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 231 Cleaning the Print Head Deeply. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 233 Performing the System Cleaning. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 235 Performing Maintenance Functions from Your Computer (Mac OS). . . . . . . .
Printing from Computer. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 299 Printing from Application Software (Mac OS Printer Driver). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 301 Printing with Easy Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 302 Paper Settings on the Printer Driver and the Printer (Media Type). . . . . . . . . . . . . . . . . . . .
Android Print. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 365 Printing from an AirPrint-enabled Printer with iOS Device. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 366 Using Printer with Direct Connection. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 370 Printing Using a Web Service. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Changing the Printer Operation Mode. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 420 Updating Media Information in Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 421 Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) 423 Setting Accounting information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 424 Maintenance of this Printer. . . . . . . . . .
An Error Occurs. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 466 List of Support Code for Error. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 468 Network Communication Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 470 Cannot Find Printer on Network. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printing Is Slow. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 506 Cannot Access to Internet on Wireless LAN from Communication Device. . . . . . . . . . . . . . . . . . 507 Ink Level Not Shown on Printer Status Monitor (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 508 Other Network Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Printer Status Monitor Not Displayed (Windows). . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 561 It Takes a Long Time for Printer to Warm Up/Printer Is Making an Operation Noise. . . . . . . . . . . . . . . 562 Installation and Download Problems. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 563 Cannot Install Printer Driver. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1403. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 609 1405. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 610 1406. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 611 1407. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
1720. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 643 1721. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 644 1722. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 645 1730. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
4103. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 679 4109. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 680 4111. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 681 5100. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
6910. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 713 6911. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 714 6920. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 715 6921. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
B801. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 747 B802. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Using This Online Manual Symbols Used in This Document Touch-enabled Device Users (Windows) Symbols Used in This Document Warning Instructions that, if ignored, could result in death or serious personal injury caused by incorrect operation of the equipment. These must be observed for safe operation. Caution Instructions that, if ignored, could result in personal injury or material damage caused by incorrect operation of the equipment. These must be observed for safe operation.
Trademarks and Licenses • Microsoft is a registered trademark of Microsoft Corporation. • Windows is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Windows Vista is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries. • Internet Explorer is a trademark or registered trademark of Microsoft Corporation in the U.S. and/or other countries.
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TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE. ---- Part 3: Cambridge Broadband Ltd. copyright notice (BSD) ----Portions of this code are copyright (c) 2001-2003, Cambridge Broadband Ltd. All rights reserved.
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DAMAGES (INCLUDING, BUT NOT LIMITED TO, PROCUREMENT OF SUBSTITUTE GOODS OR SERVICES; LOSS OF USE, DATA, OR PROFITS; OR BUSINESS INTERRUPTION) HOWEVER CAUSED AND ON ANY THEORY OF LIABILITY, WHETHER IN CONTRACT, STRICT LIABILITY, OR TORT (INCLUDING NEGLIGENCE OR OTHERWISE) ARISING IN ANY WAY OUT OF THE USE OF THIS SOFTWARE, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGE.
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Enter keywords in the search window and click (Search). You can search for target pages in this guide. Entry example: "(your product's model name) load paper" Search Tips You can search for target pages by entering keywords in the search window. Important • This function may not be available in some countries/regions. Note • The displayed screen may vary.
Note • The displayed screen varies depending on your product. • Searching for Application Functions Enter your application's name and a keyword for the function you want to learn about Example: When you want to learn how to print collages with My Image Garden Enter "My Image Garden collage" in the search window and perform a search • Searching for Reference Pages Enter your model name and a reference page title* * You can find reference pages more easily by entering the function name as well.
Printer Functions Connect Wirelessly with Ease in "Direct Connection" Print Photos Easily Using My Image Garden Download a Variety of Content Materials Print Items with Easy-PhotoPrint+ (Web Application) Managing Printer Conveniently Using Quick Utility Toolbox Available Connection Methods Print Professional Photos Using Print Studio Pro Browse/Print Photo Items Using Pro Gallery Print Managing Paper Information on Printer Using Media Configuration Tool Managing Printer Status Using Device Management Consol
Connect Wirelessly with Ease in "Direct Connection" The printer supports "direct connection" in which you can connect to the printer wirelessly from a computer or smartphone even in an environment without a wireless router. Switch to "direct connection" with simple steps to enjoy printing wirelessly.
Print Photos Easily Using My Image Garden Organize Images Easily In My Image Garden, you can register the names of people and events to photos. You can organize photos easily as you can display them not only by folder but also by calendar, event, and person. This also allows you to find the target photos easily when you search for them later on. Printing Photos Easily Print your favorite photos easily in the following three steps. 1. Select image you want to print. 2.
Other Various Functions My Image Garden has many other useful functions. Refer to the following for details.
Download a Variety of Content Materials CREATIVE PARK A "printing materials site" where you can download all the printing materials for free. Various types of content such as seasonal cards and paper crafts that can be made by assembling paper parts are provided. CREATIVE PARK PREMIUM A service where customers using models that support PREMIUM Contents can download exclusive printing materials. PREMIUM Contents can be downloaded easily via My Image Garden or Easy-PhotoPrint+.
Print Items with Easy-PhotoPrint+ (Web Application) You can easily create and print personalized items such as calendars and collages, anytime and anywhere, by simply accessing Easy-PhotoPrint+ on the web from a computer or tablet. By using Easy-PhotoPrint+, you can create items in the latest environment without going through the trouble of installation. Moreover, you can use various photos for your item through integration with social networks such as Facebook, or with online storage, web albums, etc.
Managing Printer Conveniently Using Quick Utility Toolbox Quick Utility Toolbox is a shortcut menu that lets you access the functions you want to use with one click. After installing utilities compatible with Quick Utility Toolbox, they will be added to this menu. The Quick Utility Toolbox provides a convenient way to quickly launch added utilities for making printer settings and doing other management tasks. Refer to the following for details.
Available Connection Methods The following connection methods are available on the printer. Wireless Connection • With a wireless router • Without a wireless router Wired Connection USB Connection Wireless Connection There are two methods for connecting the printer to your device (such as a smartphone). One method is to connect using a wireless router, and the other method is to connect without using a wireless router. The two connection methods cannot be used at the same time.
• Connection Using a Wireless Router ◦ Connect the printer and a device using a wireless router. ◦ Connection methods vary depending on the wireless router type. ◦ You can change network settings such as the SSID and security protocol on the printer. (Wi-Fi icon) is ◦ When the connection between a device and a wireless router is completed and displayed in the device's screen, you can connect the device to the printer using the wireless router.
Restrictions When connecting another device while a device (such as a smartphone) is already connected to the printer, connect it using the same connection method as the connected device. If you connect using a different connection method, the connection to the device in use will be disabled. Connection Using a Wired Network cannot be performed on printers that do not support a wired connection.
• In Direct Connection mode, you can connect up to five devices at the same time. If you try to connect a sixth device while five devices are already connected, an error will appear. If an error appears, disconnect a device that does not use the printer, then configure settings again. • Devices connected to the printer using Direct Connection cannot communicate with each other. • Firmware updates for the printer are not available while using Direct Connection.
Print Professional Photos Using Print Studio Pro Print Studio Pro is a plug-in that makes professional photo printing easier and more convenient. Applications such as Digital Photo Professional and Adobe Photoshop are supported. In addition to printing bordered photos and borderless photos, you can perform various printing tasks such as index printing, grayscale printing and printing using ICC profiles. You can also adjust the margins or add text. Print Studio Pro has many other useful functions.
Browse/Print Photo Items Using Pro Gallery Print Pro Gallery Print is a dedicated iPad app developed for the PRO series. This is an application that allows you to browse/print photo items from an iPad even from remote locations through integration with web services for professionals. Pro Gallery Print is available for free from App Store. Important • Download requires registration for an App Store account.
Managing Paper Information on Printer Using Media Configuration Tool Media Configuration Tool is software for managing the paper information on the printer. Use Media Configuration Tool to: • Add new paper information to the printer by downloading the paper information file automatically from the Canon website when paper supported by the printer is newly added.
Managing Printer Status Using Device Management Console Device Management Console is software for checking the printer status or color calibrating the printer. Use Device Management Console to: • Check the status of a printer connected via a network or USB. • E-mail the administrator in case of a printer warning or error. • Identify the color calibration status or perform color calibration. Refer to the following for details.
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Notice for Web Service Printing When Using Web Service • Canon does not guarantee the continuity and reliability of the web services provided, the availability of site access, or permission to download the materials. • Canon may at any time update, change, or delete the information provided through the web service, or may suspend or discontinue the service without prior notice. Canon shall not be held responsible for any damages resulting from such actions.
Using PIXMA/MAXIFY Cloud Link from Your Smartphone, Tablet, or Computer Before Using Canon Inkjet Cloud Printing Center Registering User Information to Canon Inkjet Cloud Printing Center Using Canon Inkjet Cloud Printing Center Adding a Printer Adding a PIXMA/MAXIFY Cloud Link User Troubleshooting Canon Inkjet Cloud Printing Center 45
Before Using Canon Inkjet Cloud Printing Center Canon Inkjet Cloud Printing Center is a service that links with the cloud function of the printer and allows you to perform operations such as registering and managing apps from your smartphone or tablet device, and checking the print status, print error, and ink status of the printer. You can also print app photos and documents from your smartphone or tablet.
Requirements for Canon Inkjet Cloud Printing Center operation Computer CPU x86 or x64 1.6 GHz or higher RAM 2 GB or higher Monitor display Resolution 1024 x 768 pixels or higher Number of display colors 24 bits (true-color) or higher OS Browser Windows Vista SP1 or later Internet Explorer 9 Mozilla Firefox Google Chrome Windows 7 Internet Explorer 9, 10, 11 Mozilla Firefox Google Chrome Internet Explorer 10, 11 Windows 8 Mozilla Firefox Google Chrome Internet Explorer 11 Windows 8.
Registering User Information to Canon Inkjet Cloud Printing Center To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information.
Registering User Information to Canon Inkjet Cloud Printing Center (No LCD Monitor/Using PRO-1000 series or PRO-500 series) To use the Canon Inkjet Cloud Printing Center, you need to follow the steps described below and register My account information. Registering from Your Smartphone, Tablet, or Computer 1. Check that the printer is connected to the Internet Important • To use this function, you must connect this printer to the Internet. 2.
In the displayed screen, enter the E-mail address that you want to register, and then select Continue registration. Note • If you enter an e-mail address that has already been registered, you will receive an "already registered" e-mail. Follow the instructions in the e-mail, and register a different e-mail address. Important • There are character restrictions for the e-mail address, as shown below. • Up to 255 characters consisting of single-byte alphanumeric characters and symbols (!$'*/ ^_{}|~.-@).
7. Follow instructions in screen display, and select OK The registration page URL will be sent to the registered e-mail address. Access the URL in the e-mail, Register the Information, and Complete the User Registration 1. Check that e-mail containing URL has been sent to registered e-mail address, and access URL 2.
3. Register password for logging in to Canon Inkjet Cloud Printing Center In the My account registration screen, enter the password you want to register into Password and Password (Confirmation), and then select Next.
Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 4. Enter Nickname Enter any user name you want to use.
5. Specify the Time zone setting, and select Done Select your region on the list. If you cannot find your region on the list, select the one closest to your region. Apply daylight saving time This appears only when there is a daylight saving time in the Time zone that you selected. Select whether or not to apply the daylight saving time. The registration is complete. A registration completion message is displayed. When you select the OK button in the message, the login screen is displayed.
Using Canon Inkjet Cloud Printing Center When the user registration is completed, you can log in to the Canon Inkjet Cloud Printing Center and use the service. 1. From your PC, smartphone, or tablet, access the service login URL (http://cs.c-ij.com/) 2. On the Login screen, enter the E-mail address and Password, and then select Log in Important • The e-mail address and password are case-sensitive. Make sure the case is correct.
Important • • • • The available functions differ depending on the app. The printing procedure differs depending on the app. You need to get the account and register photo and other data beforehand. The following file formats can be printed: jpg, jpeg, pdf, docx, doc, xlsx, xls, pptx, ppt, and rtf. The file formats that can be printed differ depending on the app. • Before you print, check that printer is on and is connected to the network. Then start.
4. In the displayed image list, select the image that you want to print, and then select Next 5.
6. A print job completion message appears, and printing starts To continue printing, select Continue, and perform the operation from Step 3. To end the printing, select Apps. The screen returns to the apps list screen. Important • If a print job is not printed within 24 hours after the print job is issued, the print job will expire and cannot be printed. • With premium apps that limit the number of print jobs, print jobs that expire and cannot be printed are also included in the print count.
Canon Inkjet Cloud Printing Center window This section describes the Canon Inkjet Cloud Printing Center screens that are displayed on your smartphone, tablet device, or computer. Description of the Login screen Description of the Main screen Description of the Login screen This section provides the description of the Login screen of Canon Inkjet Cloud Printing Center. Important • You have 5 tries to enter your password. If you fail, you will not be able to log in for about the next 60 minutes.
Create new account A new registration will be added to the Canon Inkjet Cloud Printing Center. For a new registration, you need the Printer registration ID. About this service This displays the descriptions of this service. System requirements This displays the system requirements for the Canon Inkjet Cloud Printing Center. Software license info The licensing information of Canon Inkjet Cloud Printing Center is displayed.
(1) Left context menu (Administrator only) When you select , the left context menu appears. When you select Mng. printer, Manage users, Group management, or Advanced management, the corresponding screen appears. Note • Group management appears only when you use Select how to manage and set Manage by group (for office users). Mng. printer screen From the Mng.
This displays the date and time the printer information was last updated. refreshes the information. • Multiuser mode (MAXIFY series only) If multiple users will be using the printer, add a check mark to Multiuser mode. The check mark is linked to the Require security code screen. • Copy apps Select this to copy apps added in the selected printer to another printer. When you select , the screen shown below appears. Set the Destination printer and the Source printer. Then select OK.
Select this to add printers to be used in the Canon Inkjet Cloud Printing Center. You need a Printer registration ID to add a printer. Note • Although the number of printers that can be registered for one domain is not limited, only up to 16 printers are guaranteed to operate. Manage users screen From the Manage users screen, you can check user information registered to the Canon Inkjet Cloud Printing Center, delete users, add users, and change the Administrator and Standard user settings.
Group management screen From the Group management screen, you can use functions for checking group information registered to Canon Inkjet Cloud Printing Center, changing groups, deleting groups, adding groups, and setting up users, printers, and apps belonging to each group. • Checking group information The registered group names appear. If there are items that have not been set, Select group. appears.
Users Displays all users and mail addresses registered in the domain. Printers Displays all printers registered in the domain. Apps With the default settings, the screen displays all apps. To display only registered apps, select the Registered category. / To switch between app registration/deletion, select . Web services Displays the external link service. You can restrict the use of other web services that use Canon Inkjet Cloud Printing Center accounts such as Easy-PhotoPrint+.
• Deleting a Group To delete a group from Canon Inkjet Cloud Printing Center, select . If you delete all groups, you must create a new one. To set a different management method, set the target method from the Select how to manage screen. • Add group Add a group to be used in Canon Inkjet Cloud Printing Center. Note • You can register up to 20 groups.
Advanced management screen The Advanced management screen allows you to set the management method for printer users and apps that can be used. To go to the setup screen, select . • Require security code Each user can set a Security code, start the app, and perform printing and other operations. This setting is linked with Multiuser mode on the Mng. printer screen. Note • The list does not display models without an LCD or models with a monochrome LCD.
• Select how to manage You can change the management method for usable apps and printers. Manage app availability by printer If you are using multiple printers, you can manage the useable apps for each printer. Manage app availability by user When one printer is used, you can manage the usable apps by user. For usage examples, see "Tips on Using Canon Inkjet Cloud Printing Center (at Home/If you are using PRO-1000 series or PRO-500 series)".
(3) Printer name area The registered name of the printer selected is displayed. The Administrator can change the printer name from the Mng. printer screen of the left context menu. (4) Right context menu When you select , the context menu appears. The information displayed depends on the menu currently selected in the menu area. The symbol indicates that there is a new unread notice. • Sort This displays the screen to sort registered apps. You can use the Done.
Note • Description of displayed icons : Cannot be used because it is not yet released or does not support your region, model, or language. : Can be used with genuine Canon ink. • Latest notices This displays the latest notices. The symbol indicates that there is a new unread notice. My account • Displays user information. From the My account screen, you can change your account settings. From the My account screen, you can display the Permitted services screen and clear any linked service setting.
(6) Menu area The following 4 menu buttons are displayed: • Apps This displays the list of registered apps in the Display area. • Config This displays the Register apps screen in the Display area. The display can be toggled between Registered and Search apps. The Registered screen lists registered apps. You can check the information of these apps or deregister them. Note • If Group management has been set, Config is not displayed.
On the Search apps screen, the apps that you can register by using the Canon Inkjet Cloud Printing Center are displayed by category. ◦ When you select When you select , the details of the app are displayed. / , you can choose to register or unregister the app. Note • Description of displayed icons : Cannot be used because it is not yet released or does not support your region, model, or language. : Can be used with genuine Canon ink.
• Properties This screen displays the status of the printer that is currently selected. You can check how much ink is remaining or details about an error that occurred. You can also access the ink purchasing site and the Online Manual. Important • The Properties displayed may differ from the actual status at the display time, depending on the printer status. • Manage jobs This screen displays the print or scan status and history.
Tips on Using Canon Inkjet Cloud Printing Center (at Home/If you are using PRO-1000 series or PRO-500 series) The Advanced management function allows you to take advantage of the many useful functions that the service offers for home use. This section introduces those functions by using a family of 3 (father, mother, and child) as an example.
3. The father selects Add user, and by following the screen instructions, registers the mother and child as users. After this registration is complete, the mother and child can individually use the service.
With the default settings, only the Administrator (father) can register apps to be used or delete apps. After the Administrator (father) specifies settings according to the procedure below, the father, the mother, and the child will be able to manage apps individually. 1. As the Administrator, the father logs in to Canon Inkjet Cloud Printing Center and selects Advanced management from 2.
3. The father sets Manage app availability by user and selects OK 4. The screen for checking the management method change appears To complete the setup and return to the Advanced management window, select OK. All registered users can register and delete apps freely.
Tips on Using Canon Inkjet Cloud Printing Center (at Work) The Group management function allows you take advantage of the many useful functions that the service offers for office use. This section introduces an example in which two printers are used, the Administrator is the senior clerk, and the other members are the company president, the section manager, and the new hire. Note • If the second printer has not been registered, select "Adding a Printer" and register the printer by following the procedure.
4. The senior clerk selects Advanced management from 5.
6. The senior clerk sets Manage by group (for office users) and selects OK Note • If Group management has already been set up, refer to step 10 and the subsequent steps. 7. On the screen for checking management method changes, the senior clerk checks the displayed information and selects OK.
This appears only if the selected mode is Group management. To complete the setup and display the Group management screen, select OK. Note • With the default settings, the group is named "group1". • With the default settings, all registered users belong to the same group. 8. In the Group management screen, the senior clerk selects the of the group to be renamed 9.
11. On Printers tab, check that all printers are selected 12.
To switch between app registration/deletion, select / . To return to the Group management screen, select Close. This completes the setup of the group to be used by the entire office. Note • The group setup screen displays all users and printers that are registered in the domain. • If you want to set up new apps as an individual, you can add a group. To create a new group, use Add group, and then in the setup screen for the added group, add users and printers.
1. From , select Group management Note • This appears only if Manage by group (for office users) is set in Advanced management. 2.
3. The senior clerk enters the Group name and selects OK In this field, enter "President" as the president-only group because you will be setting apps that only the president can use. Important • The following restrictions apply to entering the Group name. • The group name can have up to 20 single-byte alphanumeric characters or up to 10 doublebyte characters. • The same group name cannot be registered more than once in the same domain. • Up to 20 groups can be registered.
6. On the Printers tab, select printer to be used. 7.
To switch between app registration/deletion, select / . To return to the Group management screen, select Close. The above procedure allows you to set apps that only the president can use. Note • The group setup screen displays all users and printers that are registered in the domain. Limiting Apps That All Members Can Use on Printer To set the apps to be used on the printer, use the following procedure provided by this service.
Note • This appears only if Manage by group (for office users) is set in Advanced management. 2. For Apps available on printers that do not require a security code, select Settings 3.
To switch between app registration/deletion, select / . To return to the Group management screen, select Close. The above procedure sets up Evernote as the only app that all users can use on the printer. Limiting Apps That Individual Users Can Use on Printer For each user, you can set the apps that the user can use on the printer. As an example, this section describes the procedure for allowing only the president to also use the Facebook app from the printer. 1.
2. For Require security code, select Set. 3. Select printer for setting up Security code. Security codes identify individual users when multiple users are using a printer. Note • On models where the settings cannot be changed, this function cannot be selected. Some models do not support this function. To check whether your model supports this function, see "Models that Support Security Codes". 4.
To send a notification e-mail only to users without a Security code, select OK. To display the Security code setup screen when each user logs in and not send the notification email, select Cancel. Important • The following character restriction applies to Security code entries: • Up to 8 alphanumeric characters The Security code change process ends, and the change completion message appears. In the message screen, select OK to return to the main screen. 5. Select Cloud from the printer's home screen 6.
7. Enter Security code that you set and Log in Note • If you have not set a Security code, set a Security code from My account, and then Log in. 8. Select Facebook app Only the president will be able to use the Facebook app from the printer. Limiting Printers That Individual Users Can Use As an example, this section describes the procedure for setting up one printer for the president and another printer for all users.
1. From , select Group management Note • This appears only if Manage by group (for office users) is set in Advanced management. 2.
3. On the Printers tab, clear printer that was set up for president To return to the Group management screen, select Close. Important • If a user is being managed in multiple groups and an app is deleted or the target printer is changed for one of those groups, the user can still use that app or printer if the one of the other groups allows it. Only the printer that was set can be used by all users.
What is a Security code? A Security code identifies the user when multiple other users are sharing the same printer. Important • If you are using the MAXIFY series, you can set a Security code. We recommend that you set a Security code to prevent other users from using your account. • This code is valid only when you use MAXIFY Cloud Link from the printer operation panel. You cannot use this code when you access the Canon Inkjet Cloud Printing Center from your smartphone, tablet, or computer.
Adding a Printer With one account, you can use the Canon Inkjet Cloud Printing Center services on multiple printers. The procedure for adding a printer is as follows: If your model has color LCD monitor If your model has monochrome LCD monitor If your model has no LCD monitor/If you are using PRO-1000 series or PRO-500 series If your model has color LCD monitor 1. Check that an e-mail containing the URL has been sent to the registered e-mail address, and access the URL 2.
If your model has monochrome LCD monitor If your model has no LCD monitor/If you are using PRO-1000 series or PRO-500 series 1. Check that an e-mail containing the URL has been sent to the registered e-mail address, and access the URL If your model has monochrome LCD monitor If your model has no LCD monitor/If you are using PRO-1000 series or PRO-500 series 2. Enter the information according to the instructions on the authentication screen, and then select Log in 3.
Adding a PIXMA/MAXIFY Cloud Link User Several people can use one printer. This section describes the user addition procedure and the user privileges. Adding a user 1. On the service screen, select Manage users from . 2. Select Add user Note • When you select Add user, the service first checks whether the maximum number of users has been reached. If new users can be added, the user registration screen appears.
• The maximum number of users that can be added for 1 printer is 20. 3. Enter the e-mail address of the user to be added, and then select OK The URL for completing the registration is then sent to the entered e-mail address. Note • If you enter an e-mail address that is already registered, you will receive notification that the address is registered. To specify another e-mail address, follow the displayed instructions. 4.
6. Register a password for logging in to the Canon Inkjet Cloud Printing Center. On the My Account Registration screen, enter you desired password into Password and Password (Confirmation) and select Next. Important • There are character restrictions for the Password, as shown below. • The password must be between 8 and 32 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 7.
Important • The user name entry field has the following character restrictions: • The user name must be between 1 and 20 characters long, using single-byte alphanumeric characters and symbols (!"#$%&'()*+,-./:;<=>?@[¥]^_`{|}~). (Alphabets are case-sensitive) 8. Specify the Time zone setting, and select Done Select your region on the list. If you cannot find your region on the list, select the one closest to your region.
Note • When you use MAXIFY Cloud Link, a cookie for the selected user is added to the printer, and the login status of each user is recovered. For each printer, you can register cookies for up to 8 users. Printer user privileges If several users are using the cloud service for 1 printer, each user is categorized as the Administrator or a Standard user. Note • The user who is registered first becomes the Administrator. The administrator can change the privileges of users from the Manage users screen.
Troubleshooting Canon Inkjet Cloud Printing Center If an app cannot be installed If the registered app is not in the Apps list If the information is not updated when you press the update button If you do not receive the registration e-mail If you cannot print Printing starts on its own even if you do not do anything If you are unable to log in correctly even after entering the correct password in iOS or Mac If an app cannot be installed Check the country or region where the printer was purchased.
If your model has monochrome LCD monitor On the printer operation panel, select the Setup button, and then select Web service setup -> Connection setup -> IJCloudPrintingCtr -> Delete from service to delete the service registration. If your model has no LCD monitor Displaying Printer Information -> IJ Cloud Printing Center setup -> Delete from this service to delete the service registration.
If the problem is not resolved, use the printer driver from your computer to perform the print job and check whether the data can be printed normally on the printer. If you still cannot print, see the troubleshooting page for your model on the Home of the Online Manual. Note • With a wireless LAN connection, after the printer is turned on, it may take several minutes before communication is possible. Check that your printer is connected to the wireless network, and wait a while before you start printing.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/ SELPHY Use Canon PRINT Inkjet/SELPHY to easily print photos saved on a smartphone or tablet (iOS or Android) wirelessly. Canon PRINT Inkjet/SELPHY can be downloaded from App Store and Google Play.
Printing with Windows RT When you use Windows RT 8.1 or a later version, printing is easy because you simply connect this printer to the network. For information about connecting to the network, see the setup URL (http://www.canon.com/ijsetup) for using this product from your computer, smartphone, or tablet device. When the connection is complete, the Canon Inkjet Print Utility software, which allows you to specify detailed print settings, is downloaded automatically.
Handling and Use of Paper Paper Media Types You Can Use Paper Load Limit Media Types You Cannot Use Handling Paper Before Printing on Art Paper Handling Paper Paper Sources to Load Paper Loading Paper in the Rear Tray Loading Paper in the Manual Feed Tray 108
Paper Media Types You Can Use Paper Load Limit Media Types You Cannot Use Handling Paper Before Printing on Art Paper 109
Media Types You Can Use To get the best printing result, choose paper suitable for printing. Canon provides various types of paper suitable for documents as well as paper suitable for photos or illustrations. We recommend the use of Canon genuine paper for printing your important photos. Media Types Commercially available papers • Plain Paper (including recycled paper) Canon genuine papers The Model Number of Canon genuine paper is shown in brackets.
Note • You can load the page sizes as follows.
Paper Load Limit Important • When performing color calibration, load all types of paper in the rear tray regardless of the paper sources shown in the tables below. Commercially Available Papers Media Name Plain Paper (including recycled paper)*1 Rear Tray Manual Feed Tray Approx. 150 sheets N/A*2 Paper Output Tray Approx.
10 sheets: A4, A3, A3+, Letter, 5" x 7" (13 x 18 cm), 8" x 10" (20 x 25 cm) 20 sheets: 4" x 6" (10 x 15 cm) Matte Photo Paper 10 sheets: A4, A3, A3+, Letter 1 sheet: A4, A3, A3+, Letter 20 sheets: 4" x 6" (10 x 15 cm) Photo Paper Pro Premium Matte N/A*4 1 sheet: A4, A3, A3+, A2, Letter, 17" x 22" (43 x 56 cm) *1 Proper feeding of paper may not be possible at the maximum capacity depending on the type of paper or environmental conditions (either very high or low temperature or humidit
Media Types You Cannot Use Do not use the following types of paper. Using such paper will cause not only unsatisfactory results, but also the printer to jam or malfunction. • Folded, curled, or wrinkled paper • Damp paper • Paper that is too thin rear tray - Plain paper: Less than 17 lb (64 g /m2) - Specialty paper: Less than 4 mil (0.1 mm) manual feed tray - Specialty paper: Less than 4 mil (0.
Handling Paper • Be careful not to rub or scratch the surfaces of any types of paper when handling. • Hold the paper as closely as possible to its edges and try not to touch the printing surface. The print quality may be degraded if the printing surface is smudged with sweat or oil that comes from your hands. • Do not touch the printed surface until the ink is dried. Even when the ink is dried, be careful not to touch the printed surface as much as possible when handling.
Before Printing on Art Paper When using art paper, dust is liable to be generated. It is therefore recommended that paper dust be removed on art paper just before printing. You will need a soft hair brush (or similar brush used to clean office automation equipment). The wider the brush, the more effective it will be. OK - soft brush made from material such as polypropylene, polyethylene, horse hair or goat hair. Important • Be sure not to use brushes as shown below. The printing surface may be damaged.
Handling Paper Paper Sources to Load Paper Loading Paper in the Rear Tray Loading Paper in the Manual Feed Tray 118
Paper Sources to Load Paper The printer has two paper sources for feeding paper, the rear tray (A) and manual feed tray (B). The paper source used depends on the page size and media type. Media Types You Can Use Note • When printing, select the correct page size, media type, and paper source. If you select the wrong page size or media type, the printer may not print with the proper print quality. For details on how to load paper in each paper source, see below.
Loading Paper in the Rear Tray You can load multiple sheets of paper of the same type and size in the rear tray. Important • If you cut plain paper into small size such as 4" x 6" (10 x 15 cm) or 5" x 7" (13 x 18 cm) to perform trial print, it can cause paper jams. Note • The rear tray accepts the following page sizes.
3. Open the paper output tray (C) gently. 4. Open the output tray extension (D), then pull out the paper output support (E). 5. Open the feed slot cover (F). 6. Slide the paper guides (G) to open them, and load the paper in the center of the rear tray WITH THE PRINT SIDE FACING YOU. 7. Slide the paper guides (G) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly.
Important • Always load paper in the portrait orientation (H). Loading paper in the landscape orientation (I) can cause paper jams. Note • Do not load sheets of paper higher than the load limit mark (J). • The raised parts (K) on the paper guides retract depending on the size of the loaded paper. Do not push these parts down with your finger. 8. Close the feed slot cover gently. The paper information registration screen for the rear tray is displayed on the LCD.
Important • If the feed slot cover is open, paper cannot be fed. Be sure to close the feed slot cover. 9. Select the size and type of paper loaded in the rear tray at Page size and Type, select Register, then press the OK button. If a message is displayed on the screen, follow the directions in the message to complete registration. Paper Settings Note • When printing, select the rear tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver.
Loading Paper in the Manual Feed Tray You can load one sheet of 8" x 10" (20 x 25 cm) size paper or larger in the manual feed tray at a time. Note • The manual feed tray accepts the following page sizes. • • • • A4, A3, A3+, A2 B4, B3 Letter, Legal 8" x 10" (20 x 25 cm), 10" x 12" (25 x 30 cm), 11" x 17" (28 x 43 cm), 14" x 17" (36 x 43 cm), 17" x 22" (43 x 56 cm) • We recommend Canon genuine photo paper for printing photos. For details on the Canon genuine paper, see Media Types You Can Use.
5. Slide the paper guides (G) to open them, and load ONLY ONE SHEET OF PAPER in the center of the manual feed tray WITH THE PRINT SIDE FACING YOU. 6. Slide the paper guides (G) to align them with both sides of the paper stack. Do not slide the paper guides too hard against the paper. The paper may not be fed properly. Important • Always load paper in the portrait orientation (H). Loading paper in the landscape orientation (I) can cause paper jams.
7. Check if the paper is set properly in the manual feed tray. Make sure that the paper is set firmly against the bottom of the manual feed tray and against the paper guides by slightly jiggling the paper up and down. Note • When printing, select the manual feed tray for the paper source and the size and type of the loaded paper on the print settings screen of the printer driver. • To continue printing from the manual feed tray, wait until printing is complete, then load the next sheet.
Making Settings from Operation Panel or Web Browser Operation Panel LCD and Operation Panel Changing Settings from Operation Panel/Web Browser Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser 127
Operation Panel * All lamps on the operation panel are shown lit in the figure below for explanatory purposes. (1) LCD (Liquid Crystal Display) Displays messages, menu items, and the operational status. (2) HOME button Used to display the HOME screen. LCD and Operation Panel (3) Back button Returns the LCD to the previous screen. (4) OK button Finalizes the selection of a menu or setting item. This button is also used to resolve an error. (5) , , , and buttons Used to select a menu or setting item.
LCD and Operation Panel You can select such functions as maintenance jobs and printer settings in the HOME screen on the LCD. The functions on the HOME screen can be selected by using the button (B). In the menu screen or settings screen, use the , , , or then press the OK button (B) to proceed with the procedure. or button (A) and pressing the OK button (C) to select a menu item or option, To return to the previous screen, press the Back button (D).
Example: Paper settings operation Select the paper settings display area in the HOME screen by pressing the OK button. or Select Page size, then press the OK button. Select A2 by pressing the Select Type by pressing the or button, then press the OK button. button, then press the OK button. Select Pro Platinum by pressing the or button, then press the OK button.
Select Register by pressing the button, then press the OK button. This registers the paper settings.
Changing Settings from Operation Panel/Web Browser Changing Settings from Operation Panel Changing Printer's Setting Using Web Browser 132
Changing Settings from Operation Panel Changing Settings from Operation Panel Setting Items on Operation Panel Administrator password setting (Item for administrator) Device user settings (Item for administrator) Web service setup (Item for administrator) Language selection (Item for administrator) Energy saving settings (Item for administrator) Quiet setting (Item for administrator) Paper Settings Print settings PictBridge print settings Paper-related settings Job management Firmware update (Item for admin
Changing Settings from Operation Panel Important • An administrator password is required to change some setting items. This section describes the procedure to change the settings in the Device settings screen, taking the steps to specify Prevent paper abrasion as an example. 1. Make sure printer is turned on. 2. Select Various settings on HOME screen. LCD and Operation Panel 3. Use button to select Device settings and press OK button. The Device settings screen appears. 4.
For more on setting items on the operation panel: Setting Items on Operation Panel 135
Setting Items on Operation Panel Items for Security Administrator password setting (Item for administrator) Items for Printer Device user settings (Item for administrator) Web service setup (Item for administrator) Language selection (Item for administrator) Energy saving settings (Item for administrator) Quiet setting (Item for administrator) Items for Paper/Printing Paper-related settings Print settings PictBridge print settings Items for Maintenance/Management Job management Firmware update (Item for
Administrator password setting (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. You can specify or disable the administrator password. If you specify the administrator password, select the range and specify the administrator password.
Setting Administrator Password on Operation Panel You can specify or disable the administrator password. Specifying the administrator password requires you to enter the password to use the items or change the settings below.
Remote UI or other tools Entering the administrator password is required to change the setting items using the Remote UI or IJ Network Device Setup Utility. LCD, Remote UI, or other tools Entering the administrator password is required to change the setting items using the operation panel of the printer, the Remote UI, or IJ Network Device Setup Utility. 8. Enter administrator password. Pressing the OK button displays the input screen. Use the password.
Device user settings (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. • Date/time setting Sets the current date and time. Important • If a power failure occurs or you unplug the power cord, the date/time settings will be reset. • Date display format Changes the display format of dates when printed.
Web service setup (Item for administrator) Select this setting item from Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. • Web service connection setup The following setting items are available. ◦ Google Cloud Print setup Registers/Deletes the printer to/from Google Cloud Print. ◦ IJ Cloud Printing Center setup Registers/Deletes the printer to/from Canon Inkjet Cloud Printing Center.
Language selection (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. Changes the language for messages and menus on the LCD.
Energy saving settings (Item for administrator) Select this setting item from Device settings on Various settings. Enabling this setting allows you to turn on/off the printer automatically to save electricity. Important • This setting menu is for the administrator. The administrator password is required to change settings. • Auto power off Specifies the length of time to turn off the printer automatically when no operation is made or no printing data is sent to the printer.
Quiet setting (Item for administrator) Select this setting item from Device settings on Various settings. Enable this function on the printer if you want to reduce the operating noise, such as when printing at night. Important • This setting menu is for the administrator. The administrator password is required to change settings. • Do not use quiet mode Select when you do not use the quiet mode. • Use quiet mode Select to reduce the operating noise when printing.
Paper Settings By registering the paper size and the media type loaded in the rear tray, you can prevent the printer from misprinting by displaying the message before printing starts when the paper size or the media type of the loaded paper differs from the print settings. Note • The default display setting is different between when you print from the operation panel of the printer and when you print using the printer driver.
• When the paper settings for printing are different from the rear tray paper information registered to the printer: Ex: ◦ Paper setting for printing: B5 ◦ Rear tray paper information registered to the printer: A4 When you start printing, a message is displayed. Pressing the OK button displays the paper setting specified for printing under the message. Check the message and press the OK button. When the screen to select the operation is displayed, select one of the operations below.
Note • Depending on the setting, the choices below may not be displayed. Print with the loaded paper. Select if you want to print on the paper loaded in the rear tray without changing the paper settings. For example, when the paper setting for printing is A5 and the rear tray paper information registered to the printer is A4, the printer starts printing with A5 on the paper loaded in the rear tray. Replace the paper and print Select if you want to print after replacing the paper of the rear tray.
◦ For Mac OS: Changing the Printer Operation Mode Important • When the message which prevents misprinting is disabled: The printer starts printing even though the paper settings for printing and the rear tray paper information registered to the printer are different.
Print settings Select this setting item from Device settings on Various settings. • Prevent paper abrasion Use this setting only if the print surface becomes smudged. Important • Be sure to set this back to OFF after printing since it may result in lower printing speed or lower print quality.
PictBridge print settings Select this setting item from Device settings on Various settings. You can change the print settings when printing from a PictBridge (Wireless LAN) compliant device. Set the print settings to Default on the PictBridge (Wireless LAN) compliant device when you want to print according to the settings on the printer. To change print settings from the PictBridge (Wireless LAN) compliant device: Settings on PictBridge (Wireless LAN) Compliant Device 1.
• If No correction is selected, photos are printed without correction. 6. Red-EyeCorrection Select ON to correct red eyes in portraits caused by flash photography. Depending on the type of the photo, red eyes may not be corrected or parts other than the eyes may be corrected. 7. Press OK button to specify the print settings.
Paper-related settings Select this setting item from Device settings on Various settings. • Det. paper setting mismatch If you select Yes, the printer detects whether the paper size and the media type are the same as those registered. If printing starts with the settings that do not match, an error message appears on the LCD. Paper Settings • Advanced paper settings Perform the following settings for each media type.
Job management Select this setting item from HOME screen. • Display job history Displays the job history (10 jobs from the latest). Selecting a print job and pressing the OK button displays the job details. • Print job history Selecting Yes and pressing the OK button prints out the printing job history.
Firmware update (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. You can update the firmware of the printer, check the firmware version, or perform settings of a notification screen, a DNS server and a proxy server. Note • Only Check current version is available when Disable LAN is selected for Change LAN in LAN settings.
Printer information Select this setting item from HOME screen. • System information Displays printer's system information. • Error history Displays the error history. Up to 5 error codes appears. For more on the error code, refer to List of Support Code for Error.
LAN settings (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. • Change LAN Enables either wireless LAN, wired LAN, or direct connection. You can also disable all. • Wireless LAN setup Selects the setup method for wireless LAN connection. Note • You can also enter this setting menu by selecting LAN settings on the HOME screen.
IPv4 address XXX. XXX. XXX. XXX (12 characters) IPv4 subnet mask XXX. XXX. XXX. XXX (12 characters) IPv4 default gateway XXX. XXX. XXX.
("XX" represents alphanumeric characters.) ◦ WLAN setting list The list of wireless LAN settings of this printer is displayed on the LCD. The following setting items are displayed. (Some setting items are not displayed depending on the printer settings.
IPv6 default gateway 2 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 3 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) IPv6 default gateway 4 XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX: XXXX (32 characters) MAC address XX:XX:XX:XX:XX:XX (12 characters) IPsec settings Enable (ESP)/Enable (ESP & AH)/Enable (AH)/Disable Pre-shared key XXXXXXXXXXXXXXXX (16 characters) Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXX
Printer name XXXXXXXXXXXXXXX (up to 15 characters) Bonjour service name XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX XXXXXXXXXXXXX (up to 52 characters) Direct connection device name XXXXXX-XXXXXXseries ("XX" represents alphanumeric characters.) ◦ Print LAN details You can print out the network settings of the printer such as its IP address and SSID.
◦ Bonjour settings Setting items for LAN using Bonjour for Mac OS. ■ Enable/disable Bonjour Selecting Enable allows you to use Bonjour to perform the network settings. ■ Service name Specifies the Bonjour service name. You can use up to 48 characters for the name. Note • You cannot use the same service name as that already used for other LAN connected devices. ◦ LPR protocol setting Enables/disables the LPR setting. ◦ RAW print Enables/disables RAW printing.
■ Update SSID/password Selecting Yes updates the identifier (SSID) and password for direct connection. ■ Direct connection device name Changes the printer's name displayed on a Wi-Fi Direct compatible device. ■ Connection request confirmation Selecting Yes displays the confirmation screen when a Wi-Fi Direct compatible device is connecting the printer.
Auto maintenance settings (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. • Auto nozzle check Enables/Disables automatic nozzle checking. • Nozzle check error display Enables/Disables displaying the nozzle check error. • System cleaning frequency Specifies the frequency of automatic system cleaning.
Maintenance page size Select this setting item from Device settings on Various settings. Specifies the paper size when you perform maintenance operation (e.g. print head alignment). Select A4 or Letter-size.
Reset setting (Item for administrator) Select this setting item from Device settings on Various settings. Important • This setting item is for the administrator. The administrator password is required to change settings. You can set the settings back to the default. • Web service setup only Sets the Web service settings back to the default. • LAN settings only Sets the LAN settings other than the administrator password back to the default.
Changing Printer's Setting Using Web Browser Changing Setting Using Web Browser Changeable Setting Items Using Web Browser Setting Password 166
Changing Settings Using Web Browser You can check the printer status and change the printer settings using the web browser on your smartphone, tablet, or computer. To check the printer status and to change the printer settings, display "Remote UI" on the web browser. Note • You can use this function on the following OS and the web browser. • iOS device OS: iOS 6.1 or later Web browser: iOS standard Web browser (Mobile Safari) • Android device OS: Android 2.3.
5. Use 6. Use button to select LAN setting list or WLAN setting list and press OK button. button to select Yes and press OK button. 7. Check IPv4 address. 3. Open web browser on your smartphone, tablet, or computer and enter IP address. Enter as following in the URL field of the web browser. http://XXX.XX.X.XXX Enter the IP address in "XXX.XX.X.XXX". When you access, the printer information will be displayed on the web browser on your smartphone, tablet, or computer.
Changeable Setting Items Using Web Browser Note • The items described here and the items displayed in the web browser may differ in display order. • The item which can be used is different in administrator mode or in standard user mode. Items for Security Security (Item for administrator) This function allows you to specify the password, the standard user mode settings, and SSL/TLS settings of certificate for encrypted communication. For the password, see Administrator Password.
Other Items Printer status This function displays printer information such as the remaining ink amount, the status, and detailed error information. You can also connect to the ink purchase site or support page, and use Web Services. Manual (Online) This function displays the Online Manual.
Setting Password Each of passwords for administrator and standard user can be set. When logging on with password for administrator, all settings can be changed. When logging on with password for standard user, some of the settings can be changed. When logging on with password for administrator, you can restrict the function for standard user. Setting Administrator Password Setting Standard User Password Note • Password can be set only when you are logged in administrator mode.
• For security reasons, we recommend you use 6 and more alphanumeric characters. 7. When the completion message is displayed, select OK. Setting Standard User Password Enable the standard user mode and set a standard user password by following the steps below. 1. Display printer status on web browser. 2. Select Security. The menus are displayed. 3. Select Standard user mode settings. 4. When the confirming message is displayed, select Yes. 5. Enter a password, and then select OK.
Printer Parts Front View Rear View Power Supply Confirming that the Power Is On Turning the Printer On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord 173
Front View (1) top cover Open when removing jammed paper inside the printer. (2) rear tray Two or more sheets of the same size and type of paper can be loaded at the same time, and fed automatically one sheet at a time. Loading Paper in the Rear Tray (3) paper support Open to load paper in the rear tray. (4) paper support extension Extend to load paper in the rear tray. (5) feed slot cover Prevents anything from falling into the feed slot. Open it to slide the paper guides, and close it before printing.
(9) output tray extension Open to support ejected paper. (10) paper output support Pull out to support ejected paper. (11) POWER lamp Lights after flashing when the power is turned on. (12) ON button Turns the power on or off. Turning the Printer On and Off (13) Stop button Cancels a print job in progress. (14) ink supply stopper If the ink supply stopper at the bottom of the printer sticks out, an error message appears and the printer stops operation.
Rear View (1) paper support extension Extend to load paper in the manual feed tray. (2) paper support Pull out to load paper in the manual feed tray. (3) manual feed tray Load one sheet of 8" x 10" (20 x 25 cm), A4, Letter size paper or larger, or thick paper at a time. Loading Paper in the Manual Feed Tray Media Types You Can Use (4) Paper Jam Clearing button Press this button when removing paper jammed in the manual feed tray. Paper Jams (5) paper guides Align with both sides of the paper stack.
(10) maintenance cartridge Absorbs ink used for cleaning and other operations. Note • For details on how to replace the maintenance cartridge, see Replacing the Maintenance Cartridge. (11) maintenance cover Open when replacing the maintenance cartridge.
Power Supply Confirming that the Power Is On Turning the Printer On and Off Notice for the Power Plug/Power Cord Notice for Unplugging the Power Cord 178
Confirming that the Power Is On The POWER lamp is lit when the printer is turned on. Even if the LCD is off, if the POWER lamp is lit, the printer is on. Note • It may take about 30 seconds to 4 minutes for the printer to start printing immediately after you turn on the printer. • The LCD will turn off if the printer is not operated for about 5 minutes. To restore the display, press any button except the ON button on the operation panel or perform the print operation.
Turning the Printer On and Off Turning on the printer 1. Press the ON button to turn on the printer. The POWER lamp flashes and then remains lit. Confirming that the Power Is On Note • It may take about 30 seconds to 4 minutes for the printer to start printing immediately after you turn on the printer. • If the Alarm lamp lights up or flashes and an error message is displayed on the LCD, see Message Appears.
Important • When you unplug the power cord after turning off the printer, be sure to confirm that the POWER lamp is off. Note • You can set the printer to automatically turn off when no operations are performed or no print jobs are sent to the printer for a certain interval. This feature is set to on by default.
Notice for the Power Plug/Power Cord Unplug the power cord once a month to confirm that the power plug/power cord does not have anything unusual described below. • • • • • The power plug/power cord is hot. The power plug/power cord is rusty. The power plug/power cord is bent. The power plug/power cord is worn. The power plug/power cord is split. Caution • If you find anything unusual with the power plug/power cord described above, unplug the power cord and call for service.
Notice for Unplugging the Power Cord To unplug the power cord, follow the procedure below. Important • When you unplug the power cord, press the ON button, then confirm that the POWER lamp is off. Unplugging the power cord while the POWER lamp is lit or flashing may cause drying or clogging of the print head and print quality may be reduced. 1. Press the ON button to turn the printer off. 2. Confirm that the POWER lamp is off. 3. Unplug the power cord.
Network Setting Network Connection Network Connection Tips Network Settings (IJ Network Device Setup Utility) (Windows) IJ Network Device Setup Utility Starting Up IJ Network Device Setup Utility IJ Network Device Setup Utility Screen Performing Network Settings Checking Network Status IJ Network Device Setup Utility Menus Other Network Information 184
Network Connection Network Connection Tips 185
Network Connection Tips Default Network Settings Another Printer Found with Same Name Printing Network Settings Changing LAN Connection Method/Changing Wireless LAN Connection Method (Windows) 186
Default Network Settings LAN Connection Defaults Item Default Change LAN Disable LAN SSID BJNPSETUP Communication mode Infrastructure Wireless LAN security Disable IP address (IPv4) Auto setup IP address (IPv6) Auto setup Set printer name* XXXXXXXXXXXX Enable/disable IPv6 Enable Enable/disable WSD Enable Timeout setting 1 minute Enable/disable Bonjour Enable Service name Canon PRO-1000 series LPR protocol setting Enable PictBridge communication Enable Wireless LAN DRX setting Ena
*2 The password is specified automatically when the printer is turned on for the first time. *3 "ZZZZZZ" represents last six digits of printer's MAC address.
Another Printer Found with Same Name When the printer is found during setup, other printers with the same name may appear on the results screen. Select a printer with checking the printer settings against those on detection result screen. Check the printer's MAC address or serial to select the correct printer from the results. Note • Serial number may not appear on result screen. To check the printer's MAC address and the serial number, print out the network settings information using the operation panel.
Printing Network Settings Use the operation panel to print the printer's current network settings. Important • The network settings printout contains important information about your network. Handle it with care. 1. Make sure printer is turned on. 2. Load three sheets of A4 or Letter-sized plain paper. 3. Select Various settings on HOME screen. LCD and Operation Panel 4. Use button to select Device settings and press OK button. 5. Use button to select LAN settings and press OK button. 6.
Authentication Authentication method None/auto/open/shared/WPA-PSK/WPA2PSK Signal Strength Signal strength 0 to 100 [%] TCP/IPv4 TCP/IPv4 Enable IP Address IP address XXX.XXX.XXX.XXX Subnet Mask Subnet mask XXX.XXX.XXX.XXX Default Gateway Default gateway XXX.XXX.XXX.
IPsec *3 IPsec setting Active Security Protocol *3 Security method ESP/ESP & AH/AH Wireless LAN DRX Discontinuous reception (wireless LAN) Enable/Disable Direct Connection Direct connection Enable/Disable Connection Connection status Active/Inactive SSID SSID Direct Connection SSID Password Password Direct Connection password (10 alphanumeric characters) Channel Channel 3 Encryption Encryption method AES Authentication Authentication method WPA2-PSK TCP/IPv4 TCP/IPv4 Enable
Link Local Address Link local address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Link Local Prefix Length Link local prefix length XXX Manual Setting Manual setting Enable/Disable IP Address *2 IP address XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Subnet Prefix Length *2 Subnet prefix length XXX Stateless Address1 *2 Stateless address 1 XXXX:XXXX:XXXX:XXXX XXXX:XXXX:XXXX:XXXX Stateless Prefix Length1 *2 Stateless prefix length 1 XXX Stateless Address2 *2 XXXX:XXXX:XXXX:XXXX Stateless address
WSD Timeout Timeout 1/5/10/15/20 [min] LPD Printing LPD printing setting Enable/Disable RAW Printing RAW printing setting Enable/Disable Bonjour Bonjour setting Enable/Disable Bonjour Service Name Bonjour service name Bonjour service name (Up to 52 alphanumeric characters) LLMNR LLMNR setting Enable/Disable SNMP SNMP setting Enable/Disable PictBridge Commun.
Changing LAN Connection Method/Changing Wireless LAN Connection Method (Windows) Changing LAN Connection Method Changing Wireless LAN Connection Method Changing LAN Connection Method Follow either procedure below to change LAN connection method (wired or wireless). • Use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • Select LAN settings on HOME screen, select Change LAN, and then select Activate wireless LAN or Activate wired LAN.
Adjustments for Better Print Quality Aligning the Print Head Aligning the Print Head Manually 196
Aligning the Print Head If printed ruled lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Note • We recommend using the same type of paper for print head alignment as for printing. • Plain paper cannot be used for print head alignment. • If the remaining ink level is low, the print head alignment sheet will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: three sheets of A4 or Letter size paper 1.
Specify Page size and Type for the paper to be used, select Settings, then press the OK button. 6. Load the prepared paper in the paper source specified in the message. If the paper source is the manual feed tray, load one sheet of paper at a time. 7. Open the paper output tray gently. Open the output tray extension, then pull out the paper output support. 8. Press the OK button. The print head alignment sheet will be printed and the print head position will be adjusted automatically.
Aligning the Print Head Manually If printed ruled lines are misaligned or print results are still not satisfactory after adjusting the print head position automatically, adjust the print head position manually. Note • Before adjusting the print head position manually, adjust the print head position automatically. For details on adjusting the print head position automatically, see Aligning the Print Head. • We recommend using the same type of paper for print head alignment as for printing.
Note • When the automatic print head alignment has not been performed, a message will appear. In this case, select Yes, press the OK button, then perform the automatic print head alignment. The paper settings screen will appear. Specify Page size and Type for the paper to be used, select Settings, then press the OK button. 6. Load the prepared paper in the paper source specified in the message. If the paper source is the manual feed tray, load one sheet of paper at a time. 7.
Note • Look at the pattern and pick the setting that produces the least warped vertical straight lines. A: Vertical straight lines B: Warped vertical straight lines 12. Repeat this procedure until you finish inputting a pattern number in all columns, select OK, then press the OK button. If a message is displayed on the screen, follow the directions in the message. 13. When the completion message appears, press the OK button.
Color Management Managing Colors Performing Color Calibration Using the Operation Panel Performing Color Calibration from Quick Utility Toolbox (Windows) Performing Color Calibration from Quick Utility Toolbox (Mac OS) Paper that Can Be Used in Color Calibration 202
Managing Colors Printer color management, color calibration, corrects for variations in color tones due to differences between printers and aging, and provides continuously consistent corrected color tones. Use color calibration to correct the color tones of this printer. If you have multiple printers, you can make the color tones of the printers the same by executing color calibration on each of the printers. Color calibration can be executed using the operation panel or your computer.
Performing Color Calibration Using the Operation Panel Use color calibration to correct color tones on printing paper. Note • Perform color calibration in the following cases: • After initial printer installation • If colors seem different from before, despite having the same environmental and printing conditions • To ensure uniform color when printing on multiple printers (However, be sure to use the same version of firmware and printer driver and the same settings.
The Color calibration screen will appear. 4. Select Auto adjust, then press the OK button. The confirmation screen will appear. 5. Select Yes, then press the OK button. The paper settings screen will appear. Specify Page size and Type for the paper to be used, select Settings, then press the OK button. For details about paper, see Paper that Can Be Used in Color Calibration. 6. Load a single sheet of paper specified in step 5 in the rear tray.
After environmental measurements and paper are checked, color calibration is executed, automatically setting adjustment values. Note • If color calibration was not executed correctly, an error message will appear on the LCD. Message Appears 9. When the completion message appears, press the OK button. Note • To apply color calibration adjustment values to printing, set them in the printer driver or at the operation panel.
Performing Color Calibration from Quick Utility Toolbox You can perform the following tasks related to color calibration for multiple printers connected by a network or USB using the Quick Utility Toolbox. • Verifying recommended frequency of color calibration • Executing color calibration • Verifying progress of color calibration Note • Quick Utility Toolbox is a Canon software application. Important • You must load paper into the printer to perform color calibration.
Note • The media type for the paper fed on the printer appears depending on your model. 3. Verify the Status in the Confirmation Message. The Status in the Confirmation Message will let you know if color calibration is required.
Important • If you are not performing color calibration, click the Cancel button. • Perform color calibration when replacing the printhead or when you are concerned about differences in color tone. 4. Verify the Paper Source. The paper sources for which color calibration can be performed are displayed for the paper in Media Type. If the displayed paper source and the paper loaded to perform color calibration are different, reload the paper in the paper source displayed in Paper Source.
Note • If you want to stop the color calibration, select the printer and then click the Cancel Calibration button. • Click the button to update the color calibration progress status. • To close this dialog, click the button.
Paper that Can Be Used in Color Calibration Color calibration has two adjustment types, Common calibration and Unique calibration, with one of these selected when color calibration is executed. The selected adjustment type is determined from the media type that color calibration is executed on.
Example: Calibration is executed on media type D (adjustment type: Unique). Calibration adjustment values are applied only to media type D. E: Media types other than D Media Type and Adjustment Type Media Name
Maintenance and Consumables Maintenance Procedure Ink Tanks Ink Replacing Ink Checking the Ink Status with the LCD on the Printer Print Head Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Cleaning the Print Head Deeply Performing the System Cleaning Performing Maintenance Functions from Your Computer (Windows) Cleaning the Print Heads Printing a Nozzle Check Pattern Performing Maintenance Functions from Your Computer (Mac OS) Cleaning the Print Heads Printing a
Transporting Your Printer 214
Maintenance Procedure If print results are blurred, colors are not printed correctly, or print results are unsatisfactory (e.g. misaligned printed ruled lines), perform the maintenance procedure below. Important • Do not rinse or wipe the print head and ink tank. This can cause trouble with the print head and ink tank. Note • Check the ink status on the HOME screen or other screens. If the ink is running low, take appropriate action.
From the printer Cleaning the Print Head Deeply From the computer Cleaning the Print Heads (Windows) Cleaning the Print Heads (Mac OS) If the problem is not resolved after performing step 4: Step5 Perform the system cleaning.
Ink Tanks Ink Replacing Ink Checking the Ink Status with the LCD on the Printer 217
Ink Ink is used for various purposes other than printing. Ink may be used for purposes other than printing. When you use the Canon printer for the first time after you install the bundled ink tanks, the printer consumes a small amount of ink in the amount to enable printing by filling the nozzles of the Print Head with ink. For this reason, the number of sheets that can be printed with the first ink tanks is fewer than the succeeding ink tanks.
Note • CO (Chroma Optimizer) ink is applied onto the print side of paper to adjust glossiness. This ink is also consumed in order to keep printer's performance and ensure good print quality, even when not applied onto the print side. • The printer uses pigment ink. Due to the nature of the pigment ink, the ink on the printed surface may be removed when being rubbed or scratched.
Replacing Ink In case of cautions or errors concerning remaining ink level, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. Message Appears Note • If print results become faint or white streaks appear despite sufficient ink levels, see Maintenance Procedure. • For precautionary notes on handling ink tanks, see Notes on ink tanks. Replacing Procedure When you need to replace an ink tank, follow the procedure below. 1.
5. Remove the ink tank to be replaced. To remove the ink tank, push the mark (PUSH) in front of the ink tank until it clicks. Important • Do not place the removed ink tanks with the open ink port down. Ink on the open ink port may stain your desk or other things.
• Do not touch the metallic parts or other parts inside the printer. • Do not touch other parts besides the ink tanks. • Handle the ink tank carefully to avoid staining of clothing or the surrounding area. • Discard the empty ink tank according to the local laws and regulations regarding disposal of consumables. Note • Do not remove two or more ink tanks at the same time. Be sure to replace ink tanks one by one when replacing two or more ink tanks. 6.
Important • Do not touch the contact (A) or joint (B) of the ink tank. 8. Insert the new ink tank straight into the slot. Make sure that the position of the ink tank matches the label. 9. Firmly push the mark (PUSH) in front of the ink tank until it clicks into place. After installing the new ink tank, the corresponding ink lamp indication on the LCD comes on.
Important • Ink tanks are designed so that they cannot be inserted in incorrect locations. Be sure to install the ink tank in its correct location. • You cannot print unless all the ink tanks are installed. Be sure to install all the ink tanks. • Once an ink tank is installed, do not remove it until the next replacement. If you remove an ink tank with enough ink remaining in it, ink may spill out of it. 10. Close the tank cover. When a message is displayed on the LCD, press the OK button.
Checking the Ink Status with the LCD on the Printer 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button. 2. Select the ink status display area on the HOME screen, then press the OK button. LCD and Operation Panel 3. Check the ink status. A symbol appears in the area A if there is any information about the remaining ink level. Example: The ink is running low. Prepare a new ink tank.
Print Head Printing the Nozzle Check Pattern Examining the Nozzle Check Pattern Cleaning the Print Head Cleaning the Print Head Deeply Performing the System Cleaning 226
Printing the Nozzle Check Pattern Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzle. Note • If the remaining ink level is low, the nozzle check pattern will not be printed correctly. Replace the ink tank whose ink is low. You need to prepare: a single sheet of A4 or Letter size plain paper 1. Make sure that the power is turned on. 2. Load a single sheet of A4 or Letter size plain paper in the rear tray.
The confirmation screen will appear. 6. Select Yes, then press the OK button. The nozzle check pattern will be printed and two pattern confirmation screens will appear on the LCD. 7. Examine the nozzle check pattern.
Examining the Nozzle Check Pattern Examine the nozzle check pattern, and clean the print head if necessary. 1. Check if there are missing lines in pattern C or horizontal streaks in pattern D. A: No missing lines/No horizontal streaks B: Lines are missing/Horizontal streaks are present E: Number of sheets printed so far 2. Select the pattern that is closer to the printed nozzle check pattern on the confirmation screen.
The screen will return to the Maintenance screen. If pattern C has missing lines in any of the three groups or pattern D has horizontal streaks (B): Cleaning is required. Select Also B, then press the OK button. Select Yes on the cleaning confirmation screen, then press the OK button. The printer starts cleaning the print head. Cleaning the Print Head Note • Because CO ink is colorless, its pattern is printed over the MBK ink pattern. Check for horizontal streaks (F) in the dark gray bands of the pattern.
Cleaning the Print Head Clean the print head if lines are missing or if horizontal streaks are present in the printed nozzle check pattern. Cleaning unclogs the nozzles and restores the print head condition. Cleaning the print head consumes ink, so clean the print head only when necessary. Note • You can also clean the print head using the computer. When using the computer, select the ink group to clean, then start cleaning.
The Print head cleaning screen will appear. 6. Select Cleaning, then press the OK button. The confirmation screen will appear. 7. Select Yes, then press the OK button. The printer starts cleaning the print head. Do not perform any other operations until the printer completes the cleaning of the print head. This takes about 6 minutes. The pattern print confirmation screen will appear. 8. Select Yes, then press the OK button. The nozzle check pattern will be printed. 9. Examine the nozzle check pattern.
Cleaning the Print Head Deeply If print quality does not improve by the standard cleaning of the print head, clean the print head deeply. Cleaning the print head deeply consumes more ink than the standard cleaning of the print head, so clean the print head deeply only when necessary. Note • You can also clean the print head deeply using the computer. When using the computer, select the ink group to clean, then start cleaning.
The Print head cleaning screen will appear. 6. Select Deep cleaning, then press the OK button. The confirmation screen will appear. 7. Select Yes, then press the OK button. The printer starts cleaning the print head deeply. Do not perform any other operations until the printer completes the deep cleaning of the print head. This takes about 6 minutes. The pattern print confirmation screen will appear. 8. Select Yes, then press the OK button. The nozzle check pattern will be printed. 9.
Performing the System Cleaning If print quality is not improved by deep cleaning of the print head, perform system cleaning. System cleaning consumes a great amount of ink. Frequent system cleaning can rapidly consume ink, so perform system cleaning only when necessary. Important • When performing system cleaning, be sure to check the used space of the maintenance cartridge. System cleaning consumes a great amount of space.
The Maintenance screen will appear. 5. Select Print head cleaning, then press the OK button. The Print head cleaning screen will appear. 6. Select System cleaning, then press the OK button. The confirmation screen will appear. 7. Select Yes, then press the OK button. The printer starts system cleaning of the print head. Do not perform any other operations until the printer completes system cleaning of the print head. This takes about 6 minutes. The pattern print confirmation screen will appear. 8.
Performing Maintenance Functions from Your Computer (Mac OS) Cleaning the Print Heads Printing a Nozzle Check Pattern Checking the Ink Status from Your Computer 237
Cleaning the Print Heads The print head cleaning and deep cleaning functions allow you to clear up clogged print head nozzle. Perform print head cleaning if printing is faint or a specific color fails to print, even though there is enough ink. If you perform deep cleaning and the condition still does not improve, perform system cleaning. The procedure for cleaning is as follows: Cleaning 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility2 2.
Deep Cleaning Deep Cleaning is more thorough than cleaning. Perform deep cleaning when two Cleaning attempts do not resolve the print head problem. 1. Select Cleaning from the pop-up menu on the Canon IJ Printer Utility2 2. Click the Deep Cleaning icon When the dialog opens, select the ink group for which deep cleaning is to be performed. Before running the forced cleaning, check the following items: On some printer models, pressing the tank cover open button on the printer opens the tank cover.
When the dialog opens, select the ink group for which system cleaning is to be performed. Before running the system cleaning, check the following items: Check that the printer power is on. Then press the tank cover open button on the printer and open the tank cover. Check the following items for each ink.
Printing a Nozzle Check Pattern The nozzle check function allows you to check whether the print head is working properly by printing a nozzle check pattern. Print the pattern if printing becomes faint, or if a specific color fails to print. The procedure for printing a nozzle check pattern is as follows: Nozzle Check 1. Select Test Print from the pop-up menu on the Canon IJ Printer Utility2 2. Click the Nozzle Check icon The confirmation message appears.
Checking the Ink Status from Your Computer You can check the detailed information such as the remaining ink level and the ink tank types of your model. Select Ink Level Information from the pop-up menu on the Canon IJ Printer Utility2 The status of the Ink Tank and Maintenance Cartridge are depicted using an illustration. Estimated ink levels You can check the types and levels of ink. When ink levels are running low or an error occurs because there is no ink, a notification icon will appear.
Maintenance Cartridge Replacing the Maintenance Cartridge Checking the Maintenance Cartridge Status with the LCD on the Printer 243
Replacing the Maintenance Cartridge In case of cautions or errors concerning the maintenance cartridge, an error message will appear on the LCD to inform you of the error. Take appropriate action as prompted by the message. Message Appears Important • If the displayed message indicates that the maintenance cartridge is nearly full, promptly obtain a new one. If the maintenance cartridge becomes full, an error message is displayed and the printer stops working until it is replaced with a new one.
7. Remove the maintenance cartridge. 8. Insert the new maintenance cartridge straight into the slot. Align the four corners of the maintenance cartridge with the slot as shown in the figure below. Important • Do not touch the terminal (B) of the maintenance cartridge. 9. Push down the lock lever (A) to lock the maintenance cartridge.
10. Close the maintenance cover.
Checking the Maintenance Cartridge Status with the LCD on the Printer 1. Make sure that the power is turned on, and display the HOME screen. If the HOME screen is not displayed, press the HOME button. 2. Select Maintenance on the HOME screen, then press the OK button. LCD and Operation Panel The Maintenance screen will appear. 3. Select Maintenance cartridge info, then press the OK button. 4. Check the maintenance cartridge status.
Cleaning the Printer Cleaning the Exterior of the Printer Cleaning the Paper Feed Roller Cleaning the Inside of the Printer (Bottom Plate Cleaning) 248
Cleaning the Exterior of the Printer Be sure to use a soft and dry cloth such as eyeglasses cleaning cloth and wipe off dirt on the surface gently. Smooth out wrinkles on the cloth if necessary before cleaning. Important • Be sure to turn off the power and unplug the power cord before cleaning the printer. • Do not use tissue paper, paper towels, rough-textured cloth, or similar materials for cleaning so as not to scratch the surface.
Cleaning the Paper Feed Roller If the paper feed roller is dirty or paper powder is attached to it, paper may not be fed properly. In this case, clean the paper feed roller. Cleaning will wear out the paper feed roller, so perform this only when necessary. You need to prepare: For the rear tray: three sheets of A4 or Letter size plain paper For the manual feed tray: a single sheet of A4 or Letter size plain paper 1. Make sure that the power is turned on. 2.
9. Press the OK button. The printer starts cleaning. The cleaning will be complete when the paper is ejected. 10. When the completion message appears, press the OK button. If the problem is not resolved after cleaning the paper feed roller, turn off the power, unplug the power cord, then wipe the paper feed roller parts (the large paper feed roller in the center and four rollers on each side of it) (A) located in the rear tray with a moistened cotton swab or the like.
Cleaning the Inside of the Printer (Bottom Plate Cleaning) Remove stains from the inside of the printer. If the inside of the printer becomes dirty, printed paper may get dirty, so we recommend performing cleaning regularly. You need to prepare: a single sheet of A3 size plain paper* * Be sure to use a new piece of paper. 1. Make sure that the power is turned on. 2. Select Maintenance on the HOME screen, then press the OK button. LCD and Operation Panel The Maintenance screen will appear. 3.
8. Open the paper output tray gently. Open the output tray extension, then pull out the paper output support. 9. Press the OK button. The paper cleans the inside of the printer as it feeds through the printer. Check the folded parts of the ejected paper. If they are smudged with ink, perform Bottom Plate Cleaning again. 10. When the completion message appears, press the OK button. Note • When performing Bottom Plate Cleaning again, be sure to use a new piece of paper.
Other Maintenance Relocating Your Printer Transporting Your Printer 254
Relocating Your Printer Observe the following precautions when moving the printer in its horizontal orientation from its place of installation. Important • Do not tilt the printer or turn it on its side or upside down. Doing so may cause ink to leak during relocation. • When moving the printer, always carry it with two people. • Do not remove the ink tank and the maintenance cartridge from the printer. To turn off the power, press the ON button.
Transporting Your Printer Do not tilt the printer or turn it on its side or upside down. Doing so may cause ink to leak during relocation. If you can transport the printer in its horizontal orientation: Packing the printer If the printer may tilt during transport: Important • If you tilt the printer or turn it on its side or upside down, ink may leak.
The confirmation screen will appear. 4. Check the message, select Yes, then press the OK button. The ink in the printer is ejected into the maintenance cartridge. This takes about 5 minutes to complete (excluding the maintenance cartridge replacement). Do not perform any other operations during this operation. Important • If the space in the maintenance cartridge is almost used up, a message prompting you to replace the maintenance cartridge is displayed.
Important • Do not unplug the printer while the POWER lamp is lit or flashing, as it may cause malfunction or damage to the printer, making the printer unable to print. 3. Retract the paper output support, then close the output tray extension and the paper output tray. 4. Close the rear tray or the manual feed tray. To close the rear tray, retract the paper support extension, then close the paper support. To close the manual feed tray, retract the paper support extension and the paper support. 5.
Important • If the remaining ink level is low, a message prompting you to replace ink tanks is displayed. Follow the directions in the message to replace the ink tank and then press the Back button. We recommend storing the removed ink tanks since they may still be usable for normal printing. • If the space in the maintenance cartridge is almost used up, a message prompting you to replace the maintenance cartridge is displayed.
Specifications Specifications Printing Area Printing Area Other Sizes than Letter or Legal Letter, Legal Sizes for 0.
Specifications Important • The following values may vary depending on the operating environment. General Specifications Power supply 100-240 V AC (50/60 Hz) Power consumption Printing: 37 W max. Standby (minimum): 2.5 W max. *1 OFF: 0.4 W max. *2 *1 The wait time for standby cannot be changed. *2 The printer uses a trace amount of power even when turned off. To stop all power consumption, turn off the printer and unplug the power cord.
Frequency bandwidth: 2.4 GHz Channel: 1-11 or 1-13 * Frequency bandwidth and available channels differ depending on country or region. Communication distance: Indoors 164 feet/50 m * Effective range varies depending on the installation environment and location.
Windows Server 2008, Windows Server 2008 R2, Windows Server 2012 and Windows Server 2012 R2. Hard Disk Space 3.1 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice. Display XGA 1024 x 768 Mac OS Operating System OS X v10.7.5 - OS X v10.10 Hard Disk Space 1.5 GB Note: For bundled software installation. The necessary amount of hard disk space may be changed without notice.
Printing Area Printing Area Other Sizes than Letter or Legal Letter, Legal Sizes for 0.
Printing Area To ensure the best print quality, the printer allows a margin along each edge of media. The actual printable area will be the area inside these margins. Recommended printing area : Canon recommends that you print within this area. Printable area : The area where it is possible to print. However, printing in this area can affect the print quality or the paper feed precision.
Other Sizes than Letter or Legal Size Printable Area (width x height) A5 5.56 x 7.95 inches (141.2 x 202.0 mm) A4 8.00 x 11.38 inches (203.2 x 289.0 mm) A3 11.43 x 16.22 inches (290.2 x 412.0 mm) A3+ 12.69 x 18.70 inches (322.2 x 475.0 mm) A2 16.27 x 23.07 inches (413.2 x 586.0 mm) B5 6.90 x 9.80 inches (175.2 x 249.0 mm) B4 9.85 x 14.02 inches (250.2 x 356.0 mm) B3 14.06 x 19.96 inches (357.2 x 507.0 mm) 4" x 6" (10 x 15 cm) 3.73 x 5.69 inches (94.8 x 144.4 mm) 5" x 7" (13 x 18 cm) 4.
Letter, Legal Size Printable Area (width x height) Letter 8.00 x 10.69 inches (203.2 x 271.4 mm) Legal 8.00 x 13.69 inches (203.2 x 347.6 mm) Recommended printing area A: 2.22 inches (56.3 mm) B: 2.15 inches (54.5 mm) Printable area C: 0.12 inch (3.0 mm) D: 0.20 inch (5.0 mm) E: 0.25 inch (6.4 mm) F: 0.25 inch (6.
Sizes for 0.98 inch (25 mm) Margin Paper When art paper with 0.98 inch (25 mm) margins is selected, the printer is restricted from printing in the top and bottom 0.98 inch (25 mm) of the paper. We therefore recommend checking the printing area in the preview screen before printing. If the print head is rubbing against the top of bottom edges of the paper, causing smudging, you can avoid this by using 0.98 inch (25 mm) margin paper.
Recommended printing area A: 0.98 inch (25.0 mm) B: 0.98 inch (25.0 mm) C: 0.25 inch (6.4 mm) D: 0.25 inch (6.
Appendix Safety Safety Precautions Regulatory Information Legal Restrictions on Printing 270
Safety Safety Precautions Regulatory Information 271
Safety Precautions Choosing a location • Never install the printer on an unstable or vibrating surface. • Do not install the printer in locations that are very humid or dusty, in direct sunlight, outdoors, or close to a heating source. To avoid the risk of fire or electric shocks, use the printer under the operating environment specified in the Specification. • • • • Do not place the printer on a thick rug or carpet. Do not place the printer with its back attached to the wall.
Regulatory Information For models containing lithium battery • Dispose of used batteries according to the local regulations. • Risk of explosion if battery is replaced by an incorrect type. Users in the U.S.A. FCC Notice (U.S.A. Only) For 120V, 60Hz model Model Number: K10424 (Contains FCC Approved WLAN Module K30357) This device complies with Part 15 of the FCC Rules.
Users in Canada This device complies with Industry Canada license-exempt RSS standard(s). Operation is subject to the following two conditions: (1) this device may not cause interference, and (2) this device must accept any interference, including interference that may cause undesired operation of the device. This equipment complies with IC radiation exposure limits set forth for an uncontrolled environment and meets RSS-102 of the IC radio frequency (RF) Exposure rules.
Umsetzung dieser Richtlinien nicht über den Hausmüll entsorgt werden darf. Falls sich unter dem oben abgebildeten Symbol ein chemisches Symbol befindet, bedeutet dies gemäß der Batterien-Richtlinie, dass in dieser Batterie oder diesem Akkumulator ein Schwermetall (Hg = Quecksilber, Cd = Cadmium, Pb = Blei) in einer Konzentration vorhanden ist, die über einem in der Batterien-Richtlinie angegebenen Grenzwert liegt. Dieses Produkt muss bei einer dafür vorgesehenen Sammelstelle abgegeben werden. Dies kann z.
drempelwaarde in overeenstemming met de genoemde richtlijn overschrijdt. Dit product dient te worden ingeleverd bij een hiervoor aangewezen inzamelpunt, bijv. door dit in te leveren bij een hiertoe erkend verkooppunt bij aankoop van een gelijksoortig product, of bij een officiële inzameldienst voor de recycling van elektrische en elektronische apparatuur (EEA) en batterijen en accu's.
associades a l'RAEE. La vostra cooperació a l’hora de rebutjar correctament aquest producte contribuirà a la utilització efectiva dels recursos naturals. Els usuaris tenen dret a retornar les bateries o els acumuladors usats sense cap càrrec. El preu de venda de les bateries i els acumuladors inclou el cost de la gestió ambiental dels residus i no es necessari mostrar l’import d’aquest cost en aquest fullet o en la factura que es lliuri a l’usuari final.
Gælder kun i Europæiske Union og EØS (Norge, Island og Liechtenstein) Disse symboler betyder, at produktet ikke må bortskaffes sammen med dagrenovation i henhold til WEEEdirektivet (2012/19/EU), batteridirektivet (2006/66/EF) og/eller den lokale lovgivning, som disse direktiver er gennemført i.
batteridirektivet, indikerer dette at et tungmetall (Hg = kvikksølv, Cd = kadmium, Pb = bly) finnes i batteriet eller akkumulatoren i en konsentrasjon over en gjeldende øvre grense som er spesifisert i batteridirektivet. Produktet må leveres til et dertil egnet innsamlingspunkt, det vil si på en autorisert en-til-en-basis når en kjøper et nytt lignende produkt, eller til et autorisert innsamlingssted for resirkulering av avfall fra elektrisk og elektronisk utstyr (EE-utstyr) og batterier og akkumulatorer.
Pouze Evropská unie a EHP (Norsko, Island a Lichtenštejnsko) Tento symbol znamená, že podle směrnice OEEZ (2012/19/EU), směrnice o bateriích (2006/66/ES) a/ nebo podle vnitrostátních právních prováděcích předpisů k těmto směrnicím nemá být tento výrobek likvidován s odpadem z domácností.
Te symbole oznaczają, że produktu nie należy wyrzucać razem z odpadami gospodarstwa domowego, zgodnie z dyrektywą WEEE w sprawie zużytego sprzętu elektrycznego i elektronicznego (2012/19/UE) lub dyrektywą w sprawie baterii (2006/66/WE) bądź przepisami krajowymi wdrażającymi te dyrektywy.
jäätmete nõuetekohase kõrvaldamisega aitate kasutada loodusvarasid efektiivselt. Täiendava teabe saamiseks elektri- ja elektroonikaseadmetest tekkinud jäätmete ning patarei- ja akujäätmete tagastamise ja ümbertöötlemise kohta võtke ühendust kohaliku omavalitsusega, asjakohase valitsusasutusega, asjakohase tootjavastutusorganisatsiooniga või olmejäätmete käitlejaga. Lisateavet leitate ka Internetileheküljelt www.canon-europe.com/weee või www.canon-europe.com/battery.
Samo za Evropsko unijo in EGP (Norveška, Islandija in Lihtenštajn) Ti simboli pomenijo, da tega izdelka skladno z Direktivo OEEO (2012/19/EU), Direktivo 2006/66/ES in/ali nacionalno zakonodajo, ki uvaja ti direktivi, ne smete odlagati z nesortiranimi gospodinjskimi odpadki.
mai sus, în conformitate cu Directiva referitoare la baterii, acest simbol indică prezenţa în baterie sau acumulator a unui metal greu (Hg = Mercur, Cd = Cadmiu, Pb = Plumb) într-o concentraţie mai mare decât pragul admis specificat în Directiva referitoare la baterii.
vlasti, komunalne službe, odobrenog plana reciklaže ili servisa za odlaganje kućnog otpada, ili posetite stranicu www.canon-europe.com/weee, ili www.canon-europe.com/battery.
Legal Restrictions on Printing It may be unlawful to print the following documents. The list provided is non-exhaustive. When in doubt, check with a legal representative in your jurisdiction.
Basic Printing Workflow Printing Photos from a Computer (Windows) Printing Photos from a Computer (Mac OS) 287
Printing Photos from a Computer (Windows) This section describes how to print photos with a software application on your computer. 1. Open the paper support (A) of the rear tray, then extend the paper support extension (B). 2. Open the paper output tray (C) gently. 3. Open the output tray extension (D), then pull out the paper output support (E). 4. Open the feed slot cover (F). 5. Load paper vertically WITH THE PRINT SIDE FACING YOU. 6. Align the paper guides (G) with the paper width.
7. Close the feed slot cover gently. The paper information registration screen for the rear tray is displayed on the LCD. 8. Select the size and type of paper loaded in the rear tray at Page size and Type, select Register, then press the OK button. If a message is displayed on the screen, follow the directions in the message to complete registration.
9. Select Print from the software application's menu. In general, select Print on the File menu to open the Print dialog box. 10. Select your model name and click Preferences (or Properties). The printer driver setup window appears. Note • Depending on software application you use, command names or menu names may vary and there may be more steps. For details, refer to the user's manual of your software application. 11. Select a frequently used profile.
13. After completing the setup, click OK, then execute print. Note • The printer driver setup window enables you to specify various settings for printing.
Printing Photos from a Computer (Mac OS) This section describes how to print photos with a software application on your computer. 1. Open the paper support (A) of the rear tray, then extend the paper support extension (B). 2. Open the paper output tray (C) gently. 3. Open the output tray extension (D), then pull out the paper output support (E). 4. Open the feed slot cover (F). 5. Load paper vertically WITH THE PRINT SIDE FACING YOU. 6. Align the paper guides (G) with the paper width.
7. Close the feed slot cover gently. The paper information registration screen for the rear tray is displayed on the LCD. 8. Select the size and type of paper loaded in the rear tray at Page size and Type, select Register, then press the OK button. If a message is displayed on the screen, follow the directions in the message to complete registration.
9. Select Print from the software application's menu. In general, select Print... from the File menu to open the Print dialog. Note • For details on the operations of software application you use, refer to the user's manual of your software application. 10. Select your model from the Printer list. Click Show Details to switch the Setup window to the detailed display. 11. Select the paper size. For Paper Size, select the paper size to be used. 12. Select Quality & Media from the pop-up menu.
13. Select the media type. For Media Type, select the same paper type loaded in the printer. 14. Select the paper source. Select the rear tray in which you loaded the paper at Paper Source. 15. After completing the setup, click Print, then execute print. Note • The Print dialog of the printer driver enables you to specify various settings for printing.
Enhanced Printing Options Printing from Computer Printing from Application Software (Windows Printer Driver) Printing with Easy Setup Basics Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Fit-to-Page Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Booklet Printin
Printing with ICC Profiles Interpreting the ICC Profile Adjusting Color Balance Adjusting Brightness Adjusting Contrast Printing from Application Software (Mac OS Printer Driver) Printing with Easy Setup Basics Paper Settings on the Printer Driver and the Printer (Media Type) Paper Settings on the Printer Driver and the Printer (Paper Size) Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Scaling the Printing to Fit the Paper Size Scaled Printing Pa
Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print Getting Google Account Registering Printer with Google Cloud Print Printing from Computer or Smartphone with Google Cloud Print Deleting Printer from Google Cloud Print Easy-PhotoPrint+ Guide Printing from an AirPrint-enabled Printer with Mac Printing from Smartphone/Tablet Printing Directly from Smartphone/Tablet Android Print Printing from an AirPrint-enabled Printer with iOS Device Using Printer with Direct Connection Printing Using a Web
Printing from Computer Printing from Application Software (Windows Printer Driver) Printing with Easy Setup Basics Setting a Page Size and Orientation Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Fit-to-Page Printing Scaled Printing Page Layout Printing Tiling/Poster Printing Booklet Printing Duplex Printing Stamp/Background Printing Registering a Stamp Registering Image Data to be Used as a Background Printing on Postcards Changing the Clear Coatin
Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Printing on Postcards Changing the Clear Coating Settings Switching the Paper Source to Match the Purpose Setting Paper Dimensions (Custom Size) Changing the Print Quality and Correcting Image Data Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print Easy-PhotoPrint+ Guide 300
Printing from Application Software (Mac OS Printer Driver) Printing with Easy Setup Basic Setting the Number of Copies and Printing Order Setting the Stapling Margin Execute Borderless Printing Scaling the Printing to Fit the Paper Size Scaled Printing Page Layout Printing Printing on Postcards Switching the Paper Source to Match the Purpose Setting Paper Dimensions (Custom Size) Changing the Print Quality and Correcting Image Data 301
Printing with Easy Setup The simple setup procedure for carrying out appropriate printing on this printer is as follows: 1. Check that the printer is turned on 2. Load paper on the printer 3. Select the printer Select your model from the Printer list in the Print Dialog. Note • Click Show Details to switch the Setup window to the detailed display. 4. Select the paper size For Paper Size, select the paper size to be used.
5. Select Quality & Media from the pop-up menu 6. Select the media type For Media Type, select the same paper type loaded in the printer. 7. Select the paper source Select Manual Feed or Rear Tray that matches your purpose for Paper Source.
Important • The paper source settings that can be selected may differ depending on the paper type and size. 8. Select the print quality For Print Quality, select Highest, High or Standard according to your purpose. Important • The print quality settings that can be selected may differ depending on a printing profile. 9. Complete the setup Click Print. When you execute print, the document will be printed in accordance with the type and size of the media.
Important • In the Presets section, click Save Current Settings as Preset... to register the specified settings. • To print by using the manual feed tray, perform the operation according to the instructions displayed on the screen. Note • If the paper settings on the print dialog differ from the rear tray paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings.
Paper Settings on the Printer Driver and the Printer (Media Type) When you use this printer, selecting a media type and paper size that matches the print purpose will help you achieve the best print results. Depending on the media type you are using, specify the media type settings on the printer's operation panel or the printer driver as described below. Note • When you use the manual feed tray, you do not need to set media information on the printer.
Photo Paper (Approximately 0.3mm to less than Heavyweight Photo Paper *2 0.6mm) － Art Paper (Approximately 0.1mm to less than 0.3mm) Heavyweight Fine Art Paper *2 Heavy Art Paper Art Paper (Approximately 0.3mm to less than 0.
Paper Settings on the Printer Driver and the Printer (Paper Size) When you use this printer, selecting a paper size that matches the print purpose will help you achieve the best print results. You can use the following paper sizes on this printer.
Setting the Number of Copies and Printing Order Collate pages + Reverse Collate pages + Normal Reverse The procedure for specifying the number of copies and printing order is as follows: 1. Specify the number of copies to be printed Specify the number of copies to print from the Copies in the Print Dialog. 2. Select Paper Handling from the pop-up menu 3.
5. Complete the setup Click Print. When you execute print, the specified number of copies will be printed with the specified printing order. Important • When the application software that you used to create the document has the same function, specify the settings on the printer driver. However, if the print results are not acceptable, specify the function settings on the application software.
Setting the Stapling Margin The procedure for setting the margin width and the staple side is as follows: 1. Select Page Processing from the pop-up menu on the Print Dialog 2. Set the margin width and the staple side If necessary, set the Margin width, and select a stapling position from the Stapling Side list. Note • The printer automatically reduces the print area depending on the staple position margin. 3. Complete the setup Click Print.
Execute Borderless Printing The borderless printing function allows you to print data without any margin by enlarging the data so that it extends slightly off the paper. In standard printing, margins are created around the document area. However, in borderless printing function, these margins are not created. When you want to print data such as a photo without providing any margin around it, set borderless printing.
Important • When the Borderless Extension slider is set to the rightmost position, the back side of the paper may become smudged. 4. Complete the setup Click Print. When you execute print, the data is printed without any margins on the paper. Important • Borderless printing only supports specific paper sizes. Make sure to select a paper size with the wording "(borderless)" from the Paper Size.
When you are not satisfied with the result of borderless printing, reduce the amount of extension. The extension amount decreases as the Borderless Extension slider is moved to the left. Important • When the amount of extension is decreased, an unexpected margin may be produced on the print, depending on the size of the paper. Note • When the Borderless Extension slider is set to the leftmost position, image data will be printed in the full size.
Scaling the Printing to Fit the Paper Size The procedure for printing a document that is automatically enlarged or reduced to fit the page size to be used is as follows: 1. Check the paper size Check that the Paper Size in the Print Dialog is the same as the paper size that you set in the application software. 2. Select Paper Handling from the pop-up menu 3. Set the print paper size Check the Scale to fit paper size check box.
Click Print. When you execute print, the document will be enlarged or reduced to fit to the page size.
Scaled Printing The procedure for printing a document with pages enlarged or reduced is as follows: 1. Select the printer In the Page Setup Dialog, select your model name from the Format For list. 2. Set scaled printing Specify the scaling factor in the Scale box, and click OK. Note • Depending on the Scale value that you set, an error message may be displayed. 3. Complete the setup On the Print Dialog, click Print. When you execute print, the document will be printed with the specified scale.
Page Layout Printing The page layout printing function allows you to print more than one page image on a single sheet of paper. The procedure for performing page layout printing is as follows: 1. Select Layout from the pop-up menu in the Print Dialog 2. Set the number of original you print on one page In Pages per Sheet, specify the number of page you print on one page. 3. If necessary, set the following items Layout Direction To change the page placement order, select an icon from the list.
4. Complete the setup Click Print. When you execute print, the specified number of pages will be arranged on each sheet of paper in the specified order.
Printing on Postcards This section describes the procedure for postcard printing. 1. Load postcard on the printer 2. Select paper size in the Print Dialog Select Postcard or Postcard Double from the Paper Size menu. Important • Return postcards can be used only when you print them from the computer. • When printing a return postcard, always set the paper size to Postcard Double from your application software or the printer driver. • Do not fold the return postcard.
Changing the Clear Coating Settings When you execute clear coating, the printer applies chroma optimizer (CO) ink onto the printing surface and allows you to adjust the glossiness. This section explains procedures for changing the clear coating settings. 1. From the Print Dialog, display the pop-up menu, and select Paper Detailed Settings 2. Setting the clear coating area Select Auto or Overall under Clear Coating Area.
Overall The printer clear-coats the entire print area. If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results. Important • On the Quality & Media, look at Media Type. If a media type other than Photo Paper Plus Glossy II, Photo Paper Pro Platinum, Photo Paper Pro Luster, Photo Paper Plus Semigloss, Lightweight Photo Paper, or Heavyweight Photo Paper is selected, you cannot select Overall.
Switching the Paper Source to Match the Purpose In this printer, there are two paper sources, a manual feed tray and a rear tray. You can facilitate printing by selecting a paper source setting that matches your media type or purpose. The procedure for setting paper source is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2. Select the media type For Media Type, select the same paper type loaded in the printer. 3.
Click Print. When you execute print, the printer uses the specified paper source to print the data. Note • If the paper settings on the print dialog differ from the rear tray paper information registered on the printer, an error may occur. For instructions on what to do if an error occurs, see "Paper Settings.
Setting Paper Dimensions (Custom Size) You can specify the height and width of paper when its size cannot be selected from the Paper Size menu. Such a paper size is called "custom size." The procedure for specifying a custom size is as follows: 1. Creating a new custom paper size In the Print Dialog, select Manage Custom Sizes... from Paper Size. In the displayed dialog, click +. Untitled will be added to the list. 2.
Changing the Print Quality and Correcting Image Data Setting the Print Quality Level (Custom) Printing a Color Document in Monochrome Adjusting Tone Specifying Color Correction Optimal Photo Printing of Image Data Adjusting Colors with the Printer Driver Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile Adjusting Color Balance Adjusting Brightness Adjusting Contrast
Setting the Print Quality Level (Custom) The print quality level can be set in the Custom. The procedure for setting the print quality level is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Select the print quality Select Custom for Print Quality. 3. Setting the print quality level Move the Quality slider to select the print quality level. 4. Complete the setup Click Print. When you execute print, the image data is printed with the selected print quality level.
Printing a Color Document in Monochrome The procedure for printing a color document in monochrome is as follows: 1. Select Quality & Media from the pop-up menu on the Print Dialog 2. Set black and white photo printing Check the Black and White Photo Print check box. 3. Complete the setup Click Print. When you execute print, the document is converted to grayscale data. It allows you to print the color document in monochrome.
Adjusting Tone When printing black and white photos, you can produce the cooling effects of cool colors and the warming effects of warm colors. Cool Tone is selected Black and White is selected Warm Tone is selected The procedure for adjusting tone is as follows: 1. Select Quality & Media from the pop-up menu of the Print Dialog 2.
Cool Tone This item adjusts color tones to cool shades (cool black). When you select Cool Tone, a value of -30 is entered for X, and a value of 0 for Y. Black and White This item adjusts color tones to neutral shades. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y. Warm Tone This item adjusts color tones to warm shades (warm black). When you select Warm Tone, a value of 30 is entered for X, and a value of 0 for Y.
Important • If you select ColorSync for Color Matching, then Tone, X, and Y appear grayed out and are unavailable.
Specifying Color Correction You can specify the color correction method suited to the type of document to be printed. Normally, when data is printed, the printer driver automatically adjusts the colors. When you want to print by using the color space of the image data effectively or by specifying a printing ICC profile from your application software, select ColorSync. When you want to print by having the printer driver correct the colors, select Canon Color Matching.
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Interpreting the ICC Profile 333
Optimal Photo Printing of Image Data When people print images taken with digital cameras, they sometimes feel that the printed color tones differ from those of actual image or those displayed on the monitor. To get the print results as close as possible to the desired color tones, you must select a printing method that is best suited to the application software used or to your purpose. Color Management Devices such as digital cameras, scanners, monitors, and printers handle color differently.
Adjusting Colors with the Printer Driver To use driver matching when printing, turn on the printer driver's color correction function. Driver matching accurately applies the characteristics of data displayed on the monitor and allows you to obtain print results of impressions that are close to those displayed on the monitor.
Click Print. When you execute print, the printer driver adjusts the colors when printing the data.
Printing with ICC Profiles (Specifying an ICC Profile from the Application Software) When you print from Adobe Photoshop, Canon Digital Photo Professional, or any application software that can identify input ICC profiles and allows you to specify such profiles, printer uses the color management system (ColorSync) built-into Mac OS when printing.
Adjusting Brightness Adjusting Contrast 338
Printing with ICC Profiles (Specifying an ICC Profile from the Printer Driver) Print from an application software that cannot identify or specify input ICC profiles by using the color space of the input ICC profile (sRGB) found in the data. 1. Select Color Matching from the pop-up menu of the Print Dialog 2. Select color correction Select ColorSync. You can leave Profile set to Automatic.
Interpreting the ICC Profile When you need to specify an ICC profile for this printer, specify the ICC profile of the print output media. The ICC profiles installed for this printer appear as follows. • (1) is the model name of the printer. • (2) is the media type.
Adjusting Color Balance You can adjust the color tints when printing. Since this function adjusts color balance of the output by changing the ink ratios of each color, it changes the total color balance of the document. Use the application software when you want to change the color balance significantly. Use the printer driver only when you want to adjust the color balance slightly.
Click Print. When you execute print, the document is printed with the adjusted color balance. Important • When the Black and White Photo Print check box is checked for Quality & Media, the color balance (Cyan, Magenta, Yellow) are unavailable. • If you select ColorSync for Color Matching, then the color balance (Cyan, Magenta, Yellow) appear grayed out and are unavailable.
Adjusting Brightness You can brighten or darken the colors of the overall image data during printing. The following sample shows the case when light colors are darkened when the image data is printed. No adjustment Darken light colors The procedure for adjusting brightness is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2. Adjust brightness Moving the Brightness slider to the right brightens the colors, and moving the slider to the left darkens the colors.
Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Contrast 344
Adjusting Contrast You can adjust the image contrast during printing. To make the differences between the light and dark portions of images greater and more distinct, increase the contrast. On the other hand, to make the differences between the light and dark portions of images smaller and less distinct, reduce the contrast. No adjustment Adjust the contrast The procedure for adjusting contrast is as follows: 1. Select Color Options from the pop-up menu of the Print Dialog 2.
Related Topics Setting the Print Quality Level (Custom) Specifying Color Correction Adjusting Color Balance Adjusting Brightness 346
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print Getting Google Account Registering Printer with Google Cloud Print Printing from Computer or Smartphone with Google Cloud Print Deleting Printer from Google Cloud Print Easy-PhotoPrint+ Guide 347
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
LAN connection with the printer and internet connection are required to delete the printer from Google Cloud Print. Internet connection fees apply.
Getting Google Account To print with Google Cloud Print, you need to get Google account and register the printer with Google Cloud Print in advance. Note • If you already have Google account, register the printer to Google Cloud Print. Registering Printer with Google Cloud Print Access to Google Cloud Print with the web browser on the computer or the mobile device and register the required information. * The screen above may change without prior notice.
Registering Printer with Google Cloud Print The printer can be registered to Google Cloud Print with the following two methods. Registration Using Google Chrome Registration Using Printer Important • If you have not gotten Google account, get it. Getting Google Account • When the printer owner changes, delete its registration from Google Cloud Print.
2. Select Various settings on HOME screen. LCD and Operation Panel 3. Use button to select Web service setup and press OK button. 4. Select Web service connection setup -> Google Cloud Print setup -> Register with Google Cloud Print. Note • If you have already registered the printer with Google Cloud Print, the confirmation message to re-register the printer is displayed. 5. When confirmation screen to register printer is displayed, use button to select Yes and press OK button. 6.
When authentication process is complete properly, the registration items are displayed. When authentication process is complete, you can print the data with Google Cloud Print.
Printing from Computer or Smartphone with Google Cloud Print When you send print data with Google Cloud Print, the printer receives the print data and prints it automatically. When printing from a smartphone, tablet, computer, or other external device by using Google Cloud Print, load paper into the printer in advance. You can print with Google Cloud Print with the following two methods. • Printing via internet LAN connection with the printer and internet connection are required.
3. Select Sign in to Chrome... from (Chrome menu). 4. Log in to your Google account. 5. Select Print... from (Chrome menu). 6. Select Change... next Destination. 7. Select your printer's name in Google Cloud Print. 8. Select Print. When the preparation for printing with Google Cloud Print is complete, the printer receives the print data and prints it automatically.
2. Select Various settings on HOME screen. LCD and Operation Panel 3. Use button to select Web service inquiry and press OK button. Note • If you have not registered the printer with Google Cloud Print, Web service inquiry is not displayed. 4. Use button to select Print from Google Cloud Print and press OK button. The confirmation screen to check is displayed. 5. Use button to select Yes and press OK button. If there is the print data, the printer receives the print data and prints it.
6. Select Change... next Destination. 7. Select your printer's name in Local Destinations. 8. Select Print. When the preparation for printing with Google Cloud Print is complete, the printer receives the print data and prints it automatically.
Deleting Printer from Google Cloud Print If the printer's owner changes or if you want to re-register the printer, delete it from Google Cloud Print by following the steps below. The printer can be deleted from Google Cloud Print with the following two methods. Deletion Using Google Chrome Deletion Using Printer Important • LAN connection with the printer and internet connection are required to delete the printer from Google Cloud Print. Internet connection fees apply. Deletion Using Google Chrome 1.
3. Use button to select Web service setup and press OK button. 4. Select Web service connection setup -> Google Cloud Print setup -> Delete from Google Cloud Print. 5. When confirmation screen to delete printer is displayed, use button to select Yes and press OK button. 6. When message that deletion is complete is displayed, press OK button.
Printing from an AirPrint-enabled Printer with Mac Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac. AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and Mac without the need to install drivers, or download apps or software. Note • If you want to print using AirPrint from iOS device, see below. Printing from an AirPrint-enabled Printer with iOS Device Checking Your Environment First, check your environment.
Note • If the printer's Auto Power On function is enabled, the printer is turned on automatically when it receives the print data. 2. Load paper. 3. Perform printing on your application software. Print dialog appears. 4. Select your model name added as AirPrint printer from the Printer list in the Print Dialog. 5. Set the paper size, media type, and other settings as needed. 6. Select Print. When you execute printing, the printer prints according to the specified settings.
Printing from Smartphone/Tablet Printing Directly from Smartphone/Tablet Android Print Printing from an AirPrint-enabled Printer with iOS Device Using Printer with Direct Connection Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print 363
Printing Directly from Smartphone/Tablet Android Print Printing from an AirPrint-enabled Printer with iOS Device Using Printer with Direct Connection 364
Android Print Use the Canon printing plug-in Canon Print Service is a printing plug-in for Android 4.4.2 or later, and is available for free on Google Play. Installing and activating the plug-in enables your Android smartphone or tablet to print to a Canon printer over a wireless LAN. Printing via Mopria You can print to a Canon printer from a Mopria compatible Android smartphone or tablet over a wireless LAN. See the Mopria homepage (http://www.mopria.org) for details including supported devices.
Printing from an AirPrint-enabled Printer with iOS Device Using AirPrint to print from your iPhone, iPad, iPod touch, or Mac. AirPrint enables you to print photos, email, Web pages and documents from iPhone, iPad, iPod touch, and Mac without the need to install drivers, or download apps or software. Note • If you want to print using AirPrint from Mac, see below. Printing from an AirPrint-enabled Printer with Mac Checking Your Environment First, check your environment.
4. Tap Print from menu options. 5. Select your model name from Printer on Printer Options. Important • Because some applications do not support AirPrint, Printer Options may not be displayed. If an application does not let you use printer options, you cannot print from that application. Note • Printer Options differ depending on the application that you are using.
6. When printing file type that has multiple pages, such as PDF file, tap Range and tap All Pages or select range of pages to be printed. 7. For 1 Copy, tap + or - to set number of required copies. 8. Tap Print. When you execute printing, the printer prints according to the specified settings. Note • For wireless LAN connection: • After you turn on the printer, it may take few minutes before the printer can communicate through a wireless LAN connection.
Deleting Print Job To delete a print job with AirPrint, use one of the following two methods: • From printer: Use Stop button to cancel the print job. • From iOS device: Press the Home button on the iOS device twice to set the Multitasking mode and swipe to the right. Tap the Print Center icon to display a Print Summary. Tap the print job to be canceled and tap Cancel Printing.
Using Printer with Direct Connection Direct connection allows you to print by connecting the printer to a device such as a smartphone or tablet via wireless connection in an environment where a wireless router is not available. In addition, you can connect the printer to a device without a wireless router even where it is available. This section describes following operations for direct connection.
• Machine's name which appears on a Wi-Fi Direct compatible device The password is required when connecting a device to the printer. Depending on the device you are using, no password is required. When you connect a Wi-Fi Direct compatible device to the printer, select the device name displayed on the LCD from your device. • The identifier (SSID) and the security setting are specified automatically. To update them, see below. Changing Direct Connection Setting 6.
Note • For more on printing from a device via wireless LAN, refer to the device's or application's instruction manual. Terminating Direct Connection In environments that the printer is usually connected with the computer over the wireless LAN, set the printer to the wireless LAN connection following the procedure below when you finish using the printer with the direct connection temporarily. 1. Select LAN settings on HOME screen.
Update SSID/password Update the identifier (SSID) and the password for direct connection. When the confirmation screen appears, select Yes and press the OK button to update the identifier (SSID) and the password. button to select Details and To check the security setting and the updated password, use the press the OK button. After that, select Yes on the screen displayed next and press the OK button. Direct connection device name Change the printer's name displayed on the Wi-Fi Direct compatible device.
Printing Using a Web Service Using PIXMA/MAXIFY Cloud Link Printing with Google Cloud Print 374
Using PIXMA/MAXIFY Cloud Link By using PIXMA/MAXIFY Cloud Link, you can connect your printer to a cloud service, such as CANON iMAGE GATEWAY, Evernote, or Twitter, and use the following functions without using a computer: • • • • Print images from a photo-sharing service Print documents from a data management service Save scanned images to a data management service. Use Twitter to report the printer status, such as no paper or low ink levels.
Printing with Google Cloud Print The printer is compatible with Google Cloud Print™ (Google Cloud Print is a service provided by Google Inc.). By using Google Cloud Print, you can print from anywhere with applications or services supporting Google Cloud Print. Sending Print Data and Printing via Internet Once you register the printer to Google Cloud Print, you can print from applications or services supporting Google Cloud Print without internet connection.
LAN connection with the printer and internet connection are required to delete the printer from Google Cloud Print. Internet connection fees apply.
Printing Using Operation Panel Printing Templates Such as Lined or Graph Paper 378
Printing Templates Such as Lined or Graph Paper You can print a template form such as lined paper, graph paper, or checklist, etc. on plain paper. Printable template forms Printing template forms Printable template forms The following templates are available: • Notebook paper You can select three line spacing formats. Print on A4 or Letter-sized plain paper. Setting on the LCD: ◦ Notebook paper 1 (8 mm) ◦ Notebook paper 2 (7 mm) ◦ Notebook paper 3 (6 mm) • Graph paper You can select two square sizes.
• Handwriting paper You can print handwriting paper. Print on A4, B5, or Letter-sized plain paper. Setting on the LCD: Handwriting paper (3 lines) • Weekly schedule You can print a weekly schedule form. Print on A4, B5, or Letter-sized plain paper. Setting on the LCD: Weekly schedule (vertical) • Monthly schedule You can print a monthly schedule form. Print on A4, B5, or Letter-sized plain paper.
Printing from Digital Camera Printing Photographs Directly from PictBridge (Wireless LAN) Compliant Device PictBridge (Wireless LAN) Print Settings 381
Printing Photographs Directly from PictBridge (Wireless LAN) Compliant Device You can connect a PictBridge (Wireless LAN) compliant device such as a digital camera, camcorder, or mobile phone to the printer through LAN, and print recorded images directly without using a computer. Connectable devices: PictBridge (Wireless LAN) compliant device Printable image data format: The printer accepts images* taken with a camera compliant with the Design rule for Camera File system.
If your PictBridge (Wireless LAN) compliant device does not have a setting menu, change the setting from the printer. Settings on Printer Note • When printing from the PictBridge (Wireless LAN) compliant device, set the print quality with the operation panel on the printer. You cannot set the print quality on the PictBridge (Wireless LAN) compliant device. 5. Start printing from your PictBridge (Wireless LAN) compliant device.
PictBridge (Wireless LAN) Print Settings Settings on PictBridge (Wireless LAN) Compliant Device Settings on Printer Settings on PictBridge (Wireless LAN) Compliant Device This section describes the PictBridge (Wireless LAN) function of the printer. For the print settings on a PictBridge (Wireless LAN) compliant device, refer to the instructions given in the device's instruction manual.
Image optimize Default (Selections based on the printer setting), On (Auto photo fix)*1, Off, Red-Eye correction*2 *1 The scene or person's face of a shot photo is recognized and the most suitable correction for each photo is made automatically. It makes a darkened face by backlight brighter to print. It also analyzes a scene such as scenery, night scene, person, etc. and corrects each scene with the most suitable color, brightness, or contrasts automatically to print.
Windows Software Printer Driver Overview of the Printer Driver Printer Driver Description Updating the Printer Driver Sharing the Printer on a Network Printing Using Canon Application Software My Image Garden Guide Print Studio Pro Guide Digital Photo Printing Guide Quick Utility Toolbox Guide Media Configuration Tool Guide Device Management Console Guide Accounting Manager Guide 386
Printing Using Canon Application Software My Image Garden Guide Print Studio Pro Guide Digital Photo Printing Guide Quick Utility Toolbox Guide Media Configuration Tool Guide Device Management Console Guide Accounting Manager Guide 387
My Image Garden Guide You can learn about the operations and screens of My Image Garden. For Windows: Latest Version My Image Garden V3.3.x/V3.2.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. How to Check the Version Earlier Versions Select the version of your My Image Garden. V3.1.x/V3.0.x V2.1.x V2.0.x V1.1.x For Mac OS: Latest Version My Image Garden V3.3.x/V3.2.
Print Studio Pro Guide You can learn about the operations and screens of Print Studio Pro. For Windows: Latest Version Print Studio Pro V2.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. • Print Studio Pro V2.0.0 or later is not available when using Pro9500 Mark II series or Pro9000 Mark II series.
V1.3.6/V1.3.5 V1.3.0 V1.2.
I want to keep my precious photos beautiful. I want to transform photos into works of art as I wish.
Quick Utility Toolbox Guide You can learn about the operations and screens of Quick Utility Toolbox. For Windows: Latest Version Quick Utility Toolbox V2.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. How to Check the Version For Mac OS: Latest Version Quick Utility Toolbox V2.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Media Configuration Tool Guide You can learn about the operations and screens of Media Configuration Tool. For Windows: Latest Version Media Configuration Tool V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Device Management Console Guide You can learn about the operations and screens of Device Management Console. For Windows: Latest Version Device Management Console V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. For Mac OS: Latest Version Device Management Console V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Accounting Manager Guide You can learn about the operations and screens of Accounting Manager. For Windows: Latest Version Accounting Manager V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. For Mac OS: Latest Version Accounting Manager V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Mac OS Software Printer Driver Overview of the Printer Driver Updating the Printer Driver Sharing the Printer on a Network Printing Using Canon Application Software My Image Garden Guide Print Studio Pro Guide Digital Photo Printing Guide Quick Utility Toolbox Guide Device Management Console Guide Accounting Manager Guide 396
Printer Driver Overview of the Printer Driver Updating the Printer Driver Sharing the Printer on a Network 397
Overview of the Printer Driver Canon IJ Printer Driver How to Open the Printer Driver Setup Window Page Setup Dialog Print Dialog Registering a Changed Printing Profile Quality & Media Color Options Paper Detailed Settings Page Processing Canon IJ Printer Utility2 Opening the Canon IJ Printer Utility2 Changing Printer Settings from Your Computer (Mac OS) Maintenance of this Printer Display the Printing Status Screen Deleting the Undesired Print Job Instructions for Use (Printer Driver) 398
Canon IJ Printer Driver The Canon IJ printer driver (called printer driver below) is a software that is installed on your computer for printing data with this printer. The printer driver converts the print data created by your application software into data that your printer can understand, and sends the converted data to the printer. Because different models support different print data formats, you need a printer driver for the specific model you are using.
How to Open the Printer Driver Setup Window You can display the printer driver setup window from the application software you are using. Opening the Page Setup Dialog Use this procedure to set the page (paper) settings before printing. 1. Select Page Setup... from the File menu of the application software The Page Setup Dialog opens. Opening the Print Dialog Use this procedure to set the print settings before printing. 1. Select Print...
Page Setup Dialog In the Page Setup dialog, you configure the basic print settings such as the size of paper loaded in the printer or the scaling ratio. To open the Page Setup dialog, you typically select Page Setup... from the File menu of your application software. Settings Click the pop-up menu, and then select the following items: Page Attributes Set the paper size or scaled printing. Save as Default You can save the attributes of the displayed page as the default settings.
Print Dialog In the Print dialog, you can set paper type, paper source and print quality to start printing. To open the Print dialog, you typically select Print... from the File menu of your application software. Printer Select the model to be used for printing. When you click Add Printer..., a dialog for specifying the printer opens. Presets You can save or delete the settings of the Print dialog. Note • You can select Show Presets... to check the print settings that are set in the Print dialog.
Color Matching You can select the color correction method. Paper Handling You can set the pages to be printed on paper and the print order. Cover Page You can output cover pages both before and after a document. Quality & Media You can set basic print settings that match the printer. Color Options You can adjust the print colors as you desire. Paper Detailed Settings Specifies detailed print settings that match the media type loaded in the printer.
Registering a Changed Printing Profile You can name and register the printing profile you made in the Print Dialog. The registered printing profile can be called up from Presets to be used. You can also delete the unnecessary printing profile. The procedure for registering a printing profile is as follows: Registering a Printing Profile 1. In the Print dialog, set the necessary items 2. Select Save Current Settings as Preset... from the Presets 3.
In the print dialog, select Show Presets... in the Presets section. Then in the dialog that appears, select the name of the printing profile to be deleted. 2. Delete the printing profile Click Delete, and click OK. The selected printing profiles will be deleted from Presets.
Quality & Media This dialog allows you to create a basic print setup in accordance with the paper type. Unless special printing is required, normal printing can be performed just by setting the items in this dialog. Media Type Select the type of media to be used. You must select the type of media actually loaded in the printer. This selection enables the printer to carry out printing properly for the material of the media used.
Quality When you select Custom in Print Quality, you can use the slider bar to adjust the print quality level. Black and White Photo Print Set black and white photo printing. Black and white photo printing refers to the function of converting your document to grayscale data in the printer to print it in monochrome. When you check the check box, both monochrome and color documents will be printed in monochrome. When printing a color document, be sure to uncheck the check box.
Color Options This dialog allows you to adjust the print color as you like. If the color of the printed image is not as expected, adjust the properties in the dialog and retry printing. The adjustments made here do not affect the colors of the original print data unlike application software dedicated to image processing. Use this dialog just to make fine adjustments. Preview Shows the effect of color adjustment. As you adjust each item, the effects are reflected in the color and brightness.
Cool Tone This item adjusts color tones to cool shades of gray (cool black). When you select Cool Tone, a value of -30、is entered for X, and a value of 0 for Y. Black and White This item adjusts color tones to neutral shades of gray. When you select Black and White, a value of 0 is entered for X, and a value of 0 for Y. Warm Tone This item adjusts color tones to warm shades of gray (warm black). When you select Warm Tone, a value of 30 is entered for X, and a value of 0 for Y.
Adjusting Brightness Adjusting Contrast 410
Paper Detailed Settings Use this dialog box to set detailed print settings that match the media type loaded on the printer. If the paper becomes stained during printing or if the quality of the print results is less than expected, using these settings may improve the print results. Drying Time Allows you to set how long the printer rests before printing of the next page starts.
Overall The printer clear-coats the entire print area. If selecting Auto produced unsatisfactory clear coating effects, selecting Overall may improve the results. Cancel Margin Regulation Cancels the safety margin regulation when you set Media Type to Photo Paper Pro Premium Matte or Matte Photo Paper from the Quality & Media pop-up menu of the print dialog.
Page Processing Use this dialog to adjust how much of the document extends outside the paper when full-page borderless printing is used and to specify the stapling side and stapling margin when multiple sheets of paper are being stapled together. Borderless Extension Adjusts how much of the document extends outside the paper by using the Borderless Extension slider bar. Drag to slider bar to the right to increase the extension amount, and to the left to decrease the extension amount.
Canon IJ Printer Utility2 The Canon IJ Printer Utility2 allows you to perform printer maintenance or change the settings of the printer. What You Can Do with the Canon IJ Printer Utility2 You can switch between pages in Canon IJ Printer Utility2 by the pop-up menu. You can choose one of the following items from the pop-up menu. Cleaning Clean the printer to clear up clogged print head nozzle. Test Print Conduct a test print to check the condition of the print head nozzle.
Opening the Canon IJ Printer Utility2 To open the Canon IJ Printer Utility2, follow the steps below. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Start the Canon IJ Printer Utility2 Select your model from the printer list, and click Options & Supplies.... Click Open Printer Utility in Utility tab. Canon IJ Printer Utility2 is launched.
Changing Printer Settings from Your Computer (Mac OS) Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode Updating Media Information in Printer Driver Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) Setting Accounting information 416
Managing the Printer Power This function allows you to manage the printer power from the printer driver. The procedure for managing the printer power is as follows: Power Off The Power Off function turns off the printer. When you use this function, you will not be able to turn the printer on from the printer driver. 1. Select Power Settings from the pop-up menu on the Canon IJ Printer Utility2 2. Execute power off Click Power Off, and when the confirmation message appears, click OK.
Reducing the Printer Noise The silent function allows you to reduce the operating noise of this printer. Select when you wish to reduce the operating noise of the printer at night, etc. Using this function may lower the print speed. The procedure for using the quiet mode is as follows: 1.
3. Apply the settings Make sure that the printer is on and click Apply. Click OK when the confirmation message appears. The settings are enabled hereafter. Note • The effects of the quiet mode may be less depending on the paper source and the print quality settings.
Changing the Printer Operation Mode If necessary, switch between various modes of printer operation. The procedure for configuring Custom Settings is as follows: 1. Make sure that the printer is on, and then select Custom Settings from the pop-up menu on the Canon IJ Printer Utility2 Note • If the computer is unable to communicate with the printer, a message may be displayed because the computer cannot access the function information that was set on the printer.
Updating Media Information in Printer Driver This function gets the latest media information from the printer and updates the media information in the printer driver. When the media information is updated, the media displayed for Media Type on the Quality & Media screen is updated to the latest information. The procedure for updating media information is described below. Update Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2.
• When you have added, deleted, or edited media using administrative tools (the Media Configuration Tool) but have not updated the media information, issues may arise such as the inability to print. Note • If the printer is being shared, Correct Media Information will display on the client machine.
Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) The printer driver media information will be corrected. Carrying out a media information correction will correct the configuration of the media information in the printer driver. The procedure for correcting media information is described below. Correct Media Information 1. From the Canon IJ Printer Utility2 pop-up menu, select Media Information 2.
Setting Accounting information By setting accounting information, you add IDs to print jobs, and use the printer and cost management tool to tabulate print history information for any ID. The procedure for setting accounting information is described below. 1. From the Canon IJ Printer Utility2 pop-up menu, select Accounting 2. Set Account ID Set an Account ID, as necessary. Account ID Enter the Account ID to be set. Enter the ID by using up to 20 alphanumeric characters (0 to 9, a to z, A to Z). 3.
Maintenance of this Printer Cleaning the Print Heads Printing a Nozzle Check Pattern Checking the Ink Status from Your Computer Managing the Printer Power Reducing the Printer Noise Changing the Printer Operation Mode Updating Media Information in Printer Driver Correcting Media Information in Printer Driver (When Printer Used in Shared Environment) Setting Accounting information 425
Display the Printing Status Screen Check the print progress according to the following procedure: 1. Launch the printing status screen • If the print data has been sent to the printer The printing status screen opens automatically. To display the printing status screen, click the (the printer icon) displayed on the Dock. • If the print data has not been sent to the printer Open System Preferences, and select Printers & Scanners (Print & Scan).
Deletes the specified print job. Stops printing the specified document. Resumes printing the specified document. Displays the print job information. Stops printing all documents. Displayed only when printing of all documents is being stopped, and resumes printing all documents.
Deleting the Undesired Print Job If the printer does not start printing, canceled or failed print job data may be remaining. Delete unnecessary print jobs from the print status check screen. 1. Open System Preferences, and select Printers & Scanners (Print & Scan) 2. Select your model, and then click Open Print Queue... The print status check screen appears. 3. Select the unnecessary print job and click ( The selected print jobs will be deleted.
Instructions for Use (Printer Driver) This printer driver is subject to the following restrictions. Keep the following points in mind when using the printer driver. Restrictions on the Printer Driver • When you set up the Page Setup dialog, be sure to begin by selecting the model you are using from the Format For list. If you select another printer, printing may not be performed properly.
Updating the Printer Driver Obtaining the Latest Printer Driver Delete the Unnecessary Canon IJ Printer from the Printer List Before Installing the Printer Driver Installing the Printer Driver 430
Obtaining the Latest Printer Driver By updating the printer driver to the latest version of the printer driver, unresolved problems may be solved. You can access our website and download the latest printer driver for your model. Important • You can download the printer driver for free, but any Internet access charges incurred are your responsibility.
Delete the Unnecessary Canon IJ Printer from the Printer List A Canon IJ Printer that you no longer use can be deleted from the printer list. Before deleting the Canon IJ Printer, disconnect the cable that connects the printer to the computer. The procedure to delete the unnecessary Canon IJ Printer from the printer list is as follows: You cannot delete the Canon IJ Printer unless you are logged in as a user with the administrative right.
Before Installing the Printer Driver This section describes the items that you should check before installing the printer driver. You should also refer to this section if the printer driver cannot be installed. Checking the Personal Computer Settings • Terminate all running applications. • Log on as a user who has the administrator account. The installer will prompt you to enter the name and password of the administrative user.
Installing the Printer Driver You can access our web site through the Internet and download the latest printer driver for your model. The procedure for installing the downloaded printer driver is as follows: 1. Mount the disk Double-click the disk image file you have downloaded. The file is unpacked, and then the disk is mounted. 2. Start the installer Double-click "PrinterDriver_XXX_YYY.pkg" (where "XXX" is your model name, and "YYY" is version) contained in the disk. 3.
Sharing the Printer on a Network When multiple computers are being used in the network environment, you can share the printer connected to one computer with the other computers. Before carrying out the setup for printer sharing, select Network from System Preferences, and check whether the network settings have been set. This section describes the procedure for sharing a printer among Mac. • Settings on Print Server This section describes how to set up a computer that connects with this printer.
Settings on Print Server When you use the printer on a network, set up the printer driver for sharing on the print server system. The procedure for setting up the print server systems is as follows: 1. Install the printer driver on the print server system 2. Check that the printer to be used has been added Open System Preferences, and select Printers & Scanners (Print & Scan). The printer list displays the printers that are connected to the computer. 3.
Settings on Client PC After setting up the print server system, set up the client system. The procedure for setting up the client systems is as follows: 1. Install the printer driver on the client systems 2. Display the printer list Open System Preferences, and select Printers & Scanners (Print & Scan). Click + to display the printer list. 3. Add a printer to be shared Select a shared printer displayed in the printer list, and then click Add. The setup on the client systems is now completed.
Restrictions on Printer Sharing These are restrictions that apply when you are using a printer in a network environment. • Install the same version of the printer driver in the print server system and the client systems. You can download the latest printer driver from our web site. • Use printer sharing with users who have the administrator privilege.
Printing Using Canon Application Software My Image Garden Guide Print Studio Pro Guide Digital Photo Printing Guide Quick Utility Toolbox Guide Device Management Console Guide Accounting Manager Guide 439
My Image Garden Guide You can learn about the operations and screens of My Image Garden. For Windows: Latest Version My Image Garden V3.3.x/V3.2.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. How to Check the Version Earlier Versions Select the version of your My Image Garden. V3.1.x/V3.0.x V2.1.x V2.0.x V1.1.x For Mac OS: Latest Version My Image Garden V3.3.x/V3.2.
Print Studio Pro Guide You can learn about the operations and screens of Print Studio Pro. For Windows: Latest Version Print Studio Pro V2.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. • Print Studio Pro V2.0.0 or later is not available when using Pro9500 Mark II series or Pro9000 Mark II series.
V1.3.6/V1.3.5 V1.3.0 V1.2.
I want to keep my precious photos beautiful. I want to transform photos into works of art as I wish.
Quick Utility Toolbox Guide You can learn about the operations and screens of Quick Utility Toolbox. For Windows: Latest Version Quick Utility Toolbox V2.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. How to Check the Version For Mac OS: Latest Version Quick Utility Toolbox V2.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Media Configuration Tool Guide You can learn about the operations and screens of Media Configuration Tool. For Windows: Latest Version Media Configuration Tool V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Device Management Console Guide You can learn about the operations and screens of Device Management Console. For Windows: Latest Version Device Management Console V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. For Mac OS: Latest Version Device Management Console V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
Accounting Manager Guide You can learn about the operations and screens of Accounting Manager. For Windows: Latest Version Accounting Manager V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application. For Mac OS: Latest Version Accounting Manager V1.0.x It is recommended that you use the latest version of the application. Access the Canon website and download the latest application.
iOS Software Pro Gallery Print Canon PRINT Inkjet/SELPHY 448
Browse/Print Photo Items Using Pro Gallery Print Pro Gallery Print is a dedicated iPad app developed for the PRO series. This is an application that allows you to browse/print photo items from an iPad even from remote locations through integration with web services for professionals. Pro Gallery Print is available for free from App Store. Important • Download requires registration for an App Store account.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/ SELPHY Use Canon PRINT Inkjet/SELPHY to easily print photos saved on a smartphone or tablet (iOS or Android) wirelessly. Canon PRINT Inkjet/SELPHY can be downloaded from App Store and Google Play.
Print Easily from a Smartphone or Tablet with Canon PRINT Inkjet/ SELPHY Use Canon PRINT Inkjet/SELPHY to easily print photos saved on a smartphone or tablet (iOS or Android) wirelessly. Canon PRINT Inkjet/SELPHY can be downloaded from App Store and Google Play.
Troubleshooting Frequently Asked Questions • Cannot Find Printer on Network • Cannot Find Printer while Using Wireless LAN • Printing Does Not Start • • • • • • • Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear An Error Occurs Print Results Are Unsatisfactory Message Appears Cannot Install Printer Driver Network Key Unknown Paper Jams Examples of Problems Printer Does Not Move • • • • • • Power Does Not Come On Power Shuts Off By Itself Printer Suddenly Cannot Be Used Printing Doe
• Paper Jams • Paper Does Not Feed Properly/"No Paper" Error Error or Message Appears • • • • • • An Error Occurs LCD Is Off LCD Shows Wrong Language Message Appears List of Support Code for Error Error Message Appears on PictBridge (Wireless LAN) Compliant Device Operation Problems Network Communication Problems Printing Problems Problems while Printing from Smartphone/Tablet Mechanical Problems Installation and Download Problems Errors and Messages If You Cannot Solve a Problem 453
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 3 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Changing the Printer Operation Mode (Mac OS) Check6 If printing from a computer, delete unnecessary print jobs. • For Windows: Deleting the Undesired Print Job • For Mac OS: Deleting the Undesired Print Job Check7 Is feed slot cover closed? If the feed slot cover is opened, close it slowly and press the OK button.
• A4 (Margin 25) • Letter (Margin 25)/US Letter (Margin 25) • A3 (Margin 25) • A3+ (Margin 25) • A2 (Margin 25) • 17"x22" (Margin 25)/C (Margin 25) Important • By canceling the safety margin regulation with the following method, you can print with normal paper size. • For Windows: Click Print Options on Page Setup sheet of the printer driver. Then select Cancel the safety margin regulation for paper size check box in the dialog that appears.
• In Windows Vista, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties. 4. Click Ports tab to check port settings. Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in Printer column is selected for Print to the following port(s). • If setting is incorrect: Reinstall the printer driver from the Setup CD-ROM or the Canon website.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Handling Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray or the manual feed tray, see Paper Jams to remove it. If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it and remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check8 Clean paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Cannot Complete Printing Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Lines Are Misaligned Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Paper Is Smudged / Printed Surface Is Scratched Back of Paper Is Smudged Vertical Line Next to Image Uneven or Streaked Colors Small Dots of Ink Adheres to Margins of Paper Printed Colors Are Inaccurate Documents Are Printed in Monochrome 462
No Ink Comes Out Check1 Has ink run out? Checking the Ink Status with the LCD on the Printer Check2 Are print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, print head deep cleaning, and system cleaning, see Maintenance Procedure. • If nozzle check pattern is not printed correctly: Check if the ink tank for the problem color is empty.
Paper Jams When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. • When a Support Code and a Message Are Displayed on Computer Screen: ◦ For Windows: ◦ For Mac OS: * The screen differs depending on the OS you are using.
• When a Support Code and a Message Are Displayed on LCD: To remove the jammed paper, see List of Support Code for Error (Paper Jams). Note • You can also search for details on resolving the errors indicated by the support code shown.
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. If an error occurs, a support code (error number) appears on the computer screen or the LCD. When a Support Code and a Message Are Displayed on Computer Screen: • For Windows: • For Mac OS: * The screen differs depending on the OS you are using.
For more on resolving errors with support codes, see List of Support Code for Error. Note • You can also search for details on resolving the errors indicated by the support code shown. Search To resolve errors that do not have support codes, see Message Appears.
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
520D 5250 5400 5403 5700 5701 5B16 5C00 5C01 5C10 5C11 5C12 5C13 5C14 5C20 • 6000 to 6ZZZ 6000 6500 6502 6700 6701 6800 6801 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6F00 • 7000 to 7ZZZ 7400 7401 7402 • 8000 to 8ZZZ 8100 8200 • A000 to ZZZZ B202 B203 B204 B205 B206 B207 B208 B209 B400 B505 B506 B507 B600 B801 B802 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
Network Communication Problems Cannot Find Printer on Network Network Connection Problems Other Network Problems 470
Cannot Find Printer on Network While performing printer setup: The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer. • If message appears: If a message appears warning that Canon software is attempting to access the network, set the security software to allow access.
Cannot Find Printer on Check Printer Settings Screen (Windows) If the printer cannot be found and the Check Printer Settings screen appears after searching the printer by Automatic search on the Search for Printers screen, click Redetect and search for the printer again by the IP address on the Search for Printers screen. If the printer has not been found after searching it by the IP address, check network settings.
Check 1: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows) Check printer and network device (router, etc.) status. Make sure printer is turned on. Confirming that the Power Is On Make sure network device (router, etc.) is turned on. If printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Check 2: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows) Is printer set to allow wireless communication? Make sure the or icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wireless communication. Click Wireless LAN Setup Information on the Check Printer Settings screen to check the status and turn on wireless communication on the printer. If icon is displayed: Go to check 3.
Check 3: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows) Is printer connected to wireless router? Use the icon on the LCD to make sure the printer is connected to the wireless router. If icon is displayed: • Checking wireless router settings The printer and wireless router should be connected using 2.4 GHz bandwidth. Make sure the wireless router the printer is connected to is configured to use 2.4 GHz bandwidth.
If the printer cannot be detected, the printer is not connected to the wireless router. Connect the printer to the wireless router. After connecting the printer to the wireless router, set up the network communication from the beginning. If icon is displayed: Go to check 4.
Check 4: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows) Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings (Item for administrator) • Print the network settings.
Check 5: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows) Does your security software's firewall or computer operating system interfere with network communications setup? The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer.
Check 6: Cannot Find Printer on Check Printer Settings Screen During Wireless LAN Setup (Windows) Check wireless router settings. Check wireless router network connection settings, such as IP address filtering, MAC address filtering, and DHCP function. Make sure the same radio channel is assigned to the wireless router and the printer. To check the settings of the wireless router, see the instruction manual supplied with the wireless router or contact the manufacturer.
Check 1: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Is LAN cable connected, and are printer and router on? Make sure LAN cable is connected. Make sure printer is turned on. Confirming that the Power Is On Make sure router is turned on. If LAN cable is connected and printer or network device is off: Turn on printer or network device. It may take a while for the printer and network device to become ready for use once they are turned on.
Check 2: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Are computer and router configured and can computer connect to network? Make sure you can view web pages on your computer. If you cannot view any web pages: Click Cancel on the Check Printer Settings screen to cancel to set up the network communication. After that, configure the computer and network device.
Check 3: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Is printer set to allow wired communication? Make sure the icon is displayed on the LCD. If icon is not displayed: The printer is not set to allow wired communication. Turn on wired communication on the printer. Once you have turned on wired communication, redo the network communication setup from the beginning. If icon is displayed: Go to check 4.
Check 4: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Is printer connected to router? Use the operation panel to make sure the printer is connected to the router. Select Various settings on HOME screen and select Device settings > LAN settings > Confirm LAN settings > LAN setting list. Make sure Connection on the LCD is set to Active. If Connection is set to Inactive: The printer is not connected to the router. Connect the printer to the router.
Check 5: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Is printer's IP address specified correctly? If printer's IP address is not specified correctly, the printer may not be found. Make sure whether printer's IP address is not used for another device. To check the printer's IP address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings (Item for administrator) • Print the network settings.
Check 6: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Does your security software's firewall or computer operating system interfere with network communications setup? The firewall of your security software or operation system for computer may limit communication between the printer and your computer. Check the firewall setting of your security software or operation system or the message shown on your computer.
Check 7: Cannot Find Printer on Check Printer Settings Screen During Wired LAN Setup (Windows) Check router settings. Check router network connection settings such as IP address filtering, MAC address filtering, and DHCP function. For more on checking the settings of the router, refer to the instruction manual supplied with the router or contact its manufacturer. After checking the router settings, click Redetect on the Check Printer Settings screen to redetect the printer.
Cannot Find Printer on Select Printer Screen The printer could not be detected with the current setup method. Select Set up the network connection according to the guide radio button and click Next. The screen to show another setup method is displayed. Perform setup following the instructions on the screen. Note • You can search for printers by an IP address or host name.
Searching Printer by IP Address or Host Name During Setup If the printer cannot be found on the Select Printer screen, search for the printer by an IP address or host name. Select Specify the IP address and run the search radio button and click Next. The screen to select searching criteria appears. 1. Check printer's IP address or host name. To check the printer's IP address or host name, print out the network settings information or use the operation panel to display it. • Display on the LCD.
Select to search for printers by IPv4 address. 2. Search by IPv6 address Select to search for printers by IPv6 address. 3. Search by host name Select to search for printers by host name. A host name is referred to as LLMNR host name or Bonjour name. 3. Enter IP address or host name and click Next. Printer search starts. If an error screen appears: Resolve the error according to the instruction on the screen.
2. Select Yes on displayed screen and press OK button. 3. Use button to select Manual address and press OK button. 4. Use button to select Use and press OK button. 5. Use button to select IP address and press OK button. 6. Enter IP address. Enter 8 number sequences divided by ":". Ex. ABCD:EF01:2345:6789:ABCD:EF01:2345:6789 7. Use button to select OK and press OK button. The IPv6 address has been specified.
Cannot Proceed beyond Printer Connection Screen If you cannot proceed beyond the Printer Connection screen, check the following. Check1 Make sure USB cable is securely plugged in to printer and computer. Connect the printer and the computer using a USB cable as the illustration below. The USB port is located at the side of the printer. Check2 Follow procedure below to connect printer and computer again.
Note • For Windows, you can use the Setup CD-ROM to redo setup.
Cannot Find Printer while Using Wireless LAN Check1 Make sure printer is turned on. Check2 Is icon displayed on LCD? If the icon is not displayed, select Activate wireless LAN on Change LAN in LAN settings on the HOME screen. Check3 Make sure printer setup is complete. If it is not, perform setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Make sure wireless signal is strong. Monitor signal status and move printer and wireless router as necessary. Check7 Note • For Windows, monitor signal status using IJ Network Device Setup Utility.
Cannot Find Printer while Using Wired LAN Check1 Make sure printer is turned on. Check2 Is icon displayed on LCD? If the icon is not displayed, select Activate wired LAN on Change LAN in LAN settings on the HOME screen. Check3 Make sure LAN cable is connected properly. Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router.
Network Connection Problems Printer Suddenly Cannot Be Used Network Key Unknown Administrator Password Set for Printer Unknown Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings Printing Is Slow Cannot Access to Internet on Wireless LAN from Communication Device Ink Level Not Shown on Printer Status Monitor (Windows) 496
Printer Suddenly Cannot Be Used Cannot Communicate with Printer Following Network Settings Change (Windows) Cannot Communicate with Printer via Wireless LAN Cannot Communicate with Printer Using Direct Connection Cannot Communicate with Printer via Wired LAN Cannot Print from Network Computer Cannot Communicate with Printer Following Network Settings Change (Windows) It may take a while for the computer to obtain an IP address, or you may need to restart your computer.
materials containing metal or concrete. If the printer cannot communicate with the computer over a wireless LAN due to a wall, place the printer and the computer in the same room. In addition, if a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the wireless router as far away from interference sources as possible. Make sure wireless signal is strong.
Cannot Communicate with Printer Using Direct Connection Check1 Make sure printer is turned on. Check2 Is the icon displayed on the LCD? If the icon is not displayed, select Activate direct connect. on Change LAN in LAN settings on the HOME screen. Make sure printer is selected as connection for wireless communication device (e.g. smartphone or tablet). Check3 Select the identifier for direct connection (SSID) specified for the printer as the connection destination for communication devices.
Check2 Make sure the LAN cable is connected properly. Make sure the printer is connected to the router with the LAN cable. If the LAN cable is loose, connect the cable properly. If the LAN cable is connected to the WAN side of the router, connect the cable to the LAN side of the router. If the problem is not resolved, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Network Key Unknown WPA/WPA2 or WEP Key Set for Access Point Unknown, Cannot Connect Setting an Encryption Key WPA/WPA2 or WEP Key Set for Access Point Unknown, Cannot Connect For details on setting up a wireless router, see the instruction manual provided with the wireless router or contact its manufacturer. Make sure your computer can communicate with the wireless router. Set up the printer to match the wireless router settings.
For details, see If WEP Details Screen Appears. ◦ If the printer is connected to an AirPort Base Station via a LAN using Mac OS, check the settings in Wireless Security of AirPort Utility.
Administrator Password Set for Printer Unknown Initialize the printer settings. Select Reset all to restore administrator password to default. Reset setting (Item for administrator) After initializing the printer settings, redo setup. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website.
Printer Cannot Be Used After Replacing Wireless Router or Changing Its Settings When you replace a wireless router, redo the network setup for the printer. • For Windows: Use the Setup CD-ROM or follow the instructions on the Canon website. • For Mac OS: Follow the instructions on the Canon website. If this does not solve the problem, see below.
With Encryption On, Cannot Communicate with Printer After Changing Encryption Type at Wireless Router If you change the encryption type for the printer and it subsequently cannot communicate with the computer, make sure the encryption type for the computer and the wireless router matches the type set for the printer.
Printing Is Slow Check1 Printer may be printing a large job from another computer. Check2 When using wireless LAN, make sure the printer is not placed too far away from the wireless router. Place the wireless router and printer where there are no obstacles between them. Wireless communication between different rooms or floors is generally poor. Wireless communication can be impeded by building materials containing metal or concrete.
Cannot Access to Internet on Wireless LAN from Communication Device Check1 Is your device connected to printer using direct connection? If your device is connected to the printer using direct connection, you cannot access to the Internet. Turn off direct connection and connect your device to the wireless router. For details, see the instruction manual provided with your device and wireless router.
Ink Level Not Shown on Printer Status Monitor (Windows) Use the printer driver with bidirectional communication. Select Enable bidirectional support in the Ports sheet of the properties dialog box of the printer driver.
Other Network Problems Message Appears on Computer During Setup Checking Network Information Restoring to Factory Defaults 509
Message Appears on Computer During Setup Confirm Printer Password Screen Appears During Setup (Windows) Encryption Settings Screen Appears When Access Point Selected from Search Screen "You are connecting the printer to the non encrypted wireless network" Appears Confirm Printer Password Screen Appears During Setup (Windows) The following screen appears if the printer is set up for use with a network and an administrator password has been set. Enter the administrator password set for the printer.
"You are connecting the printer to the non encrypted wireless network" Appears Security is not configured on the wireless router. The printer can still be used, so continue the setup procedure and complete it. Important • If you connect to a network that is not protected with security measures, there is a risk of disclosing data such as your personal information to a third party.
Checking Network Information Checking Printer IP Address or MAC Address Checking Computer IP Address or MAC Address Checking Communication Between the Computer, the Printer, and the Wireless Router Checking Network Settings Information Checking Printer IP Address or MAC Address To check the printer's IP Address or MAC address, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings (Item for administrator) • Print the network settings.
When you are using wireless LAN on your computer, make sure Wi-Fi is selected as network interface. When you are using wired LAN, make sure Ethernet is selected. 3. Check the IP address or MAC address. Click TCP/IP to check the IP address. Click Hardware to check the MAC address. Checking Communication Between the Computer, the Printer, and the Wireless Router Perform a ping test to check if communication is taking place. • For Windows: 1. Select Command Prompt as shown below. ◦ In Windows 8.
--- XXX.XXX.XXX.XXX ping statistics --3 packets transmitted, 3 packets received, 0% packet loss If packet loss is 100%, communication is not taking place. Otherwise, computer is communicating with target device. Checking Network Settings Information To check the printer's network settings information, print out the network settings information or use the operation panel to display it. • Display on the LCD. LAN settings (Item for administrator) • Print the network settings.
Restoring to Factory Defaults Important • For Windows: Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible. To use the printer over a network again after restoring it to the factory defaults, use the Setup CD-ROM or follow the instructions on the Canon website to redo setup. • For Mac OS: Initialization erases all network settings on the printer, making printing operation from a computer over a network impossible.
Problems while Printing from Smartphone/Tablet Cannot Print from Smartphone/Tablet 516
Cannot Print from Smartphone/Tablet If you cannot print from your smartphone/tablet, it is possible that your smartphone/tablet cannot communicate with the printer. Check the cause of your problem according to the connection method.
If the network settings of your smartphone/tablet are not identical with those of the wireless router, change the network settings of it to match with those of the wireless router. Check5 Make sure printer is not too far away from wireless router. The wireless router is located indoors within the effective range for wireless communication. Locate the printer within 164 ft. / 50 m from the wireless router. Check6 Check for obstructions.
Check8 Make sure there is no source of radio wave interference nearby. If a device like a microwave oven that emits radio waves of the same frequency bandwidth as a wireless router is nearby, it may cause interference. Place the printer as far away from the interference source as possible. Check9 Make sure 5 devices are already connected. Direct connection does not allow more than 5 devices to be connected.
Printing Problems Printing Does Not Start Paper Jams Print Results Are Unsatisfactory No Ink Comes Out Paper Does Not Feed Properly/"No Paper" Error Printing Stops Cannot Print Using AirPrint Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) 520
Printing Does Not Start Make sure printer is securely plugged in and press ON button to turn it on. Check1 The POWER lamp flashes while the printer is initializing. Wait until the POWER lamp stops flashing and remains lit. Note • If you are printing large data such as photos or other graphics, printing may take longer to start. The POWER lamp flashes while the computer is processing data and sending it to the printer. Wait until printing starts.
Changing the Printer Operation Mode (Mac OS) Check6 If printing from a computer, delete unnecessary print jobs. • For Windows: Deleting the Undesired Print Job • For Mac OS: Deleting the Undesired Print Job Check7 Is feed slot cover closed? If the feed slot cover is opened, close it slowly and press the OK button.
• A4 (Margin 25) • Letter (Margin 25)/US Letter (Margin 25) • A3 (Margin 25) • A3+ (Margin 25) • A2 (Margin 25) • 17"x22" (Margin 25)/C (Margin 25) Important • By canceling the safety margin regulation with the following method, you can print with normal paper size. • For Windows: Click Print Options on Page Setup sheet of the printer driver. Then select Cancel the safety margin regulation for paper size check box in the dialog that appears.
• In Windows Vista, right-click "Canon XXX series" icon (where "XXX" is your printer's name), and then select Properties. 4. Click Ports tab to check port settings. Make sure a port named "USBnnn" (where "n" is a number) with "Canon XXX series" appearing in Printer column is selected for Print to the following port(s). • If setting is incorrect: Reinstall the printer driver from the Setup CD-ROM or the Canon website.
Paper Jams When paper jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. • When a Support Code and a Message Are Displayed on Computer Screen: ◦ For Windows: ◦ For Mac OS: * The screen differs depending on the OS you are using.
• When a Support Code and a Message Are Displayed on LCD: To remove the jammed paper, see List of Support Code for Error (Paper Jams). Note • You can also search for details on resolving the errors indicated by the support code shown.
Print Results Are Unsatisfactory If the print results are unsatisfactory due to white streaks, misaligned lines, or uneven colors, check the paper and print quality settings first. Check1 Do page size and media type settings match size and type of loaded paper? If these settings do not match, it is not possible to obtain the proper result. If you are printing a photograph or an illustration, an incorrect paper type setting may reduce the quality of the printout color.
Cannot Complete Printing Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Lines Are Misaligned Lines Incomplete or Missing (Windows) Images Incomplete or Missing (Windows) Ink Blots / Paper Curl Paper Is Smudged / Printed Surface Is Scratched Back of Paper Is Smudged Vertical Line Next to Image Uneven or Streaked Colors Small Dots of Ink Adheres to Margins of Paper Printed Colors Are Inaccurate Documents Are Printed in Monochrome 528
Cannot Complete Printing Check1 Select setting not to compress printing data. (Windows) If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK. * Clear the check box once printing is complete.
Paper Is Blank/Printing Is Blurry/Colors Are Wrong/White Streaks Appear Paper Is Blank Printing Is Blurry Colors Are Wrong 530
White Streaks Appear Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check status of ink tanks. Replace ink tank if ink has run out. Replacing Ink Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning. Check3 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
Printing on the wrong side of such paper may cause unclear prints or prints with reduced quality. Refer to the instruction manual supplied with the paper for detailed information on the printable side.
Lines Are Misaligned Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform print head alignment. If printed lines are misaligned or print results are otherwise unsatisfactory, adjust the print head position. Aligning the Print Head Note • If the problem is not resolved after performing the print head alignment, perform print head alignment manually. See Aligning the Print Head Manually. Check3 Increase print quality and try printing again.
Lines Incomplete or Missing (Windows) Check1 Are you using Page Layout Printing or Binding Margin function? When the Page Layout Printing or Binding margin function is in use, thin lines may not be printed. Try thickening the lines in the document. Check2 Is print data extremely large? Click Print Options on Page Setup sheet of the printer driver. Then make sure Prevention of Print Data Loss is set to On (Weak) in the dialog that appears.
Images Incomplete or Missing (Windows) Check1 Select setting not to compress printing data. If you select the setting not to compress the printing data with an application software you are using, the printing result may be improved. Click Print Options on Page Setup sheet of the printer driver. Select Do not allow application software to compress print data check box and click OK. * Clear the check box once printing is complete.
Ink Blots / Paper Curl Ink Blots Paper Curl Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Use Photo Paper to print photos. To print data with high color saturation such as photographs or images with dark colors, we recommend that you use Photo Paper Plus Glossy II or other Canon specialty paper.
Paper Is Smudged / Printed Surface Is Scratched Paper Is Smudged Smudged Edges Smudged Surface Printed Surface Is Scratched Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Check paper type. • Make sure you are using the right paper for what you are printing. Media Types You Can Use • For borderless printing, use a paper suitable for borderless printing.
• Other Paper If the paper corners curl more than 0.1 inch / 3 mm (A) in height, the paper may smudge or may not feed properly. Follow the instructions below to correct the paper curl. 1. Roll up paper in opposite direction to paper curl as shown below. 2. Check that paper is now flat. We recommend printing curl-corrected paper one sheet at a time. Note • Depending on paper type, the paper may smudge or may not feed properly even if it is not curled inward.
Check6 Do not print outside recommended printing area. If you print outside the recommended printing area of your paper, ink may stain the lower edge of the paper. Resize the document using application software. Printing Area Check7 Is paper feed roller dirty? Clean the paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Back of Paper Is Smudged Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Check2 Perform bottom plate cleaning to clean inside of printer. Cleaning the Inside of the Printer (Bottom Plate Cleaning) Note • During borderless printing, duplex printing, or too much printing, ink may stain the inside of the printer.
Vertical Line Next to Image Check Is loaded paper size correct? If the loaded paper is larger than the size you specified, a vertical line may appear in the margin. A small amount of ink is ejected for cleaning. Set the paper size to match the loaded paper. Print Results Are Unsatisfactory Note • The direction of the vertical line pattern may vary depending on the image data or the print setting. • This printer performs automatic cleaning when necessary to keep printouts clean.
Uneven or Streaked Colors Uneven Colors Streaked Colors Check1 Check paper and print quality settings. Print Results Are Unsatisfactory Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning. Check2 Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, print head deep cleaning, and system cleaning, see Maintenance Procedure.
• If problem is not resolved after performing print head deep cleaning: Perform system cleaning manually. If the problem is not resolved after performing the system cleaning manually, perform the print head deep cleaning after 24 hours later. If the problem is not resolved yet, the print head may be damaged. Contact your nearest Canon service center to request a repair.
Small Dots of Ink Adheres to Margins of Paper Check Is printer used in an environment with proper temperature and humidity? If the printer is used in an environment with low temperature and humidity, small dots of ink are sprayed on the margins of paper due to static electricity. When printing on the photo paper, you are recommended to use your printer in a proper environment. For details, see Handling Paper.
Printed Colors Are Inaccurate Check1 Adjust colors in printer driver. • For Windows: On Main sheet of the printer driver, select Manual for Color/Intensity and click Set.... On Color Adjustment sheet, adjust the color. • For Mac OS: On Color Options in Clear Coating in the Print dialog, adjust the color. Check2 Adjust colors on computer or monitor. Refer to the instruction manuals of computer and monitor to adjust the colors.
Note • Color may change slightly even on the same model of printer if you use a different version of the firmware or printer driver, or when you print under different settings or in a different printing environment. Prepare the printing environment before performing color calibration.
Documents Are Printed in Monochrome Check1 Is monochrome print set on in printer driver? • For Windows: On Main sheet of the printer driver, clear Black and White Photo Print check box. • For Mac OS: On Quality & Media in the Print dialog, clear Black and White Photo Print check box. Check2 Print nozzle check pattern and perform any necessary maintenance operations such as print head cleaning. Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles.
No Ink Comes Out Check1 Has ink run out? Checking the Ink Status with the LCD on the Printer Check2 Are print head nozzles clogged? Print the nozzle check pattern to determine whether the ink ejects properly from the print head nozzles. For details on printing the nozzle check pattern, print head cleaning, print head deep cleaning, and system cleaning, see Maintenance Procedure. • If nozzle check pattern is not printed correctly: Check if the ink tank for the problem color is empty.
Paper Does Not Feed Properly/"No Paper" Error Check1 Make sure paper is loaded. Handling Paper Check2 When loading paper, consider the following. • When loading two or more sheets of paper, flip through the paper before loading. • When loading two or more sheets of paper, align the edges of the sheets before loading the paper. • When loading two or more sheets of paper, make sure the paper stack does not exceed the paper load limit.
If the paper tears in the rear tray or the manual feed tray, see Paper Jams to remove it. If there are any foreign objects in the rear tray or manual feed tray, be sure to turn off the printer, unplug it and remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check8 Clean paper feed roller. Cleaning the Paper Feed Roller Note • Cleaning the paper feed roller abrades it, so do this only when necessary.
Printing Stops Check1 Is paper loaded? Make sure paper is loaded. If necessary, load paper. Check2 Do documents to be printed have many photographs or illustrations? It takes time for the printer and the computer to process large data such as photos or other graphics, so it may seem that the printer is not working. Also, if you are printing data that requires a lot of ink on successive sheets of plain paper, the printer may pause temporarily. In either case, wait until the process is complete.
Cannot Print Using AirPrint Check1 Make sure printer is turned on. If the printer is turned on, turn it off and back on, and then check whether the issue is resolved. Make sure printer is connected by LAN to same network subnet as AirPrint compliant device when printing over LAN. Check2 Check3 Make sure printer has enough paper and ink. Check4 Make sure no error message is displayed on printer's LCD.
Paper Does Not Feed from Paper Source Specified in Printer Driver (Windows) Check Is paper source setting inconsistent between application program and printer driver? Change the application software setting corresponding to the printer driver setting, or click Print Options on Page Setup sheet of the printer driver and select Disable the paper source setting of the application software on Print Options screen.
Mechanical Problems Power Does Not Come On Power Shuts Off By Itself USB Connection Problems Cannot Communicate with Printer via USB LCD Is Off LCD Shows Wrong Language Printer Status Monitor Not Displayed (Windows) It Takes a Long Time for Printer to Warm Up/Printer Is Making an Operation Noise 554
Power Does Not Come On Check1 Press ON button. Check2 Make sure power plug is securely connected to printer, and then turn it back on. Check3 Unplug printer, leave it for at least 3 minutes, and then plug it back in and turn it on again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
Power Shuts Off By Itself Check If printer is set to turn off automatically after a certain time, disable this setting. If you have set the printer to turn off automatically after a specified time, the power will shut off by itself once that time has elapsed. • If you are using a Windows and if you do not want the printer to turn off automatically: Open the printer driver setup window and in Auto Power in Maintenance sheet, select Disable for Auto Power Off.
USB Connection Problems Printing Is Slow/Hi-Speed USB Connection Does Not Work/"This device can perform faster" Message Appears (Windows) If your system environment does not support Hi-Speed USB, the printer operates at the slower speed of USB 1.1. In this case, the printer works properly but printing speed may slow down due to the communication speed. Check Check following to make sure your system environment supports Hi-Speed USB connection.
Cannot Communicate with Printer via USB Check1 Make sure printer is turned on. Check2 Connect USB cable properly. As the illustration below, the USB port is at the side of the printer. Make sure Enable bidirectional support is selected in Ports sheet of properties dialog box of printer driver.
LCD Is Off • If POWER lamp is off: The printer is not powered on. Check that the power cord is connected and press the ON button. • If POWER lamp is lit: The LCD may be in screen-saver mode. Press any button on the operation panel.
LCD Shows Wrong Language Follow the instructions below to select your language. 1. Press HOME button and wait for about 5 seconds. 2. Select Various settings on HOME screen. LCD and Operation Panel 3. Press OK button. 4. Press button 7 times and press OK button. 5. Use button to select a language for LCD and press OK button.
Printer Status Monitor Not Displayed (Windows) Check Is printer status monitor enabled? Make sure Enable Status Monitor is selected on the Option menu of the printer status monitor. 1. Open printer driver setup window. How to Open the Printer Driver Setup Window 2. On Maintenance sheet, click View Printer Status. 3. Select Enable Status Monitor on Option menu if it is not selected.
It Takes a Long Time for Printer to Warm Up/Printer Is Making an Operation Noise Check1 If it takes a long time for printer to warm up after print job is sent, wait until printing starts. To clean the clogged print head nozzles, the printer is set to perform the system cleaning automatically on a regular basis. While the function is performed, printing does not start. Wait until the system cleaning is finished.
Installation and Download Problems Cannot Install Printer Driver Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) Updating Printer Driver in Network Environment (Windows) Uninstalling IJ Network Device Setup Utility (Windows) 563
Cannot Install Printer Driver For Windows: For Mac OS: For Windows: • If installation does not start when you insert Setup CD-ROM: Follow the instructions below to start the installation. 1. Make the following settings. ◦ In Windows 8.1 or Windows 8, select the Explorer icon in Taskbar on Desktop, and then select Computer from list on left. ◦ In Windows 7 or Windows Vista, click Start, and then click Computer. 2. Double-click CD-ROM icon in the window that appears.
• If you cannot get past the Printer Connection screen: Cannot Proceed beyond Printer Connection Screen • Other cases: Reinstall the printer driver. If the driver was not installed correctly, uninstall the printer driver, restart your computer, and then reinstall the driver. Deleting the Unnecessary Printer Driver Reinstall the printer driver with the Setup CD-ROM or install it from the Canon website.
Easy-WebPrint EX Does Not Start or Easy-WebPrint EX Menu Does Not Appear (Windows) If Easy-WebPrint EX does not start or its menu does not appear on Internet Explorer, check the following. Check1 Is Canon Easy-WebPrint EX displayed on Toolbars menu in Internet Explorer's View menu? If Canon Easy-WebPrint EX is not displayed, Easy-WebPrint EX is not installed on your computer. Install the latest version of Easy-WebPrint EX from the Canon website.
Updating Printer Driver in Network Environment (Windows) Download the latest printer driver. The latest printer driver for your model are available for download on the Canon website. Uninstall the existing printer driver and follow the installation instructions to install the latest printer driver that you downloaded. In the connection method selection screen, select Use the printer with wireless LAN connection or Use the printer with wired LAN connection according to the connection method you use.
Uninstalling IJ Network Device Setup Utility (Windows) To uninstall IJ Network Device Setup Utility from your computer, follow these steps. Important • Even if IJ Network Device Setup Utility is uninstalled, you can still use a network to print or scan from the computer. However, you cannot use the network to change the network settings. • Log into a user account with administrator privileges. 1. To uninstall IJ Network Device Setup Utility, follow these steps. • Windows 8.1 or Windows 8: 1.
Errors and Messages An Error Occurs Message Appears Error Message Appears on PictBridge (Wireless LAN) Compliant Device Checking Error History on Operation Panel 569
An Error Occurs If an error occurs in printing, for example if the paper runs out or jams, a troubleshooting message appears automatically. Take the appropriate action described in the message. If an error occurs, a support code (error number) appears on the computer screen or the LCD. When a Support Code and a Message Are Displayed on Computer Screen: • For Windows: • For Mac OS: * The screen differs depending on the OS you are using.
For more on resolving errors with support codes, see List of Support Code for Error. Note • You can also search for details on resolving the errors indicated by the support code shown. Search To resolve errors that do not have support codes, see Message Appears.
Message Appears This section describes some of the errors and messages that may appear. Note • A support code (error number) is displayed on the computer or on the LCD for some errors. For details on errors that have support code, see List of Support Code for Error.
Set the correct printer port on Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name. In Windows 7 or Windows Vista, click Start and select All programs, Canon Utilities, Canon My Printer, Canon My Printer, and then select Diagnose and Repair Printer. Follow the on-screen instructions to set the correct printer port, and then select your printer's name.
• "Could not spool successfully due to insufficient disk space" Delete any unnecessary files to increase the amount of free space on the disk. • "Could not spool successfully due to insufficient memory" Close other applications to increase the available memory. If you still cannot print, restart your computer and retry the printing.
• If you clear Send automatically from the next time check box, the information will not be sent automatically from next time and a confirmation screen will appear at the time of the next survey. To send the information automatically, see Changing confirmation screen setting:. • If you do not agree to participate in survey program: Click Do not agree. The confirmation screen closes and the survey is skipped. The confirmation screen will reappear one month later.
Click the icon, read the information that appears, and then follow the instructions below. • If you agree to participate in survey program: Click Agree and follow the on-screen instructions. The printer usage information is sent via the Internet. Once you have completed the procedure, the information is subsequently sent automatically and the confirmation screen does not reappear.
3. Move Canon Inkjet Printer/Scanner/Fax Extended Survey Program.app file to Trash. 4. Restart computer. Empty Trash and restart your computer. • Changing setting: To display the confirmation screen every time the printer usage information is sent or to resume surveying, follow the procedure below. 1. Select Applications from Go menu of Finder, double-click Canon Utilities folder and Inkjet Extended Survey Program folder. 2. Double-click Canon Inkjet Printer/Scanner/Fax Extended Survey Program icon.
Error Message Appears on PictBridge (Wireless LAN) Compliant Device The following errors may occur when you print directly from a PictBridge (Wireless LAN) compliant device. Follow the instructions below to resolve them. Note • This section describes errors that appear on Canon-brand PictBridge (Wireless LAN) compliant devices. The error messages and operations may vary depending on the device you are using.
"No ink"/"Ink cassette Check the support code on the LCD and take the appropriate action to resolve the error. error" List of Support Code for Error "Ink Error" Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error "Hardware Error" Check the support code on the LCD and take the appropriate action to resolve the error. List of Support Code for Error "Printer error" An error requiring servicing may have occurred.
Checking Error History on Operation Panel Follow the instructions below to display the error history. 1. Make sure printer is turned on. 2. Select Printer information on HOME screen. LCD and Operation Panel 3. Use button to select Error history and press OK button. Up to 5 error histories is displayed. For details on the support code, see List of Support Code for Error.
If You Cannot Solve a Problem If there is a problem that you cannot solve following the instructions in this chapter, contact Canon through the Support page of the Canon website or contact your nearest Canon service center. Canon support staff are trained to be able to provide technical support to satisfy customers. Caution • If the printer emits any unusual sound, smoke, or odor, turn it off immediately. Unplug the printer and contact the seller you bought it from or your nearest Canon service center.
List of Support Code for Error Support code appears on the LCD and your computer screen when errors occur. A "support code" is an error number, and appears along with an error message. When an error occurs, check the support code displayed on the LCD and computer screen and take the appropriate action in response.
520D 5250 5400 5403 5700 5701 5B16 5C00 5C01 5C10 5C11 5C12 5C13 5C14 5C20 • 6000 to 6ZZZ 6000 6500 6502 6700 6701 6800 6801 6900 6901 6902 6910 6911 6920 6921 6930 6931 6932 6933 6940 6941 6942 6943 6944 6945 6946 6F00 • 7000 to 7ZZZ 7400 7401 7402 • 8000 to 8ZZZ 8100 8200 • A000 to ZZZZ B202 B203 B204 B205 B206 B207 B208 B209 B400 B505 B506 B507 B600 B801 B802 For paper jam support codes, see also List of Support Code for Error (Paper Jams).
List of Support Code for Error (Paper Jams) If paper jams, remove it following the appropriate procedure as shown below.
1300 Cause Paper is jammed in paper output slot, in rear tray, or in manual feed tray. What to Do Remove the jammed paper depending on the paper source. If the paper loaded in the rear tray is jammed: If the paper loaded in the manual feed tray is jammed: • If the paper loaded in the rear tray is jammed: 1. Slowly pull out paper, either from paper output slot or from rear tray, whichever is easier. Hold the paper with your hands and pull the paper out slowly not to tear it.
• We recommend using paper sizes other than A5 to print documents with photos or graphics. A5 paper may curl and jam as it leaves the printer. • If the paper loaded in the manual feed tray is jammed: 1. Press Paper Jam Clearing button and set manual feed tray to paper jam clearing position. 2. Slowly pull out paper, either from paper output slot or from manual feed tray, whichever is easier. Hold the paper with your hands and pull the paper out slowly not to tear it.
4. Reload paper and press printer's OK button. The printer resumes printing. Reprint the page you were printing if it was not printed properly due to the paper jam. If you turned off the printer in step 2, the print data that was sent to the printer is erased. Redo the printing. Note • When reloading the paper, make sure you are using suitable paper and loading it correctly. If the measures above do not solve the problem, contact your nearest Canon service center to request a repair.
Paper Is Jammed inside Printer If the jammed paper tears and you cannot remove the paper either from the paper output slot, from the rear tray, or from the manual feed tray, or if the jammed paper remains inside the printer, remove the paper following the instructions below. Note • If paper becomes jammed during printing and you need to turn off the printer to remove it, press the Stop button to stop the printing before you turn off the printer. 1. Turn off printer and unplug it. 2. Open top cover.
4. Hold jammed paper firmly in both hands. If the paper is rolled up, pull out it. 5. Slowly pull out paper, so as not to tear it. Pull out the paper at an angle of about 45 degrees.
6. Make sure all jammed paper is removed. If the paper tears when you pull out it, a bit of paper may remain in the printer. Check the following and remove any remaining paper. • Any paper left under the print head holder? • Any small bits of paper left in the printer? • Any paper left in the left and right empty spaces (C) in the printer? 7. Close top cover. All jobs in the print queue are canceled. Redo the printing.
Other Cases Check the following: Check1 Is anything blocking paper output slot? Check2 Are there any foreign objects in rear tray or manual feed tray? If there are any foreign objects in the rear tray or the manual feed tray, be sure to turn off the printer, unplug it, and then remove the foreign object. Note • If the feed slot cover is opened, close it slowly. Check3 Is paper curled? Correct curl before loading paper.
1000 Cause Possible causes include the following. • There is no paper in the rear tray. • Paper is not loaded properly. What to Do Take the corresponding actions below. • Load paper in the rear tray. • Align the paper guides with the both edges of the paper when you load paper. After carrying out the above measures, press the printer's OK button. Important • Be sure to close the feed slot cover after loading paper in the rear tray. If the feed slot cover is open, paper cannot be fed.
1006 Cause Possible causes include the following. • There is no paper in the manual feed tray. • Paper is not loaded properly. What to Do Take the corresponding actions below. • Load a sheet of paper in the manual feed tray. • Align the paper guides with the both edges of the paper when you load paper. After carrying out the above measures, press the printer's OK button. Note • To continue printing from the manual feed tray, wait until printing is completed, and then load the next sheet.
1062 Cause Page Size setting does not match size of loaded paper. What to Do Press the printer's OK button to clear the error. Take the corresponding actions below. • For Windows: Check the Page Size setting in Page Setup sheet of the printer driver and load paper that is the same size as the setting and retry printing. If this error occurs even you load paper of the same size as the setting, set the printer not to detect the width of the paper using the printer driver.
1200 Cause Top cover is open. What to Do Close the top cover and wait for a while.
1201 Cause Tank cover is open. What to Do Close the tank cover.
1204 Cause Maintenance cover is open. What to Do Close the maintenance cover and wait for a while.
1205 Cause Tank cover is open. What to Do Close the tank cover and wait for a while.
1206 Cause Maintenance cover is open. What to Do Close the maintenance cover and press the printer's OK button.
1207 Cause Tank cover is open. What to Do Close the tank cover.
1208 Cause Maintenance cover is open. What to Do Close the maintenance cover and wait for a while.
1209 Cause Maintenance cover is open. What to Do Close the maintenance cover and press the printer's OK button.
1250 Cause Paper output tray is closed. What to Do Open the paper output tray and resume printing.
1261 Cause Manual feed tray is in the paper jam clearing position. What to Do Return the manual feed tray to the paper feed position and press the printer's OK button.
1270 Cause Feed slot cover is open. What to Do Slowly close the feed slot cover, and then press the printer's OK button.
1293 Cause Tank cover is open. What to Do Close the tank cover.
1340 Cause Ink supply stopper has not been stored properly. What to Do Place the printer on a flat surface as the ink supply stopper is stored properly, and then press the OK button.
1401 Cause Print head is not installed. What to Do Install the print head. If the print head is already installed, remove the print head once and then reinstall it. If the error is still not resolved, the print head may be damaged. Contact your nearest Canon service center to request a repair.
1403 Cause Type of print head is incorrect. What to Do Install the correct print head.
1405 Cause Type of print head is incorrect. What to Do Install the correct print head.
1406 Cause Print head error may occur. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
1407 Cause Print head error may occur. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
1408 Cause Print head cannot be recognized properly. What to Do Install the print head properly.
1409 Cause Print head cannot be recognized properly. What to Do Install the print head properly.
140A Cause Print head cannot be recognized properly. What to Do Install the print head properly.
140B Cause Print head is not installed. What to Do Install the print head.
140C Cause Print head error may occur. What to Do Turn the printer off and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
140D Cause Cannot install a print head that was installed on a different printer. What to Do Install an appropriate print head, and then close the top cover.
140E Cause Printer error has occurred. What to Do Turn the printer off and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
140F Cause Print head error may occur. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
1410 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1411 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1412 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1413 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1414 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1415 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1416 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1417 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1418 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1419 Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
141A Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
141B Cause Ink tank cannot be recognized. What to Do Check the color of the ink tank that cannot be recognized. Open the ink cover, remove the ink tank, and then reinstall it. If the error is not resolved, replace the ink tank.
1466 Cause Print head is not compatible with this printer. What to Do Install an appropriate print head.
1467 Cause Print head error may occur. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
1491 Cause Print head nozzles are clogged. What to Do Press the printer's OK button, and then clean the print head.
1493 Cause Maintenance cartridge cannot be recognized properly. What to Do Remove the maintenance cartridge, and then reinstall it. If the error is not resolved, install the proper maintenance cartridge and press the printer's OK button.
1551 Cause Used genuine Canon ink tanks were detected. What to Do Press the printer's OK button.
1552 Cause Genuine Canon ink tanks have been installed. What to Do Press the printer's OK button.
1600 Cause If printing is continued, the ink may run out. What to Do You are recommended to replace the ink tank. If printing is in progress and you want to continue printing, press the printer's OK button. Then printing can continue. In this case, if the ink runs out during printing, printing will be interrupted even if the paper is half-printed, and the paper will be ejected.
1660 Cause An ink tank is not installed. What to Do Install the ink tank.
1681 Cause More than one ink tank of the same color is installed. What to Do Make sure the ink tanks are installed in the appropriate positions.
1684 Cause The ink tank cannot be recognized. What to Do Printing cannot be executed because the ink tank may not be installed properly or may not be compatible with this printer. Install the appropriate ink tank. If you want to cancel printing, press the printer's Stop button.
1720 Cause The maintenance cartridge is full. What to Do It needs to be replaced. Replace the maintenance cartridge.
1721 Cause The maintenance cartridge is not installed. What to Do Install the maintenance cartridge and press the printer's OK button.
1722 Cause Cannot install a maintenance cartridge that was installed on a different printer. What to Do Install the proper maintenance cartridge, and then press the printer's OK button.
1730 Cause The ink tank may be an ink tank that ran out of genuine Canon ink or a counterfeit Canon ink tank. What to Do To print, you must replace the ink tank or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it. By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized.
1731 Cause Non-genuine Canon ink tank has been detected. What to Do To print, you must replace the ink tank or disable the function for detecting the remaining ink level. To disable the function for detecting the remaining ink level, press and hold the printer's Stop button for at least 5 seconds, and then release it. By this operation, the fact that you have disabled the function for detecting the remaining ink level will be memorized.
1751 Cause The ink has run out. Printing was interrupted and the paper was ejected because printing under the current condition may damage the printer. What to Do Open the tank cover, and then replace the ink tank. Printing will restart from the next page.
1752 Cause The ink has run out. Printing was interrupted and the paper was ejected because printing under the current condition may damage the printer. What to Do Open the tank cover, and then replace the ink tank. Printing will restart from the next page.
1753 Cause The remaining level of the ink cannot be correctly detected. What to Do Replace the ink tank. Printing will restart. Replacing Ink An ink tank that was once empty is installed. If you want to continue printing, you need to disable the function for detecting the remaining ink level. To disable this function, press and hold the printer's Stop button for at least 5 seconds, and then release it. With this operation, disabling the function for detecting the remaining ink level is memorized.
1880 Cause Joint lever is not closed properly. What to Do Close the joint lever following the procedure below. 1. Open top cover. 2. Push joint lever securely. Note • Push the joint lever until it clicks into place. 3. Close top cover.
1881 Cause Joint lever is not closed properly. What to Do Close the joint lever following the procedure below. 1. Open top cover. 2. Push joint lever securely. Note • Push the joint lever until it clicks into place. 3. Close top cover.
1890 Cause Protective material or tape may still be attached to print head holder. What to Do Open the top cover and make sure the protective material and tape have been removed from the print head holder. If the protective material or tape is still there, remove it and close the top cover. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2102 Cause Printer has detected that paper has been fed aligned to one side. What to Do Load the paper into the center of the rear tray or the manual feed tray, and then slide the paper guides to align with the both edges of the paper stack. Press the printer's OK button.
2103 Cause Printer cannot detect paper size. What to Do Press the printer's Stop button and retry printing. If this error still occurs even after printing again, set the printer not to detect the paper width using the operation panel, the printer driver, or Remote UI. Note • For more on setting printer not to detect the paper width using the operation panel, see below. Paper-related settings • Depending on the type of paper, the printer may not detect the paper width.
2114 Cause Paper settings for printing differ from rear tray paper information set on printer. Note • See below for the correct correspondence between paper settings made on the printer driver or on the LCD.
What to Do Pressing the printer's OK button again, the screen below appears on the LCD. Select the appropriate action. Note • All of the options below may not appear, depending on the setting. Print with the loaded paper. Select this option to print on the paper in the rear tray, without changing the paper settings. For example, if the paper setting is A5, and A4 is set in the rear tray paper information, the A5 size setting is used to print on the A4 paper in the rear tray.
• To change the message view setting when printing using the printer's operation panel: Paper-related settings • To change the message view setting when printing using the printer driver: Changing the Printer Operation Mode (Windows) Changing the Printer Operation Mode (Mac OS) 658
2123 Cause Rear tray paper settings are incomplete. What to Do If screen below is shown, the rear tray paper settings are incomplete. Select Register and press the printer's OK button to finish setting the rear tray paper settings.
2500 Cause Cause of following may have occurred failure of automatic print head alignment. • Print head nozzles are clogged. • Size of paper loaded is incorrect. • Paper output slot is exposed to strong light. What to Do Press the printer's OK button and take the corresponding actions below. • Check the print head condition by printing the nozzle check pattern. If there are missing lines or horizontal white streaks in the pattern, the print head nozzles are clogged. Clean the print head.
2501 Cause Cause of following may have occurred failure of color calibration. • Print head nozzles are clogged. • Paper is dirty or size of paper loaded is incorrect. • Paper output slot is exposed to strong light. What to Do Press the printer's OK button and take the corresponding actions below. • Check the print head condition by printing the nozzle check pattern. If there are missing lines or horizontal white streaks in the pattern, the print head nozzles are clogged. Clean the print head.
2502 Cause Cannot perform calibration. What to Do Press the printer's OK button, and then perform the calibration again. If this does not solve the problem, contact your nearest Canon service center to request a repair.
2503 Cause Printing does not start correctly. What to Do Press the printer's OK button, and then restart printing.
3000 Cause Print head alignment is required. What to Do If you perform the print head alignment now, select Yes and press the printer's OK button.
3250 Cause The maintenance cartridge is almost full. What to Do Prepare a new maintenance cartridge because an error may occur if you continue to use the printer while the maintenance cartridge is full.
3306 Cause Printer's media information cannot be properly recognized because it is broken. What to Do Start up Media Configuration Tool and restore the printer's media information. Starting the Media Configuration Tool After selecting your printer and clicking OK in Media Configuration Tool, Media Configuration Tool will be in recovery mode. Specify the media information backup file and import it.
3310 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3311 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3312 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3313 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3314 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3315 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3316 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3317 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3318 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3319 Cause Print data is incorrect. What to Do Press the printer's OK button, and then retry printing. If you are using a print program such as RIP (Raster Image Processor), contact the manufacturer of the print program.
3413 Cause Prevent paper abrasion has been set. What to Do If you continue printing in the current setting, select Yes and press the OK button. If you disable this setting, select No and press the printer's OK button. Press the HOME button, select Various settings, Device settings, and Print settings, and then set Prevent paper abrasion to OFF.
4100 Cause Specified data cannot be printed. What to Do If you are printing CREATIVE PARK PREMIUM contents, check the message shown your computer, make sure genuine Canon ink tanks are installed properly for all colors, and retry the printing.
4103 Cause Cannot perform printing with current print settings. What to Do Press the printer's Stop button to cancel printing. Then change the print settings and retry printing.
4109 Cause Paper size that cannot be fed from manual feed tray is specified. What to Do Press the printer's OK button. Check the paper size that can be fed from the manual feed tray, and then reprint.
4111 Cause Unsupported media type is specified. What to Do Press the printer's OK button. Check the media type, and then reprint.
5100 Cause Printer error has occurred. What to Do Cancel printing, and turn off the printer. Then clear the jammed paper or protective material that is preventing the print head holder from moving, and turn on the printer again. If this does not solve the problem, contact your nearest Canon service center to request a repair. Important • When clearing an impediment to print head holder motion, be careful not to touch clear film (A) or white belt (B).
5110 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5200 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5250 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
520A Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
520B Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
520C Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
520D Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5400 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5403 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5700 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5701 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5B16 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C00 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C01 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C10 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C11 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C12 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C13 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C14 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
5C20 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6000 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6500 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6502 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6700 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6701 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6800 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6801 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6900 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6901 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6902 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6910 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6911 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6920 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6921 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6930 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6931 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6932 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6933 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6940 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6941 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6942 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6943 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6944 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6945 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6946 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
6F00 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7400 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7401 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
7402 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
8100 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
8200 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B202 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B203 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B204 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B205 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B206 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B207 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B208 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B209 Cause An error requiring a repair has occurred. What to Do Turn off the printer and unplug it. Contact your nearest Canon service center to request a repair.
B400 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B505 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B506 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B507 Cause Printer error has occurred. What to Do Check the status of ink tanks. Replace the ink tank if the ink has run out. Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B600 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B801 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
B802 Cause Printer error has occurred. What to Do Turn off the printer and unplug it. Plug in the printer again and turn it back on. If this does not solve the problem, contact your nearest Canon service center to request a repair.
