User Guide

Note: Driver or software is only for professional users who want to set up and change
password, normal users can manage data on PC directly without the software.
Troubleshooting
1. The image is freezing, button doesn’t work.
--Press reset button (inside HDMI port) to have camera resetting when camera works abnormally. Please note:
DO NOT PRESS this button except maloperation.
2. The camera can’t be turn on or turn off .
-- Long press the power key to turn on or turn off the camera , if it crashes, press the reset button ((inside HDMI
port) .
3. Auxiliary camera port doesn't fit camera cable.
--If you buy other brand’s auxiliary camera and try to attach it to our CammPro body camera, there is chance
that the cable of the auxiliary camera does not fit our port.
4. How to organize and delete video?
--1) Connect camera with PC by original USB cable, camera boot up automatically and shows a “PC” image.
2) Camera turns to mass storage mode, which just like a normal USB flash drive or movable hard disk.
3)Find the removable disk in your computer, then you can copy or delete the videos.
5. The software that operates the memory and function of the camera will not run on my computer
--1) The management software supports Windows computer only.
2) Make sure the “Password” set to be ON” in menu. Software can not be used in password free mode.
3) Please ensure the driver installed successfully. And, when using the software, please don’t enter password on
camera.
Ps. Software is only for professional users to change password, other functions are can be done on camera’s
menu. So even without software, it doesn’t affect the use.
6.Successfully changed the password and now neither password works. locked out of camera and software.
--If you change the original password and happen to forget the new password you set. Please reach out to us for
help
7. The camera says “Card fragment fail”.
--Please enter to camera’s memory and format (delete everything).
8. Why battery last so fast?
-- 1) Electronics work for shorter hours at low temperatures, this is a very normal phenomenon
2) Please check whether you turned IR on or set it to auto in recording, infrared lamps with big power
consumption. Please turn it off for long battery life.
3) Please check whether you set a high resolution and best quality, higher resolution and quality make battery
life shorter.

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