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ManualsBrandsby Nintendo ManualsAccessoriesNintendo Switch Pro Controller

Trouble Shooting Steps

Nintendo Switch Pro Controller Power Issues

Applies to: Nintendo Switch

Description:

The Nintendo Switch Pro Controller does not power on, cannot be charged, or the

battery charge does not last very long.

Additional Information:

 The Nintendo Switch Pro Controller takes approximately 6 hours to fully charge.

 When fully charged, the battery duration for the Nintendo Switch Pro Controller can last

approximately 40 hours. This can be shorter depending on the software application and

functions being used.

What to Do:

1. Reset the AC adapter by leaving it unplugged from both ends for at least 30 seconds.

o While performing this step, verify you are using the Nintendo Switch AC adapter (model

No. HAC-002) and check for any cuts, kinks, frayed cables, etc.

Summary of content (7 pages)

PAGE 1
Trouble Shooting Steps Nintendo Switch Pro Controller Power Issues Applies to: Nintendo Switch Description: The Nintendo Switch Pro Controller does not power on, cannot be charged, or the battery charge does not last very long. Additional Information:  The Nintendo Switch Pro Controller takes approximately 6 hours to fully charge.  When fully charged, the battery duration for the Nintendo Switch Pro Controller can last approximately 40 hours.
PAGE 2
o If any damage is found, or if a different charger is being used, replacing it with the correct accessory may resolve the problem. You can purchase the Nintendo Switch AC adapter from our Online Store. 2. Connect the Nintendo Switch AC adapter directly to the Pro Controller and to a wall outlet. o While charging, the recharge LED on the Pro Controller will remain lit. (Once the battery charge is complete, the recharge LED will power off.
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Control Sticks Are Not Responding Correctly on Nintendo Switch Pro Controller Applies to: Nintendo Switch Description: The control sticks on the Nintendo Switch Pro Controller do not respond or respond incorrectly. What to Do: 1. Ensure your Nintendo Switch console has the latest system update. 2. Verify that the Nintendo Switch Pro Controller has power and that it is paired to the console. o While in the HOME Menu press any button on the Pro Controller.
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Situation Not Resolved: If the control sticks are not responding with a different compatible software, or if another compatible software is unavailable, the Nintendo Switch Pro Controller will need to be repaired. How to Pair the Nintendo Switch Pro Controller Applies to: Nintendo Switch Step by step instructions for pairing the Pro Controller to the Nintendo Switch console. Additional Information:  Once paired, the player LED(s) corresponding to the controller number will remain lit.
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2. Connect the Pro Controller to the dock with the included USB cable (model No. HAC-010).  Button Pairing or Wireless Pairing. From the HOME Menu, select “Controllers,” then “Change Grip and Order.
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1. Ensure your Nintendo Switch console has the latest system update. 2. Verify that the Nintendo Switch Pro Controller has power and that it is synced to the console. o While in the HOME Menu press any button on the Pro Controller.  If one or more of the player LEDs on the controller blink and then remain lit, the controller is paired to the console.  If the player LEDs momentarily light up in a sequence and then shut off, pair the Pro Controller to the console.
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 If the button test fails, or if the issue becomes so severe that it impacts your ability to play a game or use the controller, then we are happy to inspect the Nintendo Switch Pro Controller, and repair or replace it if necessary. Pro Controller Motion Controls Are Not Responding Correctly or Cannot Be Calibrated Applies to: Nintendo Switch Description:  The motion controls on the Nintendo Switch Pro Controller such as tilt or shake are not responding correctly.