Field Operator Manual Need Support? bvksupport@bvktechnology.
OTCaccess C5 introduction Dear field operator, We are introducing you to OTCaccess C5 – new generation, smart lock system, designed to ease the access process as well as secure valuable assets. OTCaccess is a unique access management solution developed by BVK Technology. It is designed to manage multiple scattered access points (places that need to be accessed) with OTCs (One Time Codes). An OTC is a One Time Code used by a field operator to unlock a certain location.
Getting started Before You Start Using the Device: As a field operator, make sure you know your PIN code in advance. If you are using the system for the first time, make sure you received your PIN code via SMS and/or e-mail. PIN digits may vary between 4-6 digits based on your corporate preferences. In case you forgot your PIN code, or haven’t received one, contact your administrator. Make sure you have got an 8-digit OTC from your administration via SMS/e-mail/phone call/custom application.
OFLN/ONLN – the connection status of the device. OFLN means that the device is offline, ONLN means that the device in online. Contact your administrator whether your device should be online or offline. whether your device should be online or offline. Note: It is preferred for devices to work online in order to make sure that all actions are monitored real-time by the operation center. LCKD/ # - the state of the lock.
Main Screen – The main screen will display the current state of the device. It will guide you through OTC validation process. ARMED – shows that the device is ready to accept an OTC. Date – alternatively, “ARMED” will be changed with the current date C – The temperature of the environment. Time – alternatively, the temperature will be changed with the current time 3 www.bvktechnology.
Unlocking Safe 1. Enter function code “11”. Note: Function code number may vary. Confirm with your administrator. 2. Press green tick button. 3. Enter your PIN code. Note: In case you forgot your PIN code, or haven’t received one, contact your administrator. 4. Press green tick button. 5.Enter your OTC. Note: You should receive your 8-digit OTC code by SMS/e-mail/phone call. Contact your administration to get an OTC. 4 6. Press green tick button. www.bvktechnology.
Note: There is a 30 seconds timeout for each entry (function, PIN code, OTC). In case the entry exceeds 30 seconds, the OTC validation process will restart. The cancel button will bring you back to the first step of your entrance. In case your code is valid the keypad’s buzzer make 2 short and 1 long beep, the led on the keypad will turn green and “OTC Valid. Lock01 Unlocked” message will be displayed. The lock will get unlocked. Unlocking Top Box 1. Enter function code “12”.
5. Enter your OTC. Note: You should receive your 8-digit OTC code by SMS/e-mail/phone call. Contact your administration to get an OTC. 6. Press green tick button. 7. In case your code is valid the keypad’s buzzer make 2 short and 1 long beep, the led on the keypad will turn green and “OTC Valid. Lock02 Unlocked” message will be displayed. The lock will get unlocked. Note: There is a 30 seconds timeout for each entry (function, PIN code, OTC).
1. The close code will appear automatically, after you successfully unlocked the door with an OTC and afterwards locked the it back, on the screen of the keypad. Once you get this code you should contact your administration and report the Close Code. 2. After the administrator assures you that Close Code was issued to the system, press green tick button. Penalty Mode After 10 (default value, can vary) consecutive invalid PIN/OTC entries the device enters 1st penalty mode.
2nd Penalty Mode After 1st penalty mode is closed, in case 5 (default value, can vary) more consecutive invalid PIN/ OTC entries are done, the device enters 2nd penalty mode. Once the device is in 2nd penalty mode it will not accept any OTC entries unless a Penalty Mode Off OTC is entered to the device. To get a Penalty Mode Off OTC, contact your administrator. Once you get the code follow these steps: 8 1. Enter function code “04”. 2. Press green tick button. 3. Enter your PIN 4.
5. Enter Penalty Mode Off OTC. 6. Press green tick button. 7. If a right combination was entered, the device will close its Penalty Mode. Keypad’s buzzer will make 2 short and 1 long beep, the led on the keypad will turn green and “Penalty Mode Closed” message will be displayed. The device will come back to its normal working state and starts accepting OTCs. Manual Time Synchronization OTCaccess locks contain an inner clock named RTC. The clocks must be kept up to date since OTCs are time sensitive.
From time to time, the time on the locks should be updated by manual time synchronization. To get a Manual Time Synchronization OTC, contact your administration. 1. Enter function code “02” 10 2. Press green tick button. www.bvktechnology.
3. Enter your PIN Code 4. Press green tick button. 5. Enter Your OTC 6. Press green tick button. 7. Enter the time value. Note: Enter the time value as you get in your 8. Press green tick button. message. The given time value is in UTC. 11 www.bvktechnology.
Time Lock Time lock is the feature of the lock, that disables entrance outside working hours or days. The lock will not accept any OTCs unless the system is within working hours. Please contact your administrator whether one or multiple time lock settings exist at the locks. Time Delay After entrance of a valid OTC, the system might make you wait for a certain period of time before it opens the lock. This waiting period is called “Time Delay”.
b. OTC might be entered wrong Try to re-enter your Function, PIN code and OTC combination. In case you get the same error and you are sure that your PIN-code is right, the system clock is correct, you are entering the right function & PIN code for that OTC and try re-entering. In case you still get the same error, contact your administrator and ask him to generate a new OTC for you. c. The OTC was used previously OTCs can be used only once. If you re-enter the same OTC, it will not be valid.
OTC is valid, but lock doesn’t open a. Make sure the lock is not stuck. In case you try to turn the knob (handle) of the safe or force the lock to open the door before the beep sound is fully heard, you may cause the lock to stuck. Please make sure 2 short and 1 long beep are clearly heard, then turn the knob or lock handle gently. The lock will be giving you enough time to open before it stops triggering. b. Check the keypad’s screen for which lock is getting unlocked after entering the OTC.
