personal emergency response system User’s Guide
Ver 1.6 – Nov 18, 2014 Copyright © 2014 Intel-GE Care Innovations LLC. All rights reserved. Care Innovations, the Care Innovations logo, and the Caring Icon logo are trademarks of Intel-GE Care Innovations LLC. Intel and the Intel corporate logo are trademarks of Intel Corporation in the United States and/or other countries, used under license.
WHAT’S IN THE BOX WRISTBAND The Wristband is waterproof and designed to be worn at all times. It senses motion and communicates wirelessly with the Clip and the Dock. CLIP DOCK The Clip lives on the Dock at home and is worn or carried when out. It utilizes the latest location and communication technology to talk to the systems.
INTRODUCTION WELCOME TO LINK–MOBILE Care Innovations created Link–Mobile to help people summon and receive help within the early minutes after a life-threatening event like a stroke, car accident, heart attack or fall. Timely response can mean recovering faster and suffering less severe complications. ™ Link–Mobile pairs a cellular Communications Clip to a discreet Wristband.
IN THIS GUIDE BEFORE YOU START Initial Set-up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Activating. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Fitting the Wristband . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8 Testing Communication Between the Wristband and the Communications Clip. . . . . . . . . . . . . . . . . . . . . . . . . . . . .
YOU ST INITIAL SET-UP Prior to using your Link–Mobile system for the first time, it is important to charge all components fully. This will take approximately three hours. To charge the system, plug one end of the white charging cable into the Dock, and insert the other end of the cable into the AC power adaptor. Plug the AC power adaptor into an electrical outlet.
YOU ST a locator tone. There is a battery level indicator on the Dock in front of each component’s charging slot. The battery icons on the Dock show how much charge your components have, even when the components are not attached. All battery level indicator bars will be green and will no longer roll when the system is fully charged. ACTIVATING The Night Mode button (crescent moon) turns off LEDs on Dock to help dim your room (This does not disable LEDs on the Clip and Wristband).
YOU ST FITTING THE WRISTBAND The waterproof Wristband is so comfortable it can be worn around the clock, even when you sleep. To get the most comfortable and stylish fit, you can customize its size. Before fitting your Wristband, you will need to have the following items available to you: scissors, Phillips head screwdriver, and pencil or pen. Begin by cutting the paper ruler from the bottom of the Quick Start Guide.
YOU ST 2. Set the paper ruler on a flat surface and place the Wristband next to it. Ensure that the center of the Wristband is aligned with the middle of your paper ruler measurement. Mark both ends of your measurement onto the Wristband (using a pen or pencil) to indicate where you will need to cut. 3. To best customize the fit of your Wristband, cut just a little off each end at first and wear it at least twenty-four hours.
YOU ST TESTING COMMUNICATION BETWEEN THE WRISTBAND AND THE COMMUNICATIONS CLIP TESTING COMMUNICATION BETWEEN THE CLIP AND THE MOBILE PHONE NETWORK For proper operation, your Wristband needs to be in range of the Communications Clip. This works best at distances less than 150 feet in open air, but this range can diminish based on obstacles such as walls, doors, construction materials, and other electronic systems.
USING Plate. A) To use the Communications Clip’s peg, loop the lanyard line around the peg and back over itself as shown. To wear the Clip via the lanyard, attach the black plastic connector looped through the Clip directly to the connector on the lanyard.
USING • Automatic — The Link–Mobile Wristband senses a possible fall MANUAL ALERT You can send a request for help by squeezing both buttons at the same time on either the Communications Clip or the Wristband until they device vibrates and the LED flashes blue. In acknowledgement of your request, both the Clip and Wristband vibrate and the LED pulses blue continuously. The Clip sends an Alert signal to the Help Center computers.
USING TYPES OF ALERTS Your Link–Mobile system sends Alerts when the Wearer manually requests help by squeezing the buttons on the Wristband or Clip or when the Wristband senses movement indicative of a fall. When calling the Emergency Response Center the following message will be spoken from the Clip “For proper use, hold your Clip up in front of you.
USING Depending on your service plan, this Alert signal triggers one of three actions: 2. NOTE: As a safety feature to protect a confused Wearer, if both buttons are squeezed three or more times within thirty seconds, the Alert cannot be cancelled and will be sent to the Help Center computers. This will be treated as an Alert and, depending on your service plan, predefined response actions will follow. 1. An SMS and email are sent to your designated emergency contacts 2.
USING Activity — If the activity measured by the Wristband is either above or below a threshold set in the Link–Mobile Dashboard, an Alert is sent. No indication of this Alert is portrayed on the Wristband or Clip. Zone — If the Communications Clip enters a restricted map area or leaves a safe map area outside designated hours, an Alert is sent. No indication of this Alert is portrayed on the Wristband or Clip.
USING Service Plan/ Alert Type Personal Personal with Escalation to Professional Professional Emergency Alerts Clip Alert Alert to emergency contacts. Alert to emergency contacts. Unacknowledged roll to Emergency Response Center. After-incident email to emergency contacts. Notification directly to Emergency Response Center. Emergency Response Center calls Wearer and emergency contacts in sequence. After-incident email to emergency contacts.
USING Service Plan/ Alert Type Personal Personal with Escalation to Professional Low Battery (Clip and Wristband) Alert to emergency contacts only. Alert to emergency contacts only. This Alert does not escalate. Monitoring through escalation available with Professional Plus. Wristband Out of Range Alert to emergency contacts only. Alert to emergency contacts only. This Alert does not escalate. Monitoring through escalation available with Professional Plus.
USING USING THE DOCK Finding your Communications Clip If you have misplaced your Communications Clip, press the Find Clip button on the Dock. The battery charge indicator LED bars will roll to indicate that a locate signal has been sent. Provided the Clip is in range of the Dock, your Clip will beep continuously. Cancel the Find Clip feature by pinching both buttons on the Clip or pressing the find button again.
USING FLIGHT MODE AND ALERTS Your devices can be placed in a standby mode, designed to meet FAA requirements for turning off cellular devices during aircraft travel. To enter Flight Mode, press a single button on first the Clip then the Wristband five times in a row. Each press will be accompanied by a brief vibration pulse. To signal you have successfully set the device in Flight Mode, the LED on the unit will blink purple.
USING contact times, and one may configure which Alert notifications each emergency contact will receive, including when (day/time) and how (phone/SMS/email) they will receive them. Zones — Define safe and unsafe locations by drawing on a map. Define expected day and times for each given location. The order in which emergency contacts are contacted by the Emergency Response Center is defined by dragging them into an order and clicking update order.
USING levels and set up Alert notifications levels for unusually high or low levels of activity. One may filter this list to view activity by a date range and drill into hourly by clicking on the bar. Locate Log in at www.Link-Mobile.com, select the Wearer icon, and then click on the Locate icon. One may filter for a given date range of historic locations. From here, one may also make a request for the system to see current location by selecting Locate Now.
USING geography. Click on the map to establish a starting point for a shape which will surround your area of interest, and continue to move the cursor around in a shape which defines your zone. Up to eight outline points may be defined. End defining your shape by double clicking.
TION GUIDE Symptom Items to Check You Should See Resolution Link–Mobile is not working Is there power to charging Dock? Do the Dock LEDs light up when plugged in? Should be plugged into a known working outlet, not controlled by a light switch. Remove A/C adaptor from wall plug, remove cord from adaptor. Replug cord and adaptor. Verify LEDs light up briefly on the Dock.
TION Symptom Items to Check You Should See Resolution Device LEDs light, but not Dock LEDs Have the LEDs on the Dock been put into sleep mode? Confirm LEDs on Clip and Wristband light green when placed on Dock. Press LED Sleep button on Dock twice (like a door bell). Dock LEDs light briefly, but then immediately go back out… Has power to the Dock been interrupted? 1. Remove devices from Dock. 2. Unplug A/C adaptor from wall. 3. Unplug cord from A/C adaptor and Dock. 4.
TION Symptom Items to Check You Should See Resolution Excess Auto Fall Alerts Consider changing from wearing on wrist of “dominant” hand to the other hand. Consider disabling Auto Alert by calling If you still have questions, contact the Emergency Response Center or Customer Care. visiting www.Link-Mobile.com.
TION Symptom Items to Check You Should See Resolution Zone Alerts The Communications Clip generates an Alert based on parameters defined by the Dashboard manager, who defines a geographic area from which the Wearer exits (Safe zone) or enters (Unsafe zone). In ideal conditions, the GPS signal received by the Communications Clip can indicate a location within three meters of actual location.
TION Symptom Items to Check You Should See Resolution Out of Range Alerts The radio link between the Communications Clip and the Wristband can be reliably maintained at distances of up to 150 feet in clear space. A range test can be performed at any time by placing the Communications Clip on the Dock in the desired recharging location and pressing one side of the Wristband button. Do this while wandering around the living space.
TION Symptom Items to Check You Should See No Comms Alerts The Communications Clip requires a cellular signal to send its information to the Emergency Response Center. Atmospheric conditions, a home’s construction materials and interference from other devices can reduce the signal transmission between the Communications Clip and cell towers. Since cellular reception can vary from location to location, the Wearer will receive notice via a red LED on the Clip approx..
TION GUIDE Symptom Items to Check You Should See Resolution Link–Mobile Dashboard is not available The web address is https://www.Link-Mobile.com You should see a prompt for user Contact Customer Care. Proof name (email address) and password. of identify and purchase will be You can select Forgotten your required. Password to have a new password sent to the email address of the Dashboard Manager.
TION Symptom Items to Check You Should See Resolution Location is not updating Being inside large structures (shopping malls) or surrounded by tall buildings may obstruct a view of the sky. This can result in the device not updating location. You should see the last location where the Communications Clip had a view of the sky. The last known location will be indicated on the map by a red dot.
TION Symptom Items to Check You Should See Resolution Emergency contacts receiving/not receiving Alerts The Alert Contacts icon will show which contacts are associated with the Wearer. See the notification parameters, such as type of Alert, day and time to send Alerts. You should see both a valid email address and SMS #. NOTE: The SMS number must be capable of receiving text messages. Update the contact information, time and date, and Alert types to be recorded.
TION SAFETY INFORMATION 6. Adjust only those controls that are covered by the operating instructions. Improper adjustment of other controls may result in damage and will often require extensive work to restore the product to normal operation. Read this information before using your device. Installation Guidelines 1. Read and understand all instructions and save them for future reference. 2. Follow all warnings and instructions marked on the product. 3.
TION Safety Information for Your Device Driving safety Talking on the Communications Clip while driving can distract the driver, result in extreme danger and may be illegal in some states. Remember, safety comes first. Check the laws and regulations relating to use of the device in the areas where you drive. Always obey them. If you must use your device while driving, we recommend: • Give full attention to driving. Driving safely is your first responsibility.
TION • ALWAYS keep the device more than six (6) inches from your pacemaker when the device is turned on. • Do not carry the device in a breast pocket or locate it on the safety belt of your car near your pace maker. • Use the ear opposite the pacemaker to minimize the potential for interference. • If you have any reason to suspect that interference is taking place, remove the device from your immediate area.
TION 7. Do not disassemble this product. If service or repair work is required, contact the Customer Care helpline found in this User’s Guide. 8. Do not overload wall outlets and extension cords. 9. Avoid using during an electrical storm. 10. You may choose to use a surge protector to protect the Dock. 11. Do not use this device to report a gas leak, especially if you are in the vicinity of the gas line.
TION • DO NOT drop your device or subject it to severe shock. When not using, return the Communications Clip to the Dock to avoid possible damage due to mishandling. • DO NOT expose this equipment to rain or spilled beverages. • DO NOT use unauthorized accessories. • DO NOT disassemble the device or its accessories. If service or repair is required, return unit to Care Innovations. If unit is disassembled, the risk of electric shock or fire may result.
TION – Consult the dealer or an experienced radio / TV technician for help. Compliance with Other FCC Regulations Operating procedures Never violate any of the following Rules and Regulations of the FCC when using your device. Such violations are punishable by fine, imprisonment or both. • Never use obscene, indecent, or profane language. • Never use your device to send false distress signals.
TION LED AND VIBRATION CODES Device LED Color Meaning Green • Clip and Wristband — LED turns green for five seconds when successfully placed on Dock to charge, flashes green while charging, then turns steady green on the Dock when fully charged • When testing if Wristband is in range of Clip, Wristband flashes Green three times • Clip flashes green 1-3 times to indicate successful GSM test – 1=low strength signal, 3= strong.
TION Vibration • Wristband will vibrate four times on fall detection • Clip and Wristband will vibrate four times if the other device is triggered (pinched), and once on single button press when testing Wristband distance to Clip. Button Presses • Activate Alarm — Blue LED rapid flash four times and vibrate with four pulses • Cancel Alarm — Green LED flash and vibrate four times with halting of continual pulses.
TION CONTACT INFORMATION Our Customer Care team can help address any questions or concerns that you have with your system. Please contact your Care Innovations Customer Care representative at (855) 885-CARE (2273). Please note, due to concerns with your privacy, we cannot accept email requests for new service, returns, changes in emergency contact or Wearer contact information, or lock box code changes.
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