Just click "QUESTIONS",you will get answer Our service email address:service@bsimb.cc 1.How to activate the frame 2 How to copy pictures or delete pictures 3.When I bind the email address,I get a message "the frame has bound the email user" 4.Your request to bind this email address to the frame was declined by the frame owner. 5.The frame can not receive any photos any more 6.Warranty Period 7.FTP server on computer 8.How to connect wifi to the frame with remote control 9.The wifi shows disable 10.
33.Can you download entire Iphone camera roll at once,or have to go picture by picture or by album 34. Get a disabled error message after connect to Wifi 35.Can this work without being plugged in 36.Can this frame play picture and video in the same slideshow 37.How can i note when the wifi digital frame received pictures 38.Can I setup 2 frames in different locations to one account? So I send one email and both frames get updated. 39. The number of bound users exceeds the limit 40.
Question 1: How to activate the frame Solution First ,download the BSIMB PHOTO APP in Google Play or App Store,then create an account to activate the frame. How to activate the cloud frame Step 1. Please sign up an account in BSIMB PHOTO APP ,and then log in. You have to enter an available email address of yours,after the frame is activted ,the email address is automatically bound to the frame ,you can send pictures directly ,you do not have to bind it to the frame again. Step 2.
It will pop up the message"waiting for confirmation".Tap the refresh button at the upper right of the interface. Step 4. Start to send pictures via BSIMB PHOTO APP. Tap [Files] in user interface. Choose [Photo] or [Video] and check the picture or video you want to share. Then tap [Sure] to confirm your selection and choose [Devices] that you want to upload. Tap the upper right button to send it. After process of sending is completed. A pop up message [Sent successfully] will show on your smart device.
Question 2: How to copy pictures or delete pictures Solution If you want to copy pictures to your USB drive or SD card ,please insert a external device to the frame first.You can choose all the pictures once or several pictures as you want. Tip:Do not choose[ALL],only you choose [Internal Storage] or [USB], you could copy pictures from USB drive to internal storage or copy pictures from internal storage to USB drive.
Question 3:Get a message "the frame has bound the email user" Solution When you activate the frame ,you have to enter an email address,the email address is automatically bound to the frame ,you do not have to bind it again. If you wanna bind a new email address to the frame ,send an email with subject [ bd+frame ID] to frame's email to bind the frame. For example [bd KESEU8D]. You can find frame ID and frame’s email address in[Settings>Device info] of the frame.
Question 4:Your request to bind this email address to the frame was declined by the frame owner. Solution It is because when you send a email to bind the frame ,there exists a picture in your email,be it is in the text or where is signed. But it does not matter ,just accept the user in [Settings>User Management],then you will get a reply also,it indicates you successfully bind your device to the frame.
Question 5:The frame can not receive any photos any more Solution First ,please make sure the frame is connected to the available wifi.If so ,the frame still can not receive any pictures.Please reset the frame to have a try or contact us to get another solution. Reset Step: The reset step is [Settings>System Settings>Factory date reset>Reset device] Copy Step: 1.Insert a USB drive 2.
Question 6:Warranty Period Solution Please provide us the order ID on Amazon via our customer service email address service@bsimb.cc We will check the order information and then help you to register the warranty of the item for you.
Question 7:FTP server on computer Solution As our BSIMB PHOTO APP only supports smart phone ,not available for iPad or laptop.But the frame can support to transfer files with the FTP server. 1. Connect with same WiFi IP address; 2. Tap [Settings>PC control>Start] to get FTP link and use FTP link that shown on the frame to access to FTP server. 3.Create a new folder ,then enter the ftp link as picture shows. 4.After you enter the link ,please press enter on the keyboard.It shows as the below picture.
Question 8:How to connect wifi to the frame with remote control Solution The problem may exists on cloud frame with remote control ,not touch screen. After you finish entering the password ,please press the【Back Arrow】on the remote control Before you use the remote control,please remove the film on the battery of it.
Question 9:The wifi shows disable Solution Please choose the disable wifi and select the button "forget" to reconnect the wifi to the frame.
Question 10:The frame can not read the SD card or USB drive Solution The frame supports SD card or USB drive with format FAT32 up to 32GB. Please check the format on your laptop. If the format is right,please contact us for help.The service email address is service@bsimb.
Question 11:Motion sensor does work Solution First,please make sure the button is turned on in [Settings>System setup>Display>Motion Sensor] Second ,please turn off the Auto on/off function as it has the priority.
Question 12:How to add caption to the picture Solution Before you send the picture ,you can add captions on the picture ,then send it to your frame.
Question 13:My phone can not send pictures any more Solution Please download the app "Ourphone" to have a try. Could you please provide us your phone model if possible? The app Ourphoto has the similar functions as the BSIMB PHOTO APP,but it is more compitable with different phones.
Question 14:No user request in user management Solution Please make sure your frame is connected to the available wifi ,if so ,please try to reset the frame in [Settings>System settings>Factory reset date>reset] Once the frame is reset ,all the information will be deleted. So if you sent some important pictures to your frame ,please first copy them to your USB drive.
Question 15:The logic of the sequential display for pictures Solution It is not the name or when the pictures are taken but when the picture is sent to the frame that decides the sequentience. If you want to a certain picture displayed first ,you need to send it to the frame at last. If you want to display the pictures in SD card or USB drive ,the last one transferred to the USB drive will display firstly in your frame.
Question 16:Pictures are enlarged and cut off on the frame Solution You can adjust the size of the picture to fit for the frame in [Settings>Album settings>Full Screen]. The pictures can be displayed in full size or the original size . The principle is the same as that of the pictures on your phone. It is dominated by the method you take the photos,you take it vertically or horizontally ,resulting the different effects. Not all pictures can be reviewed in full size of your phone.
Question 17:How to set up Auto on/off function Solution Auto On and Auto Off Turn on [Auto On/Off] in [System Settings]. And set [Auto On Time] ,[Auto Off Time] and [Repeat]. Then cloud frame will auto power on or power off as you set.
Question 18:Music can be displayed in 3 modes Solution
Question 19:Auto rotate Function Solution The frame is built in gravity sensor and support auto rotate function.
Question 20:How to bind other users on APP Solution Every frame only has one main user which activates the frame ,the other users have to bind the frame via [Other Device]. How to bind other device Tap [Devices ] in user interface of BSIMB PHOTO APP. Then tap [+] on the upper right of [Other Devices].Then enter Device name(customized and you could name it at will) and frame ID and tap [Submit] to bind this device. You can find frame ID in [Settings>Device info] of the frame.
Question 21:The email address existed Solution Please change the email address as it is customized at your will,for example,if your enter"Milter",you can add some characters or numbers,like"Milter123"or "Milterframe".
Question 22:the app stops working（blank screen,touch screen AK) Solution Please contact us to solve the issue ,the app has to be updated.We will send a file to you .
Question 23:the frame is frozen on the logo interface Solution Please contact us to solve the issue ,the app has to be updated.We will send a file to you.
Question 24:Can not get the frame ID Solution Our frame only works with 2.4GHz networks, 5GHz newworkds is not supportable. Please double check if you have connected the frame to available WiFi networks. Maybe the wifi is not stable enough ,please wait and have a try again later or connect to another supportable Wifi or test with the hotspot on your smartphone .
Question 25:Device does not exist Solution As the frame is not named in a certain method,so it pops up the error, please contact us via the our service email address to give you a solution.
Question 26:Remote doesn't work Solution Please remove the film on the battery of the remote control first. Then you can use your camera on your phone to see whether the indicator light can turn into red when you press the buttons on the remote control. If so ,the remote is good ,if not ,maybe the battery is damaged ,please try to exchange the battery,the model is CR2025-3V.
Question 27:No reply to the binding request on Facebook Solution As the partner photo is updated ,after you send the bound request ,then you can accept the Facebook user in [Settings>User Management],your Facebook account is bound to the frame,you can send pictures like sending messages directly.You will not get a reply any more.
Question 28:How to factory reset the frame Solution Please reset the frame in [Settings>System Settings>Factory date reset>Reset device]
Question 29:Get card not supported error Solution Our frame support SD card or USB drive with format FAT32 up to 32GB,please check the format on your laptop.
Question 30:How far away can the remote control reach Solution About 3 metres
Question 31:When enter frame id on APP,get the message "the device name already exists" Solution When you activate your frame via the BSIMB PHOTO APP,you have to enter the frame name and frame ID,the frame name can be customized at your will.If it pops up a message like this ,please just change the frame name to have a try,such as add some characters of numbers.
Question 32:Received error message“cloud photo frame has stopped” Solution Please take a picture of the issue to our customer service email address ,we will reflect the issue to our technical team to figure out the problem.
Question 33:Can you download entire Iphone camera roll at once, or have to go picture by picture or by album Solution Our BSIMB PHOTO APP can send pictures up to 9 at a time ,but you can use the usb cable to transfer all the pictures from your laptop to your frame at a time. You can also copy your pictures to a SD card or a USB drive with format FAT32 up to 32GB ,then copy them to your frame. There is another way to transfer pictures via FTP Server.About the detailed process please refer to question 7.
Question 34:Get a disabled error message after connect to Wifi Solution Please choose the disable wifi and select the button "forget" to reconnect the wifi to the frame.
Question 35:Can this work without being plugged in Solution The frame is built in no battery ,it has to be plugged all the time for use.
Question 36:Can this frame play picture and video in the same slideshow Solution Sorry to tell you that ,the pictures and videos can not be displayed at the same time. You have to display them separately.
Question 37:How can i note when the wifi digital frame received pictures Solution When the pictures are sent to your frame ,the frame will pop up a message at the top of the frame. And you can tap the album ,you can also clearly know which user the pictures come from.
Question 38:Can I setup 2 frames in different locations to one account? Solution Absolutely you can do that ,an account can activate multiple frames,then you can send pictures to all the frames via app or email at the same time.
Question 39:The number of bound users exceeds the limit Solution Every frame can be bound up to 30 users ,if it shows the users exceeds the limites ,please delete some users.
Question 40:How to show or hide the caption, date and time of picture during slideshow Solution You can set it up in [Settings>Album setting>description].Turn off the button ,then the pictures will not show the date and time with the version above 1.1.
Question 41:How to connect to another available WiFi Solution If you want to change another wifi ,please just select the wifi and choose the button"forget",then you can connect the wifi you want to connect.
Question 42:Is there any online user manual or operation manual? Solution We have a video on how to set up the frame,please refer to the link: https://www.amazon.com/stores/page/6A0518A5-B8D6-483F-853FDA1A0B9285A7?ingress=2&visitId=8c4d5114-fbf6-4680-8916-e05aee1f4216&ref_=ast_bln If you want a electric user manual ,please contact us and tell us the model of the frame,we will provide you the user manual.
Question 43:How to view all the photos that have been sent to the frame Solution You can review the pictures in internal storage,just tap the menu album.And choose [Internal Storage].
Question 44:Where to check the available internal Storage on the frame? Solution Please check the available storage in [Settings>About>Internal Storage].
Question 45:Does this frame support 5GHz wifi? Solution Our cloud frame only supports 2.4GHz network ,not for 5GHz or hidden networks.
Question 46:Can I set this up at my house using my wifi and then bring it to grandma and switch to her wifi without losing anything Solution Yes ,all the information will not lose,please do not worry .
Question 47:Can I order a replacement of accessories, like stand, remote, power cord ? Solution Sorry to tell you that we have no accessories for selling ,if you lost your cord or remote control,please contact us for help.
Question 48:From phone it says pictures have been sent, but they don’t show up on the frame. Solution First ,please make sure your frame has been connected to the available wifi. Second,please check whether your pictures are sent successfully,you can check in [Messages]of the app. Excluded the above two situations,please try to reset the frame to have a try. Before you reset the frame ,please copy the pictures to your SD card or USB drive . If any questions ,please feel free to contact us.
Question 49:Get message"City name cannot be empty" Solution Please first enter a city name before you get to the next interface.
Question 50:Does the frame receive pictures sent from app or email when it's not connected to WiFi or unplugged Solution Usually ,the server can keep the pictures for 48 hours ,when you send the pictures ,the frame is not connected to the wifi ,after you turn on the frame ,and reconnect the wifi ,the frame can receive the pictures in 48 hours.
Question 51:How long do photos take to upload via email? Solution It takes 5-15 minites.
Question 52:What's the life of the remote? Solution It is decided by the frequency you use the remote control,if the power of the battery runs out ,you have to replace the battery ,the model is CR2025-3V.
Question 53:How to add photos to the “Favorites” list Solution Only the pictures in the internal storage can be added to the favorites.Tap the picture ,the a tool bar will appear at the bottom of the picture ,you can see a button like a heart,then you can add photos to the favorites.
Question 54: Is there any other way to upload photos to the frame other than wifi? Solution Yes ,you can directly copy pictures to your frame via USB drive or SD card,or you can use the USB cable to transfer pictures from your laptop.
Question 55:How to share pictures from facebook to the frame after binding Solution After the frame is activated by app ,then you can bind your Facebook account to your frame ,just accept the user in [User Management],sending pictures is like sending messages.
Question 56:Can the pictures be transfered to a mac computer via usb cable Solution Yes ,absolutely ,but you have to install a Android file transfer on your mac laptop,then you can transfer pictures to your laptop from your frame.
Question 57:Can you manage and delete photos/musics/videos on the frame through the app Solution Sorry to tell you that you can not manage it via app ,you have to do this on the frame.It is rather easy.
Question 58:Can I lock the device (password protect or similar) so others can't access its settings Solution No ,the frame can not be locked like a computer.
Question 59:Are my pictures being sent to the servers before they get to my frame when using the app? Solution Yes ,the pictures will be sent to the server first ,then downloaded to the frame. But the server only preserve pictures temporarily. Our frames use secure device grid(SDG) for encrypted safe end to end encrypted communication between the APP and the frames, it ensures that pictures or videos are kept private and only decrypted and stored locally on the frame.
Question 60:Does this frame synch with Google photos? Solution No, this Wi-Fi photo frame doesn't support synch with Google photos.
Question 61: How long for emailed images (not sent thru app) to reach the frame Solution It takes more time than the app.Usually it takes 5-15 minutes to get to the frame. You can share pictures via app,email,Facebook and Twitter.
Question 62: No matter what city i enter, it always says "invalid" . How do i fix it? Solution First ,please make sure the frame is connected to the available wifi. Then you can enter the city name before you get to the next interface. You can also tap "skip" to get to the UI interface directly.
