Troubleshooting Guide Version 1.00.00.
Table of Contents SECTION 01: General Instructions I. Registering and Setting Up Bryton Active A. Troubleshooting 5 5 6 II. Add Device to Bryton Active 6 III. Firmware Updates 6 A. Update Via Bryton Update Tool (All Models) 6 B. Update Via WiFi 7 C. Update Via Bryton Active App 7 IV. Smart Notification Setup 7 A. Setup Smart Notifications - Bryton Active App 7 B. Enable/Disable Smart Notifications from Device* 8 V. Creating a Route in Bryton Active 8 VI.
A. Causes of Inaccurate Readings: 20 B. Calibration: 20 SECTION 02: Rider 750 Instructions & FAQs I. Meter Page Navigation & Options 22 22 A. Access Quick Status Menu 22 B. Progress Through Data Pages 22 C. Change Data Field 22 D. Change Number of Data Fields 22 E. Add/Remove a Data Page 23 F. Return to Home Screen 23 II. Bike Profiles 24 A. Change Bike Profiles 24 B. Rename Bike Profile 24 III. Sensors A. Add/Remove/Rename a Sensor IV. Settings Menus 24 24 25 A.
F. Add/Remove a Data Page SECTION 04: Software Troubleshooting 30 31 I. General Bluetooth Troubleshooting 31 II. Force Restart/Reset Device: 32 III. Factory Reset Device: 33 IV. Manually Add Ride From Device to Bryton Active: 33 V. Memory Full: 34 VI. “Please Update Your App” Error 35 VII. Not Synced to Bryton Active AND Strava 35 VIII. Not Synced to Bryton Active: 36 IX. Not Synced to Strava: 37 X. Komoot Map Not Appearing in My Routes 38 XI.
B. Battery Does Not Retain Charge: 48 C. Device Does not Display Charging Notification: 49 D. Tips to Extend the Battery Life of a Bryton Cycling Computer 49 VII. Water Damage 50 VIII. EOL Outdated and Vintage Products: 51 SECTION 06: Device/Software Compatibility 53 I. Bryton Update Tool 53 II. Bryton Active App 53 III. Training/Workout Device Compatibility 54 IV. Bryton Mount 54 Pg.
SECTION 01: General Instructions _________________________________________________________________________ I. Registering and Setting Up Bryton Active The Bryton Active app allows users to easily keep track of workouts and history, automatically Sync Tracks, set up Smart Notifications*, personalize workouts, customize settings/data grid in real-time*, plan routes*, plan workouts*, sync Tracks with Strava/TrainingPeaks/Selfloops, and sync routes with Strava/Komoot/RideWithGPS*.
A. Troubleshooting 1. Verification Email Not Received If you are unable to receive a verification email, please be sure to check your SPAM folder. If after checking your SPAM and TRASH folders you are still unable to receive the account verification email, please contact support_us@brytoncorp.net and describe the issue, including your Bryton Active account email address as well as screenshots of any errors that may appear. 2.
Bryton Update Tool Link: https://www.brytonsport.com/#/supportResult?tag=BrytonTool *Not Compatible with: Rider 60, 50, 40, 35, 30, 21, 20+, 20 and Cardio 60, 40, 35, 30 B. Update Via WiFi In the device’s menu, select “Data Sync”. If a WiFi network has not already been added to the device, you will be prompted to select an available network.
5. Enable Active 6. Restart App B. Enable/Disable Smart Notifications from Device* 1. In your device, navigate to: [Menu] > Settings > General > Bluetooth > [Notification] 2. Select On/Off *Rider One/10/15 units require Smart Notifications to be enabled/disabled through the Bryton Active app. Please see Bryton Active app smart notifications setup for instructions. V.
VI. Add POI / Peak Data to Follow Track Before attempting to upload a Route to your device or add POI information to an existing Route, please ensure that your device is compatible with this feature. Also ensure that you have already imported a route or planned a trip and that it appears in "My Route". 1. In Bryton Active, navigate to the "Course" tab and select "My Route" 2. Find the route you would like to add POI/Peak information to 3. After opening, press the POI tab on the left of the screen. 4.
Before enabling Strava/Komoot/RideWithGPS/Relive Auto Sync, please ensure that your device is compatible with this feature and has already been synced and is currently connected with Bryton Active. Please contact support_us@brytoncorp.net if you have any questions. In order to enable Komoot/Strava/RideWithGPS/Relive Route Auto Sync, follow the instructions provided below: 1. Open the Bryton Active App and Navigate to the "Course" tab 2. Toggle Strava/Komoot/RideWithGPS/Relive 3.
4. Select the files you would like to sync and choose Upload It may still take a few minutes for the rides to appear on Strava. If the rides still do not appear in the list of activities or if you get a "fail" notification, please contact support_us@brytoncorp.net *Please note: Enabling Strava Auto Sync will also enable Strava Route Auto Sync. IX. Enable TrainingPeaks Auto Sync In order to enable TrainingPeaks Auto Sync, please follow the instructions below: 1.
After enabling "Selfloops Auto Sync", Bryton Active will only upload NEW activities to Selfloops (ones that are synced with Bryton Active only after this is enabled). If you would like to sync rides that are already saved on your device or if after syncing device with Bryton Active the rides do not appear on Selfloops within an hour, please follow the instructions below: 1. Using the original USB cable, plug the Bryton device into your PC. 2.
2. Open the “Files” app and locate the downloaded file. 3. Press the file and select “open with Active” 4. In the Bryton Active App, name the file and save. This route will now appear in “My Routes” *Please note: After importing the route, the name can no longer be changed. When importing routes, results may vary. C. Upload Route to Device: Before attempting to upload an imported Route to your device, please ensure that your device is compatible with this feature. 1.
5. Unplug device and power on, allowing device to acquire satellite connection for a few minutes. The map should then successfully load and appear on the device. B. Rider 750 In order to manually add a map to Rider 750, please follow the instructions below: 1. Download the desired map zip file from the official Bryton Website. Please unzip it. Please do not rename the file(s) or change the file extension(s) in the unzipped folder, as this may cause errors to occur. 2.
5. Navigate to "My Routes" in the "Course" tab 6. The route should appear in this list. In order to sync the route with your device, ensure you are connected via bluetooth and follow the instructions below: 1. Navigate to "My Routes" in the "Course" Tab 2. Select Route you would like to Sync 3. In the top right corner, press the device icon (if the device is not connected, you will receive a notification). 4. Allow a few minutes for the route to send to the device.
If the above has been verified, please follow the instructions below to create a training/workout in Bryton Active: 1. Open Bryton Active and select “Workout” in the “Course” tab 2. Select “Add” and choose which the preferred interval type. (This step can be repeated) 3. Edit the Training Plan according to the workout you would like to customize. 4. When finished modifying, create a name for the workout and press [Save] to save the workout 5. After saving, you will be brought to the Training List screen.
A. Supported Devices - Rider 450 - Aero 60 - Rider 420 - Rider 750 If the option does not appear in your Bryton Active app, it is possible that your device or current firmware version does not support App Trainings/Workouts. Please ensure that your device is updated and contact support_us@brytoncorp.net if you have any questions. If the above has been verified, please follow the instructions below to sync trainings from TrainingPeaks with your Bryton Active app: 1.
If after pairing a speed sensor with a compatible Bryton device, it is important to ensure that the correct speed detection priority has been set: On Device 1. On your device, navigate to Bike Profile and select the Bike number you would like to use 2. Once a bike profile has been determined, select Speed Source and ensure that “Priority 1” is set to Speed or Speed/CAD and “Priority 2” to GPS (This will tell the device to first look for speed readings from a sensor before using a GPS reading for speed).
*When trying to pair a sensor with a Bryton device, please be sure to check the type of connection that the sensor uses and whether it is compatible with the device you are trying to pair it with (ANT+ and/or BLE). This can be found in the device user manual and on our website. Battery Replacement: It is recommended to change the battery inside Bryton Cadence sensors every 6 months to one year (results may vary depending on frequency of use).
To replace the battery, gently twist the back cover of the sensor to the unlock position and remove the cap (being careful not to bend any of the metal components inside of it). Remove and safely discard the spent battery. Take the new battery and place the positive side of the battery to face the end cap with the negative end facing toward the sensor. Gently replace the end cap and turn toward the locked position. Once locked in place, move/use the sensor until a green blinking light appears.
1. In Bryton Active App In the “Settings” tab of the Bryton Active app, enable “Auto Cal. Alt.”. This will allow the device altitude to be recalibrated every time it is connected to the Bryton Active App. In order to manually calibrate the altitude, in the “Settings” tab, select “Alt. Cal.” Move the arrows up and down to increase/decrease the altitude reading, or press the number and type in the desired altitude. After the desired reading has been set, press “Calibrate” to sync the altitude with the device.
SECTION 02: Rider 750 Instructions & FAQs _________________________________________________________________________ I. Meter Page Navigation & Options A. Access Quick Status Menu The quick status menu with connectivity and sensor status information can be accessed from any Meter page by single tapping anywhere on the screen. The quick status menu will automatically close after a few seconds or can be manually closed by pressing outside of the quick status menu area. B.
Open the Bryton Active app and open the “Settings” tab. Under “Settings”, select “Bike Settings” and press the right arrow to open the menu of the desired bike profile. In the bike profile, select “Grid Settings”. The number of available data pages will be displayed. Press the right toggle button next to each of the data pages you would like to enable/disable. To modify the data fields on each enabled data page, press the page number to enter the menu.
II. Bike Profiles A. Change Bike Profiles To switch between bike profiles, from the HOME screen on the Rider 750 use the left and right arrows to switch between the 3 available Bike Profiles. B. Rename Bike Profile Bryton Active App: In the Bryton Active app, go to the “Settings” tab. With the Rider 750 powered on and paired to the Bryton active, select “Bike Settings”. To change the name of each bike profile, simply press on the current name and type in the desired profile name.
To rename a sensor, from the “Sensors” menu, the paired sensors in the sensor pool will be listed under “Manage Sensors”. Press the desired sensor to open its menu. From here, the sensor can be renamed by pressing the edit icon next to its Display Name. Once modification is complete, press the back button in the upper left corner to save and exit. IV. Settings Menus A. CAD / Power with 0 This setting will enable/disable zero averaging for Cadence and Power recordings in an activity.
D. Change Date Format To change the date format on the Rider 750, from the Home screen, press the Settings icon in the bottom left corner of the screen. Then go to: Settings Icon SYSTEM > SYSTEM SETTINGS > TIME/UNIT > DATE FORMAT > [choose date format] E. Change Unit of Measurement To change the Unit of Measurement on the Rider 750 between KM and MI, from the Home screen, press the Settings icon in the bottom left corner of the screen.
V. FAQs A. Internet for Follow Track After a track has been successfully loaded to the Rider 750, an internet connection is not necessary to follow the track. However, with a stable Bluetooth connection to a smart phone with internet access, the Rider 750 will be able to reroute rides when riding off track. B. Navigation / Follow Track with App in Background 1.
E. Factory Reset Device To Factory Reset the Rider 750, from the device go to: SETTINGS> SYSTEM > DATA RESET. Please note, this will delete all files, settings and profiles from the device. Be sure to back up any rides or information before performing a data reset. Pg.
SECTION 03: Rider 860 Instructions & FAQs _________________________________________________________________________ I. Cycling Page A. Access Quick Settings Menu The quick settings menu can be accessed from any Cycling page by swiping down slowly on the screen. The quick settings menu can be closed by swiping up on the screen. B. Return to Home Screen In order to return back to the Home screen from any Cycling page, simply swipe down slowly on the screen to access the quick settings menu.
F. Add/Remove a Data Page In order to modify data pages, enter the Grid Settings menu from the settings menu from the home screen (Settings > Grid Settings) or the quick settings menu in the cycling page screen (swipe down to access quick settings and select “grid settings”). The number of available data pages will be displayed. Press the right toggle button next to each of the data pages you would like to enable/disable.
SECTION 04: Software Troubleshooting _________________________________________________________________________ I. General Bluetooth Troubleshooting When trying to use any type of Bluetooth operation between your phone and Bryton device, please ensure that both Location/GPS and Bluetooth are turned on. Also ensure that Bluetooth is turned on on your Bryton Device (for instructions, please see device-specific User Manual). If still unable to pair/detect device via Bluetooth: A.
6. Restart App and retry Clear Bluetooth Cache 1. Go to Settings 2. Select “Application Manager” 3. Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner) 4. Select Bluetooth from the now larger list of Applications 5. Select Storage 6. Tap Clear Cache 7. Go back 8. Finally restart the phone B. iOS 1. In settings, navigate to "Bluetooth" 2. Find Device in list and remove connection 3. Turn off bluetooth and close Bryton Active app in background 4.
- Rider 530: Press and hold [Power]+[Back]+[OK] buttons simultaneously for 2 seconds. - Rider 410/450 & Aero 60: Press and hold [OK]+[Back]+[UP]+[DOWN] buttons simultaneously for 2 seconds. - Rider 320/420: Press and hold [Power] + [Stop] (back two) buttons simultaneously for 2 seconds.
If the rides still do not appear in the list of activities or if you get a "fail" notification, please contact support_us@brytoncorp.net V. Memory Full: *If after recording a ride you do not see the record in the activities or the device's internal memory (when plugged into the PC), your device's memory may be full. In order to free up device memory, please follow the step-by-step instructions below: 1. Connect your device to your PC using its original USB cable. 2.
VI. “Please Update Your App” Error If the message "please update your app" or “Please Update your APP to the Latest Version” appears on the device screen, please follow the below instructions to clear the error: 1. Please ensure that older versions of the Bryton App have been completely removed from your phone. After uninstalling older versions, be sure to restart the phone. 2. Open the Bryton Active app and go to "Device Manager" under the "Settings" tab. 3.
4. In the upper right corner, press the (+) button 5. Drag and drop the files onto this screen. *If the rides still do not appear in the list of activities or if you get a "fail" notification, please contact support_us@brytoncorp.net Before syncing the Rides with Bryton Active, ensure that "Strava Auto Sync" is enabled in the Bryton Active App. 1. Open the Bryton Active App and click on the "Profile" tab 2. Select "3rd Party Account Link" 3. Select "Strava" 4. Enable "Strava Auto Sync" 5.
1. Using the original USB cable, plug the Bryton device into your PC. 2. In the main Bryton directory/folder, locate the file(s) that were unable to sync (these files will be in .fit format). To easily locate the ride, sort files by Date. 3. After finding the file(s), navigate to https://active.brytonsport.com in your web browser 4. In the upper right corner, press the (+) button 5. Drag and drop the files onto this screen.
X. Komoot Map Not Appearing in My Routes If after planning a route in Komoot it does not appear in the “My Routes” section of the Bryton Active app, please follow some of the troubleshooting tips below: In Komoot: - The region of your “Starting Location” must be unlocked in order for the Route to be visible in Bryton Active. After saving your tour in Komoot, an option may appear in the menu bar that says “Unlock Regions”.
Android: 1. Go to Phone Settings and select "Apps" 2. Select Menu/Options in the top right of the screen (may be different in some Android phones) 3. Select "Special Access" 4. Select "Notification Access" 5. Enable Active 6. Restart App and retry If the problem persists: 1. Go to Settings 2. Select “Application Manager” 3. Display system apps (you may need to either swipe left/right or choose from the menu in the top right corner) 4. Select Bluetooth from the now larger list of Applications 5.
6. Test Speed again [IF USING SPEED SENSOR] 2. Next select "Bike Settings" and enable either Bike 1 or 2 3. Under the selected Bike profile, select Spd Source 4. Set Priority 1 to "Speed" or "Speed/CAD" (if using a cadence sensor), Priority 2 to "Speed" or "Speed/CAD" (whichever was not selected as priority 1) and Priority 3 to GPS. 5. Test Speed again Changing Settings on Device 1. Power on Device and navigate to the "Bike Profile" (please refer to the user manual for more information) [IF USING GPS] 2.
Device Case If putting a case on your device, it is important to ensure that the barometric port, tiny hole generally found on the back of the device, is not covered as this may adversely affect the elevation reading. For more information, please see the device manual. B. Calibration: In order to ensure the most accurate reading, the altitude will need to be calibrated before every ride.
- Dense tree or cloud cover - Buildings - Bridges or tunnels - Geographic Formations (hills or mountains) - Other large objects or sky obstructions B. Grade/Elevation Data For applicable Bryton Devices, altitude measurement is done through a Barometric Altimeter, which measures the changes in air pressure in order to determine changes in altitude. Because of this, readings may be different from map-based readings (such as Strava) and result in slightly higher/lower readings.
If you are experiencing difficulties syncing or connecting your Rider 405 GPS Cycle Computer that you purchased online to your Bryton Active Account, that is because the Rider 405 is a China-Region only device. The Rider 405 can only operate with the corresponding China-Region software and the China-Region App Server. Because of this, all 3rd party services will not function properly and devices will be unable to be paired with the Global Bryton App that is available on the Google Play / iOS App Store.
SECTION 05: Hardware Troubleshooting _________________________________________________________________________ I. Screen Condensation / Fogging The appearance of fogging or moisture buildup inside of the device screen is a common occurrence caused by condensation and normally does not signify water damage.
Speed Sensor Not Displaying Speed: If after pairing a speed sensor with a compatible Bryton device, it is important to ensure that the correct speed detection priority has been set: On Device 1. On your device, navigate to Bike Profile and select the Bike number you would like to use 2.
2. Select [Scan] and move/rotate the sensor to activate it (the sensor will blink green when powered on) *When trying to pair a sensor with a Bryton device, please be sure to check the type of connection that the sensor uses and whether it is compatible with the device you are trying to pair it with (ANT+ and/or BLE). This can be found in the device user manual and on our website.
To replace the battery, gently twist the back cover of the sensor to the unlock position and remove the cap (being careful not to bend any of the metal components inside of it). Remove and safely discard the spent battery. Take the new battery and place the positive side of the battery to face the end cap with the negative end facing toward the sensor. Gently replace the end cap and turn toward the locked position. Once locked in place, move/use the sensor until a green blinking light appears.
Button Unresponsive If one or more buttons have become unresponsive and are not registered by the device, please contact your nearest Bryton Dealer right away for repair in order to prevent further damage. It is also possible to contact Bryton Support at support_us@brytoncorp.net. Please be sure to provide photos as well as your full 16-digit UUID and a copy of your receipt/digital invoice. V.
- Using the original Bryton USB cable, plug the device into a wall charger and allow it to charge for at least 6 hours. (In some cases the device will not show a charging icon but still may be accepting charge). If this does not work, try a different USB cable (if the second USB cable works, it may mean that your Bryton cable has sustained damage). - Plug the device into the PC using the original Bryton USB cable. Using the Bryton Update tool, update the device and allow it to charge for at least 6 hours.
System Settings that Can Be Adjusted to Extend Battery Life - Battery Saver Mode - Lower Backlight Intensity (in compatible devices) - Enable Backlight Timeout - Disable Alerts / Keytones - Disable Bluetooth / ANT+ - Disable Wi-Fi - Enable Smart Data Recording - Disable GLONASS/ GALILEO / QZSS / BEIDOU from GPS settings VII. Water Damage Water damage occurs when the seal that provides water resistance to the device has failed or been altered.
VIII. EOL Outdated and Vintage Products: Owners of Bryton Cycle Computers, Sensors, Watches and other fitness products may receive service and parts from Bryton service providers for 2 years after the product is no longer manufactured or announced to be End of Life (or longer where required by law). Bryton reserves the right to discontinue support for products that have been announced to be End of Life (EOL).
*Any authorized translation issued by Bryton Sport or affiliates of this end-of-life product list is intended to help customers understand the content as described in the English version. This translation is the result of a commercially reasonable effort to inform users, however if there are discrepancies between the English and translated document, please refer to the English version, which is considered authoritative. Pg.
SECTION 06: Device/Software Compatibility _________________________________________________________________________ I. Bryton Update Tool A. Device Compatibility Some previous generation Bryton devices may not be fully compatible with the Bryton Update tool. For Rider 60, 50, 40, 35, 30, 21, 20+, 20 and Cardio 60, 40, 35, 30 devices, please use Bryton Bridge 2 to save riding records as bdx/gpx files. These files can then be manually uploaded to your Bryton account at https://active.brytonsport.
III. Training/Workout Device Compatibility Before creating/synchronizing a training from Bryton Active, please ensure that the device you are using is compatible with this feature. Although able to do workouts on the device, not all devices are compatible with this feature in the Bryton Active app. Please see the list of currently supported devices below: A.
