Basic User’s Guide DCP-J4110DW Version A UK/IRE/GEN
If you need to call Customer Service Complete the following information for future reference: Model Number: DCP-J4110DW Serial Number: 1 Date of Purchase: Place of Purchase: 1 The serial number is on the back of the unit. Retain this User's Guide with your sales receipt as a permanent record of your purchase, in the event of theft, fire or warranty service. Register your product on-line at http://www.brother.com/registration/ © 2012 Brother Industries, Ltd. All rights reserved.
User's Guides and where do I find them? Which Guide? What's in it? Where is it? Product Safety Guide Read this Guide first. Read the Safety Instructions before you set up your machine. See this Guide for trademarks and legal limitations. Printed / In the box Quick Setup Guide Follow the instructions for setting up your machine, and installing the drivers and software for the operating system and connection type you are using.
Table of Contents (Basic User’s Guide) 1 General information 1 Using the documentation .......................................................................................1 Symbols and conventions used in the documentation ....................................1 Accessing the Advanced User’s Guide, Software User’s Guide and Network User’s Guide.........................................................................................1 Viewing User’s Guides .................................................
4 Making copies 32 How to copy ......................................................................................................... 32 Stop copying.................................................................................................. 32 Copy options........................................................................................................32 Paper Type ....................................................................................................33 Paper Size ...........
C Settings and features tables 76 Using the Settings tables .....................................................................................76 Settings tables .....................................................................................................77 Features tables ....................................................................................................85 Entering Text .......................................................................................................
Table of Contents (Advanced User’s Guide) The Advanced User’s Guide explains the following features and operations. You can view the Advanced User’s Guide on the CD-ROM. 1 General setup 8 IMPORTANT NOTE Memory Storage Automatic Daylight Saving Time (MFC models only) Sleep Mode Auto Power Off (DCP-J4110DW) Touchscreen LCD 2 Security features PhotoCapture Center™ operations Print Images PhotoCapture Center™ print settings Scan to a memory card or USB Flash memory drive 9 Secure Function Lock 2.
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1 General information Using the documentation Symbols and conventions used in the documentation The following symbols and conventions are used throughout the documentation. WARNING WARNING indicates a potentially hazardous situation which, if not avoided, could result in death or serious injuries. CAUTION CAUTION indicates a potentially hazardous situation which, if not avoided, may result in minor or moderate injuries.
Chapter 1 NOTE If the Brother screen does not appear automatically, go to My Computer or Computer, double-click the CD-ROM icon, and then double-click start.exe. b If the model name screen appears, click your model name. c If the language screen appears, click your language. The CD-ROM Top Menu will appear. d Click User’s Guides. If the country screen appears, choose your country. e After the list of User’s Guides appears, choose the Guide you want to read.
General information Accessing Brother Support (Windows®) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM. 1 Accessing Brother Support (Macintosh) You can find all the contacts you will need, such as Web support (Brother Solutions Center) on the CD-ROM. Click Brother Support on the Top Menu. The following screen will appear: Double-click the Brother Support icon. The following screen will appear: To access our website (http://www.brother.
Chapter 1 Control panel overview 1 1 1 4 1.8" Touchscreen LCD (Liquid Crystal Display) This is a Touchscreen LCD. You can access the menus and options by pressing them as they are displayed on this screen. You can adjust the angle of the Touchscreen LCD and Touchpanel by lifting it. To lower this control panel, push the release button that is located behind the mark, as shown in the illustration.
General information 2 1 4 3 2 Touchpanel: The LEDs on the Touchpanel only light up when they are available for use. The warning icon Back to view the instruction on the Touchscreen. For information about error messages, see Error and Maintenance messages on page 54. Press to return to the Home screen. Cancel 3 Press to cancel an operation when lit. s or t Press to display the previous or next page. The Up and Down arrows do not light up when there is only one page.
Chapter 1 4 Power On/Off Press 2 Lets you access the Copy mode. to turn the machine on. Press and hold down 3 to turn the machine off. The Touchscreen LCD will show Shutting Down and will stay on for a few seconds before turning off. If you turn the machine off using 4 The Touchscreen LCD shows the machine’s status when the machine is idle. 5 Internet service when you press 6 Photo Lets you access Photo mode when you press t, and then press .
General information Basic Operations 1 g Press Inkjet Paper. 1 To operate the Touchscreen LCD, use your finger to press directly on the Touchscreen. To display and access all of the settings, features, and available options, press s or t on the Touchpanel to scroll through them. The following steps show how to change a setting in the machine. In this example the Paper Type setting is changed from Plain Paper to Inkjet Paper. a Press b Press s or t on the Touchpanel to display General Setup.
Chapter 1 Shortcut Settings You can add the copy and scan settings you use most frequently by setting them as your Shortcuts. Later you can recall and apply these settings quickly and easily. You can add three Shortcuts. The following settings can be included in a copy or scan Shortcut: Copy Quality Paper Type Paper Size Enlarge/Reduce Density 1 Adding Shortcuts a Press b Press s or t on the Touchpanel to display Shortcut Settings. Press Shortcut Settings. c Press , or added a Shortcut.
General information i j g Enter a name for the Shortcut using the keyboard on the Touchscreen. (To help you enter letters, see Entering Text on page 98.) Press OK. Press s or t to review and confirm the displayed list of settings you have chosen. Do one of the following: h When you have finished changing settings, press OK. i To edit the name, hold down to delete the current name, and then enter a new name using the keyboard on the Touchscreen.
Chapter 1 Deleting Shortcuts 1 You can delete a Shortcut. Beeper Volume a Press b Press s or t on the Touchpanel to display Shortcut Settings. Press Shortcut Settings. c Press the Shortcut ( you want to delete. d Press Delete to delete the Shortcut that you chose in step c. Press Yes to confirm. e Press (Settings). , or When the beeper is on, the machine will beep when you press a key, or make a mistake. You can choose from a range of beeper volume levels, from High to Off. ) that .
General information Touchscreen LCD Setting the backlight brightness 1 1 1 If you are having difficulty reading the Touchscreen LCD, try changing the brightness setting. a Press b Press s or t on the Touchpanel to display General Setup. c d Press General Setup. e f g h (Settings). Press s or t to display LCD Settings. Press LCD Settings. Press Backlight. Press s or t to display Light, Med or Dark, and then press the option you want to set. Press .
2 Loading paper Loading paper and other print media 2 NOTE 2 • If the paper support flap (1) is open, close it, and then slide the paper support (2) into the output paper tray cover. CAUTION DO NOT carry the machine by holding the scanner cover, the Jam Clear Cover, the manual feed slot cover, or the control panel. Doing this may cause the machine to slip out of your hands. Carry the machine by sliding your hands into the handhold indentations located on each side of the machine.
Loading paper c Gently press and slide the paper guides (1) to fit the paper size. Make sure that the triangular mark (2) on the paper guide (1) lines up with the mark for the paper size you are using. e Gently put the paper into the paper tray print side down. Check that the paper is flat in the tray. Using A4, Letter or Executive Landscape orientation 2 1 2 d Fan the stack of paper well to avoid paper jams and misfeeds.
Chapter 2 f Gently adjust the paper guides (1) to fit the paper. Make sure the paper guides touch the sides of the paper. h Close the output paper tray cover. i Slowly push the paper tray completely into the machine. j While holding the paper tray in place, pull out the paper support (1) until it clicks and unfold the paper support flap (2). 1 g Check that the paper is flat in the tray and below the maximum paper mark (1). Overfilling the paper tray may cause paper jams.
Loading paper About envelopes NOTE 2 Use envelopes that weigh between 80 to 95 g/m2. If you are using paper that is longer than A4, Letter size paper or envelopes with the flap on the short edge, close the paper support flap. Some envelopes need margin settings to be set in the application. Make sure you do a test print first before printing many envelopes. IMPORTANT DO NOT use the following types of envelopes, as they will not feed correctly: • That are of a baggy construction.
Chapter 2 Loading envelopes a Before loading, press the corners and sides of the envelopes to make them as flat as possible. IMPORTANT If envelopes are “double-feeding”, put one envelope in the paper tray at a time. 16 2 b Put envelopes in the paper tray with the address side down. If the envelope flaps are on the long edge, load the envelopes with the flap on the left, as shown in the illustration. Gently press and slide the paper guides (1) to fit the size of the envelopes.
Loading paper c NOTE • If you are using envelopes with the flap on the short edge, insert envelopes in the paper tray as shown in the illustration. Select Reverse Print (Windows®) or Reverse page orientation (Macintosh) in the printer driver’s dialog box, and then adjust the size and margin in your application. (See Software User’s Guide: Printing (Windows®).) (See Software User’s Guide: Printing and Faxing (Macintosh).
Chapter 2 c Close the output paper tray cover. f Gently adjust the paper guides (1) to fit the paper. Make sure the paper guides touch the sides of the paper. 1 d Put Photo or Photo L paper in the paper tray print side down. g e Open the output paper tray cover (1). 1 18 Close the output paper tray cover.
Loading paper Loading paper in the manual feed slot a Open the manual feed slot cover located at the back of the machine. 2 You can load special print media into this slot one sheet at a time. Use the manual feed slot to print or copy on A3, Ledger, Legal, A4, Letter, Executive, A5, A6, envelopes, Photo (10 15 cm), Photo L (89 127 mm), Photo 2L (13 18 cm) and Index Card (127 203 mm). 2 NOTE • The machine automatically turns on Manual Feed mode when you put paper in the manual feed slot.
Chapter 2 b Slide the manual feed slot paper guides to fit the paper width that you are going to use. 1 2 c Put only one sheet of paper in the manual feed slot with the side to be printed on face up. Using A3, Ledger, Legal, A5, A6, envelopes, Photo, Photo L, Photo 2L or Index Card Portrait orientation 2 NOTE The paper mark (1) in portrait orientation is on the right side of the manual feed slot, and the mark (2) in landscape orientation is on the left side of it.
Loading paper IMPORTANT • DO NOT put more than one sheet of paper in the manual feed slot at any one time. Doing this may cause a paper jam. Even if you are printing multiple pages, do not feed the next sheet of paper until the Touchscreen shows a message instructing you to feed the next sheet. NOTE • DO NOT press the paper guides too tightly against the paper. Doing this may cause the paper to fold. • Place the paper in the centre of the manual feed slot between the paper guides.
Chapter 2 f If the data does not fit on one sheet, the Touchscreen will prompt you to load another sheet of paper. Place another sheet of paper in the manual feed slot, and then press OK on the Touchscreen. NOTE • Make sure printing has finished before you close the manual feed slot cover. • When paper is placed in the manual feed slot, the machine will always print from the manual feed slot. • Paper inserted in the manual feed slot while a test page or report is being printed will be ejected.
Loading paper Unprintable area 2 The printable area depends on the settings in the application you are using. The figures below show the unprintable areas on cut-sheet paper and envelopes. The machine can print in the shaded areas of cut-sheet paper when the Borderless print feature is available and turned on. (See Software User’s Guide: Printing (Windows®).) (See Software User’s Guide: Printing and Faxing (Macintosh).
Chapter 2 Paper settings Paper Size and Type Paper Type a Press b Press s or t on the Touchpanel to display General Setup. c d e f Press General Setup. (Settings). Press s or t to display Paper Type. Press Paper Type. Press s or t to display Plain Paper, Inkjet Paper, Brother BP71, Other Glossy or Transparency, and then press the option you want to set. Press . NOTE The machine ejects paper with printed surfaces face up onto the paper tray at the front of the machine.
Loading paper Acceptable paper and other print media The print quality can be affected by the type of paper you use in the machine. To get the best print quality for the settings you have chosen, always set the Paper Type to match the type of paper that is loaded in the tray. You can use plain paper, inkjet paper (coated paper), glossy paper, transparencies and envelopes. Recommended print media 2 To get the best print quality, we suggest using Brother paper. (See the table below.
Chapter 2 Handling and using print media 2 Store paper in its original packaging and keep it sealed. Keep the paper flat and away from moisture, direct sunlight and heat. Avoid touching the shiny (coated) side of the photo paper. Avoid touching either side of the transparency paper because they absorb water and perspiration easily, and this may cause decreased output quality. Transparencies designed for laser printers/copiers may stain your next document.
Loading paper Choosing the right print media 2 Paper type and size for each operation Paper Type Cut-Sheet Cards Envelopes Transparencies 1 Paper Size 2 2 Usage Copy Photo Capture Printer A3 297 420 mm (11.7 16.5 in.) Yes 1 Yes 1 Yes 1 A4 210 297 mm (8.3 11.7 in.) Yes Yes Yes Ledger 279.4 431.8 mm (11 17 in.) Yes 1 Yes 1 Yes 1 Letter 215.9 279.4 mm (8 1/2 11 in.) Yes Yes Yes Legal 215.9 355.6 mm (8 1/2 14 in.
Chapter 2 Paper orientation and capacity of the paper trays Paper Tray Paper size Paper types No.
Loading paper Paper weight and thickness Paper Type 2 Weight Thickness Plain Paper 64 to 120 g/m2 0.08 to 0.15 mm Inkjet Paper 64 to 200 g/m 2 0.08 to 0.25 mm Glossy Paper 1 Up to 220 g/m2 Up to 0.25 mm Photo Card 1 Up to 220 g/m2 Up to 0.25 mm Index Card Up to 120 g/m2 Up to 0.15 mm Postcard 1 Up to 200 g/m2 Up to 0.25 mm Envelopes 80 to 95 g/m2 Up to 0.
3 Loading documents How to load documents Using the scanner glass How to load documents 3 a b 3 You can use the scanner glass to copy or scan single pages or pages of a book. Document Sizes Supported Length: Up to 297 mm Width: Up to 215.9 mm Weight: Up to 2 kg 3 Lift the document cover. Using the document guidelines on the left and top, place the document face down in the upper left corner of the scanner glass. 3 1 1 c 30 3 document cover Close the document cover.
Loading documents IMPORTANT If you are scanning a book or thick document, DO NOT slam the cover down or press on it. Unscannable area 3 3 The scannable area depends on the settings in the application you are using. The figures below show unscannable areas.
4 Making copies How to copy 4 The following steps show the basic copy operation. a b Copy options You can change the following copy settings. Press Copy and then press Options. Press s or t on the Touchpanel to scroll through the copy settings. When the setting you want is displayed, press it and choose your option. When you have finished changing options, press OK. Place the document face down on the scanner glass. (See Using the scanner glass on page 30.) Press 4 (Basic User’s Guide) (Copy).
Making copies Paper Type 4 If you are copying on a special type of paper, set the machine for the type of paper you are using to get the best print quality. a Press b c d e Load your document. f g (Copy). Enter the number of copies you want. Press Options. Press s or t on the Touchpanel to display Paper Type. Press Paper Type. Press s or t to display Plain Paper, Inkjet Paper, Brother BP71, Other Glossy or Transparency, and then press the option you want to set.
5 Printing photos from a memory card or USB Flash memory drive PhotoCapture Center™ operations (PHOTO mode) 5 5 Even if your machine is not connected to your computer, you can print photos directly from digital camera media or a USB Flash memory drive. (See Print Images on page 37.) You can scan documents and save them directly to a memory card or USB Flash memory drive. (See How to scan to a memory card or USB Flash memory drive on page 38.
Printing photos from a memory card or USB Flash memory drive Getting started a b 5 Open the media slot cover. Firmly put a memory card or USB Flash memory drive into the correct slot. 1 5 2 1 USB Flash memory drive IMPORTANT The USB direct interface supports only a USB Flash memory drive, a PictBridge-compatible camera, or a digital camera that uses the USB mass storage standard. Any other USB devices are not supported.
Chapter 5 IMPORTANT • DO NOT insert a Memory Stick Duo™ into the lower SD slot, this may cause damage to the machine. • DO NOT insert more than one media card in the machine at the same time. Doing this may cause damage to the machine. • DO NOT unplug the power cord or remove the memory card or USB Flash memory drive from the media drive (slot) or USB direct interface while the machine is reading or writing to the memory card or USB Flash memory drive. You will lose your data or damage the card.
Printing photos from a memory card or USB Flash memory drive Print Images View Photos You can preview your photos on the Touchscreen before you print them. If your photos are large files there may be a delay before each photo is displayed. a b Open the media slot cover. c d Press View Photos. Put the memory card or USB Flash memory drive in the correct slot. 5 PhotoCapture Center™ print settings 5 5 You can change the print settings temporarily for the next print.
Chapter 5 How to scan to a memory card or USB Flash memory drive h To change the scan type, press s or t to display Scan Type. Press Scan Type and choose Colour or Black and White. 5 You can scan monochrome and colour documents onto a memory card or USB Flash memory drive. Monochrome documents will be stored in PDF (*.PDF) or TIFF (*.TIF) file formats. Colour documents may be stored in PDF (*.PDF) or JPEG (*.JPG) file formats. The factory setting is Colour, 200 dpi and the default file format is PDF.
6 How to print from a computer Printing a document 6 6 The machine can receive data from your computer and print it. To print from a computer, you must install the printer driver. (See Software User’s Guide: Printing (Windows®).) (See Software User’s Guide: Printing and Faxing (Macintosh).) a Install the Brother printer driver from the CD-ROM. (See Quick Setup Guide.) b From your application, choose the Print command.
7 How to scan to a computer Before scanning 7 7 To use the machine as a scanner, install a scanner driver. If the machine is on a network, configure it with a TCP/IP address. Install the scanner drivers from the CD-ROM. (See Quick Setup Guide: Install MFL-Pro Suite.) Configure the machine with a TCP/IP address if network scanning does not work. (See Software User’s Guide: Configuring Network Scanning for Windows®.
How to scan to a computer Scanning a document as a PDF file using ControlCenter4 (Windows®) 7 (For detailed information, see Software User’s Guide: Scanning.) NOTE • The screens on your PC may vary depending on your model. • This section is based on using the Advanced Mode of ControlCenter4. ControlCenter4 is a software utility that lets you quickly and easily access the applications you use most often. Using ControlCenter4 eliminates the need to manually launch specific applications.
Chapter 7 e Set the scanning configuration. Click Configuration, and then select Button settings, Scan and File. The configuration dialog box appears. You can change the default settings. 1 2 3 4 5 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution pull-down list.
How to scan to a computer g Click File. h Press Scan. The machine starts the scanning process. The folder where the scanned data is saved will open automatically.
Chapter 7 How to change the machine’s Scan mode settings for PDF scanning You can change your machine’s Scan mode settings using ControlCenter4. (Windows®) a Open ControlCenter4 by clicking /All Programs/Brother/DCP-XXXX (where XXXX is your model name)/ControlCenter4. The ControlCenter4 application will open. b c d Make sure the machine you want to use is selected from the Model pull-down list. 44 Click the Device Settings tab. Click Device Scan Settings.
How to scan to a computer e Choose the File tab. You can change the default settings. 1 2 3 4 5 7 1 Choose PDF (*.pdf) from the File Type pull-down list. 2 You can enter the file name you want to use for the document. 3 You can save the file to the default folder, or choose your preferred folder by clicking the (Browse) button. 4 You can choose a scanning resolution from the Resolution pull-down list. 5 You can choose the document size from the Document Size pull-down list. f Click OK.
Chapter 7 How to scan a document as a PDF file using the Touchscreen a Load your document. (See How to load documents on page 30.) b Press c d e Press s or t on the Touchpanel to display Scan to File. (Scan). Press Scan to File. When the machine is connected to a network, press the PC Name. Do one of the following: If you want to use the default settings, go to step j. If you want to change the default settings, go to step f. f g Press Options. Press Set with TouchPanel. Press On.
A Routine maintenance Replacing the ink cartridges Your machine is equipped with an ink dot counter. The ink dot counter automatically monitors the level of ink in each of the four cartridges. When the machine detects an ink cartridge is running out of ink, the machine will display a message. The Touchscreen will show which ink cartridge is low or needs replacing. Be sure to follow the Touchscreen prompts to replace the ink cartridges in the correct order.
b Press the lock release lever as shown to release the cartridge indicated on the Touchscreen. Remove the cartridge from the machine. d Turn the green release lever on the orange protective packing (1) counterclockwise until it clicks to release the vacuum seal. Then remove the orange protective packing as shown. 2 1 2 1 c Open the new ink cartridge bag for the colour indicated on the Touchscreen, and then take out the ink cartridge.
Routine maintenance e f Each colour has its own correct position. Insert the ink cartridge in the direction of the arrow on the label. Gently push the back of the ink cartridge marked “PUSH” until the cartridge lever lifts, and then close the ink cartridge cover. NOTE • If you replaced an ink cartridge, for example Black, the Touchscreen may ask you to verify that it was a brand new one (for example, Did You Change Black).
Cleaning and checking the machine Cleaning the scanner glass a b 1 IMPORTANT A A DO NOT touch the print head. Touching the print head may cause permanent damage and may void the print head's warranty. a Unplug the machine from the electrical socket. Press (Settings). NOTE Lift the document cover (1). Clean the scanner glass (2) and the white plastic (3) with a soft lint-free cloth moistened with a non-flammable glass cleaner. If is on the Touchscreen, you can press it, and then go to step e.
Routine maintenance Checking the print quality If faded or streaked colours and text appear on your printouts, some of the print head nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern. a Press j The Touchscreen asks you if the print quality is OK for black and then the three colours. Press Yes or No. k The Touchscreen asks you if you want to start cleaning. Press Yes. The machine starts cleaning the print head.
NOTE NOTE When a print head nozzle is clogged, the printed sample looks like this. If is on the Touchscreen, you can press it, and then go to step e. A4, Letter and Executive b Press s or t on the Touchpanel to display General Setup. c d e f g Press General Setup. h For the “A” pattern, press the number of the test print that has the least visible vertical stripes (1-9). i For the “B” pattern, press the number of the test print that has the least visible vertical stripes (1-9).
B Troubleshooting B If you think there is a problem with your machine, check each of the items below first and follow the troubleshooting tips. You can correct most problems by yourself. If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips. Visit us at http://solutions.brother.com/. Identifying your problem B First, check the following. The machine's power cord is connected correctly and the machine's power switch is turned on.
Error and Maintenance messages B As with any sophisticated office product, errors may occur and consumable items may need to be replaced. If this happens, your machine identifies the error or required routine maintenance and shows the appropriate message. The most common error and maintenance messages are shown below. You can clear most errors and perform routine maintenance by yourself.
Troubleshooting Error Message Cause Action Cannot Detect You installed a new ink cartridge too quickly and the machine did not detect it. Take out the new ink cartridge and re-install it slowly until the cartridge lever lifts. (See Replacing the ink cartridges on page 47.) An ink cartridge is not installed correctly. If you are using non Brother Original ink the machine may not detect the ink cartridge. Replace the cartridge with a Brother Original ink cartridge.
Error Message Cause Action Ink Absorber Full The ink absorber box or flushing box is full. These components are periodic maintenance items that may require replacement after a period of time to ensure optimum performance from your Brother machine. Because these components are periodic maintenance items, the replacement is not covered under the warranty.
Troubleshooting Error Message Cause Action Media Error The memory card is either corrupted, incorrectly formatted, or there is a problem with the memory card. Remove the memory card from the media drive (slot) of the machine and format it correctly. Put the card firmly into the slot again to make sure it is in the correct position. If the error remains, check the media drive (slot) of the machine by putting in another memory card that you know is working. Media is Full.
Error Message Cause Action No Paper Fed The machine is out of paper or the paper is not correctly loaded in the paper tray. Do one of the following: Refill the paper in the paper tray, and then press OK on the Touchscreen. Remove the paper and load it again, and then press OK on the Touchscreen. (See Loading paper and other print media on page 12.) The paper is jammed in the machine. Remove the jammed paper by following the steps in Printer jam or paper jam on page 61.
Troubleshooting Error Message Cause Action PaperJam Front,Rear The paper is jammed in the machine. Remove the jammed paper by following the steps in Paper is jammed in the front and back of the machine on page 63. Make sure the paper guides are set to the correct paper size. More than one sheet of paper was placed in the manual feed slot. —OR— Another sheet of paper was placed in the manual feed slot before the Touchscreen showed Put one piece of paper in Manual Feed Slot, and then press [OK].
Error Message Cause Action Unusable Device A broken device has been connected to the USB direct interface. Unplug the device from the USB direct Disconnect device from front connector & turn machine off & then on Unusable Device Please Disconnect USB Device. interface, then press to turn the machine off and then on again. A USB device or USB Flash memory Unplug the device from the USB direct interface.
Troubleshooting Error animations B c Pull out the jammed paper (1). Error animations display step-by-step instructions when paper gets jammed. You can read the steps at your own pace by pressing t to see the next step and s to go back a step. Printer jam or paper jam B Take out the jammed paper depending on where it is jammed in the machine.
f c Put the paper tray firmly back in the machine. Open the inside cover (1). 1 NOTE d Pull the jammed paper out of the machine. e Close the inside cover and Jam Clear Cover. Make sure the covers are closed correctly. f Re-connect the power cord. Make sure you pull out the paper support until it clicks. g Re-connect the power cord. NOTE If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 65.
Troubleshooting Paper is jammed in the front and back of the machine e Make sure you look carefully inside the machine above and below the Jam Clear Flap for any pieces of paper. f Using both hands, use the finger holds on each side of the machine to lift the scanner cover (1) into the open position. B If the Touchscreen shows PaperJam Front,Rear, follow these steps: a Unplug the machine from the electrical socket. b Pull the paper tray (1) completely out of the machine.
h Move the print head (if necessary) to take out any paper remaining in this area. Make sure that jammed paper is not left in the corners of the machine (1) and (2). i Open the Jam Clear Cover (1) at the back of the machine. 1 2 1 IMPORTANT j Open the inside cover (1). • If the paper is jammed under the print head, unplug the machine from the power source, move the print head so it does not touch the paper, and then pull out the paper.
Troubleshooting l Close the inside cover and Jam Clear Cover. Make sure the covers are closed correctly. NOTE Make sure you pull out the paper support until it clicks. o Re-connect the power cord. NOTE If there is a repeat paper jam, a small piece of paper may be stuck in the machine. (See Additional paper jam clear operations on page 65.) Additional paper jam clear operations a m Lift the scanner cover (1) to release the lock.
c Lift the scanner cover (1) to release the lock. Gently push the scanner cover support down (2) and close the scanner cover (3) using both hands. e Put only one sheet of A4 or Letter size thick paper such as glossy paper in a Landscape position in the manual feed slot. Push it into the manual feed slot. 1 3 2 d Open the manual feed slot cover. NOTE • We recommend you use glossy paper.
Troubleshooting If you are having difficulty with your machine B IMPORTANT • For technical help, you must contact Brother customer support. Contact must be made from within the country where you purchased the machine. • If you think there is a problem with your machine, check the following chart and follow the troubleshooting tips. You can correct most problems by yourself. • If you need additional help, the Brother Solutions Center offers the latest FAQs and troubleshooting tips.
Printing Difficulties Difficulty Suggestions No printout. Check that the correct printer driver has been installed and chosen. Check to see if the Touchscreen is showing an error message. (See Error and Maintenance messages on page 54.) Make sure that the machine is online. (Windows® 7) Click /Devices and Printers. Right-click Brother DCP-XXXXX (where XXXXX is your model name) and choose See what’s printing. Click Printer and make sure that Use Printer Offline is unchecked.
Troubleshooting Printing Difficulties (continued) Difficulty Suggestions Print speed is too slow. Try changing the printer driver setting. The highest resolution needs longer data processing, sending and printing time. Try the other quality settings in the printer driver Advanced tab (Windows®) or Color Settings (Macintosh). Click Colour Settings (Windows®) or Advanced Color Settings (Macintosh) and make sure you uncheck Color Enhancement. Turn the Borderless feature off.
Print Quality Difficulties (continued) Difficulty Suggestions White horizontal lines appear in text or graphics. Clean the print head. (See Cleaning the print head on page 50.) Make sure you are using Brother Original Innobella™ ink. Try using the recommended types of paper. (See Acceptable paper and other print media on page 25.
Troubleshooting Print Quality Difficulties (continued) Difficulty Suggestions Ink is smudged or running when using glossy photo paper. Be sure to check the front and back of the paper. Place the glossy surface (printing surface) face down. (See Paper Type on page 24.) If you use glossy photo paper, make sure that the paper type setting is correct. Prints appears dirty or the paper jams when using A3 paper. (PC print for Windows®) Check Slow Drying Paper in the Basic tab of the printer driver.
Paper Handling Difficulties (continued) Difficulties Suggestions Machine feeds multiple pages. Do the following: (See Loading paper and other print media on page 12.) Make sure the paper is loaded correctly in the paper tray. Remove all the paper from the tray and fan the stack of paper well, then put it back in the tray. Make sure you do not push the paper in too far. Make sure the Jam Clear Cover is closed correctly. (See Paper is jammed in the back of the machine on page 62.
Troubleshooting Scanning Difficulties Difficulty Suggestions TWAIN or WIA errors appear when Make sure the Brother TWAIN or WIA driver is chosen as the primary source in your scanning application. For example, in Nuance™ PaperPort™ 12SE, click Scan Settings, Select to choose the Brother TWAIN/WIA driver. starting to scan. (Windows®) TWAIN or ICA errors appear when starting to scan. (Macintosh) Make sure the Brother TWAIN driver is chosen as the primary source.
Network Difficulties Difficulty Suggestions Cannot print over the network. Make sure that your machine is powered on and is online and in the Ready mode. Print a Network Configuration Report (See Advanced User’s Guide: Reports.) and check the current Network settings printed in this list. Reconnect the LAN cable to the hub to verify that the cabling and network connections are good. If possible, try connecting the machine to a different port on your hub using a different cable.
Troubleshooting Machine Information Checking the serial number B How to reset the machine a Press You can see the machine’s serial number on the Touchscreen. b Press s or t on the Touchpanel to display Initial Setup. a Press Press Initial Setup. b Press s or t on the Touchpanel to display Machine Info. c d e f g h B (Settings). c d Press Machine Info. e Press Press Serial No. . Reset functions B (Settings). Press s or t to display Reset. Press Reset. Press Network or All Settings.
C Settings and features tables Using the Settings tables Your machine’s Touchscreen LCD is easy to set up and operate. All you have to do is press the settings and options you want to set as they are displayed on the Touchscreen. We have created step-by-step Settings Tables so you can see at-a-glance all the available choices for each setting and feature. You can use these tables to quickly choose your preferred settings in the machine.
Settings and features tables Settings tables C The Settings tables will help you understand the settings selections that are found in the machine's programs. The factory settings are shown in Bold with an asterisk. (Settings) C Level1 Level2 Level3 Options Descriptions Page Shortcut Settings Copy — Quality Lets you quickly and easily recall and apply your previously stored preferred settings.
Level1 Level2 Level3 Options Descriptions Page General Setup Paper Type — Plain Paper* Sets the type of paper in the paper tray. 24 Sets the size of paper in the paper tray. 24 Adjusts the volume of the sounds when you press the Touchscreen or Touchpanel. 10 You can adjust the brightness of the Touchscreen backlight. 11 You can set how long the Touchscreen backlight stays on for after the last finger press.
Settings and features tables Network settings C Level1 Level2 Level3 Level4 Options Descriptions Page Network Wired LAN TCP/IP BOOT Method Auto* Choose the BOOT method that best suits your needs. See Static RARP . BOOTP DHCP IP Address [000-255]. [000-255]. Enter the IP address. [000-255]. [000-255] Subnet Mask [000-255]. [000-255]. Enter the Subnet mask. [000-255]. [000-255] Gateway [000-255]. [000-255]. Enter the Gateway address. [000-255].
Level1 Level2 Level3 Level4 Options Descriptions Page Network Wired LAN TCP/IP IPv6 On See (Continued) (Continued) (Continued) Enable or disable the IPv6 protocol. If you want to use the IPv6 protocol, visit http://solutions. brother.com/ for more information. Ethernet Off* — Auto* 100B-FD Chooses the Ethernet link mode. 100B-HD 10B-FD 10B-HD WLAN MAC Address — — You can see your machine’s MAC address.
Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN TCP/IP WINS Server (Continued) (Continued) Specifies the IP address of the primary or secondary WINS server. See (Continued) (Primary) 000.000.000.000 (Secondary) 000.000.000.000 DNS Server (Primary) 000.000.000.000 (Secondary) 000.000.000.000 APIPA On* Off IPv6 On Off* . Specifies the IP address of the primary or secondary DNS server.
Level1 Level2 Level3 Level4 Options Descriptions Page Network WLAN WLAN Status Status Active(11b) See . (Continued) (Continued) You can see the current wireless network status. See . Active(11g) Active(11n) AOSS Active Connection Fail Wi-Fi Direct Signal — You can see the current wireless network signal strength. SSID — You can see the current SSID. Comm. Mode — You can see the current Communication Mode. MAC Address — — You can see your machine’s MAC address.
Settings and features tables Level1 Level2 Level3 Level4 Options Descriptions Page Network Wi-Fi Direct Device Name — (Continued) You can see the device name of your machine. See . (Continued) Device Information SSID — Shows SSID of Group Owner. When the machine is not connected, Touchscreen shows Not Connected. IP Address — You can see the current IP address of your machine. Status G/O Active(**) You can see the current Wi-Fi Direct™ network status.
Level1 Level2 Level3 Level4 Options Descriptions Page Network Network I/F — Wired LAN* — You can choose the network connection type. See Yes Restore all network settings back to the factory default. (Continued) WLAN Network Reset — — No . See Network User’s Guide. Go to the Brother Solutions Center to download the Wi-Fi Direct™ Guide at http://solutions.brother.com/. Go to the Brother Solutions Center to download the Web Connect Guide at http://solutions.brother.com/.
Settings and features tables Features tables C (Copy) C Level1 Level2 Level3 Options Descriptions Page Mono Start — — — Lets you make a monochrome copy. 32 Colour Start — — — Lets you make a colour copy. Options Quality — Normal* Choose the Copy resolution for the next copy. See Choose the paper type that matches the paper in the tray. 33 Choose the paper size that matches the paper in the tray. 33 Best Paper Type — Plain Paper* Inkjet Paper .
Level1 Level2 Level3 Options Descriptions Page Options Enlarge/Reduce 100%* — — See Enlarge 198% 10x15cmi A4 You can choose the enlargement ratio for the next copy. (Continued) 186% 10x15cmi LTR 141% A4iA3, A5iA4 Reduce 97% LTRiA4 93% A4iLTR You can choose the reduction ratio for the next copy. 83% 69% A4iA5 47% A4i10x15cm Density Fit to Page — Your machine will adjust the size automatically to the paper size you set.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page Options 2-sided Copy Off* — See Portrait LongEdgeFlip — You can choose the 2-sided print settings. Landscape LongEdgeFlip — Portrait ShortEdgeFlip — Landscape ShortEdgeFlip — Advanced Normal* (Continued) . 2-sided1 2-sided2 Advanced Settings — Off* Ink Save Mode You can choose various copy settings.
(Scan) C Level1 Level2 Level3 Options Descriptions Page Scan to File PC Start — Start scanning. See Options (For more information, see the Options (for Scan to File, Scan to email and Scan to Image) in the following table.) Configure the detailed settings. — Start — Start scanning. — Options (For more information, see the Options (for Scan to Media) in the following table.) Configure the detailed settings. Scan to Network — Start — Start scanning.
Settings and features tables Level1 Level2 Level3 Options Descriptions Page Scan to Image PC Start — Start scanning. See Options (For more information, see the Options (for Scan to File, Scan to email and Scan to Image) in the following table.) Configure the detailed settings. Scan — — Scan for E-mail — — Scan for Fax — — You can scan data by using the Web Services protocol.
Options (for Scan to File, Scan to email and Scan to Image) C Level1 Level2 Options1 Descriptions Page Options Set with TouchPanel Off (Set with Computer)* If you want to use the Touchscreen to change the machine’s settings, choose On. See On The settings below will appear when On is selected in Set with TouchPanel. Scan Type Colour* Black and White Resolution 100 dpi 200 dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Settings and features tables Options (for Scan to Media) C Level1 Level2 Options1 Descriptions Page Options Scan Type Colour* You can choose the scan type for your document. 38 Black and White Resolution 100 dpi 200 dpi* You can choose the scan resolution for your document. 300 dpi 600 dpi Auto File Type (If you choose the Colour option in the Scan Type setting) You can choose the file format for your document.
Options (for Scan to OCR) C Level1 Level2 Options1 Descriptions Page Options Set with TouchPanel Off (Set with Computer)* If you want to use the Touchscreen to change the machine’s settings, choose On. See On The settings below will appear when On is selected in Set with TouchPanel. Scan Type Colour Black and White* Resolution 100 dpi 200 dpi* You can choose the scan type for your document. You can choose the scan resolution for your document.
Settings and features tables (Photo) C Level1 Level2 Level3 Options Descriptions Page View Photos OK Start — You can print your chosen photos. 37 Options For more information, see the Options in the following table. You can adjust your photos with the options. See Start — — You can print all photos in your memory card or USB Flash memory drive. Options — For more information, see the Options in the following table. You can adjust your photos with the options.
Options (for Photo) C Option1 Option2 Option3 Option4 Descriptions Page Print Quality Normal — — Choose the print quality. See (Not available for DPOF printing.) Photo* Paper Type Plain Paper — — Choose the paper type. — — Choose the paper size. — — Choose the print size if you are using A4 or Letter size paper. — — Adjusts the brightness. — — Adjusts the contrast.
Settings and features tables Option1 Option2 Option3 Colour Enhance On White Balance Option4 Off* -2 Descriptions Page Adjusts the hue of the white areas. See . -1 0 +1 +2 Sharpness -2 Enhances the detail of the image. -1 0 +1 +2 Colour Density -2 Adjusts the total amount of colour in the image. -1 0 +1 +2 Cropping On* — — Off Borderless On* — — Expands the printable area to fit the edges of the paper. — — Prints the date on your photo.
(Web) C Level1 Level2 Level3 Options Descriptions Page Web PICASA Web Albums™ — — See . Google Drive™ — — Lets you connect the Brother machine to an Internet service. — — Facebook™ — — EVERNOTE® — — Dropbox — — FLICKR ® Web services may have been added and/or service names may have been changed by the provider since this document was published. Go to the Brother Solutions Center to download Web Connect Guide at http://solutions.brother.com/.
Settings and features tables (Wi-Fi Setup) C NOTE After the Wi-Fi® is set up, you cannot change the settings from your Home screen. Change any settings for the Wi-Fi connection in the Settings screen. Level1 Level2 Level3 Options Descriptions Page Setup Wizard — — You can manually configure your print server for a wireless network. See . Setup with PC — — You can configure the Wi-Fi settings using a PC.
Entering Text C When you need to enter text into the machine, the keyboard will appear on the Touchscreen. Press to cycle between letters, numbers and special characters. Inserting spaces To enter a space, press C to choose special characters, then press the space button or . Or, you can press c twice to move the cursor. NOTE The characters that are available may differ depending on your country.
D Specifications D General D NOTE This chapter provides a summary of the machines’ specifications. For additional specifications visit http://www.brother.com/. Printer Type Inkjet Print Head Mono: Piezo with 420 nozzles 1 Colour: Piezo with 420 nozzles 3 Memory Capacity 128 MB LCD (Liquid Crystal Display) 1.8 in. (44.9 mm) TFT Colour Touchscreen LCD and Touchpanel Power Source AC 220 to 240V 50/60Hz Power Consumption 1 Copying Mode: Approx. 21 W 2 Ready Mode: Approx. 5.
Dimension 163 mm 480 mm 290 mm 483 mm Weight 8 kg Noise Operating: LPAm = 50 dB(A) (Average) 1 Noise per ISO9296 Copying: LWAd = 6.26 B(A) 2 (Mono) LWAd = 6.19 B(A) (Colour) Temperature Humidity Document Size Ready: LWAd = 3.28 B(A) (Mono/Colour) Operating: 10 to 35 C Best Print Quality: 20 to 33 C Operating: 20 to 80% (without condensation) Best Print Quality: 20 to 80% (without condensation) Scanner Glass Width: Max. 215.9 mm Scanner Glass Length: Max.
Specifications Print media Paper Input D Paper Tray Paper type: Plain paper, inkjet paper (coated paper), glossy paper 1 and transparency 1 2 Paper size 3: (Landscape) A4, Letter, Executive (Portrait) A5, A6, Envelopes (Com-10, DL, Monarch), Photo 10 15 cm, Photo L 89 127 mm, Photo 2L 13 18 cm and Index card 127 203 mm Width: 89 mm - 215.9 mm Length: 127 mm - 297 mm For more information, see Paper weight and thickness on page 29. Maximum paper tray capacity: Approx.
Paper Input (Continued) Manual Feed Slot Paper Type: Plain paper, inkjet paper (coated paper), glossy paper 1 and transparency 1 2 Paper Size 3: (Landscape) A4, Letter, Executive (Portrait) A3, Ledger, Legal, A5, A6, Envelopes (Com-10, DL, Monarch, C5), Photo 10 15 cm, Photo L 89 127 mm, Photo 2L 13 18 cm and Index card 127 203 mm Width: 89 mm - 297 mm Length: 127 mm - 431.8 mm For more information, see Paper weight and thickness on page 29.
Specifications Copy D Colour/Monochrome Yes/Yes Copy Width 1 204 mm Multiple Copies Stacks/Sorts up to 99 pages Enlarge/Reduce 25% to 400% (in increments of 1%) Resolution Prints up to 1200 1200 dpi 2-sided Yes Paper type: Plain paper Paper size: A4, Letter, A5 1 When copying on A4 size paper.
PhotoCapture Center™ D Compatible Media 1 Memory Stick Duo™ (16 MB - 128 MB) Memory Stick PRO Duo™ (256 MB - 32 GB) Memory Stick Micro™ (M2™) with Adapter (256 MB - 32 GB) MultiMedia Card (32 MB - 2 GB) MultiMedia Card plus (128 MB - 4 GB) MultiMedia Card mobile with Adapter (64 MB - 1 GB) SD Memory Card (16 MB - 2 GB) miniSD with Adapter (16 MB - 2 GB) microSD with Adapter (16 MB - 2 GB) SDHC Memory Card (4 GB - 32 GB) miniSDHC with Adapter (4 GB - 32 GB) microSDHC with Adapter (4 GB - 32 GB) SDXC Memor
Specifications PictBridge Compatibility D Supports the Camera & Imaging Products Association PictBridge standard CIPA DC-001. Visit http://www.cipa.jp/pictbridge/ for more information.
Scanner D Colour/Monochrome Yes/Yes TWAIN Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7) (Mac OS X v10.5.8, 10.6.x, 10.7.x 2) WIA Compliant Yes (Windows® XP 1/Windows Vista®/Windows® 7) ICA Compliant Yes (Mac OS X v10.6.x, 10.7.
Specifications Printer D Resolution Up to 1200 6000 dpi Printing Width 3 291 mm [297 mm (borderless) 1] Borderless 2 A4, Letter, A3, Ledger, A6, Photo 10 15 cm, Photo L 89 127 mm, Photo 2L 13 18 cm 2-sided Paper type: Plain paper Paper size: A4, Letter, A5, Executive Print Speed 4 1 When the Borderless feature is set to On. 2 See Paper type and size for each operation on page 27. 3 When printing on A3 size paper. 4 For detailed specifications visit http://www.brother.com/.
Interfaces D USB 1 2 A USB 2.0 interface cable that is no longer than 2 m. LAN cable 3 Ethernet UTP cable category 5 or greater. Wireless LAN IEEE 802.11b/g/n (Infrastructure Mode/Ad-hoc Mode) IEEE 802.11g/n (Wi-Fi Direct™) 1 Your machine has a Hi-Speed USB 2.0 interface. The machine can also be connected to a computer that has a USB 1.1 interface. 2 Third party USB ports are not supported. 3 See Network on page 109. See Network User’s Guide: Supported protocols and security features.
Specifications Network D NOTE For more information about the Network specifications, see the Network User’s Guide. You can connect your machine to a network for Network Printing, Network Scanning, and accessing photos from PhotoCapture Center™ 1. Also included is Brother BRAdmin Light 2 Network Management software.
Computer requirements D SUPPORTED OPERATING SYSTEMS AND SOFTWARE FUNCTIONS Hard Disk Space to install PC Interface Computer Platform & Operating System Version Windows ® Operating System USB 2 10/100 Wireless Base-TX 802.11b/g/n (Ethernet) Windows® XP Home 1 3 Printing Windows® XP Removable Disk 4 Scanning Processor 32bit (x86) or 64bit (x64) processor For Drivers For Applications 150 MB 1 GB 500 MB 1.
Specifications Consumable items D Ink The machine uses individual Black, Yellow, Cyan and Magenta ink cartridges that are separate from the print head assembly. Service Life of Ink Cartridge The first time you install a set of ink cartridges the machine will use an amount of ink to fill the ink delivery tubes for high quality printouts. This process will only happen once. After this process is complete the cartridges provided with your machine will have a lower yield than standard cartridges (65%).
E Index A Unable to Init. ....................................... 59 Unable to Print ...................................... 59 Unable to Scan ..................................... 59 Wrong Paper ........................................ 60 Apple Macintosh See Software User's Guide. B G Brother CreativeCenter ........................................3 Greyscale .............................................. 106 C Cleaning print head ..............................................50 scanner ............
N R Network Printing See Network User's Guide. Scanning See Software User's Guide. Nuance™ PaperPort™ 12SE See Software User's Guide. Also see Help in the PaperPort™ 12SE application. Resolution copy .................................................... 103 print .................................................... 107 scan .................................................... 106 P Paper ...................................... 25, 101, 102 capacity ..........................................
U Unscannable area ....................................31 V Volume, setting beeper ...................................................10 W Windows® See Software User's Guide. Wireless Network See Quick Setup Guide and Network User's Guide.
Visit us on the World Wide Web http://www.brother.com/ This machine is approved for use in the country of purchase only. Local Brother companies or their dealers will only support machines purchased in their own countries. www.brotherearth.
