Troubleshooting Guide

ManualsBrandsBroan ManualsAccessoriesChromaComfort™ Quick Install Bathroom Exhaust Fan Upgrade Cover (single unit)

ChromaComfort™ App

TROUBLESHOOTING GUIDE

for FG600RGB and FG800RGB

Broan-NuTone Technical Support: 1-800-558-1711

Problem

Solution

• App doesn’t work

• Cannot connect

• Cannot get past the “No Connection

Detected” screen

1) Close the ChromaComfort™ app.

2) Go to “settings” on your smart phone. Click on

Bluetooth to see a list of all Bluetooth devices.

Click “forget this device” for the

ChromaComfort™-Sensonic Speaker.

3) Uninstall the ChromaComfort™ app

4) Reinstall the ChromaComfort™ app from the

Apple or Google Play app store.

5) Make sure your upgrade cover is installed and

the light switch is turned on. Verify the light on

your bath fan cover is on.

6) On your smart phone, make sure Bluetooth is

turned on.

7) Go to “settings” on your smart phone. Click on

Bluetooth so you can see a list of all Bluetooth

devices. Select the ChromaComfort™ –

Sensonic Speaker.

8) Enter PIN 1234.

9) -Android Phones only – Click allow if asked to

allow access to your phone’s location. If you click

deny the app will not connect.

10) Open the

ChromaComfort™

app and click

“reconnect”.

11) On the Select your

device home screen,

click on “This is my

device” for the

ChromaComfort™

Upgrade/Cover.

12) Verify the light is

controllable with the

app.

• Note: The Samsung

Galaxy S21 Ultra

and Google Pixel 6 are not compatible with the

ChromaComfort™ app.

Summary of content (5 pages)

PAGE 1
ChromaComfort™ App TROUBLESHOOTING GUIDE for FG600RGB and FG800RGB Broan-NuTone Technical Support: 1-800-558-1711 Problem • App doesn’t work • Cannot connect • Cannot get past the “No Connection Detected” screen Solution 1) Close the ChromaComfort™ app. 2) Go to “settings” on your smart phone. Click on Bluetooth to see a list of all Bluetooth devices. Click “forget this device” for the ChromaComfort™-Sensonic Speaker.
PAGE 2
• After selecting a color or scene, cannot get back to the original white light. • Cannot play music through the ChromaComfort™ app. (FG800RGB only) • During setup, I did not allow the app access to my location and now it will not connect (Android only) • In the app, turn the light off and then turn on again. • The ChromaComfort™ app does not control the speaker. It only controls the LED light. • Play music through your favorite music app (Spotify, Pandora, Apple Music, and others.).
PAGE 3
(Continued) Step 3 Step 4 Step 5 • 3 Note: This is a new requirement established by Google for all Android smart phones. BroanNuTone does not store any customer data.
PAGE 4
• The wrong device was selected during setup; the Upgrade Covers (FG800RGB & FG600RGB) cannot control the fan on/off. • Reselect the correct product from inside the app. 1) Select the “i” icon in the upper right corner. 2) Click on “Select a different device” underneath Switch Devices 3) On the Select your device home screen, click on “This is my device” for the ChromaComfort™ Upgrade/Cover.
PAGE 5
• What is the PIN? • Cannot connect multiple smart phones • Cannot connect to multiple ChromaComfort upgrade covers • The PIN is 1234. • Only one smart phone or tablet can be connected at a time. If you have two or more upgrade covers, you can only control one at a time. Turn on the cover you wish to control and turn off all other covers at the light switch. • 1) From the home screen, click on the menu icon. 2) Find the color or scene you want to delete. 3) Select any other color or scene.